We rented a car at Alamo for our August vacation in the San Diego, CA area. The pickup service is on kiosks now but the customer service rep was very helpful and even helped us with an upgrade we needed because we had four adults luggage. Car pickup was easy, we had no problems with the car and drop off was very easy. I was glad we booked early because I know how hard it is to find a rental car right now, but our upgrade was easy. Great service at all points!

Rented at San Diego airport. Booked online through hotwire for a pickup truck (cheapest). At the rental counter, the sales rep was extremely pleasant and expeditious. I didnt want coverage and there was no hard sell. He could tell by my rental dates that I wouldnt want the prepaid gas (would not use much, so why buy a tank). From the counter, at the station with cars, the attendant there was very nice and since they had no pick up trucks, offered me a 4 runner (great). Car was great shape and clean. Lastly, person checking out the car by the exit was very personable. The whole system was smooth and seamless and was very quick.

Rented a car from Alamo through Chase bank. Returned it with no issues. A few days after they charged us on our card an exorbitant fee for gas. The charges went through. 3 weeks later we are getting letters from their collection agency threatening us saying we hadn’t paid. I called the number, the lady on the phone is telling me that yes it showed we paid but we still have to talk to their collection agency. I emailed two addresses on the bill. One replied saying our account was paid in full, the other is telling us to call them and take care of the matter. NEVER will I ever use them again even though I travel a lot. I advise anyone using them to be very careful! Better yet, find a better rental company!

Car rentals have become streamlined at the San Diego International Airport. After your flight arrives, follow the signage to the Rental Car Shuttle. One shuttle takes you to all the different agencies. After getting off the shuttle follow the signs to your particular agency. Their counters are all right next to each other. I used Alamo this time around.I used the kiosk to check in a couple hours prior to my default reservation time of noon. No problem. An employee was standing by and the second I finished the kiosk transaction he stepped in to ask if I had any additional questions. He gave be directions to the escalator that took me up to the Alamo level where the cars were parked. Just a few steps off the escalator while I pulled out my paperwork to confirm the class of car I had reserved, I was greeted by an Alamo employee who directed me to the area that contained my class. There were a handful of cars to choose from. I picked a nice little Hyundai Kona SUV. It met my needs quite nicely for my week visiting family. It had plenty of power (I wish I had found sport mode sooner) for my drive up Wildcat Canyon Road. A week later, I returned my car prior to the default time of noon and Alamo recognized that and adjusted my rental charge accordingly.It was such a smooth transaction I would not hesitate to rent from Alamo again.

We arrived in San Diego Airport close to midnight, & previously booked a car @ Mex car rental, which apparently no one at the car rental area has ever heard of. When we called the # for Mex car rental, the offices were off site & closed. We were up for almost 24 hrs, & a wonderful & professional representative @ Alamo came to the rescue. I wish I wrote his name down when we asked; but I didn’t, so now his name escapes me. I like to give credit where it’s due, so I hope my description helps his superiors to commend him. He has only been there for 2 weeks, yet his professional & courteous disposition worked miracles. Everyone was out of cars with the exception of one, & he called everywhere to get us a vehicle. These technologically challenged grandparents are so grateful for this friendly multitasking angel. He is certainly an asset to the Alamo organization & society in general.

We rented a Chrysler Pacifica which had 36k miles on it and this vehicle appeared and drove like a new car. No issues. Great job Alamo!

I reserved a car on or about 30 March 20121for my daughters wedding, well before the rental car shortage. Check in went smooth, without any delays. After arriving upstairs I was told there were no Cadillacs or luxury cars of that class available but that I could upgrade. There was only one car that I could upgrade to with no additional cost. That was an Audi Quatro SportBack. Knowing Audi is normally a luxury car that was basically my only choice with paying big bucks for anything else. The Audi was a nice car until you get it on the road. I am only 511 and I had to bend in half almost to get inside, especially while parking anyplace. The Audi was only semi comfortable and I felt every single bump in the road on the SoCal freeways. And there were a lot of them. The 2 stars is only because of the AUDI. Turn in was quick and easy.

Super easy experience! I checked out from their San Diego Airport location using their self checkout machines (due to the line). The machine was a little slow and confusing (like most self-checkout machines) but it worked and we were on our way! Much quicker than Hertz for me. The Toyota Corolla we got was beautiful! Would definitely use Alamo again!

