From the initial call to Jim actually completing the work I was blown away. Great rapport from both his family member on the phone as well as himself when he arrived to do the repair on my oven (LG not getting my business again…terrible quality control on their appliances, but I digress). He quickly diagnosed the issue, showed me how he knew it was the problem with a great explanation (igniter was faulty), replaced it and tested it. I waited a few days to write this review so we could test it all out ourselves and my wife’s baking going perfectly sealed the deal.I will definitely give Jim a call again if I have any other issues with my appliances.

Very professional from time made call until job was complete. Jim was very friendly and quick with repairs. He explained the issue in a detailed manner. They got right to work on it! If I have appliances issues in future, I will definitely be contacting Upstate Appliance!

Great and quick service. Identified the issue fast. After part came in, the washer was up and running in no time. The whole experience was straightforward, quick and honest. BTW, this is a real review and not a fake paid review.

Very unprofessional.I am very dissatisfied with this company.Over priced. Does not return call.They do not honor their warranty.Avoid them at all cost.

Called them on a Saturday and they were at my house around an hour and a half later. 10+ year old refrigerator had stopped cooling. I didnt know the exact model as it was here when I bought the house, but I gave a rough description, which was apparently enough. I apologize that I dont recall the gentlemans name, but he showed up with the exact part that was needed, replaced it very quickly, and the price was what I expected. Fridge has been working perfectly since. He was professional, polite, and safe. I have no complaints and would use them again.

After Arctic wholesale took my $100 and left me with a broken fridge, the guys from upstate came early and were done in 20 min. The price was right (the same price he quoted me on the phone)and the repairman was courteous, prompt, and professional. After being diagnosed with this awful disease I thought that was the worst that could happen but people taking advantage of you in your time of grief and need. The guy at arctic said thats our policy. Ill never call them again. I bought the refrigerator from arctic a few years ago and now I know to call the guys at upstate. I told the guy I had radiation that morning and he accommodated the time, and wished me well before he left. Now thats awesome customer service!

Very professional and friendly at the same time. Came in and fixed the issue within minutes. He gave me tips on how to prevent further issues with my refrigerator. He also answered questions I had about my stove, which wasnt even what he was hired for. I would highly recommend this company and will definitely call for future needs.

Excellent service! I got a return call immediately, and I was able to schedule my appointment to repair my dryer for the next day. Jim was here on time, and the repair was completed in no time at all. He was friendly and kind to my 3 little dogs, too. Highly reccommend Upstate Appliance!

Quality service. No doubt my first call next time something goes wrong (which it will).

Couldn’t get past the poor manners on the phone. Will find someone else!

Jim was incredible! We called at 7:30pm about our washer and he offered to come at 10am the next day! Super fast fix, and reasonable price! Will definitely use again and highly recommend!!

I contacted Jim at 4:30 on a Thursday afternoon, and he said he could come Friday at 8:30 - 9:30. He arrived on time and was a true professional. Within 15 minutes he found the issue. He ordered the new part and had it overnighted to my house for the next day. He then checked over the refrigerator to make sure everything else looked good. A truly nice guy that did a fantastic job. I absolutely would recommend him to anybody. Thank you for helping me out!

Awesome service, was very curious and professional I recommend him to everyone!!

The LG compressor failed in our Kenmore Refrigerator. Jims response to assess the problem was immediate. 2 days later the compressor was installed. Fortunately winter weather preserved our food. Jim was a pleasure to work with.

Before leaving, the owner asked if I wanted to meet him out for drinks. I found this extremely unprofessional. I just wanted my refrigerator fixed, not solicited for a date. I wouldnt use this company.

We contacted Jim on Monday at 4pm to repair our refrigerator. He overnighted the necessary equipment and fixed the fridge on Wednesday morning. He was transparent, courteous, and offered great advice. We will call him again and recommend his services to our family and friends.

