I had a great experience at this location every time I travel to San Diego, CA they have always been great. This last weekend I was coming in to San Diego for my fathers funeral and arrived really late in the evening. Unfortunately the original vehicle I had reserved was not available. Employee Aliyah was great she already had a few back up vehicles due to the even upgraded us and let us choose from a few different vehicles. She was very apologetic for not having us a sport car made us feel she was truly sympathetic to the inconvenience of not having the original car we wanted. A five star employee in my book

My experience Sucked! Rented the car. When returning the car, I left a nice Cooler on the back seat full with food and beverages. Dropped the car off and as soon as I arrived home I noticed I didn’t have it. Called immediately. They claim they never saw it. I went to the airport the next morning to look for the cooler and they said there wasn’t a cooler in the lost and found. The car was re-rented right after I dropped it off. They said someone went through that car quickly, and re-rented. I asked them to check the kiosk where the individuals work on the returned cars and they said there was nothing there. I have written to ENTERPRISE several times! Never a response. Called a national corporate number and the lady said “That’s too bad! You can’t even speak to someone without being on hold for an hour or more. CUSTOMER SERVICE DOES NOT EXIST HERE!!!

They didnt have my car so they upgraded me to a bigger SUV. Cas was extremely helpful I had asked him if he knew how to set up the Bluetooth in the discovery I got. He got in the car and helped me figure it out.

Professional, positive, and patient. Neely was extremely knowledgeable, professional, and polite. Enterprise is lucky to have her. 7 star Diamond treatment; by far my best rental car experience.

Fast friendly service! Best customer service of any rental agencies this location is no different. Virtually no line when we rented yesterday and no trouble (or fee) to add a family member driver today.

Arrived with my family to pick up our rental car and everything was different than you is different than usual, They now want to know where youre going with their car which is OK but still a bit weird. Then when we got the car, A driver pulled up with the car and he hopped out and handed the lady helping us the key and he took off . We did the usual walk around and then when I started to load the kids in the car in their car seats the car started rolling away. Is while I was half in it. I ended up having to drag my feet on the ground to stop the car from rolling, I ended up pulling muscles in my legs and back. I got out and realized the person delivering the car left the car in neutral. I then made my complaint to the employee there, they apologized and said someone would be reaching out to me. I did not hear anything from them. when I delivered the car I asked again if someone would be reaching out to me about this issue they said someone will be reaching out in the next 24 to 48 hours that has been a week ago no one has called.

Great selection. The prices are rather high right now due to everyone deciding to travel. But the prices are high every where. Enterprise has great customer service and great staff.

-10000/10. Would not recommend. My husband and I left money and a picture in the glove box and immediately went back to get it. We knew 100% for a FACT we left it there. They said nothing was found, wouldn’t let us check for ourselves. These people are thieves. They say they have cameras, so let me check then because we know for a fact if they checked the whole car after like they say they did, they would have found or stuff. So beyond disappointed with this company & we WILL be putting up a fight with them.

I truly cant describe the unprofessionalism from LAYLA & LAUREN. I had made a call with enterprise regarding the safety from the vehicle i had rented at a different location. I was currently driving and that location was the nearest one so I decided to call and make another reservation, unfortunately as soon as I arrive they didnt want to help me! When I had already spoken to one of them and they had said yes that they had many cars available, as soon as I told them that my Insurance was paying they immediately said they couldnt help me and to take the car to the other branch where I had picked it up. Theirs many more details but Im trying to keep it short.Enterprise I would definitely revaluate their professionalism representing your company!!!Any details pls feel free to reach out to formally submit a complaint in letting me drive a vehicle that was malfunctioning and put me and my family at risk!

Easily the most friendly enterprise Ive ever been to. Lines were a bit long, but its Covid.

Dont trust the customer service reps working there, THEY WILL LIE TO CLOSE THE SALE. We were told that we wouldnt have to pay the fee for dropping the rental at a different location, so we agreed to use them. We didnt receive a receipt, but we had been traveling all day so we didnt even think about it. The next day we drop off the car and get charged an extra $263 and the invoice says we got charged for a Luxury Elite SUV when we drove a Durango. After several weeks of waiting for them to give us an explanation and several emails with no resolution, I call. Turns out, their representative never put a note on the rental agreement to take off that charge, and then SD Enterprise denied our refund even though THEIR REP LIED TO US. God knows how many people they have done this to and gotten away with it!

