Great experience so far. Matt was very responsive in answering questions during estimate and proposal process. The install team of Austin D, Chris, and Tyler were great. They showed up exactly on time and were very professional and friendly. They worked hard to fit the new system into very constrained entry space and I appreciate it. They were very patient in answering my questions during the install and left the work area in very clean condition. Highly recommend them.

Company was very professional. They made sure to accompany my every need to keep my kids and I cool. They got the unit installed in a timely manner and when they came inside to install thermostat they wore shoe covers which was very respectful. The workers were respectful also. I spoke to the owner, Gene too. He is so nice and really cares about trying to help you. I recommend this company 100%!

Great group of people. Had my unit serviced by them in the spring. However it was 20 years old, and during a recent heatwave... it died. They did everything possible to try and fix it. They climbed under my house to check for issues, they brought us window units to use while we were waiting for our new unit. And this all happened on a weekend. Super fast, clean and efficent installation. And OUTSTANDING customer service.

I was very pleased with Hospitality Heating and Air!Gene was very patient with me and answered all my questions before I made my decision. I love the fact that I got the 10/10/10 warranty! The day of installation went very smooth, his team did a great job! They were very productive and very thorough!!!I highly recommend this company!

Contractor arrived on time and was very professional and knowledgeable about my issue with my ac. He even took pictures to show me what was going on with because I can’t access my attic. He was the best technician you have sent me and please ensure he is the only one you send me! Wonderful Experience!!!

Tim came out the same day we called about our AC unit. He quickly found out what our issue was and explained our options in good detail. He was able to fix our issues the same day in a short time. This is our third time using Hospitality Heating and Air Conditioning over the last 8 years. We have always had a great experience with all of the people we have interacted with from the company. I will continue to use Hospitality and would also highly recommend them to anyone.

I had Hospitality Heating and Air install a new AC unit and furnace. The install team arrived on time and called prior to arriving to give advanced notice that they were on there way. There were no issues and they were done in one day. The guys were professional and nice.

Caleb did a great job diagnosing the issue, explaining what he found and installing the new part to get the AC back up and running cold. He was on time and completely professional.

Tim Sutphin did a great job with the repair, which was free because of our service plan. The issue and repair options were clearly explained. The repair was completed two hours after I called and the AC is working better than ever.

Hospitality Heating and Air came to my house on an emergency call. I could not have asked for a better service experience. They came quickly and the tech explained everything he was doing. I only wish every business would operate this way. I highly recommendHospitality Heating and air for all you HVAC needs! You will be happy you did!!!Thanks Hospitality Heating and Air!! 💕

Great company and the guys did a great job. Very happy and would highly recommend these guys!!

Our technician was Shawn! He was incredibly helpful and explained every step of the way. We will use Hospitality again!!

Technician Shane Boyte was excellent. Explained the problem with our AC and gave us some options to consider. Was able to answer all our questions. The initial experience with this company has been great, we hope to continue using their services.

Our air conditioner stopped working abruptly. Tim from Hospitality was there within 24 hours of being called and quickly solved the issue. I was impressed that he took the time to explain the problem to me in a way I could fully understand. Top notch. Couldn’t be happier!!

Tim was wonderful and explained so many things to me. He was personable and clearly knows his job inside and out. Thank you!!

Was very pleased with the service and patience I got from Tim Suptin. He took his time as I am not mechanically inclined at all, he showed me what created the issue, corrected the issue and then showed me how to prevent it going forward and did I mention this man came to my house at 10pm at night, dog tired and never once rushed. He made sure understood everything he was saying. Thanks Tim.

Tim did and excellent job!! Would highly recommend Tim and hospitality heating and air

I was assigned to Hospitality Heating and Air by my home warranty company to repair some components on my AC systems that were failing. The HVAC technician named Tim was extremely pleasant and professional. He made all of the repairs in a timely manner and kept me informed during the process. When he was done he informed me that the home warranty company wasnt going to cover any of the repairs because the system hadnt completely broken down yet. However, he talked to the owner of Hospitality and they agreed to cover all of the repairs at no cost to me. This was especially kind of them, because the warranty company agreed to cover these repairs before, and it wasnt Hospitalitys fault at all. It is this kind of honesty and generosity that has made me a customer for life for all future HVAC repairs. Thank you again Hospitality!