I had issue with my dishwasher last year. I called Jim and he changed the pump. Again last month the issue started. He came and cleaned the drain where pump was installed. He was supposed to clean that drain last year when he replaced the pump. Next day again I noticed the issue was not fixed. Since last month I have been calling them and they are not even returning my phone calls. I really do not recommend this business.

Had the best diagnostic price and the earliest availability when my oven stopped working. He had to come back later in the same week once the part arrived. He was responsive via phone and text. Very fast, thorough, and clean.

Extremely overpriced for a 4 minute service call.

I called Upstate Appliance because my oven wasnt heating up, and Jim was able to show up the very next day! He even called me before heading over so I knew when he was on his way, which I really appreciated. He was so incredibly kind and courteous and had my igniter replaced in minutes at a truly reasonable price. He literally saved our holidays, and with everything feeling as weird as they do this year with COVID, I could not be more thankful for Jim. Im so glad I called Upstate Appliance! :)

Called for emergency service on a dryer at one of our locations. Jim was totally professional and arrival was on time job was done very quickly we thank you again.

I had a freezer that wasnt keeping temperature anymore, and was at risk of losing hundreds of dollars of food. I called Upstate, and they scheduled me for an appointment within 24 hrs, with a 2 hour window. They called ahead, were on time, professional, quickly identified the issue, and repaired it right then. He then stuck around to make sure the problem was fixed right, and the freezer temperature started dropping again. The price was very reasonable. I was prepared for a bill that was double or more. I am very handy, and can and have fixed 95% of appliance issues without a professional repairman given time, which I didnt have in this instance. I usually have a distrust of most service companies, having caught multiple people trying to swindle me in the past. I would recommend Upstate to anyone without reservation.

Excellent service!!! Reasonable, very quick. He even saved my favorite work shirt from being stuck in our washer. Thank you!

My basic-model refrigerator, now over 10 years old, stopped working over the weekend. After spending time on-line to know my options, I looked into buying a new one. I learned that the price of refrigerators has increased, and Sept. 8th was the earliest I could expect to have one delivered.I also contacted a couple of well-rated repair services and found that I would need to wait until the first of Sept. for a service call. On my third call (late in the day) to Upstate Appliance, my luck changed.Jim, the owner, responded that he could be at my home the next day.He diagnosed and repaired the problem within a very short time, and the cost made it well worth not investing in a new refrigerator.Jim was polite, professional, and easy to communicate with.Not only did he save me the cost of a new appliance, but I dont have to figure out what to do with perishables for the next two weeks!Im happy to write this review. There is nothing like a happy ending to a service call.

I LOVE writing reviews for great service! Jim - the owner - responded to my first call right away, was at our house at the scheduled time, and performed what I can only describe as a miracle fixing our oven! I dont want to forget how quickly he fixed it, and at a fair price!Thank you SO MUCH, Jim!

I called up and Jim the owner was able to set up an appointment that was convenient. He came when he said he would. He fixed our washing machine and charged a fair price. He explained everything very well. I highly recommend him for his work.

Customer service at its best. Called Tuesday afternoon and spoke with Jim. Explained the problem I had with my dryer and got an appointment for Wednesday morning. Checked out the dryer, found the problem and it was fixed in less than 30 minutes and at a very reasonable price. Jim is very professional, respectful, honest and an all around good guy not looking to get rich. Upstate Appliance will be my place to go from now on.

Reliable and affordable pricing. Polite and consider team members from the intake call to service call. Matt talked me through the diagnosis which made me a better informed consumer when dealing with appliances. Thank you for your help! Highly recommend!

They were great, quick and professional! Very reasonable price! I will definitely be calling them for all my appliance needs as well as HVAC (when it becomes available!)

Very pleased!! Came out same day and repaired my oven on the spot. Very reasonably priced too. I definitely recommend upstate appliance!! Thanks to them my Thanksgiving has been saved!!

Excellent service in every respect. Jim is right on time, very fair price, and has a wealth of experience and knows every brand. He is professional, fast, and as a real bonus, he is a very nice guy!!

