I called Aero Auto repair to schedule an appointment to get my car looked at with an issue that has been happening for awhile. Nick was the member who helped me out, he was very polite, professional, kept me updated on my car’s status, and was able to easily explain everything to me. I think I may have found my new auto shop! Would highly recommend Aero Auto Repair!
They over charge and claim to be women friendly but they didn’t even fix problems and made a bunch of other issues. This is ridiculous.
I usually get my car serviced at my dealership but when my power steering went out, I couldn’t get an appointment for 2 days. I found Aero Auto and decided to try them out. I was able to drop my car off same day. The team was super nice and took the time to explain the work needed on my car. Very easy and pain free experience. I would recommend them.
My new go-to shop! The best auto experience I’ve had in 30 years. Amazing service and amazing people. The best over communication so you’re in the know. They take their time to explain everything! Definitely recommend 10/10!
They even offer you a ride home with your repairs. Nick the Service Writer was good friendly and very knowledgeable. I would recommend to people to take your vehicle there. This is however my first time but my impression was good.
Over charged. Took advantage of me. If they didn’t know how to fix my car they should have told me no. Super unprofessional and its very unfortunate i have to leave a review. No one should get treated this way. My car was not okay to drive and i had to get it towed the next day from a local grocery store.. couldn’t even make it home. I felt unsafe and the fact they let me leave like that is scary. Please don’t reach out to me for “fixing” anything. I will be glad taking it somewhere else, I 100% do not trust this place.
Nick walked me through everything, providing detailed explanations of all the findings. He also worked to get us the best possible price. Everyone there was very courteous and extremely helpful. I will definitely be using them for my other vehicles.
The online tool they use to shows your inspection progress and you can decide on what maintenance items you would like to proceed with and pay for. It made the experience really transparent and easy. The staff I interacted with was so professional and nice. 10/10!
They’re located in a business district and open early. They have a great looking office building and good customer service.Came here for a trunk latch replacement and oil change. They had to perform a $85 inspection just to diagnose the problem, which I was fine on doing. After the inspection they informed me on a slew of recommended items. The main item to replace a trunk latch and cable assembly was billed at roughly $500. The inspection plus the amount to repair my trunk issue would of been about $585! I declined and ordered the part for about $40 with labor being 10 mins.I would not recommend this place as they will up charge you on what you need repaired and recommend plenty of services that you would not need.
I felt that once youve informed them that you cannot afford a $900 brake job that they (or at least Chase) starts talking condescendingly or becomes short with you. Suddenly I felt as though I was wasting his time asking questions. The final negative tone came when I asked for the cost breakdown and was told it was stapled to my receipt. That being said with a tone of annoyance is unacceptable. I was reading the technicians notes when he said something and stapled something to the receipt.The waiting area is very nice, very modern, up to date with every phone cord imaginable to charge your phone, reclining seats, etc.Upon walking in I waited approx 5-10 minutes for someone to come in and help me. A full time person in the front would be very beneficial to them.Upon receipt of my car my tires were not wiped down from the grease and grime from the technician. Now mind you, I live in the desert - the car isnt in the best shape and is dusty. But not grease and dust. It makes me believe that they felt less of a duty to care for the things they touched since my car was already an issue.My door pocket had been gone through. They may state it was to find a lug nut, however, had they kept ransacking my car they would have found it in the center arm rest.When I originally called them to discuss my brake issue, not once on the phone did Chase inform me there was a cost to inspect. I would have gone somewhere else. I paid it, so I did accept the cost, but let people know so they can make a choice before arriving.Lastly, while waiting I learned they offer AAA discounts. I noted having AAA. Original estimate was over $900. What you see is the updated estimate with AAA included.*Im glad others have had such great experiences here. I did not and will not sugarcoat my experience, nor will I be rude about it either.~CM
AAR truly put my concerns at ease with their accurate finding and diagnosis backed with pictures as proof. They definitely offered a fair price in comparison to major dealership/repairs shops (Which was my main concern and found AAR). The way my car drives and operates now proves theyve earned my continued service. Thats all you can ask for; reasonable diagnosis, a fair price and top quality services from a car repair shop. So thank you Aero Auto Repair for delivering as expected. Cheers!
I mean the customer service here is awesome. Never been treated with greater respect. John approached my cats situation with his A-game. Totally impressed! Unfortunately, because of their high standards & quality expectations for their customers I was not able to utilize their repair services. Damn those warranty companies!
Only place in town that will work on my old jeep. They are super nice, and I love how they are Star Smog certified.
