We had a great time at our first Cyclebar class! My bike kept shifting as it was unbalanced, but our wonderful instructor Chris was kind enough to help me get readjusted. Chris kept the class super fun and upbeat, so we’ll definitely be going back!!

Very poor customer service. We were members for quite a while and ended our membership first putting it on hold during COVID then going into the studio to end our membership and seeing new management. It has been a year and we are still getting phone calls and our bank finally had to get involved to get our money back. Tonight we got a call from a collection company. What??? A sad ending to a fun time that we had with the original crew!

I contacted the studio back an November 2020 to cancel my membership and was told I needed to give 30 days notice. So my last billing would be in December 2020. I contacted the studio in February 2021, when I saw I was still being charged and spoke with Danny. She said that my membership was canceled and she needed to reach out to the regional manager to approve refund. Followed up a few days later and was told that I would be refunded for January and February. I received the following text message, “ Hey Amy, CycleBar Southlake here! I spoke with Dani and she has verified for me that your membership is now canceled. Let me know if you have any questions.” I responded, “ I also need to know about my refund.” And haven’t heard back since March 5. I have continued to try and get ahold of the studio with no luck and no response to my follow up text. This is just bad customer service and lack of customer care. I will make a formal complaint with the Better Business Bureau and will have to travel to the studio sometime this week to try and handle this in person.I had to give them one star to create my post.

The team at the Southlake Cyclebar were amazing and we had a great time.

Friendly instructors but the front desk girls aren’t friendly at all

The staff is extremely nice and the facility itself is very homey. From the moment I stepped into the front door everyone was so welcoming and helpful to get me set up. The class was very high energy and fun. Most people don’t like working out, but this is a great option for working out. Fun, energetic, a lot and harder than it seems.

Love love love this place! Every employee was super helpful and friendly and made it so easy to fit in! The whole set up was so welcoming!I took Julio’s class tonight for my first ride and it was such a great experience! He had such a fun music setup and made it very easy to jump right in! I can’t wait to come back for more classes!

I have left three messages for somebody to call me about the charges going through my account as my daughter, due to Covid restrictions cannot attended classes and yet I am still being charged

Great place to get your fitness started! Very nice and clean facility. The staff is always helpful and nice!

Can not say enough GREAT things about this place!!! If you’re thinking of trying it, my advice DO IT!!!! I had never been to a spin class before going here, you instantly feel so welcome when you get there. Everyone is so genuinely nice and helpful, they walk you through everything before you start. The instructors are THE best, SO motivating and fun! The music is always great too, you can tell they spend time picking songs that would make it easier to ride to. Doesn’t matter what stage of fitness you’re at, I promise you’ll feel comfortable and have a good time! LOVE CycleBar ❤️❤️❤️ If I ever move away, it’ll have to be to a city that has a CycleBar!

I attended my first cycling class ever here and I felt very welcomed. The staff made sure to explain everything and made sure I had a pleasant experience. My instructor was great and the whole facility felt tailored to their customers’ needs! I highly recommend!

Absolutely loved my ride today! The staff was super nice and welcoming. Erika was a great instructor and explained the class well while continually keeping us motivated. I’m definitely coming back and scheduling a class soon. I would 100% recommend my friends and family to come and try a class.

A great spinning experience and loaded with amenities. Very clean with full bathrooms and showers stocked with deodorant, hairspray among other things. They provide towels, water, and lockers. The instructors and support staff are very well trained and offer a variety of classes. The fun part though is at the end of the class an email gets sent to you with your stats and all your classes are charted so you can see your improvements. Highly recommend it for the spinning enthusiast!

Great workout and great facility. State of the art equipment and technology make for an excellent rider experience. The classes are challenging and motivating. My wife finally talked me into attending a class and I ended up buying a package after the class.

