The staff have been great...from the customer service people who set up appointments to the repair staff who come to the house. Weve been very pleased with the service they provide and highly recommend them. Steve was our most recent repairman and he was very knowledgeable, friendly, and efficient with his time.

James was professional, efficient and Covid compliant. We thank him for his courtesy and for getting the job done.

Evan called before he arrived, which was before the scheduled arrival time. He was polite, professional and very knowledgeable. The problem was quickly diagnosed and repaired soon after, as he already had the needed part with him.I was extremely pleased with this service and would recommend it!

Professional, knowledgeable & personabletechnicians. Only wish they came to this zone more often.

First time using them and I must say, it was great! They showed up when they said they would, found the part in the midst of a supply shortage, and got the job done. I absolutely recommend them! Reasonably priced too. Thumbs up!!

This was a service call to get our dryer repaired. I wasnt home, but my wife was here. She said he was very nice and punctual, but he was not able to do the repair because he determined it was an electrical problem. He did his job, but its frustrating that we had to wait almost a week and pay $100 only to be told that we need to hire an electrician. Is that something that could have been troubleshooted (troubleshot?) over the phone? Or, at least, a warning that it might be something he couldnt repair would have been nice. (As I complete this survey, an electrician is hard at work on the repair.)

Very disappointing! Poor customer service. I scheduled an online appointment for my dishwasher repair for a week out, I received an email confirmation of this appointment.I didnt receive a confirmation call the day before, so I called the morning of the scheduled appointment. The automated appointment confirmation system had no record of my appointment. I called back to get a real person, there is no record of my appointment. I have a Frigidaire dishwasher, and they dont service those. Okay, but why did it let me create an appointment, send me an email confirmation, and then... What? Delete it?

East to schedule an appointment. Loved the tech tracking feature, I could plan out my day. Steve was professional, quick and efficient.

My service rep James was the best. I love the tracking sytem. James was pleasant informative. The customer service was great .beginning to the end. Would use again and recomend

Appliance Tec is great to work with. Service agent arrived on time and was knowledgeable and offered useful suggestions. Highly recommend, Dave!

Very nice, polite and helpful. The gentleman who came to fix my old washer was great! He was thorough and he was done in less than 2 hours. I will definitely use them again when the need arises.

The tech arrived on time, respectful of property and was able to resolve my problem in about 20 minutes. He took the time to educate me about what went wrong and how to (help) prevent it in the future. Highly recommend.

Evan, the technician who diagnosed the issue with our washer, and James, who came during a follow up visit to replace the leaking valve, were both very professional in our home. They were punctual and very friendly. I cant recommend Appliance Tec enough. They have some great people who obviously do their job very well. They made it very easy to make this repair on our brand new washer that was still under factory warranty. I will gladly hire them again if I ever have another appliance issue.

Great to work with! Communicate schedules effectively, responsive and on-time!

James was on time, explained what was wrong and how he was repairing the problem.He cleaned up after the job was complete and was very professional! Great job...thank you James!Will definitely recommend Appliance Tec

Very nice and did the work in a timely manner. I would definitely recommend this service.

Dave was great. He arrived on time, identified the problem and repaired it. He let me decide if the adjustment was satisfactory as well.He was neat, personable, wore a mask, and did a great job. I would definitely recommend him to others.

Names was on time did the work quick I was. Ery pleased with his work

Evan was extremely helpful. Prompt. Multiple notices ahead of time for scheduled service. Call day of that he was on his way. He was extremely knowledgeable and it took him all of 10 to 15 minutes to fix our washer. Fair prices and great service. Didnt know this kind of service existed, very grateful it was a relatively easy fix and a fraction of the cost of buying a new washer. Extremely pleased! If ever needed will definitely use again.

The technicians at Appliance Tec KNOW Maytag, Whirlpool, and Kitchen-Aid (and most likely a lot more brands). Appointment easy to set up online, and I was kept up to date on the repair time with website showing my place in queue for repair date. Jason was polite, estimate was fair, and service was prompt and clean. Wore a mask the whole time too. Great work. Appliance fixed. Happy Family.

Appliance Tech appears to be a great well run company, from the ease of making appointments, to the follow up the day before and subsequent call from the tech when he is on his way to the friendly and knowledge tech and the subsequent after visit follow up. Everyone in the office and in the field is very friendly and helpful.Joe L.

