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Bella Nails & Spa
623 Broadway, Saugus, MA 01906, United States
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Bella Nails & Spa

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Da
Review β„–1

Connie does an amazing job every time I come in.. I have been to many places and will always go to Bella Nails from now on!! They are lovely professionals Andrew whole salon is immaculate.. my nails last at least 6 weeks every time, no chipping or breaking ever!! 5 star service!!! I have a hard time believing some of these reviews ☹️ I love them!!! Maybe some of the people who did negative reviews were either having a bad day or should have spoken up when they were there 😎

Di
Review β„–2

Went in yesterday for a manicure . The lady who was doing my nails said she would make my nails look really nice and would β€œtake care of them β€œ and I was excited to see that . But once she was done that’s how my nails turned out . Very disappointing and not worth the $49 I paid yesterday ! The nails look like a child did them . My cuticles look terrible ! This place is super unprofessional! My nails were filed way to much and the color looks really bad as well ! Will never go back !

Mc
Review β„–3

So nice. I love going to this nail salon. Brought my 4 year old today. They took good care of her and painted her nails while I got a pedicure. She loved the fish pond too.

Je
Review β„–4

Had an amazing experience with Connie! She did such a wonderful job on my nails! She is professional, nice. And efficient. 😊 Bella nails spa gets a perfect 10! You won’t be disappointed. Book the appointment now, and enjoy a blissful spa day.Jen Medeiros

Au
Review β„–5

I got a gel manicure at this salon. The quality did not come out good. The manicure was painful. I paid with cash. I gave them a $100 Bill and the price was $35. The lady handed me back $55. After I realized I went in and they said they gave me the correct change. They asked me to count the money which I did. Then the lady said she must have miscounted and gave me back the $10. Why would I try and take $10 from them?

Br
Review β„–6

A very calming and relaxing atmosphere. REGULAR PEDICURE included hot stones and warm towels. They were super accommodating as I had to bring my daughter with me who was in a stroller. I will definitely return.

Gi
Review β„–7

Its in a one floor shopping plaza. The salon is very clean. They do great work!

sh
Review β„–8

They take their time doing your nails and have sooo many colors to chose from. Very clean and great customer service.

Ma
Review β„–9

I went to this place regularly but won’t anymore. They overcharge and the acrylics are applied poorly. they fall off very quickly. the shaping is atrocious. some technicians are good but some are not. also they confuse you and try to swindle you with the prices to get more money out of you.

Lj
Review β„–10

They discriminate against and treat those with a disability poorly. Also their area is not set up to meet ADA guidelines. ADA is a law not a suggestion. You cant just treat someone poorly because they have a disability thats discrimination plan and simple. And to think you had the nerve to call the police like you were the victims.

Th
Review β„–11

I love my mail tech. They do an awesome job

El
Review β„–12

I’ve been coming to see Lena for a couple of years now and I will never go anywhere else! She is so kind, remembers every color I’ve ever used and I always leave feeling refreshed and like myself again! Everyone here is amazing and every person who comes in is treated professionally and with great care. I could go on and on but I highly recommend!!

Al
Review β„–13

Love this place

Ju
Review β„–14

To treat a disabled person as one of your employees did is sickening. Why would you make them get their own gloves because they are allergic to the ones you use and then only to have your employee remove them and throw them on the ground. Deplorable. That employee should be fired and your salon fined.

Ma
Review β„–15

THIS PLACE IS THE BEST. I have been about six times and brought three different friends. Ive had a total of 5 different technicians and they all do *phenomenal* work. They have a huge variety of polish choices and are incredibly friendly and professional, not to mention great at nails! I usually stick to gel manicures but Ive seen others get very intricate and impressive nail art that is absolutely gorgeous. Honestly cannot say enough about this place. If I could give them 100 stars I would.

Ho
Review β„–16

Very polite, attention to detail, great service provided. I travel 25 miles just to get my nails done by Bella Nails & Spa - they always do a superb job!

Je
Review β„–17

Zoe was amazing! Awesome to talk with and gave me a great pedicure. I love it here because it is so clean ~ very recommended

Bo
Review β„–18

Very nice place. Very clean as well.

Ka
Review β„–19

Love it here. So relaxing. As a walk in I needed to wait about 20 minutes, but it was very comfortable. The tech took her time and did a fantastic job

No
Review β„–20

Bella is awesome! They are friendly and always kind. They take their time and make sure you enjoy the experience.

In
Review β„–21

Great service, friendly staff, very covid-19 ready, have every kind of service not just nails (waxing and facials too), the koi pond is so relaxing

Ha
Review β„–22

Wife goes here, loves it

ar
Review β„–23

Bella Nails β™₯️Great WorkEveryone is so nice and pleasant

Ja
Review β„–24

The woman I worked with was very sweet, kind, respectful and attentive! The establishment was so Clean! Beautiful! And spacious. Overall my experience was relaxing and comfortable. Will be returning!

An
Review β„–25

Always love my nails Connie is the best

Li
Review β„–26

Clean, professional, friendly, love this place

Li
Review β„–27

Kelly is the BEST! She is so sweet and does an amazing job! Love Bella nails and love Kelly!!

