The lady that did the laser procedure was awesome. She explained things thoroughly and was very respectful. The ladies at the front desk on the other hand aren’t all that great. No smiles, no personality. Just blah. So that sucked. But other than that. Great experience.

Wow and double wow! I cannot rave enough about this business. Ive been to the San Francisco, Los Angeles, and Manhattan NY locations and they are all superb. The facilities are super-clean and the technicians professional and kind, always easy to modify appointments (before the 24 hour mark) and the office space is always elegantly styled and with a candle burning to boot! When I visit, I feel like Im a glamorous fictional fashion model in for a touch up before jetting off to Milan or Paris for my next big campaign. Lol The removal procedure itself is as effective as advertised (Im hoping that technology will eventually advance to be able to get those lighter hairs.), and shockingly painless! mild discomfort is how I would describe the initial de-fuzzings, and when the touch-up stage is reached - its absolutely nothing. Twelve stars and a big hug!

SEV came highly recommended from a friend and coworker so I thought I would give it a try. Since the Walnut Creek location was closed, I went to SF for my first appointment. I was pleasantly surprised. From the time I went on the website to see pricing and booking to the time and left my appointment I had a fantastic experience. Website is organized, user friendly, and has all the information you need and you can book your own appointment. The location was very clean and well controlled to limit people going in and out and I felt very comfortable and safe. Staff was knowledgeable and super friendly and answered all my questions and made it quick and painless. Definitely will be going back soon!

I purchased a Groupon for underarm and Brazilian. Alyssa did my laser hair removal. She’s great and made sure all the settings were to my liking and made sure I was comfortable the entire time! I definitely see a difference in my hair growth.

This place has amazing service! they are super professionals from the desk to each session and are always open to answrr any question you have. will totally recommend this forever! thank you soo much.

Had an amazing experience with Sev as always. Thank you ladies 💜

Sev laser is always so efficient, friendly, and fairly priced. I LOVE their online booking system. Wish more businesses operated this way!

Went for my very first session and it was so quick I was amazed! Their very well prepared for and knowledgeable of laser treatments for dark skin, and I had such a pleasant experience that I’ve booked my next few appointments for multiple body parts. Highly recommend!

Amazing experience! Very clean. I’ve had 3 different techs who were all fantastic. Highly recommend!

The person that did my treatment was very kind and she answered all my concerning questions. Very good job. However, the employees at the front desk were not pleasant at all. I felt like I wasn’t welcome there.

I would highly recommend SEV. I had previously done laser hair removal from a place in New York and thought it to be very painful. SEV was a completely different experience. The fan/cold air blowing on you takes away any pain of heat.

I’ve had several treatments done at this location and have been going for nearly a year now. The appointments are very quick about 10 minutes max which is convenient if you’re someone who likes to be in and out. The nurses are different every time you go and some are more thorough and informative than others which is a con. The receptionists at front desk can be very dull and uninterested in serving you when you are checking in and out which is very disappointing considering they are a huge representation of the salon.The most important thing is the actual results which I’ve been pleased with thus far which is why I keep going. My hair growth has reduced dramatically and I can’t wait to see the end result. I’m only giving 3 stars because of the lack of customer service. I love the results but the experience has room for improvement. If the Walnut Creek location was much closer to me, I would have definitely tried that one out to see if they’re more professional.

Very professional and fast. They had some good tips as well!

If you’re thinking of doing it, absolutely do it. The ladies who work here are knowledgeable and the facility is so cute and clean.

Some of the nurses are thorough, but some of them aren’t. I wish they were consistent. The last one I had didnt cover the entire area.Front desk needs a lot of training especially in the SF location. I feel I would have been treated better if I was dealing with robots.

Got my first laser treatment so far good cant wait to see some results . Staff is nice and friendly and explain the process at the beginning and the service was fast and easy with no pain.

The best salon in the Bay Area. They take COVID protocol very seriously, I feel safe take my treatment here. The front desk is friendly, check-in and check-out are effortless. Nurses there are professional and knowledgeable, the treatments are always thorough.