Our service tech showed up on time and we get several updates about the time he would be arriving. He repaired or dishwasher and correctly reinstalled it. It was very loud after it was first delivered and installed by the appliance store. It must have been installed incorrectly. After our tech, Dave, re-installed it, the dishwasher was VERY quiet.Thanks!!

I have had a few different technicians here over the course of several years - for a dishwasher and a washing machine. The technicians have all been very competent and very professional.

Dave came to fix our gas range. First time I’ve had a service technician wear booties in our house to keep our floor clean. I’m usually having to mop the floors after we need something serviced. Not this time. Very respectful. Super friendly. Not to mention he fixed our gas range.Couldn’t be happier. I now know who to call with any of my future Whirlpool product issues.

Dave F is the best! He arrived promptly, was courteous and knowledgable and quickly fixed the problem.I would recommend Dave F without reservation.He is a real credit to your company.

I LOVE when a service company has a program for you to see the schedule of the tech and when they will be at your house. In addition he still called me to give me a 20 min. warning. BRILLIANT!My tech was kind and considerate and very professional. In the end the issue was ours but under warrantee, so no cost, just really good advice. No shame involved either. Thank you!

Our Tech. James was great! He diagnosed a complex issue and determined the root cause very accurately. He replaced a key component that resolved several other issues without having to unnecessarily replace other parts. James was polite, courteous and safety conscious, always wearing a face covering during the repair.

Tanner is an outstanding expert in appliance repair. He cares about the customers and his company he works for. Very pleased with our experience.

We’ve used them several times for our dishwasher. They’re great, go the extra mile and work with the manufacturers to make sure something they are fixing is under warranty before charging! Turn around time was quicker than most. Will be using again if needed.

The repairman, Dave, was very friendly, efficient and skilled. He worked quickly and our dishwasher is now back to normal.

Appliance Tec, Older gentlemen white hair in one of your transit Vans the smaller 1500 model. license plate (23614 ME) was very upset that merging traffic was entering 104 near the medley Center. As the vehicle enters the Employee of the company tried speeding up and forcing myself off of the side of the road (I was already on 104 and he was tailgating extremely close) Needless to say I would not recommend anyone to this coming based on how the drivers are showing acts of road rage and Un-professionalism. Personally I believe this man should be terminated. This happened Thursday 12/10.

Dave was awesome! Thank you for fixing my dishwasher!Always get the extended warranty on your appliances everyone!

The initial appointment was scheduled 2 weeks out, which was a long time to be without a washer, but other repair places didnt even return our call for an appointment. The online scheduling and confirmation process was very professional.Washer had reproducible F3 E1 error, water drain pressure sensor error. Tec cleared the trap and error went away for a few cycles, but next day error returned once, but then hasnt appeared again in subsequent 3 or 4 cycles. There was also an error the next day where there was a flashing door lock light but no other lights, which unplugging and re-plugging cleared. We might need a follow-up call.

Could not have asked for a more professional and friendly tech. Did not know what to expect but very happy with how he handled the problem.

The Serv Tech-James J was very knowledgeable, professional, and quick. Great job. Thank you. Would definitely recommend Appliance Tec.

Very very good company. Have serviced my Whirlpool refrigerator a few times. Dave was great. Very professional and friendly. He knew the repairs well. Strongly recommend them and will continue to use in future. Thanks Dave good job!!!

Evan was very courteous, attentive, and helpful. We have been very happy with Appliance Tec keeping our dishwasher, dryer, and washing machine running with excellent, fair-priced service.

This was our 1st experience with Appliance Tec.Dave L. is an excellent tech who serviced our GE Refrigerator. He was professional, personable, and very knowledgeable on how to assess/fix the issue. We appreciated that he explained what he was doing and answered all of our questions.He went the extra mile to vacuum the rear sections of the fridge when he replaced the control board. We liked Appliance Tec’s communications on the service call schedule and ability to see progress on the call schedule.We will continue to use Appliance Tec for future appliance calls.

The technician was careful to keep me informed as to his arrival. He was knowledgeable and polite. Although I would have liked to have been able to get an appointment sooner, I will call them again if needed.

Dave F was sent out to fix our Kenmore dish non-washer. Called ahead, was on time, extremely personable (mask not withstanding), and was very thorough and efficient. He had to order the part that our machine needed -- I was a bit dubious about the cost, but when he returned with it the following week (called ahead, was on time, v. personable), I could see why it was so much. I would have absolutely no hesitation recommending Appliance Tec, and will call them without hesitation next time we need work done.

