Amazing first class experience. I started with Earnhardt online and from then until purchasing my SUV, had a wonderful experience. Chris is my sales guy - fantastic!! He and Toby made the process so smooth, quick yet thorough. Post sales responsiveness has been first class. Can’t compliment them enough.

Chris at Earnhardt Cadillac takes great care of my car needs each and every time. He listens to my concerns and offers helpful suggestions. I wouldnt go anywhere else.

Brandon Porter, in service, is awesome. He helps navigate all service issues and also assists with Roadside Assistance issues. Hes the only one I let service my car, and one of the reasons I stuck with Cadillac! Hes knowledgeable and shows that he cares. You arent just another number in his book. He works hard to make sure that all of your service needs are met, and always with a smile!! Many thanks to Brandon for always being there!!

Earnhardt Cadillac Scottsdale Service is the best! Mario has been my service adviser for many years and has always gone above and beyond. Highly recommend both!

Drove up to Phoenix from El Paso, Texas yesterday and this morning when we went out our battery was dead. Our car is a 2020 CT5 V, we got it jumped and headed to an Auto Zone. They said the battery was bad but they couldn’t replace it. So we looked up Cadillac dealers in Phoenix and called Earnhardt Cadillac. The young lady answering the phone indicated they were so busy, Saturday, Memorial Day Weekend, but to come on by. So we pulled up directions and headed their way. Mario Coronado, our Service Consultant, was so accommodating and helpful. He said they would take care of it as soon as possible, and they did! What a wonderful relief and such a pleasure to do busy with Mario Coronado. He turned a horrible morning into a great day. We also got to visit with Don Tracy in sales and he entertained us with “car stories” while we waited. Well done Earnhardt Cadillac!Charles & Carol Napier

The folks at Earnhardt Cadillac are AMAZING!!! Everyone from the receptionist to the folks that deliver the cars to you after they are serviced. Its rare today to find a business where everyone that works there truly cares about the Customer experience!!! Dont stop doing what your doing!!! You outclass the competition!!!

Earnhardt is a fabulous dealership. They deliver for Cadillac a comparable high end experience comparable to any Mercedes or BMW dealership. Anthony Herman my sales rep is fabulous along with the finance team. Second car I have purchased this past year and will do so again.

Amazing service! Everyone who works here is pleasant and helpful. The service dept goes out of there way to assist. Wish everyplace had service like my cadi dealer!

These guys are top notch. Both the sales and service side stand out for attention to detail and customer service. We were just in for an oil change and Chris had it shined up and fixed a key fob while we waited.

I have been a customer for 10 years with about 8 cars for my wife and me. Everything about dealing with these folks- sales, financing, service, trade ins- is a very professional and pleasant experience. Good pricing too. What more do you want?

Earnhardt Cadillac did an awesome job. They were professional and got the work done on time. I give them 5 stars.

We have been coming to Earnhardt for years. The manager Toby and the sales service team (Mario) are always so accommodating and efficient.Its the customer service and of course product that keeps us coming back!Well done!

We were travelling and had a battery failure. Excellent response on a Saturday and excellent experience. Everything was completed quickly and expertly. Our Service Writer Mario Coronado took care of everything.

My service advisor, Steve, is always very responsive. My car suddenly started to run hot on a Friday afternoon with the temperature gauge bordering on red, and he had me drive it right over so it was there for service on Monday, rather than take a chance of something more major occurring over the weekend. The work was warranty as a result of a faulty part replaced in April, so Earnhardt honored the repair and fixed at no additional cost.

Smoothest running service dept. Ive ever used. Correct repairs on time and very courteous staff. Big part of why we drive Cadillac.

We received premium service at Earnhardt Cadillac in Scottsdale. The buying experience was easy, and the staff was friendly. The focus of everyone we met was to provide superior customer service. Robert Jelinek got us into a beautiful vehicle and Sarah in finance took on all the hassle of titles, registration and plates, so we could simply enjoy our vehicle. We highly recommend Earnhardt Scottsdale .

These guys are great. Had to be in & out for an oil change and tire repair and they were accommodating as usual.