I called Jim this morning, he answered on the first ring! He was at our home about an hour and a half after I spoke with him! He was able to immediately diagnose the problem with our washing machine and with the push of a button it was fixed! He is a polite, professional gentleman, who it was a pleasure to meet and have in our home. Jim, my sincere thanks to you for coming over so quickly and knowing what to look for. I will absolutely be calling Jim back and referring him to family and friends for any appliance repairs.Shirley Vetere, Brockport

My review is a bit Late, but I called them back in February after my LG Top Loader broke down. I do laundry weekly so it was a huge deal. Getting a repairman for LG models was a bigger problem. Called Upstate on a Tuesday and they were here by Thursday Morning. The repairman was so nice. Fast. Knowledgeable. My machine was up and running within 10 minutes! The price was EXACTLY as I was quoted over the phone.Highly recommend them and would use them again. Oh did I mention they travelled FROM Gates to Palmyra with NO HESITATION! GREAT SERVICE. THANK YOU

I called upstate appliance this morning on a prayer that they would answer on Easter. Not only did they answer but Jim came out and fixed my oven on the spot and saved our Easter dinner! This is the second time Ive used this company and both times have been great. I highly recommend upstate appliance! Thank you again Jim for coming out on Easter. You are a blessing!

We havent needed a appliance repair service in many years.We were very impressed with Upstate Appliance. We called Upstate Appliance he was able to come and repair on the same day.Excellent customer service.We will use Jim again and recommend to our family and friends.

They are so nice and fixed the refrigerator very fast and it’s very cheap and the guy that I was talking to was nice y’all should give him a raise

My tenant called for repair of a washer, prices very high, problem is back after week. Won’t use again for sure

Excellent and speedy service. We suddenly found that our refrigerator was broken. We searched for the best in the area and Jim answered the phone. Same day consultation. Rapid repair once part was available. Just in time for the Thanksgiving holiday tomorrow. Thank you Jim!

I contacted Upstate to repair my washing machine. There were 2 issues. A clogged hose and a leaking valve. I was told I needed to put a deposit down on the part ( ($75), which I did.The repairman arrived, replaced the valve, and told me everything was ok, and the machine was running fine. He was in my house no longer that 15 minutes. The bill was over $220. I commented that the valve must be a very expensive part and he stated, yes, it is.I tried the washer the next day and the warning code indicating a clogged hose. It was not running properly, even though I was told everything was ok. I called Upstate and left voice mail I received a voicemail back the following Monday and was told to call back with the issue. In the meantime, I leaned that this expensive part was under $20. I called a different repair company. ....... I wont call this company againNOTE: On 7-15-2020, I was contacted by Jim from Upstate Appliance. He explained to me that the price for the part was 63.51. There was tax and shipping added, and also the 63.51 was his cost, not the retail price he charges customers. The parts are purchased through Marcone supply and wont use parts bought on Amazon or anywhere else.Further, he stated his labor charge is $125.00 per hour. Even though the tech was here 15 minutes, its still a min of $125.00 labor. He refunded $50.

Quick, easy, great experience!

Very pleased with service received. Freezer stopped working so called and they sent someone same day within 3 hrs! Matt was very professional and explained service work needed. He definitely went above and beyond, so thankful he was able to repair freezer and responded so quickly. Cost was reasonable and would highly recommend their services.

I had a very positive experience! Their service was quick, friendly and reasonable. I highly recommend.

