Can’t say enough about the great staff. Amanda has Ben so patient helping me set up my new phone. Hang onto her she is a great asset.James Ringland

The manager Amanda was so awesome. I didn’t even have to wait five minutes In the AT&T store in Santa Rosa by Costco before I was being taken care of. Great customer service

Max is a wonderful associate. Very personable. Max answers all my questions and gave me advice on choices for a new phone. Very happy!

They were very helpful and patient in answering all of my questions and helping me deal with my phone insurance when they didn’t have to.

Francisco was amazing. From start to finish he got us everything we needed! Awesome customer service! Thank you!

If I could give negative stars I would if you have att go to another store there helpfull when there selling you items but when you were specifically told by one of there employees you would only pay 3 to 5 dollars for service and now billing is 30 theres nothing they can do so again I would not recommend this store

Excellent customer serviceEdgar Carrillo was patient and kind.Thank you ATT for hiring such a great employee.

Francisco provided excellent service for both me and my mom when we needed to get some new phones. He was knowledgeable and handled all of our requests smoothly. Thanks Francisco!

Awesome experience! Zach was a fantastic help in setting up our new plan and internet service. He guided us through the entire process and made it an easy process! Brendan even went out of his way to grab a phone from the other location.

Francisco set up all our new phones and Apple Watch quickly and with great customer service. I highly recommend

Worst case scenario happened one morning when I woke up and my phone was completely dead. After trying numerous avenues to get it fixed (Apple was pandemic closed) or the battery replaced (thanks for nothing Best Buy) I decided I just had to bite the bullet and buy a new phone. I’m so glad I came to AT&T because Max is the Man! I had tons of questions and he patiently answered all of them with knowledge about each phone and AT&T’s service plans. He listened to my needs and didn’t try to upsell me. In the end, I decided to go with the cheaper model, iPhone SE.As he was filling out the paperwork, he looked at my account and asked me why I didn’t use the AT&T insurance plan, that I’d been paying for, to get my old phone fixed. For some reason, it totally slipped my mind and didn’t occur to me that it would be covered. He gave me the information pamphlet about how I could get a new phone or battery replacement through Assurance and mentioned that once I got it fixed, I could come back and use the $700 trade-in promo program to buy the phone I really wanted, the new iPhone 12 mini ($699)! Essentially, I could get the new phone for free once I traded-in my fixed old phone (or the replacement phone). MAX saved me over $500 on the iPhone SE I was about to purchase!! He wasn’t even sweating the fact that I was walking out of there without purchasing a new phone. That’s the helpful honesty I truly appreciate.Of course, I got my old phone fixed and came in later and took advantage of the promo AT&T was running. I am writing this review from my new iPhone and I couldn’t be happier. I am so thankful for Max for saving me money, being informed of the products and AT&T services, and never pressuring for the sale. That is some of the best customer service I’ve ever experienced and won my customer loyalty for a lifetime.

Everytime I go into the Santa Rosa marketplace location I always specifically ask for Francisco or Amanda. They are a true representation of how a business should function.Amanda and Francisco are always so courteous, down to earth, and have always resolved any issue or question I have had.

Joe G.....was truly awesome in tailoring this 70 yr old lady to this I phone. The person who sold me the phone last week, with no other customers in the store only showed me how to turn the phone on and adjust the volume...you will have to go to the Apple store to learn how to use your phone. Customer service was totally lacking with Tessa.

Joe was very helpful with my accessory needs! Great service.

Zach at the santa rosa store was amazing. I went in with an issue with my direct tv, unfortunately after at least 10 calls he was unable to help me, but he did everything he could do. I would highly recommend Zach and hope management sees this!!

Anthony was awesome. Knowledgeable, professional, patient. Thank you for a great buying experience! Bravo!!Isabel was also very helpful and friendly assisting the following day with the trade-in.Thank you both!

Francisco took great care of me. Very professional, easy going & great customer service. I’ve been with AT&T back when they were Cingular.

Max was extremely helpful. Attentive and great customer service. Helped me get a discount i didnt even know about.

Francisco helped us. Great customer service. He went above and beyond to help us get the best deals for our family plan. We love being members with att.

AT&T works very hard at making changes to plans difficult. Staff was great but restricted in what they can do to help. Overheard a call customer was told he couldnt help unless person was physically present but told customer he could use a 1-800 number to resolve his problem.