Hate the drive out to SF, since I live in Oakland, but those results HONEY>>> From session 1, Ive gotten awesome results because at Laser Away, on darker skin, they keep the dial down until the last 3... Now at SEV, they start it higher so you can get results. Ive referred about 30 people since 2019..8 sessions with laser away, and now I did 6 sessions with SEV, and my cooter has about 10% hair.. To shave it takes about 5 minutes, and when I do, I dont get any razor bumps, so OMG its worth it yall

COVID safe. They are taking it very seriously and maintaining a safe environment for all. However, the reason for my rating is that the hospitality from the ladies up front was almost rude. No eye contact and very short with the guests. It was quite awkward interacting with them for they seemed bothered. I couldn’t wait to get out. My technician on the other hand was great!

Clean environment, fast service!

I have been a customer with them since the beginning of my transition and would recommend their customer service to any transfemme folks interested! (Also the laser works too!)

Ive been going for about a year and I love the results! Everyone who works at this establishment is helpful and informative.

I’m really happy to have this service available and that nurses are carefully prepared to treat you respectfully. During these uncertain times we still need kindness. I high recommend this place. 🙏

The front desk staff that checked me in - super rude. The staff who performed the treatment and who checked me out - AMAZING. Thank you!

This shop is clean and efficient and the staff is super as well. Staff is knowledgeable and accommodating and patient! They are taking all the necessary COVID precautions to make sure it is safe for staff and patients. Glad they are back open!

I feel this place is a factory now. they book so many people and people in and out the rooms within 3-5 mins and not sure if the nurse clean the safety glass after ea person. This was my 3 time here. Last time my arm pits have hair lift after the procedure and this time the upper lip corners... Sloppy job! Will not go back again!

Super quick, easy, and painless experience. They are COVID compliant and I felt safe throughout the entire appointment.

Great experience. The office was very clean. They took care of me right away. The nurse was nice.

I started my Laser Hair removal journey last year. They have always been professional, clean, and courteous!! With everything going on now they have stepped up and made adjustments to make sure everyone is safe!

Just did my first session and I absolutely love it! Thinking about getting hair removal on other places

The people were great and so was the atmosphere! Looking forward to my next appointment. I would definitely recommend this place.

The place was clean, the nurse was very nice, the paperwork was pretty redundant, the video chat prior was very cold and impersonal, the appt was quick and thorough, the customer service was lacking.

Had a great experience with good results!

I went to SEV for my first ever laser hair removal session (brazilian) and I was super nervous but the staff was very nice and explained how everything was going to work. It really wasnt that painful, very manageable and so quick! Less than 5 minutes for the full treatment. They were very safe and clean in regards to COVID. I would highly recommend them!

Professional & friendly staff, clean environment, quick and effective service- highly recommend- you wont regret it! Also the laser does not hurt very much!

Great customer service. Clean and very professional!

They are professional, courteous, and fast! You can’t beat it!

Nice people but the laser removal did not work on me at all after 5 sessions.

Very nice looking place. Customer service awesome. Price : affordable. There is no reason no to leave 5 stars. Thank you very much

Well I don’t know where to start so I have been going to San Francisco location from 1 1/2 year and I have got total 9 treatments for full body laser hair removal treatment but I haven’t seen any good result now my hairs are 10 times more thicker and darker after getting the laser from them so I would not recommend this place and not only that I was scheduled to have an appointment in April for another Full body laser hair removal after talking with the nurse she told me some people takes longer to shows the results you might need a couple more treatments. Since my appointment was in April they had to cancel my appointment due to quarantine and they kept a deposit $100 And now they’re making all the excuse not to give me my hundred dollar back ...I highly would not recommend this place...., plzzz guys save your money do not go to this place Don’t get ripped off.!!!! I spend my thousands dollars for nothing.!!

Sarah T is amazing, pleasant and very thorough. The other two nurses that did my laser treatment before rushed through and had spotty work. I will request Sarah every time.

Lina is the best! Love the entire Walnut Creek team. They always make me feel welcome.