Been using these guys to take care of my issues with my ac unit, they are fantastic and always send nice folks to help you out!

John Walch is the best! He is an absolute professional and knows his stuff! Hospitality Heating and Air is the only company I will use. The prices are fair and they back their work. I highly recommend them and John for any work that needs to be done. Customer for life!

I appreciate the help of Chris Harris on a call today. I called the office around 2:30 PM and he was at my house (after a call to tell me he was on the way) around 4:00 PM. He was quick but thorough and did an excellent job explaining what was going on with our furnace. We appreciate the honesty that we find with Hospitality service technicians, but really appreciate Chris for going above and beyond to make this an easy process. We are always fearful that when we call any repair company that we will end up with a costly repair unsure if certain things were even necessary. However, our experience with Hospitality has been wonderful, very detailed, and fairly priced. We are sleeping in a warm house tonight and that is awesome! Thank you!

They do great work and have always been on time. I will continue to use them. The techs I’ve dealt with have always been professional and informative.

They were on time and very responsive. Great pricing on a new Heat/AC system. Service agreement is outstanding! I would definitely recommend and use again.

Professional, knowledgeable, and courteous as well as a fantastic value for price of service describes Hospitality Heating and Air Conditioning. Technicians always call ahead of arrival, are dressed appropriately, and review activities in plain language. This review is based on our almost 10 years of contracted service. We had to have our nearly 30 year-old HVAC system replaced just weeks ago. We had other estimates but Hospitality’s package and total price was an absolute no brainer!You will not be disappointed with the services of these folks!

After going back and forth between my Home Warranty Co & HH&A we finally got everything sorted out but the communication between both customer service departments can be improved however the final outcome was to our satisfaction although the out of pocket cost for code upgrades we felt was quite outrageous but not reflection on the service and work performed by the technicians which was outstanding.

Daniel came out to service an issue with my heat/furnace. He was very pleasant starting with the courtesy call to let me know he was on the way. He was very knowledgeable and assured me that he would get my issue resolved in which did! He went above and beyond to make sure everything was working properly prior to leaving. I would definitely use this company again. Very satisfied!

New unit installed. Fast and efficient. nice people to work with.Make sure to check web site for deals and promotions ahead of install

Everyone from Hospitality Heating/Air have always been great!! The guys that come out to do maintenance and installation are always knowledgeable, professional and on time. I have always been able to get in touch with someone regarding any issues or questions. Gene has always gotten back with me personally whenever I have contacted him. Everyone from the office staff to repair techs are top notch!!

Service technicians were professional and friendly. They explained what they were doing and why they were doing it. Really appreciate that!

Tim was professional and showed up right on time. His explanations were clear and concise. I recommend him and Hospitality Heating.

They were awesome. Our 27 year old heat pump died early on the morning of December 23rd. They came out and installed a new unit the same day. No cold Christmas here. Thanks again

They responded promptly, and got someone to the house quickly to diagnose the issue. The technician was really nice and helpful (and even wore shoe covers which was very thoughtful in my opinion). The prices were fair.

They were very quick to respond. I was able to get an appointment within 48hrs. They showed up on time and were so friendly. Great experience and highly recommend.

Tim at Hospitality was very courteous and thorough, and arrived right on time…I really appreciate that!

Yesterday the service tech came out to perform the Fall preventive service. I don’t know what he did because I never received a service report. Not even an electronic one. When he finished I noticed that he never turned the heating system on. I asked if he tested for carbon monoxide and he said they only test if they see a lot of rust or wear and tear. How come your email reminder specifically said they need to test for carbon monoxide? How can you test the entire system if you never fire it up? You only get one chance when it comes to my health and safety. I’m changing companies. How many other families are you putting at risk by performing sub par inspections?

