Coddingtown Verizon Store10/10!Naomi and Ashley were both so helpful and knowledgeable! They made my experience seem less as I transferred information from one phone to another and closed a meaningful phone account. I appreciate their intuitive response and patience!Thank you!From The Happy Nana!

Jay, the manager, was very knowledgeable and polite and took his time with me and explained everything to me. He was an excellent salesman, very friendly and charismatic. I had a good if expensive experience!

Kellee was an amazing staff member that made my upgrade easy and very pleasant. Very helpful and explained all the details in a way that I could understand. Will be coming back to this store instead of the cold robot like service we get at the Verizon Wireless Store off 4th St.

Best phone store experience Ive ever had as soon as I walked through the door. Ricardo called immediately called me up and starting helping me with a long overdue phone upgrade. He was very friendly, pleasant, and extremely knowledgeable and helpful. I felt like I was in good capable hands, he really made the whole thing so easy and pleasant. Thanks to him I got everything I needed and at a great price. I can only hope that when it comes time for my next upgrade, that he is still working there. I would make an appointment just to be sure to get helped by him, it was such a surprise to me that the process could be so simple and easy for me and Im sure it was because of him. Ill definitely be returning to this location for any future Verizon needs.

I took my new phone in to get a screen protector, car charger and data cable and these guys hooked me up. I encourage you to go here if you want attentive personal service and top quality merchandise (I didnt want some cheap cable that cant handle high speed charging like I got from A.....)Mind you, theyre sales people so theyre going to suggest everything under the sun but they are not pushy at all. Ill use them again.

SO, I started out my experience with a worker called Lee. Sweet girl. She was so helpful with my desire to change carriers from sprint to Verizon. Things got bumpy because sprint wanted to be a bunch of pests. Then today (2/4/2021) I went in and unfortunately Lee was not there. But I sat with Ricky and he was kind and thoughtful of my time since I had work at 4. Would recommend going to this Verizon.

The worst customer service over the phone! Not just the store. Phone didnt work before leaving store, didnt work after either. They stuck me with the contract anyways. I could not get into account without resetting password every time. Could not collect rewards nor redeem the ones I had collected. Also couldnt check voice-mail due to password not working, even after being reset by store employee.I gave up trying with this company. So big they dont care about customer services over phone.I tryed to pay my bill twice in past month which took over 2 hours. Had to call again because payment didnt go through, almost an hour.NIGHTMARE TO DEAL WITH!

Jay, Lee, Ashley, Ricky all have hooked me up tremendously with their knowledge and friendly service!

Ashley was beyond helpful. Super friendly and answered EVERY question we had (there was a lot) I was very please to work with her and I’m happy she was there! 100/10 will be going back to her when we need to !!! Highly recommend the Verizon in the coding town mall now because of her💛 (she deserves a raise and more)

After waiting 30 minutes to get help upgrading phones they were still unable to help or assist in getting logged into my Verizon app all they could say was call Custer service not sure why they even have stores if they cant achieve anything IN STORE. Out of the 8 questions I came prepared with the employees could only answer one and that was who else I should go with provider wise thanks Coddington town verizon !!

Wouldnt help me because they claimed I wasnt on the account. There were three guys working in an empty store. They were chatting amongst themselves and seemed unmotivated to assist customers. I left and called customer support and the guy told me why my phone wasnt working, helped me pick out a new phone, and overall gave amazing customer service. Call customer support before you waste your time by going in.

My girlfriend and I had the most amazing experience starting our own plan for the first time together after switching from AT&T off our parents plans. Ashley was incredibly courteous and knowledgeable as was her co-workers who helped us save more money by getting more. I actually got a better phone for less money because of their initiative and knowledge of their business. Thank you Ashley and your team at Verizon.

I had a great experience with Kellee. She was extremely helpful and courteous. She was able to solve any issues I had in transferring my info from my broken phone to my new one. She also informed me on promotional offers and saved me money on a new package. 5 🌟

I came to the store with a non-working phone. Brian approached me first and when we ran into problems, he was patient and dedicated to solving it. In my time there, everyone trying to help was pleasant, professional and never gave up. Ashley helped me when I returned to the store later and gave me tips on using my new phone. On a scale of 1 to 10,I give them an 11.

