Earnest is the best! He makes us feel like family! Would have been 5 stars if not for Ash the finance guy, he is rude and condescending, not a great impression on the brand. We expressed our concerns with the details of what happened but stay away from him if you can. He definitely made what was supposed to be the happiest day of owing my dream car down a level.Fortunately there are some other great people there including Brian in parts, he is wonderful!

My salesman was so polite and informative. We are very pleased with the facility and the staff members that we will be back again. In the past, we have encountered a slew of dealer employees that were just there to sell a vehicle. Not your employees. They all took the time to educate us on the process and the vehicle.

Dropped my vehicle off at 8 AM, asked them to call me when it was complete give him my cell phone number. at lunch no call from them so called only voicemail left a message. called at three no one called me back called at five got a hold of somebody they said my car is done and they close at six so I had to scramble to get over there the car is not done after they said it was. Have to go back. Nice red stamp on my paperwork patting them selves on the back about my car being washed when it wasn’t.

The best experience, we had a unique situation Alex and his team did an amazing job, they exceeded our expectations. We brought in a 2021 Jeep Grand Cherokee L Summit, only owned it for day and we went through a few hoops to get it the vehicle very limited availability, we knew we had to get it repaired and wanted the best with a quick turn around, 😁 these expectations were met. We’re beyond happy and excited to enjoy our truck in pristine condition. Thank you Alex we will make sure to send our family and friends to this shop (hopefully we don’t need repairs too soon 😅) but if we do, we will know where to come to. Un millón de gracias.

We took our Jeep to the service department to have our brakes done. The appointment was early. We were greeted by Barry Wheeler. He took our car and they started the work and about an hour and a half later our brakes were done. It was fast and friendly. No one harassed up to buy our Jeep like the other places. We waited there while they completed the work. It was clean, nice, quiet, and I was very relaxed. And after our work was done we even got a free car wash from across the street. I love this place. We purchased our certified Jeep Grand Cherokee there and we drive 50 minutes from and pass other Jeep places just to come to Westgate. Thanks guys great service.

The visit to WestGate Jeep was a verypleasant one.All of the sales personal were very professional friendly Knowledgeable. I had a great experience. Sales staff very helpful in answering questions and assisting and taking care of any problems.Thanks for the awesome professionalism and friendliness !Robert Davis

Fantastic dealership! Zaher and Ashe were great to work with! All of my paperwork was done before I arrived, Jeep cleaned up and full of gas and ready to go! Would definitely recommend to anyone looking to buy a vehicle!

This review pertains to the service department. I usually don’t leave reviews, but the management and other potential customers should know how this place is operating.I have a new Jeep, just needed the first 5k mileage service. I scheduled a 7:45 am service appointment, dropped the vehicle off the night before. I work 8:30-5:30 (hour for lunch), so I thought an appointment at this time would give me the best opportunity to retrieve my vehicle on my lunch hour. The service department closes at 6 pm, so my chances of arranging a ride after work and getting there before closing were slim to none.I called the service department at 11:45 am to inquire as to the status of my vehicle. After getting passed around to several voicemail boxes and repeated attempts to speak with a live person, I was told that they were still running diagnostics on my vehicle. I found this odd, given it’s a new vehicle that needed routine maintenance.At 1 pm, my co-worker left for lunch, and I was able to get a ride with her in hopes of retrieving my vehicle. When I got to the service department, I was told that they had not even started to work on my vehicle. I told the service agent that I did not think it was unreasonable to expect my vehicle to be done, given that I had a 7:45 am appointment. I was told that my scheduled appointment time was not the time at which service would begin, but rather the time I was scheduled to speak to an advisor about maintenance required on my vehicle. I was told that the mechanics did not even get to work until 8:30 am. The agent then advised that I could reschedule my appointment for a later date if I could not wait. I told the agent that I had already committed enough time to my current appointment and that I was effectively stranded at the service center until my vehicle was finished. After further discussion, another agent got involved that offered to expedite my vehicle. I sat in the lobby for 20-30 minutes and my vehicle was finished.I felt like the service department was dishonest with me. I was told at 11:45 am that my vehicle was undergoing diagnostics when it was not. I also felt that the agent I spoke with in-person was feeding me a line of bull. Why would anyone schedule an appointment to speak to someone about the service needed on their vehicle as opposed to the the actual maintenance? Why would the service department schedule a 7:45 am appointment if the the mechanics don’t get to work until 8:30 am? And if I had actually stayed instead of dropping off the vehicle, would it be a reasonable expectation for a customer to wait 5+ hours for an oil change and tire rotation?I don’t see myself returning to Westgate Jeep for further vehicle maintenance.