All issues resolved and very happy with the results! Will be back as their service is great!

I really like them. So my service advisor is Steven and although he is great, whenever I work with Chris, I am over the moon happy. Really good service dept. I highly recommend!

We arrived at Earnhardt Cadillac after making a deal over the phone. I was meet by Chris, whom I talked to over the phone. He was very professional and courteous. We went for a test drive and then set us up with the finance office, Sara. She was a very friendly person, very courteous and professional. She had all the paper work done, all we had to do was review and sign the documents. We were there about 2 hours max. The vehicle was clean, full of gas and off we went. The dealership treated us excellent and I would recommend them to anyone. Great experience, the best evet buying a new car. Thank you Chris and Sara, you made our buying experience very easy. If your looking for an excellent salesperson, ask for Chris.Bill and Rita Reynolds

Always have a pleasant experience at Earnhardt. We have had the same wonder service representative, Mario Coronado for ten years now and he takes excellent care of us and our cadillac.

My wife and I just purchased a 2020 Cadillac XT5 and we were extremely happy with the purchase, as well as the buying experience. Our salesman, Anthony, was very knowledgeable about the product, and took a lot of time to show us the vehicle and explain all the fine points. We never felt rushed, and I felt like we got a very fair deal money wise as well. Highly recommend.

Great customer service from sales to finance! Thank you for staying late to sell us a car! We appreciate your help!

Chris in the service department gets 10 stars. He takes Great care of us and our XT5. He is the reason we take our Cadi to Earnhardt. Well done Chris💯👍🏻

Excellent experience at Earnhardt Cadillac! 5 star customer service.Craig Bergmann was an amazing salesman listened to my wants and found me the perfect vehicle. Extremely thorough with walking me through the details of the car and how everything works.Sara Ingram in Finance was great to work with and went the extra mile to help secure the best lender.Highly recommend Earnhardt Cadillac!Be sure to ask for Craig!

Chris in service is very, very good! Very easy to work with!

Every dealership should take care of their customers like Cadillac does. They are the best and the service is outstanding.

The individuals who work here are great and cant do anything about manufacturing, however, stay away from the 2021 Escalade, Suburban, Tahoe, Yukon, all 21 GM SUVs. I paid over 120k for my Escalade, didnt even have 5k miles on it and it starts shaking/chugging like my transmission is going out, took it in and they said my valve lifter was cracked and they would replace all with brand new pieces. Now Im scared to drive it with my kids, afraid we will get stuck somewhere. I contacted Cadillac Customer Service and they have called me twice stating they will call back with resolution and nothing, that was Feb 2021. Guess what! The exact same thing happened a month, took it in and they said it was rhe same thing, EVEN THOUGH THEY JUST REPLACED my brand new car with brand new parts. Im buying words, very upset and want them to fix the malfunctioning part so I can start over.

My mothers car was totaled. She was considering purchasing a Cadillac. I stopped by to have a look. Ran into salesman Michael Perri. I told him the situation and price range. He showed me a very nice vehicle to bring back and show to my mother, The Puppy Dog Close. I was hesitant because I had meetings and couldnt just go to my mothers home and back. He said have the car back this afternoon.When I arrived she like the vehicle but wanted the larger engine and more options. We hadnt done any real research so we shopped their deal and found others competitive or lower. Called Michael and told him. He said we want you completely satisfied, bring your mother and we will find the perfect car. We arrived back at Earnhardts and Michael greeted us. He found us a beautiful Certified Preowned vehicle that had every option and AWD. My mother who is 79 wanted more bling in the wheels and tires, so the ordered the Chrome 19 and tires for 30% of the cost. We got a better car fully optioned longer warranty (CPO) New19 Chrome wheels and new tires for about $6000 lower than the first vehicle.What was great about Earnhardt Cadillac and Michael, was their flexibility to get a fair deal done. Great service and knowledge about the industry and getting a deal done.Thanks to Michael Perri and the Earnhardt Cadillac team.

