Geneva was our salesperson and was a wonderful consultant throughout our buying experience. She provided expertise when we had questions and was very patient to show us various options that fit our needs. I would highly recommend her if you are in the market.

I absolutely love Johnson Lexus, I live in Charlotte,NC and plan trips to Raleigh just to have my Lexus serviced here. You will be treated like a VIP customer at Johnson by everyone on the staff and don’t hesitate to ask questions, they are really here to help. The service department is the best, when I’m ready to purchase a newer model Lexus, this will be my dealer of choice .

Hands down the best experience I’ve ever had buying a vehicle!! Highly recommend, so in love with my Ford Explorer!! Will definitely do business with them from here on out! Everyone was extremely nice, helpful and even made my purchase smooth and fun!! Special shout out to my salesperson Lisa Massey for taking such great care of me!! Totally awesome lady You should go check her out at Johnson’s Lexus you will not be disappointed!!

My experience with Johnson Lexus of Raleigh was excellent! Matt Davis and Stephanie Johns made buying a car out of state simple. They were quick to respond to all my questions and resolve any issues. I love my new Lexus and excited to be a part of the Lexus family!

Superb!!! That’s the best way I know to describe my experience. Let it be noted that I waited 5 days to write this review to give Johnson Lexus a chance to prove themselves professionals or otherwise and they absolutely impress me and continue to do so. If you don’t have time to read this entire review than take my word for it... they are TOP NOTCH from sales to management to finance to service to parts! A+ DealerI arrived 1 hour before close on a Saturday and was walking the lot alone when Dave Mehan from sales approached me to help! He was not aggressive and just wanted to help with zero pressure to buy. We test drove the 2 cars I came to see... I explained what I wanted while driving around and he listened and committed to making things work. During the short discussion on price and trade in the Sales manager struck up a conversation and was honest and helpful as well. I ended up trading my truck in and buying a car. In finance, again very low pressure but super educational, we went over all my options and what suited my life. Keep in mind this is all well after close. Dave discovered the car was missing the floor mats and offered to get me new ones and upgrade them to all wethers but I’d have to wait a couple days as he had to order from parts department... I also discovered that there was a small hum from the passenger side I wanted looked at. I reached back out to Dave on Sunday and he promptly responded and got things moving for me.Here’s where parts & service comes in... Today (Thursday) I took my car in after a scheduled service check. Bill Ingram greeted me, was professional, and I could tell experienced. Time expectations were set and the humming was diagnosed and fixed in 2 hours. I was charged nothing. My car was cleaned and detailed and those all weather mats were installed.This is the level of service that is unparalleled in the industry. I worked for a dealership for several years so I know exactly what the experience is supposed to be like. These guys go above and beyond and you can trust that when they say they will do something they WILL do it. I am impressed, feeling valued, and certainly WONT ever go anywhere else. I touched every division/department in this dealership and I can assure you it is extremely well managed and they care! Don’t just take my word for it... your experience starts when you walk in the showroom and ask for Dave Mehan. You can thank me and them later!

Eb Udofia help us with our trade on our 2018 rx and found us a better than new CPO 2019 Gx 460. Eb and the lexus used car team Greg Fuller and Jenny Burkes made this a smooth, painless and wonderful experience. Eb is our go to salesman and we have enjoyed working with him on our past 3 vehicles. Greg did a great job with the overall deal and Jenny Burkes was breath of fresh air with her insurance and finance expertise and Eric did a fantastic job with showing my wife how to use the technology in her new vehicle. Thank you all..

Went to Johnson Lexus on a whim with absolutely no intention to buy, this past weekend. Just a few moments into looking around we were greeted with professionalism & great humor by, Geneva Suit. She was a great help in finding what Ive always wanted in my dream car (even w/the car shortage). Truly Ms.Suit & Greg were a pleasure to do business with, from start to finish.

I was unsuccessful in securing a vehicle with Johnson Lexus and yet Im leaving a 5 star review! If you are familiar with the history of Lexus then you are aware that the initial vision of the brand was to enter into a covenant with its dealers as to ensure the lost art of customer service was placed at the forefront of the experience. Johnson Lexus has knocked this out of the park! The respect and care that I have received beginning with the General Manager to the lease Consultant Mr. Baldwin has been nothing less than exceptional. I will indeed be back to make a purchase very soon.-...Lexus will treat each customer as we would a guest in our home. If you think you cant you wont. If you think you can, you will. We can, we will.

