Update the receptionist who ask you to lean in thru the window was being just to lazy to stand up properly and get a proper temperature check . I stated Im not putting my head. All inside the window, it feels weird and your doing it because again she doesnt wanna stand up to do it . The dental hygienist s are okay I mean I had got a crown done but it feels like it wasnt done correctly also being at the appointment I came 5 minutes late but I have an additional 20 minutes I saw someone come early before their appointment and get taken in 10 minutes early before me I cant understand that? And last but not least when I filled out the covid screening information and handed her back the clipboard I felt her literally snatch it out of my hands and I said okay you know what before I literally go off I think its time to find a different dentistry to visit....

Horrible place and extremely unprofessional. I was getting my braces done here. And I had a wire break, so I called and found out that the ortho doctor treating me just retired and I was left without any doctor. Within PAST 5 months I have been calling and trying to get any information if theyre getting a new doctor if anything gonna change and they kept telling me a managercall you back that never happened. Ive been trying to deal with my insurance which also been very unhelpful And tried to find a new place and apparently nobody wants to take new patients with braces. Finally after finding a place that would take me, And just requiring some paperwork from baystate dental they were still actually super unprofessional dont want to cooperate and taking forever to do everything as always. By the way everyone who took a look at my braces said that the braces they put on were super old and basically no one used them anymore so even if someones gonna take me theyre gonna first take them off and put on new ones. So basically I have wasted a whole year for nothing. And everyone in the professional world been Apologizing about what happened and saying how horrible and unfortunate it is accept them. At this point Im literally deciding with my lawyer if Im gonna be opening a case against them.

Inconsistent dentist, keep changing my dentist, can ready to begin a whole new root canal on a side with no cavity in it, didn’t not wait for numbing to kick in and pushed the needle WAAAAAY to far into my wisdom tooth, and telling me that she didn’t inject my mouth with numbing and I CANT MOVE MY ENTIRE RIGHT SIDE OF MY FACE! If you got kid’s or if your 21 and younger…. DO NOT GO HERE!When numbing is injected, you can’t move the side of your face it was placed. As you seen I can’t move my lower right lip.

The staff here is very kind and welcoming..From Linda at the front desk to the ladies in the back, they are all wonderful. My issue was immediately acknowledged and my options were explained to me clearly. I didnt feel judged at all, which is amazing.I think its important to note: I was only at my last appointment for 20 min. In that time I saw staff being yelled at and treated horribly by 2 different people. Please be kind, they are human beings and dont deserve the verbal attacks they probably receive on a daily basis

My daughter was a patient of the orthodontic DepartmentUntil one day we got a call canceling her appointment on her.This has been over a month and we have received zero communication about what to do. I call every day and keep being told the manager will call me. Also have been told they will be sending a letter about what to do next. Nothing. Completely unprofessional. Now my daughter has broken wires and moving teeth because she has notbeen treated. I highly recommend going somewhere else for bracesNever been treated like this before

This was my first appointment and I had to wait 45 minutes just to be brought back. I guess the Dr is very thorough, which is great. And she was nice, explained things in detail to help me keep my teeth. the assistant was great and everyone was very nice. I hope my other appointments dont take as long.

They made my teefs real nice again, Dr Zhang was fantastic and the rest of the staff was very sweet and responsive.

I was so beyond nervous I had Krista she was amazing and made me feel so comfortable.

My boyfriend was unaware they were giving him novocaine and they gave it to him without warning. Practitioner laughed when he told them this. They gave him roughly 12 shots of it. He usually refuses it. He got violently ill from it and may need medical attention. Was negligent and left him in pain for an hour without any supervision while drugged up. Very disappointed with the handling of his medical procedure this time around and we will not be coming back in the future.

I haven’t seen a dentist in about 8 years. When I first came to this office it was very welcoming. They let me know all the work I needed to get done, and scheduled it all for me within the past few months I’ve been here. I have had a cleaning, fills, X-rays and soon in a few weeks will be getting braces!! Yay!! I’m very pleased with their communication and customer service! Definitely recommend this office. Everyone is friendly and they take great care of you. Not once have I felt uncomfortable or in any pain during my visits.