Brian was super helpful and fast considering how busy they were today. During our wait the whole team continued to check in and update us on wait times. Everyone was very nice and very professional!

Ashley was patient and a pleasure to work with. She navigated through the issues in my account with ease and made sure everything was resolved before I left the store. Ive always had great experiences in this location and Ashley exceeded even those high expectations. Ill always go to this location for all of my Verizon needs!

The help was great just wish they had more people available at all times because I was stuck waiting in line but other than that the customer service was great the guy we had was very friendly and funny

Ricardo was very helpful and I had a very good experience at this store. You do have to pay a little more but you get great customer service. You get what you pay for.

My phone was wet and no offer to use the machine to spin it out was made....I was told about it after my purchase. Charged 50.00 for customer service and addition set up fee.

James was wonderful, very helpful and knowledgeable. He made my experience getting my new phone and ipad very pleasant and was more than happy to answer my many questions

Very helpful staff. The only Verizon for 60 miles from Fort Bragg that would help me after having my phone stolen. I’m not in my home stay and that got me a new phone within an hour just in time to make it to my flight back to KY.

It was quick and easy, staff was ready to help and helped us get what we needed in less than 30 minutes.

I want to share Verizon at Coddingtown is fantastic.I was having a hard day with my Iphone.I was helped by a lady Kellee! She was the so helpful and was so knowledgeable it was amazing, and Im so Thankful i didnt go Apple Store.Honestly if I had to Score she is a 10 Star! I appreciate all her help so much,Jane

They have the best cell phone service available, with no doubt ...believe me, I tried them all, out here on the river . And Verizon is the only one that works

Brian was helpful and went over different options for us to get a great deal. He handled the transaction with great patience and professionalism. We appreciate you. Thank you!

Rickky was awesome. He was very knowledgeable and easy to work with.

He helped me out with setting up phone and getting me a case great customer service

Very nice service, I wasn’t pushed to buy anything that wasn’t an actually very good deal 👍 James spent a good 30 minuets figuring out my account for me and was super awesome

Great, knowledgeable staff. Fun to talk tech & etc. with. My preferred Verizon Store.

All of the staff there are super friendly and supportive— they did a really good job talking me through all the plan options to figure out which one was the best for me

The gentlemen that helped me was very helpful even when my situation wasn’t the easiest, he gave me simple and understandable solutions and helped me get a new iPhone 12

I had great customer service!

Brian was very patient and helpful while I was taking care of my account. I had to run out the store and come back and he was happy to continue helping me out.

Brian is the man! Good customer service, fasholy better than tmobile.

Kelly or Lee or Kelle was amazing. So nice. She deserves a raise.

Such an easy process, typing from the new phone I got there. Trade in for phone was super easy, staff is AMAZING.

The customer service is excellent! Good positive people make the experience great!

Been sitting here for a long time no one comes and asked if I need help or not bad service

Third party company with there own agenda to price gauge you. Read the fine print

Knowledgeable staff who were quick to get my phone set up and help transfer all my data from my last phone.

Very professional. He sent alot of time teaching an old dog new tricks!

Brian C is Awesome he is sooooo understanding and Patient!!! Brian should be the Manager of the store in Coddington!!! Brian is very thorough when explaining how to use your new phone and very thorough on the charges and explaining. I will highly recommend Brian!!

Was super helpful, no doubt he had all my interest in mind as well. Drove over an hour to get here and would do it again in a heartbeat!

Great friendly people, they helped me with switching over.

Excellent service! Nice young man! Easy to understand and follow! Is a credit to the store!

Jay helped me out so much and hooked me up with some great deals. Very friendly and professional.

I was delighted with my help. I am in a fixed budget and am cautious. But the advantages of getting new phone and tablet became apparent. So I made the purchase. I lived all the kind help I got. All my concerns were taken care of. And was met with good humor. Was a very good experience!

Great customer service, highly recommend going to this verizon!!

They have you on hold when there not doing anything. They waste your timeTerrible customer service!

The manager Jay really helped my family and I switch over from our old phone carrier to Verizon and made everything so easy and simple for us. You can tell he is really good at his job and makes families walk away happy from Verizon. He leads his team very well too, very professional and kind. We love our new phones and plan. Thanks Jay your the best!