An infuriating and disappointing chapter of an otherwise amazing road trip through Southern Utah. My advice: dont waste your time renting from Enterprise, Alamo, National, etc. (especially the SD Airport branch).When I first arrived at the agency, I was told there were no RAV4-like vehicles available (what I had reserved) and was given a large SUV.Id not even driven it past San Onofre when the first of many TPMS lights turns on. I put air in the tires and wait for the light to turn off. After a few cycles of this, I discovered what the issue was when my right rear tire blew up (literally blew up - see pics) on the freeway, taking the entire wheel housing and much of the bumper with it - a terrifying experience for me and my 3 passengers.The manager, Robert Perris, informs me that the tires had been inspected prior to my driving the vehicle and (get this), he has personally reviewed the tapes of the inspection. What is this, the NFL? Whether you reviewed tapes or not or whether your employees gave the tires a satisfactory rating is of no concern to me. Here are the facts:After immediately calling Alamo Roadside Assistance and being put on hold for over 45 minutes, a helpful motorist stopped to assist us with the tire change, however when we opened the spare tire housing, there was no spare. Now, the manager assures me that some models of vehicles do not come with a spare. I hope for all future renters sake that this last bit is not true. But whether your employees forgot the spare or it just didnt come with one, well, frankly, Im not sure which is worse.I finally called AAA to tow us to the nearest town (after an hour in the blazing sun), and when we pulled into the Chevron, the head repairman told me that both rear tires were at dangerously low tread. I was not taking this vehicle off-roading. In fact, I was strictly freeway for 99% of my trip thus far, however Manager Robert Perris insists that somewhere between his employees inspecting the tires and the tire blowing, I am at fault for the dangerously low tread.I was assured on the phone with customer service that I would be reimbursed for the tow and twin tire replacement (a total of $481.72 out of pocket) and so I signed off on having the work done. Of course, when I arrived to drop off the car, the office informed me they possessed no notes from customer service in this regard. (This ones on me, yall. ALWAYS get it in writing.)Knowing that Id be driving back through 116-degree LV desert and, oh yeah, now the coolant level is suddenly empty, I decided to exchange the car. Of course the nearest location had 0 SUVs, so I settled for a minivan.I expected to be reimbursed immediately for my expenses and to be refunded for the rental fee. Instead, I was greeted with a difficult employee who told me he would deduct the cost of the tires/tow from my total (~15% discount). When I told him that was unacceptable, he told me there was nothing he could do, but that I could call the Manager, Robert Perris, who would have the authority to reimburse me by check or cash. I did just that, and after dealing with looping customer service dialogue options, I decided to return in person.Robert told me that he did not have the authority to help me any further and that he would speak to his Area Manager ASAP to see what else we can do. I guess that turned about to be nothing, because today he called me and told me that Im responsible for the damage to the car. Then he accused me of over-inflating the tires, which was the only reason he could think they would have blown. If that were the case, then why did your TPMS light come on before I even touched the tires? And why did the Chevron repairman tell me both rear tires had dangerously low tread? Also, Im not an idiot. Such accusations astounded me beyond belief and, after realizing that he was playing the offensive to save his hide from his own management, I settled for writing this brief literature and taking my lumps. Queue Customer Service is of utmost importance... saving-face response by management.

3.50 for a coke.. pretty excessive I thought.. will drink water next visit.. whats next 5bucks an egg?

I usually dont rent vehicles but when I do its ways from Enterprise. Their customer service is great in all locations.

We reserved a car for the long weekend and as expected the size we were looking for were all gone. Our rep was Mike (really hoping I am not using the wrong name) and he was super nice and helpful. He gave us and upgrade with a tiny increase in the price. He was very helpful and friendly and we had a great experience working with him !Good enterprise location for sure..the shuttle to the airport takes just 10 minutes approximately

Horrible place dont ever rent anything from them they gobout of thete way to find any reason to charge you more anything at all and you have no option other then to pay it.