What an easy and pleasant car buying experience. Makki our salesman did an outstanding job . The paperwork was a breeze.Thanks guys

Process was easy and quick; made so by providing electronic information before picking up the car the next day. Salesman (Omar) very knowledgeable about the car, its options, how to input and set up the various screens, etc. Finance (Sara) was efficient and quick. No problems. No pressure. Very good deal.

Team was great! Got there at 4:30 and driving away in my new car less than 3 hours later! If youre looking for a new or used vehicle, do yourself a favor and visit them. Ive also dealt with Earnhardt Cadillac in Chandler, same great experience!

The service is beyond AMAZING. The entire experience from making the appointment and the finished product after the repair was simply LAWLESS!!! hard to believe that things like this happens in 2021. 10 Star Performance!!!

One of your salesman was rude to me and one your potentially clients. You could tell he had realized he was rude and tried to backpedal by being overly polite. Not a very pleasant experience.

Mario has always been helpful and polite! Explains all that needs to be done.Price as quoted, no surprises!

Earnhardt did a Great job when I brought my SUV in for service. Chris took care of my needs 150% - The Dealership is the Best for everything.

The manager Larry is the worse person ever. The way he treated us many times was unaccepptable, uneathical. He is pure rude person with no boundaries or respect. He harrassed us and pressured us. Even his workers complain about him. His name is Larry. Avoid this person and this dealership.

VERY GOOD SERVICE, FAST AS POSS, NO DISAPPOINTMENT.AND VERY FRIENDLY EMPLOYEES. WE WILL RETURN.

Just bought a 2006 Cadillac from Earnhardt Cadillac. My sales rep is David Gates. This was a wonderful transaction. I purchased the car remotely from Dallas Texas and the car was delivered. It is exactly as described. A huge thanks to David for making this transaction smooth and quick.Just got a second car (2018 XT5) through David Gates. Awesome experience, super service, great price, and everything. GO BUY YOUR NEXT CAR HERE!!! Period.I highly recommend this store.

See Robert.No pressure sales.

Our whole experience with the Earnhardt team was amazing. Chris Scherff has world class customer service! Will absolutely be recommending him to all my friends and family!Thanks Chris and the whole team as well.

Its been 4 months since purchasing my car 2020 CT4 . Im still smiling and completely satisfied with the car not only the car but as well with the customer service in the parts and service department. I had a great experience with sales the day of my purchase in November and I continue to receive great customer service walking through the doors..thanks again to everyone!

My full experience at Earnhardt Cadillac was positive front start to finish! From the initial discussion of trade in value, to test driving and financing, the entire process ran smoothly and as desired! The Cadillac team at Earnhardt truly understood my needs and exhausted all avenues to meet them! Big shout out to Kenny and Roberto...they make a great team!! Nothing short of rolling out the red carpet for a new Cadillac fan and loyal customer! Thank you gentlemen 🙏🏽

Awesome service. They stuck with the problem until they found a solution. Very professional and very upscale operation

We had a great experience at Earnhardt Cadillac Went to another dealer who wouldnt give us the time of day. Called Robert and he took excellent care of us. Thank you, we love our new Cadillac

Always get the best service here. If you need any modifications, new tires, or upgrades done to your vehicle ask for Melvin he is great, honest, and goes the extra mile.

Ive leased several cars at Earnhardt and have always been treated well. The salesman, Don Tracey, and management team are friendly and helpful. Always interested in try to help as best they can.

Our first Cadillac purchasing experience was top notch. Craig, our salesman was very quick to return calls and texts and ended up getting us exactly what we wanted. Tobey, in finance was also great, not pressuring us to add things on we didn’t want. Everyone made this a great experience and made us feel like the only customer they were working with. We appreciate their commitment to great service.

I had been searching for this particular vehicle for some time, Robert Jelinek went above and beyond to help me find one. From locating the car to putting together the package I wanted, to delivering the car. I couldnt be happier!!

Chris and Craig were great!! Highly recommend the team here, they all worked really hard to get us in and out as quickly as possible!!

