Regular state of the laundry room(s)If you ever go and it doesn’t look like this or worse. Play the lottery. It’s your lucky day.1/3 of machines are broken or out of order at any given time. Used to be a code lock on the door but that’s just for looks.

I lived here under another apartment name in 2 different apartments back in the 90s. Second apt was ok due to being a rebuild from a fire. Building across the street was condemned due to a fire which burned most of the building. Watching the news and reading these reviews I see nothing has changed in 20 years since I lived here. Great location though and I did love the shade trees.

Do not pay the administration fees before you sign the lease. I applied and was approved. They charged me $200 admin fees. Their agreement clearly states that the admin fee is refunded if my application is canceled within 48 hours of acceptance. I called and emailed the property AND the rental application portal to cancel within the 48 hours (more like 30 hours). When I called the property, the agent Deja told me its refundable after application. wrong!!! Read your own documents!! I contacted the home office for the property management company several times and never got a response.Point is - this place is shady - keep looking for somewhere else.

If I could give 0 stars I would. Its been at least 5 days that we have been displaced from 6626. They very least we should expect is to be updated periodically about when/whether we can move back in. But instead of understanding our concerns, they get defensive and shut down communication by talking over you and acting like you are the problem. Needless to say, they need to prorate our rent for lack of use and access, and reimburse us for the food that has to be tossed out.

Fix your buildings properly you negligent clowns. A 4th fire? You are being reported and I urge others to do the same.

This apartment complex is overpriced for what you are getting. The apartments are old, drafty, and falling apart. There are ROACHES everywhere. You can keep your apartment spotless but there will always be ROACHES in the breezeway. The valet trash pickup is a joke. They barely come and pickup the trash. When they do they pick and choose which bag to take. They will say you are in violation of your agreement and the trash will be within the weight limits. If you don’t have to move here do not move here. Also the laundry rooms just take your money. The washers and dryers barely work. I have nothing at all positive to say about these apartments. Please do not be fooled by the model apartment because I promise you the real thing looks nothing like it.

Dont move here washer and dryers havent worked in 11 weeks and all they say is sorry the rent has went up from 900 to 1200. You have no amenities At all . They are doing construction 🚧 Ive gotten 3 flat tires since they have started . People at the office seem to not care just say Im sorry . Imagine having wet clothes after washing and drying for 2 hrs and have to wear wet clothes to work . Terrible Terrible Terrible!

The unit I got keys for had black mold, roaches, and the lights wouldnt stay on. My roommate and I returned the keys days later (before ever evern moving in), having been told we would receive our money back if the unit was re-rented. Yesterday I was told the unit was being looked at and I would get my money afterwards. Today somebody moved into the place and I was told we would be getting $0 back. I just want my money back, I dont feel like thats aaking for much.

DO NOT MOVE HERE! TONS AND TONS OF BUGS. It’s disgusting. Windows not done correctly because when it rains I can feel the water under the carpet. The paint job was horribly done. Again wayyy to many bugs to be paying 1150 a month. Warning y’all now

2 fires in 1 week in same building cause they r so old. Apartments were built in the 70s and are not up to date. We have had 4 owners in 1.5 years. What does that say!!!

I had the opportunity to speak with Samaria about the apartments and the different layouts. I had a million questions about the property and she was willing to answer all of my questions, and encouraged me to come check out the apartments for myself to see if I would love them like she said I would. The apartments was amazing and she was phenomenal and so professional! Thank you so much Samaria! You truly made my visit worth it!

I have been working with Willow Creek North Ridge and Tim Champion, the maintenance supervisor, for a while now, and I cannot say enough nice things about both. On top of being one of the nicest guys I have met, Tim is extremely easy to work with and always makes sure the property is in tip top shape. Whenever our crews are on site, Tim is sure to make sure they know exactly where everything is located on site. I would highly recommend Willow Creek North Ridge!

Hahahaha I hope the the maintenance squad is actually given the opportunity to look over these reviews. This is great! Good for them. Theyre an exceptional group of men that are appreciated by many. We are so proud of them. Matthews work ethic is commendable. Good job!