This was my first time ever going to a cycling class, and they definitely made it memorable! It’s the next day now, and my legs hurt so bad but in such a good way! It was so fun, and energetic! Full warning though, do not go if you don’t like to sweat and don’t like to be pushed to do the best you can! I will definitely be going back!

Visited today for my first time and joined Erika’s Classic Brunch Ride and I have to say, it was absolutely amazing! Erika took the time to show me the ropes, and how to clip into my bike and get comfortable. The music, the pace was great! Brian was also amazing, he assisted me in getting the right package that fit my needs. No pressure whatsoever ❤️ I will be back, can’t wait!

This facility is beautiful. The instructor was so sweet and took her time after class to speak with me! I loved how they greeted me and made me feel welcomed. Everything was so clean and of course the workout never fails to make you break a sweat!

Went for my first class with a few friends with Bryan for the wine down class. Everyone there was very nice and gave me the run down on everything I needed to know. They provided towels, cycling, a locker and shoes for the class. When we got in Bryan helped me set up my bike, and was very informative for the class. He was very upbeat and motivating even if I wasn’t going all the way I stil maintained my own pace with no pressure to stay up to par with everyone. I liked it so much I signed up for more classes! 10/10

This is a great studio. Classes are always high energy, and the instructors are unfailingly enthusiastic and motivating. I especially like Wine Down Wednesdays and brunch rides on the weekends - why not get rewarded for your hard work? If you like to sweat and wake up sore the next day, Cyclebar is for you!

I’ve been to the Southlake CycleBar location a few times now and it does not disappoint! I’m still new to spin classes, and I felt welcome from the get-go. In addition to getting a challenging workout from the skilled instructors (and their bad-a** music play lists), it’s so nice to be surrounded by warm and helpful staff.The extra touches of the cold towel after class as well as the snacks and drinks make it a first-class work out experience!

Horrible experience. I didn’t even get to go into the class because I didn’t arrive 10 minutes prior to the class, and nothing on the website told me I needed to arrive 10 minutes early since I’m new and didn’t know how to use the equipment. They told me I was supposed to get a text message saying to come in early and I told them I didn’t get one and they still wouldn’t let me in as it is a nationwide policy. This would’ve been fine if the General Manager wasn’t so extremely rude about it. She told me “like everything else in life, you need to be on time” and stuff like that that was crossing boundaries. They didn’t apologize for not sending me that text message and didn’t offer any kind of deal with me. Safe to say i’m never going back there again.

I used the new member free ride and I loved it! Their customer service is amazing and the class rocks! It upbeat and so fun you barely notice youve been cycling for 45 minutes. Its a great way to burn lots of calories fast! I highly recommend Cyclebar and specifically the South lake location, everyone there is so nice!

Wow what a great experience! Besides the fact that it is a great workout, I want to tell everyone how friendly each employee I came in contact with was. And not just to me (first timer) but everyone in the class. It has been a long time since I’ve been to a workout where every employee I saw smiled at me said hello and asked it I needed anything. I really hope you continue with that customer service. It will set you apart. Thank you to those on staff today during the noon class!

First time riders are patiently shown how everything works, experienced riders are challenged, and everyone is warmly welcomed by the instructors, staff, and fellow riders. CB has you covered if you need shoes, a locker, sweat towel, water bottle refill, hair tie, ear plugs, strong air-conditioning, ride data, interval training, post-ride chilled towels, and fully stocked showers. We all leave breathless, sweaty, and smiling! Cycling has improved my speed, stability, and stamina on the tennis court (where I need all the help I can get ;-) Give it a try!

Workout is super fun. How many people can say they are having a blast working out? This is it. Shoes provided, bring good attitude, have fun!

I had a fantastic experience at Cyclebar! I see myself going back for sure. The staff was super friendly and helpful! The facility has a welcoming environment and is clean! the instructor, Julio, is amazing and makes the class fun while pushing us! overall an amazing experience! cant wait to go back!

