In short, this place was awesome. They did exactly what I wanted with my nails, the lady that I had was named Annie and she was really friendly and very nice to talk to you and very polite. It was covid-19 safe, regulations were definitely put into place. When I first walked in at felt very inviting and charming and the place was very cool toned and clean. I would highly recommend
Nice and clean environment. Friendly staff and good customer service
Amazing! The techs are so kind and did a wonderful job!! Will definitely be going back!
Very impressed! Went for my 1st time for a fill because my regular place was too busy & Im glad i did. I was able to be seen as soon as I walked in the door! Service & attitude is EXCELLENT! The business was clean and bright with plenty of space and all the staff was very nice. This is my NEW place for my nail/pedi. Already recommended to others!
First time trying this place out and i Love it. my appointment was on time, very clean and comfortable environment. First time a regular gel manicure actually lasted me for longer than a week.
Utilized their services twice and so far it has been a positive experience. Both times I tried to get my nails done while my kids were at school, and they were able to fit me in right away. The second day that I went they opened the shop late, but as soon as the owner arrived they opened and started working on clients right away. They were all apologetic and just really accommodating. I will continue to go there, and reccommend them to others!
It was great service, my nails broke and not only was it treated with the most care it turned out more beautiful. I’m not from Rochester but I might have to come here every two weeks now 😭
Love the pedicures. Very good with taking care of the nails and scrubbing! Great for the price too
They were nice clean and did what I ask
I came as a walk-in on Sunday morning they were able to squeeze me in. Excellent job, and very sweet nail tech.
I had a less than pleasant experience here. This was my first time visiting this nail salon. When I originally came in, they seated me very quickly and a very nice gentleman started on my nails. He was very kind, clean, and professional. Everything seemed great. It wasn’t until I needed to have my nails painted that he sent a woman up to paint my nails. On first impression I didn’t mind, until I noticed that the woman was visibly upset. She sat down angrily and began to sloppily apply the gel polish. As she applied the polish to each hand she would ask for my other hand in a churlish and nasty tone. I was confused as to why the woman was upset. While she let them cure, her mannerisms showed visible anger. She was repeatedly stomping around and slamming nearby doors. By the end, when I was asked about the quality of my service I honestly told them that the paint job was sloppy and I was disappointed. I also told the gentleman that started on my nails that the woman seemed to be angry and having a bad day, which is fine but don’t paint my nails if it will affect the quality of your work. The gentleman then proceeded to tell me that it was my nails that were the problem and not the quality or craftsmanship of the work. It was a gel manicure so he tried to file away the imperfections. I left with my nails looking like they had already grown out a bit due to the polish not being placed over the entire nail. I also had to deal with the unsightly uneven coats layered on my nail beds with some corners exposed or thin in appearance. I was granted a discount of just $20 from the original $28 price from the kind gentleman. I was thankful for that. However, after he offers me the discount the woman proceeded to yell and throw a tantrum in disagreement; right in my presence. It was incredibly halting and appalling to see. I payed my due balance and left. Very unfortunate.
The best Nail Salon in Rochester NY. I wish I could rate 20 stars. Customer Service the Atmosphere The Nail Technicians the owners are superb.
Do Not Go Here! They do NOT start at the appointment times they tell you to make. They up the prices on things that are normally priced at any other typical nail salon and then once they no longer want to do a style of nail they say they dont do it. They owner is low-key snarky and after months of being a loyal customer I am disappointed with the lack of professionalism.
I’ve been coming to this nail salon for the past few months, and they always do a great job!
Usually I have a good experience the younger lady CANNOT do pedicures or nails don’t understand why she has her working here very rude grabs your feet very harshly then speaks in thier language about you
The entire place was filled with racial tension. The older lady who I think is the owner kept speaking to me with attitude and disrespect. She also talked trash about a black man who came in for a pedicure. He got kicked out. It got to the point where I felt so uncomfortable I decided to just pay for my service and then leave. Mind you I was absolutely polite during this whole experience. This place is Not African American friendly. Save yourself and go to Lisas Nail Salon on West Ridge Road. Days later- I am still traumatized.
Great hours, great service, great conversation.