Second time my tires were low after oil change and tire rotation . I had to drive to tire place to have tires checked and inflated. West gate was too busy to get me back in. I understand weather changes .. my tires stayed inflated after being at discount tire . No nails or punctures. How did my car pass at west gate??They were 25 and 27??

We’ve been coming here for years. Customer service was lackluster this time. I walked in for my appointment and there was no one around. Then an employee walked right by me without saying a word. The ladies that helped me were nice, but the customer service I’ve come to know was missing. They didn’t even call me to tell me my car was ready - I had to call and check!

Took almost two hours for a “free” oil change. This place is a joke. Better off going to Jiffy Lube and paying for it. At least you will be done in 30 minutes!

I went to WestGate Jeep to browse for my dream vehicle. I was greeted by a friendly salesman named DJ. DJ was so friendly and listened to my concerns about my previous cars details and what I was looking for. What I appreciate about DJ is that he didnt once dismiss my questions or concerns to get the sale. He openly listened and answered all my questions and made sure I left with the best choice possible. I couldnt be more happy with the service provided. Transaction with Ash finance went smoothly as well. Overall wonderful customer service. No pain or hassle to get what I wanted. I left happy, wide eyed, and smiling the whole way home thanks to DJ.ASK FOR DJ!!

I have leased/purchased four vehicles from Westgate in the last five or so years, my most recent just yesterday. Always a great experience. Very fair dealmaking, polite staff, etc. Highly recommend.

Good service. Of you need a Jeep, this is your place in Raleigh. Love my Jeep Gladiator Mojave.

Great team with great service! They got me in the car I wanted with less than desirable credit and no money down! Very happy and I will definitely be back for my next purchase!

I met Mark. Nice guy, earned my trust, overall a pleasant experience. We are exploring the possibility of buying a new Jeep.

The sales team was awesome. Not pushy, easy to work with and reasonable. I would recommend that part highly.The financing part was less fun because of the hard sell on unnecessary upgrades to cover tires or gap insurance that just would not stop no matter how many times we said no thanks.And after 6 weeks, we still dont have tags for our new Jeep and in-spite of calling twice, we cannot seem to get any information on when we will get them.

Bought my 2020 Wrangler here last July. Drove 8 hours for the cheapest Rubicon in the country. Everything was ready when I arrived. Jeff was the best!! Start to finish was about an hour. Wish they were closer to my home in Georgia.

Zaher is the best sales representative! I highly recommend working with him for your next purchase. He is very informative, honest, kind, and professional. He makes sure all your questions are answered and that you have the best purchasing experience. And everyone else at Westgate was very kind and helpful, especially Ahmed and Ash!

Everyone at WestGate Jeep was very helpful, even though they were having a very busy day. We didn’t know we needed an appointment, but they still managed to fit us in. We worked with Marquis and he did a great job! Would definitely recommend them!

I bought my jeep in which looked like I had a big problem. My service advisor Ethan Downs checked me in, and updated me with what they found, and took care of it. I am very satisfied with the service. Thank you very much.

Great experience at Westgate! So happy with the service and my new Jeep Cherokee L!

I would like to say that Silvana was a pleasure to work with. I had to wait several weeks for my Gladiator to be delivered from Winston Salem but that’s on FCA. Silvana kept us abreast daily on the shipment status and made the paperwork a breeze. She got what I believe was a great deal on my Jeep Gladiator. Robert was excellent in processing the paperwork and getting us on the road. Thanks again to the Westgate Jeep sales team.

What a great experience today ! Court the service technician was AWESOME! My Wangler had the oil changed tire rotation and a NC State inspection in under 1 1/2 hrs ! I am very pleased with the service I received !

We had a great experience buying a Jeep Wrangler from Westgate. Salesperson Abdoulaye was friendly, knowledgeable, and honest.

Nice folks, but like everywhere else, no new Jeeps. Very helpful. Only 4 stars as we did not make a purchase.

