My experience was awesome from the moment I arrived. Reggie the sales manager was very pleasant and very helpful. All the salesmen were friendly, cordial, and polite. Charlie Harris, who was the salesman for the deal with me, exuded the most professionalism that I had experienced in a long time. I will send people to this establishment as I was able to purchase what I wanted and the experience was completely hassle free . I was absolutely not disappointed and will continue to work with Sherman Dodge for all future purchases!

Staff was helpful and courteous. Reviewed my requests when asked to look at specific things. Gonna keep my keep for a few days due to some part delivery but overall I feel like they are attempting to address known issues in a reasonable manor.

Great experience!! We expressed what we were looking for and Adam went over and beyond to get us into the car of our choice!! Thanks to the entire team for making our experience smooth!

I like the car I purchased in March, however, it’s now September and I don’t have a title. I have called Sherman dodge probably thirty times in the last three months and have received maybe one returned phone call despite all those people taking my number and assuring me a call back. It’s frustrating that now that have cashed my check they are suddenly too understaffed to call me back or take any interest in helping me get a title they were supposed to provide me months ago.

Absolutely wonderful experience. I loved that I could stand at the manager’s desk and work a deal real time. I had just come from Fields Jeep in Glenview. They tried to scare me into not going and told me to read the reviews before I came over to Sherman. Boy, were they wrong. Now I’m writing just the opposite review. Tony and all crew were amazing. Highly recommend!

I had an appointment on a Tuesday to take my car in for a repair. It was there for three days and they didn’t even look at it. I had to rent a car for three days. On the third day I picked it up and took it elsewhere. If you’re not going to service a vehicle immediately then don’t ask the customer to bring it in and have it sit there for days. Not good policy. I understand you are busy, but don’t jerk the customer around. This was the second incident. My car was at their shop two weeks prior and they didn’t fix the problem them. My husband took it partially apart to try and assess the problem. When I took it in the mechanic just put it back together and got lucky that it worked. It turned out in the air distribution box the doors were broken.Will never go back there again. No integrity.

Once again I had a great experience at Sherman Dodge! Sam got me an awesome deal and finance was a smooth process, I will be coming back to lease from them again!

Abe, Sam Garner and Chris Ricci(service) deserve the highest rating possible. My great experience with them was offset by the Finance people. I was due a refund and was told FOR ME to get proof my cashiers check that I gave Sherman had cleared. I went to my bank and got the proof it cleared. It cleared my bank on July 30. Went to Sherman on August 3 with the proof. Finance made me sit for 45 minutes until I went to them for an update and they said there are no check signers in the office and they would mail out the check. No check arrived. August 13 I contacted Abe. He got me the refund check ASAP. The check was dated August 3!!!! If you go to Sherman the 3 people I mentioned are great. But be cautious of the Finance people. Finance just didnt seem to care after I declined the additional warranty.

The worse dealership in town they will rob you if you go to them. The bald guy in finance you are going to sign papers with and Frank worse people when you read your contract they will just freak out because you are catching them stealing your money. A brand new truck with 500 miles broke down and they didn’t fix it tried to charge me $350 to fix it when it has warranty. I’m calling to cancel the warranty 3 months ago the fired the guy that did it. Second time they didn’t send it and now the 3rd time they are not getting me with the guy that did the paper work. They will just rob you whatever you do don’t ever buy or finance from them. Read your contract carefully and tell them to not add extra warranty on the vehicle.

I came to this dealer with several issues in my truck.One of them was not working rear defogger/defrosterAfter inspection and approval dealer ordered a new glass and all the work was covered with the warranty that’s the good part.To replace glass the back seats were removed.Truck was ready for pick up Wednesday.I came about 7 PM Wednesday night and decided to look in the back and do a quick inspection.Unfortunately I found many Issues.One of a bolt that holds back seat in place not tight, other bolt missing,one lose screw on floor,a lot of mud on the back carpet and floor mats and missing bolt under back floor mat.I made several videos during the inspection being still on the dealers parking lot without moving vehicle at all.Next morning (Thursday) i sent videos to the service advisor and I ask for a service manager to call me trying to solve the problem. I left a message for Chris service manager at the same day and I waited till the end of the day. No one called me back. So I called service advisor Fraz and I left him a message to call me back. Today it’s almost end of Friday and no one called me back and condition of my truck is unacceptable. Not only from a safety perspective but also aesthetic.I guess the dealer has different work ethic standards so if you’re looking for Service go see another dealer

They did not have the car we made an appointment to see, but were more than happy to show us two cars we didnt want. Salespeople were not knowledgeable about vehicles, but shady when it came to deals that contradicted other staff. The site was dingy and unwelcoming. No one was pushy, so I suppose there was that.