My car was immaculate and the service was very fast and friendly.

What a policy: nonresidents can use debit cards but residents cannot. I will NEVER use this company for rentals again. If you don’t want debit cards then don’t allow anyone to use them, but don’t have a two tiered system where you treat people differently based on where they live! Plus, they had the worst customer service at both face to face and over the phone with zero answers or helpfulness. They didn’t even understand the company policy that makes no sense; so I guess I can relate to that.Thank you for your response Enterprise, but you are aware of the policy, it’s not unique to me based on previous reviews stating the same issue.

Great customer service, I will rent here again.

Friendly staff I’ve been here twice to this location never waited to long if your car not ready they will accommodate with an upgrade

They all ways come through for me great service

Great staff definitely will be using them again soon

Really amazing experience with kendall. She hooked us up with a Maserati for only $50 more. Will definitely recommend to friends and family.

Easy to reserve and pick up vehicle.

The guy who was helping us name (Yusuf), tried to give some extra service of Course for additional money, we clearly told him we don’t need unless roadside assistance, but he still keep going and told me I extremely recommend you pay additional 30$ and get coverage, this is too much and Unprofessional.guys check my account and see how many vehicles I already rent from you guys, I know the deal better than you, once customer say no I don’t want, don’t pressure them anymore

When I arrived at the San Diego Airport Enterprise, there was an extremely long line and only one employee checking people in. ALL of the self check in kiosks were out of order. After I finally got checked in, I took the escalator up to the second floor to get my SUV. The vehicle assigned to me had heavy damage (it looked as though it had been “keyed” on both sides) but I was told that there were no other options. I asked for a printed receipt (I like having something physical not just email), and the employee gave me a loud sigh/eye roll and told me that I’d have to wait. I waited for over 45 minutes before I finally got hot/tired/angry and told them to just forget it. When I returned the vehicle, I returned it with a full tank, but still got a fuel charge on my bill. This would have NEVER happened when Jack or Andy Taylor were running the company. Back then, Enterprise was the gold standard. After this experience, this formally loyal customer will now look elsewhere. I have a reservation for an Enterprise car for my upcoming trip to Ireland, and will now spend today looking at other options. My suggestion? Avoid Enterprise, National, and Alamo (all owned by Enterprise) at the San Diego Airport! You’d be better off walking!!!

I felt so disrespect. It was one of the worst experiences Ive had renting a car. I was asked where was I going what area did I plan to stay in. Excuse me I am paying my money for unlimited miles Ill go where I want. I really wish I could remember the agents name at the San Diego Airport. He questioned me like the FBI or as if I was renting his personal car. The worst part there was a white couple before me and he never asked them those questions. I brought that to his attention and he gave me some lame excuse said he did but he didnt . Just rude and disrespectful very disappointed

The manager Jonathan was AMAZING ! He definitely helped me in every way possible. His Professionalism & level of customer service was ON POINT. Most importantly he has COMPASSION. Which we don’t usually experience.... I would rent from him all the time!I love Enterprise!!! Always have

Very smooth and easy pick up, gave us our choice of three cars in the class we paid for. Employees went over the car with us beforehand, allowing us the chance to point out any damage before our trip.Drop off at the San Diego rental car center was very well marked and simple. Drop off at enterprise went perfectly smooth.

Booking, pick-up and the overall experience with the vehicle was outstanding. The personnel were professional, polite and very helpful. When picking up the car I was asked if I would return it with the gas tank full or if I wanted to return it empty, I answered that it would be full. Prior to dropping off the vehicle I completely topped off the tank. When I returned the car I was asked by the attendant if I needed a printed receipt or if i would be satisfied with one to be emailed to my address on file. I was happy to save the paper and accept an emailed receipt. A couple of days after returning home I reviewed the receipt and found a charge for $10.58 for gasoline. I contacted the company and was told that they use a formula to determine how much to charge for gas; but had the employee started the car they would have seen that the tank was already full. The customer service agent I spoke with on the phone was happy to refund the gas charge. I dont know how often this happens but will ensure that in the future, I receive a printed receipt and carefully review it before departing.