Lary Nicolas is a very rude and disrespectful person. I strongly advise you not to deal with him

All I could say, I been buying cars for the last 20 years and I never had such amazing experiences like I had with Earnhardt Cadillac. The sales guy I was dealing with is Craig, this guy answers my calls at anytime and remotely helps me with how to use this truck, since it has a lot of features. When you go there make sure ask for Craig. I would definitely recommend them to anyone who is interested buying Cadillac. Thank you so much Craig.

Melvin is the best excellent customer service they did a great job on my rims on my Cadillac XTS they did it in a timely fashion excellent work keep it up

My check engine light was on and I was concerned. I called Earnhardt first thing the next morning and they got me in right away. When I arrivved I was told by the service writer, Steven, that there was an open recall which might solve my problem. Steven said it might take a couple of days to diagnose and correct the problem. Imagine my surprise when I received a call that afternoon from Steven telling me that the check engine light problem was, in fact, related to the open recall and that the correction of the recall fixed the problem. What a relief. So, instead of two days, it was less than a day and I had my car back in good working order. Very professional and very efficient. Steven was diligent enough to also advise me of a potential tire problem even though there was no discussion about any tire issue. I appreciated his advice. In all,This was as professional service experience as Ive ever had with any vehicle Ive ever owned. Needless to say, Im extremely pleased with Earnhardt Cadillac.

We took our Cadillac Escalade in for warranty work when we first moved to Arizona. Apparently the A/C cant take the 115 degree Arizona heat because it detonated and needed a complete replacement.We always worked with Mario in service and a few of his coworkers (equally as nice) when he wasnt there.I would give this dealership 6 stars if I could. They replaced our entire A/C, even gave us a new battery under warranty. They provided a free loaner during the process and detailed our SUV before we got it back.We were so happy with their level of professionalism and experience that we chose to upgrade our Escalade to Cadillacs Brembo Brake system ( roughly a $4K upgrade, but helps with towing and any emergency braking you may encounter). This was out of pocket expense that we chose, and they did a great job. While they were working on the brakes, they noticed a leaky front shock and replaced that under warranty too.Super nice, super honest and very experienced. We cant wait until the electric Escalade comes out and well be back to trade in and upgrade.Great work guys! You all should be very proud of the awesome atmosphere you have created and the great experience you provide to customers like me. Thanks again!

Anthony was wonderful to work with, and I would highly recommend Earnhardt Cadillac to anyone interested in a quality vehicle with a no hassle approach.

Very good service working hard to get a sale

Lousy service, typical stealership mentality. Very pushy, borderline rude. I would go somewhere else and that is exactly what I did!

Always a good experience with professional folks at Earnhardt’s dealership.Great staff, friendly folks.

Earnhardt Cadillac was fast and easy. Anthony was great to work with. His knowledge of the vehicles we looked at was detailed and he was very helpful. We love our beautiful 2021 Xt5 👍. I strongly recommend Earnhardt Cadillac, ask for Anthony!

Great experience! Craig and Tobey did an awesome job

We live in Las Vegas and we had been looking for a used Cadillac Escalade esv for a while when our credit union told us about this dealership and said that they had the truck that we were looking for and that they’ve used this dealership before and had a very good experience with them. So I called the dealership and spoke with Makki, he was the best salesman I have ever dealt with and we’ve bought a lot of cars in the past. He helped get everything done over the phone, he even drove the truck to a mechanic of my choice and waited while they checked the truck out for me. He then got the best deal for us without us even having to be there. The price they gave us was amazing and less then any truck we found in Vegas. Makki truly was amazing to work with, he gave us his cell phone number and it made getting everything done so much easier! I truly recommend anyone looking for a new or used vehicle to check with Earnhardt Cadillac.

1st class service for a first time Cadillac guy.Thank You so much for a wonderful experience. Ill be back!✌☝& NY🤝

Always a pleasure to have any service done at this location. Steven knows exactly how to take care of any of our needs!!! Thanks, Bruce Bilbrey

Brandon took great care of my Escalade, which had a check engine light. Organized a shuttle to drop me home as well. Fast service and quick communication. If you have a Cadillac don’t go anywhere else!!

