I have been living here for about 3 months now. The managers are very friendly and helpful during the move in process! Neighbors are friendly. Apartments are a good size. We live on the top floor and have awesome vaulted ceilings that really brighten and open up the space. Pros for it being a pet friendly community, as it is hard to find rentals that accept pets. I love that our parking stall is covered, but wish there was guest parking available. The gym is small but sufficient for me. The pool is enjoyed by many of the residents. Our apartment had some damage upon move in, nothing out if the ordinary for a rental unit. The traffic noise is constant and it has had a big impact on my sleep. Some days our neighbors downstairs are watching tv very loud well past midnight or their kids are screaming sometimes until 3am, something we can hear through our walls/floors. If you are a light sleeper or have a hard time getting to sleep when noises are present, I probably wouldn’t recommend this complex. The biggest issue I have is that my neighbors smoke in their unit and on their balcony, meaning my apartment always smells like secondhand smoke and I am concerned for the health of myself and my pets. I cant even open the windows when it gets dreadfully hot because even more smoke will waft in. In the future, I will look for a smoke free complex.

Ive been here for 2 years and was thinking of renewing my lease just out of convenience, but the truth is the place is built in a gully by a sewer right next to the highway. Not only does the place stink of weed all of the time but also of sewage. Traffic noise is constant and the entire place is surrounded by cottonwood trees. I normally dont complain but these guys just try to nickle and dime people out of money and dont do very much for it. Ive never met any of the people who have written reviews about this place and Ive lived here 2 years. There are no events, unless you consider the mail and food trucks an event, and a lot of the food trucks cancel. Madison, the manager, can care less if people stay or not. She just draws a check for facilitating traffic. I have the emails to show it, and video to show just how fast mold grows down here in Soggy Bottom. I give the place 5 stars so people will get the chance to read an honest review.“I can’t answer the question about whether or not you should stay, that is your choice. I am here to help you with your renewal if you need it or if you need to put in a notice to vacate in.”—Madison Jaquez, Leasing Agent at Bridge Property Management

My husband and I have lived here for years now and we love it. The staff are friendly and attentive. They host events often, even socially distancing events by giving us care packages! I’m really happy with the service we get here.

I moved to chestnut hills apartments in August, and so far, I am loving my stay here. For moving into an apartment unseen, I was a bit nervous, but the apartment was clean and updated. The staff are so attentive and easy to get in touch with, if I have any problems. They get back to you within 10 min of sending an email. It’s crazy! Madison, primarily, has been a huge help while living here. She has really changed the way I view leasing staff! So thank you Madison! The leasing office also throws super cute events for their residents including a pasta night dinner, hot chocolate night and a few others. They even individually delivered some of these items to my apartment when I was unable to attend in person. Wow! Love living here, and would highly recommend.

I have absolutely enjoyed my time here at Chesnut Hills. Madison and Amberlynn have done an AMAZING job. Two of the best people to be running a place like this. Attentive, caring and always on top of your concerns. Shout out to the maintenance staff as well for the constant keep up of the grounds and being very timely with fixes and concerns around the apartment. Highly recommend this place if youre looking. Thanks again for the great home. Its much appreciated!

Ive lived here for several months and have been really happy with the experience. The property is well maintained and everything is kept orderly. There have been no issues with any neighbors. I have found everyone I have dealt with to be unusually polite, friendly, and accommodating. Any concern or question is taken seriously and gets a quick response. The management knows me by name and and which apartment Im in. They are always very friendly and accommodating. I have found Leslie to be especially helpful and really great at handling any need that might arise. I cant think of anything I could complain about.

I love living here, I have to be honest moving into an apartment sight unseen was a bit out of my comfort zone, but with the staffs help i was comforted to know I would be moving into a nice place. It absolutely was what i was expecting. Nothing but awesomeness.

