I would never recommend this place to anybody. I took my iPad to get the screen fix on April 2020, it took them about 2 months to get it done, comes to find out when I got home that it can not be charged nor being recognized by my computer. I took it back and Cooper whom claims to be an expert assured me that he will get it fixed and it should be under warranty. a couple of month passed by didnt hear back from him, after multiple phone calls and several trips to their store in Roosevelt, I got lucky to see the store open, Cooper started tell me a wacky story of a break-in and the my IPAD was stolen. well, I sympathized with his bogus story and we agreed that he will be replacing it. or refund me for the value of the unit. well this conversation took place sometime in June of 2020. after multiple attempts of calling and emailing I received no response. I have filed a complaint with BBB and they also couldnt get an answer from that business either. This is not a good business and decent people to deal with. they are a bunch of unprofessional thieves takes people products and their money. If this review will allow to post more info, I wouldve list all the emails that I sent to Cooper to resolve the issue. Such business and people shouldnt be around to deceive the public.

Went here after shattering my iPhone 11 Pro Max screen and the guy working Wednesday night was super helpful. He helped me compare the price with Apple to see which was a better option for me because I also ended up breaking my Face ID censor. Ended up taking my repairs here for about $60 cheaper than the Apple quote. He also fixed my phone in about 30 minutes which was super fast! I highly recommend this place to anyone who needs their iPhone screen repaired! It was quick and easy and the screen quality is wonderful. 10/10 recommend.

Replaced my screen in 10 minutes. Affordable. Answered my questions quickly. Put the new screen protector on quickly.

Lifesavers! I shattered my phone screen completely on the 30th -- out of panic called apple first to see if they could fix it. They had no appointments within a 150 mile radius in the next 7 days and couldn’t give a schedule estimate outside of that. Their only other option was mailing it in (on New Year’s Eve) and waiting for it to come back. Emerald City had appointments open the next day, and when I arrive they said it would take approximately 15 minutes to fix. When I got back to the store about 16 minutes later, it was totally ready to go, looking brand new and fixed at a fraction of the price it would have cost otherwise. So thankful I found them! Phone works & looks great 😊

Small place for service if you blink you will pass it by! It’s a very small center. Coffee shop, gym or hairstylist if you don’t want to wait, And they will give ya a beeper so they can page ya when it’s done, just try not to loose the thing. Da price from AT&T said “150 to replace the glass” this other guy I talked to said “200 to replace his”and that was his quote. This guy only charge me 90+ tax Well worth it and under an hour To have the job done. Plus a amazon gift card, I love Amazon! I’ll buy stuff from them more than the grocery store, well almost... i’m fabricating but I do spend hundreds. Actually it might be in the thousands now! 4-12-20 up date: Broke my screen again might as well get A new battery it’s at 86% and it’s $20 off if I get a screen replacement and a new battery so might as well do it. It will save me money on the long run. Looked at final job works great and my screen is more sensitive to touch now. On the way out he gave me a $10 Amazon gift card. Now only thing I have to wait for is the screen protector from Amazon....

I had a broken screen on my iPhone and on searching around, found these guys to have the best rates. The initial replacement was a super smooth process - I took an appointment online and reached there on time. The technician was very courteous and asked me to come back in 20 minutes. I went after 30 minutes or so and it was already done - back as new. Paid the bill and headed off.After two months or so, the touchscreen stopped working all of a sudden. I tried to call them up to check up on the warranty though couldnt reach a person. However, when I reached with an online appointment, I was told that indeed it would be absolutely free (covered by their warranty). Again after a 20 minute wait, it was done. The tech replaced the digitizer panel and it seems back to new again.While I have some doubts about the quality (or maybe my screen was an one-off), their service more than enough makes up for it.

Was pretty disappointed; I was looking forward to having a small well rated business take a look at my iphone as it has a numb spot.Requested an appointment through the website and was confirmed in a automatic follow-up email. It was set for 10am on a Sunday.Showed up and there was no-one there, the phone was off, and the messages were full. The hours indicated on Yelp indicated that it should be open, as well as Google, but not Google Maps... no hours physically posted on the store-front.I sent an email while I stood outside for 20 minutes now as a last ditch attempt; no response. Booked an appointment with a competitor in the neighborhood over.Pretty lousy that Im giving a one-star but theres no transparency for the business hours and there needs to be better acccointability for business hours and communication. Im also feeling pretty salty that on the morning of my day off this week I stood in the rain waiting for a misleading booked reservation.

Great place for iPhone repairing and services are incredibly fast.. Glad to find this place.

My IPhone X Screen was cracked and touch was unresponsive, after looking out for screen repair options I found this place. Their screen repair cost is 65% less than what Apple charges. Awesome service (they just took 20 mins), quality is excellent. Highly recommend this store for screen repairs.

I could not get answer/solution from anyone in the area where I live. Not only did they answer the phone instantly, but they were very helpful and figured out the issue right away and gave me great advice. HIGHLY RECOMMENDED!!!!!!!

