Recently had a great experience with National at the San Diego Airport. Booking online was easy and simple. Picking up the rental at the lot was easy and smooth as well. Drop off was convenient and took about 2 minutes with the attendant at the return. Will be using National again for my next trip.

It was too easy.I literally went to the service desk twice to ensure I understood correctly.Not that the service attendant didnt explain well enough, I just couldnt believe the number of nice cars and suvs available for me to choose from.Its been a while since I last rented a car but National made it super easy!

I had an great experience renting with National at the San Diego Airport. Each time I have rented from them, the service representatives made me feel welcome, they were kind and very courteous (what we all need coming off a flight) and the the car was very clean. Thank you to the team there, keep up the great work!

Customer services is so horrible here, they don’t try to help you, they try to say no, oh and if your local expect $400 deposit. God forbid you’re charging something else on your credit card because they only take credit! Even if you have money in other places, oh and they only take one card? The manager threatening us to remove us for asking questions and trying to figure something out. Overall wish I never had to rent from National again, because this was such a bad experience and all of the 3 people working didn’t want to help they wanted to say no and have us go home. And when we went to the check out stand, the woman from the counter had already called the other person to “warn” them about us coming so that she would just say no! It’s great! Well now I’m going home to call and extend my rental anyway? Was it worth ruining my morning National? I sure as heck hope so. Find somewhere you like better everyone because this is not it! Another reason the people in San Diego annoy me.

Everything was great except when we had an issue with the tire on the car. Roadside assistance is provided by a separate company, and coordination between them and National was terrible. One said they would come and exchange the car and the other said i had to go to a National location. I spent hours on phone calls, left messages at National (as directed by the roadside assistance people) that were not returned, was on hold forever, etc. I finally just went to the airport and exchanged for a new car and that was very easy. The new car was great.

Super disappointed with National Car Rental lately (but to be fair, all the car rental companies are letting their customers down lately). I need to rent a car monthly to assist with care for my elderly mother. The prices are ridiculous - its between $350 and $400 to have a car for 2.5 days typically, making these trips difficult. Recently I rented a car for a conference in California. Part way through my 60 mile drive, five different warning lights came on. I spent over on an hour in a series of calls with the emergency department. Apparently its run by a call center and they have no authority or ability to call a customer back with needed information, such as where to go in an emergency. After a stressful 60 minutes in which they kept telling me to go to various locations to get a replacement car and then those locations telling me they had no cars, I was told to go to my hotel and they would arrange an exchange there. That was the last I ever heard from them. No calls, no follow-up and no exchange. On my way I home I stopped in another city where I had reserved a car for the day. I tried three different cars in the Emerald Aisle before I could find one that was clean and didnt smell, and even that one had missed debris on the floor (a pair of sunglasses and lots of candy). Quality and service are gone - the car rental agencies have not navigated the pandemic well and we, their customers are the losers. Id say Id switch companies but I tried that and none of the others are much better; plus, Im almost at the earning level for a free night and I dont want to lose that after suffering through all of this. National, please do better.

Great experience overall. Recommend using the rewards program, it is a great value overall if you rent a lot through the year. Very efficient, walked right up to a car, put my stuff in the trunk, did a drive thru check out. The staff was very friendly. Check in process was just as easy, drive up, scanned the window, walked out. Overall check in and out was probably less than 5 minutes total. Highly recommend and will definitely return.

San Diego airport location is clean, efficient and well run. Great car for our needs, love the National service! BIG problem is the Rental facility and the bus service back to the terminals. There are *way* too many people waiting for the bus ride, and clearly not enough buses or frequency in the bus schedule. Definitely adds to the already stressful check-in process at SAN!