I thought this place seemed honest and really helpful when I originally came in for a smog test. Later I dropped off my car for repairs as well as an AC fix, tire rotation, and oil change for a full work day. Came back at the end of the day and all they had done was an inspection ($70). Apparently the entire conversation I had with the woman at the front (Tessa, who was really helpful) was pointless. She even put the AC fix, rotation, and oil change in her notes but nobody else looked at them the entire day they had my car. I’m not going back there.
Had repeat issue with extension housing and yoke displaced. They backed up their work on warranty but last time each time Ive been here repairs take an extremely long time. This last time I showed up to pick up my vehicle that was having work done that I thought was totally under warranty, I was surprised to learn that I had to pay nearly $800 additional for parts and such that I did not approve or even know about. Im glad it is fixed but didnt appreciate the unpleasant surprise. Staff is very friendly and appear knowledgeable and explain items in detail.
Aero Auto Repair preformed an oil change and safety check on my vehicle. I used to bring my 79 280zx here when it was Z Whizzzzz Auto Repair. Outstanding service, by the book, they pulled up the CARFAX to verify former repairs...and Im NOT going back to OCHOAS in Lemon Grove. How am I missing a transmission dipstick? How? Gratitude Aero Auto for doing honest work for fair pay.
I was in the search for a new mechanic and a friend of mine referred me to Aero. She was very pleased with the services she had gotten from them and I trusted her good judgement. She was not lying when she said they had great customer service, I walked in w/o an appointment and at first glance the office is very clean and tidy.I was greeted as soon as I walked in and one of the handsome gentlemen sat me down and asked me what was going on with my vehicle.They had some time that day to take my car -so they got me registered and communicated with me what the initial inspection would entail plus the pricing. I agreed to the services and they even provided me with a ride back to my home which was a nice added perk.Even the gentleman, Issac, who drove me home was very personable and respectful. I felt very safe. They had my car inspected and the issue resolved in a day, it was quick and painless and that’s how I like to do business. I will surely be back in the future.
Beyond happy with the customer service and care around my car. I got a thorough check and it was very prompt and detailed. I truly left feeling like my car was really looked over and not just a quick oil change and out the door like other car care places. Will be returning
I’ve been going to aero for over a year and a half. They usually do very good, fair and honest work. Their staff is always super friendly. But I recently took my truck in for A/C issues. I usually do all the work on my truck myself, but due to an upcoming deployment I have little free time to do work on my truck. When they gave me an estimate, they wanted to charge me 3.5 times what Napa, advanced, Oreilly, or any other parts store would charge for the replacement condenser. They also wanted to charge me 1100 dollars for the labor (it’s like a 4 hour job). On the estimate, they also suggested I change almost ever fluid in every other system in the car. The total of the bill would’ve been over 3 grand. It just seems like they were trying to pull the wool over my eyes and I’m disappointed because I trusted them and now I’m considering going elsewhere.
Aero Auto Repair (originally Z-Whiz) has been taking care of my 1992 300ZX for 26 years. They have kept it in excellent condition. Im grateful for that. I will not take it anywhere else.
The customer service is absolutely amazing!It is refreshing to deal with prompt service, latest technologies (automated phone/texting feature) and friendly technicians.I will definitely return for any future automotive needs.
Made an appointment the week before because my car would not pass smog. They told me they had a technician who knew older cars. So took the car in on Tuesday morning. Thursday they said car was running fine. They would smog it that afternoon. Friday morning called to see when I could pick it up. Now they said they had three cars ahead of me. Really? They had the car since Tuesday morning. Heard nothing more. Finally had had enough. Late Friday afternoon Went to get the car. Now they say it didn’t pass smog. Excuse me, I knew that when I gave them the car on Tuesday morning. They insisted that I pay them $469. So long story short, they had the car for almost 4 days and all they really did was smog test it and charged me $469 essentially for a smog test.
Front staff was very welcoming and courteous. I also had a vehicle inspection done. They were honest and provided me good information without trying to sell anything. That authenticity is much appreciated!
Aero Auto Repair had great customer service, which made everything easy. They made understanding and making decisions on which repairs my car needed easy and convenient. I would got back for sure.
Great service. Honest work
Been working with this repair shop for as long as I’ve had my car and they’ve always treated me and my family amazingly, and they do great work on my car each and every time! Highly recommend for anyone with car issues in the Clairemont area!