I initially called upstate for the repair of my ice maker and dishwasher. My ice maker tray would not turn to flip ice out of the tray. My dishwasher wouldn’t empty out the water. The repair guy that was sent, Matt was very nice. I told him my brother said the hose was clogged. He called someone who prompt him to ask if I had a new garbage disposal installed. I did. He made the necessary adjustment. He then told me I needed a new motor for the ice maker that would cost $400.00. I paid a $270.00 deposit, which was posted on my account in 5 min. I later called to check to verify my warranty on the refrigerator. I still had the warranty. I was instructed to change the filter. I went to Home Depot, paid $54.00 for the filter and I have ice. I called Matt to let him know my warranty was active and I no longer needed the motor. I was charged $161.00. It took 2 phone calls before I saw $109.00 returned to my account. Someone who repair appliances for a living didn’t know all I needed was a $54.00 filter? And charged me $161.00 to open up the line to the garbage disposals is honest? I don’t think so!!! I do not recommend upstate appliance!!!!

Technician was prompt, courteous and communicated well on when he was going to arrive. He made a quick and I believe honest diagnosis of my dryers issue and gave me a fair estimate. He completed the work promptly and I paid what we agreed on. Nice guy and experience all around. Highly recommend.

Quick response in Brockport. Price quote was fair and he was extremely pleasant to work with. Came within the time fame he had given us.

We were very pleased with Jim, from Upstate Repair. He came over quickly and did a great job at a fair prices. He was friendly and nice to work with, we will Definitely call him in the future.

Had an amazing experience with Upstate appliance today. Same day service, professional and a great price! Fixing all of my appliance issues for less the than cost of a single replacement. As a realtor, I have dealt with many contractors and repair men. Jim is by far the best in town!

Matt came over to our house on a last minute call and fixed our fridge and freezer in 30 minutes. Our icemaker is working too!! He was very professional and knowledgeable. Highly recommend this business for all of your appliance repairs!

GE gas range oven igniter replacementWithin 24 hrs of call - neat, clean and within quoted estimate.

I am truly impressed with how these guys do business. From the polite and professional people on the phone to the knowledgeable and friendly field techs these guys have earned a 5 star review. Very appreciative of how great they were to do business with

Jim was super responsive and returned my call within a few hours. The next day he came out and diagnosed the problem with our dishwasher. He was prompt, efficient, friendly and the price was very reasonable. I would definitely call Upstate again:-)

FANTASTIC COMPANY. Very knowledgeable and professional. I was more then satisfied.In the future I will not entertain the thought of any other repair company. Upstate Appliance will always have my business.

Amazing! Called this morning with two refrigerators not working and the bottom oven unusable. Was given a time window when the technician, Matt, would arrive. He arrived on time. He had to get parts. His demeanor throughout the process was friendly and professional. It took several hours for this work to be completed; Matt worked steadily. Everything was left back in place, cleaned up and fixed! Bill seemed reasonable and the guarantee reassuring. Will definitely call them again!

Quick service, fixed my fridge problem immediately with very reasonable pricing. Extremely pleased

I was referred to Upstate Appliance by a friend. Jim was responsive and very friendly. He quickly diagnosed the issue, which unfortunately meant a new compressor for my refrigerator. However, Jim took the time to call around to different suppliers to find me the best price. One supplier he called offered a price that was, in his opinion, too high. He then called another and found one for a lesser amount. Jim just left my house, and the fridge is once again operational. I really appreciated his willingness to shop around for me and make a quick repair. If I need an appliance repair in the future, Ill definitely call Upstate Appliance again.

Affordable, Friendly service. Came early and got my oven fixed ASAP. Very happy !!

After the holiday, my grandparents oven went out. I searched around and finally came across Upstate!!! They are the best, affordable, professional and FAST!Definitely will recommend them and will use them again

