Under no circumstance should you consider renting a car through this company. This business is wholly deserving of a 0-star review.Check-in: Dollar sources the labor of Hertz employees to check-in/check-out their rental cars without anyone from Dollar there to assist in anyway. As a result, Dollar customers are placed in longer lines than Hertz customers, who were serviced relatively quickly for such a busy day. It took over 90 minutes from the moment I stood in line until I was helped by an employee (a Hertz employee, nonetheless). That Dollar didn’t recognize how many reservations existed on the day I went to rent my car and ensure they had employees there to assist speaks to the incompetence of the management at this location or probably the company writ large.Rental: A baseball-sized bubble formed in one of my tires while I was renting the car. I was in a limited cell service environment and needed the car tire replaced or a new car immediately because it was a necessity to have a four-wheel capable car due to my line of work. I was on hold for over two hours with Dollar emergency services the night I noticed the irregularity in my tire before losing connection due to my location.The next morning I attempted to call the emergency line again and got through to an employee who informed me I would be required to fix the issue myself by finding and paying a mechanics shop to replace the tire. This employee ensured me I would be reimbursed, but the more important issue here is that Dollar emergency service was okay with me driving an unsafe vehicle because I was in an inconvenient location they didn’t want to come service.So I call the general number to Dollar to see if I can have a vehicle sent from the nearest location and was told again that I would have to drive over an hour in an unsafe vehicle to the nearest Dollar and hope they had a car I could use. When I asked what the direct number was to this location to ensure I wasn’t placing myself in danger and then not even get the car replaced, the customer service rep told me that Dollar does not have direct numbers to any of their locations. This is unbelievable. This service rep was either lying or Dollar is again a grossly mismanaged company.I again tried to contact emergency services, having decided to foot the bill upfront and get the tire replaced rather than risk driving to the nearest Dollar only to wait in a several-hours long line only to be told they didn’t have a car for me. Each time I reached a representative, I explained that I was already in contact with emergency services, was in a state of vehicle emergency for nearly 24 hours and that I simply needed an email stating I would be reimbursed for the costs of tire replacement or a ticket number that I could reference upon return of the car. Each rep listened (but not actively or sincerely), told me I would have to wait on hold and then placed me on hold for over an hour each time. I explained I was in a limited cell service environment but they didn’t care and I would lose service before reaching an emergency representative each time.Return: I decided to risk the drive home on the degraded tire and managed to make it home. Upon retiring the car, to a Hertz employee, the employee noticed the bubble and couldn’t believe it wasn’t fixed by Dollar immediately. I was lucky I got home safe and so was Dollar.This company doesn’t deserve your money and should not exist. The company culture is one of foregone responsibility. From the lack of Dollar employees available at their check-in/check-out counters to their customer service reps that actively pass your emergency off to two hour queue, this company is terrible. I even asked on several occasions to speak with emergency services management personnel and was told that management was unavailable to assist. When I asked for management’s name, number and/or email address, the rep would get noticeably nervous and not answer my questions. I hope that Dollar Rental Car is run out of business sooner than later.

Still waiting in line to pick up my rental car after an hour and a half. Every other car rental place has no line but Dollar and Thrify lines are out the door backed up to the shuttle bus area. And I’ve already pre checked in. This is poor service and I will choose to take my biz elsewhere in the future. I know my little one review won’t have impact, but you as a company should not be proud of my experience.

Painless rental and return process, in and out both times, guys at the counter were super nice. They offer insurance for driving into Mexico, about $40/day depending on car class. Would rent from here again for sure.

Very long lines. They will definitely make you have a balance on your debit card. I dont use one, but saw several people not get a car because of this. Best prices at this airport.

Terrible service, nightmare experience.Disputed the charge with my credit card company and they indicated that they will contact them and they have 30 days to respond and credit card company to make a final decision. Of course dollar rental never responded to them and my card was refunded. I was out of town and Surprisingly they sent a bill directly to me and when called today was told the account has been sent to collection 🤦🏽‍♀️. Waiting to hear from a supervisor and the very nice person on the phone indicated that it maybe at least 24 hrs for a call back ? This is nothing short of lies and deception as they had an option to responded to the credit card company’s dispute.