Always a very pleasant experience! Their work is timely and the team keeps you looped in with all discoveries and hurdles. The lobby is clean and the employees are friendly and welcoming and they don’t pressure you into to additional, preventative services. I’m very pleased to have found a mechanic that I trust and am comfortable working with!
Aero staff is always professional and kept me in the loop with the status of my car the entire time it was in their care! Highly recommend.
When my check engine/warning lights came on, I was lucky to be near Aero Drive and Aero Auto Repair. They are friendly and professional and got me back on the road quickly. They stand behind their work and their customers.
Very nice people, explained everything and the cost up front.
They are fantastic. They took my car in right away. They explained the problem in detail and the options I have. They even took care of my tire that had a nail in it, I wasnt scheduled for that. Everyone was very friendly and professional. I plan on taking my car there for repairs from now on. Thanks!
Super friendly staff and easy to schedule. Web site to view and approve recommended maintenance is convenient.
All staff appear trained to elicit underlying customer need .. will try to use re-conditioned parts to replace broken ones for speed of delivery, but not averse to taking the time to do the work if costs are too great for customer. Have taken two older cars to them so far - no regrets.
Nick was friendly, professional, and very helpful. Pricing was up front and reasonable.
Friendly and professional staff helped me get Smog test performed quickly and hassle free. First time customer and they were the local Star Station I needed to go to since my vehicle is 8+ years old now. Highly recommend.
Honest, responsive auto shop. Took my truck here for repairs and they worked with my extended warranty company to install the parts needed. It ended up taking a few days as my warranty company wanted to verify everything with their own inspection, but aero auto kept me in the loop throughout the entire process and made it relatively easy.
I was able to walk in and quickly be assisted with very friendly staff! I needed a oil change and fluid top up and someone able to fit me in the next day. After looking up nearby shops and there are plenty, and after reading some reviews I just had to go for it and was happy I did!They had my vehicle done before my requested time and being a walk in I was very happy and will be using them for any other vehicle repairs my optima will need!
Kept me updated regularly and had my car done in a timely manner. Very professional!
My daughter had her jeep towed to this establishment blowing (white smoke) out the back. Im not sure if it was because she is a young girl or the out of state plates had anything to do with this but she was told she had a bad head gasket and she needed a new engine to the tune of $8000. Fortunately she had it towed from there to another place and it wasnt the head gasket turned out to be the radiator, so a new radiator thermostat and cap and she was back on the road. You really should be ashamed of yourselves!!!!!!
Very happy with my experience. I walked in with no appointment for a smog check and they handled it immediately. I was in and out in less than 30 minutes! Very convenient and friendly!
I scheduled a pre-purchase inspection with Nick, and told him before the owner showed up with the vehicle that the owner was using high-pressure tactics and that I was nervous about it. When the car arrived Nick immediately checked the computer to see if any codes had been wiped, and checked the odometer reading. Sure enough, the odometer had been messed with and the car had over 230,000 miles on it, not 130,000! Nick was so kind and didn’t charge me for the service as it was pretty quick. He really saved me from buying a *very* old used car!!! I can’t thank him enough. Would give this place and Nick more than 5 stars if I could!
The customer service was professional and the service was quality and efficient.
These people are scammers!!!!!! Do not go here!! They stole my money and gave me parts that were busted.
They did amazing work. Initially just needed an alignment. Ended up needed to replace a front right hub and ball bearing housing group. Anytime I go to a corporate business I’m always skeptical that they’re just trying to get my funds. (That’s why I always go local like these guys Aero auto Repair) These guys literally showed me the busted part from my vehicle to make me feel warm inside. I do all my own car work so I’m pretty critical of mechanics when I have to take it in, and I have to say after 7 years in San Diego, this is probably the best work I’ve ever had done!
Was a great place workers were friendly and efficient.
Mike was great! Got me a Lyft to pick up my car when the repairs were done and the turn around time was fast. Would recommend
I had trouble with my car and contacted them immediately. They also set me up with a tow truck and reassured me everything will be okay. They are so kind and professional I am so happy to have found them
Got my oil change done same day and they were really fast. Love the text diagnostic with pictures. I was able to get a rundown of what I needed to repair before I paid.
I usually do not write a review but I have to for this place! I brought my car in because it was making a horrible noise. They listened to my concerns and didn’t try to upsell me on parts I didn’t need. They also completed everything in one day. I will always recommend this place to anyone who needs car repairs. They are amazing!
Nick was very helpful, professional and honest. I would highly recommend this location and I will be a return customer. If you make an appointment.. ask for Nick!