Our washing machine recently began its downward spiral to its demise and to confirm its death sentence I looked for an appliance technician. When I called Upstate Appliance LLC, I spoke with a man named Jim. Jim was professional, asked a few questions and based on my answers, scheduled a day to have one of his technicians come out to my home. 30 minutes prior to the arrival of Matt, the technician 2 days later, he called to confirm our appointment. Matt showed up, looking professional, (not a suit an tie, but clean) and started his thorough check of our washing machine. Based on his findings, the total cost to fix the washing machine would be less than $100 or so than a new washing machine. Obviously not the news i was looking for, but I trusted his observation. Matt then proceeded to spend a significant amount of time talking about the different washing machines they work on and the ones that are most problematic. We discussed prices, warranty, repair costs, ease of repair, best cleaning, etc. I thanked Matt and began my search for a new washing machine. After spending 5 days of searching online and going to stores, I was more confused than when I started. Do I get a front load, do I get a top load, do I go high end or middle of the road, what size, etc. Buying a washing machine is worse than buying a car. I promise you, there is nothing more frustrating as all the online information contradicts what you find when speaking with an actual appliance tech. Which brings me to another point. I called several appliance companies in the Rochester area, and without naming names, I will say that the best and most patient feedback came from Upstate Appliance and a man named Jim. I have now spoken to Jim 3 times and each time we spoken, he patiently listens as I ask questions and offers sound logical answers to my questions. He is very knowledgeable and professional. With that being said, Jim has helped clear the fog, parse, of the online reviews, the appliance store salespeople (absolutely the worst), problem ridden washing machines, which brands to choose, who makes which brand, and which product ultimately meets the needs of my family. I know this is a long winded review, but I cannot state enough on how pleased I am with Jim from Upstate Appliance. When something goes wrong, which it will, Jim from Upstate Appliance will be our first call.

Upstate Appliance was great! I called before 9am and Jim was at my door before 10am! He had all the parts required to fix by dryer and was very personable and professional. And bonus: REASONABLE! Service like this is worth it, regardless the price.

I scheduled a time for Jim to come out and look at my dryer. He was polite courteous and professional. However after he left, I noticed another issue with my dryer. I called him again, hoping to use his services, as a repeat customer. I scheduled another time for him to come look at my dryer. He never showed, nor did he call. So I called him, to make sure he had my address and hoping he was running behind. He was not. He had misplaced my appointment time for the next day. Okay. No big deal. I agreed to this time as well. Fast forward, to that next day, he never showed again, nor did he call. I called the Upstate Appliance number and left a message with my name, address and phone number, hoping to get a reply back. And I have heard NOTHING from him.Very disappointing.Not something you would expect from someone who owns a business and would like good word of mouth recommendations or repeat customers!

Of course our oven would stop working around the holidays. Matt was at our house, diagnosed the problem and got it working again in under an hour. Very professional company with reasonable rates and great customer service.Thank you Upstate Appliance. Happy holidays and New Year!

Jim did a great job! He came to the house within 30 minutes of my call to repair my dryer. Reasonable price for a job well done!

Upstate appliance was the only appliance repair that I called and had same day service and repair. Matt and Jim are awesome!! Highly recommended

Our technician, Matt, was very professional. Our appliances were fixed in a timely manner and without any problem! Highly recommend!

Jim did a great for us. In an hours time he repaired our refrigerator and microwave oven. He was prompt, courteous and far less expensive than getting service from GE or Sears.

I wrote a 5-star review of Upstate Appliance three years ago, and I am so happy to be able to do it again! Our oven decided to stop heating over the weekend, and when I spoke with Jim on Saturday, he was able to fit us in for repair Monday afternoon! Our technician, Matt, was so polite, courteous, got the repair done quickly, and didn’t charge me an arm & a leg!! Once again, Upstate Appliance saved our Thanksgiving...you won’t go wrong with these guys!!

The problem was never completely resolved but, a full refund was given. I may not be happy with the work that was performed but he had enough integrity to make several attempts and issue a refund

Next day service! More than fair price. Problem solved with our dryer. Will save Jims number if you need an appliance repaired again. Highly recommend this company!!

Jim provided same day service within in 2 hrours of my initial call was very friendly,professional and knowledgeable. Diagnosed the problem with my oven explained the cause of problem and the cost. More than fair pricing for repair.

Same day service on a Saturday! Phone call was easy and Matt was very professional and helpful! I highly recommend Upstate!