Rented a car from Dollar in Arizona and went to Dollar in San Diego for assistance. The staff was professional, friendly, efficient, and went above and beyond to provide excellent service. No questions asked. A man by the name of Will in particular went above and beyond the call of duty to help me. He deserves a raise and a gets a huge thank you from me.

Beware of all the additional fees. I reserved and paid for our reservation online. My husband went and picked the car up and with all the additional add ons that they updated making it seem like it wasn’t optional we walked away with a 60% increase in our rental. When I tried to call customer service immediately I was told they couldn’t do anything over the phone. He was dropping the car off to catch a flight and was not able to talk to anyone in person. I called 2 more times asking to be transferred to a supervisor only to be hung up on. Will find a company with more ethical practices and better customer service for future business.

No car waiting for me. Month old reservation from carrentals.com3rd time they havent had car after a real res was made. They sell first come first serve. Wretches. No integrity. This airport rental business should be handled better.

These has to be the nastiest, most disgusting rental cars I have ever rented. They put a sticker on the driver door saying the car was clean, you get in .... Completely a lie.

The good part is that they gave me a larger car that the one I rented because they did not have the one I rented, the bad part is that my rental was $564 and after 1 day of returning my car my CC was charged hidden fees of $179 that I did not know about, this is like 30% extra over my budget

Still waiting over an hour because they dont have any full size cars (what we paid for) available. Now I will be late to my meeting.

DO NOT RENT FROM THEM!!! Please look at your contract before signing, they will add options without asking... dont trust them look at everything even if they ask you and you decline make sure you check. They added prepaid fuel charges to a group of military people renting from them... we all declined and they still added and charged us at the end even though we all brought the cars back on full. Better companies out there to rent from.

Spent my first 2 hours in San Diego waiting for the combined Thrifty/Dollar desk. There were 2 people working the entire time. After you get past the desk, that’s just the beginning of your problems. The garage is a disorganized mess and none of the employees (if you can find one) have any idea what the vehicle count is. I was told to guess what vehicle was the right size and they’d tell me at the exit if it was wrong. There is also an insane line at the exit. Shocking! However much extra a different company is, it’s worth it.

We rented the Chrysler 300 and it was awesome experience. The process rent was easy and fast. Car was clean and shine. Highly recommend take insurance from one dollar.

Get ready to spend the first day of your trip in line. 2 desks open, not nearly able to handle the necessary capacity. Computer problems left and right to boot. Theyve combined three different rental car companies into one location but dont even have the staffing for one.

On orders, the government booked my rental (20th of Feb-23 of Apr) so I had no choice but initially everything was fine they were very helpful until 22Mar2021. The battery in the car remote died so I went to the rental company just to see if they could change out the battery in the key. They forced me to get a whole new rental and charged me for the car not being “returned” with a full tank of gas ($59.44 for a tank I was filling for literally $28-$30 but I understand). I took note and said I would just let it be. I had a death in my family that caused me to take emergency leave but I ensure I filled the tank at the Shell on Pacific Hwy (1.2 miles away from one another) and I returned the car 16Apr21 at 8:08pm with 271 miles til E. I just received the receipt 19Apr and once again getting charged $59.44 for gas. Called the 800/866 number to get an answer of why and literally sat on hold for 38 min and 40 seconds for them to say the only way they can reimburse me is if they email the manager of San Diego dollar location and the manager says it’s okay. The 1st car was great. It got me from point A to point B but the 2nd car (Nissian Versa) radio would reset if I changed the song playing more than 3 times in a row which was frustrating but I dealt with it cause it was only for a month. Hopefully this doesn’t happen to anyone else. If you are military and SATO booked the reservation for you please ensure you are going to SATOs website to complain as well so they can stop forcing us to give this company our business.