My experience with Johnson Lexus of Raleigh was excellent! David Coleman was my sales associate and he was simply amazing. The car staff took with me speaks volumes. The staff was friendly and helpful in finding me just the right vehicle I was looking for. The sales manager Sergio made sure I got the best financing. I love my Lexus RX350 and excited to be a part of the Lexus family!

My first time visiting and purchasing from this dealership and it was by far one of the best experience ever! Salesman Ed Udofia has completely won me over and will always be my personal salesman! He was neither pushy or intimidating like some salesmans can be. He made me feel very comfortable and he was extremely knowledgeable. I will definitely purchase from Ed again!

Fast and available service and ended up buy two on the same day

We recently purchased a used vehicle and was treated like we were purchasing a brand new vehicle. The sales staff and others were all very professional, courteous, and well dressed. The dealership was very clean and organized. Beings we had been working with our salesman the process of trading in and paperwork was very easy and quick. There was no last minute haggle on trade in or hidden fees. The vehicle was as clean and as advertised with no hidden issues. Overall a 5 star rating for this dealership and staff.

This was my 3rd Lexus purchase with Zach Gray since 2013 and I cannot recommend him enough! He is kind, professional and has great customer service! I will continue to be a repeat customer and tell everyone to go see Zach!

Very pleasant experience at this dealership. Went in to test drive and my wife and I left with a very nice RX350. The staff was very professional and treated us with the utmost respect. We got the deal we asked for and a surprising higher offer for our trade-in then what I was expecting. Many thanks to our salesman David Coleman for his patience and friendliness, to the sales supervisor Jackson for making this happen and for his special treatment of military personnel, to Mr. Sergio for assisting with the finance and extended warranty, and to Mr. Erick for giving us a personal 1-1 class on all the features the RX offers. I would consider this dealership for my next purchase if I find my future truck on their lot, and recommend them to anyone in the market for the best brand in America, can’t go wrong with a Lexus.

I had been searching for a used Ford Expedition for a few weeks and came across one at Johnson Lexus. I called the dealership Saturday evening and set up an appointment to test drive the following Monday. I arrived at the dealership and was assisted by David Coleman. The test drive went well and we sat down to discuss numbers. There was some back and forth, as always when buying a vehicle, but we settled on a price. I had secured my own financing, but the finance manager (Jenny) was able to get a matching offer from one of their lenders, which is what we decided on. The rest of the process went smoothly and David answered any questions we had and was conscientious of our time. We were not able to have the car detailed (although it already was in great condition), but we were told to come back another time and it would be taken care of. They also did not know the code for the keyless entry, but David has been working to get that information and has kept me updated on the process. Overall, this was the most hassle free experience I’ve had purchasing a vehicle and I would gladly return to this dealership again.

I just got a new to me Lexus and highly recommend this dealership and Todd Eyl in particular. He was very gracious when I was unsure of what vehicle I wanted and patiently went on about 10 test drives with me. Top notch service that you dont find everywhere... Definitely consider Todd and Johnson Lexus Raleigh for your next vehicle.

Purchased used 2011 Lexus and the entire process was smooth, courteous and professional. From sales to financing each step was efficient and quick. Highly recommend Johnson Lexus of Raleigh for any one not only seeking the high quality of a Lexus vehicle, but also a high quality sales or lease process.

First off, they did not rush us when we showed up on the lot. We had to talk and look at cars by ourselves. Then after about 15-20 mins the salesman came out and was very courteous and friendly. If I remember correctly his name was Tod Eyl. My wife and I had been shopping around for an SUV for a while and every single dealership we went to didn’t seem to care about us just the money. Tod seemed like an honest man to us and the business model we observed seemed like they cared about customer satisfaction over a quick buck. Those qualities, along with a great vehicle and good price, lead us to buy from them. Even if you aren’t looking for a Lexus, they are worth talking too.

Long story short, Ive been with Lexus for 13 years and theyve never disappointed. The car itself is like no other Ive driven. The sales people are attentive and knowledgeable, as well as the service reps. Im treated so well when I call or go there for service. The place sparkles with cleanliness. Unfortunately, my car is on its way out, but I truly wish I could be part of the Lexus family forever.

Awesome experience from beginning to end. This was an out of state purchase. I will never buy a car in my area again. This place did not try to rip me off, scam me or play games. I just love my IS300.

This is my favorite dealership the service they provide is impeccable their priority of customer service and customer satisfaction is outstanding making them a stand-alone dealership amongst their competitors.

Gave me a new ES350 loaner, filled my gas tank, and washed my car inside and out! I only went in for an airbag recall so I didn’t expect anything but a loaner. Johnson Lexus went above and beyond with the interior/exterior cleaning and filling up the gas tank for me, for no charge, couldn’t get any better.