I was in the Santa Rosa store, Brendon and Jasmine had great customer service and was very pleased on the help I received. I believe they should be promoted. As I have not always have the best customer service. Please bring it to thier attention they did a great job keep me happy and taking good care of my problems in the store. Even though I have to call dynastic. I was very pleased with the help I received

Jose is AWESOME! Excellent customer service! Extremely patient, professional and friendlyThis was the best customer service I have received here!!

Edgar had the best customer service ever!! He was knowledgeable about the information I was looking for. I never felt pressured to purchase anything I didn’t want. He shared with me all the sales going on and found a way to get my moms Christmas present at half price. Took care of some Christmas shopping while my phone was getting taken care of. Can’t beat that. Thank Edgar!!

I had a great experience at at&t buying a new iPhone from Max. He was awesome and I look forward to being apart of the at&t team.Thank you,Scott

Received excellent customer service from Raphael Smith. He saved me a substantial amount on tv and cell phone service. He represents ATT well.

The rep who helped me with my needs was very good. Appeared to be knowledgeable and knew how to assist me.My only concern was the rest of the team that came off very unprofessional. At one point two co-workers started arguing about something that had to do with a customer and what they may be able to help with and it was in front of that said customer!! They continued to bicker a little more about what can and can’t be done. Also another team member started to help an older couple who was sent in for what sounded like something that couldn’t be done at the time of need and the rep started speaking business jargon and confused the couple. At one point the lady had to ask what the Acronym meant so they could understand what the rep. was sayingFrom what I gathered in my short visit, the one on one was very Pleasant but because it looked like I was occupying the only professional rep at the time of my visit, the rest of the clients were robbed of the experience I had. As a business profession, this is a reflection on management. Even if the manager was not there (and I asked) this tells me that either the team hasn’t been fully trained to be left alone or the manager needs to be assisted with training his/her staff on customer service and professionalism.I hope this was a one time situation but based on the outburst and actions, I’m assuming it hasn’t been.Thank you again to the rep who help me. She was very good!

Edgar helped me out and he was the absolute man! Super chill down to earth and professional, he answered every question I had and got me out with a brand new iPhone 12 max pro at a great deal! 10/10 would come back just to see Edgar

Amazing staff and very professional manager I enjoyed every second in the store and the wait was worth it they helped me understand my new phone and offered the best plan features and options that fit my needs I really felt like they were listening to everything I said and made me feel welcome while keeping the 6ft and other covid-19 regulations.

I Really Wanted To Forward A Thank You So Much As Far As Being 10/10, Best Of The Best, Well Trained, Quick, Friendly & A1 First-Class Quality Experience To Jose (Retail Sales Consultant) @ AT&T Store #1840 (2166 Santa Rosa Avenue, Suite A-7, Santa Rosa, Calif. 95407) In Regard To Getting A Technician From The Yard To My Place As Far As Professional Installation Of The Internet Service Four Days After X-Mas 2020.

Raphael went above and beyond he was very helpful I had special needs

I got buy 2 get one free which really helped and it was all an affordable price

Amanda and Rafael who exceptional and amazing. They helped and answered all my questions. They set up my iPad and helped to decide the best accessories for me new iPad. I will continue to go to this location for all my phone, iPad, and internet needs.

Everything was quick and easy! And give me a discount!

Max was amazing!! He was very friendly and professional. He made sure I had the best plan and was getting the best deal on the phone I bought. He did not try and push me to buy anything that I didn’t want or need. But did inform me of deals that are available to me. Overall it was a great experience. Super helpful!

I just want to say it’s been great getting help from Oscar. I went in with a question and got the help I needed. I really could see the high level of experience he has.

I went to the store and was helped by Oscar he was very understanding and knowledgeable, the customer service he provided was great.

We needed a new phone for my wife, and Max helped us not only get the best deal on a phone,but also was able to help us save money on our bill. Hands down at&t employees are always friendly, courteous, honest. Max has exemplifies all of these aspects.

Super friendly and informative! great customer service(:

Tess was so patient with my questions and was very knowledgeable and professional. Another reason why I stay with ATT!

Max was thorough, professional, and very helpful. Very satisfied.

Max was extremely knowledgeable and helpful! Highly recommend him.

Great customer service with personality to boot! Smooth and efficient process with phone upgrade!

Oscar was incredibly helpful.He was very friendly and easy to work with. If I need any more help with my phone I plan to go back to Oscar

Max was awesome!! I called ahead and told him the phone I wanted and he made sure it available. When I arrived there was no wait and he even noticed that he could save me some money on my bill while giving me more services. I’m definitely glad I came in the store instead of doing it online.