Rented a Jeep Wrangler for a few days to drive around San Diego. Booked online a week prior to the trip. The staff at the desk was fast and friendly. Jeep was fully loaded with all options and ready when we got there. Returning took 2 minutes and we were on our way. Military discount made it a decent deal. Will definitely check Dollar first when we travel.

Rented using the Dollar Express service, was super easy to walk right to the car and just as easy at drop off. The shuttle to the rental car center was easy to use and quick both ways. After reading some horrible reviews of other rental agencies in San Diego I am so glad I went outside of Hotwire and picked this company!! Definitely worth a couple extra bucks for such an easy process!

Received excellent service as Dollar Express Member. I rented a Dodge RAM pickup for my vacation from San Diego Intl Airport. Pickup and return went smooth without any hassle or paperwork. Car was not ready, but I arrived early and within 15 minutes I received my keys (which was still earlier that my reserved pickup time). Price was exactly what was mentioned while booking. Overall, great service and satisfaction!

Trying to reach someone by phone who can comprehend what your saying or asking. This just was the worst customer service. Hertz there main company couldnt meet my need at the time so they patched me through to there other company. I tried to get a refund on a portion of my rental because I had filled up the car plus prepaid a fuel surcharge come on fair is fair you would think but oh well live and learn just be aware of who your working with 👎🏿👎🏿👎🏿 to Dollar Rentals not again!

Fast service. The car was super clean. Shutter from and to airport was really good

Went for business and I had to move around the city, The prices are affordable and the cars are confortable.

Anthony was great, awesome customer service. Super friendly. Good Covid practices and hand sanitizer stations.

This is horrible! I have been waiting 1.5 hours too get my car. I used Alaskan Air to book and I will be telling them about this disaster too!!!!

The people were helpful, but they were clearly understaffed. I waited in line for over an hour. It was the only car rental company in the entire facility with a line out the door.

Ive been trying for over an hour to get a hold of the local Dollar rental counter at the San Diego airport but continue to get the runaround from their corporate office. I just need to ask couple of questions about a late flight in and their closing hours but cannot find a local number. Help!!

This was the worst experience I have ever had with a car rental company. They not only overcharged me, but when I called (multiple times) to get clarification on my refund, I was told multiple stories, hung up on, and no one was on the same page. I was also charged extra for gas even though the tank was filled up when I returned it. Simply unethical, bad service. This is the worst service I have experienced on a professional level from a company. I will never work with them again and I wouldnt recommend them to anyone.

Lady was polite, but instructions on how to find a car were terrible

It was a bit confusing because it is mixed in with Hertz and Thrifty. Otherwise fine.

Worst rental car experience EVER !!!! Don’t save the $3 daily....takes 45 minutes to get to the counter ....all other agencies are staffed correctly

Place is OK, just extremely understaffed for the amount of traffic that comes through.

This was the best car rental experience Ive had! Shuttle took me straight to the car rental area. Each vendor had their own office rather than all being in the same space. Made for a much more quiet conversation. Was nice to be able to choose my own car from the category I rented. Staff was so friendly and helpful! Return was super easy. Lots of smiles! Looking forward to another trip to my beloved San Diego, and Ill definitely go with Dollar again!

5 stars across the board great service great team they recommended me the GMC Acadia and now I’m in love with the suv thanks for everything I highly recommend this car rental company love them forever a customer now

The car was new and clean and ran well. The only thing that frustrated us was that they dont tell you what the underage driver fee is until you check in at which point you are pretty well committed or you dont have a car for the trip. Our fee was was almost as much as the base rental price. Obviously that fee is non refundable even if the car is returned in top condition.I do appreciate being able to use a debit card to rent cars!

I rented a car via Travelocity and that put me through to Dollar. The best rate was the managers special which (go figure) was the economy car. A Toyota Yaris which was new and just washed.The overall experience was a good one. Easy in and easy out with no surprises or hassles. The staff was friendly and helpful and they didnt press too hard for the usual car rental upsells.Would rent from them again when in the area.