I rented at San Diego Sep 16 - Sep 25.I know there are no guarantees for cars but paid for a Full size + LDW + Gas which was a lot of money and was given a Mazda3. Is a Mazda3 considered full size these days - 3 people and 6 bags did not fit. The counter person was pleasant but unsympathetic and felt we could squeeze in. lol.The car had no manual in the glove box so we had to look up how to operate the care on the internet.Other than that, check-in/checkout was pretty efficient.

Very very dissatisfied with latest rental. The car I received was beyond acceptable. The car smelled and stains in the inside. The exterior was banged up with dents,scratches, pieces that were about to fall off, windows you could barley see out of.Would of been nice to listen to music but seemed that the speakers were blown out. And you got barely any sound out of.Check in process was ok, tried the kiosk but failed. Counter agent was nice and friendly and professional.Price of the car I paid to rent and what condition of car I got was not worth the price. Car had high miles (almost 36,000). This time around wasn’t a pleasant experience.

The whole process was fairly seamless from start to finish. I loved that we got to pick our own car. It was a quick and easy process and I feel very comfortable renting from this company again.

We have had some terrible experiences renting cars. This has been the most amazing one by far! They made it so easy to pick up the car. The car was cleaned, smelled great, and was exactly what we were expecting. They even gave us options when picking the car up! Will def be choosing Alamo over other rental places!

Nice car, but not good service

I rented a car from ALAMO for my vacation in San Diego. It was a good experience with hassle free pick up and drop off at the airport. No hidden charges or hard sell to purchase upgrades . Recommended

Rented out of San Diego airport. The rental line was long and slow and only one person on duty around noon on a Sunday morning. On chatting with others in line, most all had reservations, but no one was using the kiosks because “they didn’t work”. I tried and came to the same conclusion. However, the line wasn’t moving so I left my wife in line and tried the kiosk again. There were no instructions on how to use the kiosk, but after multiple attempts I was able to figure out the card reader, got into the system, printed my rental agreement and went to pick up my car.From that point on, it was a piece of cake. It took less than 5 min to get my car and get on the road. Return at the end of the week was also quick and easy.Alamo needs to post some helpful instructions by the kiosks! If they had been easier to use, the one agent would not have been overwhelmed and all those folks waiting in line for longer than the their flights took to get there would have been on their way. This should be an easy fix.

The check-in process was quick, easy and the office personnel were friendly. The vehicle was clean, easy to find and ready to go which made departure from the airport less stressful. Vehicle return was easy to find, painless and very efficient.

I had a great experience renting a car with Alamo. The staff met me as I walked over, and the rep was super nice and helpful. He let me pick out the model I wanted, and it was incredible! Their safety and cleanliness were top-notch. The return process was just as easy! I will definitely rent using Alamo again. It was a very positive experience.

Touchless check-in at computers was easy to navigate and was to my car in the lot in less than 15 min - Excellent. Price of rentals remains frustrating and overpriced.

I had a good experience renting in San Diego. The check in process was a little confusing. There are self service kiosks and regular agents, but there was only one queue for both. I opted for the self service kiosk and it was easy to use. Everything else about the rental process was quick and easy. The return area staff were friendly and helpful.

The experience checking in was easy the desk clerck was friendly and informative. The biggest draw back, was that the vehicle i specifically reserved was leased out the day i arrived. No reason to pay all the extra money for a luxury vehicle if its not going to be there when you arrive. So three stars for the desk clerks/ human interaction. Zero stars for not holding a specific reserve.

Excellent service! Upon arrival Alamo did not have the style of vehicle I had reserved so they took me next door to Enterprise Rental Car and provided me with a vehicle similar to what I had reserved earlier through Alamo. All done very quickly.

We always rent from Alamo because service is always good, however this time they over charge me when I returned the car and the young guy that we return the car didn’t said hi and how was the car and didn’t even tell us the amount.When we picked up the car the guy looked at our paper and said we can choose these cars. He let us choose a van, the car we took and another one.When I got home I realize that the price we paid was $92.97 over.I called at 1:45pm Hawaii time and talked with Danielle on April 26, 2021. She was nice and corrected it, however looking at her receipt it stilled looked wrong. The call ended at 2:14pm Hawaii time. The reference #36854783.Our original car rental was 948327592We have 2 more cars renting from Alamo and hope this doesn’t happened again.We thank you for your time and we greatly appreciate you fix our bill.