Willow Creek North Ridge, hands down has the baddest maintenance team on earth. Those guys are awesome! I appreciate them. Matt is the bomb.com. The guy is a machine! No other way to explain it. He’s awesome.-Kate

I would like to take a moment to praise your employee Samaria! She was very friendly, helpful, knowledgeable, and most of all patient with me. She answered every question I had and was very attentive to my questions and concerns. Thank you so much Samaria for your assistance, you are an A all the way!

Stacii is amazing, and the rest of the staff are very very nice and helpful as well. There was little hiccup while moving in but Stacii made sure it was made up for and went above and beyond

BAD CUSTOMER SERVICE & the young lady name Daysha or however you spell her name, answered the phone then HUNG UP on me, like what thats so bad business . I called too asked about my denied application and my attorney wanted to speak with Property Manger about a false judgment on my credit report .. and they act like they cant even HELP or barely want too answer the phones .. its so sad and Daisha need BETTER CUSTOMERS SERVICE SKILLS ❗❗ RUDE AT IT FINEST .. dont RENT HERE AT ALL . I will be calling corporate..

Very friendly and helpful staff, Go see Q and she’ll get you through! She answered all my questions and was really nice anytime I called she was available for me and the Move in process was easy and simple. The Quality of the apartment overall is pretty nice with new deck and lots of living space with newly renovated touches. For the rent amount the apartment is a good deal. Only part that I dislike is the shower needs an overhaul it’s just outdated. I Just have a new shower head and the water pressure is ok. I know the complex is under new management so I know things are getting better around here.

I came to tour an apartment with Samaria and she was extremely helpful! She listened to all of my needs and assured me that she would to her best to accommodate me. She gave me helpful information about the area and made me feel confident in choosing Willow Creek as my new home!

I had a maintenance issue that was handled by Matt a few weeks ago. The issue was dealt with such professionalism and kindness. He was beyond thorough. The level of service he provides throughout this community is quite impressive. THANK YOU MATT!

I use to live out here when it was called the lakes wasn’t to bad needed some upgrading at the time, i recently went in the as thinking about moving back out there i saw they had/was doing some upgrading and the lady i believe she was the assistant manager Q. She was very helpful and amazing customer service! If you get the chance to read this thank you for your great customer service!!

I lived at Willow Creek for three years. I also worked there for two years. I want to say that Tim is a very good Facilities Specialist, always friendly and professional. He will go the extra mile to get the job done right, and he will help his fellow co-workers with his knowledge of the property, and his many years of experience doing maintenance work.Mike Wickham - former resident

These apartments are very good 👍. They have a good maintenance guy his name is Timothy Champion he does very nice work especially when I needed my stove repaired. He was very polite and had very good conversation dealing with my Stovd. GREAT JOB AND KEEP UP WITH THE GOOD WORK!!!

The maintenance team at Northridge is amazing! Tm especially is extremely knowledgeable in his field and can easily diagnose any situation. He is professional, keeps his word and makes sure you are satisfied with the job.Thanks so much Tim!!!

If you visit this property, you need to deal with Syb. Not only does she know the answers to your questions, but she treats you like a person versus a prospective client. She didn’t miss a beat when I spoke with her. She listened and didn’t get aggravated when I asked the same question again. She really went above and beyond to make me feel comfortable, and she did everything with a smile. I hope her boss knows what an asset she is!

Just wanted to leave a review about the service I received here after looking for a new apartment. I believe the woman who assisted me was Samaria and she was EXTREMELY helpful and kind, yet very professional. Thank you all so much for your help, overall! I am a happy customer ☺️

When I was in search for an apartment, I viewed quite a few. But when I was shown an apartment by Ms.Quentira Roberson she made me feel like this was going to be my home. The process was amazing and it does feel like home. When people come visit they tell me this community has change completely, never looked so good inside and out. I have recommended this complex to many and feel comfortable doing that.Thank you Ms. Quentira and leasing staff.

The apartment complex is very nice. I had the pleasure of speaking with Samaria. She did a great job explaining all of the amenities and was able to answer all of my questions. Her customer service was exceptional.