I love enterprise. As always I made reservations ahead of time. The process was so simple and confident which is a huge plus when on a stressful trip. From the start our rep at the counter as friendly and efficent..even pulled up info for me on how far I was traveling while I was finishing my check in process. We then went to pick a car..again top notch quality and attention. The whole process took under 30 minutes and we were on the road! Thank you to enterprise and the amazing staff!

Great service...free upgrade...greeted with a smile! Thanks GABS!!!

Need to clean the windows. great customer service

Theyve always been very helpful and great customer service willing to go the extra mile, if needed.

Great experience, we rented for just over a week with no issues. Had to change our return time on the app once, very simple.+ Rep at counter was very friendly. (9pm)+ Multiple options for vehicles and colors.+ Representative was knowledgeable about cons and pros of the vehicle or our particular trip.+ Very clean+ Return at 6am took less then a minute.

I would have given a 5 star review if it weren’t for 1 annoyance. The check in and check our process was extremely easy, quick and sanitary. My annoyance was the person who brought us to the car had zero personality, and NO knowledge about the car hatchback and how it opens. He actually told me 3rimes that it was broken and I needed to put our suitcases in through the backseat. It was a brand new car! I had to walk back to the front to ask someone else who was very nice and apologetic. He Immediately walked us over to the car and showed us where the button was to open the hatch back.I would recommend Enterprise as I have been renting from them for years and have always had excellent service.

Five star service! The representatives are always friendly and knowledgeable. It’s super easy to pick up a reservation, and it’s always ready to go. It’s also a super quick drop off. Vehicles are almost always brand new, clean and comfortable. Completely satisfied with them and I highly recommend.

Worst irresponsible customer service ever!!! I was refused a car with the use of a debit card even though I had called and spoke to someone about it and received an email confirmation afterwards with my reservation. I was willing to pay a huge deposit and had thousands of dollars in my checking account which I showed them from my email and I only needed a car for half the day locally. Some rule about because my drivers license was from San Diego California but I didnt even live in the state anymore. But that was never told to me over the phone or email even though they were aware of it.So after I unnecessarily paid for an Uber from the Tijuana cbx bridge and Im a pain disabled 67 year old woman with three suitcases, they said no and offered no physical help, suggestions or apologies and just left me stranded dragging my bags around a huge garage desperately trying to find another place because I had medical appointments and one afternoon to do important errands before catching my outbound flight.I was in tears by then but even the manager didnt care who was a young woman, and my entire day could have been ruined and I might have had to sit in the airport for 12 hours. This was also during the pandemic when not many restaurants were available.I found Payless Rental who hooked me up in 5 minutes and were very kind and understanding. I even got a better car for the same price so needless to say I will never use Enterprise again and I have frequently in the past when I had credit cards. This issue may not apply to you but if this is their general philosophy and attitude toward customer service, especially with older people with special needs, that will carry over into other areas.

Ive been a long time renter from Enterprise Exotics and over the years I have tried other exotics companies, but they dont come close. Enterpise exotics does a fantastic job in both the quality of service and quantity of options. Was in there a few weeks ago for my birthday and the employees there truly made me feel special. Thanks Guys!

Rent a truck and it smell like dog hair. Seats had dog hair everywhere but only full size truck they have. Maybe you should offer to upgrade for your repeat customers? Then I rent again and you charge me for one gallon of gas? Tank was full when I dropped off. Going to rent somewhere else. Your customer service sucks!

Seamless process. Reservation was flawlessly executed. Return was a breeze.

This one star review is only for my last experience. Prior to this trip we have always had great experiences with Enterprise. Im not sure where this went wrong, but I am so disappointed in Enterprise. They didnt have the rental size we requested, gave us a smaller vehicle that didnt fit everything and everyone and wound up charging us more- even after customer service said that they would adjust the charges. That never happened. So I wound up paying double for a vehicle that was too small for our needs. We had to travel with luggage ontop of children. one child had to sit on my friends lap. Totally unsafe. in the meantime, during our trip I had to do the leg work to find the vehicle that was the size I needed. No one had anything available- the entire week. San Diego airport did not answer their phones. It was horrible, and on more than one occasion I got rude customer service reps. 2 of the reps were nice and helpful, and tried to get our price adjusted but was unsuccessfulUpdate: even though they replied right away to this review, they did not contact me even after sending the email with my contact info as requested. They just responded here so it looks like they are on it. That is not actually the case. I will update if they ever contact me back.