Ive never had an issue in the 10+ years Ive used National until recently. I rented a car to be picked up at San Diego airport. I was told the pick up point was in the airport. When I landed I could not find the reservation desk. So I thought it must be off site. I went outside to look for a National shuttle. After waiting for a half hour I called National and was told it was inside the airport. I explained it was not. The representative spoke very broken English, kept putting me on hold, and kept insisting it was inside the airport. I finally hung up frustrated. I then asked another airport employee outside who pointed to a sign left of the terminal) that said rental car shuttle and learned then that all rental car locations were in one building outside of the airport! The shuttle was approximately a 10 min ride to a large building where all the rental companies were located. I got off the shuttle went inside the to the National desk and was then told I had to go all the way outside to the end of the building and upstairs to pick up my rental.I have mobility issues and use a wheelchair in airports. I was not prepared for the extensive walking that day to find the exact location.Before I returned I tried calling the San Diego location to let them know that I needed a wheelchair when I returned the car. I called twice over 3 days, no one answered, I left 2 voice mails, no one called back. The day before I was to return I called again and someone answered and told me I would need to let the person working when I arrived I would need a wheelchair. When I arrived there was a long line of cars being returned and it was quite a distance over to the National kiosk and I didnt see anyone in the kiosk. An airport employee was instructing everyone to pull forward, park, and leave keys. I did, had to walk back down to the shuttle. Another airport employee saw the physical distress I was in, helped me to a shuttle and ordered a wheelchair at the airport.To top everything off, on Monday, September 13th, 2 days after returning the car, I received an email saying the car had not been returned! I called, a report was taken and I was told to call back the next day. I called the next day, again spoke to someone with very broken English and could not understand what she was saying. I finally asked, do you have the car and she said yes. The next day I received the receipt although the charge has still not shown up on my credit card.I am very disappointed in the customer service, the lack of knowledge concerning the airport pick up location, and then the shock of being told the car had not been returned when it had.

Our rental car experience was so easy! We saved so much time not having to wait in line at either drop off or pick up. We will definitely be using National to rent cars again!

As usual, car rental with National was perfect! Our choice of cars were ready at San Diego Airport and the process was quick and easy (much appreciated after our flight from Boston).I misplaced my prescription glasses as we were returning the car a week later. A wonderful staff person (wish I got his name) went to the car wash area and found my glasses on the back seat and brought them to me. Many thanks, National!!

I usually rent through Avis and this was my first experience with National, and the customer service is night and day between them. All three of the employees that I interacted were extremely professional and with went above and beyond to make my experience a memorable one. Keep up the great work!

As a Emerald Member I always find the process so easy and enjoy the quick in and out process of my rental. Always a great experience!!!!I always look to rent from National before any others.

Had a 17 day rental for vacation recently and all was great. Car was fairly new and well maintained. Service person in San Diego was excellent as we were evaluating cars. Love being able to pick the car in the aisle. Pricing is very fair/competitive and the return service agent was helpful and friendly as well. thank you.

Thanks for a the great service and ease with extending my car rental with you.

National is always incredible. They were low on cars (just like everyone else) but they got everyone in line in a car. They did it quickly and all employees had great attitudes. They made no issue about an upgrade car as its all they had. Never ever disappointed with National!

I’ve rented with National for many years and it always goes smoothly. I like them and will continue to rent with them.This time had an unusual glitch. I needed to top up the gas before returning. I had rented a Toyota and I’m not familiar with it. I could not figure how to open the gas tank. As I poked around helplessly a stranger discovered the release under the dashboard.National should provide info for strange vehicle behaviors like this.

Being a member of the Emerald Club is awesome ... you bypass all lines, simply grab your vehicle from the lot, and drive out (with a brief pause to do some paperwork as you exit the lot). The selection of vehicles wasnt great during our latest rental in San Diego ... a couple Rav4s, Rouges and Camrys – we chose a Rouge and it was a nice little SUV. Nothing overly exciting but it got us from San Diego to Yosemite National Park and back in comfort, solid gas mileage.

I had a great experience here. The agent who helped me was super nice and welcomed me to San Diego. Even though it was past midnight, he had high energy and great customer service. He apologized for my wait and did his best to make sure I was satisfied. When I came back the next day to exchange for the intermediate type I had actually rented, the agent worked with me and was really nice. Everyone here had great customer service so I will definitely be renting with National the next time Im in San Diego.