Been here since last June. Got our apartment switched from 1st floor due to flooding issues. I’m not sure where all these good reviews are coming from? The maintenance crew tried to enter our apartment from the 3rd floor balcony without telling us. The charges have gone up in the last few months now getting charged for things we never did before (sewage etc) hot water only lasts a good 15 mins. You get charged for all the water divided by the units not just your own water usage. So for us it was like $165 vs our normal $65. They’ve asked us to renew our lease but we will be charged nearly $150 more a month if we renew. Neighbors are rude, we’ve had drug deals go down in front of our door. And cussed out by other neighbors. People doing drugs in the parking lots. It’s been fine while we’re here but will not be renewing.

The maintenance crew here is great I put in a work order and if not the same day the next day Here comes Roc ready to fix whatever the problem is. They are great and very professional. They are lucky to have them on there crew.

I reached out to Willow Creek in search of an apartment. A lady named Q helped me with my search. She answered all of my questions and was very informative about the process. Loved working with her

I wanted to see what all of the hoot and holla was about on this thread! People are speaking the gospel per our maintenance team here at W.C.N.R. They genuinely have the best interest of this community. Theyre a blessing especially during such a dark time. For me, theyre the main reason I resigned my lease. As for Matt The Machine he is extraordinary. Oh yeah, WE SEE YOU!....Go Willow Creek Maintenance Team!

Been looking for a new apartment for a little while which has been a hassle. My agent Samaria has made the experience very pleasant! She was very knowledgeable about what they have to offer and found stuff within my price range. Definitely recommend talking to samaria when looking for your new home.

Roc is awesome! He always goes out of his way to help me and my boys. He is always pleasant and courteous and makes me feel valued as a resident. I appreciate him tremendously for that..

Samaria is awesome! I appreciate her. She was very kind and very helpful during my apartment hunt ! She’s the greatest of all time! She made me feel very welcomed !

I was looking for apartments with my roommate, Assistant manager Quentira was so helpful in helping me and my room figure out what’s good for us and our future living there. She had such a good attitude and she was so positive with everything, if you ever need help I highly recommend going to her with all of your problems

Willow Creek Maintenance team is fabulous! Our hot water tank malfunctioned a few weeks ago. Tim, replaced our hot water heater. He was beyond professional and thorough throughout the process.

I appreciate the EXCELLENT Customer Service I received from M. Samaria Wallace. Her phone etiquette and knowledge was much appreciated! KUDOS!

Maintenance team definitely surpasses all other apartment complexes within the triangle. Great crew! Thank you Matt for all of your hard work!

Not sure how these apartments are getting all these good reviews but me and my husband have lived here since august of 2019 and since living here nothing has been taken care of the correct way. Anytime we need maintenance most of the time it’s only patched over. We had mold in our apartment from June/July until December 28th. And even then all they did was tear down the walls and replace them; didn’t fix where the mold was coming from at all. We have a breaker that trips any time more than three things are plugged into the outlet and when I called they said they didn’t have anyone knowledgeable enough to come look at it. We’ve had leaks, sewage backups, mold, electrical issues, doors falling off hinges, kitchen lights don’t work, and so much more. Do yourself a favor and NO NOT MOVE IN HERE. All they want is your money; they could careless about anything else.

On top of looking for a new place this pandemic has made the process that much more stressful. After doing some looking around I found Willow Creek North Ridge apartments and their customer service agent Samaria is beyond amazing! She assured me that she was doing everything in her power to assist me and put me at ease. Even going above and beyond to answer all of my questions. This place is by far a great place to live. If you want professional customer service request to speak with Samaria.

I was super impressed with this area and I can not wait to get moved in! I did a walk-through with Nic and he was so friendly and professional, he definitely made the experience better. He answered all of our questions and if he is any indication on the rest of the complexes staff, then I know we are all in good hands.

Timothy Champion one of the maintenance workers is awesome. He’s proficient in all aspects of his job, he also has a love for his community. I was discussing some problems areas I had at my church. To my surprise he offered to fix the problems and refuse to be paid for his labor.

I recently needed my oven fixed. Mike came in and resolved my issue quickly. To add too it, his friendly and professional. Definitely a great look for the complex.

Beautiful apartments, love the area! The maintenance team is great especially Mike, Mike was sent out to work on a few things I had requested to be fixed and he was very pleasant and haven’t had any more issues!

I went and looked at a couple apartments at Willow Creek. I ended up talking to Syb Weaver. She was amazing. The customer service she gave me was the best. I will definitely keep these places at the top of my list.