They put me into three schedule, prior to leaving on vacation, and resolved a sudden issue that came up.
Great customer service worked fast with a well-trained crew very customer friendly would suggest this place to friends
Best Shop Ive ever used, its a family owned shop so you are taken care of like family. I had a broken bolt, then I broke an easy out in the bolt. They were able to fix my compounding mistakes. I will recommend them to everyone!
Very friendly service. Trustworthy. They send you a website link to result of all services performed without pushing for more. Will be back for any other car maintenance needs
They smoged my Buick this time = fast jobThey have done extensive work on all 3 of my cars = quality parts and knowledgeable mechanics👍Nic always helps me out = Great guy!!
Love this place! Always very friendly!
Fast and friendly service. They performed my wheel alignment while I walked down to Starbucks. Would highly recommend Aero.
Aero auto repair is the place to go for any auto related issues. They take care of your car and you as the customer as well. Highly recommend Aero auto repair shop for your cars needs as little or big of an issue they will get it done with great prices!
Excellent service and friendly awesome staff!
Brought my 91 FC rx7 to them and they fixed my idle issue for just the evaluation cost. Has been working well for the past year.
Good service & make U feel as if they were glad U came!
Really grateful for the service and professionalism i experienced here today. Aero Auto will be my go-to mechanics from now on.
Made an appointment for a smog check but the techs were on lunch at the time of the appointment so I was asked to wait. There was also an employee talking on the phone behind the desk not wearing a mask. I left without getting the smog check and wont return.
This place is great! Everyone was super friendly and helpful they take the time to make sure you know exactly whats wrong with your car and keep you updated I’m always so skeptical about finding the right mechanic and they just made it easy if I ever have any issues now I have a place that I trust to take my car to!
Everyone had a great attitude. Very professional and energetic. Will be coming back. I had a pre-purchase inspection done and would recommend anyone who is purchasing a car to take it to Aero Auto Repair for piece of mind.
They did an amazing job bringing my truck back to life. Very resourceful when finding parts and installing them in a timely manner. Professional when talking on the phone. Low call/wait time.I recommend Aero auto when you need a deep dive into your vehicle, as well as general repairs.
I picked this place for the high rating and will admit the customer service was pretty good and that’s the only reason they got one star. However the customer service doesn’t makeup for breaking other parts of the car that weren’t broken when I dropped it off. Better yet, I’m then required to pay for something they broke. What is this trickery??? When I brought this up I was told well it was going to break anyway...but we won’t charge you labor.Way to expensive, Just a car diagnostic costed me 140 dollars!There’s many other car shops that are cheaper, just as good, and have integrity, so go there!
Ask for John, just dealt with him all week. Fantastic service.
Replaced a fuel pump assembly on my 2005 Nissan Sentra with 408,000 miles!I guess I got the most out of the original fuel pump. They were very professional and timely. I was not thrilled with the $630 cost. Its worth it if can get another 400k miles. Good job Aero Auto Repair.
John and everyone in the office always greeted me with a smile and they were very professional and thorough.
Great Customer Service, listened to what I had to say what was wrong. Fixed the problem with my truck. Wish I found them sooner.
Very thorough took pictures of anything needing fixed after completing full diagnostic and changing the oil!!!!
First time to come here and git a good vibe about this place.They took care of what needed to be done.
Great service, good explanation of the problem, and the price was definitely the best..Highly recommended for all Nissan Z’s..
Brought our 2006 Chevy Suburban here for a couple oil changes and u- joints and shaft drive. Price was reasonable and customer service is great. Love their waiting area. Can keep kids entertained with toys, tv and snacks while waiting for car repairs. Keep up the great work!
Great service!!! Super professional and friendly faces. Always helpful. They even called an uber for me to come get me when the car was ready
Always extremely friendly and helpful, with very quick service so never inconvenienced not having a car. Definitely a trustworthy auto shop!
They were fast and friendly with my car issues.
I have been taking my Dodge ram van to Aero for three years and I have always received great service and work. Randy is great at explaining what is going on and what to do about it. Every technician and mechanic I have talked to has been very patient explaining and answering my questions. I will continue to go there and recommend Aero to everyone.
I had given up hope for my 2010 Jeep Patriot. I was a little hesitant about spending the money required to get her back up and running. Aero Auto Repair made my baby feel like new again. Resolved every issue I had and then some!! I was always up to date about what was going on and delivery was sooner that expected. I highly recommend Aero Auto Repair to any and everyone looking to get their car serviced!!
