Noah did a great job! He was part of the team that replaced my HVAC unit. He was on time and completed the job timely. He made sure the system was operating correctly before he left, made sure we had the warranty paperwork in hand, and said to call if we have any issues with the system. I would recommend this company to anyone needing similar services.

I needed my heatpump fixed due to high utility costs. I contacted AHS and someone from Rapps called and set up a time. They sent James who was really knowledgeable. He didnt understand my issues at first, then I pulled up my home energy report. He knew what the problem was and proceeded to fix it. Not only did he fix the problem but he explained what was going on. I didnt know anything about heating...but he was able to explain where I now feel comfortable and happy. I can tell a difference already. Thank you so much.

Horrible service hold time greater than 40 minutes, came to supposedly fix ac but left out on the job and left the unit a messed.Nobody came to fix the problem or cared. Manager said, that is his technician job not his.

Rapp’s is awesome! Used them to locate a plumbing leak that previous company said didn’t exist - told me I had a leak in my roof. The technician was thorough!! He located and repaired the leak in no time!!! Will definitely use again if needed.

People in the office were helpful and friendly and worked hard to overcome a problem that was not of their doing. Teck was knowledgeable and responsive. I would definitely use them again.

Marshall is wonderful and extremely knowledgeable! Exceptional customer service. He walked me through the potential causes for the plumbing issues before diagnosing it. He was punctual and efficient. Total service time was less than an hour for servicing three bathrooms. And while all of this is great- the icing on the cake was his personality and pleasant smile. I would highly recommend Rapps!

Diagnosed sink disposal issue, replaced, installed new unit. Cody was on time, professional/great attitude, and quick. Highly recommend this company !

Rapps Technician Ralph was the greatest; he arrived exactly when he said he would. He came in and repaired problems in both bathrooms in less than an hour. He has a wonderful personality and very easy to talk to. He gladly answered any questions I had about plumbing. I would highly recommend Rapps for your plumbing needs! Danette (Dee) from the office was very pleasant to speak with as well. Thanks Rapps for exceptional customer service!

The service provider who came out to my home presented in a respectful and professional manner. He was an expert when it came to understanding my plumbing issues. He was able to resolve my concerns in a timely manner. He also left the work space clean. His attitude was impeccable! I highly recommend this company based on the performance, attitude and knowledge of the staff that came out to my home.

Serviceman arrived on time, was very pleasant, efficient, and neat. Instead of an easy answer he researched the source of the problem and tracked it. Before leaving he checked all faucets in and out to be sure the pressure was right! Cody was certainly not a lazy guy as it was 98 degrees outside! Hes certainly a good representative for this company!

In summary, this company is unprepared, unenthusiastic about customer support, unprofessional, unreliable, unequipped, and unable to fix simple problems that are already diagnosed before they even arrive.When I initially called Rapps, I already knew what the problem was with my heating system. Another technician had come out and identified the problem with the flue pipe, but his company policy would not allow him to go on the roof to fix it. I told Rapps what the problem was and scheduled someone to come fix it. The person who came was unaware of what I had said and did not have the proper equipment to fix it. Reschedule. The next day, the person never showed up during the 8 a.m.-12 p.m. scheduled window. Finally at 6 p.m. he called and said he would be there in an hour! Reschedule. Rinse and repeat for Saturday, but this time I allowed the men to come at 6 p.m. because we really needed the heat fixed. The two clowns that came cut a bunch of holes in my flue pipe, dumped water on the floor in the attic space, incorrectly repaired the exhaust pipe, left a huge mess on the floor, and by the morning, the heat wasnt working again. Reschedule. The next guy that came again had no information on what the problem was and no equipment in his truck to fix it. Reschedule. He came back, fixed the flue pipe in the house, but didnt have the equipment to fix the exhaust on the roof. Made a mess on the floor again. Reschedule. Clowns again, scheduled for 10-2 p.m., called at 5 p.m. to say theyd arrive in 45 minutes. Reschedule. The guy who actually knew how to fix things came back and fixed the exhaust on the roof. If youre counting, that is 5 times that they sent someone to my house, 7 times they were scheduled. During this time, I requested several times to speak to a supervisor or customer service or someone who had any ability to speak to the trouble I was having. I was told each time that someone would call me. No one ever called; no one ever transferred me to someone who could do anything. All I heard was Im just a scheduler, or Im just a technician. Incredibly terrible customer service. Oh yeah, and I paid $450 which is way more than I would have authorized, but we were so worn down by all the reschedules and late arrivals that we just pushed through.