Im posting early...so I have not received the vehicle yet, but Im in the finest city trying to rent a car, I guys r that cheap that you close all your counters, force the dollar customer to go to hertz, of course the line is out the door, & around the corner, we have been in this pandemic for 5 months, & your still not prepared!!!! Dont want to 👂 about the Rona, tourism never stops in the finest city!!!!

AVOID AVOID AVOID, this company tricks you into paying more fees by lying, explained to rep 1st day who said extra fees would be fixed and to message when car was returned. THIS WAS A LIE, automated responses going back on their word after. Goto a better company like Alamo or Budget. Recommendation to Dollar, don’t offer your sales reps commission to lie and trick your customers?

I rented a Buick SUV to drive to Oklahoma from San Diego. The car was clean, etc. It all checked out. Soon after we began our trip the Add Oil light came on. Soon right after that, the change oil soon canned on. After the car engine was cool we checked it and it needed a full quart of synthetic oil. The heat temperature never changed from normal the whole trip and thats important.On our final approach home, the car loses power. Top speed was 35mph. No help the entire way from Dollars Emergency Roadside Assistance until we got home and the had to the it away. Its been going on two weeks and I STILL cant reach Customer Support for this!Ive sent emails, called and been on hold for a long time before Im cut off.The desk clerks were amazing... THATS IT! Im so upset that I cant seem to get anything done.The car was towed in a day early from our reservation. I also have a $10 receipt for oil.Im so unhappy with this company and I will never use them again!Why would they rent out a vehicle low on oil in the first place? The oil wasnt even the problem with the power lost. The oil measured PERFECT when it was towed.

We rented a car in Birmingham Alabama on 07/12/18 and returned it 07/15/18.When we return the car we had a pleasant experience with john. He made us feel like we were the only people returning our vehicle on that day. He was a pleasure. I hope when we return another car we have John to greet us.Thanks Anthony

Originally I wrote a great review for their customer service. However, today I am posting a negative experience in hopes it will help others. If you rent a car from them in NY, do not cross over the bridges going over the South Grand Island bridge. It is a toll bridge but there is nowhere to pay for toll fees. It is done by ezpass or you get billed. If youre renting a car it goes to the rental company. Then they bill you. Plus their administrative fees to print the letter to you. In total, $32.00 for crossing over twice. Should have only been $2.00. When I called customer service, they reduced this bill by half. Still a rip off. Im not sure if there is any way to get around this, but felt everyone should be aware.

I had a great experience renting my vehicle at the San Diego Airport. I signed up for the Dollar Express, told the lady, she pointed to my car and I drove out of the parking lot. Easier than that was impossible!

I made reservations through a Southwest Airlines bundle was quoted approximately $250 was charged $600 for full coverage at the rental area. I negotiated it down to the minimum requirements and the price ended up at $360. The car was a nice mid size Hyundai Elantra. If they honored my quote Id give them 5 stars.

My wife attempted to get a rental car from this place but was denied because of her recent name change, so her ID and Credit Cards didnt match. She then offered to show them an older expired ID that had the same picture as her new one with her old name, and they didnt accept that. Afterwards She offered to get them the marriage certificate to prove the name change, and they didnt want that either. This went on for another 30 minutes with their stand in manager incapable of making this work. As if scanning two additional documents was any harder. Thankfully one of their competitors caught wind and helped us out by scanning the additional documents that would prove the name change and provided us with the car rental. Ive never been to place where the management and supervisors were so neutered that they are unable to make autonomous decisions on something so simple.

Great service, very quick

Mr. Afaq Ahmed who assisted my husband and I with our rental exceeded all my expectations of this company. He allowed our visit to California to start off on a great note. He was polite and friendly. He offered us an upgrade that was pleasing. He was very patient as we decided from the options that he offered. Dollar you have a phenomenal employee on your hands. He’s a great asset and did a great job assisting us.