My sales representative Dave Mehan was stellar! He was extremely knowledgeable and patient, making the process so easy. Dave went above and beyond. He’s genuine and trustworthy, never making me feel rushed or pressured. As a first time car buyer, he walked me through the entire process seamlessly and helped me make a well-informed decision. I can’t say enough good things about my experience with him and truly appreciate his help. It was a pleasure to work with him and the rest of the team. I will be recommending Johnson Lexus and specifically Dave to everyone!

I recently leased a car from Johnson Lexus. Having owned BMW, Infinity and other cars, I was accustomed to exemplary service from sales and service.This was the simplest most straightforward experience in car purchasing that I have ever experienced. Marcus Baldwin made each step of the process as near perfect as one would expect. Because of Johnson Lexus’ reputation, I gave them a chance to earn my business and they did. I spoke with other automotive retailers with fantastic reviews, but I haven’t any reservation in recommending Johnson Lexus and Marcus Baldwin in sales to anyone. These guys exceeded my every expectation. I will transact business with them in the future when the need arises and encourage you to do the same!

I bought my Lexus from Johnson and I had the best service ever buying a new car. Everyone was so Grateful for you deciding to grant them the opportunity to sell you a new vehicle. I especially want to thank Rodney who took the time to make sure I had the right car for me topurchase to Vincent who made my financing such a joy I almost forgot that I had to make payments. Lol. I recommend this dealership to anyone wanting outstanding customer service when purchasing a car.

Monica Aleman and the entire staff at Johnson Lexus Raleigh are TOP KNOTCH. Monica is extremely professional, knowledgeable and has been the best customer service experience ever! I HIGHLY recommend if youre in the market for a New or Pre Owned Lexus, come see Monica at Johnson Lexus of Raleigh. We will definitely be back when our lease expires to purchase another vehicle from her! She definitely deserves kudos from her management as she has stayed in touch from day 1 to check on how we are doing. She does a superb job!

Thank you Johnson Lexus! Our experience was wonderful from the time we were warmly greeted at the door until we drove our Lexus off the lot!! Though everyone was extremely nice, professional, and showed outstanding customer service, we would like to give special recognition to Gavin Sherk. Gavin expertly answered every question, and showed the utmost patience while we decided between two vehicles! Every aspect of our experience with Gavin was delightful. He truly made a typically unpleasant experience of buying a vehicle a pleasant and enjoyable experience! Thank you Gavin and Johnson Lexus.

I recently purchased a used car here from out-of-state. The pricing was great, and the car was exactly as-advertised. My sales associate was Eb, and he did a fantastic job handling everything and even picked me up from the airport. The process was very smooth and low-pressure.

Unorganized. Drove from Pinehurst to take a test drive after texting dealer for 2 days. After arrival we were told the car was sold and we could not test drive it. Total waste of time. Know thy inventory……. Is this how you treat people who would like to spend $113,000 on a car?

Just bought my first Lexus, and I’m elated every time I start it up! My Sales Consultant (Zack) was transparent about whatever I asked, treated me like VIP, and made this a very enjoyable, and smooth process! I love my Lexus IS200t and plan to continue doing business with Johnson Lexus of Raleigh for years to come!

I am on my second car with Johnson Lexus of Raleigh. Ive had the best customer service experience with their sales team and their wonderful service department. My sales representative, Marcus Baldwin, made sure I got the right car for the right price. He treated me like family and searched his whole inventory for the perfect vehicle. Its been one month later, and I still love my new car. Thanks, Johnson Lexus!!!!

Extremely professional car buying experience! Ian worked to please in every case. Tracked down the perfect ES and sourced it from another dealer quickly and easily. 100% would return for a new or used purchase when Im in the market.

I worked with Moses Norman as my sales person. He is very polite and did lot of follow up and answered all my questions. In fact he was able to place a special order for my options for a 2021 model. Also he got me possible max discount. Day of delivery he really helped in a professional manner from start to finish.He has lot of patience and respect for customer needs

Just wanted to share my latest experience with the Service Department of Johnson Lexus of Raleigh. Mike Steppe was our Service Advisor and we cannot imagine to be bringing our RX to anyone else. Mike is super knowledgeable, responsive, and has a great customer service skills. We has some loose stitches in the back seat. Mike and his Service Manager were able to take care of us under the Lexus warranty. We are super impressed with the Lexus and Mike Steppe, who continued staying in touch with our RXs updates. Thank you! It was a truly Lexus service experience!