I LOVE this place! Loved it from my first ride! Every friend I’ve brought here for their one free ride has ended up staying because they love it too! If you’re on the fence I’d say just come give it a try. Every instructor is amazing, and it’s a very fun environment to get your cardio in!

Absolutely loved this class! It was my first time coming and it was very fun and the instructor was super motivating. Not intimidating for a first timer whatsoever. I will definitely be back!

I will find any reason to not exercise, especially if I have to drive to do it. This place has won me over. It is super clean, staff is exceptionally friendly, and amenities are outstanding. All of course is why the cost seems high, but I have compared to another location, and this one is a great value.

Ive been going to Cyclebar for almost a month now and absolutely love it! All of the staff is super kind and helpful. I havent tried all of the instructors but the ones that I have are all awesome. Dont be intimidated or scared to try it out - its a very positive and encouraging atmosphere.

My first class was so much fun and pushed me further than I thought I could go! It was such a fun and energizing experience and I can’t wait to go back! My instructor Bryan was so welcoming and made me want to go back more!

I absolutely love cyclebar! For a while, I had been looking for a great and fun way to move my body and cycle bar was the perfect place! The music they play while riding is fun, the instructors are so encouraging, the place itself is very clean, and it overall is just such a good business. Definitely will start working out there as much as I can:)

The experience was really great at cycle bar. The class was high energy and a fun way to get exercise in! The instructor, Bryan was really good and I would definitely take a class with him again.

My experience at Cyclebar was amazing! The environment was really welcoming and relaxing, and the amenities provided were great. The staff was really friendly and helped answer any questions I had. The instructor was super motivating and had a smile on her face throughout the entire ride! I would definitely go back again!

For my first time I must say it was beyond my expectations. Everyone from employees to guests were super nice and extremely encouraging. Erica the instructor was very attentive and welcoming. There is not one bad thing I can say about this place. Im coming back for sure once my body recovers 😊

I did the 5:30 cycle class and it was a fun, intense workout! I forgot the name of my instructor, but she created a good environment that allows you to push your body throughout the whole workout!! definitely going back

Lots of fun! Came with a small group of veterans. My husband and I drive in from OKC for the event. Great service and great energy! Their facility is super clean. We loved that they had showers and hygiene items for us. They even had delightful and refreshing towels once our class was over. Leslie was our instructor and she is amazing! Hope we can come back again for another fun experience!

Took my first class with Erika. I was intimidated before arrival, however everyone was so friendly and welcoming!! The class was harder than I expected, Erica kept letting us know it was our ride which made me feel like I didnt have to keep up with the seasoned riders. One day I will be a seasoned rider!!

THIS PLACE!! This community has made me feel so welcomed! I usually have to jam to great music alone in my car but here it’s like a party where everyone sweats together and finishes the class as a team! Thank GOODDNESS I found this place! The staff is so friendly and the instructors are always high energy and inviting! I’ll be bringing my family and friends here for sure! :)

On June 17, 2020, I did my first ride after the lockdown at CycleBar Southlake and to address my issue why they cut the 45min classes to 30mins. The response was because they have to deep clean after each class. I cant believe that CB is charging members 15mins to deep clean their facility? They said I can return whenever they start offering the 45min classes. I asked to get a refund of my 80 pre-paid rides and I was told they dont do refunds. I then asked if I can use up my rides by hosting a birthday party. Im told no, they cant transfer my credits. CycleBar, you have the capability to provide 45min classes and still do your deep cleaning between classes of 9am, 12noon, & 6pm with 20 bikes. Taking away 15mins from our paid 45min ride is stealing our money!!

This studio is top notch. I did feel like I was dying about half way through it, but man did I feel good afterwards. The music, the lights, and the motivation from the instructor (Julio) was beyond anything I’ve ever done before. Highly recommend :)

I was a member a year or so ago but had switched to a different workout regime. Stopped by the studio for a class on Saturday after receiving a free ride for my birthday and I enjoyed it so much I signed up for a membership again! The ride was fantastic and I can’t wait to continue to take more classes! Happy to be apart of the cyclebar family again.