Horrible customer service. I made a reservation for 2 days and was quoted $98. Then i needed to add a day to the beginning of the reservation and they wanted $311 for the reservation. The day rate for the day i was adding was only $80 so i asked why Im being charged $213 extra dollars when the going rate for the additional day is only $80. They just kept repeating reservation prices are based on car availability. so if i wanted to add a day i would have to pay the new going rate for every day i wanted the car even though i was already guaranteed a lower price for the original 2 days. I talked to managers and their customer service department, none of which were helpful. I made a new reservation with a different company, i will not give dollar rent a car my money. I would recommend using any other car rental company than dollar. They are not helpful or understanding. Very difficult to deal with and their prices are equivalent to many other car companies so save yourself the trouble and use a different company.

Unfortunately I had no choice but to give this a one star because they deserve 0. I made our rental here 3 months in advance. There was a “pay now option” which would secure our rental. Since we had a party of 8 we decided to do the pay now and we paid $362 and then I received an email saying we would pay the remaining $162 at pick up. Also the fine print said a $200 security deposit is due at the time of rental on a major credit card which was fine. Our vacation comes around and we landed at 11:00pm and went to get our rental. When we arrived the lady at the desk was very unwelcoming and rude. We had our $200 deposit ready and the $160 for the remainder of the car. The final invoice she handed us asked for an additional $500!! When we asked her to explain why there were so many charges she did not help at all! She did not explain any of the additional charges and didn’t care about us. I guess on top of the $160 they wanted us to pay airport fees and a bunch of other fees. So why say my total due at pick up is $160 if there’s more charges? Anyway, we decided to go through a different company because they were very unpleasant. The lady told me she cancelled the reservation and I can call customer service to get my money back. Well after calling for the last week and being transferred to 15 different people I still don’t have my money. These people are thieves! Stay far away. Their online prices seem great until they get you at the rental place! I am going to keep fighting for my money back until I receive it!

Absolute rip off. Lady flat out lied about the lack of petrol stops near San Francisco airport in order to get us to pay for fuel upfront. If you cant avoid it just be prepared to doubt everything they say.

Very friendly people, had a wide range of vehicles to choose from, ours was very clean, their biggest request was to return it full and not smoke in it. As a word of caution if you are going to rent a car, remember they place a minimum 350 dollar hold on whichever card you give them.

Havent had such helpful service. Jonathan really helped us and he was such a funny guy.

Walked in anticipating a $92 bill and walked out with a $319 bill. Filled out their post rental survey and submitted a complaint on their website with no response. Do yourself a favor and take your business elsewhere. I dont feel like spending hours on the phone trying to get my money back.

Overall great experience. Their prices beat everyone elses. Our car was clean and in great shape. When we returned our car, Fred was very friendly and helpful. The shuttle to the airport was quick. I recommend them to anyone.

They worked with us by us being visitors not knowing all details

They dont deserve even one star, but I had to select something. The worst customer service Ive experienceOnly 1 rep. at the counter with several customers in line. I had all my paperwork for her. I prepaid online with insurance. She asked if I wanted insurance. Told her I already purchased it. But she still added it. So I paid for double insurance. Once I realized it. I called customer service and spoke to Christine.She was so rude. Didnt let me talk and kept saying the same thing over & over and even said she wasnt there at the counter. So she couldnt confirm what actually was said. As to say I was lying. I will never use Dollar again & will make it a point to tell family & friends how I was treated & their veryy poor customer service & how rude they were and never to use them!!

Took over an hour to get the car which wasnt the car we reserved. Long walk to the car. Not much service. Dont think I will use them again.

Excellent service! After being told by the salesman at Payless car rental to cancel my reservation because I didnt want to buy all their add-ons, I walked over to Dollar and was through the line in about 5 minutes. Great service, great price, great car! Even drop-off exceeded my expectations. Thank you!

What a rip-off. Be careful guys if you book online. Because once you get to the counter its completely different price.