I made an appointment for an oil change and tire rotation and was pleasantly greeted by a WestGate associate that took care of all my needs and request in a timely manner. I was in and out in leS than 40 minutes! She was great to work with!!

I was scheduled for my routine wheel rotation and oil changed. I arrived about 2hrs early and service advisor Felecia Rodriguez told me that she would take care of me with no problems. I was so glad i was able to get in and out.

Best auto sales experience I’ve ever had, my Jeep was all set up and ready to go. I spent less than 1.5 hours at the dealership doing the paperwork. They got me on the road quicker than any other dealership I’ve worked with. Thanks guys!

I had a horrible experience with the service department; definitely not the first time by the way. The lack of communication is almost frightening - recall parts have been ordered twice without me being notified that they had either arrived (or in this instance that my service appointment to have them installed was not necessary because they had not arrived on site). I was never called or informed, instead I had to repeatedly ask questions and dig around to get answers. Though inconvenient, I’m absolutely taking my Jeep somewhere else from now on. Believe me, skip taking your car here!

I have looking for a Jeep Wrangler for a couple of months. I have been to several of the local dealerships and only saw a few used jeeps. I was looking for a Wrangler Unlimited, not the Black/White/Gray colors. Some dealerships did not have any inventory. I remember seeing some Jeeps at Westgate Jeep out by RDU airport. I rode out there to check them out. When I turned into the dealership, I realized that I had gone to Jeep Heaven. They had more inventory and all colors. After walking and looking around, I ran into one of the salesmen, Mark King. I told him what I was looking for. He took the time to go over the Jeeps, in detail, at his desk ( in the A/C, it was 94 degrees in the hot sun). Once I narrowed my choice, we went to check out the Jeep. He has his own Jeep and explained everything to me about the Jeep I selected. I made an appointment to bring back my wife for a test drive. We got the Jeep of my dreams, 2019 Jeep Wrangler Unlimited Sport, in Mojito Green!!!

Staff was incredibly friendly, especially given that I arrived 30 minutes to close. They made the process easy and worked with me to compare cash down versus trading in my vehicle at the time. Zaher was the sales associate I worked with. He was knowledgeable, considerate, and made sure I was happy with the vehicle before discussing purchasing it. This is my 2nd vehicle in a row from this location and I will likely keep coming back for future purchases.

Always a pleasure visiting Westgate Chrysler/Dodge service team. Ive always been well taken care of, just like I was family. I recently traded out from a Chrysler to a Jeep was a little sad that I wasnt going to be visiting my team. When the service managers informed me that I could continue to receive my Jeep service needs across the lot with them I was over the moon!!! The staff is always so upbeat and outgoing. They make going to get an oil change feel less like a chore.

We were so pleased with Westgate for Life Jeep dealership. Our Salesperson Aneta was kind, knowledgeable, patience and relentless in her pursuit to meet our needs. She then introduced us to Peter, the finance manager, who was exceptional in his communication and in our option took time to listen, make suggestions and utilize his resources to make the deal happen. What a powerful team...they made purchasing our new jeep so easy... This has to be one if not the best car buying experience we have had, we will be Westgate customers for Life.....

If I could rate this Dealership with 0 stars I would! I purchased a 2020 Jeep Wrangler Sahara Unlimited from this lot in July. My in store experience was as expected but after I drove off the lot, the customer service went downhill quick. 1) my sales person dipped out the day I was there purchasing and I didn’t even get her full name. I was passed off between sales reps until I left the lot. 2) A day after I purchased my Jeep, I noticed my Sahara was missing running boards (the side step board) I called and called the dealership trying to speak with someone but since I didn’t even know my “sales rep” name because she dipped out, I was transferred around the dealership on the phone and no one helped me. I eventually had to drive all the way back and confront management about the missing running boards. They did agree to put running boards on my Jeep since it was supposed to come with them anyways. Makes me wonder what else was/is missing from my Jeep. 3) a few weeks after having my Jeep, I received the plates and registration in the mail. I received a property tax bill in the mail along with my plates for $525. I was a bit shocked and thought the tax price should have been worked into my loan. I’m new to NC so I’m not 100% sure on the DMV/registration process here. So once again, I tried to call the dealership ship to save me a trip and also because we’re in the middle of the pandemic.....phone calls are best..... I called on Friday multiple times only to be told everyone is busy, they would take a message and someone would call me back. I never received a call back. So I called again on Saturday, Monday, Tuesday and Wednesday morning only to be passed around from one voicemail to another and never actually speaking to anyone. I decided to make yet another trip to the Jeep dealership to ask my simple question. I got the answer that I had to pay my own property tax and it was not worked into the loan..... cool, that could have easily been told to me over the phone. This Jeep dealership DOES NOT CARE ABOUT THEIR CUSTOMERS! They only want your money and your butt in a vehicle. After that, they wash their hands of you. I would NOT recommend using this dealership to purchase a vehicle! There are plenty of other local Chrysler, Dodge and Jeep dealers in the Raleigh area. Adding photos of my first night with my Jeep missing running boards....