Terrible service I called to get my refrigerator fixed and apparently the compressor was broken paid 700 dollars to have it repaired waited more than a month and never repaired it. I claimed a refund because I felt like I was never going to get it repaired. They told me I would get back less than half of what I paid I still said yes because I didn’t want to lose all my money. Now I’ve waited over a month as well and still haven’t gotten a refund either.

Matt came out earlier then expected and knew right away what was wrong. He fixed the problem and even vacuumed the back of my fridge. Thanks for an awesome job Matt.

Why I gave him 5 stars: 1) Answered the phone when I called with a dryer problem on a Saturday 2) Gave me a 2 hour window on a Sunday! 3) Called within that 2 hour window to say he was on his way 4) Fixed my problem at a reasonable price...no weekend surcharge! Made my dryer problem painless!

Great service. Replaced a part for our oven in no time, and had the beat the competition in pricing.

Outstanding service, Jim was great! I highly recommend this company 5 stars.

Came out right away, great service. Repaired my broken washing machine in about 10 minutes.

Very prompt and professional service. Reasonable prices too !

Called Upstate because of the reviews. Have a Samsung that froze up in the refrigerator section and prevented cooling. Jim came out and presumed the problem was the drain under the evaporator unit, a common problem with Samsung. He put in a metal strap that was about 3/8 wide by 2 inches that looked like it was home made (the Samsung metal clip is about $6.00), around the defrost heater element. He charged us $142 and we figured it wasnt bad to get the fridge repaired. I trusted the guy so I did not watch while he worked. Within a month, the problem returned. We called. He said he would have to get a part and would take a couple of weeks. Called again, he came out and said the part he ordered was not in the box of parts he received, so he could no do anything. I would think before you head out you make sure you got the part. A couple of weeks later he came back and supposedly installed something. While taking the panel apart, there is a foam insulation on the inside back panel. The first time we unplugged the fridge and all the ice melted. This time he came out and said no need to unplug, he had a steaming tool. Well all that ice attached to the foam ripped off some of the foam insulation as he took off the panel. Im not exactly sure if he even put in a replacement part, as the thing froze over within a week. I decided to give up on the guy.I dont know how he got all those stars, must be his friends. And Im not sure he really knows what hes doing. I gave him one star for being polite.I want to further respond to his answer bellow. He did not offer a refund, but offered to pay 1/2 the price for a new refrigerator if we had to buy a new one. This was somewhat strange statement to make from a repair technician and rather hard to believe or credible. I wondered if he actually had damaged it and felt guilty. When we experienced the same problem within a week after he repaired it, I sent him an email telling him about the problem, I got no response. I gave him at least a couple of weeks to respond to the email and nothing happened. I have taken many car engines apart and rebuilt them, I am technically capable. When I removed the back panel in the refrigerator is when I realized the foam insulation was damaged. The foam insulation is molded in such a way as to act as a duct that feeds the cold air from the cold element via a fan to the refrigerator compartment. Now I am not sure if that function will work properly without a new foam insulation unit. The error code started only a couple of days after the part he put in, I am assuming the bimetal sensor, stating it had no power. I though it strange that a part, would last only a couple of days. Yes the problem is the Samsung fridge, that is why we called a technician, why would we call one if the fridge war working fine. When you call a technician, you dont want your money back, you want it fixed.The Samsung was just a month past its warranty. Found out it was a very common problem with Samsung. I called and they didnt respond...they dont care. They may make good phones but their kitchen appliance are absolute garbage...dont even think of buying one unless your are willing to pay over a thousand bucks for something that will last a little over a year.

Same day service, quick and affordable repair!!

Honest, efficient service.

Great same day service

Jim did a phenomenal job. He came out and assessed the problem right away. Most other companies were booking weeks out and Jim was able to come out next day. He ordered the part and installed it as soon as it arrived. He was great, to work with and Id have him back to repair any of our appliances. Thanks so much!!

The prices are a bit high to be judged teams but they have a lot of variety and some are new but still high prices