Lily does an amazing job at nails. I get acrylics with gel mani and a gel pedi. The downstairs is nice, but upstairs is super fancy! They have tons of colors to choose from, they can do cat eye and they have some polish that changes color as well. I believe they can do gems and stuff, but I’ve never added them.
Affordable and consistent. My go-to place for a pedicure. It’s family owned and operated and they do such a good job with my nails. I’ve gone to Pittsford and payed WAY too much for a subpar pedi and regretted it so much. The place could use some updating but it’s comfortable and clean.
Lady at front desk extremely rude and callous, I thought this shop would be different because they are surprisingly clean but they are just as rude and nasty as their dirty counterparts. You just lost a customer.
This establishment is not friendly at all itmust be my skin color..the lady who answers the phone is rude and when you goin person it is even worsePlease do not patronize them until they fix attitude
I love how they do my nails and feet everything is nice and neat
Good experience, easy to schedule and I felt very paid attention to. Will return for pedicure in the future ✨
Got my first pedicure for 2021 sandal season! Made an appointment ahead of time, they did a great job and were following social distancing guidelines.
Staff was rude and as an African American woman, I felt extremely uncomfortable due to one of the staff members touching my hair. Will not be returning as a customer!!
It was a good experience. Andy did a great job with my acrylics and fixed my friends nail after it got dinged while drying. Prices were good. 35 for normal polish on acrylics and 3 dollars for design.
Very clean environment but quality is not worth it ... not a good place to go to, Definitely don’t recommend
Went in with an appointment because my regular nail tech was off and paid 80 for poorly shaped nails and a bad pedicure. Services were completely rushed and poorly done......won’t be coming back again!
Lily Nails is a great place to get your manicure and pedicure needs met. The staff is pleasant and friendly as well as very attentive to each client while theyre working with them. I have had several visits there for acrylic nails with gel and they turn out very nice. They take their time and definitely consider it more of an art than just quickly get them done. You may want to make an appointment on busy days but even if you dont the wait wont be very long. They have a lot of technicians working. Great place. Thumbs up.
They have great customer service there always kind to my baby very patient and calm its a nice setting very beautiful and they do a good job fair prices🤗🤗Update: Andy hes really sweet and theres another man there that is really sweet but as far as the woman that is there I think shes the owner Im not a fan she gets halfway through your full set and shes annoyed either by the fact that she has to work or something else but anyway you can see her get turned off I dont care for the customer service anymore so I wont be back
Very nice place to go, great service.
Nice place to go to for your nails.
So affordable for gel manicure! They always do a great job and are kind and polite. Its busy on weekends so Id advise weekdays. Also, they prefer cash to card for some reason. It can be a slight inconvenience but if you prepare yourself, it should be fine.
Friendly and welcoming and their salon is really comfortable.
Fast clean and professional service, also very nice and welcoming.
Everyone was SO nice here and my nails came out beautifully. Im just visiting the area, otherwise I would come here every time for my nails. Super kind, professional, clean place. They handled a customer conflict with elegance and grace. I wish them all well and you should totally get your nails done here!!
Friendly and wallet conscious place! Def going back.
Update; went back and every one was so sweet..I had an appointment which I was taken in right away..price was good. Lilly nail workers prefer cash instead of card but will do both. Very relaxing and calm. I keep going back.
Best nail salon in Rochester! Friendly staff and reasonable prices. Weve been going here since they opened and have a great bond with the owners. Great people! They get to know their regulars.
Good place for nails and things
Everyone was super nice and my nails came out excellent. So glad I made the choice to go.
1st time there had lady rite by door she was great they all nice and good work
Best nail place Im Rochester luxury ..⭐⭐⭐⭐⭐
I went to Lily Nail for the first time last week. I had a great experience there. The business is located in a house on the corner of S. Goodman and Clinton Avenue. The atmosphere was welcoming and relaxing. The salon was very clean and the tech was knowledgeable. I scheduled an appointment and my service started on time (actually she was ready before I arrived). She was friendly and fast. I received an overlay fill, Cut down and a nail repair. I was done in 30 minutes and charged $18. My nails were perfectly done to my liking. I will definitely be going back. I may have found my new nail tech.
I am very disappointed with the results of my last two visits will not be returning the job was poorly done and rushed
Small family owned business, house is slightly worse for the wear but it’s the best place to get a maintenance manicure and pedicure in fast time. Cheaper prices for returning customers, always friendly and they do a great job! This place gets very busy so reservations are recommended!