I recently rented a car for a weekend. I was fortunate that I had signed-upahead of time because there were many people standing in line without prior arrangements. Our car was new, clean, and ready for us. All of this took minutes. The personnel was very friendly and efficient. When I returned the car the process again was very quick and easy. I would definitely rent a car from Alamo again.

I picked up the car at the San Diego airportThe process was absolutely efficientThe service was super friendly and when I walk to the car and made a last minute switch and they were so accommodating and helped me without any drama. The whole thing was a wonderful experience.I would give it a 6 star 👍

When I rent a sports car and you give me a V6 Challenger? Like come on. Rent from Hertz if you want the guarantee since it actually says GT on Expedia and yea. Alamo sucks . Never renting from Alamo again.

We rented a vehicle on Wednesday at 1pm, and the sales associate informed us we had the rental until Friday at 1pm. We needed to extend our rental, and when we did (over the phone), we were informed that we had to return the vehicle on Thursday at 6pm. Because of that and the need to extend our rental, we had to pay an additional $150 for 24 more hours.We came back to return the vehicle on Saturday at 1pm and Jim took extremely great care of us, explained the confusion, and gave us a reimbursement. We will definitely rent from Alamo every trip! Great customer service :))

Easy to work with. Return was fast and we were on our way. You have to take the rental car shuttle to the rental car center.

Every time I visit San Diego, which is often, I ONLY use Alamo for my car rental. Not only are their cars clean and running properly, but their customer service is outstanding! My husband is 64 and during one of our visits, we quickly learned that the choice options for us were limited due to his height, but Alamo came through! They offered us a free upgrade without any questions or fuss. Thanks for always being reliable when far from home :)

Vehicle was ready and clean.They offered an upgrade to a larger van for 7 people, which I accepted.Quick check in and return.Good, kind, respectful staff.

Everything was easy about check in and check out. The vehicle (2021 Ford expedition max) was brand new and in great condition. The only thing I can recall was the check engine light was on, odd for a brand new vehicle. It never became an issue for us so minor inconvenience. Good experience overall.

Our car with another company fell through. Alamo was able to get us in with a car the same night. Despite being very busy, they were still polite. So thankful they had a car available for us.

It is a great experience with Alamo. The price is very reasonable and service is good.

We booked several months in advance for the cheapest price. Pickup was very easy using their kiosk machine, then went straight to area and got pick out our car. Drop off was easy and quick as well.

Arrived at SD Airport location to pick up the car, the clerk was cordial but not friendly. Not a local guy. Had two cars to choose from both had been smoked in. Choose the Malibu. Stinker car, cigarette smoke. The intermittent wiper was broken. The fuel was at 3/4 a tank. Other then these issues the process was easy, car ran good. Upon returning the return agent gave me a token credit which was appreciated. He was customer service oriented, Turned a disappointment in to a return customer. Thanks

We rented a standard size car and were very happy with our Hybrid Toyota Camry. It was fun to drive, and we got great gas millage. Easy to drive on the freeway too. Easy to pick up and drop off at San Diego airport. The car was very clean.

Poor customer service, solution focus, completion of processes. I got to the exit gate when I was inform my last names didnt match why was that not address at the counter or while I was loading the car. No gas package was asked about. Policy.on debit card use for different location drop off is silly and not listed on 3rd.party sites. I had to solve my own problem with no solutions or ideas from the company. Smh will never come back. All of this with 5 suitcars, car set and a young child at nite.

Process was very quick for both pick up and return the rental car.They let you choose from several different vehicles.Price was the best among other companies.I wish they had more Vw and Acura options (most of them I think were Hyundai).My next car rental will most likely be from Alamo again.

Our flight was really delayed like 12 hours and they still held a car for us. So grateful! Thank you

Alamo is the one for me. They have the best rates, full coverage no matter where you are in the states and best selection of cars. Nothing else comes close to mind. They really have amazing prices even on Holidays. Alamo all the way.

Online check in is awesome! Yes will still have to stand in line, but the process is much faster.

Corporate will say that your reservation is good for 24 hours but the onsite location says that they dont hold vehicles. Once they are gone, they are gone.