I rent from Enterprise 2-3 times a month and have done so for about 10 years. I simply could not be happier, the staff are always great, attentive, and helpful. Cars are nearly always clean and work well. I never even consider using another agency unless Enterprise isnt an option in that location.Im very loyal and with good reason.

Favorite car rental company...

I had a small issue with the rental car. A warning associated with the tire pressure kept coming up. I tried to reach your customer service on Friday. Never could get through. Tried again on Saturday and finally was able to get a human on the line. I told them the issue and the agent told me to not worry about it. When I asked if it was possible to trade vehicles he said, We are sold out. Nothing is available. He was very hard to understand on the phone as well. Overall not the best experience. TGR

My experience was great with the Enterprise at the San Diego airport. I got there at 11:45 PM. My rep was Kyle and he was awesome! Very professional and courteous. I had chosen to pick up a VW Jetta but since they didnt have one they upgraded me to a Hyundai Kona SUV for free. I will definitely always prefer Enterprise over other car rentals.

My whole experience from check in to check out was great. I was very happy with the price of the rental, the courteous staff, and the car was clean and performed like new! Ive always had great experiences renting from Enterprise and will definitely rent from them again.

Excellent Enterprise rental experience as usual. The counter staff was efficient and helpful. Alex at the reception lot was prompt and very knowledgeable about his inventory. I rented a Jaguar SUV with a ton of technology and infotainment. Alex took an additional few minutes to show me the ins and out of the vehicles features. Upon returning the vehicle it was straight forward as well. Marco was quick to notice I returned the vehicle early and promptly pro-rated the rental rate, then emailed me the updated receipt.Thanks Enterprise!

I had the best experience ever for renting a car from a rental car place. I was told all the fees up front and no surprises. The staff were very professional and friendly. They made me feel valued as a customer. This is what I look for when I select a business to do business with. I can honestly say that Im only going to rent from Enterprise going forward.

My first time renting a car and I was alone. They made it super easy and fast to get the car and return it! They also send you an email with detailed instructions on how to get to their car rental place and what to do when you pick up and return the car.Highly recommend.

I have been a long-time customer in multiple cities at Enterprise Rent-a-Car because the convenience, customer service, vehicle assortment and quality were always outstanding. Renting at the San Diego, CA airport permanently sealed the deal. This location was just exceptional in the process, price, selection, speed and customer service they provided. Dont know who manages that location, but thank you! Really an outstanding experience

San Diego airport location was easy to get to. Friendly and fast service. Return was a breeze. Also return person was extremely helpful and made sure all was good.

Fast and easy to get a car

While I’m overall pleased with my Enterprise experience I have to express my disappointment too. I rented a luxury class SUV (Cadillac Escalade) for my family vacation. When I arrived at the counter the young man working there, looked at me from head to toe. He most have decided I can’t afford to rent this class of vehicle. He asked me a series of questions which were unnecessary and boarder line unprofessional. I rent vehicles 10-14 per year. My employer actually has a contract with Enterprise. I’m familiar with what is normally asked and what is not. I patiently answered the questions to expedite my rental process. (Wanted to start my vacation!!) I called and complained later. Don’t judge a book by its cover!!!

The gentleman at the counter was not friendly. I tried making small talk, but he obviously wanted nothing to do with it. I kinda felt like I was interrupting his day, even though the airport was a ghost town. Everything else was very smooth. No hidden costs or fee’s

I rented at San Diego Airport and the process was so easy and the people were so friendly. Returned it to Vegas Airport and the same was experienced. Thank you for such a great experience when I was truly in a pinch.

We took a two-week driving vacation in California during the Covid-19 pandemic in July 2020. This vehicle was picked up in one location and dropped off at another. Both locations offered excellent service and we were in and out in minutes. The price for the two weeks was also a lot less than expected. Have always rented with Enterprise and will continue.