Ive been coming here for many years now. Service is so great and the prices can not be beat. There is much talent here, and the owner takes pride in her work. Very nice family owned business. Highly recommend coming here. I love getting my nails done up stairs, makes you feel like a queen!
I called on a Friday morning and got an appointment within an hour for a gel manicure. They were clearly busy but so efficient so it was pretty quick. Best gel manicure Ive ever gotten! No chips and its already been almost 2 weeks. Highly recommend this place. It looks like a house from the outside, but its nice and relaxing inside. I will definitely keep coming back.
They are always kind to me despite the work I need done. I have flimsy nails and they make jokes with me about how rough I am on them- being a kitchen worker they understand and assist in reforming and reconstructing the shape that I want of my nail. I highly recommend Tim for gel and assistance in cracked or chipped nails. The owner (I can’t recall her name, for I rarely see her) is great with acrylic work and detailed pint styles (stripes, spider web *they will have issue with language barrier go ahead and call them spider nets they will get it* little gems and ombré) I have never had an issue there except the tone I took my dude friend to get his nails cleaned- they sort of were confused as to why a man was there and shuffled us upstairs to be worked on privately. I don’t know if they did that to accomplish taking care of other customers of if they were embarrassed to have a scruffy landscaper in their chair. But who knows. They have only been kind and done great clean work. Beware of Tanya - she will yank your hands around like a loose rag doll. V uncomfortable. It’s person to person. Just figure out who you like.
As a guy who gets suckered into going to my girlfriends nail appointment before our night out. I have to say as a business owner I was very very impressed with our experience at this establishment. Again I am a guy and I went to a nail appointment.. this place has an incredible atmosphere and it was very comfortable for even a guy who shouldn’t be at a nail appointment. The owner is a very accommodating and runs a very impressive nail salon!
Hands down the best nail salon I have ever been too. We came in for pedicures and everything was perfect!Highly recommend
This place was fantastic! Im from out of town and they were able to fit me in to treat myself. They were extremely gentle, great conversationalists, and a genuinely friendly group of people! Thank you!
Cute salon kind of small, friendly staff they get you in and out. Its best to call ahead and schedule an appointment. Pricing is on target with other Salons in the Area. So far Ive only gotten a Pedicure from them, which Ive been pleased with every time. I would recommend this Salon.
Love this salon! Its the only one I go to when Im looking for a clean, professional look and friendly people who recognize me. Do yourself a favour and check out these ladies :)
Love this place and the people that work here. Its the only place i will go. I used to travel from Syracuse just to get my nails done.
I love this place. They make you feel welcome. Its my go to. Each time is a treat!
I just went to Lily Nails to get my first fill with gel ($23) after a friend recommended it to me! I am so impressed!For my initial set I went to a salon that charged twice the price for a fraction of the quality.Annie was fabulous! She fixed my nails in the process of my fill. She corrected the shape, thinned my acrylic so that they didnt look like mountains and fixed a lot of the lifting that occured in just a week and a half while bringing the nail and color as close to the cuticle as possible!Highly recommend!They are so kind, talkative and friendly I felt very comfortable and welcomed in their salon! Very cozy, clean and inviting!
Got exactly what I wanted and had amazing conversation while getting my nails and toes done. Everyone was so sweet. Definitely going back!
I had my daughter and 8 friends get gel manicures for her birthday. It was such a wonderful experience. The staff at Lily Nails were amazing! Not only were they kind and very efficient, they took pictures and made the entire event a great experience. And oh yeah, their nails look beautiful and the attention to detail etc was unsurpassed. And oh yeah, their prices are so reasonable! This is the nest nail salon in Rochester!!
Really disappointed in my pedicure.. I usually come here when I’m off tour and am usually happy.. this time I had a 16 year old girl doing my pedicure. Not only was she not paying attention when she was filing my heels.. she made me bleed and didn’t make my heels smooth at all. It was more of a painful experience than relaxing. Just incredibly disappointed in general since I only get back to Rochester once every six months and usually look forward to coming here but will not be returning after the owner sees that the girl cut my foot and then doesn’t offer me a discount or anything.