Recently purchased 2016 Toyota Highlander from Johnson Lexus Pre Owned. Worked with Dave Mehan. He went out of his way to help me and my fiancé find the perfect vehicle for our family! Made sure we got the options we wanted in the price range we were looking for. Will be back when time to upgrade her car! Go see Dave if you want someone to really help you find the car you want!

Clean and easy used car purchase. Drove 400 miles to buy, so didn’t want any unpleasant surprises. Salesman carefully made sure that I understood everything about car in advance. Everything went flawlessly. (Did not expect my car to be presented with a red bow. )

Best car buying experience I have ever had - impeccable service from start to finish. Very smooth process. Highly recommended. Thanks to Sergio, Greg, Borjan, and Stephanie for all your help during the process!Update: my first service experience exceeded all expectations - Tanner Mraz and team provided excellent service!

I couldn’t have been more pleased with the outstanding customer service Zach provided at Johnson Lexus. Not only did he locate the car with the specifications I wanted when other local dealers were unable to obtain the car. He was able two get a better price as well. Couldn’t ask for anything better than that! I will definitely contact Zack at Johnson Lexus for my next car.

Johnson Lexus takes such good care of me! I’ve been going there at least 10 years. I recently bought out my lease. Easy transaction. Always friendly and reliable.

Top notch service received from Zach at Johnson Lexus. I had my 6 yr old daughter with me and he was so accommodating. I was able to purchase my car with ease and no pressure. It was a great experience. If you are in the Market for a new/used Lexus definitely go see Zach at Johnson Lexus.

Every step of our recent transaction with Johnson Lexus of Raleigh was straightforward and pleasant.Marcus Baldwin was outstanding-he listened to our needs and wants, and assisted us accordingly. We left with exactly what we wanted, a Lexus RX350L.Before this visit to Johnson Lexus,I’ve never had a car purchase that didn’t feel at least somewhat adversarial.Thank you to Marcus and the staff of Johnson Lexus for a first-class experience.

My experience with Johnson Lexus of Raleigh was excellent! I worked with Sergio and one of the business managers who walked me through the whole process from start to finish. Very helpful, informative and easy to work with. This was my first car purchase, but they were very understanding and patient with me. Overall, very great service, and I love my RX 350!

I went into a sales agreement to buy Preowned Lexus LX570 by looking at the vehicle online and having sales rep text me the pic.When my family and I went to the dealership to pickup the vehicle, there were a series of things we found out about Johnson Lexus of Raleighs business practices. The leather seats were spray painted by their detail shop to conceal the damaged leather, the carpet was faded from attempts to bleach out the stains, they attempted to conceal with all weather mats, body panel repainted, tail gate had a ~ 16 wide area where the attempted to conceal a damage with blob of paint. Crack on the dashboard, missing knob on the console, non-functioning automatic tail gate, dirty seat belts. These are unethical business practices, which they carry out at their dealership. That is, painting body panel in the back of their dealership, painting leather seats to cover the flaws, which you will only discover few months down the road when the leather would appear to be dirty and wont clean out.How could a dealership certify this vehicle under the guidelines of Lexus? Not sure what else they concealed under the hood.I asked the salesman to call his manager, Jeff so I could show him the faults on the LX570. Jeff stepped out of his office and met me by the vehicle stating that he was already aware of all these things. The carpet would cost him $5,000 to replace. And this vehicle was in a very bad shape to being and it took a lot to get it here. So why didnt the dealership disclose this to me before dragging me and my family to the dealership?NO ONE HAS REACHED OUT TO ME. STOP SPRAY PAINTING LEATHER TO CONCEAL WORN OUT LEATHER.

Cant say enough about Monica.I just leased an Rx 350 as a present for my Mother and had to do everything over the phone from Carolina Beach, and it was literally the easiest most pleasant car buying experience Ive ever had. Monica was my salesperson, and she was way more than simply helpful. She is a genuinely kind person who cares and you immediately know that its not a salesperson façade - it is who she is. She made everything easy, found me exactly what I wanted for the price I wanted and then bent over backwards to make sure that I had the car in time for my Moms birthday, actually delivering it herself to Carolina Beach from Raleigh. Shes a sincerely good person who is very good at her job and she has my highest recommendation. Thanks Monica :)Terry Who delivered the car with Monica is also a good guy and helped me with the paperwork and car introduction, going above and beyond to take the extra time to make sure I was knowledgeable about all of the cars systems and controls.Great experience overall

Hi. I got my 2018 Lexus RX350L SUV for 15K service at Dealership on Friday 20th Feb. Paid $118 for service. They mentioned they rotated tires, vacuum and cleaned my car, top up all fluids etc. When I came back home and opened hood to clean my car, guess what - they did not top up any fluids. Coolant was close to low level. Steering Fluid at half. Seems they did not top up fluid.This is very disappointing that one of the top dealership in state - Johnson Lexus charging customers for the work, which actually they did not perform. I am not sure what other work they mentioned they did, were actually done. I am kind of losing trust on this Dealership.Very Disappointing experience at Johnson Lexus Dealership at Raleigh

I worked with Sergio and he was awesome! They worked with me on price and answered all of my questions. They dont pressure you to buy. Great experience and will highly recommend them. Also love the new Lexus.