Outstanding service from both the scheduler and the technician. My evolving scheduling needs were accommodated quickly, efficiently, and politely. The technician took extra time to make sure the gas line was safe and everything about the furnace working properly before he left. He also provided some much-appreciated safety recommendations. Working with Rapps was a great service experience, and I would use them again in a heartbeat.

Its was a wonder full experiences to find good honest people that I could recommend to my friends

You cannot ask for a more cordial and pleasant technician. Gave us a great price on the proposed work, arrived and left on time. The company was very fair and patient in explaining service details and adjusting the final cost the work actually done. Very satisfied!

This company is a disgrace. If youre having to go through AHS with this company, expect this company to make your problem worse.. never fixing it, but THEY WILL get the payout as if they did the work. I am almost 100 percent sure that the people giving a good star rating, are paying out of pocket, not going through a home warranty. I would rather roast in my non air conditioned home than have this company service anything. Use Black Dog Mechanial, they have wonderful people and have morals!

DO NOT USE THIS COMPANY, WHAT A JOKE!!I seem to be in the same boat with a lot of other people out there. AHS sent these excuses for a plumbing company to my house to fix a simple dripping faucet. I mean it drips just a little now but I realize it will only get worse, so I set an appointment. The plumber comes into my bathroom, takes the handle off the hot water side and tries to unscrew the valve with a pair of channel locks. He says its too tight and he needs to have AHS warranty replacing it in case he breaks it. So hell have to get that covered and schedule another appointment. AHS sends me an email to call them and then tells me the plumber put in his report that my water pressure was too high and the repair could not be covered! He NEVER checked any water pressure!! he was in my bathroom for less than 5 minutes and left. I called them back to see why this was done and the girl that answered the phone told me to have AHS send someone else out for a second opinion although she had no idea why the plumber would state that in their report. I Definitely want a second opinion after reading the reviews on Google!! That was the best advise I could have received, thanks Rapps... DO NOT USE THIS COMPANY!!!

Michael from Rapps is one of the nicest men Ive ever met. Honest and trustworthy to the fullest. Will go above and beyond to make sure youre satisfied. I highly recommend his services. You wont be disappointed.

The service that Rapps provided from start to finish exceeded my expectations. All of the representatives were very courteous and professional at every level. The service installers were timely and explained the technical work in laymans terms as they replaced my Hot Water Heater. The technicians identified themselves at the onset, worked in concert with each other to expedite the removal and installation of the Hot Water Heaters and cleaned up after the work was done. Last but not least, both technicians thanked me for my military service as they noticed a USMC plaque on my garage wall. I highly recommend Rapps Heating, Air & Plumbing to provide you with top notch customer service.

Rapps was assigned to do a repair on a water heater in my attic by my home warranty company. It ended up being a water pipe above the water heater. While the technician was in the attic he slipped and fell thru my ceiling. The fix? He shoved a sheet in the hole and left. Next thing I know, they’ve filed another claim with my home warranty bc they had to “cut an access” in my ceiling to do the repair?? That makes a lot of sense- cutting an access in a ceiling to repair a pipe above a water heater in an attic. Great job leaving me a mess and lying to the home warranty folks!

The technician, Freddy, was excellent! He completed our HVAC inspection and answered additional questions we had. He corrected the airflow settings from the unit to the duct work to help us have a comfortable temperature throughout our home. He went the extra mile to make sure we were well taken care of. Freddy is an asset to Rapps and helps the company get five stars!

Ryan was fantastic! He was here when he said he would be and he started to work on the problem right away. I was very impressed that he had brought a replacement unit with him. If it could not be repaired he wanted to be able to replace it while he was already here so we didnt have to wait any longer.This was the BEST experience we have ever had with repair service. Thank you so much.

Outstanding service. We had tried 3 other plumbers before using Rapps and they were more interested in making money than providing the service we needed. The Rapps team is very professional, thorough and honest. Definitely will use them in the future and will recommend to friends.

Horrible company. Used through American Home Shield. Both times I call had to wait over 50 minutes to speak to a customer service rep. Our hot water heater went out. Once I connect with Rapps the earliest they could visit our home was 5 days out. Plumber was scheduled to arrive from 8-1pm. At 1pm I called and was told I was moved to 12-6pm time slot. Plumber arrived at 4pm stayed 5 minutes. Plumber agrees hot water heater needs replacing. Says its an easy replacement. Simple 50 gallon heater. Next day AHS informs me Rapps has added on equipment to the invoice that will charge me out of pocket $800. What a racket. Stay away from both companies: Rapps and American Home Shield.

