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Upstate Nails
1311 Chili Ave, Rochester, NY 14624, United States
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Upstate Nails

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qu
Review №1

I understand new techs need a chance also but let me just stick with the regulars. Plus attitudes are terrible they never want you to correct them but its my nails and if Im paying I want them done right

em
Review №2

Horrible customer service my nails were done wrong. They didnt try to rectify the situation at all. I told the nail tech I wanted something totally different then what I was given. Will never come back again. They like to laugh and talk about their customers.

le
Review №3

I have an awesome nail tech. The service is great and professional.

Li
Review №4

Very nice business.

Ka
Review №5

Horrible customer service. I called ahead to see if they were busy and if they take walk ins. The lady told me to comein they do walk in. When I arrived she told me there was an over an hour wait.I came from having a layover at the airport, they waisted my time and money with no consideration. And their salon wasnt clean. Got no service.

Fe
Review №6

I have been there twice! My nail tech is Angie. She has done both my feet and nails and have been on point! So far so good!!

Pa
Review №7

I love the service

Ka
Review №8

Love it here! Ive tried other places and they dont last as long as here. My nails are always looking nice thanks to Miley.

Mo
Review №9

Appt was booked same day.. awesome nail tech that always do my gel pedis..gave me the best foot massage ever🤗..quiet and clean atmosphere.

Qu
Review №10

Miley the owner has horrible customer service skills and is so rude and unprofessional. Very nasty attitude toward her customers and she Ignores her customers when’s she’s busy. Talks about customers in different languages. Waste of money & time would not recommend at all.

be
Review №11

I love this place

KI
Review №12

This nail salon is awesome. Nail tech Linda is the bomb. She always take her time and pays close attention to detail. This Salon has a staff of very skilled nail professionals.

St
Review №13

Once again, my experience here is awesome. I received a gift of a pedicure today. The technician performed a wonderful job⭐I highly recommend them. Im a firm believer in, you get back what you put out there when it comes to business such as this. Ive been a customer, on and off, since they were on State Street, many years ago. 👍 Keep up the good work!

Qu
Review №14

Myle always get me on point💪💪 Faithful returning customer.

Ti
Review №15

Very nice. The workers are very respectful. Very tedious work.

Me
Review №16

Jen is the best I only go to her. I love upstate nails

Li
Review №17

Saturday at 1pm moderately busy. Waited for about 20 mins, took about 45 to 55 nails. Brow wax always come out nice.

Ja
Review №18

Very unprofessional and unorganized: the main lady at the front desk is completely rude on and off of the phone. Will never go back in there. The nail tech Nicky is the only one worth the time as far as acrylics go, I wish she was in another shop.

Da
Review №19

How are they nail tech and can’t do Specific shapes or work on clients hand I asked for Curved nails and the owner told me she can’t do (that) so Basic with everything but funny thing the lady That was before me had curved nails smh the lies..... I can read lies very well and it was Written all over the owners face.

k
Review №20

Please dont humiliate your American employees in front your clients call them aside if theirs any disagreement .Be professional.Felt really disappointed turned out to be instead of a good moment to relax into a hurry up I want to leave n not come back.Stop feeding the Buda.Its one star not 3

Ci
Review №21

Got my nails done Saturday-was too long. Told them, they didn’t appear to want to cut them down from my experience, which could very well be not accurate on their end, so I left them. I could not do anything with them. I was there as they opened with a long line of ladies-I was not very nice and instant I get a cut down real quick to get to work. They did. Thank you. I am sorry for my attitude.

De
Review №22

My experience was absolutely terrible I showed them what I wanted before they even started. I was unsatisfied before I even paid. When I told the owner I didnt like them she said why didnt you say that when she was doing them. She walked away and never returned I had to interrupt another employee and ask for remover because she never returned after she walked away from me. After the employee went to find her she came back with attitude! How can you have attitude when Im PAYING MY MONEY!? I said I would pay for a simple polish change she argued with me saying why didnt I say it in the beginning. It ended in a screaming match and an unsatisified customer. I WILL NEVER RETURN OR RECOMMEND THEIR SERVICES TO ANYONE ELSE!!!!!!!!!! Absolutely unacceptable!