My initial experience when I first arrived was good. I was checked in and called back rather fast. I spoke with the nurse briefly about how my first visit didn’t go as expected. Things were pretty good as she was explaining to me the process, which I already knew. I usually get my laser hair treatments from serenity Med Spa in SF so I’m no stranger to treatments. As she put the probe to my skin as I felt a very strong zap!! Now I know it’s normal to feel something but not like what I felt! She turned the machine down and said sorry and asked if I was ok. I told her yes, she put some cream on it and proceeded with my treatment. After she was done she gave me a little bit of the cream she put on the burn in a tin jar for me. She said make sure I put it on the spot so it doesn’t leave a scar. This was yesterday 9/2/2020 today I have a huge black mark right in the side of my face!! Not only is there a scar! My skin is peeling down to my flesh!! I will not be returning. Serenity Med Spa is not cheap by any means but well worth it! I have never had a bad experience with Serenity at all. All in all. If you want quality service don’t go here!

I visited SEV SF for my first treatment with them and overall had a good experience - especially with my nurse who performed my treatment. My only reservations with the experience is that upon arrival, the check in process was very blunt, hurried, and somewhat unpleasant. I was hastily handed my pre-op creams, pointed bluntly outside or to the restroom by the receptionist. I understand COVID calls for certain procedures and steps, but it would have been nice if there was some communication around it instead of the way it was relayed. Kind of a weird vibe especially for my first time there. Lina, however, was super sweet and amazing at what she does!

Everything is properly set up for the safety precautions for COVID19, SEV installed an automatic thermometer to take the temperature of each customer before getting inside the facility. The nurses are always very happy and wear PPE properly.

Great place. Clean, and bright. My practitioner Sara was awesome. Only issue for me was the very strong air fresheners...but I am sensitive to chemical smells. Would love it if they used essential oils.

Paulina was wonderful (communicative and explaining everything along the way) and made the appointment a breeze. I would come back for a session with her anytime. The assistant at the front desk was also really genuine, patient and sweet. Great experience!

Best prices for Laser hair removal in the Bay Area, I had purchased a Groupon for them and then for my surprise the regular rates are similar to the offer I got. I have been to other places with Groupon and immediately tried selling me more sessions for a much much much higher price, lets just say after that experienced I only expected to afford this kind of sessions using multiple Groupon deals but with SEV Laser I dont have to jump around looking for the next deal I can do everything I want in this one location for a very affordable price. My experienced was good I only rate 4/5 stars because trying to communicate with them is extremely complicated even when you get on call back list may take hours to get call back.

Super easy to find. Very clean and staff ever really nice.

This location provides an exceptionally clean and sanitized establishment, welcoming, polite, professional and very knowledgable staff; great and tailored appointments suitable for everyones needs; also, parking is plentiful throughout the neighborhood.

The facility is nice and clean friendly staff I have my first laser hair removal done no pain at all I purchased 6 sessions on Groupon awesome deal, 6 cessation’s after I have great results it worth the money

Great Covid hygienic practices; clean location and very friendly staff. Krystal, the nurse, was absolutely fabulous! She made me feel comfortable, explained the procedures before starting, ensured I felt comfortable during, and made sure to give me all the aftercare reminders once my appointment was done. I would love to request her for each of my appointments.

My favorite Med Spa. Amazing experience, very informative stuff and reasonable prices! Im so happy I found such a great place🤗💖💖💖💖💖

I love SEV. They do a good job!

I’ve had 5 sessions with SEV so far, and it’s been a great experience. All the women who work there are nice (from my experience) and made me feel comfortable. Also the results for laser hair removal have been good so far! I have one more session to go. But definitely would recommend.

Lina does such a flawless job. She is very personable, knowledgeable, and kind. She never fails to make my experience delightful and I always leave feeling my greatest. Lina does a great job making you feel comfortable and she is an incredibly talented aesthetic nurse. Thank you Lina :)

Quick, painless, easy! The staff at Sev SF kept everything clean and organized. I highly recommend!

Some of the girls are thorough some of them aren’t I wish they were consistent

Clean space, secure socially distanced everything, staff was nice :D

Great experience. Super professional, very safe, and quick! Taking a lot of responsible precautions with COVID also.