They came out after I called American Home Shield and processed an AC claim. Once processing the claim they dispatched a tech named Jason whom came out two days after(Friday) Once he opened up the AC he cut it off with out having me turn my thermostat off which caused my fan in my air handler to cease up. After an hour he called for me and I came down to speak with him. He told me he couldnt get it working and would have to order a new fan and would have it next week. He then told me I had a few mold spores in my air handler and that he offered a solution he would speak to me about when he came back to replace. Then he leaves and I decided to call Carrier(only place to get parts for my AC in area) to see if he had placed the order and when the fan would be in as I had no AC what so ever at all now. They told me he didnt even place an order. Next I waited until Monday called Carrier again and he had still not placed an order. I decided to call Rapps management and he told me he would make sure it was done first thing Tuesday. Magically without an order placed hes at my house on Tuesday with a fan to fix. So I approached him about it and he told me they had it in stock and he didnt have to place an order, I called him out as he lied. He then proceeded to tell me he wouldnt clean any of the mold spores unless I bout an 1100.00 item from him to install in my duct to prevent mold and clean the system. I was furious with him for hes lack of honesty and told him to get my ac working and leave. Its frustrating that he could have made a 10 minute trip on friday to pickup a fan and then 10 minutes more to install but no he wanted to get off early on a friday and so he did. Im pretty sure the delay was due to him buying this mold device over the weekend and trying it to sell it to me( he also let me know it wasnt warranted or sold by rapps just him persoanlly) if you go through AHS Warranty and its dispatched to them good luck.

Great customer service! Cory from dispatch was friendly and was able to adjust the service time to suit my schedule. Dont let Larrys youthful appearance put you off, he was friendly, fast, polite and very knowledgeable! Plumbing issues are always stressful. Larry fixed the problem right away and answered my 20 plus questions! Thank you Rapps!

I dont want my remarks to reflect negatively on the technician who services our furnace (Brian) but communication is a crucial part of customer service and (1) the e-mail we received from Rapps didnt tell us either the technicians name or that we would be serviced by a company called Honesty, (2) the truck driven by the technician didnt have any company logo on it, (3) the technician was wearing a shirt with an Honesty logo. I was concerned at first whether this was legit and only received an explanation after the visit. Also, Rapps never informed me that our warranty/contract had expired and that I would be charged $189.00. All in all, the service visit was fine but the communication was definitely lacking which left me, as the consumer, uncomfortable.

Ralph was SO nice! He assessed the problem quickly, and easily. He replaced our disposal, showed us what he had done, and walked us through the instruction manual. HIGHLY recommend! Their customer service over the phone is also wonderful.

I was very pleased with Rapps Does It All. I was surprised how quickly they responded to my service request. They were able to get a technician out the very next day. Ralph was extremely polite and helpful, explaining exactly what was causing the leak. He had the parts on his truck and the leak was fixed right away. He cleaned up and put everything back in place, as well!!

Had the most amazing experience with Rapps a couple of days ago. They were quick to respond to my email, very easy to talk with via phone and scheduled me immediately.Their technician Kevin was right on time, and he already got everything he needs to fix my system. He was also very knowledgeable and patient in explaining things to me.Topnotch service at very reasonable price to boot!I highly recommend them!

Called to get air repaired on July 4th, they called on Monday(6th) to schedule for the 13th. Tech was late arriving by 2 hours with no call. The problem did not get fixed, thought it was a fuse that he did not have on the truck. He said they would call me to schedule a return visit. I called them the next day, they said the soonest that could get back out was the 20th. They dont even know what the problem is. Wait times are greater than 30 minutes. Very unresponsive. Talked to customer service and asked to talk to a supervisor, they were out. Waiting for a return call. I never write reviews, but so far I am extremely dissatisfied. Going on week 3 without air conditioning with temps in the 90s. Maybe they should not take any more customers until they fix the issues with the current customers.If Zero stars was an option that is what I would have given 0 stars.

Michael B did a great job. He went above and beyond to try to fix everything he could. Took a couple trips to fix everything because I have a home warranty buy this company was a good sport about it. It is really hard dealing with home warranties. Again great work from a great company and I highly recommend Michael B.