First time visit and I was not impressed AT ALL. I felt as tho they were over priced ($28 for a fill). Also went back because instead of the acrylic on some of my nails actually being on my nail it was on my finger, when I went back to have it fixed she just filed the corner and said it was because of the top coat (looking bubbly.) I’m not new to getting nails and this issue causes lifting very quickly. For the prices they charge I expected my nails to be FANTASTIC, not the case! Will never go back ! Looks like an amateur did my nails.
Took my girlfriend to get her nails done and the owner was very nice. Did really great work and my girlfriend loves the service she gets. Says she wont go anywhere else
One of the only places to get your nails done on a Sunday. Everybody there was amazing, fun to talk with, and nice. My nails look great!
The service is amazing. Everyone is very polite and helpful. My nails are always quality and last a long time without issues.
I love this place to get gel nails and pedicures.. Very clean and calm atmosphere.. Ann is very professional and kind. Staff is very friendly and knows what their doing.. Prices are also good!!
I will not go anywhere else for a pedicure! They take their time and do a wonderful job. Everyone is always so friendly and personable as well. I always leave feeling good and refreshed. I appreciate the time and service they provide. Thank you!!
Excellent!Close by. Inexpensive (gel nails $22). Easy to make appointment. Clean. Fun tidbit: They bought the house from a lady in her 90s who grew up there & they converted it nicely.
This place is awesome. They squeezed three of us in for multiple services at the last minute. Very clean and relaxing atmosphere the lighting is very comforting as well. This will be our new go to spot and the prices are great!
Inexpensive, quick and clean! And the owners are lovely people who will know you by name and greet you warmly.
I’ve gotten numerous gel manicures here and I’ve always had a great experience. Plus I love supporting a smaller family owned business. Good pricing as well!
Pleasant surroundings they always make me feel comfortable
The weirdest salon experience ever. The woman who runs it was rude to me from the start, treating me like I’ve never been to a nail salon before. Her tone was disrespectful and I had to wait 30 minutes past my appointment time. Next time I’ll hold off on going to the only salon open on a Sunday. Not worth it. Going to a salon is supposed to be a relaxing experience.
You can always count on Lily’s for a fantastic pedicure at a great price. The staff is friendly and it’s nice to have them in the Southwedge.
Love this place! They always are friendly and do a great job.
Love this place
They always do such a great job!
Absolutely great place, and work. Booked sort of heavy so either needs more employees or faster ones.
Absolutely love this place.!!!!!I always makean appointment especially because I have acrylic nails. Miss Anni is soooooooooo sweet. I couldnt ask for a better professional for my nails. I always feel so pretty. Her hubby Michael is a doll. His pedicures are to die for . fantastic job. Super clean friendly family owned and operated. I refuse to go anywhere else. The prices are great. Even for gel. They also do waxing. Lice this place so much seriously.😍😍😍😍
Wonderful customer service! very happy with my pedicure whenever i go!
Pleasant experience. They provide free coffee and snacks. Clean bathroom.
Very friendly and yet professional.Excellent care and well done.Not as extensive treatments as some ( hence four rather than five stars) but would definitely recommend!
I have changed my rating from five stars, at first I thought it was a great place. First set of nails were great, second set I got there started coming off less than a week later. When I called the ONLY person there who does acrylics sounded very annoyed and acted like she didnt have time to fix them for days. Told me she needed to see them first, but didnt even have time for me to show her. Will not be returning.
Boss lady did a amazing job on my nails and my moms nails💕 thank u sm
Get service for great prices! I think everyone is wonderful there! Already a pedicure customer regular and my mom gets her nails done there! I recommend to everyone!
Love this place!! They always do a wonderful job and make sure you get exactly what you want! Best price in town and great customer service!
Very nice space. Clean and relaxing atmosphere. Staff are very friendly and accommodating. And they did an excellent job on my acrylic fill and trim.
First time getting a pedicure and they made me feel comfortable and relaxed! I let them know about an ingrown toenail I had ahead of time and they lady was very gentle on my toe. The man also let me know that I could come back another time if my foot was bothering me and he would trim the nail to relive the pain (he has ingrown nails as well). Oh, and my nails came out great!
Very nice ladies. Very professional and easy to talk to. Helped me with some advice for my nails that no other nail artist has done before! Loved it!