If you guys ever go there make sure that you say hi to Emily she is one of the best dental assistants that I have encountered he made me feel very comfortable, me down but most of all she was so down to earth shes an awesome awesome assistant it was a pleasure to meet her and I hope to be able to see her again when I go for my style up cuz shes the bombAnd I would like to also say thank you to doctor O. Princewill she made me feel very comfortable doing my whole procedure and was very gentle and have a great bedside manner

The dentist is amazing but the skinny, white dental hygenist is terrible. I forgot her name and now they cant give me that info. She decided to drill in my teeth with no numbing medication at all. Be careful they like to milk the insurance. And I cant find no one to put a complaint. They say they will have the managers supervisor contact you and they dont.

Baystate Dental insin Springfield, MA is AMAZING!The staff from the front desk, to assistance, hygienists, Drs are all very personable, great bedside manner, very understanding and accommodating. My children and I have never liked the dentist and this office just goes above and beyond. Their assessments,services, and procedures are very thorough, gentle, and have amazing outcomes/results. I cant say or recommend this office enough! Thank you!

My daughter sees Dr. Guay for orthodontics. It has been a great experience with them. The price is much better than other places.

I just had a couple of fillings today. Everyone is so nice and caring. Love my dentist and her assistant. 😁

Dr. Princewell just did some extensive work on my young child, and I am very impressed, she is by far, the best, most gentle, respectful, and efficient dentist Ive met in over 15 years! The staff is very friendly and attentive too. My child and I both feel good. Amazing!

I have been to the Baystate Dental, in Springfield, Ma. For a few procedures. And during my visits I received the best of care and attention. They always explain what your treatment is and how long it should take. They offer options to make you more comfortable. Todays visit was the same great service. With Lisa-front deskDr. Sheth,- fillingsJane - dental assistantKrista - hygienist.What a wonderful facility and even better staff.Sincerely,Phyllis Spears

One of the worst dental facilities I have had the displeasure of working with. They are always running behind schedule by at least 3 hours. They lie to their patients about what procedures are about to happen, for example they told my son they were extracting 4 of his upper teeth, they removed all but 2 with out telling him. On his second visit, they were supposed to removed 3 molars, they didn’t numb him enough so he was in pain, and when he complained they told him he was too anxious and they couldn’t proceed. As it turns out the reason he was in pain was because THEY cracked the tooth they were trying to remove, in an attempt to cover it up they blamed it on his anxiety. They are now pawning him off on an oral surgeon to try and fix their mistakes, but we can’t get in until they send over the office notes which they are refusing to do.

This location is very convenient for my family. The staff is friendly and knowledgeable. Weve been going there for years, and Im grateful they exist.

Dentist is garbage. Cavity refilled and refilled. From no pain to 3 visits for that. Never go here ever.

I would most definitely recommend Baystate Dental of Springfield, Suite 215 to everyone! All of the staff were very kind and courteous. All were extremely helpful and get a 10+ for professionalism.

The Baystate dental staff are so professional and super nice. Also the Dentist has a calmness that makes you comfortable. I do not like the dentist at all but the staff at Baystate dental make me look forward to going in.

Went so my daughter and I can be new patients but I walked right out. Front desk receptionist was very rude and didnt listen to what I was saying had to repeat my self a couple of times and was also booked out went to noble dental on Boston rd the front desk receptionist was very very friendly and got me n my daughter right in . Let me tell you the front desk receptionist is the front face of your business and if shes not friendly then I want no business being there ! Came in 10/23/20 around 3:45pm.

Overall I had a wonderful visit as a first time patient new to the Springfield area. The front desk receptionist Lisa was welcoming and made sure I had a pleasant visit. The Dental Assistant was diligent and kind. Dr Hu did a great job fixing my chipped tooth/filling and made sure I left with a smile I was pleased with!

This might be the worst place ever! I highly recommend not going here. I went in because I was having toothaches and they determined the cause of the pain was my wisdom teeth, which I found odd because I was told they grew in perfectly and wouldn’t need them removed. Anyway, they scheduled me to have them removed a month from my visit, which was ludicrous because I explained to them I haven’t been able to sleep because of the pain. So I called up another dental office and turns out that I had a really bad infection in a non wisdom tooth and needed a root canal. So I would’ve had to wait a whole month for baystate dental to pull out teeth that had nothing to do with my toothaches. Then they had the audacity to give me attitude when scheduling my crown placement. Take your business elsewhere!!!!!