Excellent service!

The companys tracking app let me track the technicians progress before he got to my home. I knew when he was done with his previous job, so I knew when to expect him at my home. He was right on time and was able to diagnose and fix the problem quickly.

My Refrigerator/freezer stopped making ice and freezing July 27, 2020. I called Lowes since that is where the appliance was purchased and I opted for the extended warranty. The first available date Appliance Tech could come was August 13. On that date the Technician came and diagnosed the problem. The Tech stated he needed to order a part and would come back on August 25 wrote that date down on the job invoice - attached.) The part arrived and I received a text on August 21 instructing me to schedule an appointment for install. I called and was told that I was not scheduled for August 25 and the earliest someone could come would be September 2 . The part was installed on Sept. 2 (over one month without a freezer). The Tech said it should be working within an hour and I would have ice within 2 hours. As of today, I still have no ice. I called Appliance Tech again on September 3 and was told that a manager would call me within 2 business days. I never received that call, however, I received an email informing me my appointment is September 17.

I can’t say enough good things about James from Appliance Tec. He was extremely courteous, explained what he was doing and answered all of my questions. He understood my annoyance at having so many problems with my stove and, I feel, went above and beyond in finding the necessary part that he was originally told could be a 2-3 week wait. I would give him 5 stars!

James was great! Extremely knowledgeable and efficient and walked me through my options.

Evan was so kind, patient, and professional. He got our oven back in shape in no time and gave me some good education on the technology. I will always ask for Evan for future repairs.

Technician was great. Installed a new ice maker that didn’t work, so he came right back, on a Saturday, just to get it working. Very impressed.

Technician came to my home to assess the problem and had to order parts for the repair. I was told theyd take about one week. I was always kept informed regarding this process.When he received the parts, he came out to repair the unit. I was told to give it a day for the refrigerator/freezer to get cold. I waited, but it did not cool down. I called Appliance Tec and they were able to get the Technician out very quickly. At this point, he determined that the unit was unrepairable (its going on two weeks since they determined the unit could not be repaired).The only problem that I had was when I contacted New Leaf (the Warranty company), they said they hadnt received the Technicians notes to make a determination about my refrigerator. I have called both companies multiple times with no resolution.

Dave with Appliance Tec was fantastic. He went above and beyond to hopefully repair our washing machine for good, after the same part broke for the 3rd times in 2 years. He made additional repairs to ensure that we will not have the same problem again a few months down the road. He was very professional.

Repaired on the date scheduled and in a timely manner. Top notch communications with tech and the company. Very pleased.

Evan was great. He is very professional and pleasant to have service our oven. Would definitely us Appliance Tec again.

Evan was GREAT!!! He has been here before and my wife is very happy with his ability and presentation of the issues. He is honest and gives you all your options. We will use Appliance Tech again.

Tanner is an excellent technician. He is very knowledgeable and was very patient when explaining the problems.

The technician from Appliance Tec was personable and knowledgeable. He arrived on time. The follow-up visit was scheduled promptly. The problems and repairs were explained thoroughly. We would recommend Appliance Tec.

Great experience all around. Would use them again and would highly recommend

Evan was very knowledgeable and courteous. He consulted with me every step of the way. He answered all my questions as well. Great experience!

Dave F. and Eric came and fixed the noise coming from my stacked washer/dryer unit. They were on time, worked efficiently to solve the issue, and were very personable. These guys are the best out there!

Dave was able to troubleshoot the problem with my new washer and get it fixed quickly. He was very knowledgeable about the washer functions. Very pleasant and professional.

Steve did a great job repairing our free standing ice maker. Appliance Tec has a great system for keeping customers in the loop via email. Highly recommend them.

James did a great job in identifying and correcting the problem. He was professional, knowledgeable and patient as he completed the repair. Great, reliable service. Many thanks

The service was excellent. The company is a pleasure to do business with.

Very professional and courteous service. Handled my repairs quickly. Appliance Tecs service technicians are knowlegable, there web site is easy to use for appointments. I would highly recommend them.

I liked that I could track the technicians progress through his stops for the day and have a better idea of timing. The service was fast and the technician was friendly and so far, the fix seems to have worked well! Also, it was nice that I was able to call and talk with a human right away to make the initial appointment. I left messages with a couple of other places but Appliance Tec actually picked up the phone when I called, so I was able to get on their calendar right away, rather than wait until someone got done with all their jobs for the day and then came back to check and respond to messages.

