Extremely friendly staff. Explains every detail of car repair needed. Very thorough inspection . Takes time to ensure every inch of the car is checked out . Very impressed with Video of repairs needed. Helps me remember and is handy when referencing back. Ill always be a customer if this is continual service received.

Had an amazing shopping experience thanks to Jenine! First luxury car purchase and Jenine took her time to explain the car and processes in full detail. She went above and beyond to the the right car for me considering the inventory shortage the industry is currently facing and she was still able to find the right car for me! She’s hardworking, knowledgeable, and dedicated to providing top notch service.

I am extremely satisfied with my buying experience. Jeff, my salesman, was professional, caring, and genuinely kind. If you are on the market for leasing or buying, even if you have to drive 2.5 hours, the Impeccable service is worth the drive. Thank you sincerely.

George Brown found me the perfect SUV. I’m a repeat customer of his and will continue to work with him every time I change my mind from a sedan to SUV! Thanks for the great service, George. It’s always a pleasure working with you and Steve!

Mr. Bryant Battle provided exceptional service! He was knowledgeable about my personal car! He worked effortless to get my car back to me in timely manner...I explained to Mr. Battle that my mother was in ICU and he immediately jumped in to action and moved forward with getting my car service and back to me! Things like that a customer will never forget! Mercedes Serves Department you have an awesome employee in Mr. Bryan Battle.Kindest regards,Ms. LaTanya Evans

Excellent service on 8/11! We could not have been happier with Kassandra Benson, our service manager. She made sure that we had the car back fast and the seat buckle issue was fixed expediently. Kassandra was great to work with and we highly recommend her!

It being a Holiday weekend Linda in service did all she could to get us an appointment on Friday before Labor Day. Upon arrival Marc Nicholas was waiting for me and and efficiently got me in for my service which was done within the hour. While waiting, I did shopping in the company store and they had Pebble Beach golf shirts on sale and I purchased several for my wife at a tremendous discount. Your hourly service rates are high but your service has been exceptional.

I just moved to the area from New Mexico and needed work done on my 2014 C250. Brian Battle provided exemplary customer service every time I brought my car in. One day I was waiting for the shuttle to transport me to Enterprise for a rental car. Brian had a few minutes and drove me there himself! He also called me every step of the process before proceeding with any additional work. When I told him my budget, he suggested the most important work first and helped me stay within my price range. In the past it has been difficult to trust dealerships, but Brian has restored my faith by continuously keeping my best interest at hand. I hope the other employees are as notable as him. If you need quality work done on your Mercedes-Benz this is the place to go. Now my car is running better than it has in the last 3 years! Its all thanks to the Mercedes-Benz of Raleigh Team and Brian Battle for executing the process with excellence.

Communication, level of service, knowledgeable staff, cleanliness, and ease of making appointments, drop off and pick up from start to finish is customer focused. Kassandra kept me updated with videos, texts, and calls with everything going on with my car. The personalized videos with walk through of my car of what’s good and what needed to be fixed with the tech is next level. Highly recommend.

Salesman was so very helpful and professional. He was so good… l bought a car from him‼️👍

I was in town from Washington DC for a few days when my check engine light came on in my E63, and I had to bring her in for unplanned service. Kyle was quite knowledgeable of my vehicle and very exceptional in his service. Since I wasnt able to obtain a loaner (?) he seamlessly arranged for a rental while they worked on my vehicle. Kyle thoroughly explained the issue with me and the resolution required. He helped get me and my vehicle back on the road with the issue resolved, and the peace of mind of warrantied service.

Bonnie and her team always make us feel like their most valued customers and I cannot rate the professionalism and service at Mercedes Benz of Raleigh highly enough. Thank you all. J&M

Being able to have my car picked up and returned after service, during these trying times of COVID-19, has made my life a lot less complicated. Brian Battle, the service team, and those that made the process work smoothly, Luke and the van driver are all exceptional. The service team provided me with a video and that added to the security of my car was getting real attention. I could take my car elsewhere, but I doubt theres a better team. Im here for the long haul. Thanks Brian and your team.