Timothy Champion is one of a kind when it comes to Maintenance, his strive to keep the residents of this property happy is out of this world always going above.and beyond .The late night on -call calls in all kinda weather @ any hour of the night he get’s it done. He amazes me with his work ethic and how much he knows the work and how he dedicates himself. Very outstanding, dependable, honest & reliable, he’s definitely the definition of a hardworker and i must say if i had to choose a property to live at i certainly would want him to be the maintenance Guy. Keep up the GOOD work !!!!!!!

Nothing gets done. Apartment building caught fire 4 TIMES! And we’re still told that we can move back in. They do NOT care about their tenants.

Cozy!!! Fabulous, easy and straightforward process & experience. Very friendly staff!! Syb is super professional and really goes out of her way to make you feel welcome! I felt right at home before even moving in!

I came to Willow Creek North Ridge to look for an apartment and I was assisted by Samaria.As we did a walkthrough I explained what I was looking for in an apartment she listened attentively and began to explain all of the amenities. I found Samaria to be friendly, knowledgeable, and professional. If you are looking for an impressive apartment search experience I reccomend Samaria at Willow Creek North Ridge.

I had a great experience here. Quentira was very professional and patient. She answered all questions that I had, even if i asked them several times. I was highly please with the customer service that I received.

Mr. Tim is the best! He helped my son and I during the night with a heat issue. He solved the problem within 1 hour. Great worker!

I dont normally write reviews but I couldnt resist writing my appreciate for the service that the young lady named Q provided me. I look forward to coming to see them in person. Thanks so much.

I came by looking at apartments and was helped by Quentira. She was very welcoming and very friendly. Good to see a smiling face and glad to have had to help!!

I had a fantastic experience with Nic who was very attentive and respectful to my needs. I had a real pleasure working with him and I just hope that his professionalism and patience do not go unnoticed!

Worst place I have ever lived.

I’ve been looking for apartments for over a month. When I came to your complex, Nic Smith helped me. He was amazing! I have never had that type of customer service while looking for a place to live. He was informative, knowledgeable and took the time to ask questions about my needs. I will definitely let my friends who are looking for apartments to come see Nic Smith.

Samaria Wallace is friendly and customer service oriented. I was particularly impressed with her knowledge of the property and marketing skills, as well as her smile.

Samaria was so helpful and professional! She really listened to what I was looking for and helped me with all my questions! Great team and great place to live!

Visited this place in search of a community to live. Quentira was helpful, knowledgeable, and very thorough with the information provided. I was pleased with the level of service provided.

I reached out Willow Creek in search of an apartment for my daughter, Q answered the phone and was very helpful and informative. She answered all of my questions and concerns. Loved working with her

Micheal Carr is quick on his feet. As soon as we put in a work order he came to fix the problem. Great person.

Samaria Wallace He’s a very experienced person very helpful and intelligent young lady I enjoy having the pleasure of meeting her wonderful staff member

Phoned office to check on availability of units, was fully informed by Ms. Samaria of all the amenities, the full maintenance service, the site plans and the attention that’s given to it’s residents made me consider Willow Creek North Ridge to soon be a potential new residence for our Daughters.

I was looking for an apartment in the Raleigh area for a while but never was able to find the right one. When I visited Willow Creek I met with Quentira and she was a tremendous help. She took her time with me and my family to find out what we were looking for.

I really enjoyed going on the tour with my family and Nik! He was very professional and knowledgeable about the property. Thank you for the positive experience!

We had an issue with our stove that was under warranty with the manufacture. Matt was able to quickly reach out to the company. Within a few hours, our stove was replaced!

I have been on the hunt for a new place to call home. Lately it’s been very impersonal due to covid. But I happened to find Willow Creek North Ridge from a friends recommendation. I spoke with Syb who took her time explaining all the amenities the complex has to offer and the perks of the location. The price is perfect for my budget. Syb did a wonderful job informing me of all they have to offer. She was professional and such a joy in a stressful time! A+ leasing agent and look forward to moving in soon!!

Recently moved from Georgia and came across Willow Creek at Northridge called and spoke with Samaria, she was very lovely and assuring helping me find a new place in a new location.