Great service! Gavin and Eric were awesome and made this my wife’s best car buying experience EVER! No “bait and switch” like most dealers. Complete transparency throughout the process. Highly Recommend!

This was the best car buying experience I have ever had. Everyone was friendly, courteous, and respectful. Our salesman was knowledgeable about the vehicles. There was none of the high pressure I have experienced at other dealerships. I recommend them to anyone looking to buy a vehicle, new or used. The big red bow is a wonderful surprising touch, like icing on a cake.

I want to say that my dealings with the team was a pure delight. Dave Murray went above and beyond with his effort to help solve a repair challenge. I have to say not what I have ever experienced before . Really great! Thanks for a great customer experience.

We are so extremely happy with the whole car buying process. Rodney was an amazing sales person and everyone who assisted made our car buying process so easy and enjoyable. He went out of his way to pick us up, helped us with our out of state title and registration, and made it an exemplary experience. If we are ever in the Raleigh area looking for a car Johnson Lexus will be the first and only place well go to.

Incredible experience! No hassle. Pleasant and Professional staff and atmosphere through and through.*Ask for Matt Davis!!! He’s the best!*Jackson and Vincent were so helpful as well! Thanks for our dream car!

Darryl Myers and his team worked extremely hard to ensure my goals were met in the type of vehicle requested. They were able to include necessary items required for a vehicle to run properly in the long run. I would definitely recommend a potential shopper to visit their location.

I had a great experience at Johnson Lexus when I purchased my new car. Even though it was a tough negation, Chris Sisneros did an amazing job and was extremely professional and understanding the entire time. I would highly recommend him when you visit this dealership.

Amazing customer service!! This was my first Lexus purchase but my family has been working with Zack Gray for years and I understand why. Zack was patient with us, got the car we were interested in from another dealership and explained everything. Then while we waited to close we got a full rundown on all that our new car has to offer. I highly recommend you working with this team, everyone was great!!!

Our car buying experience was absolutely amazing from start to finish! The entire team was professional, attentive, accommodating and warm. I especially liked their responsive communication and flexibility in the midst of adhering to COVID-19 ordinances. My family was made to feel like a part of the Johnson Lexus Raleigh Family, and I felt like my business was valued. This was my 3rd Lexus purchase, but 1st at this dealership, and I was in no way disappointed!

Dash, my salesman, was really great to work with...very eager to please and goes above and beyond to see that all of your car buying needs are met. Great experience with this group of fine people.Will buy from them again in the future.

Just bought a new 2020 Lexus RX 350 at Johnson Lexus. I’ve had my previous 2008 ES 350 serviced there for years. Bought another Lexus because of the incredible service I have gotten at Johnson Lexus. Purchasing my new car was such a pleasant experience 😊! Steve Wentz searched the inventory to find the car that met my “wants and needs”. Steve accommodated my schedule, patiently answered my questions, refined the search based on my feedback, ran “the numbers”/worked with me on the trade in and never pressured me/allowed me to take the time I needed to make a decision. I am thrilled with my new car and highly recommend Johnson Lexus on Capital Blvd, Raleigh NC. ⭐️⭐️ ⭐️ ⭐️ ⭐️

Being an out of state buyer, I required a lot of initial communication about the vehicle I was interested in. Travis Howard was incredibly attentive and honest - he even went so far as to snap pictures of the small defects I couldnt see from the pictures online and share them with me. After I drove 4 hours to see it, Travis made me feel appreciated and valued for bringing my business from so far away. The whole process was as smooth as you could hope for, considering the nature of the purchase. 10/10 would work with Johnson Lexus if given the opportunity again!

Zack Was awesome.But the 2 Reception lady at the front wasn’t nice. Seem like they don’t have to help us when we went in to buy car. Maybe because of our enhancement, on that day non of us dress nice, we just dress like regular to go around and look for a car. One of my brother he just came from work ask mechanic he got his work cloths on.When we enter the front the lady at the front act like “ why y’all people here?” I see that from her eyes!Then she ask “what can she do for us?” but she ask with unhappy. Maybe because of our Asian look and dressing weird, they give really weird look to us.But after that Zack was helping us greatly.