Does not respond to constructive criticism emails.Was really interested in trying out one of the classes, however, I did see one issue with one of the classes. So, I decide to e-mail and voice my opinion. No reply.Will not be attending.

LOVE the atmosphere and all the employees are so helpful from the second you walk into the door to the moment you’re waving goodbye. Instructors are encouraging and give an INTENSE workout. Phenomenal overall experience and can’t wait to come back!

I love this place. The music is great, and energy and enthusiasm is amazing. Really motivating! Providing shoes, hair bands, towels, etc are a plus. I’d recommend to anyone.

I had Patti this morning for my first ride ever, and she made me feel so empowered! She pushed me, but more importantly she cheered me on and made me want to push myself harder. Most classes have me barely powering through the end, but at CycleBar, I was moving FASTER and STRONGER at the end! And the manager talked to me after class and helped me find packages that work best for me...and she had just taken the class with me! Great atmosphere!

Amazing place! The instructor was very motivational and the music fit perfectly. In addition, the lighting effects compensated the environment to a tee. Many calories burned and a very welcoming atmosphere. Id recommend this place to Everyone. Thanks to Southlake cycle bar!!!Eric Pieper

I had an amazing class! I am in town from NYC and was delighted to see there was a CycleBar so close to my hotel! The staff were so welcoming and the instructor was great. The studio was so clean. I definitely recommend coming to a class if you are in town!

Have loved this place since my first ride! The instructors are so motivating and the energy of the place is great. All this combines to give such a great workout, I always leave feeling better than when I first arrived!

Love the cycle bar we go 3x per week at 5:30 in the morning. It is great to start the morning with a fun high intensity work out. I highly recommend the cycle bar to anyone

CycleBar is always a way to make my day better! It has helped me gain strength physically and mentally with its sweat dripping moves and its supportive and encouraging staff. Ive been to a lot of spin studios, and this is my favorite!

So much fun!! My friend and I had been looking for a cycling class to take and CycleBar showed up and we instantly loved the vibe it gave off! Took my first class today and I felt challenged, motivated, and refreshed!! Highly Recommend!

Cycle bar was super fun and it was a great workout! It was really motivating to ride along with my peers and friends! Would definitely recommend!

Best cardio workout in town! The music and instructors are so motivating. Its never easy, but you leave knowing you made those calories and fat cells scream and die. Serious fun in a serious workout. I love bringing friends and making new ones in these classes.

I love Erika!!! Her hip hop class is my favorite!!! And she helps u focus without so much of the talking!!! Just the music, u and your bike! Thank u Erika! For letting me get into my zone!! I burned about 500 calories!! Yeah!!!

This is THE place to be! Once you walk in you’re immediately welcomed by the awesome staff. The instructors are all gold and truly want to see you reach your fitness goals. Could not recommend this place enough!

Cyclebar was a great full body experience! I really enjoyed being around others who had the same motivation to conquer their workouts! Highly recommend 🙂

Rode my first ride last night with Bryan. I am hooked! The facilities are clean and the environment is uplifting for a great workout! Cant wait to return for another class.

Cyclebar shows customer service at its greatest, and thats before you get a killer workout. All the comforts you could possible want are there: very nice bathrooms, fresh fruit after your workout and a cool lemon towel. Its unbelievable what you get for such a reasonable price.

I had my first experience at Cyclebar and I must say the staff was super welcoming and helpful! My instructor, Julio, pushed us to our full potential which is what everybody should want! overall the experience was amazing and I see myself going back!

Good work out! Done in 45 minutes. Staff is super and helpful for assisting you your first time and anytime you need anything. What I like about this work out is you can make it as easy or challenging as you’d like according to your goals....

Ive visited a lot spin studios in the DFW area and I have to say this is my favorite one! The thing that really stands out to me is just how friendly the staff is. Everyone goes out of their way to make sure youre comfortable and all set for your ride. Also who doesnt like free alcohol after a hard ride?