My visit here was very pleasant. I was greeted when I entered the leasing office and worked with Ms. Quen. She answered all of my questions when asked, was very knowledgeable and I would’ve moved in but I leaned more towards a townhome. I would definitely recommend this place because of the consistency from Ms. Quen in the leasing office. Great property, great customer service.

Samaria was very helpful, provided me with all the information I needed, and she a pleasure to speak with. She is definitely an asset to the company.

^Agreed! Matt’s work ethic is solid. Thank you for always going the extra mile for all of us even when it seems no one is looking.

I am currently looking for a new place of residence, and Willow Creek North Ridge is at the top of my list. I received lots of help from Samaria. She showed me around and was very professional.

I went to see the apartment complex and Samaria Wallace showed me this beautiful apartment complex and she was so nice with her beautiful smile. I will move to this apartment complex when I move to Raleigh

Looking for a place because I am new in town. Spoke with Syb. She was helpful and answered all my questions. Syb even called to see if she could help me with anything we didnt touch base on. Super Helpful.

I called to get info on apartments and I spoke with Syb who was fantastic! She answered all my questions with excellent customer service! If you ever need someone to help you be sure to ask for her!!!

The staff is really welcoming and professional Quentira helped me look for an apartment and was really up to speed with the necessary information.

Called Willow Creek Apartments spoke with a representative named Q and she was professional, patience, eager to provide information and knowledgeable regarding properties .

I had the pleasure of being helped by Q. She was such a pleasure and made the experience all worth the while. Thank you, Q, for being a Rock Star!!!

I had the opportunity to apply during your Black Friday special Sade Washington was very helpful with the application process. I would definitely recommend her to anyone looking for an apartment.

I love my new place. Sade was able to get me and my family into a great Home.

I met with Ms.Samaria Wallace, She has a great personality and was very professional. I would do business again.

Glad Erick is on the team at Willow Creek North Ridge, he takes time to listen to you and really makes you feel important. Keep it up guys.

I am searching for a new apartment in the Raleigh area and stumbled across Willow Creek North Ridge. I called to receive more information and spoke with Syb. She was very informative and made me want to move into my new home immediately. I definitely recommend Syb and Willow Creek North Ridge!

Very thankful for the courteous service and her patience Samaria gave when I called to ask about the community.

Tim Champion is a staff member of the maintenance team at Willow Creek North Ridge who performs in a professional and timely manner when he’s summons to repair or replace any items that needs to be service.He makes sure that the problem has been solved before leaving the apartment!

Mike was a great help with fixing my heat during these cold winter days

Have been looking into a new place to live and met with Syb who was so personable and upfront with everything at this complex. I was very pleased with her warm and welcoming self especially during this tough times!

Staff is very friendly and welcoming. Nic is a joy to work with, and very helpful when touring and help finding us a new home.

I was looking to relocate to the Raleigh area, came across Willow Creek apartments, called and a lady named Q answered the phone, she was so friendly and helpful, she answered all of my questions and made the interaction pleasant. I really enjoyed talking with her

These reviews must be fake .... I’ve been here 2 months and complained about the ROACHES.... not water bugs ... ROACHES. They act like it’s nothing ... do not move here !!! Nasty ! And the breezeways are disgusting

Its definitely stressful looking for a place during the pandemic but Syb is amazing . She made the browsing process so much easier, and she is very knowledgable. Ask for Syb you wont be disappointed (:

I was very impressed with service I received from Samaria Wallace, she has great customer service skills.

Samaria was not only very professional but helpful as well . Highly recommended, loved the environment

I called in for a last minute tour, Nic was really kind to fit me into his schedule, and gave me an excellent tour of this wonderful facility.

My tour experience with Nic was a great one, he was able to accommodate my schedule after having to cancel at first.

I had a tour with Nick and he’s was great with giving information. I was very impressed!

I love this residence, GREAT community for the pricing. Nic personally helped me out ALOT with the leasing process. I had ALOT of questions and he was very helpful, very knowledgeable and alot a tremendous help. I felt like he really cared about my current situation and went the extra mile to help me feel comfortable with moving and the actual move in process itself. A 11/10 experience. Thank you so much Willow creek and Nic.

Matt is great! My husband and I appreciate his service!!

I am shopping around for a new home, I called the leasing office and spoke with Syb and she was so incredibly helpful. If you are looking at Willow Creek North Ridge, Syb will take great care of you!