Tim and Johnny were super friendly and thorough with their inspection of the HVAC system! They were very informative on maintenance needs for the system. Highly recommend them and their company for HVAC needs!!

Installation of new system was timely, professional. Installers thoroughly cleaned up once the new hvac system was installed. Follow up service calls were timely, technicians called in advance with eta, answered questions thoroughly. Had one emergency call, tech arrived within an hour, quickly resolved problem and there were no follow-up issues. I would recommend this company to anyone needing help with their air conditioning and heating systems.

Love working with Hospitality. Technician was on time, found the problem with the unit and quickly replaced the faulty part and got us back up and running quickly. Highly recommend these folks.

Both technicians (Johnie and Mike) were timely, knowledgeable, professional and friendly. A wonderful experience.

I have used Hospitality for several years for minor problems and seasonal system cleaning. Because I have always found them thorough, I chose them for my new heating system. They used careful COVID precautions, were thorough and did a fine job. The cost was reasonable.

Tim was prompt, polite, and answered all of my questions. Also gave tips on how to get and keep unit operating more efficiently.

Total Review Change!!!!!! I contacted A hospitality technician after he left my house because he told my wife that the service that was needed to FIX my unit was only a cleaning and 2 pounds of Freon. I asked him are you sure that all, he said yes. I told him what ever the cost is I’ll pay it just come fix my AC unit because we have HOUSE SHOWINGS this week to sell our home. They said that my home warranty didn’t caver it so I had to pay out of pocket $239.00They came out of Tuesday to Fix my AC unit and it was working like a champ. Then two days later which was Thursday my house was once again back up to 78 Degrees on the inside. So I contacted them back again and with through the proper channel since this is an home warranty claim, nevertheless I set everything up.They gave us a time on Friday between 12-6 pm that a tech would be there. NO SHOWED UP!!! We got a call at 5:55 that there boss is finishing up a job and will be over when’s done, even though he didn’t know when that would be.So they said that we will get a 30 min notification call prior to arrival, the tech showed up at 7:03 pm over an hour later with no call until he showed up. Well he came while there was a HOME SHOWING GOING ON!!!!!! What a Great Look when trying to sell a house...So TODAY Samantha the front office receptionist tells me that they can not change anything around to accommodate there mishap. Then hangs up in my face twice. I would have to wait until Monday for service. So I guess me missing work from 12-6 during covid-19 pandemic is just okay to them. They showed up at 7:03 pm an hour after the time they was supposed to be here.My house is at 78 degrees and I’m out of $239 and 6 hours on from the job for no reason at all!!!

Very reliable company.Technicians are very knowledgeable and professional.

They were very professional and clean, made sure everything was working properly before they left.

Excellent experience with new installation of whole system.

They are very professional, timely, proficient and efficient. I learn of them via My home warranty company. As a result of their professional, knowledge and all the other things I mentioned, I decided to use them to do a repair that was not covered in my home warranty . I was very pleased with their responsiveness and resolve. They are very knowledgeable and I definitely recommend them.

Very neat and professional install. Very pleasant people to work with. I would recommend this company to anyone.

Very professional, excellent communication. Our heating system was repaired quickly. All work was explained as was preventive maintenance.

Tim repaired the heating system for my aunt. He did a great job of keeping me informed and repaired the system in a timely fashion.

The telephone receptionist were very friendly and helpful. The Technician who repaired and replaced our thermostat took time to explain everything and did an excellent job

Provided quick and efficient service, explained the situation properly

Installation of Gas pack was good, they broke a water line and repaired it quickly.

We have been using hospitality heating and air for the last couple of years. They are always on time and very professional. This last service call John our technician explained the issues we were having and was able to make the needed repairs on the same visit. Although it wasn’t a extremely difficult fix, we were glad to have the problem corrected. I would highly recommend Hospitality Heat and Air.