I felt very safe with their new COVID-19 safety protocols. Clearly states on door they are limiting waiting room to 3 people. Places on floor indicate how to stay 6 feet apart. There is a large plexiglass window separating you from the person behind the desk. Hand sanitizer bottles everywhere. After you check in, they have you wash your hands. Masks are required the whole time by everyone.Thank you for making your customers feel safe in returning 🙏

Had the best experiences getting treatments done here. Wish they had a Sacramento location! The prices and staff are super friendly and efficient. I will continue to come here for future treatments

I’ve just started at SEV after going to LaserAway for a couple of treatments and I’m not really impressed.I’m truly concerned that SEV treats it’s Groupon costumers differently or in general just doesn’t try to help maximize laser results because at LaserAway, the tech zapped about 15 times on my upper lip whereas the tech at SEV zapped 4 times.....and just 4 times in each sideburn area. It honestly seemed like a waste of an appointment and I’m really happy that I used a Groupon and didn’t throw down a $700-800 for what I’m doing.Again I just had one treatment at SEV so I will keep you posted with any changes.

Great service for the best price!

Amazing service done by Abigail!

Super friendly staff makes you feel comfortable. Quick, safe, and easy check in. Great service.

I called hundreds times in today! Nobody picked up the phone! I sent an email- no reply

They are very professional and to the point. During COVID, they change their protocol. When they are ready for you they will text and in and out of their office is basically in the less than 15 minutes.

Super super super fast service. Youll be in and out in like 10 minuets. So far I have only done two treatments of Brazilian and underarm. I have definitely seen results after just one treatment, and I have lets say...a lot to work with if ya know what I mean. ;o

The worst place i have ever been. First i had to be asked the same long list of question 3 times in a row. They should coordinate a bit more with each other and save our time. The doctor turns to be so unprofessional and rude trying to hurry up because my appointment was a squeezed one between two others. But this is not the worst. The thing is their laser machine is so bad and non effective. I didn’t see any effect after my treatment. At the end i just lost my money for nothing.

Clean facility and practices, in-and-out service about 5 mins., and a painless experience. Love SEV Laser services! ❤

Walking in, the space is super clean already. After I checked in I waited less than 2 minutes before going into the room. The nurse/esthetician was friendly, professional, informative, and transparent/clear about everything she was doing along the process. My appointment ended super quickly and she made the whole process easy and comfortable. Recommended!

It was a little bit of a hassle scheduling, but I had an amazing experience once I was there! As it was my first time doing laser, I went into it really nervous but was quickly put at ease. Not as painful as I expected, and so quick! Looking forward to seeing results.

I went in for my first appointment (to get a Brazilian) and the lady made me feel very comfortable because we all know that can be a little awkward. However, I was kind of second guessing of whether or not she got all the areas given. Only one thing I’d complain about: when she went in to do my underarms, I had been sweating a bit and she didn’t wipe down the sweat, she just went ahead with the procedure. Either way it was a good experience and I’m excited to see results.

I bought a groupon cupom and have done 2 treatments and only have good things to say about this place, easy parking on streets around market, staff is useful and things are very practical and sanitary. Regarding COVID-19, they follow all regulations.

I had such a great experience! This was my first time getting any laser hair removal and it was such a seamless process from start to finish! Already booked 3 of my next appointments, thank you!

They’re always so wonderful and the facility always is crisp and clean. They make the whole experience comfortable and I definitely recommend them!

My first time there was nice. I really liked the practitioner she was really nice and helpful. Though it hurt more then I was expecting it to hurt, she put me at ease and made the whole process great.

The results are amazing. But my nurse this time was some what rude. Please don’t schedule her with me next time. Other than that it’s been great experience overall.

Not sure if theres a laser hair removal equivalent to the 4 Cs for buying a diamond but ... this place has got quality machinery, effective results, pretty painless procedures, and affordability all in one.The only thing Id point out is that theres only one couch in the waiting area / the treatment rooms are pretty sterile-looking.Other than that, this place is realllyy awesome for laser hair removal -- and thats coming from someone whos been to LaserAway, a doctor who used the Halo machine, and another laser removal facility in East Bay.

I love this place! I wish they had one closer to Sacramento. I’ve been getting full legs and underarms and I already see huge improvements. I’m going to keep coming back until my whole body is hairfree carefree. Definitely the best laser hair removal facility when it comes to price and quality!!

I believe customer service is very important, and everyone I encountered in this location was super helpful and nice. I was literally in and out! Loved it... will keep going to this location.