I made the reservation through their website and pick up was very quick & easy! Be sure to double check they charge you the right amount. Drop off was very easy too, the GPS took me right to the drop off, and there was a shuttle to pick me up right from there. Thanks!

The staff at Alamo were efficient and professional. Great customer service. I had to rent a van with a toddler car seat and it was all ready. I was even able to pick my own car. Thank you Alamo I’ll definitely be using your rental car services in the future.

Always use Alamo. Have never had a problem with anything. Check in process is quick and easy. Car that I reserved is available but if not am always offered an upgrade. Once tried a cheaper rental car company and it was a bad experience in every way and paid more in the end. Will always stick with Alamo.

An infuriating and disappointing chapter of an otherwise amazing road trip through Southern Utah. My advice: dont waste your time renting from Enterprise, Alamo, National, etc. (especially the SD Airport branch).When I first arrived at the agency, I was told there were no RAV4-like vehicles available (what I had reserved) and was given a large SUV.Id not even driven it past San Onofre when the first of many TPMS lights turns on. I put air in the tires and wait for the light to turn off. After a few cycles of this, I discovered what the issue was when my right rear tire blew up (literally blew up - see pics) on the freeway, taking the entire wheel housing and much of the bumper with it - a terrifying experience for me and my 3 passengers.The manager, Robert Perris, informs me that the tires had been inspected prior to my driving the vehicle and (get this), he has personally reviewed the tapes of the inspection. What is this, the NFL? Whether you reviewed tapes or not or whether your employees gave the tires a satisfactory rating is of no concern to me. Here are the facts:After immediately calling Alamo Roadside Assistance and being put on hold for over 45 minutes, a helpful motorist stopped to assist us with the tire change, however when we opened the spare tire housing, there was no spare. Now, the manager assures me that some models of vehicles do not come with a spare. I hope for all future renters sake that this last bit is not true. But whether your employees forgot the spare or it just didnt come with one, well, frankly, Im not sure which is worse.I finally called AAA to tow us to the nearest town (after an hour in the blazing sun), and when we pulled into the Chevron, the head repairman told me that both rear tires were at dangerously low tread. I was not taking this vehicle off-roading. In fact, I was strictly freeway for 99% of my trip thus far, however Manager Robert Perris insists that somewhere between his employees inspecting the tires and the tire blowing, I am at fault for the dangerously low tread.I was assured on the phone with customer service that I would be reimbursed for the tow and twin tire replacement (a total of $481.72 out of pocket) and so I signed off on having the work done. Of course, when I arrived to drop off the car, the office informed me they possessed no notes from customer service in this regard. (This ones on me, yall. ALWAYS get it in writing.)Knowing that Id be driving back through 116-degree LV desert and, oh yeah, now the coolant level is suddenly empty, I decided to exchange the car. Of course the nearest location had 0 SUVs, so I settled for a minivan.I expected to be reimbursed immediately for my expenses and to be refunded for the rental fee. Instead, I was greeted with a difficult employee who told me he would deduct the cost of the tires/tow from my total (~15% discount). When I told him that was unacceptable, he told me there was nothing he could do, but that I could call the Manager, Robert Perris, who would have the authority to reimburse me by check or cash. I did just that, and after dealing with looping customer service dialogue options, I decided to return in person.Robert told me that he did not have the authority to help me any further and that he would speak to his Area Manager ASAP to see what else we can do. I guess that turned about to be nothing, because today he called me and told me that Im responsible for the damage to the car. Then he accused me of over-inflating the tires, which was the only reason he could think they would have blown. If that were the case, then why did your TPMS light come on before I even touched the tires? And why did the Chevron repairman tell me both rear tires had dangerously low tread? Also, Im not an idiot. Such accusations astounded me beyond belief and, after realizing that he was playing the offensive to save his hide from his own management, I settled for writing this brief literature and taking my lumps. Queue Customer Service is of utmost importance... saving-face response by management.

Rented from Alamo at San Diego airport. Check out and check in were quick and easy. Car was in good shape. All staff were efficient and pleasant. Was not the cheapest but everything else was good.

Great experience with this company. Pickup and drop-off was quick and easy. Car was very comfortable.

Great experience, from start to finish. The check in online was very convenient and save me time. The check out process was very smooth.