Always love the service here. They had no cars on Emerald Isle left so we were upgraded with no hassle or extra cost. We had a great trip!

I had a 15 passenger van reserved and went in to pick it up. Attendant at counter led me to vehicles and asked a few questions. I informed him I only needed room for 8 but that most vehicles only sat 7 and that I didnt want to pay for a premium SUV because it was only for the day. He informed me he may have a 12 passenger van or something a little smaller to give me so I said okay that works. He ended up finding me a suburban that sat 8 and had me go through a different kiosk to get it. They charged me $30 for changing vehicles which I thought was odd. When I went back to the original guy he asked if they charged me anything and I said yeah it was like $30 more but whatever. He acted surprised but with me needing to be somewhere I didnt press the issue. In hindsight, he was trying to help me out and find something that worked better which I appreciated but he obviously wasnt expecting me to have to pay more for it since I didnt request to change vehicles necessarily. Wasnt the best experience but it all worked out and I got what I needed.

No problem picking up the rental car through the Executive (Emerald club) express check-out on July 20 at San Diego International airport ; however I waited over 25 minutes in line in my rental car for the one check-out person. The woman was having a problem with one car and everyone got backed up. I asked her why she did not call for backup and she said she was not allowed . Really unacceptable

I always book with National for the most part especially when Im on a tight schedule between my flight and needing to be somewhere. Being able to just hop in a car in the Executive area quickly is my favorite part. It was an absolute breeze and made my trip super easy. I was able to get through the exit turnstile very quickly as well and be on my way. The car was brand new and ready to go. When returning the car it took only a few seconds and I was on my way to the terminal hassle-free. Such a wonderful experience end to end! Thank You!

This was quick and easy. We picked our Rav 4 and were out of there! Everyone was friendly and helpful. Bring it back was equally easy! Thank you.

We rented a sporty 2 door (after convertibles werent available) for our weekend trip in San Diego. The rental pick up was pretty smooth but the car we ended up taking had rims which werent properly cleaned and full of brake dust. Not a great look for an upgraded rental and definitely not how we would drive our car around.The check in/check out was smooth. We did leave a sweater in the car which I returned for after getting through airport security. The rep had to drive to another location to look through the lost and found box. I dont get why it wasnt readily available for quick retrieval, especially in an airport! (we did get our sweater!)

I rented a car from National car rental when I was at San Diego for my sons graduation on June 12th. National car rental charged me $6.12 extra for the gas refilling charge at $ 6.8 per gallon. But I had just refilled the tank to full at the nearest gas station right before I return the car.I felt like this was not right, so I emailed the customer care team and they addressed my concern right away. National car rental staff was professional and very helpful. I will definitely used them again next time!!

I used my business account to make the reservation and specifically asked that my personal credit card be billed and gave them my credit card. They billed my employer, what a hassle. Also, mid-way through the rental I wanted to add a driver. There is no way to do that without returning to a National office. Really? In a high technology world you cant take a photo of a drivers license? Get with the times.Those two hassles aside, it was a decent car that performed well.

Easy rental process. Just walk up to the counter, walk down the aisle of cars, pick the one you want and off you go.Prices were fair. The car was only 5 months old and most importantly, the A/C was working perfectly during the summer heat on the West Coast.

I appreciate Nationals business model. I was well treated. The service agent was very helpful and courteous. I needed to alter my reservation during this trip. the agent on the phone provided me options and the switch was seem less. Unfortunately the best option would have cost me $250 for an additional day of rental. That is WAY too much.

It was a great and smooth experience! I will use National for my next car rental. Arrived at the San Diego airport car rental National office, directed me to 2nd floor, and made me choose any car from the executive aisle - SUVs. I chose a Jeep Compass and it was clean, brand new, fuel tank filled - safe and great car to drive my 1 year old baby in high speed freeway California! Thank you!