Oscar is the best and has helped me so many times quickly and efficiently always helping me upgrade my iphone/ipad/iwatch. Thanks Oscar -Julie

Max made our visit so pleasant. That was a first from our visits to ATT

Max is a great customer service representative and brings an amazing contribution to the AT&T team. He assisted me with knowledge and systems-set-up for my first phone and plan. He was courteous and light hearted with an answer to every question I had. If you stop in, ask for Max. Solid dude with everything you need.

I came in with my mom to get her an iPhone SE and we were helped by Luis G. He is very nice and was very patient with all the questions we had for him even though it was a much longer process considering the whole COVID-19. We will more than likely ask for him when we need to come back to the store. Very nice young man.

Great guy very easy to talk to. Helped a lot with choosing a new phone gave amazing suggestions on things to pick up. All in all great service

Worst Customer Service! They have no phones in stock and they can’t even help transfer data to a new phone. Why are they even open?

Max was THE MAN! I had a little hiccup (wrong info on my end) with the port from Verizon to AT&T. Max stuck with me through the activation and even helped troubleshoot and fix what Verizon, the Apple Store, and AT&T phone customer service could not. He is a serious asset to this company and single-handedly made me confident in switching carriers

Ask for Joseph Gomez what a wonderful guy. Helped me set my phone up(what a help!!!!)

Worst service at a mobile provider in my life! Really regret going here!! Paul, the service represented, did not give any details about new lines being started, lied about the cost of a new apple watch, scheduled the wrong installation time for setting up internet despite me correcting him multiple times, and added charges to are account that we specifically said not to! I cant understand how customer service can be so bad and how staff can be so incompetent. Avoid this location at all costs. It took hours to sort things out on the phone with AT&T after going here.

Lost phone. Anthony made our experience very easy. Excellent customer service at this location. Friendly, quick. Very helpful. Anthony is AWESOME! Thank you.

Max was the best! I got a great deal, felt like my concerns were not only addressed but were treated with compassion and understanding. Go see Max, he’s the best!

Max and his Manager were stellar help today for my mom’s complicated situation. Having to undo and unravel separate DirectTV and AT&T accounts and change the accounts where the account owner recently deceased was a challenge that they took on professionally and with a positive and sympathetic attitude. The system/process is so crazy convoluted but Max was able to get through the red tape to get my mom a better plan for a better price ending up with a sweet AT&T TV setup. Plus! We had an issue with setting up the AT&T TV once we got home, so called Max directly and he helped us immediately. Thanks so much for all of the attention and problem-solving. Ps. The AT&T TV is awesome. Best success!

Tessa was amazing. Helped me out with all my needs and was so informative. I left knowing I was taken care of and if I ever needed anything else I had someone I trust to help me out anytime I need

Jeff at Santa Rosa Marketplace was so awesome. I had a very long and involved problem with Apple and ATT with a purchase from Apple and connectivity. Jeff worked with me over a period of several days. He guided me through every step. Never became inpatient with me, reassured me that we could get things straightened out. He was really great and is an asset to your company.

Anthony was very amazing and super helpful. Helped us through a lot of different things in the one sitting, and he did it with smile and it was very nice.

Sales person was very helpful

Max was fantastic! He helped me get the best deals and made updating my old sad phone to a new fabulous one so smooth and easy!!

Juan Gallegos, Santa Rosa location, was enormously helpful getting me moved from Samsung s7 to s10. doubt i could have successfully completed this without him. easy to work with, personable, knowledgeable - very good guy.

Francisco was awesome so patient and answered all my questions with no problem. Awesome guy. Will be going back to him for everything. Thank you.

Great service from Zach!

I drove from Ukiah to purchase and update my phone.was very impressed with the customer service and the friendliness of the staff. extremely satisfied and will let everyone know. Thanks guys!!

Ivan was really nice and perfectly honest with me.

Great service

Tessa was very helpful and introduced us the at&t tv that we’re looking into getting. Thank you.

Great experience! Ask for Max! He’s the best! (Cool shoes too) haha!

I just want to say thank you to the guys at AT&t you guys have always done a bang-up job and help me get back on my way from losing my phone and having my service turned off and having it turned back on I just wanted to say thank you AT&t for hiring the right people for the right job congratulations you guys are learned a a clap and a well-spoken thank you and I would recommend AT&t to anybody any of one of my friends thank you AT&t once again from a very well satisfied customer

Jose Hernandez..attended us and met are needs...thank u much AT&T

Perfect .Got all I wanted within 2hrs .Time was not a issue with me achieving all I needed was what matters the most.