First of all I want to sincerely thank Linda at the front desk for taking her time and getting me seen right away,within a half hour. Ive been told from the holyoke office they would call me back and never did everyday this week. I was extremely frustrated,but called main st office today,and Linda my angel got me right in. The woman that took my impressions(southwick) was also an angel. The staff their were a pleasure to be around.. i cant express my gratitude and their understanding of my situation. Thanks ladies I appreciate you❤

Older blonde receptionist is extremely rude and unprofessional. I left their office in tears. All in all, terrible experience. Only one woman working there showed me compassion. I would not recommend this place to anyone. Baystate should reconsider having their name affiliated with this place - it’s a dump and no one cares. Total opposite of actual Baystate.

Some of the Rudest people work hereAnd I cant believe how they can lose someones stuff and think its okay..

The staff is really great from the moment you walk in the door I dont think I have enjoyed going to the dentist ever but who does but they make you feel at ease even in these uncertain times I highly recommend them!!!!

The Baystate Dental Doctors did an awesome denture work and very kind Dentist clerks. ❤👍recommended

Emily is amazing ask for her

I currently go here & I HATE THE DENTIST. TERRIFIED. Waited 10 YEARS to make my appointment. Came in shaking for Gods Sake! The staff here met me with professionalism, humor, & most of all, they cared. I even had a small complication after getting a filing! (I grind my teeth horrifically at night, nothing to do with their end) I called & they immediately set me for an appointment THAT day. I saw my Dentist, Dr. Velez, & I cannot seem to find the words to even describe how amazing he Is. Dr. Velez answered all of my questions, was patient & thorough. My tooth pain subsided immensely not even 3 minutes after I laid back & he took a look. What a Great Place & Staff! HIGHLY recommend for Anyone scared or nervous; they will treat you right!! :)

My appointment was at 1pm and i was waiting for 2 and a half hours for the dentist in the chair when, she came in she just rushed and stuck those anesthetic needles right in my mouth with no care my whole eyeball was numb, i had wisdom tooth pulled before and this was the worst and most uncomfortable experience i ever had, only reason i came back here was because it was an emergency and couldnt get an appointment anywhere else. They always reccoment root canals, and when i went to riverbend before, they solved my problem with a normal fillin, this place is terrible

I was very well taken care of by the professional and thoughtful staff at Baystate Dental Springfield. They perform dental work with a high standard of care and thoughtfulness. The staff and doctor were very patient with me in answering all my questions and concerns. I would highly recommend this practice to anyone needing dental work. Thanks again!

Love my dentist an her assistant !

Dr. Velez and his assistant zuleyka were very pleasant helpful and funny .they made me feel very comfortable . They listened and answered all my questions and concerns and put me at ease.Everyone in the office were very professional. The facility was very clean, and I would highly recommend this practice to everyone I know.

Friendly state of the art dentistry

Absolutely! Without a doubt, this has been the best experience Ive had at a dental office. I mean, Im talking revolutionary. They have latest technology from lasers to 3D printers. You can walk in and out with a new, and improved, smile. Talk about a confidence buster. The doctor that handled my procedure is very knowledgeable and very forthcoming when asked a question or when something was requested of him. Plus, the hygienist that took care of the clean is incredibly passionate about her career and in turn her work is splendid. I can honestly say, I had a great time at the dentist, which doesnt happen often.

The professionalism superseded my expectations. The place is very clean and the staff is incredible. The customer service is like no other dentist or medical facility Ive been to. I would recommend this place to everyone. I can smile again!

The best dental place you can find, is here. My kids & me are so happy & pleased with the service here. God bless them. 🤗

I love the service and everything about this office. I always try to find right word how happy I’m about the incredible people that work here 👍🏻. I said it before if you want people that care for you and your family this is the place. Everybody is in fantastic

My experience at Baystate Dental PC was in one word, amazing. The services there were first rate and rewarding to go through. The best cleaning and review ever.

I had a great experience at the Springfield office, the entire staff was very friendly and professional. Dr. Seonha Park extracted my wisdom tooth and she was amazing. She had me in and out in no more than 10 minutes, pain free! Dr. Park was very professional and is one of the nicest people youll ever meet, I would recommend her and the rest of the staff to anyone.