Sa
Review β„–28

I have been there several times as I work close and this location is great for me. Unfortunately they do not pay attention to appointment times. Currently in Covid times I understand this. I scheduled an appointment online for 10am. I arrived 10 minutes early and checked in. The young man told me I didnt have an appointment, I explained I scheduled my appointment online through their website. He informed me that their online system does not notify them (I got 3 emails confirming my appointment). He told me I would have to wait about 10 minutes. I waited 30 minutes outside in the cold rain. I would not bother going to this place until they figure out a good scheduling system. There were 4 other people that scheduled appointments and were also waiting outside for 20-30 minutes. This is not acceptable.

Ni
Review β„–29

My nails came out beautifully! The girls were all super nice and the color selection here is vast! The hand and arm massage left something to be desired but that was my only issue

Ar
Review β„–30

Excellent!

Ru
Review β„–31

Place is super clean and relaxing. I got a gel shellac perfecly done. $15 manii | $30 gel | $30 pedi

Ke
Review β„–32

$50 on dip and the lady barely did a good job. Make sure you go to someone via reference for that nail service.

Br
Review β„–33

Had the most wonderful pedi and most relaxing morning, thank you β™₯️

Be
Review β„–34

I made an appointment before arriving and got there 5 minutes earlier since it was my first time there. I signed in and had to wait 20 minutes before I caught someone’s attention to let them know I had an appointment. They told me to sit and wait without any further information of how much longer I would be waiting. After being there for 40 minutes with no one saying anything I walked out.

Me
Review β„–35

I didnt have a great experience at all. The nail tech sneezed on my foot multiple times while trimming my cuticles, and didnt even cover her mouth, then she cut my toe and it started bleeding and she just told me to put it back in the water and it would be fine. When I got my manicure she insisted on cutting my nails, even though I just wanted them shaped because they are all the length I wanted. So she was cutting my nails, against my wishes, and cut the skin of my fingers on 2 separate occasions, almost did it a 3rd time, but I pulled my finger away before she could. Yes my nails and toes look great, the facility was clean and I enjoyed the experience of being there, but the nail tech was awful. I would give them another chance as long as I had someone else doing my nails.

da
Review β„–36

Very happy with my manicureGoing back

Na
Review β„–37

This was by far the best nail salon that Ive taken my wife and daughters to so far. The staff were very friendly and made sure that their nails looked flawless. My daughters tell me that they cant wait to get their nails done again, so well be sure to return.

Ma
Review β„–38

Totally depends on your technician whether you have a good experience here or not. Seems like a great place bery spacious and clean lots of plants:)

Th
Review β„–39

The lady that did my nails was very nice she did a good job..i would go again

Ch
Review β„–40

The staff member who did my nails was really nice but the women at the front desk was so rude! She basically accused me of lying about making an appointment earlier in the day. She kept asking who I made the appointment with and what time I made it and claimed they dont make appointments that late. very bad impression when the first person you speak to when you walk in is extremely rude. Will never be back.

Ch
Review β„–41

Great to bring someone in for their toenails only, even the elderly😊. Very understanding!

Ja
Review β„–42

Love Bella’s, since their upgraded chairs and stations everything looks beautiful. This is the only salon I will go to. All the staff are so welcoming and kind. Love Bella nails never have had any problems w/ their services.❀️

Ra
Review β„–43

Omg my nails look freaking amazing after they did my gel nails. It looks even better than what I hoped for and hopefully my girls will agree with me. Have to give this place clout since they did my nails so good.

Ke
Review β„–44

Great place the girls are great

ol
Review β„–45

I have been using this location for years. The business is now under new ownership and I must say that the upgrades and professionalism has truly impressed me. The new owner is on site making sure that you are happy with the service and is always asking what they can do to improve. This is a business mentally which totally caters to the customer. They have earn to keep my business.

kr
Review β„–46

Had a great first experience... everyone was very nice and personable and they did a great job on my nails... nice and clean place... will definitely be coming back again

Ka
Review β„–47

Amazing experience

Mi
Review β„–48

My wifes a very happy lady thats all I want and they give it

Sa
Review β„–49

Super CLEAN!! has a great spa atmosphere and nail tecs are super friendly... They offer so many spa treatments for pedicures and always have some deal/advertisement going on.. Love this place!

Ca
Review β„–50

I called and scheduled a manicure appointment for 2:30pm. They asked if I could do a later time that day and I said no, I had plans. I was told that 2:30pm was fine and to come on in. I arrived on time and waited for 30 minutes before someone was able to take me. And by that point, it was too late and I needed to leave. Learn how to schedule, and say NO when you are too busy. That was a complete waste of my time. I will not be coming back.

Me
Review β„–51

Decided to stop in, feel in love with the place!Between all new massage chairs and the nicest staff by far!! Their prices are very fair. Thank you for a great experience.

Gr
Review β„–52

Clean, relaxing and professional. Also love the extended hours!