Joe @ S159 has gone above and beyond for me. Golden buzzer

Joe was great. 5 stars. Phone service sucks

Max was very helpful and pleasant to talk to! Every time I come to this location the employees do a great job.

Great location! Id recommend any day! Be sure to ask a Representative about the Google Pixel 5 and 4a5G yes 5G! Most secure android on the android market with the Titan M security chip!

Anthony was a great helper today! Super nice and friendly! Got me my new phone and couldn’t be more excited!

Joe was a breath of fresh air....my daughter was opening her first cell phone account and bought herself a brand new iPhone 11 max pro! He truly made her experience a very positive one! Thank you Joe!!

My experience was awesome. Store was clean efficient. Thank you soooo much!!

Had a very wonderful experience had a very wonderful energetic helpful person help me definitely five star experience

Went great, less than an hour to add a new phone to my plan. Plus screen protector and case fully installed!!!

Paul from AT&T is great 👍 outstanding customer service took care of my problem tech support.

Tessa was amazing! She was helpful and gave great service ... Thank You💕

Nicolas literally made my day, his help was superb and he went above and beyond to make sure I was satisfied. He is most definitely an excellent employee and he needs a raise!!!!

Isabel!! Lovely, gracious, patient, knowledgeable. ETC ETC!!!A visit we had dreaded turned into a pleasant and memorable experience. Thank you, future astronaut!!

Visited the AT&T store to seek resolution of a small issue with my Apple I phone at about 1:30 pm. I was greeted and added to the wait list as # 5. After a bit I noticed that the the others on the list were waiting also. The only AT&T employee present was the greeter. An hour went by. Several of my fellow customers left. Some of them indicating their displeasure with at least an hour wasted with no staff visible. I queried one staffer who emerged from the private, employees only area. I was met with a very rude, over the top response that left me speechless. All I could say was “I’m not your adversary, I’m your customer,” as I exited the store. I can’t think of a better Advertisement for Verizon than this experience. Mr. AT&T President, you have a problem.

Great experience with Anthony! He was so helpful and knows everything. Really happy to recommend.

Raphael was really helpful and made the experience getting a new phone really easy! I will definitely recommend this store to my friends.

Our Experience with a AT&T, was awesome, great and fun. We had a great guy named Anthony. He worked very to meet our needs. Which worked out very well. Anthony works in Santa Rosa California on Santa Rosa Ave. I have been been with AT&T FOR A VERY LONG TIME. And the rest of the folks were very helpful also. The Manager answered questions we asked also that we felt important to us. Other than that Anthony was very informative. And had a great attitude and very honest. So! Thank you once again AT&T Sincerely Carolyn and Audrey.

Today I got help at the ATT market place, Santa Rosa, CA.Your associate Paul was able to solve my problem within 10 minutes which was amazing as I spent about 2 hours this morning with different help options without result.Thank you AT&T!!

This is a joke. I paid for the plan that has hbo max included and still 2 weeks later I cant use it. Just stopped into the store to get help with it. The guy Changed my username and password and it wont work. Says my password is wrong. Type my old one in and every time I try to sign in to hbo max through my provider (at&t) an error message pops up every single time. So turns out I actually dont get hbo max for 90$ a month. Shady af. Go somewhere else

I give it 3 stars only because the corporate tech center didnt have its act together. Took 4 hrs to set up service call for dsl service. The store sales rep was excellent and was frustrated by the lack of effective service at the tech center. I give him five stars!

Outstanding customer service from Joe today. Thanks ATT! 👍🏻💖😊

Came in knowing what I needed since a fam member works for the company. So unorganized don’t take your name when you get there, send you outside and don’t even know who’s turn it is. When I finally got helped again I knew what I needed and still had to be there too long while they were trying to figure out the problem. At the end his response “IDK what went wrong” and did what I asked in the beginning...

Knowledgeable staff and awesome service!!

Ive gone in there 3 times now. Including today and I have to say this is by far the best AT&T store in Sonoma county. Always helpful. Greet you at the door. Walk you to the door after they help you. They even let your kids play games on their table Kindles. Good job guys.

Jasmine is awesome she helped a lot!!!Thorough and professional

Max was amazing!

Nick went out of his way to help us with a frustrating experience. He followed it all the way through until it was resolved. Excellent customer service.

Very good service