We had the unfortunate circumstance of walking in to our garage Friday night only to interrupt our water heater giving up the ghost. In a controlled panic, we did not have a go-to plumber/plumbing company for help but were referred to Rapps by a friend from church who had recently had other plumbing needs. We received a very good quote, followed by prompt delivery and installation of a quality commercial grade water heater (State Industries). The man arrived to perform the service was friendly, patient, and most importantly, he knew what he was doing. Had our old tank removed and the new unit in place and performing in less than two hours. The gentleman has been plumbing for 27 years and was a problem solver and very efficient.Rapps was easy to communicate with from appointment setup through arrival updates the day of service. We received two updates prior to our appointment time updating us on the current location of the plumber and providing an accurate arrival time (his goal was to not give us a big window of time and then keep us tied to the house all day waiting on them). Overall, we were extremely satisfied with the work performed, professionalism, timeliness, and value. If there is another need in the future, we will call Rapps first.

Ralph was amazing! My mother was having issues with her washer drain so Ralph showed up through my home warranty program. She was so impressed with his professionalism, courtesy and patience with her. She is partly blind so he kindly showed her where to find the lint trap and how to clean it. Most home warranty vendors are not very reliable or friendly but Rapps and Ralph were first class! My mother is a happy lady now.

Absolute worst experience ever. I have a home warranty and they were the companys agents. The response was quick so I thought things would go well. However, the first scheduled service call never occurred because the technician never came and never called. We had to call 3 times to get the next called scheduled. This time the technician showed up but said he could not fix the problem and he would need to order a part. Well after two days of no follow up from you, we call again and waited yet another week before another technician showed up (we later found out that the 1st tech quit that same day. Again the tech said he needed to order a part because the other technician had quit and didnt put the part in the system. Never showed again but sent a survey about how we liked their service. This was the most unprofessional company that I have ever dealt with. I would not recommend them to clean my toilet not to mention fix it. Find someone else.

Typical new homeowner stress and reached out to this company for some relief after I noticed a leak under the kitchen sink. The technician, Toshi, was extremely knowledgeable about the issue and fixed it in no time. He made it look so simple too! Very friendly and personable, but maintained an extremely professional attitude! Will definitely do business with this company again. Thanks!

Needed a Rennai tankless water heater installed. Went to the Rennai website and Rapps Does It All was listed as a Rennai Pro. I filled out the contact request and got confirmation that it was sent to Rapps, but they did not respond. A few days later, I called and had to leave a message, still no return call. I then called again and after waiting on hold spoke to someone who said he will connect me to the person who will do the install estimate. He then got back on the line with me and said that person was on a call and would have them call me right back. That was 3 days ago and still no call back. I will also be contacting Rennai about their no response.

If I could give this company a 0, I would. I first encountered this company due to a furnace issue. I have a home warranty, American Home Shield, and this was the only contractor they have a service contract with in the area. Rapps is in a DIFFERENT STATE! They are driving over an hour to diagnose and fix the problem.After they did the initial diagnostic, they needed a new part. They stated they would call and schedule a time to fix the part. No return call, no follow up. 6 months later after calling warranty company, Rapps had stated the ticket was closed and the issue was fixed. My home warranty tried to charge another service fee when they never actually fixed the problem.Issue 2. 4 months later furnace stops working again. They state I need a new unit. I get a call from my home warranty and they state SEVERAL items are not covered under the policy. Confused, due to the fact that if a unit breaks, the company is supposed to replace it. That is the entire purpose of a home warranty. I am told that they will cover the furnace and labor, but there are close to 3k dollars worth of work that isnt covered. Rapps wanted to charge me $400.00 for permits and when I called code enforcement, permits for the county, a permit is only $50, which would cover anything under the roof of the house.Rapps wanted to charge me 2 separate permit fees. Seems like they are over charging the end use in order to get the loss they incur from providing a discounted rate to the home warranty.Buyer BEWARE. These people are crooks.I am contacting local authorities and CFPB and BBB

Service provided was deliberate and direct. Technician expressed knowledge of work being done by not only performing the task with confidence, but also providing info about unknown whys during the service call. Thumbs up!

My experience with Rapps has been wonderful. Servicemen are friendly, professional and knowledgeable about whatever repair is needed. They explain process also. This company has been to my home a few times and I appreciate their performance in resolving problem.

Stuart was very courteous. He called to give me heads up that he was on the way, identified the issue immediately, and was in and out the house within 20 minutes. I would highly recommend!

If I could give this company a zero for their unethical behavior, I would. We had a leak in our pipes and this company came out to fix it. My husband told me one of the reps, Ryan, wanted to cut a hole through our living room wall to access the leak when he could have easily gotten to the leak from the garage. My husband made him access it through the garage and he repaired it. 2 months later, were experiencing another leak in the same area he repaired, and this same rep, Ryan or whatever his name is, called our AHS company and told them our pipes are faulty so it wouldnt be covered under our policy. He fixed it before and I guess the pipes werent faulty then. He also told the AHS his company would replace all of our pipes for $6000! He also told my husband (after speaking to AHS) his company could fix the leak for $225...its all about the money and has nothing to do with faulty pipes!!! Please stay away from this UNETHICAL COMPANY. During this pandemic, its companies like RAPPS that are exploiting homeowners and making as much money as they can to line their pockets! DO NOT TRUST THEM!!!!!