Tim was very professional and informative. Offered additional services without any sales pressure.

Hospitality Heating and Cooling were great to work with. Pleasant and professional they responded immediately, told me what would happen and when. The technician was prompt and explained everything they were doing, checking and why. He (Chris) took the time to answer all of my questions. He was able to make the repair on the spot. I’ll definitely use them again and would recommend them to my friends.

The hospitaly servicemen Ron Teal was very professional, and tried all he could to help me with options to replace my old out of date heating and cooling unit. Unfortunately on my end I will have to prolong a few more months to replace my heating and cooling unit.

Hospitality was fantastic to work with. The price was good, they were quick and thorough. I highly recommend them for your heating and air.

Hospitality H & A is one of the most Professional Installation & Repair H & A companies that I know. They have serviced my 3 homes & our church. They are both punctual and reliable. I give them an excellent & outstanding rating!I had a wiring problem with my upstairs HA unit fan which it continued to blow fuses & wire modules. They returned as many times as needed to find the problem. Turned out to be wires outside that were wrapped but kept shorting out different parts. The supervisor spent hours until he tracked the source of the problem. Only one change but 4 visits because that hidden wire shorted our several other parts.Always arrived the next day. Always called 30 mins before to let me know they were on the way. Great Job Hospitality! Its a family company & the office personnel are excellent as well.

Im very disappointed to be writhing this review as we have used this company before and hadn’t had any issues. We completely understand everyone has bad days however when a technician refuses to even come to you where you are standing next to the AC unit because it’s too sunny, and i literally have to raise my voice so that he can hear me because he rather stand in the shade, there’s a problem. We were assigned this company through our home warranty company and technician John P came out to our home today. Our complaint was that our AC unit makes an extremely loud sound early mornings and evenings only. We specifically mentioned this when scheduling appointment directly with Hospitality Heating and Air. So the technician comes up and goes upstairs and checks in the attic/thermostat and goes outside. It must have been too hot for this technician that was more determined to go stand in the shade over by the fence instead of looking at the unit and trying to figure out if there was any metal rubbing against metal or if something was wrong with the fan. When calling the office, I was transferred to the manager and I explained everything but of course she took the technicians side. Do NOT use this company!!! If your home warranty company assigns this company, request a different company!!! Terrible company! I cannot express how frustrating and disappointed I am with this technician, manager and company.

These guys were great. My old system went down and they got somebody out quick. He was able to get my old system running but found more issue than I wanted to spend on this old unit. Got me a great quote and the install team was great! Got me up and running and the new system cooled ten time better than the old. So much so I had to turn up my thermostat. Had a slight misunderstanding on my half about the new thermostat. Nothing they did just me more or less having a brain fart. but they got somebody back out immediately and he was great and fixed me. And just took the time to explain to me how this new thermostat worked. All in all an awesome experience with everything. Would highly recommend them to all my friends and family

Excellent service by Tim Sutphin who was very professional and on time.

Best products, best price, best warranty, best financing, best technicians, best responsiveness. Left both the inside and outside of our house looking better than when they arrived even after a long day of installation. Interacted with 5 different employees and they all genuinely cared about our satisfaction. They take a lot of pride in what they do and it shows. Couldnt be happier with our new system. Thanks!

Professional, on time, and reasonable pricing.

Tim was informative, quick, and got the job done well!

First and foremost, the contractor was on time, he was very pleasant, professional and friendly. I liked the fact that he did not rush to get the job done. After the job was completed, he took the time to answer any questions I had. I would recommend this company to others. I also liked the fact that he left information for me about the company.

The quality of the service and their ability to come out right away despite how busy they were was impressive. Jimmy was our technician and we cannot say enough about how pleasant he was to work with being professional, knowledgable and friendly. As a result of our first experience we signed up for an annual maintenance agreement and hope Jimmy can be our guy. Excellent overall experience highly recommend them!!