Worked with Jonathan at UR Approved. Highly recommended. Very easy to work with.

Kristoff and Jason S. did an outstanding job while I purchase my 2018 Dodge Challenger John Wick Special. This was a out of state purchase that required great communication and coordination on a daily bases. Kristoff always answer my calls and provided updated information on the process of each step of the process/deal. Jason S. was very fast in providing overnight paperwork that needed to be completed. Thank You LM

Sam was awesome and did his best to let me test the cars I was looking for. One from the website wasn’t in yet so I wasn’t able to test it out, and another he couldn’t find keys for. A bit disorganized, but the staff did their best to work with me. At the end of the days I got a good deal on a car that suits me.

This was definitely one of our top experiences getting a new car. Xavier was great, listened to our needs, found us an amazing car, and the team worked with us to be able to drive away extremely satisfied (and not broke). Abe (Sales Manager) was wonderful and extremely pleasant to work this. Erick (Finance) got us in and out quickly - much appreciated! We absolutely love the car that Xavier found for us and will continue to go back in appreciation of the excellent service and appreciation for this team.

I worked with Sam and Reggie who were both amazing to work with. They were both incredibly attentive, straightforward, and went the extra mile at every opportunity to make sure my experience was top notch! I would absolutely recommend Sherman Dodge to those looking for a pleasant car buying experience.

I had a great experience at this dealership. Sam was very accommodating to help me get the car I wanted and very willing to help. They also filled my gas and cleaned the car before I drove off. I will be coming back to this dealership for my next car.

I took in my car because I was hearing weird noises from my suspension The staff were friendly, well organized and went to work immediately. The lounge was comfortable. They answered any of my concerns when they had finished. I was very happy with the service.

One of the terrible car dealerships I have dealt with, me and my father in law went to the dealership on August last for a Chrysler Pacafica which we have seen online, took a appointment reached there by 11.00 AM, we were welcomed by a sales person D4 he was really nice explaining the things taking us for a test drive, came to his desk started talking about numbers vehicle price was 21500 tax, dealer installed things and all he gave number of 27 k ; almost 6 k more ; then when started asking thinks number went down to 25300, and as regular dealers started the game of initials, there was some damages for the vehicle, so including tax title, damage repair out the door price will be 25300 ( tax original amount is 1300 he mentioned 1900 don’t know what he calculated) leave the chapter it’s done ; now comes the original ZERO one of the worst Finance officer I have met MIKE ; he was really happy at first welcoming us to his desk from D4’s desk ; asking for water ; thought a really Customer friendly person ; again discussing the numbers ; finally comes the twist part WARRANTY started explaining to me about warranty; I clearly told I am not interested; he was keep on convincing I told a BIG NO ; tried convincing with one of his other guy ; nothing worked out ; because it was almost 3000 dollars for 5 years ; and covers only electrical part ; after that Mr MIKE’s ATTITUDE was really RUDE ; and was forcefully insisting to take a security feature ( which he was telling you HAVE to take it because it had to strictly taken ) he was not ready to explain anything how we get plates or any thing ; so if we are going to this dealership stay away from MIKE the finance officer ; if things are going in his way ( May be he is getting more commission for forcing customers to take things which they don’t want ) he will treat the customers as KING ; otherwise he will treat the customers as his ENEMY ; Service advisors also no response on calls ; Chris I have left couple of voice messages regarding the security device (whether it is installed or not installed) Mr Finance Officer insisted me to take ; no response from the Service advisor also ; anyways I just wanna share my experience; hopefully when you go for the purchase if you are lucky you will get good STAFF’s to take care of you not another MIKE !!!!

Huzma is the man! I worked exclusively with him during my car buying experience at Sherman Dodge. He was very patient, knowledgeable and extremely laid back throughout the entire process. I was very upfront with him about what I was looking for in the vehicle and in price. He gave me different options about financing in order to find something that made sense for me. I would highly recommend him to anyone looking to purchase a vehicle. His knowledge, skill and approach to the process was seamless and enjoyable.