A great experience. I did everything over the phone and email with my salesman Ray. Went up to Raleigh the next day and the car and paperwork was ready. Ray spent a lot of time with me showing all the features of car and explaining how they worked. I highly recommended buying a Mercedes from Raleigh. Ask for Ray!!

We had a great experience working with Ray. It is not often that you meet a car sales man as caring an genuine as he is. He was patient and understanding when looking for a vehicle even when we change our minds several times. However, Ray was customer oriented and made sure we were happy with our decision. Thank you again Ray!

Kassandra was not only knowledgeable but exceptionally responsive in communicating with ne about the status of the repairs. Excellent customer service.

If I could rate this dealership and my experience 10 stars, I would! Mr Andrew Williams went above and beyond to accommodate us. He was very professional, personable as well as knowledgeable. From the minute we walked into the door we were greeted warmly and well taken care of. I highly recommend this dealership.

We visited several dealerships in the area and decided on the way home to stop at the Mercedes dealership in Raleigh. Ray came out immediately to greet us. My husband was having a great time speaking with him. After asking him some questions, I decided to leave. He was so nice and friendly and the most important thing he did not hassle or tried to get us to change our mind. I sat in the car and thought about what he said about the car and the dealership, that I changed my mind. Immediately Ray was there to open the door. We sat and chatted and the whole experience was just wonderful. He explained everything to me, was very thorough and patient. Everybody was very nice (the receptionist, John, etc). I would definitely recommend this place.

Thank you so much, especially to George & Gary. These two were our salesman! I contacted them Friday afternoon in regards to a car I was interested in — test drove one on their lot and the next afternoon what I wanted was there and ready for me! The whole process was smooth and we never felt pressured to make any decisions. George made sure I had everything I wanted, down to the perfect bow for my car! You guys have earned a customer for life!

I was visiting Raleigh over the Labor Day weekend and had a need for an emergency repair. Working with Josef Nix and Stephen Grubb they worked me into the Service Department’s busy weekend schedule and were very sensitive to my timeline of leaving Raleigh on Sunday. My vehicle was repaired quickly and exceptionally.

My 60,000 mile service visit was excellent my service representative Linda Grandey was as always friendly, courteous and makes me feel as if my car was most important. Thank you for the service you provide to me and my vehicle. I highly recommend Leith Mercedes Benz Of Raliegh for your Mercedes needs.

Ray and Fereente are the very best. Top shelf all the way.!! So grateful for the opportunity to work with such incredible professionals. Highly recommended.

Truly unbeatable service. I’m so grateful for the effort put forth by this dealership to make my day as convenient as possible while having my car serviced. My Lyft rides to & from work were both arranged by Mercedes and my experience couldn’t have been any smoother. I look forward to doing business with them again. Also, who doesn’t love unlimited espresso?! 😍

Ray is great in helping me and my wife out from the beginning of ordering the car, tracking the progress, and to deliver the car. The smoothness and professionalism that Ray has demonstrated is exceptional. I’m glad that We walked into him when looking for our car.

Mr. Battle always works hard to keep my car in the best condition their is. He will ask questions solve a problem I may have and work to see that my car is road ready. This young man is a added blessing to your business. Yes, he has others he is working with when I get their some time and will always tell me Mrs. Jones ill be right with you . Thankful for what he does for me . I had a catering business so ill have to work on something special for him and his work mates one of these days just to say Thank You. So very happy that Mr. Battle is a part of the BENZ family.

The smoothest car buying experience I have had in a very long time. Ray Loutfala went above and beyond to ensure that all my questions were answered, and most importantly, he listened to make sure I got the car that is perfect for me. Thanks Ray!! For your professionalism, your warm customer service and your patience. It was a pleasure doing business with you and your team. I’ll see you again in the near future.👌

Kyle, one of their service writers is truly exceptional. His level of professionalism and brand knowledge is beyond impressive. The parts and checkout team is equally as pleasurable. Kudos, MB of Raleigh.