The car was very clear and actually came with extra Clorox wipes. San Diego was very busy and there was not a lot of cars to choose from but the car I chose was great. Always a great experience renting from National. !!!

Just a FIRST CLASS experience with our National car rental in San Diego. Could not of been any better in and out. Look forward to renting from you again

Recently used two free days towards a rental from San Diego Airport and returned to Santa Ana, CA. Pickup of the vehicle was painless as was the return in Santa Ana. No complaints on the vehicle itself either. Overall a good experience.

Better off getting a rental from some other place and not the airport. So you dont end up paying for all the additional fees for shuttles and other airport charges...

Vehicle was easy to pickup and drop-off at a different location and was 200 hundred dollars cheaper than other rentals that we priced. I asked for a vehicle big enough to haul four suitcases and that is what I got.

Ive been renting with national for some time now. While the car ands service was good Im very disappointed in how greedy they have become. The vehicle I rented had connect on it. Allegedly the vehicle had 16.7 gal when I left and even after I over topped off I returned it with 16.3. even though the fuel capacity according to the factory specs is 16 gals they wanted to charge me for .4 of a gal at almost triple the cost. I rent frequently and will be looking elsewhere.

I reserved a convertible for a bachelorette I was hosting as a surprise for the bride. When we went through checkout, the guy called the garage and nothing was mentioned as they closed out my payment for the convertible. However, when we got to the garage, the lady then admitted she gave our car to the guy before us bc the reservation was for 3:30 and we got there at 4 pm. However, I had no idea the location was off site and I would have expected some grace period coming from an airport considering we reserved this well in advance. To say it was disappointing was an understatement. They offered to call me when a convertible came in, yet they never called (we gave them two numbers). Was really disappointed with the customer service and care for my reservation. Three stars bc as a member it was still easy to get in and out, which I do appreciate.

Good service at both ends of my one way rental, particularly good at drop off.

Green is definitely my favorite color!!! The Emerald Isle starts every vacation off right and ends the vacation hassle-free! I really don’t know why anyone would go elsewhere!

There was a good selection of available cars. My car was clean in and out. The customer service representatives were courteous and efficient. Pick up and return was made very easy!

It was a nice experience.I feel that the cars from National tend to be clearer (in and out). Service was also good and quick.I wish they could have more variety of car (there were many cars but two or three different models), but that is not a deal breaker to me.

Awesome experience! Rarely can say that about a rental car company. Thank you National!

Very nice people, but didnt have my Cadillac that I reserved!

Clean cars and very nice personnel. Very friendly, courteous and helpful.

Upon check in I needed to extend 1 more day, Arturo was very helpful! I also asked for some.places to sight see, he was very kind and made me a list. I greatly appreciated Arturo for all his help!

Nice car. Fast process. No lines. Sign up for their rewards program to skip everything.The SAN car rental terminal is an obnoxiously long bus ride from the airport terminal, and COVID limits capacity on the buses, but that’s true for any car you rent, and they do seem to be running more frequent buses.

I always experience good service and good prices.

I rented with national for the first time this weekend in San Diego the best experience I have ever had with a rental car company great rates, great cars and great customer service

I have rented from the San Diego airport numerous times and they are always fantastic. They have great vehicles, kind and helpful staff and the process of picking up and dropping off are fast and easy.

First time to rent through National in a long time. Pick-up and drop-off went smoothly and the car was great! Ill be back.

Fast service,easy pick up and drop off,clean vehicles.

Check out and check in went very well. The selection of cars was a little thin but we found a car that met our needs. Unfortunately the radio in the car was not operative so car play and navigation was more difficult.

I would have clicked 5 stars, but apparently National no longer offers complimentary bottles of water when checking in... how unbelievably tacky and cheap considering they likely cost about 15 cents each (or less)...

They wanted to charge me a different quote from my reservation quote. Luckily had the e mail reservation and they eventually accepted that.

Excellent service, good product, easy in and out. Thank you very much.