Best car buying experience that I have ever had. My salesman Marcus Baldwin went totally above and beyond. Highly recommended

I give Johnson Lexus Of Raleigh 5 stars rating just purchase a ES 350 this weekend Ebenezer Udofia, my sales associate, accommodated my schedule and very helpful with get everything set up for me to test drive the vehicle for the weekend. I had a great experience working with him. Thank you Mr. Udofia for been patient, informative and so easy to work with. I also like to thank Eric Dahlgren for his help showing the technology that come with my new vehicle he was very knowledgeable and he did a awesome job.

I was looking for a subcompact Lexus for my wife. I tried Johnson Lexus of Raleigh, and was incredibly fortunate to meet Sterling Faison who is a sales consultant at this exquisite dealership. A genuine gentleman who doesnt force to sell you a car on your throat. Very professional yet quite personable. He made the entire experience look very easy. He understood exactly what I was looking for and exemplified viable options that will suite my needs. He went far and beyond to work a great deal for me and I was able to get my wife a Lexus with 100% satisfaction.... All I can say is, If you are looking for an affordable luxury vehicle go to Johnson Lexus and ask for Sterling; He will take care of you and I can assure you, you wont regret.

Great experience, from beginning to end. Cannot recommend Johnson highly enough. Purchased my vehicle at Johnson because of the way we were treated when we brought a vehicle in for service. Ken Ward, Vince Blackman and Craig Green were incredibly kind, patient, and helpful throughout. A Lexus vehicle speaks for itself, but the staff at Johnson Lexus is a cut above.

Great experience with Jonson Lexus of Raleigh. Scott Eason was easy to communicate with and kept up with us for several weeks with updates that aided us in our search. Very professional and courteous approach to car sales.

I have a great experience twice working with Gavin Sherk. I bought two ES 300h from this location and I must say that the dealership bends over backward to help you get the best value. From what I have observed they care to give every prospective customer / deal attention right from initial process till drive out. Despite having bought the same model twice they emphasized me to take advantage of new car orientation where their personnel took time to answer every question. Reason for buying twice? Transparency of service department.

I was extremely happy with my experience at Johnson Lexus. I found what I was looking for, Todd Eyl was excellent to work with in sales. Customer service from all departments was top notch! This was my first luxury car purchase and every moment was smooth. I loved B walking me through all my features of my SUV (so many I’ll still need time to learn it all) and the big red bow made it perfect. Thank you, Johnson Lexus!

Monica, Kelly and my finance manager, Azza, were AMAZING!!! This all girls team made my experience very easy, friendly, quick, and I’d recommend them anytime! Shortest experience buying a car I’ve ever had and I’m so happy to still be a part of the Lexus family

An absolutely amazing experience! The customer service led by Mr. Myers was five star. He made my grandmother feel like a queen and for that I will be forever grateful. Thank you all so much. A great team on all accounts.

Johnson Lexus of Raleigh is a great dealership. I always have a wonderful and pleasant experience every time I am there. They really know how to make you feel welcomed and important. All of the staff are polite, friendly, and professional. I live in Fayetteville and it is always worth the drive. Keep up the excellent work and all of you definitely get 5 stars!!!

Had a great experience yesterday at Johnson LexusTim Watson was awesome through the entire process. Finance manager was so nice and the guy that showed me all the details of the car was extremely nice and helpful. I love my car!! Thanks team Johnson!

It was a fun and exciting experience. My salesperson Monica was very helpful. She also made the transition very pleasant in purchasing my 2021 Nx 300.

Johnson Lexus made our purchase the best car buying experience weve ever had. When one car we liked sold before we could visit the dealership, Sergio Escarcega found us another one that was even better for us. He stayed in contact with us and worked hard to make sure we got a great deal on our purchase. He was friendly, professional, and knowledgeable about Lexus vehicles. Everyone with whom we dealt with concerning our purchase was helpful and friendly. Rest assured, if we are ever in need of purchasing another SUV, we will visit Sergio and Johnson Lexus. Wed recommend them to everyone.

I am highly pleased with the service this dealership provided. Ask for Matt he was very professional and awesome to work with. All of the staff was very professional. I am very happy with my purchase.

We own two Lexus. At Johnson Lexus of Raleigh, everyone there is very helpful, knowledgeable and friendly. The service is outstanding. Plus you can get a free loaner vehicle while yours is being repaired.From Chris who has been our service advisor since 2009, Craig and Michael who help you learn everything about your automobile. Service Manager Reggie and our wonderful salesperson. It is the only Lexus dealer around. People drive from the shores Myrtle Beach, South Carolina and Wilmington, North Carolina for service. In a few years we plan on moving to Myrtle Beach as well but we.plan on still making the trip to Johnson Lexus because they are family!