Sh
Review №23

My daughter likes coming here but she cant always be served

Br
Review №24

I absolutely hate this place, the lady just does not like money! Every time I go or people I know says the exact same thing she turns them around and says she doesn’t have time, plenty of hours before closing time. She literally turned us around one day it was like 2 in the afternoon & she said she didn’t have time. I called today also to see if I can come in for a pedicure & a guy answered & said no time today. Do not go here you will waist your time!

Sh
Review №25

Can be a little more friendly. U sit to get nails done in silence and staff just communicate with each other

Ga
Review №26

My gel pool isn’t started peeling the very next day. I got my nails done on 12/31.

Ch
Review №27

Linda is the best nail tech Ive ever been to. She takes her time and makes sure your nails are nice and neat.

Ca
Review №28

Had a pedicure, tech very patient and did a good job

ma
Review №29

I have been going to this nail shop on and off for many years but on this occasion I want in on a Friday before work to get a fill, it took longer than expected and I had to leave so I didnt get a polish. I return on Saturday to see if it was possible to have it done and they made a fuss about it. The customer service sucks. I paid in full plus a tip for a unfinished service. Thanks I will not return and will be sure to spread the word

Su
Review №30

I love this place for my nails, padicure, and eyebrows an they are really good... I recommend this place 😊

Ad
Review №31

Love getting my nails done here. Excellent pedicures too.

Kr
Review №32

The 2 nail techs that sit directly in the middle are very rude !!! They barely speak and both always have a attitude! One of my nails were crooked so I asked the nail tech to please take it off and redo it ! She snatched my hand and attempted to file it ! I asked her to soak It off and she slammed her drawyer which showed she was clearly pissed off over something that was her mistake! On more than 1 occasion I’ve witnessed rude behavior from both nail techs who sit directly in the middle ! I Definitely won’t be coming back or recommending them anymore!!!

Ag
Review №33

They do an amazing job! Better to have a appointment.

To
Review №34

Jenny is the BEST! My mani-pedi is amazing. 💜

Sh
Review №35

Great people great place

La
Review №36

They do a great job at a low cost. Live this place

LA
Review №37

I like how they take there time with my nails even though it be little wait its still worth the visit. Im going again soon

El
Review №38

Love the staff, friendly, cozy, great location and they do awesome work!

La
Review №39

Amazing attention to detail

ni
Review №40

I love jenny and her mom they are great!!!

Su
Review №41

Jenny is awesome.. Thanks ladies now Coleene comes too

Ma
Review №42

The fastest pedicure in the world ! ! ! I was charged $5 extra without notice because I asked for a metal file to be used, and I still have rough skin on my feet.

La
Review №43

Love this place! Linda is awesome!

To
Review №44

Its always pack with customers, your sitting forever, not enough techs

hu
Review №45

Wife says is the cheapest place for refills ($13)... What ever that means .

Ly
Review №46

Very unprofessional waited almost two hours for service when letting the owner know she stated shee been in the business for 7 years, informed her it wasnt good customer service she acted as if she didnt care almost 4 hours later Im still here not done I will never be back

Ty
Review №47

I love these people!!

Ma
Review №48

Love going here!

Ta
Review №49

Jenny is the best technician.

Sh
Review №50

Nasty and rude accepts customers who she wants to accept says she takes appointments ONLY on Tuesday and Wednesday’s yet doesn’t have a sign saying that.

Ti
Review №51

This place is horrible an i dont recommend anyone to ever go to a place like this and when u do wrong to good people it will always come back to you .

Do
Review №52

DO NOT GET YOUR NAILS DONE HERE. MILEY does not sterilize the nail tools

Sa
Review №53

The wait is ridiculous!

Ka
Review №54

Love this place.

da
Review №55

Love love love this place

Ja
Review №56

Good foot massage

Ag
Review №57

Never enough staff during peak hours available

De
Review №58

Great service

Mi
Review №59

Great staff,

Lo
Review №60

Never again.

Information
32 Photos
60 Comments
3.9 Rating
  • Address:1311 Chili Ave, Rochester, NY 14624, United States
  • Phone:+1 585-232-1864
Categories
  • Nail salon
Working hours
  • Monday:Closed
  • Tuesday:10am–6pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–6pm
  • Saturday:10am–7pm
  • Sunday:10am–7pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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