Bill in service provided top notch customer service. He was thorough and answered questions without hesitation. When bringing my car in to be serviced I will gladly request Bill as my service guy and refer him to anyone that needs service on their vehicle! Thanks again BILL!

We had an excellent experience at Sherman Dodge today. We worked with Robert and he was knowledgeable, personable and worked within the parameters we set. The sales manager, Abe, was wonderful and helped find me the vehicle I wanted at the price point that worked for my budget. Best of all it was a quick and painless experience. Thank you Robert and Abe…I’ll be back in three years!

Sam was amazing, he noticed me immediately when I arrived and was with me every step of the way through my new purchase, even after I purchased my vehicle. He was very attentive and patient with every question I had and with my all concerns. Super excited about my JEEP, Id definitely recommend friends and family to see Sam before making any final decisions. Thanks Sam 😊

To start I must say the experience we had with our sales person Sam, was awesome, the rest was horrible! When we arrived after a 2 hour drive, I asked for Sam as we had been in contact all week about coming to look at the vehicle, Sam again was awesome, he went and got the keys for the vehicle we came to see and had us on a test drive. From there on it was painful, they tried to gut us on or trade in, then added $3000.00 for the Chicago market adjustment and 1500 for a security system. The General sales manager Abe Mustafa got involved directly with the negotiating and we finally agreed on the dollars, and Abe said he could get us a special finance rate and that he would have to use a coupon to do this. When it came time to sit down with the finance person that rate was not there and neither was Abe. The finance employee was very cold and I would say some what rude when we asked about getting what we were told we could get. I would not recommend going there, but if you do ask for Sam.

Martin was very thorough and helpful during the shopping/buying process. I explained to him what I was looking for and the manner in which I like to conduct business. I shared with him other vehicles that I was considering and explained what I needed to consummate a deal. He worked with me in constructing a deal that I thought was fair and I drove off the lot happy with a badass new Jeep.

Angel was a great help! My car was serviced within two days and he was able to keep good communication. Please remember to take all personal items out of your car though as I had something taken and when I called the dealership to speak about it my complaint was not taken seriously. Other than that good service.

Great team! I am so happy with my new Renegade!

I worked with the sales manager Abe to buy my 2020 Grand Cherokee and he was the most honest and helpful sales person I’ve ever had for a vehicle.I shopped around five different dealerships and not only did Abe give me the best price I didn’t have to haggle with him. I drove 215 miles from my house, past at least a dozen other dealerships to buy from him.Couldn’t recommend this dealership enough. No matter your distance check with them first. You’ll probably save money even if you have to add on shipping costs.

The men were friendly, well organized and went to work immediately. The lounge was clean and comfortable. They answered any of my concerns when they had finished. I was very happy with the service.

First time buying a car wasn’t the best experience at this place. Now, second time purchasing a car was better thanks to Ricardo I found exactly what I was looking for. Great trade in value offer and amazing SUV.

Sarah @ UR APPROVED department she has AWESOME 👏🏽 CUSTOMER SERVICE & she GOT ME DRIVING I WANT TO THANK GOD for placing Sarah to serve me I WOULD RECOMMEND EVERYONE TO GO TO SHERMAN DODGE @ THE U R APPROVED DEPARTMENT THEY MAKE U FEEL GOOD 👍 AND MOST IMPORTANTLY THEY WILL GET U DRIVING THANX AGAIN SARAH ❤️

Jay was incredible. Tons of knowledge, great dude and helped a A WHOLE LOT! Hes the real deal!

I came in to Sherman dodge and had no problem getting the car that I had wanted. Great service it was fast affordable and Jay even help me with my insurance. One of my best experiences walking in a lot and walking out with a car.

WORST DEALERSHIP!! This place will scam you! They really do not look out for your best interest and will take full advantage. I will never go back or ever recommend this dealer! They are lazy and liars.

I’m satisfied with my car purchase. However, the customer service here is terrifying. After your sale is completed, customer service goes out the window. Had to pull teeth to get my extended warranty canceled. I still haven’t received my IOU item (key fob).