Everyone is super friendly & the manager, Renee, is always prompt & super friendly in helping me out with any questions or issues! The classes are super fun, high-energy, and always motivating! Highly recommend if you want a fun & challenging fitness experience!

They made starting cycling so easy! Friendly staff they greet you and walk you through your first visit. Your first intro class (30 minutes) and your first full class (50 minutes) are free! No Groupon required! They have great promotions and challenges, the instructors are so energetic and treat you like family. Great place to work out after a long day, brunch and happy hour rides to pep up your week and plenty of times to match your schedule. Sign up! You wont regret it!!

Cyclebar is amazing! The staff is friendly and very helpful! The instructor are so motivating even at 530 in the morning. The energy of the class is like no other! 45 minutes flies by without you realizing it! Cant wait to return!

Always pushes me and is so friendly and encouraging. I was new to cycling just 6 months ago and I’ve never felt anything less than supported and challenged! I highly recommend.

It was my first time going to a CycleBar class and I had a wonderful experience! Erika and Julio were very sweet and greeted me when I arrived. Erika was very encouraging during the workout! It was intense and pushed my limits, but I feel great! I also loved the feeling of community at the studio...I highly recommend CycleBar and Erika!

Great place! The instructor Malia was very good, energetic and kept me motivated throughout the ride. The bikes are top notch. Had a great workout!

I love this location! The building is always so clean and the staff are so nice. I love all of the instructors and have not been dissappounted by a class. The theme classes are my absolute favorite! I had never done a cycling class before coming here two months ago and I am so glad I did my first one here. I’ve heard so many stories about how a bad instructor ruined the idea of cycling for people and I am so glad that wasn’t the case here.

Hands down my favorite spin class. From the hospitality and friendly staff, to the amazing spin instructors, awesome prices, and positive energy!! I was instantly hooked and will be back for more :) If you ever need to rent out the place Renee is the manager and WOW she meets your needs and goes above and beyond!! Thank you for the amazing experience.

My experience here started off a little rocky but got better with visits to the location. The classes will give you a good workout. You can tell the instructors really enjoy what they do and want to ensure you get a good workout. It is a good place to try if you want to mix up your workouts.

Just took my first class with Erika and it kicked my butt! It was awesome.They instructors were very welcoming and encouraging! I booked more classes already. 🚴🏻‍♀️

Brought our soccer team here for a workout. Great class staff were amazing. Definitely recommend.

Ive been doing classes here about twice a week since November 2017. Its good for those of us who have never taken a spin class before, because staff is always there to assist you and everything you need (towel, shoes, hair ties, etc) are all provided. Weekend classes can be a little annoying to get in and out due to the schedule change with having classes only 15 minutes apart (as opposed to 30 minutes previously) and there not being a lot of space for the second class to come in while the first class is leaving. I still enjoy the classes though and feel like I get a good workout. Staff is super friendly and welcoming. They also have snacks and happy hour drinks after certain classes which is fun if thats your thing!

This was a really great riding experience! So many amenities and and a fantastic workout! Jess was super awesome and a great motivator! I can’t wait to come back!

Went to my first class Wednesday night with Bryan and I LOVED IT!!! Bryan was so motivational and made the class that much more enjoyable. I will definitely be going back!

Fun, energetic instructors and great amenities. A great workout that feels like youre just dancing to some music. Everyone should come here!

I love this place. Great instructors and concept. I think the pricing is very aggressive and dislike the way they package the pricing. They should have “softer” monthly option - maybe their classes wouldn’t be so light on folks? Just a thought and not worth dinging them a rating over.

Enjoyed my first ride so much! If you have the chance to take Julio’s class, run don’t walk to take it. He is wonderful.

I took my first ever cycle class yesterday and it was awesome! The energy was great and I was able to work at my own pace. :-) Thank you, Bryan!