Great customer service!
Chase was respectful and kept me apprised of all the issues prior to doing the work. He tried and succeeded in saving me money and was accommodating in picking up and dropping off my car. If Chase is any indication of the work the mechanic performed on my car, I should give them 5 plus stars. However, I just got the car back and I wont know how it is for a little while. In the meantime I couldnt have asked to be treated any better. I appreciate that.
Made an appointment last night for 9 this morning, dropped my car off and got a call just before 4 that it was done. They were very upfront about pricing as well. I went in pretty sure of the problem and they called to confirm what I thought without trying to sell me on any other services. Will definitely be coming here for any future issues.
I love my Nissan Frontier Truck ( 01 ) but from the day I Purchased it New from Mossy Nissan in Kearny Mesa it’s always had a engine oil leak around the main oil seal. Mossy Nissan could never find the leak, someone painted a yellow mark on between the transmission and the oil pan but still no repairs were offered to repair my brand new Nissan Frontier. Fast forward a 100 k miles and now I have a fu*** mess on my hand. In addition the valve cover gaskets no longer seal any more, now hot engine oil is draining on my exhaust manifold and starting to think about a potential engine compartment fire 🔥. Ok so long story short so two between Mossy Nissan and Advantec auto repair on Adams Ave, I not only lost money but I don’t want to buy another Nissan Truck. And so I thank Aero Auto Repair for fixing the whole fuc*** problem for a UCSD front line worker who was down for the count. You rock 🥊
This is a great shop. I needed an oil change and smog and took my car here and am amazed they were able to get the car to pass. They also did a full inspection and noticed a few things that needed attention but could wait a few months. I was very grateful they didnt try to upsell me or give me the run around. I am on a budget and they took that into consideration and made sure my car is road ready and safe. I really appreciate you guys. I will definitely be a regular customer from now on.... Hope you guys enjoyed the chips and drinks.
With the current health and employment situation on hand no one has extra time and especially extra money to waste! My husband and myself took my car in with a charging system problem. After my car was diagnose, fixed and I paid $250 dollars. The Original problem arise again 5 minutes later while I was driving back home. When I went back to them the car needed to be diagnose again and they mention that I needed to pay $650 dollars more for a different repair. When I mention that I wasted time and money for the first recommend repair that did not fix the Original problem. They mention that the best they could do is give me a Whopping $25 dollar discount for the next recommended repair. They showed No responsibility at all for my car being Misdiagnose the first time! What lack of quality, value and professionalism! Side note: I paid $330 dollars for the same job Aero Auto Repair was charging me $650. Dont let them Rip You Off!
I had my classic 1979 Dodge Van towed in when the coil gave out. Aero did a great job on an old car.Thanks for the work.The value of work is priceless and at Aero they only charge what it is worth.
They were very polite and business like and fast. I’ve had them before. Good people to deal with.
On very short notice, Aero Auto completed a thorough pre-purchase inspection of a used car my daughter was interested in purchasing. Before the end of the day I received a vehicle assessment with attached photos & descriptions of areas of concern.
Friendly, quick and efficient.
Staff is friendly and nice. Great, quality work. They are very knowledgeable. Also, pricing for work performed is reasonable... within the ballpark.
Very good customer service. The mechanics are experienced, and the customer service is upbeat and responsive. I’ve been using their service for years, and will continue to do so.Thanks Aero Auto Repair!
Professional, super satisfied with work done on vehicle, gave me information on work that could be done when needed. Customer service was on point. I will be back.
Everybody here were fantastic. So helpful, courteous and efficient. They got me in and out earlier than quoted and under budget! Great professional and honest shop!
Great Customer service, thank you, Nick. Very professional.
We will no longer Conduct business at Aero auto after spent $4000 if not more on our vehicle going to a different shop having to replace things that we already paid for and then when push comes to shove all the sudden no one can find the work that we had done in their documentation for wheel bearings and after speaking to a secretary this morning tell me that we had the work done and then turning around saying that she never spoke to me. Absolutely completely ludicrous
Always great friendly service thats done right and affordable thanks nick!!
Solid group of guys! A++ highly recommend! They were fast even after they said they were behind. Pretty sure it was still the fastest oil change I’ve had. I couldn’t get my all my work done while I was there on their complimentary WiFi! I will definitely recommend to friends and family and will be back myself!
Always outstanding service and easy to cooperate with. I have never had a bad experience with the staff in any shape or form and can vouch for their service being A-Rate. Thank you for the work that you do!