I loved Westgate Jeep and the people who helped me with my purchase. They were friendly and calm and honest. I drove home a very happy person in my new Wrangler!

Jo was great! She took the time to assist and get me in and out quickly. She was professional and thoughtful!

Was in the market for a new vehicle and never had driven or even thought about buying a Jeep but Aneta was great from the beginning. She was very kind, patience, and transparent with the whole process. She did a great job on following up but never was too pushy and never felt pressure to make a purchase. Now we are first time Jeep owners of a 2021 Jeep Latitude 4x4 and we love it!!

Wonderful people, easy to work with, upfront and honest. Easiest car buy experience I’ve ever had! We will be back!

Great dealership people super friendly.Ramesh was easy to work with.Had a lot of Jeep’s to choose from.

Made an appointment to have an oil change and tire rotation. Upon arrival my husband shared there is a nail in the back passenger side tire and we would like that looked at, and wondering if we need the tires rotated due to a shaking at higher speeds. After my vehicle was taken back we were told we would have to make a diagnostic appointment for the shaking and they are not able to rotate the tires because the lug nuts are swollen. After giving the OK to change the lug nuts in order to rotate the tires, the service member came back to tell me the service department is out of lug nuts and would rotate the tires at the next visit. When asked about the nail in the tire the service member shared she forgot to tell the technician and it has been a very busy morning. Completely disappointed in this experience, and while we have bought four vehicles from Westgate, if this continues to be a pattern for the service department we will not continue being a customer do Westgate!

I took my keep in for service Friday 9/17 and Saturday evening while driving, I noticed the headlight switch knob was pushed it. I’ve been since calling and I only get sent to service voicemail. I just need the knob repaired because when I’m driving in the evening, the headlight will turn off because the knob is loose. I hope someone calls me back sooner than later.Thank you.

Not pleased. Rude service this go around. Last time at least the guy was kind. I would not recommend 😔 loved this place for the guy I dealt with last time I was out here today the guy was the worst. Will never come here for a car again. Going to deacon jones

Did a great job diagnosing issues that needed to be fixed. With over 166,000 miles, I trusted Westgate’s technicians to take care of everything, and they did!! Hoping to get over 200,000 miles now!

I researched the jeep renegade found one online at Westgate Jeep. Ernest Brown made the purchase fun entertaining and easy.

Horrible experience! Bought my 2015 Jeep Wrangler Rubicon here with a 150K engine warranty backed by Westgate. It recently started the dreaded ticking noise which is probably lifter/rocker/camshaft replacement. They nit picked that I didn’t do useless services like engine coolant flushes and refuse to cover under the warranty. I will never do any business with Westgate again!!

They did a great job fixing my bumper and the service was super fast. The staff was very knowledgeable and courteous.

My wife and I test drove multiple Jeep Cherokees off the lot. We had Kelly Blue Book estimate of what our vehicle was worth and pre-approved amount from our credit union.This guy, Ramesh (love ya man), helped us out from the time we stepped on the lot until we left. Very helpful with a sense of humor (I appreciated that a lot). Anyways, he was able to get a worn tire replaced, filled the gas tank, and washed before we brought it home.They matched our CU’s finance rate, gave us the full KBB trade in value for our vehicle, and instructed us what to do with the old license plate. Hopefully oil changes and tune ups go as well as this visit.Thanks to all. Satisfied so far.

One of the best places on the east coast to purchase a Jeep or have your Jeep serviced. They book about one to two weeks in advance, but when you get services on your Jeep, you know it will be done right. Two weeks out is not because they are slow. Its because a lot of people get their Jeeps serviced their. Shoutout to all the shade tree mechanics, but I need certified Jeep mechanics fixing my ride. Oh... also, they have a nice indoor showroom in case it is raining. WestGate Jeep is on the ball.

