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OHSU Russell Street Dental Clinic
214 N Russell St, Portland, OR 97227, United States
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OHSU Russell Street Dental Clinic

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Sk
Review №1

The lady who answers the phone, Trusley, is snide and her undertone is very rude. She pretends to be nice, but phrases like well Ive already explained it to you, but if you wanna flip it like that- thats on you! This is not the first time shes been difficult and generally snide either, this is probably my 3rd baffling experience. I honestly cant believe she still works there, its incredible. The non student dentists are pretty good though, I especially like Dr Dimitri.

Ev
Review №2

I would not even give this place a one star we where waiting months for an appointment we had to wait seven mouth for a appointment once we went there we where eight minutes late. Not even fifteen and they cancelled it. Don’t come here if you want to wait month fo an appointment and if you do come be here two hours early or they will cancel your appointment.

D
Review №3

I was not told that the hygienist wasn’t going to be in. I drive two hours to get here. I find out when I could have be called and told. I could have rescheduled the whole visit . Poor very poor communication. I miss Rosemary. She was so nice. Just not happy….

Me
Review №4

If I could give it negative stars I would. I have never had a dentist so unwilling to work with an emergency patient especially after they are the one who pulled my impacted wisdom tooth. The number to get in for emergencies is a joke. Call 911, do you not realize the ER doesn’t help because they are not a dentist and don’t give out pain meds. They know I’ve been in the ER for this. I can’t move my jaw I can’t sleep I can’t eat, I can’t talk. They do not care at all. The lady at reception is the worst receptionist I have ever dealt with. Telling me to drive up there this morning first thing. So I do and I live an hour and a half away only to be told that I can sit there all I want but they WONT help me. Are you kidding me, the same person who told me to drive all this way and not get helped which is what I worried about in the first place. I will never be back and I will be telling everyone who will listen to NEVER go here. What a joke.

Sa
Review №5

This dental office represents Emergency Dental Work on its intial google search. However upon calling I found their customer service to be rude, inconsiderate, and misguided towards proper customer service. That encompasses not just me as a Caucasian woman but the women of color who have fought to be respected within similar phone calls. Women who fight with anxiety against men being in control with teeth, power, and privelage; as explained to me by various students and educators in life.Its a shame your automatic answer to dental work is rude. Your supervisor Lisa was understanding however, your first call was not.

Ir
Review №6

The people there are amazing. I have no insurance and had a wizdom tooth dying in my mouth. Even with only 1 dentist in they managed to find time for me and get the tooth out quick. They were very nice and helpful during the whole experience. Less than $200 with no insurance was totally worth it.

Si
Review №7

A place riddled with problems. That is depending on who you are - if they decide they dont like you they will humiliate you while you sit in the chair. You should also know all dentist have severe mental problems.

Pi
Review №8

Friendly and knowledgeable staff treating patients with professionalism and kindness. Excellent work done for the insured as well as a reasonably inexpensive sliding rate fee scale for those not insured. Truly service with a Smile. Highly recommended for everyone with Dental needs.

Bi
Review №9

Russell Street Dental caters to low income people and do so in a manner which makes the low income population feel dignified.They are super professional. The service is as good as any non-educational, for profit facility and the donated equipment is more than adequate.The service is excellent, the staff is awesome and the dental hygienist Rosemary is fabulous! Lots of fun! My favorite person there!

Va
Review №10

I have been going to the Russell Street Dental Clinic for over 8 years. I love them. They have done a variety of dental procedures on me including removing my wisdom teeth, root canals and crowns, regular cleanings, night guards, and fillings. While they are a very busy office, they are always courteous and efficient. The hardest part about going here is calling them to make an appointment, the line is always busy. The prices are very reasonable, they use a sliding scale fee system. Since its so reasonable, Ive been able to pay out of pocket when I have been unemployed or lacking insurance so I havent had a gap in care like I have with primary care. If you are in need, this is THE clinic to go to but be sure to treat them with the respect and kindness they deserve. I find people who complain about them expect free or immediate service. They are doing the best they can with what they have. We are lucky to have this affordable public dental health option.

Su
Review №11

Theyre professional and great. The ladies running the front desk are worth the visit alone! When people say theres students working on you, most of the time they are FOURTH YEAR STUDENTS about to graduate. Its not like some dental student that decided to be a dentist the night before. Come now. So far, so good. Theyre wonderful. God bless.

Mi
Review №12

Ive been going here for over 10 years and for it being an intern dentist clinic,I must say that their pretty good. You hardly have to wait in the lobby on a scheduled appointment and they are efficient. Staff is also friendly and caring.

An
Review №13

Last fall, I went in for a purely cosmetic, vanity project on my two chipped front teeth and this dental clinic did a fantastic job! They did exactly what I asked them to do and didnt pressure me with other dental issues. And they did the work at a reasonable price. Highly recommend. Thank you, thank you, thank you!!

Ti
Review №14

2 years strong. They’ve hand crafted a temporary crown. Filled a huge hole in my far back molar (31). From Dr. A - To Dr. D 100%• Dr. Demetri is hilarious.Went from 5 stars to 1 Billing Department is psychotic.