I could not have been happier with my experience. I was nervous because this was my first time renting a car on my own, but I have witnessed plenty of car rental experiences gone wrong when traveling with friends and family. Before my trip I signed up for the Dollar Express program and am glad I did. When I showed up they had everything ready to go for me. No high pressure sales. I was in and out of the office in 5 minutes. The car I picked was in great condition. Returning the car was simple and straightforward. The man who chexked me in was so friendly. And then best part is that I was only charged what I was quoted originally. Great experience. Dollar has definitely earned my loyalty.

They were the only diligent ones who said something about my license being expired. No one at the airport even noticed or said anything. They were helpful and it was a smooth process to get our car and to return it.

Very nice staff, reasonable prices, spotlessly clean cars and great service. Renting a car from Dollar Rent a Car was a beautiful experience. We will only use Dollar Rent acar from now on.

I was very pleased with the staff. They were very helpful and in tune for our needs. The minivan we chose was brand new, comfortable and clean. Our trip was enjoyable and comfortable. Thank you for your excellent service and making the process pleasant. We will use this location again. Best Regards, the Cordova Family

Very pleasant experience!Previously, I avoided Dollar due to poor customer service, extremely long wait times and prices which were higher than others.Apparently they have changed alot! Streamlined check-in, less than 5 min wait and a car in great condition.Very, very pleased with my rental.

Initially the pickup of our dollar vehicle was challenging, we paid for a mid size and in the mid size section of cars there compact cars so we had to go back three times to get the correct car. Fred at the checkout station felt terrible we swung around three times he gave us a free tank of gas! The car did us well on our trip! And the return was very easy! Highly suggest dollar, very good customer service

Customer service rep was rude and would not give me the option to decline insurance coverage. I have full coverage with State Farm and dont need to waste money on double insurance coverage. She charged my credit card for basic insurance coverage.Also I was asked if I wanted a car with Sirius/XM. I said yes. There was only one car to choose from in the parking lot and the Sirius/XM was not activated. Another $100 flushed down the toilet.Stay away from this company and tell Dave Ramsey to stick it where the sun dont shine.

I cannot begin to explain how nice the folks in the garage were to me. They upgraded me b/c I had to wait. They were patient and kind. I booked through Hotwire, and they were super nice -- commending me on my good rate! I had booked a convertible, and drove off in a convertible Super Sport.

I have always had experiences with this rent-a-car company and today was no different. The employee told us our car was being washed and it would be out in 10-15 minutes, but now 45 minutes later I am still waiting. Dont be fooled by the low prices, dont use Dollar.

Check in was easy and quick. No extra charges and no pressure to upgrade or purchase duplicate insurance. The price was great and return was friendly and simple. I will use Dollar rental again.

I was able to check in and get my vehicle quickly. The only downside is that the exit lanes from the parking facility could be labeled a little more clearly.

Arrived at rental car facility at 10 p.m., line inside the dollar lobby was wrapped around three times and starting to go out the door. Only two people working, eventually a third was added. Felt like 1983, dont we have kiosks and walk up stations at most rental car places? rented a convertible, was told I would have a mustang or equivalent and could pick from what was on the lot, there was only one car on the lot, a Buick, that was scratched and dinged all around. Long lines to get out of the garage waiting (more lines!) For a single open attendant too. Pretty unimpressed for what I am paying for the week. Im not even sure why I strayed from Enterprise, but I wont make this mistake again.

What a great experience! Pamela was by far the best rental car agent I have ever used. She even came out to make sure we got the perfect car, thank you, great way to start a family vacation.

Lo was amazing. He got us in and out in about 10mins and we didnt have a reservation. I will defiantly rent from dollar again.

I have always enjoyed the location and service, and above all pricing from this company. Been renting cars here for years, and by far the prices are very good. This is what keeps me coming back! The Italian guy that helped me, awesome!

It was so seamless and the agents made renting my first car the easiest thing in the world. Will definitely be using them again.