Got help with a stressful situation and the visit into the store was made pleasant by the gentleman helping me. Made buying a new phone easy

Ashley did amazing working under pressure she was on her own !! Thank you so much

Nice staff, clean store and the service was quick and excellent and professional!

I was very impressed with his knowledge of the headsets that I was asking him about which were wireless and Bluetooth. He explained the difference between 2 products and stated they were both excellent choices, what I liked the most was there was no pressure to buy the most expensive product in the store which I found very impressive. He was very polite and was more than willing to help me. His honesty will bring my wife and I back again and again. Our sales representative was ANDREW B

I had a most excellent time at my local Santa Rosa Coddingtown Mall Verizon Store. My customer service person took his time explaining the best deal for me, and made sure I left knowing how to use my new phone and IPad. He noticed that I was a 15 year loyalty member, and let me know a couple of ways that I could be rewarded for my Loyalty. He helped me choose the best phone for my needs and gave me a great choice in colors. I feel I truly got a great deal, and I’m so glad he was there to help me.

Excellent and very personable. We got exactly what we wanted.

Ricky has assisted us several times in the past. Each time he has been very knowledgeable about the products he was selling as well as making it fun.

Had a difficult situation that I appreciate Victra taking the time to resolve.

Excellent service, professional and over the top.

They did a great job pointing me in the right direction for what type of phone I wanted/needed. I didnt feel like I was being hassled and was given the space and time needed to come to my own decision. The associate answered my questions and concerns easily and when needed help had the manager come over and help the both of us kindly and efficiently. Probably one of the best ran Verizons Ive been to!

I always leave this store 100% satisfied that I was well taken care of. As soon as I walked in, I was being helped. Any questions I asked, were answered. Thank you for great service.

James did an excellent job of explaining the new plan and the phone updates as it was a year since my last one. ...Great Customer service!😊

This is a beautiful store love shopping there

Ready to help you..very pleasant ☺

I went into the store today (it was the second Verizon store I had already visited) I was having issues with my new phone and Ricardo was so helpful and patient with me! Great service and walked out with everything working just how I needed it to!

Cell staff at this location are absolutely amazing. Zak was by far the most attentive Sales person Ive ever dealt with in your company . 2 thumbs up

This place wasnt very helpful. All they could do was direct us to the corporate store. Most likely a Verizon company restriction. Still very frustrating.If one wants a small variety of merchandise to choose from, this is your place. The displayed had several samples of the same phone. One would think there would be more options to choose from.There were only a few people working in the store. None of them seemed motivated to assist customers. We were welcomed into the store but no offer to explain the differences between phones was offered.

Good customer service. One of the two associates spoke Spanish.

He was very helpful and patient with me and I appreciate his help and everything he did for me today I would definitely have him help me again

He was very helpful and very pleasant!

I came into the store to add two line for my employee. They where friendly and hooked me up with great deals on two iPhone X and a iPad. I talked to them about getting my account switched to a business account he said I Qualified and he could set it up. So he asked me to put my card in the machine to ring up purchases. As soon as I took card out of machine he told me I would have to go to corporate store to set up account. So the next day after springs hours in this store I have to go to another store for them to tell me I have to go back and return the items because they can’t switch those devices. So drive another hour to get equipment back from employee go back to this store wait another two hours to return then go back and start all over again. I know what store I will use from now on. The one that tells the truth and doesn’t waste my time with my business.

The customer service at this store was the best I have ever had in a Verizon store. I have been a Verizon customer for 8 years. The manager Jon helped me lower my bill and still have the same service. transferred my contacts and did everything needed in the set up of my new phone. I found this a way better experience than getting my phone in the mail. I will go there every time I need something related to my Verizon phone. And he gave me his cards and said to call anytime with any questions. I give this store a 10!

Had a great experience James was very knowledgable and gave me all the options available for what I was looking for also I felt he was very patient which is a plus now a days because anywhere you go everyone seems to act like youre bothering them but not him.

Sales associate was very knowledgeable about the products and promotions including promotion rules or qualifications and i felt confident allowing him to tell me which phone i was buying that fit my budget

Helpful customer care if you get Zachary as your provider.