Excellent end to end experience with the entire team. No pressure tactics, no bait and switch, no games that make the car shopping process a headache. In addition, the Lexus vehicle is superb, which makes this five stars. Highly recommend Justin and team and will be referring friends and family. Great job!

Awesome dealership. Matt was an awesome salesman and delivered top level service. I would definitely recommend Johnson Lexus!

I am absolutely loving my brand new lexus. Sterling was awesome. He went above and beyond to find the exact vehicle I wanted. Best customer service ever. More than pleased. Thank you Sterling!!

I can’t say enough about the wonderful salesman who helped me Clinton Nichols. I walked into the dealership on a nasty rainy day and he reached out to me right away, with no issues, acknowledging that I was a woman alone looking for the right car. I was treated with respect kindness and an absolute understanding of what I was looking for. I can’t say that for other salesmen at other dealerships. Clinton was honest, straight forward and beyond personable. I had many questions and he answered them all. I felt like he completely understood my every need and delivered the perfect car to me. I would have given this experience at Johnson Lexus a 5 except for the final financial paperwork gentleman at the end. He seemed put out that my husband and I didn’t extend warranties and was certainly not friendly or personable. Other than that my Raleigh Johnson Lexus experience was awesome. The sales staff was warm and beyond friendly. Thank you Clinton! You are wonderful!

Matt Davis was exceptional in assistance on site, answering questions, discussing features, and ultimately, even scoping inventory at their Southpoint location once he realized they did not have what we were looking for on their lot. Before leaving, he identified two options that checked all the boxes on our list and text us so wed know what to ask/look for once we made the short trip over. And on the drive to the other lot, he sent additional options. Only wish he couldve earned the commish!

Johnson Lexus provided a welcoming environment. This was the easiest car buying experience since I purchased my first car in 1996. The complimentary snack area was a plus and my salesman, Zack Gray, was absolutely awesome! He didnt pressure me to buy my vehicle. He was very knowledgeable of my new car and went above and beyond to make sure I was pleased. I appreciate the genuine friendly service.

My wife and I had a great experience with Darryl Myers . He was very helpful and informative. No pressure was felt to buy a car. The whole team were great to work with. We are very excited and pleased with our purchase. We would definitely give Johnson Lexus of Raleigh a five star and encourage anyone who wants to be a part of the Lexus Family to check them out.

Such an amazing experience, as always. Steve was great with follow up and telling us exact details. He was knowledgeable, informative and made you feel at ease. Would recommend Johnson Lexus and Steve to anyone in the search for a new car.

Kenneth Ward made my first buying experience a very smooth and organized process. He helped me weigh out ALL of my options, and was very patient in my decision making process. He didn’t make it feel like it was a profit for him, but treated me as though this investment would be something I should take seriously. Because of him, I believe that I will be a long time Lexus customer. Thank you Ken!!!!

The team at Johnson gave me a great deal on a 2020 RX 350, but most of all delivered above and beyond on the customer service. Darryl was beyond professional and made sure everything I needed was taken care of above and beyond my expectations. I can not recommend Darryl and Johnson Lexus enough!

Service department needs improvement. Highly disappointed with my last two visits. I leased a car in Oct 2019 and the sales experience was phenomenal! I assumed I’d get the same level of service in return from the service department but it hasn’t been the case. Went in today and my advisor Marky was very rushed & didn’t appear to have time to answer my concerns. He told me they found a nail in my tire & quoted me $250. I asked if it could be fixed he said no and left. ( took it to discount tire, they fixed it free of charge) This experience stood out to me because I had this exact same experience a few months ago, rushed and poor service from him. It felt as if I didn’t belong there. I spoke to Kevin a manager who stated he would switch out advisors for my next visit. When it was time to pay the young lady going over my paperwork mentioned that they had removed a dent via my dent repair warranty. I was shocked because I wasn’t away of any dent on my car nor did the “advisor” tell me this when he came to tell me about my tire and what other services they had done. I asked for pictures of this dent because I didn’t believe it was there and was told that they’d email them to me. A few hours later the manager called me to again apologize for the experience. I also expressed my concerns to him about this “dent” that was filed as a claim that no one showed me while there or could provide pictures for. He then agreed it was strange they didn’t inform me of the dent and stated he would look at the pics email then to me and call me back. I got the pics & I can’t really see any dent but I’ll take their word. I’m more concerned with not being told about the repair till after it was done. What if I didn’t have warranty? Would they have repaired then charged me? Truly expected a better experience. I do appreciate the manager Kevin following up and trying to make it right. Also last visit they sanitized the car when you got out and when you got back in. I didn’t see that happening today. Not sure if procedures have changed but Covid is still here. Honestly not looking forward to a next service from these guys.