The absolute WORST service! We have been renting here for a year, never a big deal, reservation made by my boyfriend, we go in together, pay with my card and both are drivers on the car, always get the extra insurance and everything. We rent cars at least twice a month for little get aways and business trips. Well not this time, we were treated like adding myself to pay and as a driver was a crime. Told we had to make a new reservation and the rate we had wouldnt be the same it would be way more and then told if my boyfriend didnt have a credit card or debit card he couldnt even be added as a driver. The manager was rude and condescending (heavy set older man) His answer should have been Im sorry they were doing that in the past let me honor it this time and moving forward the policy changed however he gave no solution. And walked away when I said he was losing valuable customers he said in the rudest tone Im sorry you feel that way. At the check out gate we asked the attendant if we could add a driver which has been done before and he said they called me and told me not to add it for you, then he said I dont know what the issue is we do it all the time, the manager told him the policy changed but he said hes never seen a policy change. So this leads me to believe we were being discriminated against all of a sudden. Why? No one knows. I called corporate and no one knows they just know the policy. So after a year and then being treated like we were doing something wrong no answers no care no nothing. Not even a call back from corporate when I asked to speak to an area manager. HORRIBLE business dollar, and even worse service. Your competition had no problem giving us a better rate and adding both drivers. Sad to say theres still this kind of treatment in the service industry.

Easy peasyI rented online, picked it up at the San Diego airport, got an upgrade (probably because I got to the rental place off hours and there was no compact available). The price was right.The cars were side by side, ready to go in the Dollar area in the garage, keys on the dashboard. I chose the car of my preference, picked up a piece of paper where I marked all the dents or scratches that I saw in the car, gave it to the attendant and left. The return was very straight forward.

Shout out to Hanna!! she save my day when my son left his marine orders in the car. she found them for me!! Thank you so much!

Dont rent a car there! Worst customer experience ever.When picking up our car, the ladies at the desk were apparently more busy joking around with each other than offering us good service and information.The car we got had a bad navigation system in there, the front left tire was missing air and the windshield wipers were completely worn down, to a point were driving in heavy rain was almost impossible. We only noticed all this after a couple of days, otherwise we would have complained right away.To top all that: When we returned the car, the service guy was super unfriendly and told us that the car smelled like smoke and that we would have to pay a 300$ fine, which, of course, we declined to do, since we are both non smokers and not a single cigarette was smoked in there during our trip.Also, the front desk ladies accidentally put a portable GPS on the bill, which we never got, since the GPS was mounted, which caused extra confusion when returning.All in all a terrible experience. You have lost us as a customer. We will never rent a car at Dollar again!

Dollar Car Rental is not then place to go for Car Rentals near me. They refused to let me rent a car, due to the fact that I didnt have my plane ticket. I was just robbed and all my luggage was stolen and they didnt have a single remorse in their entire company, Thanks Dollar Car Rental you guys diffinetly saved the day near me.

Booked my car through Expedia. I specified I didnt want a certain model of rental. Dollar rental car had 1 car left in the mid sized suv class, and it was the model I had specifically asked not be my choice. Dollar wouldnt work it out with me so Expedia upgraded me to the next class of rental

Horrible experience.

Don’t be fooled by the low prices! Even if you pre-pay online, the extra “taxes and fees“ will make the cost of your rental car nearly double. There is also a $45 charge added to each bill for their brand new facility. You’re better off taking Lyft.

50 people on line and only 2 agents this is horrible service and they are letting drop offs cut the line this is horrible

Pretty sad customer service. I rent a car from dollar twice a month. There was a mix up on a reservation. I had one and it didnt show. I figured no problem it could have been me or computer error. So I asked what will it cost to rent a car? The reply was that we dont take walk ins. I said thank you and you will never see my DOLLAR again. Went next door.....it was cheaper and better service. like I said pretty sad. It deserves 0 stars. Looks like someone should be looking at reviews. 3.5 stars and falling fast

Pleasant, efficient counter rep. Interesting new (to me) process choosing your car at SAN.

I paid more for a reservation at dollar over the extremely low cost rental locations in hopes of getting better service and a higher quality car. Well... Pamela at the rental location certainly delivered. She was very sweet yet professional, it was a great way to start my trip. Thank you Pamela.