Moving out tomorrow after a one year stay in their 3 bedroom. I travel full time, so primary reason to rent a larger apartment was for my last kid that was still living with me (very young adult), for her to gain a credit history and help her till she could get her very first place. We wanted the extra room for guests and when my other children came to visit. And we moved from a large home in the country in Orting after my divorce and I sold my home to downsize. All our needs were met, we had a good year here. Mostly quiet and well behaved children and pets reside here. The highway traffic never bothered me on my side. Nice people (those whom I met) My favorites were Haley (now promoted and working with a sister complex) whom took most my calls and was always pleasant. Now Kayla seems to have answered all my questions preparing for my move. She is off to a great start with CH. My other long time favorite is our lead maintenance man! Always quick to respond and took care of everything 2 single girls needed. Im terrible at filling out online forms, so he came anyways when I called. The few times I got to enjoy some pool time this summer....made me wish I could stay and do that some more! I should have spent more time in their recreational facilities when I was home from my trips. Anyways...hope the good service continues for all others. Was a great experience for my daughter and myself. Last one out of the nest, now time for me to live on the road full time as I have been working towards!~Maureen Peltier*from a very nice upgraded N202 3 bedroom!

Thank you to Amberlyn, Madison, and maintenance crew for all you do.All of you have been so nice to me and made apartment living feel like home.I have had couple maintenance issues and all were repaired within the week if not that day.Just signed my second year lease. Appreciate all of you.Anna G.

If I could give more than 5 stars I totally would! We just began our leasing process a few days ago and already today we are signing move-in documents. The process could not have been any quicker or any easier. Amberlynn helped us the whole way through and was absolutely AMAZING. She kept in touch with us via email and phone every single day of our process. We are out of state and moving in a few weeks, so we were really nervous about not seeing the unit or the area. But Amberlynn and her team were so awesome that I have no doubts it will be the perfect fit. Cant wait to be there! Thank you Amberlynn!!!

Very clean and comfortable. The office staff already knew my name and were very professional and helpful.

Easy online application process. The online document signing and uploading system works well and was very easy to use. Madison responded to questions promptly.Move in was fine except for getting the sofa inside which was... Well, it wasnt their fault 🙂

The rating is mostly due to the service we received, which was great! Everyone was very kind and helpful. Our apartment had brand new appliances and zero carpet (which was lovely). We had to move out early and the employees got the unit re-rented in no time. Highly recommended!

We lived here for two years and enjoyed our time here! We never had anything too major happen maintenance wise and when we did have maintenance requests they were fixed ASAP. The staff are very friendly and we felt very safe here.

I just moved out (bought a home) and was very pleased with the process. Leslie was extremely helpful and made the process so easy. I will always appreciate my time spent here at Chestnut Hills. I would highly recommend to anyone looking for a great place to live.

Really enjoyed the time I spent there, the manager Leslie was incredible with anything I needed. Nice complex and great communityEdit: 2 months later....still a great property, the manager (Leslie) has helped me with a number of things. and the maintenance team does a great job as well. the property is beautiful, and they have resolved the 2 issues I had! great place to live.

Looks like a really nice placeIm in the market for a new one bedroom and came by for a look. The nice young lady (Madison)...sent me round on a Covid-Tour (you get to tour yourself) and it looks really nice.Seems a shame to have all those nice features that you cant use right now....Darn the virus!I will surely keep this place on my list.

My wife and I were planning to move to the area and we toured multiple places... Our experience with Leslie leasing agent?? was remarkable. Leslie was friendly, straightforward, and very accommodating when asked questions. Our circumstances changed, and we didnt ended up leasing with Chestnut Hills. My wife and I felt she was deserving of accolades because she ultimately gave us confidence in the properties management and influenced our decision of where we were going to stay. We were also impressed with the property and location Puyallup.

Awesome place to live, and the Management and staff are very helpful and friendly. You feel like youre home

The carpet was not new when I moved in. I lived there 8 years and even though I asked, the carpet was never replaced. A roof leak in 2012 caused mold to grow and maintenance would wipe off the mold and paint over it. I’m still not certain we haven’t experienced health effects. Maintenance was ineffective because they would rationalize old appliance failures. (Appliances were 30 years old) The property managers rented two bedroom apartments to a family of 6 (4 children and two adults). Management refused a final walk through because they want to renovate the unit. And even though I left the place clean and ready for Reno, I’m certain management will find a way to retain my deposit to offset renovation costs even after 8 years of rent payments.