The Agent who checked us in was very helpful. When we returned the car the service was excellent too. Both Agents assisted us with a wheel chair and luggage cart.thanks, good service

Great service, clean vehicles, easy check-in as an Emerald Aisle member!!!Why go anywhere else~Thx National, KDL

Its wonderful to have your car ready and waiting for pick up. The staff were kind and helpful.

I Love National! I love the Emerald Club!The ease of use, the ease of pick-up and ordering, the service and qualities of cars is the best!

Always a great experience. Friendly and easy in and out as usual.

Always a pleasure doing business with National. The only car rental company I use. No lines, no waiting. Book on user friendly app, pick your car and go. Ive spent too much time in lines in the past with discount car rental companies.The benefits of loyalty are extremely generous with National. Get the app and go!

National always makes it easy - there wasnt a huge selection this time, because I know they are starting to ramp up after the covid crisis... but I got my car on time and all was good.

National is my favorite. Skip the lines, straight to emerald aisle. Customer service is great when sorting out any issues.

Very professional staff. Easy pickup and drop off at time of transaction. Vehicle was clean and ready for use. Very pleased with the service. Will rent from them in the future.

As usual, fast pick up, better car than I reserved, less money than other rental places, friendly, and return was a snap - fast, friendly. Emerald Club rocks.

Great service.. always nice to choose any car from emerald aisle/executive..

Everything process wise went fine. 3* because : We rented a car for 2 days, ended up deciding we wanted to extend a day... found our total cost was going to be more than double, because our 2 day rate was now a 3 day rate. Didnt make sense to pay $150 to keep our car for one extra day, so we returned the car and got a car from a different company for 1 day at ~$90. Why would I extend the same car when I can get a new car for cheaper? Doesnt make sense to me. Otherwise everything went fine.

Best customer service of all the car rental agencies. Emerald Club is great!

Good service. Too expensive..

They have rental cars. If you give them money they will give you one. Yes. The windows will be dirty. Bring your shades.

Rental fees seem to have gone up slightly as we are coming out of COVID, but the city add-on fees for the rental car structure at SAN seem exorbitant and add significantly to the overall rental cost.Car itself and the services from National met all expectations.

I am a frequent user with National Car Rental and not once have I had a bad experience. When available I can upgrade without any questions. Not that the perks made my experience so good because the cars are always clean and well maintenance. Every time I travel and a Rental is required I contact National and recommend anytime someone ask that they use National!

We had a great experience @ National San Diego Airport. We had a like new 2020 Chrysler Voyager that was awesome but shortly after renting the vehicle we experienced mechanical issues with the motorized rear lift gate. We returned the vehicle to the airport and the attendant quickly swapped out our faulty van for an exact replica, only newer. We also had a quick issue free return experience capping off a great week in San Diego.

I had so many issues renting with this location. They had about 3 cars to choose from and each one smelled worst than the next, they overcharged me and Ive attempted for 2 weeks to contact them with no luck. I hate resorting to a negative review but Im not sure what else to do!

I have switched to National a few years ago and Im glad I did. The service has always been fast with friendly staff, and good selection of cars.

Great selection of vehicles to rent and drive while in San Diego. Friendly staff and reasonable pricing.

One of easiest and fasted car rental experiences...I make my reservation, arrive at the pickup location, I am met by a friendly face, my car is ready, and I am on my way....

I like National because I can pick my car. I would have like a selection of more full size and compact SUVs for the segment I was renting.

Car was in Great shape and very clean. Process to reserve, pick up and third was super easy. The staff were all extremely nice. Makes me feel great about doing business with this company.

Very professional and exceptional customer experience! Will rent from National moving forward!

No problems except checking out the car at San Diego airport - only one checkout worker which took quite a while making me late for a meeting .She said pre pandemic there were 3-4 but now only 1 - maybe this is the hiring problem post pandemic many firms are seeing?

Always good cars are line uped.

Ive rented with national car rental a long time. No matter how much time between rentals. They always make me feel better than when I walk in. They treat me like I would treat myself. Going above and beyond my expectations. When they dont have a compact and still accommodate me at that price. When I ask for something nice and they give me the ultimate luxury vehicle. That happened at the perfect time. My first out of town trip with my wife. Thank you. National rental car.