If you use a toll road, they will charge you a $30 administrative fee on top of the toll amount! This is hidden in the fine print of the rental agreement. Poor customer service practice.

Service was good. Car had many blemishes. Brakes were horrable, if not unsafe. Let the checkin guys know, but I should not have received a car like that. Decided to add insurance, (good knows I would have been blamed), but for that to almost triple my price was a bit much to swallow.

Great experience! We had to change our reservation last minute and it ended up being less expensive to add another day. Love it!

They sent me to Hertz. You call and nobody answer

I live in Idaho and I go down to see my children and California San Diego and I always go to Dollar Rent-a-Car and Rent-A-Car its been very successful for me and seems to be a very good company

Pushy salesperson trying to scare you with unnecessary upgrades. I know its part of their jobs but this time it was an unpleasant experience.The compact/intermediate car I got was $50 more than the quote I received online and the salesperson didnt really explain the difference at first though he kept probing about my vacation plans so he could offer more unnecessary services.With Lane Departure Warning, Adaptive Cruise Control and Collision Avoidance, I was glad to pick a 2017 Corolla.

I waited an hour and a half on line to pick up my car. Then I booked it through Travelocity, and paid more when I got there. I was told I needed insurance when I had already paid for insurance. Too long the wait to pick up a vehicle. Never again.

Just awful, awful, awful. Only worth the price if you dont value your time. A case study in horrible service. Had a bad experience a few weeks ago and then they gave me a certificate to convince me to give them another try. So I did and guess what, I have been on the phone with them for more than an hour and a half and 5 different people. They have then cancelled my reservation so I can rebook and use the certificate. After rebooking (and not getting confirmation that my other one is cancelled) they are now telling me that they wont honor the certificate at this location. THE SAME LOCATION THAT GAVE IT TO ME FOR HORRIBLE CUSTOMER SERVICE! Will never, ever, ever, ever, ever try them again.

I personally had a terrible experience. I had put both mine, and my moms info into the system when I booked the car. When we got there, we were told since I paid for the car with my card she couldn’t be the driver therefor charging me extra money (because of my age) A little irritated agreed to pay the extra, they asked for my card for the deposit. Card reader won’t read my card (not blaming them necessarily) but they had NO other means of letting us pay the deposit. Couldn’t type my info in manually, no pre paid cards, no cash. Nothing. Best advice was to “try somewhere else” at 1030 @ night in a totally foreign town where my rental car was supposed to be set up. Now I’m “trying somewhere else.” I’m very disappointed with my experience at dollar. 👎🏼

The car was clean and spotless!! The pick up and return in the garage was seamless!! Great service! We used Expedia and received a great rate!! I highly recommend Dollar!!

The interaction with the rental agent was full of lies. One, an economy car will not be able to hold two carry on suitcases, you will have to put them on the seat. So, you should get a larger car (for more money). Wrong. Two, pick any car in these parking slots. Wrong.. You have to figure out, on your own, which of the cars parked in the compact zone is really an economy car versus a compact car. Wasted 45 minutes looking for the economy sign then picking a car then finding it was the wrong car. Three, the deceitful agent said, you really should have us fill the tank for you versus trying to find a gas station because the only one near us is xxx which costs alot. Wrong. There are a dozen gas stations within ten miles. Never will use Dollar again. Last time used Budget and will go back to them.

Was very worried after reserving a car on-line through Dollar and reading some of the reviews. However, We had a wonderful experience from pick-up at San-Diego airport to return at Phoenix Sky Harbor airport. It was all very smooth and super affordable.

Fred is the absolute man. Pure hard-working gentleman who did above and beyond to get us checked out of our car before catching our flight home. He is probably the best service employee Ive come across in sometime. THANK YOU Fred!

Id use them again in spite of them charging me $10 per gallon for gas. The representative in the beginning check out side was really good. The porter guy? that we turned the car in to not so nice. He was rushing us so much that we 4got my newly graduated Marines charger in the console

I have rented cars from Dollars - years- very accommodating. Friendly. would not go anywhere else. No hidden fees.Love them.