Friendly staffs! Amazing workout! The instructor was motivating and the music was energetic. An hour of the workout went by so fast.

Love Cycle Bar! Had my second class today and signed up for a package! Such a great addition to my workout schedule! Thanks for a wonderful class today!

First time here and OMG it was amazing!!! Such a fun and welcoming atmosphere!!! Every person we encountered was beyond amazing!! Bryan was our instructor and he was so enthusiastic and positive!!! Being that we live 2.5hrs away and still bought a package!!

We LOVE the Cyclebar Southlake! The most fun you can have working out. Love the 5:30 am class with Rachel. She is super high energy and motivating to all fitness levels. Everyone that works there is super friendly and welcoming. You wont be disappointed if you give them a try.

Got a great workout!! It was a challenging workout but it’s great because you can take it at your own pace and make it as challenging as you want it to be! With the music and lighting, it was so much fun and super motivating!!

Love love loveeee this studio! I have tried other cycle studios, but the energy at Cycle Bar is amazing. My favorite part about Cycle Bar is the digital screens on the bike, so you are able to see your resistance level and RPMs. I left my first class feeling so satisfied and refreshed. Definitely try it out!

First time at cyclebar and it was great! Beautiful facility with great amenities. The class was intense but flexible for all abilities. Im visiting from out of state but will definitely come back when Im back in town!

This was an EXCELLENT way to start a Sunday morning! The instructor was really helpful in getting me set up as this was my second cycle class ever. Its a really intense class and a really awesome way to get your cardio in. Will definitely be going back. 👍🏼👍🏼👍🏼

I went here for the first time last week for Bryan’s class what got me there was that there would be wine after and all of my friends where trying it but honestly I’m slowing falling in love. I want to give it another go!

I LOVE CycleBar! I’ve only been to this location since it is the closest to me, but I don’t plan on going to another location. Everyone at CycleBar is so nice! My favorite instructor is Bryan. He is very energetic and welcoming to new riders. His classes always have awesome music. I highly recommend. I have brought 7 friends with me to try it and I joined in January.

As a busy college student, I rarely get ‘me time’. Riding at CB has become my way of investing in myself and is always a highlight of my week. While the facility itself is impressive, it is the staff that brings me back. They always go out of their way to support and challenge me. All of the CycleStars are energetic, motivating, and clearly love what they do. I highly recommend riding at CB Southlake!

JULIO WAS AMAZING!!! he was SO motivating and kept the energy up the entire class!! the staff was very welcoming and Julio was very motivating!! I will definitely be back!!

Love this place!! Want a great workout WITH AWESOME encouraging instructers this is the spot. This place is always clean and the staff is always friendly.Love the packages they offer and the ease of checking into a spot. I like the digital on screen results and the email after the class

Went for the first time this morning. Rachel and the staff were great. First class facility and people. Definitely going back

I LOVED the energy of the place as soon as i walked in the door!! it was an awesome experience and just a fun way to work out. i will definetly be back for more!!

Love this place! I hate spinning classes, but this place is so different and incorporates the competition and the motivation needed for the right workout. All you need are socks....everything is provided for you. My only suggestion is that they have someone that can answer phones during business hours. If you need immediate assistance, you cant always get someone right away, but they always get back to you.

So happy I tried this location out! Amazing instructors, great energy. Definitely try this place out!

I took my first spin class at cycle bar this morning with Jess, it was such a great class! She made it fun, and the time flew by. She took the time to help me get set up on my bike, and checked on me after class. I really liked the ability to see what my resistance level was and the rpm’s on the bike, it made it very easy to push myself harder than i thought i could. I will definitely be back and look forward to taking another class from Jes!

I love this place! Everyone there is so nice and helpful! It’s such a great experience and a fun way to workout (:

Cannot recommend this place enough. Hannah was a great instructor. She was very positive and motivating. CycleBar Southlake has a fun atmosphere and makes working out easy!