Alamo was a life saver after we were scammed from a different car rental company that we had previously booked with in San Diego. After asking many car companies for a car the same day that we landed, Alamo was able to help us out and said that even though they don’t normally do this they heard our story and were able to get a car cleaned and ready for us as it just returned to them. They saved our trip and gave us a decent price. Would recommend! Thank you Alamo!

Exceedingly friendly, quick, and efficient service at this location of Alamo. A gentleman named Ali helped us and we were extremely impressed with his professionalism and kindness!

Easy pick up. Filled in the questions on line before going to the pick up site. Easy drop off. Had to leave two days earlier than expected and was credited for returning the car early. Car had only 85 original miles on it when I picked it up.

Rented during this high priced time. The minvan was a great car. Unfortunately I had a little bump with another car on the freeway. The person who checked me in was great at calming me and letting me know the process for an accident.

The awful experience. The staff does not want help you. They don’t accept credit card by chip reader, only slide. If it doesn’t work, they won’t help you, or give another options. The worst rental company I’ve ever met. Totally not recommended.

At rental time I told the employee we didnt know whether we were staying 4 or 5 days. Employee told me just do 4 and ask for a day extension if you decide to stay the extra day. ($463 for4 days). On day 3 I call for an extension and I was told it would be an ADDITIONAL$403..($866 total) . After confirming multiple times I was hearing correct. Im going to return a day early, get some money back and rent from any one of their competitors for less than$100

We recently rented a vehicle from Alamo at the San Diego airport. We rented a midsize SUV and found the selection to be excellent. All of the vehicle choices were newer and in great condition. The check in and check out process was very easy. I would definitely use Alamo again.

Absolutely incredible customer service from the manager. Left a jacket in my car return and realized on the way to the terminal. Nightmare. Sprinted to the shuttle back and the manager literally drifted to go check for the jacket. Found it and still had 30 mins to hop on the shuttle back to the terminal. Will we make the flight? Who knows, I’m literally writing this from the bus to the terminal, but I felt so compelled that I had to review. Alamo manager (I don’t know your name) - you’re a G!!! Give them your money.

Very smooth and fast experience. We did not have any problems at any point in the rental process. Highly recommend.

Great experience. Easy process and we were in and out quickly! We reserved prior to arriving which definitely made the process more streamlined.

We rented our car at the San Diego Airport location. We received the car expected quickly and easily. The return was super simple as well.

Super fast, easy and friendly service in San Diego. Mo was the most efficient customer service rep I have seen. Our drop-off in San Diego was equally as fast. Id highly recommend Alamo for a car rental.

Easy in and easy out...I liked that.

Renting through Alamo at SAN was quick and efficient. They let us choose the car we wanted to drive. The car was clean and had nice features (CarPlay, lane departure, etc).

Alamo was so easy to pick up and drop off our car. The employees were friendly and courteous and the car was very clean. We will use them again...

Watch out for Ali. Hes a deceitful, slide-of-hand swindler who will ask if you like a certain model of car (...as if anyone cares), then he will add a $69 upgrade without telling you what hes doing. Luckily, I looked at what he did to my invoice before I drove off. Very dishonest company. Also, my review is for sale. For $69 (the amount Alamo unsuccessfully tried to rob me of), I will delete this.

As usual my Alamo car rental was great ....easy pick up and easy drop off, I always use Alamo, best price and service

Nice upgrade for free - friendly staff - speedy service

Expensive choice. Took an hour to shuttle there from the airport. Wrong car and wrong size vehicle.

Rented a car from here got there they gave me a price and i agreed to that price and then when I returned the car the price they gave me was double from what they told me do yourself a favor and go somewhere else DONT RENT FROM HERE

It’s an ok car rental as it gets the job done. But they’re very busy at the airport so likely they won’t have a great selection and it will be very expensive so it’s better to look a bit further from the airport. The service could be better too.