We got there around 11am to have our ml350 tires alignedThey found problems with the tires, so we had to purchase a new new set and no one else in the area had any on hand except Mercedes. They got the tires mounted and alignment done and had to stay late doing it which we appreciated. The staff was friendly and accommodating. Thank you.

Kassandra was the bomb and got me in and out of the service department so I could get back on the road and back to California. She also gave me great food tips on where to eat and where to kill time while my car was being serviced and she even got me a loaner so I could take in the sights. She’s the best and Mercedes-Benz of Raleigh went above and beyond my expectations.

Fair prices, good attention to customers, and simply great service!

The best MB dealership in the triangle area!My specialist, Jenine Parham was the politest and kindest person I’ve talked to among all the car dealerships I visited. She never put any pressure on me and never made me feel like she was gonna decided what get. Instead, she was patient and always listening. She was also very knowledgeable and provided all the assistance I needed.The general sale manager, Ed Sigmon was a really kind and knowledgeable gentleman. He made all the sales information transparent and clear and answered all of my questions regarding the pricing. He was extremely easy going and I felt very comfortable talking to him.These two people made my overall experience excellent and helped me to find my favorite car in great price.Since I went to the Durham dealership prior, I have to mention that the people in Raleigh put the folks over Durham to shame. It was very hard to talk to the people from Hendrick, and they made me feel like they didn’t want to sell car to me.

Jenine is the best auto sales person we have ever had and we have owned over 25 new cars. From start to finish she was extremely knowledgeable about the product and not pushy on any certain model. We were able to browse and choose which model worked best for us. Once we made our decision and completed the purchase she took her time over two days explaining all the features and the vehicles operation. I would highly recommend her to any future customers. Excellent overall experience.John and Jae

They let me know exactly what was needed and a good quote!!

Amazing customer service. Mark did a great job of taking care of me & keeping me informed on what was going on with my vehicle while in their care!

It’s always a pleasure to work with these folks, compared to other dealers. Mark has been terrific with service for my Sprinter RV.

Brian, my service advisor was very knowledgeable and knew the history of my vehicle. He recommended a needed maintenance service that have previously been missed. Kept me informed during the process ensure my overall experience was top shelf…

The staff was very polite! I worked with Kyle, he was phenomenal, very detailed and helpful with all my questions. The Best Service I Have Had Ever! I always walk away with a smile:)

Very professional, honest and up front service. Nick was great to deal with and courteous. I bought out of state, the transaction went very smooth and he also helped with arranging the transport. I found the car, purchased, overnighted paperwork to sign and return and vehicle was delivered to my door inside a week.

They say this is the original sprinter oil.You can Walmart buy it across the street.And here is the original

I bought a car here and it was honestly an effortless process. The staff was extremely easy to deal with and I never felt pressured. I highly recommend Stephany Palacios! She did great and I love my new car

It was a great experience. Ray is the best. He did a phenomenal job. He explained everything, answers all questions in a very professional & friendly manner and closed the deal. I recommend Mercedes Benz of Raleigh to everyone. Go & ask for Ray.

Mark and Shaun are top notch on Sprinter Van service. They exceed my expectations every time. They have helped me out many times.

Had a great purchasing experience working with Ray L. at Mercedes Benz Raleigh. He took care of everything even down to returning a rental car for me that I arrived with. Highly recommend working with Ray.

My wife and I recently purchased our first Mercedes from Mercedes Benz of Raleigh. We were exceptionally pleased with the service and sales representative, Ferrante Campbell, was very knowledgeable and displayed total professionalism at all times. Too, they provided an exceptional fair market value for our trade in. So, if your interested in joining the Mercedes family, give them a call or visit. Customer satisfaction is outstanding.

Mark Reichard was exceptional as my service coordinator. He is always very helpful and accommodating to make the customer experience an excellent one.

I worked with Estefany and she was amazing!!!! She was super nice and verytransparent. She made the experience easy and quick. She also was not pushy in anyway but was more concerned about my feelings and happiness with my purchase. I recommend this dealership to anyone .