I had some issues and misfortunes happen to me during my time renting from enterprise but they were very helpful and responsive in helping me get back on the road. However, my first car, a Nissan Sentra, was not up to the standard I thought I had paid for and the interior windshield was difficult to see through and very dirty from the previous renter who had been smoking in the car which also left the car smelling awful. The second car that was rented to me was a much cleaner and capable Toyota Camry and that left me happy with my renting experience.

Andrew the manager at the location was very helpful throughout.Got time pressure indicator light in 10 mins of driving, right after I reached my destination within few mins slowly tire got flat. Had to use Enterprises 24X7 Roadside assistance service to get the flat tire replaced with a spare tire.Used the truck I rented very carefully since then. Upon explaining the hardship occurred Andrew knocked off the additional charges for 24X7 roadside assistance as well as knocked off additional 20% off for the inconvenience (which I didnt ask for :)).Great Customer service Experience. I must say, Enterprise never disappoint when it comes to taking care of their customer. Always have had best experience with Enterprise. This was my first time dealing with flat tire with Enterprise Car Rental. Thanks Andrew!

Very Covid friendly and safety first. Swapped out car that had a sensor issue with no problem same day. Customer service was great.

Friendly staff, quick service, and efficient rental return process. I could not have asked for a better experience. Thank you for prividing exceptional customer service.

Super easy to get to. Arrive, come down to baggage claim, cross the street and board the shuttle to car rentals. Get off on ONE stop where EVERY car rental company is under ONE roof and pretty cool, car-art decor is by escalators. Staff at enterprise is always super friendly, which is why I only use them. Car was super clean and easy to drive. Great experience all around.

I recently rented a SUV from Enterprise while visiting in San Diego. I must say that the process was extremely pleasant. They upgraded me at no cost to a full sized Chevy Tahoe. The service was great and dropping it back off was simple and easy. I would highly recommend Enterprise Rentals to anyone.

Biggest waste of time ever. Made a reservation only to be rold at the counter that the visa denit card my bank issued me cant be us edd for a deposit.you should make that known in bold letters. Wasted both my time and my money

The service center was great...however when the gentleman that assigned me to this car he just did a quit walk-around of the car. He seem to be in a big hurry to finish-up with me. I was wondering why all the windows was roll-down and when I left the gate, I had roll up all these windows. After doing this, a huge bad odor had hit me. I would had turned back around to take it back, but had a very important business meeting to get to. After my schedule business meeting was over, I had walk back out to the car. When I had open the doors up, the smell was overcoming in it. I also notice that the interior was not clean at all. With this Covid-19 pandemic going on, you would think that the first thing should be done when a car is returned...get it clean and sanitize inside out. It has a sign in the car that says NO SMOKING. But yet, Enterprise does not care about the other customer that checks it back out. Someday in the near future this will become a liability issue for Enterprise. I have been a huge Enterprise customer for many years, but now will rethink my options.

Friendly and competent staff (Audrey) was waiting for me upon arrival and at the San Diego Enterprise location and showed me to a really nice vehicle that was clean and ready for me to be out of the rental location within 5 minutes of arriving. An enjoyable experience. Returning it was even easier, and my invoice receipt was already on my e-mail by the time the shuttle arrived at the terminal.

Decided to book a last minute trip to San Diego for my birthday. Didnt want to spend it in Phoenix as it was forecast to be 114. Went thru USAA to reach Enterprise portal. Reserving was easy and once at the airport I asked to upgrade to a Tahoe. No problem and I was shortly on my way. Great experience and great price.

Great service, thanks!

Flawless rental experience ... good price, quality vehicle, safe experience. No hard sell to upgrade, etc. I appreciate that.

Everything was great. People were friendly. Car was nice and clean. What more do you want?

Super easy check in. Offered an upgrade to an SUV which was extremely clean and well maintained. Check out equally easy. All employees were courteous and efficient. Been an Enterprise customer 30+ years and I must say this was the best experience ever.

Have been renting with Enterprise for years. Always a great company with lots of car choices. Vehicles have been in good shape and sometimes brand new! They take care of me when things arent perfect. Love the attention and customer service. Thank you!