I was very unhappy with their customer service. I personally called their call center to ask if I would be charged extra for picking up a vehicle 5 hours early than what I scheduled and I was by their call center agent that I would not be charged extra. I arrived at the San Diego airport Alamo rental place only to be told that I would be charged extra for picking up earlier. I explained to them that I was given the wrong information by their call center and they didn’t care so I had to drive back home which was 45 mins away and wasted my gas because Alamo employees do not know their own policies and then make the customers pay for their lack of knowledge. I will never rent a vehicle from this company again

The ever growing deposit, got me for $300.00 security deposit. Said it was to counter fraud I do not understand how holding my funds fights fraud. They have ALL my info not getting away. Why not hold the entire value of the car. Seems I’m being set up for fraud should they decide to just keep the deposit where does that leave me. Impossible to reach a human so I’ll be spending hours fixing it. Lame o Alamo

Great selection of cars; easy pick up and drop off; reasonable price.

Great fast service,no problems,would definitely rent a car again from Alamo

Everything was really easy and very reasonably priced. The self check in kiosks were great and the car was already ready to go when we got there.

After having a terrible experience with a different agency Ali at Alamo was very helpful and fast on getting us a one way rental.

I love the great customer service. The manager Stephanie was amazing. She is super friendly and was able to assist me with the process on checking out.. thank you

Multiple problems at check in:1. Long line with only one attendant2. Multiple kiosks available to sign in, so I left line and went through 5 minutes of questions, then kiosk said I had to go through the line anyway, and 2 more people had entered the line, so I was FURTHER back in line than when I started.3. Attendant had thick accent. With masks and lucite partition, I had trouble understanding that he upsold me to a nicer car until I walked away from the counter. Luckily, I was able to change it upstairs in the car pick up area.4. All Alamo gates were closed when I drove away. When I drove back, the attendant said I had to exit through the Enterprise exit. It would have been nice to know that in advance.5. When I reached the exit gate, the attendant asked if there were any problems with the car. At that time, I looked at the dash and saw that the wiper fluid indicator said Low. But I was about to drive and and was already frustrated by #1-4.

Everything went well and was fast and a fair price.

Our experience was great. We made a trip to San Diego for my girlfriends birthday. The specific color and make of the convertible that she wanted was not available at the time. The manager saw her birthday mask and went to a few other car rental agencies to ensure that my girlfriend got what she wanted for her special day and trip. I wish I had gotten the managers name and the other worker that assisted. They went above and beyond. Our entire trip was fantastic and it started with the great help we got at Alamo at San Diego International Airport.

Mini-van Grand Chrysler Voyager: had great mileage, clean, comfortable seats. Rode very smoothly. Alamo staff were very customer oriented and friendly. Good people. Always enjoy the Alamo experience. Thanks.

I have been renting from ALAMO for the last 20 years. This time I rented a Ford Fusion for a two week road trip from San Diego to the Northwest. The check-in and return were fast and the employees were very friendly. The vehicle, which started at 28,000 miles, was clean and well prepared for the trip. The vehicle performed perfectly in all the trip driving conditions: urban, state/federal highways, desert and national parks.

The 2 star for is having a reliable vehicle to transport my family to and from our destination. However, it should be one star because it was quite disgusting to realize after picking up the rental at the SD Alamo airport that the vehicle had not been sanitized nor cleaned. This is the second time that Ive rented a vehicle from the same location where they have displayed a sign stating that the car had been Alamo COVID Complete Clean Pledge and IT IS NOT. Get it right, Alamo! Perhaps its because the workers are just lazy and throw that the darn sign to mislead people but you should take pride in your work for your own sake.

Mobil check in not available please.set up mobil check in for customer reduce time many customer do not want counter it took long time ( skip the counter i really like it thats why i always using alamo)i paid debit card but check in.check i wanted use credit card beacuse of pointi do not have a any problem same credit cardplease .check what is problem at that time

I have rented a car in San Diego many times for many years and Alamo consistently has the better price for cars. The cars are very nice, always run well, and driving out of the facility and returns are a breeze. San Diego has one of the best off site airport systems, especially with the transportation to and from the airport. The only slow process is going through the agents at the kiosk to get the paperwork in order to drive off in the car you pick out. The system always takes a minimum of an hour to get through the long line with no benches or chairs. I have tried numerous times to self checkout at the machine kiosks, and it never has my reservation, so it says. That is my only frustration with getting my car in beautiful San Diego. The good news, right outside the door is a place to buy refreshments (we think we noticed them selling alcohol, too) which you may need due to the time it takes to stand in line with a reservation and be asked about all of their upgrades.