Great company, the tech was amazing, knew everything about the unit and was so friendly and kind!

This was my first time using Hospitality and I can’t tell you how pleased I was. The tech called me when he was on his way and arrived on time. The tech, Anthony, was very professional and efficient. He talked me through my system and was very knowledgeable. Oh yeah, he made no attempt to sell my services that were not needed. So far they are a great company to do business with.

Of course it’s hot as hades outside and my air goes bye-bye. My home warranty contracts with Hospitality. One call and I was set! John came out, assessed the situation and went to work. He was prompt, professional and explained what happened and how he planned to fix it. Within the hour, I was up and running. This is my 2nd time using Hospitality Heating and Air, and just like the first time, it was a pleasant experience — beginning to end. Quality parts. Quality work. Fair pricing.

Technician was professional, knowledgeable, courteous and solved my issue very quickly. I would highly recommend them.

They are a blessing to work with!! So happy to have been referred to them...will only use them in the future!! Gene Lucas and his team at Hospitality are top notch! 100% satisfied!

Hospitality Heating and Air are very responsive, friendly and informative. Our most recent Technician (John) was very courteous, safe while inside our home and went out of his way to educate us about our HVAC system.They are our first and only choice when needing HVAC services.

Put in a request through my home warranty at 11:00pm on Sunday night. Received a call promptly when they opened at 8:00am on Monday. Daniel came out and replaced the motor in our unit. He returned later in the day when cold air wasnt blowing. Absolutely high quality service, professionalism and responsiveness. 100% Recommend!

Chris from Hospitality Heating and Cooling diagnosed the problem with our A/C unit immediately and proposed a remedy. He also discussed options with us for the future of our A/C unit. We are appreciative of his honest assessment without trying to push us into a solution that might not be in our best interest. Highly recommend this company.

Jimmy came out to repair my system. He was very nice and very knowledgeable and took the extra time to explain how my particular system worked. He was able to ID the problem and fix it very quickly. Great job!

I had the pleasure of having your tech John service our unit. He was very professional, knowledgeable & even took the time to educate me in layman terms on the entire process. I would definitely recommend your services to anyone in need of it & well definitely be using this company again!

Matt from Hospitality did an amazing job. Extremely friendly and professional.

John was more than phenomenal. He diagnosed my issue, and fixed the problem in short order. This was my first experience with Hospitality Heating and Air but it will definitely not be the last. Ethical, professional and courteous. I cant say enough good things about the service he provided. I am a customer for life.

Great company professional service good people

Great Experience and Responsive

I normally dont write reviews but this company was great to work with and did give the best price after pricing around. The service was perfect and the people seemed genuinely happy to work there, that says a lot. I do not regret for one minute going with Hospitality Heating, and would really suggest that if you are looking around that you consider using them.

Our heating unit went out early January so we called our home warranty company and they contacted Hospitality Heating and Air to come out and assess the issue. The company came right over and was able to diagnose the issue. They alerted my husband that they would need to reach out to our home warranty company to get the repair approved since the unit was still under warranty with the manufacturer. This is where things went sideways. Since the unit was still under warranty with the manufacturer our home warranty company would not be able to approve the repair. However after speaking with the manufacturer they did not want to honor the warranty for the new piece that was needed for reasons I will not go into. After weeks of going back and forth the issue was finally resolved and the manufacturer finally agreed to sell the part needed to fix our unit. I want to say that I do not normally write reviews, but in this case I had to give a shout out to Mr. Lucas and his team at Hospitality Heating and Air because had it not been for them fighting for us the way they did to get this issue resolved we would still be without heat and we just brought home a newborn baby almost 2 weeks ago now. Im not sure of any other company that would have fought for us the way that they did. I just want to say thank you to all of them that was involved in this experience and we appreciate each and every one of you for the kindness, respect and service we received.