I dropped my truck here by accident. Was wrong dealership. They called me and told me the right place to go. Then they called the Airpark dealership and delivered my truck to them. Then called me to let me know who they gave my truck to and address and info. No charge. That is excellent service and kindness

This was our first time buying a Cadillac. When we left the lot, my husband and I both agreed that that was the nicest, easiest and quickest car buying experience weve ever had. I would definitely recommend to family and friends!

Simply THE BEST we live in CA and went all the way to Scottsdale Earnhardt Cadillac for our 2016 SRX! Anthony Herrmann was amazing, from our initial phone call to arranging to have my husband picked up at the airport...no high pressure just informative honest answers! My husband is a Cadillac man, and gets a new one every few years (for the last 20 years!) This is my first Caddy and I absolutely LOVE it! I think all our future Cadillacs will be bought via Anthony, the service doesnt get any better than Earnhardt! I only wish we lived in Scottsdale so we could use them for servicing, but our ZONIE CADDY will have to be serviced in La Quinta, CA!

Could not have had a better experience. My second Earnhardt xt5 lease with this purchase experience being even better, if possible than the first. Anthony Herrmann is an enormous asset to the Dealership as is Toby the administrative finance person. We would all like to imagine that our experience in purchasing a new car would leave us with a warm feeling of having dealt with a favorite family member or a best friend. I know what the reality of that dream feels like since that is exactly how I feel about Anthony, Toby and the whole Earnhardt team. I unqualifiedly recommend to anyone exploring purchase options, based on my experience, you need look no further. Mike Breslin

I purchased an ATS 5 years ago at this dealership. Brandon is my service advisor and he has consistently provided exceptional customer service. I am almost ready for my next vehicle and because of Brandon’s excellent service, Earnhardt will continue to get my business. Thanks Brandon, I appreciate you!!

New Car sales, finance and service professionals are the best. Consequently, I have been doing business with them for over 30 years.

Great service team, friendly, fast, detailed. Great communication, highly recommend.

Great service, thorough and determined to get it done right.

We had an excellent buying experience with Omar. He showed us the vehicle features that mattered to us and what made their vehicle stand apart. We looked at other dealerships and the experience was not as good.

Got treated fairly got a great deal and a much better experience than I had when a bought a new Jeep last month from a Jeep dealer. Highly recommend if they have the new or used vehicle you are looking for!

Very pleasant purchasing experience. Craig H was friendly, knowledgeable and accommodating. There was no hype or pressure to buy.

Great prompt service

One of the best car buying experiences ever. No haggle, straight to the chase, with no time wasted. Our salesman, Craig Bergmann, was very knowledgeable about all the products, attentive without being overbearing. This dealership will be the first stop when it is time for the next car.

I recently purchased my car from Earnhardt Cadillac and had a phenomenal experience with their sales rep, Craig B and GM, Kenny. They were knowledgeable, and did not use sales tactics. I could not be more satisfied with the transaction or service I received.

For a dealer service department everything went smoothly

I would have thought it bizarre to write an amazing review on a car buying experience - which most of us see as akin to going to the dentist. The experience was quite stellar. Because I had been working with the gent in the Internet Sales Dept. beforehand, it made my actual physical visit quicker and more seamless. Men working in the showroom floor see patrons coming and open the front doors for you and direct you to the waiting area where theres premium coffee, drinks, bagels, fruit and a lot of snacks. Its heavenly. The wheeling and dealing was respectful, non-intimidating and my guys were patient during the finagling and my trade was valued at higher than I could have gotten in a private sale.Before I knew it, my new ride was being detailed to the nine and I drove away just two and a half hours later. This place is classy, stellar and awesome. You must check it out.

Great staff, excellent service!

Wow. What an outstanding dealership! Chris S. took such great care of us and found us exactly what we wanted and helped get it into our budget. I can’t say enough good things. I’m so happy we decided to stop by! If you’re looking for a friendly, low-pressure, high-knowledge sales environment - don’t go anywhere else! And if you do stop by, ask for Chris. :) he was just wonderful.