Michael came to my house and quickly diagnosed the problem. He explained it in a way that was easy for us to understand and he communicated very well throughout the entire process. Would recommend working with Michael again for future work.

Kaleb came to our house for two separate issues, one AC and the other with our heater. He was so polite, knowledgeable, and efficient. Both times he identified the problem, explained it to us, ordered whatever parts were needed, and then came back in a timely manner to do the repair. I highly recommend Rapps heating and AC.

Terrible customer service in “dispatch”. Apparently they employ people that are more focused about private matters of their coworkers than their actual job. If there even is management, it’s a joke.

The experience I had speaking with Ms.Kerry was a pleasure. She went over and beyond when I was in need of service. I really appreciated her kindness and knowledge about my issue. Ms.Kerry you ROCK!! Take care and thanks again.😃😃. The installers were very professional. I loved the way they cleaned up behind themselves after the job was done. Evan explained and demonstrated how to work the thermostat before leaving my home.

I called Rapps because of a leak under my house. Their response time, price, and customer service were excellent. The repair guy Mike was very knowledgeable and patient, he explained everything (in wife terms) so I understood exactly what was going on. He also gave me tips and answered the many questions I had. Thank you Rapps and Mike for your service.

Scheduled time was between 8-12. No one called until after 12. Took tech 2 hours to show up. When he showed up he said the coil was dirty, cleaned it. Less than 24 hours later my AC stopped working again. Technician seemed stoned and out of it. Couldn’t even focus and allegedly he was their best tech. What a joke.

The technicians were wonderful! Very efficient and pleasant. They answered all of my questions and made sure I was completely comfortable with the repairs done to my A/C. Highly recommend this company.

After a mix up with our part, Rapps was very responsive and professional with our repair. Dee was a welcome and comforting presence every time that I spoke with her. She went the extra mile to help. The technician was a nice guy and professional.

We have had a lot of repair or servicemen to our home to repair or do maintenance on plumbing, heating and more. Kyle who recently came to repair our homes heater was the most professional, knowledgeable and helpful servicemen we have ever had. I highly recommend Rapps Does It All.

If they are assigned through AHS home warranty company, your equipment will not be fixed. Thermostat controller was broken on our hot water heater but they reported that the vent on top was the issue and that was normal wear and tear and not covered. 2 technicians came out and neither one of them ran a diagnostic test on the temperature controller which was flashing 5 times and this indicates a faulty thermostat. Do not recommend using this company.

GO SOMEWHERE ELSE if you want a company that will certify and guaranteed their work. While the laborers did a great job, they were quick and professional. After 8 weeks I am still trying to get an itemized invoice and the warranty for the work and parts. .

Your service technician arrived on time as announced by an advance call. He completed the testing of our heating unit and found it working properly. I asked him to check the dampers on the left hand side of the home because sometimes the temperature on that side was slightly cooler than the other side in the winter. I also asked the technician to check and replace the filter on the unit with one on hand in our attic, which he did.

Thank you to Freddie!Freddie is a wonderful service technician, hard working (even with a broken foot), very kind, knowledgeable and helpful. He was the one and only bright point in our experience with this 2 week ordeal to fix the heat during very cold temperatures and we are thankful to him for that. All other of the employees should take notes from him for sure

The technician called 30 mins before arriving which I appreciated. He was friendly and answered my questions. He educated me on my equipment in a way that helped me understand what I had and how it worked. I was very happy with everything.

Very happy with the service. Was referred by my home warranty company American Home Shield. The technician was professional and knowledgeable. He arrived on time, explained what he was doing and why, and offered suggestions for routine maintenance when I asked about it. Thanks!

Rapp’s sent out a technician to pre-service our furnace today. It was super easy to make an appointment and they worked around our crazy schedule! The technician was on time, very knowledgeable and answered all my questions!! Great service!

This is the second time I have experienced Rapps Heating and Air Conditioning Service.The HVAC repairman Mr. Fred, was polite, knowledgeable about the condition of the problem of the air conditioning system, which was only a tripped circuit breaker outside, thank goodness.The follow up call from Ms. Marie was also polite, cheerful and professional. So, far I have received good service.Thank you to all I have corresponded with at Rapps company.