I have been into multiple victra stores and all have been great. Just purchased a simple cable yet Jay took the time to insure the connection was properly set up in my car, just great service, once again but always very appreciated.

These guys are extremely helpful and have done so much to help me! They sold me the past 3 phones Ive owned. I highly recommend them.

Had exactly what I wanted. Answered my questions regarding paying my phone off. All went well.

Mostly helpful, but like any cell phone store, watch out for the deals. Chances are you can get it online, a whole lot cheaper, if you can wait a few days.

Nothing but helpful. Such great customer service and sales people. Very down-to-earth store.

My wife and I have been Verizon customers for many years. Today I went into the Coddintown Mall store to get a new phone connected to my account. I was told by another store that was privately owned that they would have to charge me $15 for this service, but that the Verizon stores did it at no charge. So I asked Jacob there about doing the connection and he said the charge would be $15. OK, so I asked him about the free service for account holders and he just repeated itll cost me $15. So rather than try another store I told him to go ahead. When he was done I asked him to transfer the data to my new phone and he said there was a $50 charge for that. I asked him how come something that would take 5 minutes of his time and used to be a customer service at any other Verizon store Ive ever been to, and again, We charge $50. After I asked him, he did mention the Samsung Smart Switch app that would do the transfer for me, so I downloaded and did it myself. Took me about 5 minutes to set it up and the phones did their thing in another 5. Ill certainly never go into that store again. Verizon should instruct their agents to be a bit nicer to their customers.

Will NEVER go back to this store. The worst customer service I have ever gotten. The guy behind the counter not only passed me up and helped the girl who came in 5 minutes after me, but then he wouldnt give me the time of day to answer all my questions and explain. He would give me a quick half answer and shut me down. And the little information he did give me was incorrect. I called the Verizon customer service and got the help that i needed.I would not recommend going to this store ever!

All great people, helped me get what I needed and helped me save a ton of money!

These guys are professional and helpful. I do all my business with Verizon through this retailer. Some customers are so rude to the employees here but they always handle the situation really well and Ive always left with a smile.

Good service but tooMany distractions. More staff needed as a busy store.

This busy Verizon that has better services to customers while still at the same time being very busy. Where as other Verizons like the location on 4th street Santa Rosa doesnt.

Andrew Was professional and his team was acknowledgeable and helpful

The staff here rocks, they helped get me in and out in a quick and efficient manner while still going above and beyond on my cell phone needs! They made a life long customer for sure:)

Very helpful on information on new phones, and on getting the old ones working

Good friendly service.

I went to the store in Petaluma to inquire about a business line. I had brought my own paid in full iphones. Gentlemen there didn’t explain much to me except that my phones wouldn’t work w them so I Ended up being tricked into buying the same 3 phones less gigs for a bill of $679.00 a month. This wasn’t even unlimited. I went home to receive the bill and almost had a heart attack. I went the store the next morning as I had though how did I go from paying $117 a month for 4 unlimited business lines to$679.00 a month for 3 and less gigs and the phones I had were 256/128 and 64 to begin with. They gave me a down grade of 2 phones w 32 and 1 was 128. So I went back to the store to request my old phones back and they told me, once they’re traded in we can’t get back and that I was stuck w the bill. How is that possible I had these phone they gave me from 8 pm to 10 am the next morning. Yet there’s was no way to do anything. I had spoken w customer service that 1st night and they had told me there was a way to get my phones back and return all the stuff they tricked me into, but when I did they just literally spit on my face. Here I am stuck w horrible service stuck w a bill I didn’t need and I can say this place has the most horrible service and disrespect tords women if I ever saw one.

These guys are awesome! Upfront and super helpful without any of that corporate pushy BS...Thank you Juan!

Beyond disappointing

Very helpful the rep did not press me to buy something I have things to decide and walked away not buying anything but he was still very pleasant to me

Ordered a phone through Verizon and picked it up here, they werent very helpful.

You wont find a more wretched hive of scum and villainy

The staff was awesome!

Been a customer with verizon for over 10 years. Came in with my little girl and felt very rushed. After the last two times i walked out unhappy with the lack of help and switched to T mobile where they had friendly service.

Always super helpful!!

Very helpful and friendly