Service was friendly and fast. Cost was affordable and appropriate. The cars windows were not clean. The car was a hybrid, which we found out after we left the rental car facility, when the engine shut off at the first red light.

Overall it was a good experience. Got off to a bit of a rocky start with all the add on sales we were presented with upon pick up of the car but after politely refusing all of them we were on our way. Upon pulling out of the dark parking garage into the sunlight we discovered the windshield was dirty with water spots and we had to use the wipers to clear away the film so we could see. After that it was clear sailing, the car ran well, everything else was clean and we had a great time driving all of 221 miles over our 5 day excursion. The drop off of the car was a piece of cake, drive in, unload and off we went on a shuttle to the airport terminal. We are planning many more trips in that direction and will be utilizing Enterprise for every trip!

Service from the start of my reservation online to picking up the vehicle then finally returning the vehicle was GREAT! I love enterprise, the vehicle choices are always plenty. If you want something that they do not have, they do their best to find it.

Enterprise Renta-A-Car San Diego Airport — I have been renting cars here for almost 14 years now, 3-4 times a year and it has been consistently a great experience every time! Three times in that period I had to use a different company because the rates were lower and I couldnt use great customer service to justify my own choice, but those experiences convinced me to argue harder for Enterprise. And over time the accumulated points give me savings in free rental days. I like that Enterprise greets me in the car area and escorts me to my choices, walks around the car with me to check for damage and assists me in finding the location of wipers, lights, gas compartment lock, etc.Over the years, Ive had a couple of instances where I needed to exchange the car over a strange noise, and a swap was made quickly with them bringing me the new car. Returns are always quick and easy too, Im on my way in less than 3 minutes.I have used Enterprise in other cities too and always found the same great personalized service. Yes, this is a real endorsement by a very satisfied customer!

The Audi Quatro 5 was spotless, staff was very busy at pick-up time, but very accommodating, the 2 time extensions went off without an issue with corporate representatives contacted, return @ 5 AM was fast, efficient, and staff was excellent again.At the San Diego Airport, the rental car buses, wait times, hauling luggage, and long walks with luggage for my wife & I was a death march....and not pleasant.Overall, our Enterprise experience was Outstanding....because of the vehicle quality and staff.Thank you.

For the past 2 years I used a variety of discount car rentals. When all isconsidered, you save no money with these discounters. I have now used Enterprise 4 times and each time the serviece is great, the prices are very competitive, good locations, clean cars - I give them a strong thumbs up!

Fast cheap and great cars

Easy reservation experience. Great customer service at San Diego airport location. Simple and easy return - no hassle. We made a change to vehicle upon arrival at airport and it was also simple with no hassle.

Drove from coast to coast in a comfy Infiniti. Made it easy to drive 4100 miles. Thanks

The staff was very friendly and professional. Both rentals were clean and the process was very smooth and made the trip more relaxing. Will use for future trips.

I arrived at San Diego on a Friday evening around 8 pm. The shuttle to the Enterprise dropped me off. I went into the building to check in. The line was to the door! And only one person working the counter! I tried to do the kiosk checkin but it would not accept my drivers license. So back in the line I went. 45 minutes i stood in line. I then went upstairs to get my car. I told Frank what had happened. He was great, and he apologized. He made me feel better. It was a long day...

The service at the San Diego airport location was excellent. Very efficient and personable front desk person, and the gentleman who took us to the vehicle was excellent. A+ experience. Returning the vehicle was efficient and painless.

Great customer service. Great vehicle selection. Vehicle was very clean and tank full of fuel.

Car was ready on time. Was clean and what I ordered. Process at check out was very efficient.

I have been renting from enterprise for over 10 years now mostly great experience wonderful customer service, there has been some hiccups nothing big, but my last experience from SD international Airport upset me as my drop off location was changed with out explaining and since during all 10 years of dealing with them I never had any response not to trust them so I signed the contract without reading, that was my mistake, of course the drop off location understood the situation and fixed the isue but it i lost half a day of work to be able to drop off the rental.