Brought my brand new jeep wrangler with less than 1000 miles on it because check engine light went on. They run the diagnostic and told me a sensor related to 4*4 is bad and they need to order one and will call me. Didn’t heard back from dealer for a week. Called couple of times and left a voicemail for my service rep. but no one bothered to return my call and update me. Anyways after few days called and got hold of someone who told me the part has already been there for few days now. Got an appointment week and half after to get the part installed. Even though it was a brand new Jeep they didn’t provide a loaner. I needed the car back because I needed to go to work so I scheduled an afternoon appointment hoping to get my car back in the morning. So dropped the Jeep for repair and by now first service was due as well. So asked them to take care of that as well. However didn’t get my Jeep back for next 3 days because they couldn’t figure out what was wrong. Anyways got my Jeep back and everything seems to be working but not a very good experience with this dealership.

Nice staff. Friendly and helpful. The buying process was smooth and easy. No heavy sales pitch for extras and add-ons. Fair deal.Top-notch Salesman. Trustworthy and Knowledgeable. Will recommend to friends and family.

Danny K is the best! Was super easy. He came to my office for entire process didn’t have to sit there for hours. He Even delivered my car! Fantastic service!

Ask for Mary!I just bought my 2020 Wrangler Rubicon from Mary. She was awesome! I live in Colorado and had it shipped out here. Mary did a full video walk around and was super responsive.I had a little bit of a snafu with the financing department, but It got resolved she smart was on it.Also, Abe, the manager, gave me a smokin’ deal!Thanks again!

This is a terrible dealer, they sold me a car that was suppose to be $21000 after all the rebates. It ended up being close to $40,000. Not only that they offered to give me two year free oil change and car wash I only did one of each In less than. A year and when I went for the second oil change after a year they were gonna charge me. Good thing I asked before they went and done the oil change because they were already putting my car in the lifter for an oil change. They said that it’ll be close to $80 I said why not free they said it’s either 12k miles or two years and the person who did my paper work said that it’s two years doesn’t matter the miles. I hate those people I’ll never buy a car from them.

They are There to Serve you not to tip you! Unlike Toyota Dealer or others that hypnotize you with their Elite Maneuvers. I hate that. In Dodge you feel your human and you’re dealing with human too. I wish them all the best! Keep on that service attitude. Salute!!!👍👍👍

We were in The Market for a new Wrangler and had contacted several dealerships close to our Home. After not finding what we wanted as far as the right Jeep and Price I contacted Sherman Dodge in Skokie which is over an hour away from our home and spoke with Armando the salesman. He was Fantastic very attentive to our needs and the managers were also. We Got the Jeep we wanted at the price and payment we wanted and couldn’t be Happier!! If your in the Market for a Jeep or a Dodge Chrysler Product Contact Armando at Sherman Dodge you won’t be disappointed!! Thank you Sherman Dodge and Armando we will be recommending you to all our friends and Family Great Experience!!

Bought a vehicle from them while living out of state. I was told this wouldnt be an issue for paperwork or plates. Now their temp tag has been expired for almost a month and a half. When I call in to see what can be done, I get told that I cant have another temp tag and that they use a 3rd party to get the plates and its not their problem. This isnt what was said when selling. They wont do anything, and use the excuse that things take longer now. I also bought a truck out of state 3 weeks after this one and got plates in less than 3 weeks. They are responsible for the paperwork on the vehicle, thats what they get paid for. It shouldnt be my problem that they hired a third party to do it

Have been taking my car to this dealer ever since I bought it and the service has been always great. Easy online schedule, nice waiting area and professional service agents. So far so good and totally recommend Sherman dodge skokie for your jeep services.

Had a fantastic experience here! As a first time car buyer, I expected the worst, however thanks to the thoughtful and accommodating staff (shoutout to Jimmy and Robert!) it was a smooth and easy experience. The staff really has your best interest in mind and will find you your perfect car.

Very sloppy and disorganized. The lack of direction was completely disrespectful. This was the worst car buying experience ever. I was there for several hours before I was shown a vehicle and each time, it was a long process to get the keys for each vehicle. When I asked the price and other info, the person who was showing me the vehicles was not knowledgeable.Im glad to have a car but I will never patronize this dealership again and Id advise others avoid this place as well

I had a wonderful experience buy my car today. Jorge and Reggie were excellent. I highly recommend checking them out for your car buying needs. The service department has great customer service.

