My first experience at this salon was great. My second… not so much. My review reflects the phone receptionist, not the nail technician.I booked my appointment a month ahead of time for my wedding, with one of my bridesmaids. Less than 48 hours before my appointment, I was told that one of their nail technicians called in sick and I would have to cancel my appointment. I was in a panic — I was getting married in less than 2 days and thought I had a place to get my nails done. I explained it was for my wedding and I had planned to go with my bridesmaid - their response was that perhaps I could find another nail place in scottsdale that could accommodate us. With such short notice, I ended up taking my bridesmaid’s appointment and went alone. It was a very disappointing experience and Prose did not do anything to rectify the situation. Needless to say, I won’t be a returning customer.

They canceled an important group event last minute. The excuses for canceling varied from employee to employee and I never heard the same excise twice. No manager was available until days after our event so that was that: Our once-in-a-decade group event didn’t get to happen and they made zero attempts to make it eight.I had the membership which I was paying for every month. After they ruined this event I wanted a refund from what I had paid into the account - my available balance. They refused and only gave me a partial credit. They just recommended that I come in and use the services.My recommendation: Don’t trust them for important events, don’t buy the membership. There are a million better options for manicures and pedicures in Scottsdale. This place doesn’t give a hoot about their clients.

I was really excited to try this place out with my friend who is a member and recommended it. The salon was very clean and nice looking but it did not match the service that I was provided.They were running a little behind so I was standing there while the client before me was finishing up. The client before me seemed unhappy with one of her toes and was asking what time the salon was open until incase she wanted to come back and have it corrected. The tech assured her that once the polish fully dried she would be happy with the results. I thought that it was odd that the tech just didnt correct the toe in the moment instead of having the client leave potentially unsatisfied. I have also never seen wet nail polish that looks messed up turn completely fine once dry. If anything once it dries you usually see even more issues.Once it was my turn the tech started to remove the polish that I came in with which was a dark navy blue. I do my own nails and use a lot of dark blues, purples, and blacks, so I know that they can be difficult to remove but that is part of the job. The tech did not do a meticulous job at removing it especially on one of my big toes. Since I was getting a gel polish she went ahead and started the painting process prior to soaking my feet. She did not clean anything from under my toes and you could clearly see that there was dark debris under the nail. The color that I picked was a bright coral which was not forgiving with the left behind navy blue polish. I had to ask her to redo my right big toe because the combination of the left behind dark polish and the lumpy application was unacceptable.Overall I just feel that a place that is charging $60 for a gel pedicure should do a more meticulous job. I have gotten pedicures at many salons for half the price that look much better and did a way more through job of cleaning the nail and the surrounding skin. I still tipped 20%, but it was definitely not worth it.

The best nail salon I have been. I became a member couple of months ago because this place is very professional. Very clean. Great atmosphere. Products used are natural. I love that they do not use electric nail files that ruins the nails. They practice covid protocol. Washing hands when you come in to having masks on and having plastic clear deviders between staff to clients. From the receptionist, Juliette who is very professional, courteous and welcoming has me checked in and out, never had to wait, to my nail artist Gaby who goes beyond as a nail tech. She’s gives me perfect opinions as to what needs to be done and gel polish colors. Clearly it shows that the manager knows how to run this business well! I just love being pampered here every time I come. Thank you Prose staff!!❤️

I was impressed with the cleanliness of the facility and especially the professionalism of the tech. Davan was excellent, took lots of time doing the pedi, she was right on time and the end results was perfect. I definitely would recommend.Prose.

Perfect balance between quick nail salon and a day Spa.

Great place for a gel manicure. The staff is very friendly and accommodating. I especially love all the little extras like having your jewelry cleaned during your visit or being able to charge your phone at the pedicure station. Also a great selection of colors and no harsh chemical smell!

Luba is the best nail technician I have had in many years. She is so meticulous and goes above and beyond to ensure a beautiful manicure. Most importantly she is a wonderful person with a great heart and always does her best! Happy to have found her at Prose.

First time here was great. Nice atmosphere and friendly staff.Today second time, made a appointment days in advance and I still sitting here 40 mins past my appointment time. Not one person has come over to apologize or give any estimate of when my services will be started. Receptionist is wandering around doing nothing and if wanted this kind of service, I can go to any run of the mill nail salon. Thank goodness, the nail tech made up for what the receptionist should have done. She was awesome and did a wonderful job. Great employee!

The curators, artists and owners are nothing less than spectacular! Also, love the botanical tea and that I can charge my phone wherever I am in the boutique. Fabulous products and attention to caring for the actual HEALTH of my hands and feet.. not just how they look. I signed up for the membership. Looking forward to going back!

Angelica was such an amazing soul and spirit to be around in general! She did such an amazing job with my pedicure and my little sister pedicure that she has a long time customer every time I come in to town! Thank you!

Fantastic service and salon. I love how Prose follows strict cleaning guidelines unlike so many nail salon. Nail techs are all so friendly and caring.

My mom got a membership for 2 services a month and she uses it for us to go together and each get 1 a month. Great price, perfect facilities and amazing Nail Techs. We will both see anyone when we go and we have never been disappointed.

Such a great experience! The staff is excellent and very friendly. I’ll definitely start coming here twice a month. Everything is very clean and sanitary.Thank you all!

I booked an appointment at least 4 weeks early and called to see if we could arrive early because we have appointments set all day. They said no and you don’t need to come any earlier because the group before us are starting late and will go into our time scheduled leaving us no choice other to cancel or change our services. What a disappointment. I won’t go back because they pushed a membership on my previous visit and if this is the service you get when you have to make appointments then it should be on time and if I was late for it it should affect me and only me. Oh and the girl, Danielle who took the call, could have cared less.

Prose is without a doubt my favorite nail salon! Everything is clean and classy. Ashley did a fabulous job on my mani/pedi. Rick is incredibly generous and kind. My favorite part of the experience is that they clean my rings while Im getting my nails done-so fun! I highly recommend Prose!

My wife and I had a change to visit this location and have wonderful services. We loved the atmosphere, look and feel. I am sure well be back in the future.

What a killer experience! The location is beautiful. Its all gray tile/upholstery and natural wood, very understated and relaxing. Laurie greeted me at the door and introduced the concept and gave me the details of the services. She was pleasant and helpful without being intrusive. My tech was quiet and very thorough during my pedicure. Prices were reasonable and they have a membership if you get 3+ services a month. One other plus, Im 100% sure this is the cleanest nail salon Ive ever been in.

Great experience!

Loved it! Very clean. Best pedicure ever!

Combative staff. Messing up appointments. Too loud of music for a spa

Such an amazing spot- thoughtful staff and gorgeous location- highly recommend

My pedicure was fabulous!. Lisa is the best!

Great products. Wonderful staff

Sooo relaxing! Extremely clean (priority for me!)

Professional and kind staff!!Highly recommended!!

Thank you, Paige!