Having to call them back out, because the tech didnt do his job. I will update as soon as I get my unit serviced the right way

TERRIBLE! TERRIBLE! TERRIBLE! This company was sent to me through my home warranty provider. They were able to come out and supposedly provide me with a solution to my AC unit. I was told that I needed a zone damper. The technician advised me that the stores had closed and he would be out first thing Monday morning to complete the work. Monday I was advised that they were still waiting on my home warranty to approve the repair. Tuesday morning, after spending several days without AC, I decided to call my home warranty to found out what was the issue. What I was told was that THIS company added on some more charges after the technician had already advised me that all I needed was a zone damper. I call Hospitality immediately. I was told by the individual who answered that the owner decided to add on a power surge because he felt that could also be an issue. First off you never make changes to any type of service without coming back to reassure that that is even the issue, which they never did. Secondly, even if changes were to be made you just dont add things on without the customers knowledge. This company tried to get over on me. I contacted Parker Heating and Air. I was told I did not need a zone damper nor did I need a power surge. Parker fixed my issue with a simple AC cleaning and cleaning of my filters. The technician Hospitality sent was nice but was not efficient. He did not take his time. I am lead to believe that since they were getting service through home warranty, customer service was not key. Its sad that they would do this all to make a profit. I would NEVER go back to this company and I would not ever refer anyone else.Jessica David

We have used Hospitality air for several years. They are always helpful, professional, and truthful.

I met John yesterday- very professional and super nice guy ...he explains things about your unit and care of in ways you can understand. Would definitely recommend Hospitality to my friends and family! Thanks!!

They were quick, responsive, professional and very diligent. I would use them again in a heartbeat.

These guys did an amazing job. My air unit went out on a Wednesday and was able to have a new unit installed on a Friday. When i cam home i had 12 guys working on my house to get it done in a timely manner. Josh was extremely helpful every step of the way and coordinated everything like a dream. I would recommend these guys to anyone anytime anywhere as they get the job done and done right!

Great service. Have used them for years and always been happy

On time and tech explained what needed to be done before he did it. Told me the price of the parts needed upfront. After install stayed to make sure I had cool air before he left .

Called to get our units inspected because they werent working as well. I was able to get an appointment the same day I called. The technician was on time, friendly, and knowledgeable.

Pretty happy. Were fast, had a small issue when replacing coils (expected on any job) that they quickly resolved.Always contacted me back first thing in the morning if I emailed and answered the phone when I picked up. Would use again.

They came when they said. Had to order parts had them the next day came right out and replaced part. It was cheaper than quoted and waved the diagnostic charge. Technician was very professional and friendly and came at time that convinced me. Great company . Hope not to have to use them again but they will be my go to for HVAC from now on.

The service was AWESOME!!! They turned a frustrating experience to a celebration. I would recommend this company to anyone in need of this service. Thanks!!!

This place was sent to me to fix my furnace through my home warranty company. The technician showed up earlier than expected, which I didn’t mind. The Google and Yelp reviews said this place was great if you were paying out of pocket, but if you went through a warranty company, they weren’t worth the service fee. In a nutshell, my furnace quit working. The tech that came out told me after about 20 minutes that I had a dirty filter and that replacing it should solve the problem. After I replaced the filter, the issue continued. So I called someone I knew personally to come out and look at my furnace. He was there for about and hour and a half and determined that my unit needed a new limit switch. He replaced the switch and BOOM, furnace back to pumping out heat. He told me that these companies that come out on warranty calls don’t make any money so they spend as little time as possible on warranty calls. I addressed this with my warranty company. So if you have a warranty, and they want to send out Hospitality Heating and air, request a new company.

This was our regular heating maintenance given to us due to a total hvac replacement we purchased.

Mat was on time, professional and only did was was needed to get my heat working again. Thx Mat

Great service today! Super fast and thorough. Anthony was fantastic; helpful, conscientious and diligent.

They have worked on my AC twice and has done a great job! Definitely recommend!

Technician was great. Call ahead of time, and was on time for his scheduled arrival.Wore a mask and performed a semi-annual Maint on our unit.