Horrible experience. Went to look for a mobility van. Was going to pay cash and they made me do a credit check for financing, with an excellent credit score, had me at almost 7%. Forcing me to finance. And kept changing the price significantly. Wouldnt work with me. They take advantage of disabled people that need this type of van. I told them that I will not be buying from them!!! And walked out!!! They falsely advertise on their website, no where near the price they want to gouge you with. Worst customer service from Huzma/salesman. He kept treating us like we werent serious, kept walking away from us every chance he got. Plus wouldnt explain features in vans, I would ask about certain vans and he would say they were the same, even though there was a $5,000 difference. We were looking at 2020 vans. Dont get scammed!!! Dont recommend!!!

Bait and Switch and bad sales tactics - do NOT go in until you have numbers in writing.We were in the store to PICKUP our new car today. Have had 3 separate discussion on the trade-in and out the door number. Even put deposit down 3 days ago on a WHITE one with SAME spec and sticker price. Last night was told white was sold, so we agreed to pick up a Blue. I get in, its now $2k more than we agreed.Robert was the sales guy who could not talk numbers and didnt know sticker were different.Reggie was the sales manager who worked out the out the door pricing with me on the car we drove (Only car I test drove).Robin was the person who took my deposit on a WHITE car with same feature and sticker price (or so I was told).Abe, Reggies boss, also agreed to the number, but this morning said that was a different car.I walked out!!!! This is why you never want to go in there without numbers in writing. 2 times in 3 years I wanted to buy a car at this dealership - both times wasted my time. Never again!!!

Joe was instrumental in securing my loan without any headaches! Janelle G was very quick and thorough with my paperwork. Thanks for the professional service.

I’d like to give Sherman CDJR, and my salesman Luis 5 stars for outstanding service. Luis went above the call of duty to make sure I understood everything about my new Jeep. I really appreciate the great customer service I received from everyone there, as well as the great deal on my new Jeep Grand Cherokee. Thanks

We were very impressed with the sales team including Sam who answered all of our questions and was always a pleasure to work with.

What a class act! The guys over at Sherman of Skokie were amazing. My salesman Steven A. Ortiz really fought for me! He was able to get me an incredible price and low APR financing on my new Jeep! If youre looking for a new/used car, I couldnt recommend it enough! Ask for Steven A. Ortiz.

Sherman Dodge is an amazing dealership! They offer quick AND personalized service. Mr. Reggie & Mr. Charlie are amazing members of the team who put you in any car you want without hassle. I have purchased two cars from this dealership and I don’t want to work with any other team or dealership. You can’t go wrong with working with Sherman Dodge.

Jimmy P. is the reason you should go to Sherman Dodge in Skokie. Ask for him when you are in the market to buy or sell your car. He is patient, will answer all your questions and if he doesnt know hell find out for you. He is responsive to your calls and texts and understands buying a car (new or used) is an important decision and is there to help you out.

This is the first time I leave a review for a car, meeting the car dealership General Manager Alex and his Sales Manager Abe I was very impressed with them both, Alex was a fledging aviator when I first met him and a European mentality towards perfection, professionalism, and honesty along with Abe’s dedication to those ideals keeps Sherman Dodge as a number one car dealer in the Chicago area or even in Illinois.An example of this is as a senior I still like cars that are different and I picked a 4 wheel drive vehicle, to my surprise I was having difficulty driving the vehicle for I drove it like a pilot one hand on the throttle other on stick, which is keeping one hand on steering wheel and other on the gear shift which is a no no with newer vehicles.To keep this short Alex came out, got in the car and gave me instruction on how to drive the vehicle correctly. Along with a good trade in allowance and receiving a beautiful vehicle this is the dealership for all ages with high standards and integrity. Thank you for everything Alex for the aviator type instruction and Abe for your commitment to customer satisfaction.Sincerely,An Old GuyWB

I just purchased a vehicle with sales rep Arnas. His professionalism is something to live up to because I’ve found it lacking in current times. He was knowledgeable & very helpful to find a vehicle within my budget & helped me get approved working with sales manager Reggie. Thank you guys so much for everything!

Love the service Leo was great the managers knew I was from out of state and everything they promise was done in time I would definitely buy again from them!

Jimmy and Abe is sales are stand outs in the auto sales industry. I had never been to Sherman Dodge and their professionalism and honesty made me a loyal customer. They made the sales portion easy and painless and their follow up was top notch. I bought a used car that needed a few things taken care of, where at other dealerships, this could be a point of acrimony, they didn’t hesitate to take care of everything quickly. I live two miles from Fields Chrysler, but won’t hesitate to take all of my vehicles to Sherman from here on out.