I am so happy with the service I received from Rapps. The young man who came to replace my MILs faucet (Im sorry I forgot his name) was so kind and patient. I asked him a lot of questions and he was patient enough to answer them all. He also explained to me step by step what he was doing. I purchased my own faucet and the hose was too short. He ran out to Home Depot to get the correct hose I needed. He even cleaned up the mess he made (although I told him I would do it). He went beyond the call of duty in my opinion and he definitely represented the company in the best light. If the owner of the company can see this review please look up my service ticket and give the young man a raise! I will definitely be recommending Rapp to anyone that need a plumber.

Wonderful experience. Kaleb came out after hours and patched us up for the night as good as possible, He explained options clearly, then followed up properly. He returned and put the final part in when scheduled. He was very courteous and made sure things were kept clean. He also noted other potential problems and made suggestions for future changes. I have had the company do many things for my home and rental houses. Excellent to work with in every case.

The 5 star review I am giving is because of Daniel. He was prompt, courteous, knowledgeable and easy to work with. He came out for the inspection and to give a quote. The team that was sent by Rapp’s to do the work was just the opposite. I was not happy with the lack of professionalism and rude behavior but I called Daniel who came and saved the day. He assessed everything, went right to work and the job was finished by the specified time that was promised. Daniel came back the following day to re-check everything. He is an asset to this company. Thank you Daniel!

I had a Rinnai Tankless Water Heater installed last week. However, I was only getting hot water on both the hot and cold sides. Michael, Brewer can out yesterday and spend over two hours trying to solve the problem. He finally traced all the incoming water lines and discovered that the original contractor had installed a loop system. Upon straightening out the loop the system now works ad designed. Michaels determination and dedication to solve the issue is to be commended. His professionalism is outstanding reflects directly on your company. It has been my pleasure to do business with Rapps.

Rapps was sent out for an HVAC problem through a home warranty program. They were incredible!!! They were very kind on the phone to arrange a most timely appointment and the service repair expert was thorough, professional and most important - HONEST! I have not been so completely impressed with a company in a very long time. I have other plumbing and electrical issues that I certainly hope to deal with them on and I have already given them the highest recommendation - to my best friend who lives in their area. We are both real estate agents and are always being asked for reliable professional companies to refer to - now we have a GREAT company. The prompt follow up call after service was greatly appreciated - just to know that someone cares enough to do their job so well is a real gift. Rapps Heating Air and Plumbing - the BEST!

Ralph did an excellent job once again. He’s both efficient and pleasant. If I need any more work I will contact your company because of Ralph.Larry Jenkins

Your plumbing technician was an excellent representative for your company. He was very knowledgeable and answered all of my questions. His work was well done and he cleaned up after himself.

August 9, 2019- Marshall N. technician amazing young man. Professional, kind, and competent. Assessed the problem and fixed completely in one visit. He checked and double checked to ensure fix was complete. So thankful AHS referred to this company. Thank you Rapps and thank you Marshall N.

Rapps Heating, Air, and Plumbing staff set the bar for professionalism. As a first time home buyer they treated my situation as if it was their own. The receptionist kept me informed in a timely manner. I am so happy that my insurance company recommended them to me. I will make sure that I recommend fellow veterans like my self to Rapps Heating, Air and Plumbing. Job Well Done!

I had a plumbing call for a leaky kitchen sink and a running toilet. That was in September.The service person was awesome and fixed the issues.My problem happened today, 90 days later when I called because my toilet is running again and I have a $300 water bill. I called and they said they do not cover the repair because it’s past my Home Warranty cutoff of 60 days!Wow... who doesn’t warranty their work for 90 days?Poor customer service.

Rapps is a very professional company. The technician Chad was very courteous and knowledgeable. He had our issue fixed in no time flat. Id recommend Rapps to anyone that has a plumbing, HVAC, or electrical issue.

Unfortunately my hot water heater needed to be replaced. I have a policy through American Home Shield and Rapp’s was sent out to my house. They tried to charge me over $600 to bring my hot water heater up to code (a stand, an expansion tank, etc.). Keep in mind this apparently didn’t include any labor costs or material costs for the hot water heater because that was covered by American Home Shield. I denied them doing the work and brought the hot water heater up to code through a different contractor costing me $175 (materials+labor). Do your research before using these crooks. They are going to try and charge you way too much.