First of all this dealership is a Class Act everyone I ran into had a positive attitude and was friendly specifically Roberto and Larry Nichols. From the moment I walked in as a brand new customer to Cadillac, I felt like family. Ive bought many cars from many different dealerships around the valley and Ive never been treated with more respect and personal care than here at Earnhardt Cadillac. The entire process was quick, easy, painless, and overall enjoyable. Every question was answered, every concern was addressed even as small as needing a sunroof. Refreshing conversation in between paperwork. My complete experience was fantastic. Larry and Roberto by far are the most respectable and trustworthy individuals Ive ever encountered buying a car.Dont go anywhere else, this is the family you want to be a part of. Thank you again to Larry and Roberto for the best car buying experience! I will be returning for all my future purchases!

After somehow loosing my phone in the slide part of the console cup holder, I panicked. I was in prescott and went to lamb Cadillac. They told me they weren’t sure they could access it at all and if they could it would take at least two or three hours. Service representative suggested I go buy a new phone. Called Earnhardt Cadillac my normal dealer and was told to bring it in the very next day. Drove into service department, spoke to Jordan an awesome young man, with a great attitude. He immediately put me at by telling he would see what he could do. Five minutes later he gave me the phone. Some how he was able to get my phone out. Really wanted your dealership to know how much I appreciate the efforts of Jordan. Just thought you should know.

Mario and his team in the service department are professional, courteous, helpful, and very effective. We always appreciate the great service at Earnhardt!

Over all, completely satisfied with the service Earnhardt Cadillac provided.All the little and big things are important to this dealership, they want you to be satisfied, you will not go home disappointed.

Brandon the service advisor and Pete the manager are unbelievable in their commitment to pleasing clients!!

The receptionist is one of the nicest ladies she will help you in any way, the sales staff are super nice.

Very good with regular service and handling other items that ensure Carefree driving (actually Scottsdale).

Steve in service did a great job with the process, friendly, accommodating and great communication!Thumbs up 👍🏻👍🏽👍🏿

Easy to work with and oust an ding service. 2nd car I’ve bought from Chris and the whole process was easy.

Easy, fast car buying experience in and out in an hour. Definitely buy a car from Earnhardt Cadillac.

Chris and Lee at Earnhardt Cadillac were amazing to work with. I will always have my car serviced here.

I am so thankful for Earnhardt Cadillac in Scottsdale AZ. Chris is my Service advisor and always gives me suggestions and tells me why he is recommending a service to me. Earnhardt knows how to get you in and out with no waiting and the loaner cars are such a convenient bonus.

We had a good experience with our sales professional Craig Bergmann. Highly recommend him the next time you go to Earnhardt Cadillac.

I have purchased my last 3 cars from this dealer. Knowing I am always taken care of is hands down the best part. No matter how old the car, mileage, or the issues that have come up, I have always been treated as if I’m walking in to buy a new car. I am always provided a loaner when unable to wait during service appointments! My sales guy ALWAYS makes sure when I come in for service to come over and say hello. I am never oversold on products or services unnecessary. This is why I have continued to buy and service all my cars from this dealership. Brandon in service is the best of the best & what has brought me back all these years. I spend most of my days in the car. I know I’m safe, & fully taken care of as if Brandon was taking care of his own car. Thank you Brandon along with all of the service and sales team! Your truly top notch!!

They ruined my car! And to add insult to injury, they wanted me to pay to fix it.Mr Clayton, Im not interested in being lectured about Cadillacs issues with the CUE system. You were given a 2014, only 21k miles, twin-turbo, 420hp CTS-Vsport in perfect working condition. What even you would describe as cherry (itscolor by the way, cherry red). You returned it, in what can only be described as DEVALUED!Obviously someone was careless or worse.If you believe Cadillac is central to the issue, well youre one of those guys that knows what to do. I wont hold my breath. 13 years weve been coming here, way before Earnhardt, it was called Legends.

Great service, attention to detail. Definitely recommend. So happy with my 6 year old cadillac. I will probably have it for many more years.

Outstanding survive advisor ( Brandon ). Goes out of his way to help.