I went to this apartment complex with my partner last week to look for a bigger space than what we have now. Amberlyn was so helpful in showing us around and answering all our questions. We appreciated the kind and patient service.

I love working at this property! It is in such a convenient location and has upgrades that everyone would love!

I love this property and the resident events the office puts together. Amberlynn and Madison are always so helpful when I call. Very polite and professional.

I recently applied and was accepted to move into Chestnut and couldnt be more thrilled on how easy it was. Madison made the whole process very simple and quick, and I look forward to moving into the community!

We were looking for a nice unit and we stumbled up on this property, it was a bit far for us at first, but after speaking with the leasing agent Madison, she was very polite, caring and passionate about the property. Madison was very friendly and our conversation pleasant. If you are looking for a property in Puyallup, WA, please stop by Chestnut Hills and ask for Madison, she will take very good care of you. Thanks Madison.

Called and spoke with a wonderful leasing agent - Madison! Really great experience!!! She went out of her way to explain everything for me with a great attitude!!! With everyone being on edge these days was great to speak with someone that was very very helpful!!

Very efficient on getting repairs done.. maintenance was professional and courteous.

My buddy and his girlfriend lives here and their new born. The apartment manager Madison Jaquez and Amber Lynn told the mailman to hold there mail then lied about it to them. Always have problems with there balance. We feel like it has something to do with there race. She has been missing mail for three weeks. That sounds illegal to me.

Madison is Manager and does an excellent job with any circumstance you may have . Very helpful and courteous.

Ive had the pleasure of coming to Chestnut Hills and have nothing but good things to say about the property. The office staff, primarily Leslie and Madison as they are the two I’ve dealt with, are always very accomodating and the maintenance staff is always a pleasure when I’ve needed them. Overall, Chestnut Hills is great place and portrays the sense of community I look for.

Great customer service and my apartment is beautiful as expected. After moving here from out of state Madison made the leasing process so easy she was super nice and professional!!!!

The process from viewing the apartment, to applying, to approval and moving in, was pretty seamless and efficient.

Wasnt looking to move right away but just get some information about the apartments and leasing info. Madison was very helpful and said she would continue to keep in touch to check on the status of my potential move. Very friendly!

Friendly staff, near a hospital, stores right down the road. Nice apartments, no microwaves, and Madison was friendly and helpful.

Since living here me and my husband have always had such a great experience from the staff and Maintenance. Leslie is such an amazing leasing manager she listens to our concerns and does an amazing job just in general. We’ve never had any problems with the staff or the apartments we have lived.

Everyone in the office Leslie, Madison, Ed, and Kim all been helpful and attentive to my needs when making the transition from the east coast to the west coast. I had minor repair I needed when moving in and it was promptly attended to.

Madison did an amazing job helping me with the application process and making it so easy for our new adventure. Thanks again Madison!

We really enjoy the community here. The staff is incredible. Leslie and Madison are always quick to greet you, by name, anytime they see you! I really appreciate that. Theyre also quick to respond to any needs, concerns or requests. Another thing I really appreciate. They also strive to create a very inclusive community, which is great. Before covid they hosted monthly gatherings at the community room and during lockdown they invited food trucks out for our community, it was awesome. They really care about their tenants and that really makes it nice. Our little one has made some great friendships here. We really like our apartment as well. Were bottom unit and dont hear our neighbors more than youd anticipate in an apartment. All of our neighbors are great. Ed and Kim are the maintenance team and theyre awesome. Always quick to take care of maintenance requests and are super friendly. They really take great care of the community. The location is convenient! We were able to walk to the fair last year and we used to always walk down to the park and library, which I loved! The train station is less than 1 1/2 miles, Bradley lake is only 1 mile away as well.

I have been thinking about moving up to Seattle and contacted manager Leslie about possibly renting an apartment. Leslie has been nothing short of amazing at answering all of my questions.

Nice guy...fixed it fast.

Not to bad usually friday afternoon shopping

We just moved in & we love everything about our place everything was perfect & so modern ! Brand new appliances !Very quiet ! Kristan was so amazing with assisting us with everything we needed! So worth living here !

If you want a beautiful apartment, this is the place for you. Staff is amazing, I worked with Leslie the manager and she was so knowledgeable and attentive to my needs.