Just a few complaints about this company just to warn you guys what you will be expecting. My sewage backed up in November and they reworked the piping from my house to the street and told me the charge. A few things I was not expecting: 1.) My yard is still torn up and it has been over 2 weeks and they still have not buried anything (told me the inspector needs to inspect it, as far as I know he has not been by but no worries they will be by soon to bury everything). Hopefully the weather had something to do with the delay and the inspector inspected it days after the install but I have no idea. 2.) They didnt tell me they opened an account under my husbands name at a bank called Synchrony Banking to make payments on this work. We tried to close it and just pay the company but that will not work because we now owe a balance to this bank. The price they gave us is not the same price we owe to the bank. Apparently it costs a little extra to open up the account. Just make sure to read the contract before you sign and maybe a little bit of research about the company you are picking. I normally never give reviews about companies but this one took us by surprise because our home insurance selected them.

Called for a repair and they sent a tech out within an hour. He assessed the problem and made needed repairs. Tech was friendly and knowledgeable and took care of everything for us quickly. Thank you!!

Had a plumbing repair request in through AHS warranty. Initial response was great. Tech came out within a day. Didnt have the part in his truck (very basic part too). I called 2 days later for update. Was promised call back in 10 min. 2 days later still no call back. Called again. Was promised manager would call. Now 2 more days later no call back. Excuse, tech not answering his phone...For a week? Time to fire the tech. Through all of this they mark the service as complete in the AHS system. Just got off the phone with AHS and they directly told them that the item was fixed but they will re-open the case!! Really? Show up, do nothing, blow off the customer, mark complete and get paid. Great business model if you lack ethics.The best part is that I also inquired about their service plan on HVAC and was going to give them that business on my 3 furnaces/AC units. Not now.

I had to really argue with AHS to get you all. The first two people they attempted to send us had horrible reviews both online and with the BBB. You all had great reviews and i was really impressed with your customer service beginning with answering the phone, scheduling and communication. We were thankful it was an easy fix.

Marshall epitomizes the kind of professionalism and care I want in someone coming out to service my home. Clearly explained the possible issues and resolved them quickly.

Garbage company never can come out do to my work schedule

Unfortunately I have had to have a lot of work done regarding my HVAC at my house. I use Home Warranty of America, and always request Rapp’s to come out. You guys always do a great job, always on time, and don’t try and oversell. The options are always mine, and I truly appreciate that. Fantastic job once again. I’m going through medical issues right now, and I can’t really deal with hassles. When I have to deal with you, I know I don’t have to worry.Thank you. It’s very much appreciated.

Taylor was great! He was on time, professional, and followed up.

Josh was friendly and efficient. He had the job done in minutes. Thank you for the GREAT SERVICEI will definitely use Rapps again

Larry, the tech, was outstanding. He recognized the problem quickly and solved the problem . The garbage disposal was dead and he went to Lowes and got a new one . He installed the new one and I was happy.Larry was on time, neat, professional and got the job done within one hour.I was happy. Thank you.

I have used Rapps for heating and air needs, and have always been happy with their service, honesty and price. But, I just recently used them for plumbing and again was very happy with their technicians advice, honesty, professional service and price. Plus I love supporting locally owned companies!

This wonderful experience Ive had with Rapps, is really worth sharing.Last summer, our home AC system just stopped working... I consulted with a different company who told me that it cannot be repaired and that I needed to replace my system at a cost of over $5000! I was really surprised! I sought out hope, looked for another company, which led me to call Rapps Heating, Air and Plumbing.When I called, a very courteous lady named Britney assisted me nicely. She asked very relevant questions, patiently explained to me what I am to expect of their team given my situation, and promptly scheduled me for a visit.And sure enough, they came in no time. Kaleb was the technician in charge of my case, and he was really friendly. After checking out my system, he calmly and patiently explained to me in detailed what was wrong with it, and what he will do to repair it. Yes... he said he can repair it! I was so glad!He just went to his truck for a bit, took what tools and parts he needed, btw...this is so commendable as he already got the parts needed with him. Some companies need to go back to their office after assessment to get needed tools/parts and this may take a lot of time. But not them, i think Britneys probing helped a lot with this. Great job!When he came back in, he went on his way, masterfully fixed our system, and swiftly too. Before I knew it, the AC is back on, and I only shelled out less than $150!I am so satisfied not only with their service but with their pricing as well. Their team was very accommodating, helpful and professional from the start to finish.Its such great experience. Its a really good thing that I called them when I did. Now, I am trusting no one else about our AC/Heating System, but Rapps! I highly recommend them!

Noah did a great job in the installation of our new unit!

Great technician; Joseph was prompt and professional. He took time to explain what the plumbing issues were and best way to resolve them. I will definitely use Rapps again!