Great customer service! I loved that they had a wide selection of cars available. I would highly recommend Sherman in skokie

They were fast, professional, and extra helpful—especially when I couldn’t detach a baby seat! My car was ready exactly when they said it would be!! Terrific customer service!

I had a great experience! Bill was thorough and kept me up to date with what was going on with the issue at hand. I will refer them to Bill for service every time!

Krystoff is a great sales person and very helpful and straight forward. He was quick in responding my questions. I would high recommend Krystoff at the dealership for next vehicle purchase.Dealership itself has a great vibe inside. I liked the flags of the countries hanging from the ceiling in the showroom area. My 5 stars go to this dealership.

Such a great experience. Im so glad to have worked with Robert and Abe. Their teamwork made the process seamless. There was no pressure, all respect. I will be referring my family, friends and colleagues to them! Dont forget ask for Robert and Abe!!!

If youre looking for a new or used vehicle, look into Sherman Dodge. You need the rite person to talk and listen to what you want, Tasha Mac is the person to see. When I say she listenesd to everything I said, she was on point! Her vibe and energy was definitely needed. She was very helpful and I appreciate her so very much for that!! She didnt give me anything, she listened! If you are looking to buy, trade or etc., just know IT DOES TAKE SOME HRS!!! Thank you again Tasha for your generosity!

Great experience, process went fairly quick once I decided on the car. Adam was my sales associate, enjoyed working with him and Eric. Will recommend this dealership.

Buyer beware. I want to warn people of few things that happened so hopefully someone can avoid an issue.First. Apparently all cars come with additional SWAT equipment which is not factory installed. It is a service they are upselling, but the trick is they dont let you know about it during the sales part of transaction. The line item was described to me as a fee for certification of the car to give it additional warranty. It came up during financing, after I already paid a down-payment, that certification was built in to the price and the line item was for SWAT service. When I wanted it removed I was told I already signed and agreed to a deal, and when I wanted to cancel the sale I was told I wont be able to get my down-payment back since I already agreed to a deal and Im breaching it. I had no choice but to get it. I called SWAT customer service and they said their service is cancellable but dealership has to submit the request, which obviously they dont want to do.Second. Go apply for your own financing if you get a car from here. I found out after that dealers get kickbacks from finance companies to set up a deal between customer and the bank. So it is not in their best interest to present the best deal for you but try to convince you to get a deal that benefits dealer the most. The best they could do apparently is 12% APR for me. When I got home and applied for refinancing with 3 different institutions I received offers for 5%, 7%, and 8.5%. Im refinancing and lowering my payment by almost $70.

My husband and I had a pleasant experience while being helped by Gina and Martize. They were professional and courteous the entire time. Thank you for your help!!

Very disappointed with the service at Sherman Dodge. I can never reach them by phone to see if my car is ready. If I leave a message with the service department, my call is not returned. I brought my car for a repair by a particular mechanic and when I arrived he had called off that day so my car had to wait an extra day. I need a loaner when I have my care repaired and the one I get is very dirty on the inside. I have had to bring my car twice for the same issue. I will give them credit for calling the mechanic at home when I was unable to drive my car on a Saturday. I appreciated the service that day.

Jimmy was really nice and really helpful! I think he’s the first person I’ve gone to that didn’t have me waiting for Hours to finish getting a car. Even helped me move my stuff from my other car to my new one! Week after still reached out to ask if everything was okay. Recommend him.

Humza was great about keeping me up to date through texts, email, and phone calls. He was very professional, personable and knowledgeable about the entire process. I absolutely love my new hybrid Highlander!

This is my 4th car I’ve purchased from Sherman. Sam and Abe helped me out finding the right vehicle at a good price. Always have a good experience with this dealership.

Very helpful staff Jay was awesome in taking care of me today he even helped me with getting my drivers license thanks ur approved department do financing me when no one eye could

Danny in sales and Abe the sales manager were great. My son had a budget to work with and the guys made it happen! He bought a 2021 Ram Rebel and loves it. It was as hassle free as possible. I definitely recommend this dealership!

We own a handicapped accessible vehicle so when our car was in for service Angel in the service department knew we had to get things fixed right and we needed another handicapped accessible vehicle to use as a loaner.We received the loaner and Angel kept us updated on the progress of the service and what parts we needed etc. Once finished I even was able to speak with the mechanic that worked on our car so I can ask some follow up questions.Thanks Angel for always having our families safety as your number one concern.