I cannot say enough great things about Emerald City iphone repair. I am a resident physician and broke my phone while on service. I needed my phone the next day for work and they met me for repair on a Sunday night after my shift was over. The repair was high quality, fast and convenient.

Their prices are probably better than most due to their customer service or complete lack there of. 0 communication skills

Great service. I recommend 💯

Took the appointment to get my iphone 8 plus screen repaired. Cooper never turned up.

Edited my review from the original one star to four star. I originally Had horrible experience with them, but the owner cooper was very quick in rectifying the problem. He actually came to where I was and did a mobile repair in less an hour. The screen was repaired in no time. Great customer service and really cared about overall professionalism.Original grievances: One, parking is not easy around this facility. They only open at 3pm and onward. I showed up for my appointment only to get turned away because they didn’t have the parts they needed to repair my phone. They could have told the customer before they drive to their location. The technician seemed just clueless. Ans they have no idea when they were going to get inventory. Very disappointed.

This shop offers very inexpensive screen replacement services by using very cheap after market screens. the color quality is very poor in comparison with OEM screens resulting in blue tinting at various angles and striations across the screen which are very visible on solid/dark colors. A couple months after I replaced my screen here, I dropped it again, and the pixels in the display were completely distorted - this is common in low quality screens. I needed a new replacement.

This experience was amazing. Cooper came to my home and fixed the LED screen on my iPhone in his van in about a half hour. It was extremely convenient and he used real Apple parts, not after-market parts.The next day, I had forgot that my camera was also not working and he said hed come back and take a look at it complimentary as a new client. He completely replaced my camera AT NO CHARGE. I will recommend Cooper to ALL of my friends and family and hes got my business for life. THANK YOU SO MUCH!!!

Overall, Im very satisfied with the quality and speed with which my phone was repaired. I called in advance to get a quote and the screen damage was repaired within

These guys are incredible. I made an online appointment with them because they had the best price in the city for screen repair. About 40 minutes later my appointment was up and they fixed my screen, which was completely shattered. It took about 20 minutes. Long enought for me to go next door and grab a quick lunch.That was about a month or so ago. Last week Cooper followed up to see how it was working. What great customer service. So appreciated. Businesses rarely do that anymore!I would recommend (and DO recommend) these guys to anyone. Thanks Emerald City Apple repair!

They got me in right away and the repair only took 30 minutes. They had the cheapest price for the glass repair of my iPhone 8+. Great & quick service would definitely recommend!EDIT: I shattered my phone again and came back to this shop, repair was done in 30 minutes, super fast & awesome service!

Very quick service. Got my iPhone 8 screen replaced and it was the cheapest service in Seattle. High quality screen and work. Would come again in the future!

Good prices, fast service, very well organized web site and pick up/drop off wherever i wanted in my neighborhood. phone was always locked during the 30 min repair. fixed charging port perfectly. and they even offer warranty on their repairs. really cannot find anything but good things to say about the experience.

Quick repair and friendly service. Phone works good as new.

Im a huge fan of this service. Very competitive pricing, plus they come to you. Its a no-brainer! The scheduling process was a breeze, and I got a prompt response when I responded to the scheduling email to ask a question, even at 11 pm. The technician was so friendly, repaired 3 phones quickly, and the quality of the work was superb.

Quick and easy battery replacement with Fred! I went and had a coffee next door and they gave me a pager letting me know when it was finished!

Great fast service. It took about two minutes to schedule an appointment to get my phone screen fixed. The location is very professional and they removed my old broken screen and replaced it in about 15 minutes. The whole experience was efficient, professional and i would recommend this place for anyone who needs to fix there phone in as short a time as possible.

Emerald City and Joshua did an excellent job repairing my phone and the added flexibility of the mobile service was fantastic. Not having to take some time on the weekend or time off work during the workday to get my screen repaired was an invaluable service. I would definitely use their services again!

This is the best phone repair store around. Fast and affordable services to only at Emerald City iPhone Screen Repair. Fixed couple of phones here and all of them are working perfectly. I recommend this place everyone.

Got me in..and got me out quick

Fast service, best price in town for screen replacement. Been there more often than I would like....

Fixed my iPhone 6 plus screen within an hour and a half after I dropped in one day. nice technician. good price.

Brought my phone here to get a screen replaced and ended up with a phone that wouldn’t stay powered on. Brought it back in for them to look at and they said they replaced a light sensor and that would probably fix it. Well, it didn’t and I had to bring it back, only this time the staff person didn’t show up to work, so me and another person that was bringing their phone back it to get looked at waited for 30 before I got an email response saying they called in sick. Sooooi, I brought it in again and the staff person said I would have to leave it for two days. I left and tried to email a solution with the owner/manager and they gave me a response that said how they went above and beyond to solve the issue they created with my phone. If you like going round and round and having your time wasted and then getting guilt tripped...this is the place for you.

Excellent business. The techs are efficient, friendly, and the business model is simple. The limitless insurance on the same phone for $99 is real with no fine print, which is just a breath of fresh air in a world where you need to put your lawyer hat on with every tiny thing.