This was my first time there at this location in Springfield, I will say this has been one of the best dentist visit I have ever had! The staff were very professional and explained everything they discovered or that needed to be addressed. I would greatly referred this Dentist office to anyone in need of a GREAT DENTIST OFFICE!!

Martha always makes me feel so comfortable before and after an appointment. This place is always on time and courteous! I love it so much ! I recommend everyone to this office.

Very pleased with staff. Excellent service. Everyone was spot on. Thank you Dr. Princewell.

Went here for a year and a half and a dentist never came in to check things out. Turns out I had an abscessed molar. Fortunately I switched to a more attentive and caring dental office, whose HYGiENIST identified the problem during a routine cleaning. 0 Stars. PS your lame form apologies are useless to us.

Overall the usual excellent experience. A cheerful professional greeting by staff at the desk. Quick thorough exam followed by an excellent cleaning. A short stop at the exit counter where I renewed the fantastic Membership bargain for another year and made my appointment for my next cleaning/checkup.One tiny complaint. The beautifully decorated table top sized Christmas/Winter Solstice tree had no table so could hardly been seen behind the comfortable overstuffed waiting room chairs.

Dr Diego Velez he is very professional and very well mannered and my experience was great. Lisa at the check out is very nice and helpful.

I would give 0 stars if I could ! Bay state dental damaged my mouth and when I needed to have it fixed by a qualified dentist they added insult to injury and treated me poorly. I had 2 root canals fail within just a couple years of getting them. I brush my teeth regularly and was told this happened due to their shoddy workmanship. Only go to bay state dental if you enjoy pain and want an amateur who barely speaks English to do a bad job on your mouth!Shame on you Bay state.

Best dentist experience in my life. Brilliant doctor like Dr. Pricewill and amazing assistants like Ms.Zuleyka and Ms.Kayla made me so comfortable and safe. -Kiannara

Good, thorough job cleaning. The dentist double checked the hygenists work at the end and answered questions.

Have had 3 appointments and every time I’m seated in dental room I waited 30 mins, 45 mins, and now going on a hour in my final visit. No one even came in and said anything. Last time I ever come here.

Called to reschedule, they informed me they had an opening that day, I took it. They took me right in, the dental hygienist was so efficient, thorough and quick...as well as attentive to my concerns. I had a consultation with the doctor and was in and out in no time. Great experience all around! I highly recommend Baystate Dental and I am so glad they are here in the center of Westfield.

Without fail, the people that I have dealt with at Baystate have been friendly, professional and courteous. I recently arrived very early for an appointment, and they were able to squeeze me in before my scheduled time. These folks are fantastic.

This place is horrible..I chose them because I love Baystate and ALL my doctors are from Baystate.. But I had an issue with one of the dentist 3 yrs ago! She was Extremely Rude and followed me out of the room yelling at me!! And since she did my bridge Ive complained and complained about pain. All that was done was my teeth were filled down. They claim nothing can be done because its been 3 yrs but was told they will call me for a cleaning and xrays.. As of today I am still waiting for a call to be seen. Its been months!! Definitely do not recommend this place!!! Looking for a better place with better service and dentist!!

Been here for the last 4 years NEVER had any issues. Had fillings done, clean he and extractions (4 to be exact). I go in for fillings on my left side 3 weeks ago, suffered from pain every since. Had a tooth extracted, still in pain. Not happy with my last experience from this office.

Absolutely amazing office! Wonderful with my daughter!

Got an appointment within one day. As I hadnt been there for a few years, I needed to update information. Office staff were pleasant and helpful. Dentist was professional, pleasant and knowledgeable. I was satisfied entirely.

Excellent. Was seen same day for emergency extraction. Nurses and doctors were great.

They encouraged me to face my fears, with a NEW SMILE. 😁. DR. VALEZ..., #grillmaster

Love a staff with a personality and sense of humor, Dr Cox was awesome

I had a great experience at the Westfield office. Im usually fine with the cleanings until the polishing part... Every dentist visit in the past (at three different offices throughout MA), flecks of the polish would fly around my mouth and make me gag. Dr. Trivedi did a great job and kept the polish on my teeth. No gagging today! Overall the best dentist visit ever.