I was looking for 2018 Mazda Mazda 3, Robert was my dealer. He was really knowledgable and professional. I bought the car and had a great experience buying car with him:)!

Service Manager Bill was great and understanding. The tech who actually fixed tire gets 0 stars, although polite, drove my 2012 Pristine White Challenger RT thru muddy puddles before service in a gravel lot and waited in it about 15 minutes hidden before bringing it in to a bay ( was not a rainy day and surely avoidable) . I pointed mud spots out to him and I cleaned them before service.He did not seem concerned or apologize. Then after patching tire left it at 51psi! On top of that left some mud and pebbles on Drivers side floor mat (Did not use protective paper). Get some better help Sherman Dodge please.

Jimmy thats who made the whole experience great. He was patient answered every question was responsive to text or calls directly to him.If Jimmy works there then Im coming back.

Jay helped me out in my buying process and was understanding of my needs he made sure I left happy in a vehicle Id like now Im a happy owner of a Nissan rogue thank you Sherman dodge and the UR approved department and Jay for getting me into my new SUV!

My experience today at Sherman Dodge was rewarding and delightful. Upon entry into the dealership I was greeted by a salesman, Charlie. After working with Charlie, I then was introduced to the manager Reggie Stelle and from that point on my experience shifted from good to great. Reggie was able to complete my deal with payment l was both comfortable and happy with. Im going to share my experience here with friends and family.

Still couldn’t quite understand why would a sales manager blatantly lie to a (potential) customer in the face - I was simply inquiring about a manufacturer’s lease offer at the dealership. The sales manager stated, repeatedly, that sale tax would be calculated base on the total value of the car rather than the lease payment. I understand it’s his job to increase sale, but I don’t know lying is the right way to achieve that, specially lying about the sale tax that you need to collect.

*READ THIS* This review is long overdue, my apologies. Toward the beginning of October, my wife and I started looking for a Jeep for her. Using the cars.com app we found a 2021 Wrangler Sport Shermans. We live over an hour and a half from there, so I called and discussed the vehicle, our trade-in, our credit, and came to a tentative agreement as long as everything checked out. This is the first time I have purchased a vehicle this far from home, but I am very glad that I gave it a chance. When we got to Shermans, everyone was very friendly and great to us. We ended up being connected with Mary L., who is literally the best person in the car sales industry that I have ever dealt with. When we went out to test drive the Jeep, we realized that there were some crossed wires somewhere and that the jeep was actually a manual, not an automatic. Mary looked and found another Jeep that was identical but was a Sport S, $6,000 more I believe. We were upset and discouraged and ready to leave but decided to just go in with Mary and see what would happen. I am still amazed at how much they helped us with an incredible deal, Seriously Amazing Deal.I made the mistake a week and a half ago of using cars.com again and trying to go to one of their competitors, in Arlington Heights. I will not say the name because Im sure anybody can figure it out. The competitor had good reviews, so I thought itd be the same experience. Couldnt be more wrong, they were ungodly horrible and told us several lies, including lying about our credit score by 130 points, loan rate per $1000 borrowed, and more, in order to not offer me a better deal. We had an ok deal, that shouldve been better, lined up when I caught them in several lies. Ended up walking, Lie to Me and Im Done!!Not sure why all the negative reviews here, but they were the best dealer Ive been to. I should have contacted Mary and Shermans directly again this time, lesson learned. We are buying vehicle number 2 for me, Hopefully a Rubicon, and then another vehicle for my son a couple months from now. Ill be contacting them again soon!! You should too!!

Service was very professional and courteous made my wife comfortable and we appreciate your service, big ups

Wow... I actually had an enjoyable experience with a car dealership. My time at sherman was as great as it could be expected. I definetly will be back in the future for financing a car and doing a trade in.

Best place to purchase a vehicle by far!!!! I have horrible credit and they werent kidding when they said theyre giving out second chances!! I purchased a brand new Durango with no money down affordable payments and was one of the smoothest processes I have encountered at a dealership. If youre tired of getting turned down from dealership to dealership like I was this is the place to go.

I had the amazing opportunity to work with Mr. Charlie and Mr. Reggie. They were both amazing and very outstanding. They ask me what I wanted and got me exactly what I asked for. They were quick and and very helpful. I highly recommend this dealership and these two gentlemen.