These guys are professional, friendly, and extremely convenient. I made an appointment through the website, got an email back within an hour confirming my time and location. They showed up on a Sunday at my house! While I watched football in my living room, my iphone had a brand new screen installed in their work truck parked right outside. Highly recommend using these guys to fix your phone!

I went in to replace my iPhone SE and it turns out that I only needed to get a screen cover replacement. The staff was super friendly and helpful and even cleaned my phone cover as well.

The good: They are super fast and they come right to your door. It was very convenient not to have to drive somewhere to get this done.The bad: The parts that they are using are not as good as the factory parts and the technician did a poor job of attaching the screen to the phone. How many times did I drop my iphone with the original screen and nothing happened? A dozen? More? Less than a week after I got my phone fixed here, I dropped my phone (in a case) about 4-5 feet from the sofa on to my hardwood floor and the screen got a small hairline fracture. Well Im willing to take responsibility for that maybe I dropped it in just exactly the wrong way, but what really got me was how poorly the screen was affixed to the phone. It peeled away at the bottom in such a way that the home button became unusuable since its not a real button. Without the home button you cant unlock the phone. I ultimately just replaced the phone rather than sinking another $120 into repairs.

Cooper is professional, and he use best qaulity screens. he is good at repairing with a reasonable price! everyone can come to the shop if ur phone need to repair,

These folks are great. Make an appointment, they come to you and do the repair. Great prices and service.I had a problem with one repair (a quirk of my phone from past damage, that Ive run into in the past). They came back twice to get it right, cheerfully and at no charge. Yes, the first re-fix didnt fix it, but again it was a pretty quirky problem. The second re-fix solved it — after theyd replaced both the glass and a sensor at no charge.

We got my sons iPhone screen replaced there. They were fast and friendly!

Awesome and fast service!!! Highly recommend it!

We have had Emerald City Apple Repair help with phones twice, both times were to assist people visiting our family in Seattle. After personally witnessing Cooper and Joshs prompt and courteous service, their willingness to go the extra mile to meet our schedules, and the extent to which they back up their work, I strongly recommend this company.

Review of Greenlake store: exceptional service. 2 phones we’re repaired within 40 minutes. Man led calming spiritual atosphere with astute professional confidence in diagnosis and repair. Expemploary results.

I was visiting Seattle for vacation. Screen cracked because I dropped it face down on concrete. Immediately went to Groupon where I found this company. Called them to verify I could be serviced that day, they said yes. I dropped my phone off came back, paid. Next day my phone was acting all types of weird. Not being responsive, typing in random numbers/letters, click on an app and it was opening something different. So I got home in Houston that next day. Called emerald non stop, no one ever answered. I looked up my text receipt and dialed that number. A man answered, I told him what was going on and how id now have to go to an apple store to Gurantee my screen won’t give me anymore glitches. He said send him the receipt from apple bc emerald has the best prices. I did that, to the email address he provided to me. I have asked for a confirmation of receiving my email. Nothing. I’ve called both numbers, no answer. I am going to have to dispute these charges so I’m not double charged. Ridiculous and unprofessional! The guy “claimed” he gave me an apple screen free of charge. Welp that’s impossible because if that were true my phone would have functioned properly. Per apple salesman no one in the world has apple screens for repairs but apple themselves. Go to apple if you have screen issues the $88-$110 I ended up spending here on top of $186 at apple store is ridiculous! And then them not communicating with me isn’t helping. Don’t go here!

This is my first time using Emerald City to replace the cracked screen on my iPhone 6s. The reasons I chose Emerald City are because the location is convenience to me and the reasonable price. I picked a repair time slot from its website. That was cool because I didnt have make a call to schedule an appointment, or ended up waiting for a long time for the repair when I showed up without an appointment. However, I was even more impressed by Emerald City after I was there for service. The service time was fast and the tech, Fredy, was friendly, knows his work, and get a new screen to my iPhone 6s in a very short time. Emerald City provides to its custom a lifetime warranty the iPhone screen to be free from defects in material and workmanship, ie: de-lamination, touch calibration, sensor alignment, and LCD failure. Overall, I am very please with the service and workmanship. Definitely will use Emerald City with second thoughts if I have iPhone screen repair needs in the future.

Professional repair--and thats coming from a professional. Came out onsite and took care of us in a pinch. Very reasonable pricing for the quality of service. Cant recommend these guys enough.

Simply put, excellent expertise, service and outcomes. 5 star all the way

Fast friendly service.

Preferably would not like to have to use this service again BUT if I had to I would 100 percent recommend Emerald Repair. They were friendly, quick and professional. Thank you again!

Fixed my iPhone 8 screen! Great service!!

Fast and friendly service for a very fair price. If i have another mishap with my phone i will definitely return to these guys.

Amazing. So helpful!

I shattered my screen at work around 9:30 AM. I googled a place to get it fixed and found this service. I made an appointment for noon and my screen was replaced by 12:30 PM. The technician did it right in the lobby at work and was wicked friendly. 👍🏼👍🏼

Great job just a little pricey.

Awesome service!

Great Service!

Great service!

Excellent repair at a reasonable price