We continue to have well above expected customer experiences with this dealership. Ray was very professional and went out of his way to give us a very genuine and enjoyable buying experience. He listened to what we were looking for and delivered with flying colors. He was able to get my wife a car that exceeded her desires to replace her totaled vehicle at a very reasonable price. If you want a good experience, without the high-pressured sales tactics, I would highly recommend Ray and this dealership.

Ray was so amazing! Helped me find a car that had EVERYTHING i was looking for. It was my first time purchasing a car and he made everything so easy! Definitely recommend!!

They are awesome they go outta the way to please the client and work with you . Karen in the service department kept me posted on every details.

I have been coming in to this location(Raleigh) for 4 years and from the first time I met Ms. K. Benson she was an absolute beautiful wonderful calming spirit! Ms. K. Benson approached from her saying “Hello” has always been warm and friendly! I am giving Ms. K. Benson a 5 star because this wonderful lady ALWAYS GIVES EXCEPTIONAL CUSTOMER SERVICE!!!!!!

We had an amazing experience and would recommend Mercedes-Benz of Raleigh for any car shopping needs. Jenine Parham worked with us and made our purchase easy and I would recommend her highly. She was awesome.

I’m leaving this feedback about the services I had received from Max in Raleigh, NC. He is very knowledgeable with great professional skills who helped me in exchanging and purchasing my new commercial car. I highly recommend him and will be using his services in the future. It was a great pleasure to work with Max. Thanks a lot!

Good service and great service people to handlemy service needs for my cars. Linda who helps me with service is exceptional .

Mercedes-Benz of Raleigh provided top-notch service and professionalism when I faced the difficult task of having to select and buy my ideal vehicle within a week. This dealership narrowed my search by identifying two cars that checked all of the boxes in my extensive list of criteria. Then, they moved mountains to make the terms of purchase agreeable. I drove my car off the lot feeling content that I made the right choice in purchasing a vehicle that will last the test of time from a dealership that treated me with respect and reverence.

Exceptional customer service. A very accommodating and caring customer service team. 🏆

Excellent service from start to finish. Andrew made the purchase experience seamless and easy and delivered both our vehicles right to our home when they arrived. Highly recommend.

We had a road mishap over an hour away. After being towed, we were greeted by Kassandra and reassured that all efforts would be made to get us back on the road for the remainder of our trip - 500 miles left to go. With competence, professionalism, and courtesy, Kassandra ensured that we continued on the road home sooner than expected. Thank you for your kindness and efficiency!

Ray was fantastic to work with. He was very friendly and asked great questions when I called the dealership in the morning. By 8:00 pm, we were driving home in our new GLC 300!Ray was very informative and allowed us to make decisions that worked the best for our needs.We recommend Ray and MB of Raleigh!

I received World Class Service from this dealership last week. From the moment I drove up, I was seen, guided, and taken care of. Kassandra got me a Lyft home and back. Chris even attach a cable to my batter so I can safely and easily attach a trickle charger while the car is in storage. I’m from Connecticut and the Hartford dealership gives an opposite experience. They could learn a lot from the Raleigh team.

My service manager, Karen P., was very helpful in keeping us updated between service & insurance company progress. My other service manager, Cassandra, was most patient & helpful in processing out our vehicles on today (03/29/2021). She (& Jessie: vehicle tech) went over and above w/their time & patience, when our personal scheduling had us arriving just after hours. We Thank them tremendously for all their dedication and hard work.Mr. & Mrs. Taylor

We are very pleased with our service at Raleigh Mercedes Benz and Kassandra’s help throughout. Our family was on a road trip back to South Jersey from South Carolina and suddenly had emergency displays show on the dashboard when going through Kenly, NC. Thankfully we had roadside assistance and were advised to not drive. Mercedes sent a tow truck to take our vehicle to Raleigh, over forty miles away. They unfortunately could not get us a ride to Raleigh that night but we got a ride to a nearby hotel. Mercedes then arranged an Uber ride to Raleigh the next day and we waited for our car. Kassandra was in charge of our claim and said that she often deals with those who are stranded out of town and wanted to expedite the service as best as she could. We could tell. She helped us look at options in case we needed to rent a car as well, depending how serious the situation was. Later we heard that our car had a tire sensor that went out and it would be ready by the end of the day. We all were very pleased to get back on the road and appreciate Kassandra’s counsel and thorough communication despite such a stressful situation.