April, Jim, Remesh are great, they made the process so easy to buy my very own first vehicle. Thank you for being so great !

I appreciated getting service even if I was late for appointment.I appreciated the kindness and professionalism

Ramesh was super patient and helpful in getting us into the new car that works for our family

Mr Ernest Green, superstar!Thank you for your salesmanship..and turning a know into a yes! You made a happy man happier today!

What a great selection of Jeeps (put other local dealership to shame). Staff was friendly and helpful, answered all our questions, and didnt play the usual sales games. Great experience.

I have had 4 good experiences and one poor experience here. I think overall it is a good place

My experience was horrible today, had an appointment for 1:30 pm didnt leave the dealership until 4:30 thats 3 hours. The manager said it usually takes 1hr 30mins and that was at 3pm, the service specialist told me that my Jeep was just been taken back to service at 3pm. Neither the manager or the the service specialist were remorseful at all, neither attempted to offer a discount or anything they just didnt care.

My business with Westgate Jeep didn’t start off in the best way but it ended up being the best and easiest vehicle purchase I have ever had. It all started with Westgate’s website listing a vehicle I had been looking for. I called and was told the vehicle was still on the lot so late in the evening of a week day I drove a hour up to the dealership. When I arrived I was informed the vehicle I was looking for had sold that day; their system unable to delist cars fast enough. I was frustrated, I had just driven an hour on a week work night to try to get something my wife and I had been looking for for months. Peter Porkony, the sales manager sensed my frustration and came to speak with me personally to see what could be done. He was one of the most genuine people I have met in life and he got a vehicle matching what I wanted ordered that night before closing. He was upfront and even showed me the ordering screen so I could be absolutely certain I was getting what I wanted. However the story doesn’t end there, not only did Peter keep us well informed while we waited, when another customer refused their order of a vehicle matching exactly what we wanted, Peter actually contacted us and reserved the vehicle for us. In this market he didn’t need to jump through the hoops of holding the vehicle for us, it would have sold within a day either way. Because of this we were able to get the vehicle we had ordered essentially months earlier and not have to be scared by any more news of chip shortages. From there Silvana Granizo took over the sale and she made everything super easy. By the time we had finished test driving Silvana had all of the paperwork ready. Finance didn’t pressure us out of our pre-approved loan and gave us protection options for the vehicle again with no pressure, just information. Everyone here at Westgate Jeep are top of the line and even if it’s an hour away if I want another Jeep I’m going here again.

The work I requested was done in a timely manner. I am pleased with what was done for my vehicle.

Awful. Scheduled an appt for 2:00 to have radio serviced…. Dropped car off early at 10am but They still never got to it all day and said that I needed to leave it overnight or resschedule. Needed car in the morning so total waste of time.sadly this is the 2nd time for that to happen. Just awful service!

I had an awesome experience with Westgate Jeep! They made the buying process super simple and were great to deal with. I drove over 90 minutes to Westgate because they are so awesome, when I could’ve went to 10 other Jeep dealers that were closer to me. And I would do it again no doubt! Thank you Ernest, Valeryia and everyone else at Westgate Jeep for an easy and great experience! Keep up the great work!

Amazing customer service and lots of friendly faces to help you find your dream car!!

My experience was top notch. I received a trade-in offer perfectly in line with the NADA and KBB for my vehicle. My FCA Affiliates discount was honored by the dealership. I had secured my own auto loan prior to closing on my new vehicle, but Westgate was able to find a loan with an even lower APR. Top notch customer service, and a very big thank you to Faras for making the experience as smooth and effortless as possible.

Mark king was AWESOME.He did such a wonderful job with helping me bring this sweet ride home! Definitely will use him for all future purchases. Go see him!

Reliable people working to help you anytime. New brand Grand Cherokee it’s smoking!

Always enjoy working with the Westgate Jeep service! Quick and consistent with time and cost estimates.

Super friendly staff from car sales to financeGreat deals and services Extremely Satisfied!

Very friendly and accommodating staff! I’ll definitely be back whenever I need service!

I am very please with my purchase and the service. Everyone was great. They worked with what I needed.