Jojo and team are amazing! They made everything go by smoothly even when there were bumps through the process. Jojo and team truly care about their customers, made sure I left with a brand new car! Thank you for everything!

I normally dont do surveys because I myself deal with people ( This time I have been asked to write a review )I understand that everyones situation is different, but for me it was completely unexpected and unbelievable.1) My car is under warranty ( after providing information, communication should have been between dealerships and not being caught in the middle )2) There is ABSOLUTELY NO REASON why a dealership as big and wealthy as this does not provide a vehicle or rental when a vehicle is being worked on3) In my personal situation, I live 50 miles away from work / dealership location, Knowing that my car was being towed to your location, I should have been picked up, and my vehicle should have been towed by the dealership instead of waiting 3 and half hours for tow. ( Thank God it wasnt freezing outside)This should come standard with any large company PERIOD !!!I dont think it is too much to ask to be informed of progress or no progress every hour or so, so that if plans need to be made, they can beI am grateful that the fee was waived but for the humiliation I guess that is the least that could have been done

Jay is a wonderful salesman and really cares about getting you in the right car in your right budget

Martize and Tasha was AMAZING!! They helped me get the vehicle I wanted. They were both very polite and always had a smile on their face. If you need a new vehicle and looking for great customer service U R Approved is the place to go. Tell them Shanele sent you

We had a great experience with Sherman Dodge! We never felt pressured during the sales process and felt like they listened to all of our requests. Abe carefully explained the pricing and was able to work with us to get to an agreement that we felt comfortable with. D4 was super helpful and took the time to go over all of the ins and outs of the vehicle and how to work all of the new features we were not familiar with. We left with a new Jeep feeling like we got a great vehicle at a great price! I would highly recommend buying a vehicle here.

I was able to buy my very first car at this dealership. Everyone I talked with was very nice to me and was very helpful in making sure my car was ready to be driven home on the same day.

I did a lot of research (as much as I could get in) on Jeep before stepping foot into any dealership because of so many reviews Ive read on many dealerships. From setting up my appointment, to the way we were greeted walking in, the test drive experience and negotiations, the overall experience at Sherman Dodge definitely exceeded my expectations. Mary was our salesperson and she was fantastic, very knowledgeable. Its been a couple of weeks and being that there is so much technology, she has been very patient with us and all of our questions since. I appreciate that she took the time to actually listen to questions and concerns and not just brush them off or talk around them.

Jay was helpful and underatanding he helped me get into a car when no one esle could thanks jay for being patient and putting in 110 percent effort

Sam Garner was very wonderful to work with! He was very easy going and made the buying a new car a wonderful process. I felt like he was on my side and did everything he could to get me my dream car. I never felt pressured, his sales approach of not being the typical salesy was exactly what I loved! I would highly recommend him!!!

I love servicing my vehicle at Sherman Dodge. Nowhere else do they invest so much into ensuring waiting customers are comfortable. MASSAGE CHAIRS?!?! I mean, come on! Love this place.

My experience was very positive. I called at 8:30 in the morning got instructions how to have my car towed to the dealership it was fixed within an hour after it was dropped off and there was no charge since it was under warranty. The service department they are is superb. I delt with Al Mueller who couldn’t have been more efficient and professional.

Jaime Lopez is a great sales person. Polite, knowledgeable about the car, very patient with our questions and willing to show several payment options with us. I will most likely recommend him to friends and family.

I was in the market in buying a new Jeep. I did a lot of research and came across Sherman Dodge Dealer so I called and made an appointment. When I got there I was greeted by the staff which was nice and I was approached by a sales representative named Armando a very nice person. Armando read my notes and I didn’t have to explain a lot. Armando was attentive to what I wanted to buy so he got two Jeep’s and we test drove them both. Then came the paperwork and I signed to get my credit check as I was sitting waiting on Armando he came back with good news. I got approved right on the spot. I was so happy! Armando is great sales representative he went the extra mile for me and I drove off with a beautiful Cherokee Latitude Plus. This was a blessing! I highly recommend Armando if your in the market in purchasing a new vehicle. I also want to thank Reggie, JR, J and my neighbor.You guys ROCK!Thank you!Gloria ( Lisa)

Abe and Humsa gave me amazing customer service when I came to lease my Jeep Grand Cherokee. I felt so comfortable throughout the entire process and the best part is they found me the exact car I was looking for at the price no one else could beat. I will definitely work with them again in the future and I am extremely happy with my Jeep.