Made appointment (if youre late or cant make it the keep half of your money.)Seems like they do what they can to make it difficult for you to make it to your appointment on time so they can collect.30 minutes of paperwork is required that you should get his email.. but good luck with that...I never got mine.Then Im told while in route Ill need to be there 30 minutes early to fill out paper after Ive already done a face time medical interview.This made my on time arrival impossible.This interview is when they (at no set time) call you.. if youre not available at this undesignated time you it could cost you half youre money.They wont allow this to be dont in office.. the person who did mine was in their backyard!!!Very unprofessional..

The space is very well kept and clean. The staff are always helpful and kind. I have yet to have a bad experience after ~8 appointments

Staff were friendly and accommodating. Been going to this facility when they first opened. Underarm treatment has been amazing. Super fast and definitely will continue to go.

Unprofessional staff, felt very rushed and didnt cover the entire area. When raised my issue to the management, they were rude and blamed it all on me. Unfortunately didnt see any progress after few sessions and will most likely need to stop going to this location not to waste my money.

I’ve gone to SEV three times now but this last time was by far my best experience. I got the most amazing laser technician, Pauline, she was FABULOUS. Wish that I could schedule every appt with her. She not only asked me about any problem patches I had but she went above and beyond to get all the hairs that previous people had missed. She also asked me how the hair grew if she needed to expand the area she was lasering, etc. Also made sure I had aloe on before I left and was the sweetest thing ever. Loved her!!!! Five stars to Pauline (-:

The service on site was quick and painless and the staff was really friendly! Minus one star for the appointment process. I received no less than 6 text messages within 2 hours saying I needed to confirm my appt or risk canceling. Stated I had until 6pm but kept sending the messages with extremely urgent overtones. Otherwise, looking forward to future appts.

I got there early & was seen 15 mins ahead of schedule. The technician was very efficient & explained the procedure very well. She ensured that I was well informed & prepared before starting. Once she got going she was very efficient & the whole thing took about 5 mins. I didnt feel any pain at all & no discomfort afterwards. I highly recommend this business. They are very professional & do a great job!

Clean, fast, professional! Answered all questions I had and felt I was in good hands.

It was a super easy and fast experience. I will be UPDATING this review after each session and write about the result.

It was my first time having any laser treatments and my nurse/technician was incredibly thorough when she explained every step of the process, aftercare, etc. I immediately bought a package because I will certainly return for future treatments. The atmosphere is relaxed, friendly, and efficient.

The person who helped me check in was efficient and through. The person who did the procedure was friendly informative and completed the appointment with minimal discomfort. I look forward to finishing my next several sessions at SEV and after a week can already see a difference in hair!

Kaitlyn is the best provider Ive ever seen at this location!!! I wish I could request her every time. She gets 5 stars!!!!The only complaint I have about this business is the glade plug-ins in every single room. Its really over whelming and makes me feel sick to be inside for too long(I can barely handle the 15 minutes Im there). I usually show up right on time or a few min late(cuz theyre usually running a few minutes late anyway) Then I dont have to be inside the shop for any longer than I absolutely have to be. I bought a package so Im struggling through the overwhelming fragrance issue.If you are allergic or sensitive to synthetic fragrance you do not want to go here!!!

Love this place. Worth the drive for me. 😉 Great price, service and environment.

I paid for 6 sessions for male Brazilian. My hair was very patchy and areas still had a lot of hair growing from them. The girl who did the laser the first time hadnt even done a male brazilian before. I was told i could come for a free touch-up but after speaking to the clinic i was told that i would need to pay for a 7th (and possibly 8th and 9th) session to remove the hair. Ive had my neck, shoulders, chest, stomach and arms lasered and i know how it should look after 6 sessions. Ive now had 7 sessions and need to pay $80 for future full sessions (which is cheaper than they charge for the $90 quick touch up session. All in all its been a bad experience. Im hundreds of dollars out of pocket and still hairy but now its patchy.

The service is good but they are almost always running 15 minutes late.

Very clean, the technician was friendly and informative. In and out in 7 mins! I’ll never go back to waxing :)

The décor is so cute and chic! The service was fast and pain was very minimal. Unlike the first laser hair removal place I went to where I had to use numbing cream prior. I would definitely recommend!

Im doing laser in my underarms & upper lip I love the service very fast. The place smells so wonderful. Easy access to transportation. Its been my 4th visit i was happy with the results but on my last appointment until I got home I noticed some areas in my underarms that got not treated I saw the small hair that I had previous getting laser