Everyone is very nice and polite. Good experience, very accommodating.

I’m very disappointed the jeep was for a week for oil change Anna realignment are you still finding loose nuts on the track bars center wheel nut center how to call many times to fine if the car was ready call I get the manager we called you never callHowever the guy in the front Dess was very nice and polite

The service dept is hands down excellent, except for the guy who checked me in. I felt disrespected and unheard, and talked over. Like, listen to what I have to say before you assume and act. Very annoying

Ask for Ramesh if you want the best customer service

Very cool place and friendly people who were not overly salesy

I waited for two hours to get an oil change but I understand that everyone is short staffed.

The staff was very courteous and efficient! Excellent service!

My wife and I were kindly greeted at the door. We already had a plan in mind on what we were looking to buy but we were also given other options that were well within our budget. The sales associate also catered to us due to the rainy weather. He pulled the vehicle into the port they have at WestGate. While buying a car isn’t a short experience but they made sure to make our time there pleasant and worth the wait. Definitely look forward to doing business here later in the near future.

Easy to set appointments, clean, comfortable facility. Friendly staff.

I made an appointment on a Saturday for an inspection and an oil change. An hour and forty minutes later they told me they couldn’t get to the inspection because their inspection team had left for the day. Disappointing

Went car window shopping and was treated excellent. Great staff.

Mark our salesman was a straight forward sales guy. He didn’t play games and waste our time. I made it very clear in the beginning to treat us right and will will buy. Purchased a 2020 Grand Cherokee Altitude and my wife loves it. I will definitely be back when I’m in the market again. You know how most places take hoursssss if dragging their feet playing games well Westgate and team are the exact opposite. They are the best in the business and I would recommend asking for Mark.

I fell like I didnt get a fair deal because u all blind sided me on the Administrative fee 79900 go servering the jeep felt like in fair on you all half in fair and top of hood fading at front I couldnt see it jeep too high saw it when I got home

Good timely service and professional courtesy!

Westgate for life is a great concept, but theyre always so busy that the express lane isnt available and even with an appointment youre waiting two hours for an oil change and tire rotation.

I needed a new car but only had a vague idea of the kind of car I wanted. Jeff Mohr at WestGate was super helpful and gave me a few options that I absolutely loved. He was knowledgeable, easy to talk with, and found the car just for me. I am so excited and the process was the easiest I have ever had purchasing a car. If you need help ask for Jeff he is great! 😁

Absolutely wonderful experience as ALWAYS!!! These guys are the best...honest, fair straight forward.

Having an appointment means absolutely nothing in the service department. Do yourself a favor and pay to have your oil changed instead of waiting 3 hours for the service WITH an appointment.

I bought my 1st Jeep from WestGate in December 2016 and my 2nd one in April 2020. I love the staff and service that I receive from this dealership, which is why I keep coming back. I moved an hour and a half away in June 2019 and have another Jeep dealership within 10 minutes of my house, yet I chose to buy another Jeep from WestGate and drive 3 hours round trip to get my Cherokee serviced here. Fernando, Dan and the other service advisors and team members are great!

Great and knowledgeable staff. Very friendly and great service

Joe and team are great! Hex worked with me to get the perfect lift and tires for my 2018 Wrangler! He explained all my options and costs up front. He did everything that was asked and more! Will definitely be coming back here for service and other Jeep upgrades!

My fiance and I worked with Jarvis Wilson to acquire my fiances new Jeep Grand Cherokee approximately 1 week ago. Ever since I walked in, I knew we were in good hands. Jarvis was extremely polite, patient, warm and knowledgeable. He didnt push us into deciding which car to get. We were in between two totally different cars. He encouraged us to go across the street and take a look at our second option. But of course, because he was so friendly and made the process seem comfortable, we ended up going back across the street to finish the deal. He made sure we were getting the best bang for our buck, doing calculations, reprinting tags, going through paperwork line by line. He stayed 2 HOURS LATE to help us on a Friday night. We had so many questions but we didnt feel rushed at all. By the end of the night, it was too late to get the basic services completed, so we had to come back the next day. Upon our arrival, Jarvis continued to take excellent care of us, making sure all paperwork was filled out and the car was nicely detailed for us. He was able to handle multiple customers at one time. This was my first experience at Jeep and will not be my last! So thankful for Jarvis and his team members as we were not looking forward to buying a new car but turned out to be an excellent experience! Thank you Jarvis so much!