Just moved in at the beginning of this mo th. My wife and I can not be happier with the service through the leasing process. Leslie has been so professional and prompt to handle issues we have found with the property. We have not found a single problem with anything chestnut hills has to offer. We look forward to utilizing the amenities when they become open again. The process for leasing was different and I can say provided a clear perspective of the unit we rented with out steping foot in it untill we moved in. The 3d view was well put together. All in all I look forward to renting here for a while. Oh we also have a garade that is very affordable! All in all this is a huge step up from what we had before! Ed is very prompt at responding to matinance issues! Extremely impressed with the service!

UPDATE: we complained about the marijuana smell and now its worse than ever. We smell it in our apartment now when initially we only smelled it outside and nothing has been done about it. We are getting woken up at 3am every morning by our neighbors dog running laps through the apartment and the neighbor themselves dropping heavy items on the floor.Just moved in less than two weeks ago and we already regret it. They dont inform you of hidden fees. They claimed to give money off of our move-in fee for touring and signing so quickly and then turn around and tell us we owe $300+ more because we moved in 5 days earlier than expected. The best of all is even though the lease agreement says their first step is to notify in person, we open our front door to see they have shoved the notice in our door with ZERO attempt to contact either occupant, NOT OKAY. There is a horrible marijuana smell throughout our building even though, again, it specifically states in the lease agreement smoking and drug use of any kind is illegal in the apartments. The floors and walls are paper thin so you will hear EVERYTHING. People around you coughing, watching tv, using the washer/dryer. It is AWFUL. We have broken drawers and a light switch that doesnt work plus spider issues galore. Not worth the price of rent in any way, shape, or form. Not even a month in and we cant wait to be out.

Ive lived here its the most horrible place their shet pipes bursted and ruined my stuff and back doors flooded my apt. In the mid of night ruining all ny furniture .the tow cars and knowing they belong to you. My truck was broke in to rob drove away. And they make up fails reports to veh about you damage them TG for police reports. Please please dont rent here if you value your cars and personnel stuff and privacy maintenance man comes in with out notice and will co e in your room with out knocking

Chestnut Hills is a nice community with a staff that is caring!! I wasnt able to apply there since we decided to buy a house but the staff was so nice and honestly cared about my interests in my future home! If i ever rent anywhere again i will make sure to come back here!!

The staff are very helpful, maintenance is very quick and on top of things plus the apartment is beautiful and the amenities are great. They even do events for the complex. I love it here!

Love living here! The office and maintenance staff are so nice and know how to get the job done. Maintenance always waives at you when they see you driving through, such a friendly community. The dog park is the cleanest I’ve ever seen!!

Leslie and Kristan have been very helpful with the process. They helped us secured a unit for our move in September.

Lived here for almost 4 years. The staff may be courteous, but when it comes down to it they will treat you like dollars in an account and that is all. Be careful on move-out, they will nickel and dime you on everything! Paid over $40,000 in rent over nearly four years and yet they will come after you for a fee to paint the apartment ($250+)...thats called basic apartment maintenance. They are part of a corporation, so when they tell people to drop in their office or we will see what we can do in the review responses below, all they do is run it up to their corporate, who does nothing, and then tell you were sorry, corporate has reviewed and we cant... blah blah blah. Read the contract you sign, they have multiple ways to screw tenants and they are not at all flexible when it comes to early move out, or any other normal items. The maintenance staff is rude and acts like you the tenants are the problem...no, we pay your wages, have some courtesy and respect. The apartments are outdated (early 90s). If you live in the west side apartments it is LOUD with 512 right outside your window (semis coming down the hill with exhaust brakes all night). Highly recommend steering clear of this place! Also - I dont want to be contacted by anyone from Chestnut Hills about this review, you lost your opportunity to win someone back when I called to discuss my $2000+ final bill, and they called my wife back to discuss it, not me (and didnt do anything to rectify)...shady.