Instead of insisting they come out and charging me a diagnosis (which I would have been okay with) they walked me through my fix over email/phone - NO CHARGE. Really honest company with integrity. Will not even think twice when I need something else done in the future.

The technician was pleasant and competent. He ordered the part I needed and returned to install it when he said he would. It was a very positive experience.

David F. was very respectful of our home when he arrived to fix both microwave and refrigerator. He not only checked items that could cause the issue but checked other components as well to insure a perfect job. He had (luckly) all parts on his truck so everything was completed before he left. Not his fault a touch pricy but most likely industry standard. I have already referred them to a friend and will not hesitate to call if needed again. Dave was awesome!!

Tech was very professional and found the problem immediately. He also shared what I could do in the future if my problem should happen again. He also told me how old my appliances were since I recently moved into an older TH and appliances were included. I would recommend using Appliance Tech and will call them in the future if needed.

Great tech!

Dave F. was very professional, personable and helpful . It was a brand new dishwasher and he explained best practices for maintenance and use. I was so happy he took the time with me because right after it was installed we were away for two weeks ~ I hadnt had a chance to even read the owners manual. Daves crash course was invaluable !!!!

I called Jason at Orvilles to let him know the oven I purchased from him had an error message. He contacted Appliance Tech who emailed me a confirmation for an appointment to look at the oven. They offer a tracking app so that you can see how far out the technician is on the day of service. The service Techs were knowledgeable and friendly. From the time I called, until the time the oven was repaired, it was just a little over a week, including the time to order the part. Great job! Thank you!

My repairs began July 26 and as of today, September 22 the repair has not been completed. The tech has been very professional, however, after several attempts of diagnosing the problem, I would like this issue resolved. With each visit a new part is ordered then 2 weeks later it is installed just to have it not work. The cycle begins again, a diagnosis, ordering a part, and wait for the arrival of the part and install.

Dave from Appliance Tec was able to thorough assess and address the repair needed to get our gas oven working properly again.

Our problem with a cooling failure in a two month new and obviously still under warranty refrigerator freezer was addressed very promptly and with kindness. Both office and repair personnel acknowledged the vital nature of the problem and arranged for speedy service. We are very impressed with their customer service. We felt that we were dealing with friends, a bit of a rarity at a time when depersonalization has become the norm.

We scheduled an appointment with Appliance Tec for service on our Whirlpool Dryer. Scheduling the appointment was very seamless, and not even a issue when we called again to reschedule. Our technician, Dave Flint arrived promptly at the exact time that was promised, and called prior to the time to tell us he was on his way. He quickly diagnosed the problem and replaced the heating element. He was punctual, efficient, and fastidious about cleaning up. We would definitely call Appliance Tec again should other repairs be needed on our many appliances. We have never had such a positive experience with an appliance repair technician and company. We highly recommend this technician and this company.

Once I explained what was going on with the washer, the technician knew exactly what was the problem. He explained the cost to repair and as it was high we elected to simply get a new washer. He was very thorough in describing what had happened and we learned a lot just by listening to him. This was our first experience using your company and it was very positive.

Technician was professional, courteous and knowledgeable. quicly diagnosed my issue.parts ordered, arrived and installed in the same manner.Thank You

My technician was Dave and he was very knowledgeable, helpful, and professional. He found a solution very quickly and thoroughly checked the function of my gas range. A+

I had no idea who to contact when my washer broke.The only reason I contacted Appliance Tech was because I listen to radio station 102.7 in Rochester, NY.I heard they are very particular on who they advertise for so I called.The young man was great. He explained up front the fee and then told me what the who charge was and explained what was needed.I will call Appliance Tech again if needed.Thank You-

This is a very professional and efficient business. They provided timely updates every step of the way. Quality workmanship.

Dave did an outstanding job at diagnosing and resolving the issue with my washer/dryer combo. It was a wet and messy job in a small area and Dave maintained a positive and professional attitude throughout the entire service call. I would recommend using him if youre having any sort of appliance problem.