We had went in for some maintenance on our Jeep and while we were waiting, Westgate was interested in possibly buying our Jeep back from us. We definitely had no intentions of doing a trade but was willing to listen just to see. While our current Jeep was being serviced we met with Ms. Silvana Granizo so she could give us a little more information and go over the details. Buying/trading is probably one the least favorite things on everyones list and it has everything to do with the amount of time spent and also the sales people. COMPLETELY OPPOSITE experience with Ms. Silvana. She was AMAZING, and that word doesnt even do her justice. We have never had such a great/pleasant experience with purchasing a vehicle. She was attentive, extremely knowledgeable about Jeeps and took the time to get out and show us all the details in the Jeep. Not just the typical things either, she broke down the Jeep for us. She took the time to literally take just about everything off the newer Jeep and then put it all back together. She also not only listened to us but HEARD US!! Extremely important quality that a lot of people do not possess. If we didnt like something or wasnt interested in it, that was the end of discussion. She asked questions and applied the answer that we gave her to help make our experience even more enjoyable. She wasnt pushy and made sure to not only reiterate that we have to do whats best for us but our family, and OUR BUDGET. Not once did she make it about her and was completely fine with whether or not we decided to trade. Her conversation was pleasant and comforting and she was genuinely interested in what we had to see whether it was about the Jeeps or just general conversation, and when there was silence she didnt feel the need to talk just to fill the silence, which was nice. She gave us privacy when needed and again WAS NOT PUSHY!! She worked her magic and we drove off extremely happy. We left there in better shape than when we came and it was a short time spent, unlike other experiences that you have when you are there FOR HOURS! THANK YOU, Ms. Silvana for being such an amazing person, we greatly appreciate our experience with you! Westgate, we hope you know that you have a RARE gem on your hands. I would also like to say thank you to Ash, he too is another amazing employee that works at Westgate. He makes you feel like you are out with an old friend catching up instead of signing your life away lol. Their service team is also amazing, shout out to Barry, that man works hard, moves fast and is also attentive and has great customer service. If you are thinking of making a new purchase DEFINITELY go see Ms. Silvana at Westgate 💜

One of the most professional service desks with which I’ve ever worked. Polite, efficient, and highly knowledgeable and capable. They’ve now sorted two issues in one visit that our prior service desk could not sort in several visits.

The customer service was very good

I purchased this jeep last year for my wife she love 💘 it and any problems she has is no more after she leaves west gate they treat you like family and great customer service CHECK THEM OUT PROVE ME WRONG!!!

I had the best experience buying my new Wrangler. Mark, my sales pro, did all the heavy lifting. I wanted a very specific Jeep ordered from the factory. All I had to do was tell him what I wanted and he hooked it up. Very knowledgeable, fair pricing, answered all my questions and made a customer for life. I highly recommend WestGate Jeep to you if you are looking for a Jeep, top notch!

They dont seem to understand the concept of Express Lane! They advertise No appointment necessary... we understand the value of your time..., etc. etc. But when you show up for just an oil change, youre told since you dont have an appointment, it will be a 2 hour wait to get you in. Who makes appointments for Express Lane service?? Kind of defeats the purpose. SMH

Amazing Experience!!!This dealership knows what they’re doing when it comes to satisfying the customer. From pricing, leadership, team work, to quality of vehicles....there is no place better to go . I LOVE LOVE LOVE my new Jeep Grand Cherokee. Mark King took care of me, took the time to make sure all my questions were answered about the vehicle and the process. WestGate Jeep and Mark King have a customer for life

Had a 11:00am appointment for oil change.was back on the road before 12:00

The visit to west gate was pretty good. Mr. Faraz (I might be killing his name😅) and Mr. Peter were really attentive and patient with me. Faraz helped me find a car I’d like that it will work with my budget, so I could take it home the same day. He also made me and my mom feel comfortable with the car we chose, and listened to everything I wanted in a vehicle. Both of them followed up with me after to check if everything was working good, which I’m grateful for. 🙂 thank you both!

I LOVE my new Jeep!! My salesman Jarvis was Awesome!! Very knowledgeable! He was able to answer all my questions. Had a lot of patience. I highly recommend him if youre in the search for a new car!