I took my car to the Mercedes-Benz dealership on capital blvd and had new pulleys and belts out on my car.They told me my battery was dead and need replacing so I ask them can it be charged and they told me no it was dead.They said if I wanted it charged they could for $250 but it will not hold a charge.So I thought it was weird since it was working find before I took it in.So I pick my car up and took it elsewhere and they checked it and said that my battery was ok. I m driving it now to this day and have no problem with my battery.So be careful with them and question what they tell you and use your common sense!

If you’re looking for a professional atmosphere with top notch service, then Mercedes-Benz of Raleigh is your place. I recently purchased a Jeep Wrangler there and I was so pleased with Jeanine! She’s an amazing and precise saleswoman! Go to her you will not be disappointed! Bill the sales manager was awesome as well!

Sprinter service is excellent. Mark Nicholas is always a pleasure to work with.

Our experience working with Ray Loutfala was extremely professional. He was pleasantly easy to communicate with and thoroughly informative with all information about Mercedes and the vehicle

Estefany was very professional but yet personable.. she listened and took my wants into consideration. I got a great price for my trade-in. The process was stress free and pleasant. I’ll definitely recommend stopping by Mercedes of Raleigh and let Estefany make your experience painless. Also, John in the finance department was awesome to work with he wasn’t pushing and he respected the additional options we choose for the vehicle without a long sales pitch. He custom the products so the end results were affordable. Go see Estefany and John @ Mercedes of Releigh(Leith) you won’t be disappointed.

Brad,Please refer to my email that I sent you prior to leaving the dealership on Friday, July 2nd.Feel free to post.SincerelyCarol Roberts

Jenine Parham and the staff were very professional and responsive. All communications were responded to immediately. We knew exactly what we wanted, and she executed the fastest sell in the history of my car buying. When we arrived, she had everything ready and we were in and out in an hour.

Fantastic experience with Sean Arnett and the team at Leith Mercedes Benz in Raleigh! Professional, knowledgeable, experienced, and friendly. I was lucky enough to find exactly what I wanted, came in the same day I called and walked out with the keys in my hand with a fair trade on my existing vehicle. As a female, I didn’t feel they were trying to push anything I didn’t need or want; they were honest and fair.

First class service . They fit me in on short notice and fully explained every thing they did .

Mercedes-Benz of Raleigh done an amazing job assisting me with the purchase of my car. Our associate was very accommodating to every question we had, and made our process super easy!

Service is always exceptional!My service advisor Brian Battle is very knowledgeable and professional. He takes the time to explain what service is needed and why. He is very patient and does hesitate in answering my questions. He lets me know what needs to be addresses immediately and what can wait a little while longer.Any and all interactions that I have had with any staff member at Mercedes-Benz of Raleigh have been pleasant.

We had an incredible experience with Jenine at Mercedes-Benz of Raleigh. She was kind, knowledgeable and wonderful to work with. We will purchase from this dealership again and again!

Remon Loutfala did an outstanding job from helping us with our custom order GLE and was very professional. Remon is excellent to work with and we would be happy to purchase another car from him in the future. Thanks again Remon!

Kassandra and the team did an excellent job. Customer service was top notch as always and vehicle was in great hands. I’d highly recommend to others.

Passed on some information that I was not aware of concerning my car. I have the car for years and did not know the wheels were not in the right place; which negatively effects the car.The tech paid attention to details.