Good service, but they always make me wait wayyyyy past my appointment time to get me started. Very frustrating when I am trying to plan around my appointment. They also never answer the phone.

They pulled first tooth I did not get pain pills I was in so much pain I needed to go to the hospital for help I like the staff so for the work is good I go back next week for my temporary bridge Hope it go’s well they have a good confident Team that I respect and appreciate but getting a front tooth pulled is not fun and it hurts badly .... well I mean the pain afterwards

I go to the Westfield location. Everyone is always professional and I am very happy with their service. Emily is usually my hygienist and is awesome!

Always have problems with our appointments. We get a call confirming our appointment and when we shows up, we are not on the schedule. Horrible place!!!

I was terrified to get a tooth extracted today . Terrified. I didnt feel a thing. The staff was amazing . Highly recommended!!!

Disappointed & angry😡 I switched l from Westfield to Northampton, BIG mistake! First time I went the receptionist was to busy drama talking on the phone! Dentist was rough on my teeth 😭 hurting me a few times! Today my niece brought my children for me because I had to work and she said everyone was so mean! Mean to my kids because they didnt brush before going! Last I knew kids didnt brush during school!😡 The assistant was rough with my son during x-rays and didnt get the job done! Ive NEVER HAD A PROBLEM with the Westfield staff! Im so angry and will be sure to let everyone know! after I referred people to this business its disgusting that my kids were treated horribly and made to cry and not want to go back!

For us poor folks whose Masshealth only covers cleanings and extractions, this place is a lifesaver. Ive had 2 teeth removed here and am so glad I did. They are really good about being sensitive to your pain and making it as non-painful as possible.

Very awful place to go. Never on time. Employees are rude.

I have only gone to Baystate Dental in Westfield twice and both times the experience was wonderful. The staff are friendly and fun and the facilities uses up to date equipment and was very clean. When I went into the office for my appointment yesterday, which was for 8:00 am, I was asked if I had to go to work after and I said yes, that I was going in late because of the appointment. They took me early and I got to work on time. The Westfield office of Baystate Dental is awesome!! I HIGHLY RECOMMEND THEM TO EVERYONE!

Had a nightmarish experience at this office. I came in with tooth ache the day before Thanksgiving and they told me I needed a root canal and quoted me several thousand dollars for the procedure and sent me home.I spent Thanksgiving eating out of one side of my mouth and in a state of major anxiety about the cost of the root canal (Mass Health does not cover most dental procedures).Thankfully I got a second opinion from another dentist and I got a simple filling for $200 and have been fine ever since.I found the staff at Baystate to be very dismissive, uncaring and evidently they will try to charge you for a root canal when all you need is a filling. Gave it 1 star because 0 stars is not an option

Expect to me 30-45 min later than your appointment

Wonferful office, very clean and welcoming. All of the staff are friendly and kind. My absolute favorite dentist of all time!!!!!

I have mass health, with that being said.They made me feel like I was at a used car dealer ship.Trying to push all sorts of stuff from teeth whitening, straightening and the only 1 that even made sense was the deep root cleaning they suggested.But to me they seemed to be more suited to working on drug dealers, I mean really who has $1800 cash on them ?I would like to see 1 review that a disabled person with mass health says they just happened to have 2 grand in their back pocket with nothing to spend it on and decided to just give it to them.They seem vary low class compared to other dentists I have seen in the past.And the whole up sell, sell sell sell bit made me fell uncomfortable Like I then knew they were not going to do a good job unless I slip some one their some money, how scummy.I am going to file a complaint against them with mass health as a service provider.

My first experience at Baystate Dental in Westfield was great! From the office staff to the hygienist to the dentist, all were friendly and helpful.

Quality of care is natural . :) HIGLY RECOMMENDED TO EVERYONE

One of the best places that i have been and friendly too i have no complaints here, really caring people ty

Over the last year and a half of going here they have cancelled appointments on me, changed the times of my appointments, refused to call me the one with the appointment to notify me of my appointment. If your looking for a dentist who will constantly mess up you appointments this is the dentist for you other wise look else where.

This is by far the worst dentist office Ive ever been to. Both times Ive gone here Ive waited 2 hours just to be seen. While patients that came in after me are seen before me. Why schedule and appointment if you are not going to keep it. This is riduridicu.