We filed a claim with our home warranty and they dispatched Rapps. We couldnt have been more please with the service we received. They were on time and very friendly and informative. We ended up needed more work than we originally thought, but they walked us through the process and pricing. My husband was even impressed with how friendly the tech was. Thanks again, Rapps!

Unfortunately I forgot who the person was that came in for the service (J I think). I just wanted to say Im very happy with the service I was provided; he was very professional,and very knowledgeable. He explained things in detail as well as made sure all my questions were answered.

Rapps, on short notice, sent technician Terry Glenn to our house to review and repair a blockage at the house. He advised on course of work, disclosed the charge(s) corrective action would take- and performed the work in a highly professional and timely manner.I could not be more pleased!I will not hesitate to use Rapp’s for additional work going forward.

This company did not call me to tell me that they would not be able to make it on their scheduled day. Then did not put us as priority when it was their fault of over scheduling. Then when they came out the plumber didn’t have the needed tools and had to come back out and pushed our date out for another two days. This company does not put you as a priority when it’s their mixup or fault. Do not return calls when message is left.

Rapp’s is a great company they absolutely can do it all. I had my water heater replaced and got superb service from beginning to end. I highly recommend this company for any of your plumbing or ac needs. I would like to thank the entire team for doing such a great job.

The service tech that came out to my home today was exceptional! Very professional and seemed very knowledgeable. Great job!

We would recommend Larry from Rapp’s. We ran into a huge issue at our new home and he was the second professional to come out. Instead of just guessing what the problem was he made sure to check everything and identify it. He went above and beyond, staying late, to insure our plumbing was functioning properly. Thanks again Larry!

Tech was punctual, friendly, and thorough. He communicated with us through the whole repair and even checked to make sure we were satisfied! Will definitely recommend them to others.

My first encounter with Rapps was what they call, awesome! Todd, the technician, came and had my issues diagnosed in 10 minutes or so. He was courteous and pleasant. He explained what had occurred, what he was going to do, what he did, he replaced a pump, he left no mess...I was enjoying my dogs and barely knew he was here, he created no racket or noise. He told me all about the warranty on the services and how long they were effective. We are cool and the dogs are cool !

We contracted with Rapps to replace a garbage disposal. The best customer service I have experienced in a long time. The Rapps Technician was on-time, professional, and completed the work quickly. Highly recommend Rapps!!!!

My fiancé and I experience with Rapp’s technician (Mike Taylor) was very pleasant. Mike was very respectful, informative and showed a high level of expertise at his job. I definitely would recommend Rapp’s to anyone in need of the services they provide.

My experience with Rapps was wonderful. The technician was knowledgeable, prepared to answer any questions and friendly! I felt comfortable having him in my home. AND my plumbing problem was fixed!

Techs who came out were friendly. Air works but they billed me for work they quoted me for they didn’t do: when I approached them they recanted what they said. Chris their manager was rude. Don’t use these guys. You will paying for services you won’t get! I asked for itemized receipt of what they did do and was refused. I got a generic bill. Obviously they didn’t want to give me documents because they know they are wrong. Don’t use!

Absolutely horrible service. They were assigned by AHS home warranty company to fix A malfunctioning tub faucet. Probably a worn out O ring which caused the faucet to leak water when switched to the shower. In the first visit, a plumber came by too a few pictures and said he would have to reach out to the warranty company for approval of work. Says that they might be able to change the mechanism or else have to come in from the neighbors wall to change it the whole system. After hearing no word for over a week, I had to call them we get few days for an update. It was always the party hadnt come in. After 3 weeks, the same plumber came to install the ordered part. My mistake was leaving him alone to do his job, because after 15 mins he said the part didnt work and that he would have to order another part. This was three weeks ago and today was told he had gone on vacation for the week when their customer service rep told me last Friday he would be able to update me today. They are refusing to tell me what the part number they ordered from Ferguson nor is the plumber reaching out to me to update me on ETA on shipping on the part. There is absolutely no communication from the company and send like they dont order parts centrally. There is no organization and no one seems to be in charge since the plumber assigned to this job is entirely unaccountable to anyone in if he completes the job.Call them at your own risk.

We had a leaking pipe in our yard. These guys were there so fast and took care of the problem. I was so impressed with how professional these guys were and they left my yard in better shape than it was before they got here. We called around for some pricing first and these guys were average. I absolutely recommend Rapps and we definitely will use these guys again if needed!

Technician arrive at a great time, right parts/materials to complete the job in a timely manner. Excellent customer service