Great experience. Streamlined check out, got us into a vehicle that met our needs. Easy drop off. Enterprise Rent-A-Car is the best way to go!

Loved the new setup at the San Diego Airport. It was so smooth picking up our car and returning it. Would recommend the enterprise car rental location here to everyone!! 10/10!

Great clean car for the price, and fast effienct staff. Little more advice on returning car would have been helpful, but with the internet you can figure it out.

Car was new and clean. Pick up and return were uncomplicated and low pressure. I reserved through Priceline, and I was very pleased that Enterprise did not attempt to up sell my reservation.

San Diego Ca. Airport Enterprise. The quality of guest services from this location is genuinely 5 stars. We arrived in Sandiego on the weekend, where one can expect delays on a busy day. We had to take the shuttle to enterprise, so we stood in line like everyone else to hitch ride to the rental location. We were the last in line to get on the shuttle when we were rudely cut off by the driver. He said, You will have to catch the bus behind you. Not even a sorry and very sarcastic, said this is San Diego, not the east coast! Not sure what that meant? Almost waited for him to throw up some signs. Lol... So we turned around and headed to the shuttle pulling up and the folks in front of the line said the line starts back there. Not to judge but she made me think she was not use to the diverse state of California. The second shuttle driver caught this and quickly put an end to the situation. He mentioned out loud, I got you and I can see that from the expressionon their faces that they were in for a rude awaking. Then the whole way there I sat right across from them which I can see them staring me down. Or which, I want to believe, they liked what I was wearing from head to toe! Ill go with this! Its tough enough dealing with the pandemic, people in general should look out for one another. To make things worse, the SUV we reserved was not ready. But the team did everything to accommodate us. So we patiently waited for our Rental and didnt mind because of their kindness. Once ready for us they gave us a credit for one day which was unexpected. Much appreciated team Eneterprise. We had the Luxury 8 passenger vehicle for 4 days which was awesome to have our family all together in one vehicle. When my relatives left to head back to the Bay, we exchanged our SUV for a smaller vehicle which went like clock work! We exchanged our 8 passenger vehicle for a smaller luxury SUV and drove off happy. The manager remembered us and told us that a tank of gas was on them! Wow, another awesome experience. As a consultant of a large name brand company and who understands the challenges of customer service, team SD Enterprise really impressed us! The team at Enterprise gave us confidence that there are nice people out there. They treated us with respect and courtesy. The whole experience with them is 5 Stars. Good job SD ENTERPRISE. I have nothing but praise for their professionalism. We look forward to our next rental with your location. Thank you!

The check-in process with Enterprise is annoying. Once we got to the garage, we had to wait, for what seemed to be a long time. During that time we had 2 different people come tell us that someone else would be along shortly to help. What were they doing? Then you have to deal with all the up-sell questions and the walk around. It all takes way too much time. I much prefer either Avis or National where you show up, get in your car and drive out. I will avoid Enterprise at all cost in the future.

Fantastic service! Collin was professional and helpful to make checkin super fast and easy. Really appreciate the first rate experience you provide. It is leaps and bounds better than any other company out there!

I had planned to make a reservation at the counter and when I got to the counter the gentleman told me that the line was too long and he didnt have time. He then told me to hop in the Alamo car rental line. I refused and ended up having to open my laptop, book online through my concierge service, wait 20 minutes for processing, and then go back to the end of the line at Enterprise to get service. Having been in customer service for 6 years at a former job, I was a little in shock as to how they dealt with me.

They go beyond the great service and nice clean cars. I forgot my phone in the car after my rental return and about four of the checkout team members were extremely helpful in getting my phone back to me. Thank you Enterprise!

Easy and fast

Always easy and the enterprise staff are the most highly trained polite knowledgeable and caring employees. It’s really customer care that keeps me renting from Enterprise

Picked up a vehicle on San Diego. Found Dog treats under the drivers seat. Pet hair all over the back seat. Seemed like the vehicle was not clean and/or sanitized. A bit disturbing considering we are being so careful nowadays. And I picked Enterprise as my choice for car rental.

Fastest and easiest check out and check in ever. Super friendly!! Thanks, Enterprise!