I will not give this practice one good review EVER!!!! took my 8 year old daughter seen Emily the hygienist and rude as ever to my child telling her a 6 year old sits better then she does. she needs 5 cavities and a baby root canal. i take my child regularly to the dentist for cleanings and because im a masshealth patient they just want the $$$$ .. will never recomend this office to anyone horrible service to children needless to say my daughter is now scared to even go to the dentist!!!

Im suffering from extreme tooth pain and have been advoiding getting a few fillings. I finally called and scheduled to get myself in. They got me in for the next morning. The next morning comes around and my babysitter wasnt able to sit for me anymore. I have a very hyper 2 year old and there was no way i could take her with me. When in contact with the receptionist i was blown away with how inconsiderate she was. I told her my baby sotter blew me off, her exact words back. Well its very rude of you to blow me off, i will not reschedule you another appointment. i replied with im sorry and thank you then hung up the phone. Now im trying to find somewhere else to go that covers masshealth. I cant not believe i was treated like that. The amount of pain ive been in i wanted to be at that appoitment but i didnt know whay else to do with my two year old daughter.

They are very nice and make my experience comfortable

First of all, I suffer from a debilitating dental phobia. As such my teeth are not in the best of condition. I have been putting off getting some major dental work for over a year. Nut shell, all my upper and many of my lower teeth all need to come out. The day I went in for the start of this work the Westfield office had no nitrous oxide *thats why I deducted one star* and my dentist saw this was a huge issue for me.I dont remember his last name, but his first is William. He did his best to comfort me as they began working on my seven extractions. He must have noticed that I was shaking like a leaf, sweating profusely and near tears. He comforted me as best he could, reassuring me that I was doing well. The few times I needed a break he would stop on a dime and do his best to put me at ease. The worst of my teeth was in a serious state of abscess and as such was very painful. Much more than the average amount of anesthetics, both novocaine and a stronger one I cant remember the name of. Enough of both to treat multiple patients.Not only did Dr William work quickly, much more quickly than I thought seven extractions would take, but he did so with the utmost of concern for my comfort and well being. I dislike dentists just because my phobia is so strong, but Dr William made all the difference to me. I hope its him I get to see with my next three+ visits to get fully fixed. He went out of his way to make sure all my questions where answered and to try to get me to relax. That is an uphill battle with me, but he did a great job.Now if only they get more nitrous oxide before I go back! Thank you so much Dr William, sorry I dont remember your last name! It may be hard to believe that you made such a difference to me when I cant even remember your name, but you truly did. I hope its you who continues my work, youre very good. See you in 2 weeks!

I am a new patient at this office and I have found their care to be far superior and more gracious than my previous dentist, who happens to also reside in Westfield. I was referred by my friend Tara, who made the appointment for me. Carly in the office was very friendly and explained everything about my new patient plan and the procedure I would be having done a few weeks later. I had a tooth extracted that was impacted five years ago and I do not remember the experience being as informative as my experience at Baystate Dental PC in Westfield. I met Kelly and Doctor Circosa two weeks prior for x-rays and penicillin. I was glad they would be the two to take care of me and pull that thing out. I was not put out, I was fully awake. so afterwards they praised me for being a trooper. I wont lie it was not fun at all, but i felt like I was in good hands. They did a great job and I was as comfortable as I possibly could be under the circumstances. All in all, I am very glad to be a new patient at your dental clinic.

I was. Pregnant. And. Throwing. Up. But I. Had. An. Appointment for 8:30 am. And. I Couldnt. Make. It. I. Try to. Explain this. To. Them but Now. They. Wont. Give me another. Appointment. Smh

Sat in the waiting room from 2:15 to 4pm until I was seen... my appointment was for 2:30...

Great experience, I look forward to coming back.

Extremely happy with staff and quality of care.

I was very pleased with everyone in the office.

The staff is amazing and kind and extremely professional

Racist... I encountered terrible experiences in this office. Ill never go back there.

Keep up the good work

Horrible. Nothing else needs to be said.

I did not like the work that they did a bad practice and I can not eat well or smile it is very frustrating to be without teeth when I am a person who always spent me smiling I feel very sad😔😔😔 depressive😔😔😔😔 😡😡😡😡

To communicate with them is bad, I do not give them .. that bad ..