WE WOULD HIGHLY RECOMMEND DAVE AND APPLIANCE TEC AS A VERY GOOD REPAIR SERVICE TO CALL FOR A DISHWASHER PROBLEM.. DAVE WAS FRIENDLY, KNOWLEDGEABLE AND PROFESSIONAL FOR TWO VISITS - AND HE WAS ONTIME! FOR BOTH! -- TRUDY AND JOHN DOSER

I had them come out to investigate why my dishwasher had started to get loud. The technician come out and investigated, he listen to it, took the bottom sprayer arm off and told me that it was the motor that was the problem. Ok, no problems there however when he was putting it back together he broke the piece that holds the sprayer arm on, proceeded to glue it and tell us to check it after a day to see if the glue held. Well it did not. So I called to let them know. They informed me they would have the tech call me, he did and told me he would order me the part and it would be here in a couple of days. Well its a week later and no part. I went from a still functioning loud dishwasher to an unusable dishwasher. So now after a week of no dishwasher I am buying a new one when I probably could have lasted another few months with the loud one had I not had them come out to work on it. Not very happy!

Dave was great in isolating the issue. Very courteous, knowledgeable and answered any question I might have had. Fridge is now working perfectly.Thank you!Steve came in a week later for a follow up, because the problem returned. Isolated issue to the controller board. So Far so good. Five stars! Dave and Steve were very professional with their work, called before arrival and did their best. Thanks guys!

Evan was quick to diagnose what was wrong with my dishwasher.Knowledgeable, professional and quick to replace pump and motor.Dishwasher is running great.Very happy with service.I def recommend and will use appliance tec again.Thank you for your help!Really appreciate it!!

The technicians were friendly, polite, and efficient. The work was done quickly and seems to have been done well. My washer is working much better and I am completely satisfied. Thank you very much!

David Flint was our technician and he is an outstanding representative of your company. He was is personable, knowledgeable, professional in every way and repaired our dishwasher and left no mess. If we ever have an appliance issue in the future we would definitely want David as our technician again.

Dave, my technician, was extremely knowledgeable and above all courteous. He even offered some tips on my other Whirlpool appliances. I would actually prefer him to come to my home if I need to have other appliances repaired or looked at Thank you for excellent service and above all thank you Dave.

Dave Flint did a great job. He was on time, professional, worked quickly and answered all of my questions.

Technician (Evan E.) called prior to arriving. He arrived on-time. Was very considerate, and polite. Diagnosed the issue with my washer very quickly, and had it repaired in under an hour. I have already recommended Appliance Tec to friends and family.

On time courteous and generally good experience

Evan came to our home to look at our new Maytag washing machine. What I liked about this Customer Service experience is that Evan was on-time, professional, thorough, detailed, knowledgeable and honest. I appreciated his candor in answering my questions and sharing information about this product. We took his advice and have purchased a new machine based on his suggestions and comments.

Service was handled professionally and efficiently. Microwave is back in great working order.thanks

I was upset that I had to wait so long but your fella was amazing...Fast ; polite and very nice...You can send him anytime. He told me you would be sending me an offer for repair insurance. Please send. Thanks

My experience with Appliance Tec was great. Service was professional, timely and reasonable. Thank You for a job well done. I will recommend and use again.Thank You

Price was very high, but quality appears to be excellent.

The service technician that came to repair my dryer (Shaiman) was friendly, knowledgeable, and very professional. I appreciated that he gave a call about 15 min before arriving to let me know when he would arrive. Overall excellent service!

Tec James is GREAT, Company good!Refrigerator new Feb. 2020 it’s a LEMONWHIRLPOOL

Tech wasnt able to take washer apart to look at mechanical issues. Told to monitor the washer and call back if there was still an issue

We have had a series of warranty service calls on our Maytag refrigerator. The latest problem required a service call on June 18th which resulted in defrosting the drain line . Within in a week the problem reoccured much more severely post the initial repair. As it was a warranty repair it required an 11/2 hour wait phone time with Maytag to arrange the repair visit. Despite being a follow up for an unsuccessful repair lead time was a full seven days. I called Appliance Tech directly to see if something could be done sooner. I explained that Jim was here June 18th....the reply was emphatically and abruptly We have no Jim that works with us! Turns out the individual who came on the first repair was named James and all he would offer was a cancellation list addition. Since that time Maytag has offered a replacement however the service call would have to be canceled. Bottom line it looks doubtful that a replacement will be available by mid August ....maybe???? As a result a result I am paying for a service call and the repair technician can not understand why the drain heater was not repaired initially on June 18! Bottom line stay away from the Maytag -Appliance tech connection !

Appreciated the ability to track the repairman . He also let us know when he 15 minutes away. Job was completed quickly. Tech was also very friendly.