As a crew member based in NY and a French citizen, I never had to deal with such unprofessional carrier.We booked our flights few months ago, two days ago, I woke up to find a cancellation email from French bee with NO EXPLANATION.I called that same day, spoke to a rude representative who said quote:Yes your flight has been canceled, we can book on the July 14 but you’ll have to pay the fare difference. Unbelievable, at this time we decided to cancel and request a refund. I was told that I’ll be receiving an email cancellation & confirmation of our refund, 72 our later, still waiting.Just got out the phone w/ another rude representative who confirmed our reservation was canceled but they don’t send emails, once again unbelievable.The moral of this story, if you book a flight w/ them it’s at your own peril, I will for sure be writing a letter to their CEO.

Canceled a flight a month before, but didnt actually cancel it. Just canceled my ticket on it.

First, French Bee is a LOW COST Airline. They offer great prices, but many services (checked luggage, meals, drinks...) are not included in their basic fare. You can buy food/drinks on board for a modest fee. The video entertainment system is good, but the number of movies available is somewhat limited. They land in ORY and not in CDG, which is less convenient if you have a train connection.They also do close CHECK-IN early, so come early and do not take any chances and show up no later than 2 hours before your flight departure.Once you understand this... French Bee flies brand new A350, with standard seats, and that part would not be any better if you were flying with United! The same goes for the Crew: they are professional and helpful.I fly with French Bee on a regular basis, and would certainly recommend them! Go French Bee.

CUSTOMERS: US DEPT OF TRANSPORTATION SAYS THAT AIRLINES MUST OFFER US REFUNDS DUE TO CANCELLATIONS FOR COVID! IT IS ILLEGAL THAT FRENCH BEE IS DENYING US REFUNDS IN PLACE OF VOUCHERS! THE EU COMMISSION HAS SAID THE SAME!But if you are a customer, you know that is what they are doing. I talked to 2 reps and gave them the notice from the the department of transportation, and both reps said that they didnt care, and that they would break the law and not give me a refund.You can report them to the department of transportation atairconsumer.dot. gov / escomplaint / ConsumerForm. cfm.Remove spaces.Here is the legal information:UNITED STATES OF AMERICADEPARTMENT OF TRANSPORTATIONOFFICE OF THE SECRETARYWASHINGTON, D.C.ENFORCEMENT NOTICE REGARDING REFUNDS BY CARRIERSGIVEN THE UNPRECEDENTED IMPACT OF THECOVID-19 PUBLIC HEALTH EMERGENCY ON AIR TRAVEL1 See Enhancing Airline Passenger Protections, 76 Fed. Reg. 23110-01, at 23129 (Apr. 25, 2011) (“We reject . . .assertions that carriers are not required to refund a passengers fare when a flight is cancelled if the carrier canaccommodate the passenger with other transportation options after the cancellation. We find it to be manifestly unfairfor a carrier to fail to provide the transportation contracted for and then to refuse to provide a refund if the passengerfinds the offered rerouting unacceptable (e.g., greatly delayed or otherwise inconvenient) and he or she no longer wishesto travel.”)Carriers have a longstanding obligation to provide a prompt refund to a ticketed passenger when thecarrier cancels the passenger’s flight or makes a significant change in the flight schedule and thepassenger chooses not to accept the alternative offered by the carrier.1 The longstanding obligationof carriers to provide refunds for flights that carriers cancel or significantly delay does not ceasewhen the flight disruptions are outside of the carrier’s control (e.g., a result of governmentrestrictions).2Accordingly, the Department continues to view any contract of carriage provision or airline policythat purports to deny refunds to passengers when the carrier cancels a flight, makes a significantschedule change, or significantly delays a flight to be a violation of the carriers’ obligation thatcould subject the carrier to an enforcement action.Enhancing Airline Passenger Protections, 76 Fed. Reg. 23110-01, at 23129 (Apr. 25, 2011) (citing July 15, 1996Industry Letter which advises carriers that “applying . . . nonrefundability/penalty provisions in situations in which thechange of flight time or travel date has been necessitated by carrier action or ‘an act of god’, e.g., where the carriercancels a flight for weather or mechanical reasons . . . is grossly unfair and it violates 49 U.S.C. 41712, as would anycontract of carriage or tariff provision mandating such a result” and putting carriers on notice that the Department “willaggressively pursue any cases of this type that come to our attention”

Most uncomfortable plane that I have ever flown on. Service was rude, they charge for absolute everything. I will not use this airline ever again.

Flight delayed by more than 2hrs, stuck waiting in our seats for 1hr and little leg room. If you can spend a bit more for punctuality and comfort, I recommend you do!

Per the Sturgeon regulation, I was entitled to 300 euros. However, as you see in the screenshots they have avoided paying me for over 5 months!! To this day, I have yet to see once cent of the money back.

Do not buy anything tickets from these people. They have a rediculous policy of closing all checkins 1.5 hrs before the flight time citing government regulations...load of BS. No other airline had this policy at the airport. They said it was not possible to check in even though i was only 3 minutes late due to my previous flight being delayed.

TLDR: This is really a remarkably bad company. Do not count on the flight leaving when scheduled. Do not count on them allowing you to board the plane. If they say they will reimburse you for anything know that is a lie.I bought 2 round trip tickets to Paris. They delayed our flight by 1 day. We only found out when we were at the airport. They would not let us cancel, but said would pay for hotel and Uber. I emailed them after the trip and they said that under EU law I was entitled to reimbursement of 1414€ (~$1600) and that they would wire me the money. They never sent the wire. They stopped responding to my emails. I called their US number and it was dead. I called their French number and the representative set the phone down and stopped responding. I called a second time and the representative told me we could communicate over email and gave me a fake email address. I called a third time and the representative told me I should call back in 2 hours when the manager was in. I called back and found out the time he had given me was the time the customer service line closed. I think that customer service can not hang up on you, but they have no interest in helping and are very creative in tricking you into hanging up. I will never see that $1600 or get back the many frustrating hours I have spent trying to deal with French Bee. This is the worst company I have ever encountered and I have Comcast.PS: My return flight was also a disaster. The airport was not busy and I arrived 80 minutes before departure. They would not print my ticket because it was less than 90 minutes before departure. I pointed out that getting to the gate on time would not be a problem. They did not care. They would not offer to reschedule, a discount on another ticket, or a refund. They said I could buy a full price ticket for their next flight, which was in 5 days. I had to buy an expensive last-minute ticket to get home. Choosing French Bee really soured what would otherwise have been a nice vacation.

They closed the counter early even though their policy states travelers should get there 1.5 - 2 hours before take off. We were told by people working at another counter that French Bee left early but of course, they denied it. Anyway, we got a new ticket issued but it will shave two days off our vacation. Whatever you do make sure you get to the airport extra early because they wont wait and they can leave early.

2/2 flights made us wait 2 hours on the plane before taking off and another half hour on the plane after landing. ‘Just another 10 minutes’ BS both times. Seems disorganized. Service/meal was ok, but no attempt was made to compensate for the delays.