I absolutely love this place! We JUST moved in but during the application process (where I was having bad anxiety ) the office girls (Leslie and Haley) were amazing and so helpful! During the application process they would call me and keep me updated knowing that I was nervous about everything they did everything above and beyond to help me relax and feel comfortable with everything that was going on and did everything they could to make my family feel welcome. The apartments are great as well. My main reason for this review it to say how fantastic those girls are at doing their job, I work customer service on the daily and they were excellent ! I’m excited to live here and know these ladies I can trust!:)

This place says theyre renovated. They arent. They just slapped new counter tops on and gave it some paint. Pay $1600 elsewhere.

Leslie is an amazing manager who answered all our questions and was able to get everything resolved very quickly

Renter BewareThis complex is managed by the same manager who manages Bradley Lake Apartments. The office staff will lie to you about things like if you have packages or their office policies for ending your lease. Then, their manager, Paige Jaeger, will cover for them by insisting the poorly trained office staff would never do that. Her less than ethical behavior is disturbing in person who is supposed to be a manager.This has happened to more than just me. Be very careful and record all of your interactions with the office staff. Like me, you you might be overcharged when moving out and see poor response to maintenance requests and noise complaints.

So far I have enjoyed this apartment complex. It is a very nice quiet community. Location is nice not too far from the fairgrounds and just down the hill from south hill mall. Everyone is very friendly

I’ve had great experiences there since 2010 when I moved to Washington, Tovah, would call me everyday to see how my trip was going, that’s what sold me on this place, Kimberly always had answers to our questions. And now I feel like when I call the staff has an attitude like they don’t want to be there. I loved that place in 2010 and when I moved back in 2016. Now I just want to find another place and leave. Also I wish the office was open until at least 7. Some people don’t get home on time to pick up their packages especially now during Christmas. Minor issues. So it turns out to be all about the money, I made a mistake and and thought I had put the whole payment in the Drop box, come to find out the following day that one of the money orders had fallen between the seats of the car and I called to let them know, and rudely they replied, “sorry but if you don’t have the payment in before we close we will charge you 100$ penalty, in two years I have lived here I have not missed a payment... time to pack up and go.

Absolutely UNSAFE! First of all, we were told to sign the lease before even viewing any apartment. Then, not even two weeks after moving in, we had things stolen off our back patio and our cars broken into. We also had our apartment egged and other tenants threatening our families life. The apartments are also filled with black mold and has a major ant problem. Very unsanitary and unhealthy place to live.

Ive called this place for three days and still havent gotten through. I was excited about viewing an apartment but if they arent leasing they should take down advertising about it! Not happy!

Other than the fact that the compactor is always broken, not a bad place to live. The kids run wild here without much adult supervision. Not The office’s fault though.Alot of burn outs in Puyallup.

Not exactly impressed by staff. I didnt even get the chance to actually meet the management team or look at an apartment. My daughter and I came in looking for the rental people. There was an old man sitting on the couch and was extremely short with us. He asked what did we want and I snapped back saying that Im looking to rent an apartment, is that ok with you?. Still he was short and said the no one in the leasing office was available and that she walked over to the Hamptons and would be back. I asked him if he was management and he snapped back and claimed he was the main management. I was too upset to even try to look around. The next day I called and no one answered so I dropped by to complain about the man. Again no one was there and two women that lived there asked if I wanted to look at an apartment. So I said yes and one of them handed me a brochure and explained a few things about the property. Kinda sad that the residents have to do that. I ripped up the brochure and walked out. No point in trying to rent there it seems rather pointless. Spend your money elsewhere.

I rented a ground unit which shares the entierior wall with the electrical meter bank. The bedroom has high EMF (+25 mG) readings which makes it difficult to get a good night rest and interferces with my electronic. The EMF is throughout the unit. No place to go without getting exposed to it. Ive had issues with other items which property management has not address in 8 months. Stay away from this or any other Bridge Property units. The excessive EMF makes you skin crawl....

Our brief experience living here was alright. The staff was kind and responsive, but got a lot of things wrong. Our move-out experience was not great, and felt we were over-charged for move-out cleaning costs. They also failed to send our move-out billing info to our new address, even though we explicitly gave them our forwarding address. They sent the bill elsewhere, and so we never got it. Then they went to a debt collector to contact us when they had our emails and phone numbers the entire time. Just a very bad experience.

Poor communication with staff, horrible and disrespectful neighbors.

Old smelly overcharged $$$$ units !!

2/10

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