Ka
Review β„–53

My first time here was amazing ! I came in with my nails looking horrible from my old nail salon. And they fixed them and I was so happy with the results! Everyone was very nice,especially the gentleman at the front desk

Va
Review β„–54

There is this one technician KELLY who is always mean and moody, very rough as wellShe will raise her voice and refuse to fix something that she did wrong I left there so upset and almost in tears .I wouldnt recommend this salon.Raquel,

Ka
Review β„–55

Way to pricey for a ok job

Br
Review β„–56

Beautiful place the owner was spectacular. Very clean check them out

MA
Review β„–57

Andy is the best. Great place for a relaxing evening.

Ca
Review β„–58

They do a very good job of engaging the customer and making sure they try to meet their expectations.

Me
Review β„–59

Plenty of other places that are much better.

ha
Review β„–60

A shellac mani/pedi is not $75 its only $60 and every service is 10% off, so it would only be $54. Bella nails and spa is an amazing nail spa! I get my own nails done here and I never have any complaints nor do I here anyone else ever complain. I recommend Bella nails to everyone I know. I wouldnt go anywhere else. Also, all the nail technicians are super sweet, the salon is very clean, and just a happy and comfortable atmosphere all around. Best service you can get!

Ka
Review β„–61

Its a very nice place and everyone is so friendly. Ive been going there for eight years.

Ke
Review β„–62

Clean, they do a great job and they have extended hours

Ro
Review β„–63

I had the niece of the owner was excellent professional and friendlyNails came out awesome

Ed
Review β„–64

Love my nails done

Je
Review β„–65

I went with my mom to get a gel mani and pedi because we had a wedding anniversary the next day. We were treated very nicely and it was great. We both left feeling a bit great, even though it was very expensive. About THREE hours later when my mom was going to work she put on her socks sneakers. When she came home, her pedicure was covered in cotton even though she was told nothing was going to happen because it was dry. After that about two days later both of our manicures were peeling off even though we had asked for gel because we were told it would last LONGER (for about 2-3 WEEKS). I called them to see what they would do and the lady on the phone said to come in the next day. As we showed up I had explained who we where and what we wanted. This time around they were extremely rude to my mother and I. We asked to have them fix it but instead they said β€œwe don’t have your nail polish colors anymore”. My mother’s pedicure was just painted over and changed from a French nail to solid white with an ugly design and they changed my nail color and was asking me TO PAY FOR IT. After arguing for a bit they stopped talking to us and finished their job. I left without paying but I’m sure never going again.

Ke
Review β„–66

I have an allergy to latex and this business even under new management has no idea or protocol when it comes to allergy awareness. They use latex gloves and I always inform them of my allergy at the front counter when I check in so that my area is not prepared with the latex gloves and my technician can be given a heads up I also bring a box of non latex gloves with me just Incase they don’t have any. Again the woman at the front told the woman running the floor about my allergy they assigned me a technician and led me to my seat. Just as I started to relax and think to myself ... finally I don’t have to worry about the people not understanding what I meant by I have an allergy to your gloves..... WRONG WRONG WRONG ... my technician get up and walks away talks to the woman running the floor who appears to send her off to take care of a different client and sends another woman my way. The woman is wearing latex gloves and my initial technician tells her no gloves she’s allergic I’ve left a different pair on the table for you. My β€œ new technician” walks over gloves still on and sticks her hand in the water my feet are currently in. I take my feet out explain I’m very allergic to your gloves and she reply’s ... I know I know and proceeded to touch other items that would be coming in contact with my skin. I said again I’m allergic to your gloves and she just looked at me. I explained that I needed new water and she asked if it was too hot. The initial technician had to come back over and explain to her again. Once this was all settled the woman did a good job with my manicure and pedicure however I almost just walked out due to the unsafe conditions and lack of allergy awareness.. I am SHOCKED given that latex is such a common allergy most places do not allow them to be used at all but this salon had them at every desk and the lack of any allergy awareness training given that these techs work with chemicals .. would they recognize a reaction if it were to occcur? As a business supplying services to the public it is a responsibility for the new owner to do better than the last. From what I have seen happen over the past few months I can tell that they want to do well and they are making changes to be better, more professional and provide great service. I am writing this honest review in hopes that someone pays attention to a problem that is dangerous and frustrating. I will continue to send referrals there but I am hesitant to return myself.

Ad
Review β„–67

Ive been going here (Garden Nails) for years, now its under new ownership and its way too expensive!! I cant believe I just paid $75 for a shellac mani/pedi....I wont be back.At least they kept the same employees.

Ci
Review β„–68

Horrible service!!!! Do not go there!!!!!!!They cant even take nail polish off, never mind paint and take cuticles out.Felt horrible with all of them speaking to themselves in their language. Totally ignoring you.I wish i could post my horrible nails here so everyone could see.

Ar
Review β„–69

Lena is amazing!!

Pa
Review β„–70

Staff talks talks talks talks not a relaxing attmosphere!

sh
Review β„–71

Loved it

DE
Review β„–72

Pricey.

Information
100 Photos
72 Comments
4 Rating
  • Address:623 Broadway, Saugus, MA 01906, United States
  • Site:http://bnailsandspa.com/
  • Phone:+1 781-233-7811
Categories
  • Nail salon
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–7pm
  • Sunday:9am–7pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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