Very friendly staff and quick checkout process

As I am a an Emerald Club member, I was able to walk directly to the vehicle and drive out without any waiting. I was able to chose the vehicle of my choice.The vehicle could have been cleaned better as there was some sticky spill in the cup-holder from previous use.The rear view camera was acting up and wouldnt work all the time, especially during nightsThe customer service was excellent, the employees greeted me, were pleasant, asked me what I was looking for and if I was happy.I was also able to redeem a free day coupon by calling National help line. The customer service rep was knowledgeable, helpful and pleasant.

It is so nice that after a long plane ride, I was able to just go to the National car lanes, hop in a car and head to the work site. Very convenient. Great service. Great cars. Hassle free! Thank you!

The customer service was nice when picking up the vehicle bit it had trash in it from the previous renter. The thing that really upset me was I filled up the gad tank on my way to return it and they still charged me a refuel fee.

There were not as many car options to pick from when arrived to the car lot,

Over booked reservations and left about 30 people upset and without a car. I would have given zero stars if I could have.

Easiest pick up of any rental company because Im an executive emerald member you just show your confirmation and pick your car. We got a 2020 nissan which turned out to be a really nice car. No issues returning early in the morning to the airport. Would definitely rent again!

Nice airport with easy access to transportation. Very weird to fly in with mask on.

I decided to rent a car from that day minutes before the cab I was in, dropped me off there. To add to that, my plans changed to take me to Mexico!! I have rented from national many times and I like the Emerald club options of picking a car and driving away. That alone keeps me coming back. But today I went to the desk and when they pulled up my details and as soon as he knew I was going to Tijuana, Mexico he immediately offered Mexican insurance. I quickly accepted! Just the way he did that knowing that I dont take the insurance normally was very impressive. I appreciated the professionalism. It continued as he guided me to the cars that were located on another floor. Top notch service once again National. I will be back....

This is a great rental center. Very clean and easy to get around. A lot of people get confused here for some reason. You have to go to your rental agency through the glass doors first and check in. Then you proceed to your rental by going where the escalators are. Most of the time if you go right to where the cars are they send you back to the front. The buses from the airport to the center are plenty and move you quickly and easily. So you nice you get if you are right in front of the check out centers for all the agencies. One of the best rental centers for any airport.

Needed a car for 2 weeks and at first, couldnt find a car I liked because several cars smelled like cigarettes. After finding one, everything was good but then I had a tire that was very low on air and when I took it to a tire shop, they said it needed to be repaired. I then called National and they told me I could get it fixed myself and get reimbursed, but I did not have time, so I took it back to the airport and they exchanged it for me. The process was pretty fast and hassle free and I got a better car.My trip was then extended another week and everything went great, except i was getting emails that my rental was past due, which I later found out was some glitch in the system. Overall, it was a great experience with just a couple of minor issues. I prefer National over any other rental place because I travel a lot and this was the only time Ive had any issues.

This experience was not as good as past experiences simply because of employee attitude. Upon pick up, the attendant told us that the pick up truck we reserved was not available and there was nothing similar. That employee kept walking away from us when we had questions about the other vehicles that we were considering. I felt that her customer service was horrible. She went to make a phone call and it sounded more like a personal call than a business call and she ignored us. We were about to leave with a small vehicle when another employee doing the final check out by exit asked if we wanted the pick up truck we originally reserved as they had one available. So we ended up with the correct vehicle. So why did the first employee state there were none available? It seemed like she did not want to do her job. Thank goodness for the employee named Van for accommodating us. She saved the day.

San Diego airport is one of the nicest airports I have ever been to. Lots of restaurants. Ample seating. Very clean bathrooms.

Awesome Service Great selection convenient drop-off and pick-up

Easy access, courteous staff, and prompt service!

The best. Love just get a vehicle and not visiting the counter.

Quick, I mean QUICK, service!