Brandon my service tech was great in detailing the issue and Karen in the office was great with communicating… love the service

The Sprinter repair shop was exceptional, best shop on the east coast! Mercedes was very accommodating considering my RV was on the Sprinter. Mark (Service department) was transparent about the status of my vehicle and Shaun (Sprinter mechanic) was able to complete the job ahead of any reasonable timeline because he knew how important it was to me, the costumer, to get back on the road. My dog got more dog treats than he could eat, and if he could buy a car, it would be a Mercedes. The dealership felt like a family atmosphere, and I have nothing but praise for them.

The Leith team arranged for me to get next day service on my Mercedes Sprinter van (RV) that had a faulty wheel sensor and causing warning messages on the stability control system, the antiskid braking system, and the cruise control. The had someone take me home after dropping it off. The service happened to be covered by warranty so it spat me nothing. Great people.

I had another great experience at Mercedes Raleigh today. My service manager Mark went above and beyond to get me back on the road when my sprinter was giving me trouble on the coast to coast trip. People will tell you don’t go to the dealer because it costs more and I would argue go to the dealer because they know exactly what they’re doing. That was definitely the case here. Thank you Mark and the entire Mercedes team for an unforgettable experience.

Very smooth experience from start to finish purchasing my wife’s vehicle. Ray was proactive, detail oriented and accessible throughout. He acquired the perfect fit before the day of our test drive and we loved it immediately. His excellent service did not stop there as he walked us through every aspect of the vehicle and is clearly very knowledgeable about every make and model. Ray and his team were able to get us great financing as well and we’re very excited to start the process to purchase a second vehicle late spring.

Estafany,Nick and Furhan(I know it’s not spelled wrong)was great🥳🥳oh and the Manager‼️Will definitely recommend.I will definitely be going back for my next purchase‼️

We worked with Ray. He was a pleasure to work with. He was very helpful, knowledgeable and displayed the utmost professionalism. Ray was eager to assess our needs and help us find the car we were looking for even if he had to have one transferred in. He was never pushy, he just genuinely wanted to help us. I highly recommend Rah! He’s the best!

Great service! Our Service Consultant, Linda, was very professional and very easy to work with.

Salesman, Ferranté Campbell was very easy to work with! He was laidback and not pushy when I was trying to make a final decision. He made the buying experience very pleasant and painless. The entire process from beginning to end was quick and efficient. The finance guy and everyone in the office were kind and made the atmosphere welcoming!

High praise to Mark Nicholas of the service department. Always goes above and beyond and is great at communicating updates. Sprinter service technician, Shawn, was excellent as well. Thanks for all the efforts in making my stay in Raleigh short and comfortable.

Kassandra was extremely informative and pleasant! A real people person! I enjoyed experience at Leith Mercedes in Raleigh an recommend them to all who are in need of service!

Big thanks to George from Mercedes-Benz of Raleigh who was able to get me the car I wanted at the price I wanted. The customer service I received from the MB team was nothing short of exceptional, and everyone was not only attentive to my needs, but also quick to deliver. If youre in the market for a new Benz, dont look any further!Edit 2: Reaffirming my 5-star review, story below.After buying my brand new 2020 GLC, a factory defect while on a roadtrip DESTROYED my engine at 502.5 miles on the odometer. A Mercedes-Benz mechanic when describing the damage told me Ive been working as a mechanic at MB for 20 years, and I have never seen this happen to any our engines. What happened to my car was a statistical anomaly, but it didnt change the fact that I wasnt happy. I wasnt happy that my car was stuck on the side of the road until help arrived, and I wasnt happy that my brand new car had a major engine malfunction before I even owned it for 2 weeks.The reason why Im sharing this story with you all isnt to elicit sympathy, but to encourage anyone considering a purchase through MB of Raleigh that theyre making the right choice. There are a number of dealers out there that only care about customers so much as theyre able to make a sale. If anything happens to you afterwards, theyll be the first to tell you that your issue is with the manufacturer and not the dealership. MB of Raleigh is one of the rare breeds who finds this way of approaching business as wholly unacceptable. Once they found out what had happened, they arranged transportation for me back to Raleigh, told me I wouldnt have to drive that car again if I didnt feel safe, AND PUT ME IN A BRAND NEW 2021 GLC!When I bought my 2020 GLC, George told me that hell be around to sell me at least 4 more cars; and at the time, I couldnt have been more skeptical. But after seeing the extent to which MB of Raleigh fought for me to maintain my confidence in the brand and make things right, I know that Ill return to buy 4 more and then some! The 3rd picture attached to this review shows George and I in front of the 2nd Benz Ive taken home, but this is just the 2nd of many more to come.Thank you Mercedes-Benz of Raleigh for all your help! You all embody the brand and everything someone should expect behind the Mercedes-Benz star.