Self check in does not help. Would not recognize Washington state barcode.

Rented a intermediate SUV while in San Diego. Reserved the vehicle through the Costco Travel website and got a heck of a deal. Checked in online and was hoping when I got to the rental car area at the airport I would got straight to the vehicle. Instead I still had to checkin at the counter and then proceed to the vehicles. Once at the vehicles the Alamo team member showed me three vehicles to choose from. I picked a Chevy Equinox because it had Apple Carplay. Vehicle was nice and clean inside. Experience was good. My only complaint is if you have a Alamo member number you should be able to bypass the line like other rental car companies offer.

We did not have a good experience with Alamo. The vehicle we rented was a van and the sliding door randomly shut, without prompting or hitting keys. It closed on my daughters hand. Luckily no broken bones or anything. I called to get a different vehicle. The person I spoke with said they contacted another place and they had a van waiting. We drove there and the manager said she never had received anything about us and she didnt have any vans available. The next day, the same thing happened. The door issue kept on happening the whole trip. When returning the vehicle, they said I would receive a phone call from Alamo within 24 hours and I still havent heard anything and it has been over a week and a half. Very disappointed in their customer service. I hope someone will read this and reach out.

A busy Sunday morning and one person working with a line of 10 people. Have “accelerated check-in” and it takes 45 mins to get the pre-paid car. They push you to use the kiosk that doesn’t work.

Always friendly reliable and easy to work with

Well it’s clean and they have cars. 5 convenient self check kiosks that do not work. One agent to check out cars for everyone, so it’s a nice 45 minute wait in line...

Great car, very clean, and ran fantastically with no problems. Checkout was easy and flawless. Would rent again from Alamo without a second thought.

I always rent with Alamo but this last time. Cars were not properly accommodated in parking spot, so I was not able to choose as normal, instead I got a car with 156.000 miles with several misfunctions and scratches.... I gotta say, not up to Alamo standards.

When I rent a car I typically shop for the best value and more often then not it seems Alamo always comes up. The check in and check out process is very quick normally. I have rented from many locations over the years and have no complaints. Will be renting from them again in the future I am sure.

4.5 Stars! Ive rented from Alamo now on 2 different occasions for personal travel and have been pleasantly surprised. I typically use Avis or Hertz for business travel, however I found better deals with Alamo for personal use and both times Ive had very good service. The selection, quality and cleanliness of the cars have been excellent. The only negative comment keeping this from 5 Stars is the website and frequent traveler program is not the most intuitive, but that is minor.

I love Alamo and their hospitality, I work for the airline industry and travelling has been made easy for us however knowing that we can get a car for a cheap price is something we will always be grateful for. THANK YOU ALAMO.You guys are the best I have tried various of rental companies but Alamo stays and will remain my top choice.

Alamo left us stranded. After renting a vehicle from them, paying for the upgraded CDW insurance, following all of their procedures, they left us stranded after a serious accident.They promised us a replacement vehicle the next morning. It would be 2 days and several hours on the phone before we would see a replacement vehicle.In the meantime, the hotel we we’re staying in would not allow us to wait there and would not accommodate us for additional nights. We had to walk to another hotel with all of the luggage we had from our hotel and what we had stored in the vehicle — in 100+ degree heat to a new hotel.No offer of help from Alamo. They don’t have Lyft or Uber drivers or taxis in the city we were in. Did Alamo care? No. It was the weekend and they couldn’t be bothered. Did they offer to contact our hotel? No. A towing company to help move our stuff? No.Just hours on the phone and promises to deliver a vehicle 3x. Each time followed by a notification that the vehicle wouldn’t arrive.The regional Vice President told me he would call me back once the car was delivered to work out an arrangement for the rental time we paid for and didn’t have a car. He didn’t.I ask you, would you rent from this company again or recommend them?

Very quick very nice people

Both the processing for borrowing was long and tedious...we missed our flights... we waited about 20 minutes for the shuttle bus.... and had to walk far to go to the airport where you can check in.... pretty bad

The original car we rented did not hold the five suitcases indicated. We received an upgrade, but it didnt even hold four suitcases in the trunk! We had to ride with one suitcase between two people in the back seat.

The agent at pick up was outstanding. I had put the reservation in for the wrong date and he made the correction easily and I was on my way. The car was perfect for what we needed.