Marcus Baldwin made my experience at Lexus a very positive one. I have always bought my cars at Fred Anderson, so this was a completely different experience for me. He made the process of purchasing the 2020 ES300h, a very fun and educational one. He never exhibited any of the high pressure techniques many salespeople use. He walked me through the process at Johnson Lexus and helped us understand the procedures there. I would recommend Johnson Lexus and Marcus to my friends .

I have never experienced such an easy, transparent and superb customer-focused car buying experience ever as I have with my recent purchase with Johnson Lexus. And this is my first Lexus after being a committed consumer of another major brand. I cannot provide enough words of affirmation of Johnson Lexus. I primarily purchased this vehicle due to rarely seen buying experience specifically with this dealership.

Dash was awesome!! Very helpful and knowledgeable! Great customer service from him as well as finance manager Jimmie! Had a wonderful experience! Would highly recommend this dealership for anyone that is interested in buying a vehicle! Thanks Dash for everything!

Picked up RX from Johnson Lexus. They made the whole experience buying the car easy. Salesman who helped me was Gavin Sherk. Highly recommend.

Eb did an excellent job with this transaction. I appreciate his knowledge and attitude.Mark W Rice

Rodney Hunt was a super salesmen not pushy always having our best interest in mind during our visit. Rodney was very knowledgeable and answered all our Lexus questions. My wife and I can only say we had a very positive experience buying our Lexus from Johnson Lexus Motors. Time was taken in showing us how to setup our Lexus and show us the operation and safety features. Closing out the sale went smoothly and all details were explained well.My wife and I cannot thank you enough.RespectfullyJerry

This was our 5th time buying from Johnson Lexus. This was probably one of our more pleasant transactions, everything went smoothly and they were willing to negotiate to get us closer to where we wanted to be. I would recommend Johnson Lexus and Larse Lucas as well.

Though we didn’t purchase a vehicle, the associate who helped us, Ellie Hall, was great! She was accommodating and tried her best to find us a car that suited our needs.

This is our 5th Lexus and the the experience gets better and better! We have to give kudos to our salesperson Gavin Sherk for his tireless efforts to make our experience flawless. His professionalism, kindness and ability to meet our expectations bring us back time and time again.

The staff members I dealt with were friendly, helpful & knowledgeable. I did not feel pressured to buy anything. The vehicle & relaxed atmosphere is what sealed the deal for me.

Sterling Faison was incredibly helpful and provided top-notch service when I came to look at car options and test drive. He was eager to help in any way he could and I 10/10 recommend him if you’ll be visiting Johnson Lexus of Raleigh!

I bought my daughters first car. Chris and Jackson were great. It was the easiest car purchase I have ever made. Thank you so much.

Mr. Kenneth Ward made our experience an unforgettable one. He’s so personable and professional, paid attention to details and made us feel very comfortable. If you are looking to buy a vehicle I would highly recommend Johnson Lexus of Raleigh and Mr. Kenneth Ward, you will thank me later.

A little background about me first - I buy 3-4 new cars a year from a dealership. I spent 15 years working at new car dealerships, and still work in the car business. I like to think I know the ins/outs, the goods/bads, and generally what to expect.With that said - I was blown away yesterday with my purchase at Johnson Lexus. From my first contact through the website, the follow up phone calls, to finally heading there to complete the purchase, to even some post purchase concerns, the sales tandem of Jackson and Todd is simply unparalleled by anything Ive ever experienced.I purchased an off-brand car from them (Audi), but was still treated like I was their #1 priority throughout the entire process. The car was better than described and the deal was basically a wholesale price with a retail experience. Post sale service, while minimal thus far, has FAR exceeded my expectations and its very apparent that someone high up in the food chain here has very strict/professional guidelines as to what type of car they want their name on.And lets not forget the young lady (Megan) helping with insurance - extremely professional and proficient. And Brayden in finance got me in and out of the finance office quicker than Ive ever imagined. The receptionist up front was extremely courteous and a joy to chat with, as was everyone else I encountered in this store.The next time Im car shopping, which wont be long, my first look will be on this dealer groups website. If they dont have it, Ill ask if they can get it. They are well worth a look if you are in the market for something.

Gavin is the best! I have no complaints with him or the dealership. Highly recommend