As I picked up my car that had been serviced, a warning message flashed across the screen that surprised me as it hadnt been there when i dropped the car off (at 5:45 PM as the service drive was closing.) A different service writer observed my confusion and stopped to ask me what was wrong. He pulled the car into the shop, they fixed the problem (aux batterey) and only charged me for the part. Huge kudos for a team that acted on an observation when they could have just looked the other way.

Kassandra provided excellent service helping me get my car repaired in a timely fashion. She is now my go to person when getting my car serviced because I know Im in good hands. I recommend her to anyone looking to get their Mercedes serviced at the Raleigh location.

Excellent customer service throughout. Friendly and courteous staff. Truly “no haggle” pricing. All paperwork was in order and ready to sign when I arrived. Much appreciation to the salesman Cameron for working with my busy schedule to accommodate my time limits!

Service was excellent. I had a component failure on Saturday on the highway and called up and was immediately worked in to have the problem fixed in 2 hours. The Service Rep, Linda Grande was right on top of everything and provided excellent support and checked to ensure all repairs and parts were covered by warranty. From the person who took my initial phone call to the person who cleaned my car up after repairs I could not have been more satisfied. I will be back.

I brought my Mercedes in to get serviced and I had the pleasure of working with Specialist Kassandra Benson for the first time and let me just say, she is a GOD-SEND. She was very attentive and showed the upmost care towards me and my vehicle. Her customer service is UNMATCHED. I absolutely adore her and I will not work with anybody else moving forward! If you need your Mercedes serviced, please do not hesitate to call Kassandra Benson at Leith Mercedes!!!

Thank you so much, especially to Cameron. He was our salesman! The whole process was smooth and we never felt pressured to make any decisions. They replaced a broken wheel and performed an alignment for us at no cost. You guys have earned a customer for life!! The rest of the dealerships should take notice to you guys and learn from yall.

We received excellent customer service and are extremely happy with the patience and the attention we received. Ray is amazing and we were extremely happy with our service.

We are happy to be apart of the Mercedes-Benz of Raleigh Family. Cassandra was the representative in the service department that helped us get our car in and out in a timely manner. We are well pleased with the work we had done and could not have found a better person to help us. Cassandra is very friendly, professional, patient, caring and knowledgeable. She was eager to help us with our concerns. She explained the process from beginning to end and provided a video/photo to let us what the issues were. She called our warranty company right away to put our mines at ease and to expedite having the work done. Please ask for Cassandra when you go into Mercedes-Benz of Raleigh to have work done on your Mercedes. Again, she will organize the process and take you through every step. We enjoyed working with Cassandra and will definitely call her in the future.Paul and Valerie Smith

Exorbitant repair prices, poor service, always have to wait for car despite calling ahead. They are very unaccountable. No compassion when quoting ridiculous prices. The Mercedes usa cars can be very disappointing despite the huge prices. Ridiculous

My Experience with Ray was amazing!!! He didn’t pressure me at all and the experience was very warm and welcoming. Ray stayed late both nights to make this process easy and he was able to get my old car home!!! THANK YOU RAY!!!

The MB dealership was very accommodating and was on time with their services to include their loaner. First time visit and was overall exceptional. Liked the video from the technician when walking me through the care of the car and his intent for fixing the needed repair.

Great dealer, very nice cars, and excellent service! I recommend.