Ju
Review №15

Can’t speak to the dental care provided as I never received treatment but I was highly frustrated by the lack of information provided on booking. I had a specific tooth that needed to be examined and was advised I could book an urgent care appointment or become a patient and the initial exam would be $87. On this basis I booked an appointment. Showing up on the day I waited 45 minutes to be seen and when I met with the student he advised me that appointments are 3 hours long and you must agree to come back regularly for appointment, every month of two. Additionally, no treatments are performed on your first two visits so you’ll be spending 6 hours at the clinic before you even get a cleaning! As someone who doesn’t need a lot of work it would be a waste of time to come back regularly. I also had to work that day and wasn’t prepared to spend three hours at the dentist for a routine exam. I feel like it was very irresponsible for the patient services department not to disclose this information on booking. I ended up not even getting my tooth examined and wasted almost two hours of my day for nothing.

Me
Review №16

I am one who is pretty much afraid to go to the dentist but when I had an appointment here I can honestly say that they made me feel relaxed and okay! Dr. Eigner and her assistant were professional and thoughtful making everything as comfortable and painless as possible. (I had 16 teeth removed) It was BEST experience I have ever had at a dentist appointment. THANK YOU 2 THUMBS UP!!

Ez
Review №17

The care is great, the phone assistance...not so much. Each time that Ive called this damn clinic, I will be on hold for over 45 minutes. Most of the time I will NEVER get to talk to anyone. If you call before they close or before lunch and youre on hold like I was today (from 3:30 til 4:45) then what happens is the phone system will transfer you out of their queue and youll either be forced to leave a message where its a toss up as to whether they will call you back or not, or youll be transferred up to OHSU where they cant even access the dental clinics system.

Mi
Review №18

I have received an excellent service from all my doctors, and dental assistants at this clinic, and I do not have any complaint about them at all. Moreover, Dr. Dmitris work is extremely detailed and professional. He is virtously emphatic and compassionate, and also treats his patients with the same dedicatiom. In addition, it is equally important to mention the customer service at the reception, they are attentive and always remember my name when I have an appointment. It seems hard to believe some negative comments when everything I experienced goes so well.

Ea
Review №19

I really appreciate their existence, a dentistry for low income patients is a God send. Its really hard to make an appointment, though. I wish they had a website. The main problem is that you dont get to have your own long term dentist. Every so often, its a new person. But other than that, great place.

Lo
Review №20

I was a patient@ (formally) named, The,Cleeve Allen Dental Clinic. when I. was a little girl. Now Im an adult. Russell St. done my dentures,wonderful work by the way. Lost my teeth.now going back to get replacements.RStD is a very good & affordable, also no qualms w/insurance coverage. Keep up your good works RstDC.Thanks,Lori

Ti
Review №21

Not worth it to go here. They give a very small discount so that patients can be guinea pigs for OHSU dental students. Better to pay a little more and get much better quality dentists with much better quality equipment.

Review №22

Paid $75 for them to x-ray one tooth I already knew needed to come out. Not a comprehensive exam at all. Doctor prescribed me penicillin, which I stated I was allergic to. Scheduled for an emergency extraction ten days later. Nurse told me the wrong date. No courtesy call. They literally cant count here. Its a scene from Idiocracy.

Li
Review №23

Wonderful, attentive, competent....and the price is affordable. I highly recommend this clinic. Dr. Demetri is kind, gentle, competent and honest.

An
Review №24

Fantastic dental clinic! They make sure my teeth health is taken seriously and are extremely helpful and friendly.

Je
Review №25

The people that work here r very nice and explained everything to me step by step i will definitely be returning

Ma
Review №26

I have been trying to set an appointment for the first time and no one EVER answered the phone! I was on hold for at least 10min before I left a message (before 3pm) 3 times now and never got a call back! I am on hold as we speak and its been 18min Ive been waiting! The thing is this is the only place I can go for dental care with my insurance! So cant even go somewhere else. I am in pain, people!

Jo
Review №27

Super long wait with our without appointment and the sliding scale was crap unless you make no money not to mention all the super sketchy people.

Fo
Review №28

Nice employees, fair prices. Had a pleasant experience.

Jo
Review №29

Very Very Good !!!!!!!!!!!I have had 4 tooth extractions . Excellent care !!!!!! My Doctor and Nurses was patient, kind, gentle. if you need a Dentist. Rest your mind go to Russell street Dental Clinic.

na
Review №30

I like OHSU,but as far as their dental, they are no better than anyone else,all they care about is $$$$,I found out that in PDX if you are single,no kids,and poor,you are SOL,when it comes to dental,or optical.So much for such a progressive city.

Ta
Review №31

Have insurance, have emergency wont get me in for month and half! Bad customer service!

Co
Review №32

I had my appointment basically vanished, still on the phone waiting to even speak to someone, and my family put money into this that i have not receive my treatment, i payed for.. be aware possible frauds.

Ca
Review №33

They cant even answer a phone... Ive been on hold for two hours and have left three voice-mails... Stupid!!!

Ro
Review №34

This is very nice Dental Clínica

Da
Review №35

Amazing service dental ....

Mi
Review №36

Open from 8 to 1 then 2 to 5 Monday through Friday.

pa
Review №37

After they pulled a lot of teeth I had a small hole in the roof if my mouth for a year almost two kept saying nope nothing there finally went to the big school they found the root of my K9 embedded​ in the roof of my mouth guy was a real jerk then caught staph from them...Yes I hate that dirty place very unprofessional...

Ro
Review №38

Friendly staff

Information
6 Photos
38 Comments
3.5 Rating
  • Address:214 N Russell St, Portland, OR 97227, United States
  • Site:https://ohsu.edu/dental-clinics?utm_source=gmb&utm_medium=organic&utm_content=clinic-dental-russellstreet
  • Phone:+1 503-494-6822
Categories
  • Dental clinic
  • Dental laboratory
  • Dental radiology
  • Denture care center
  • Dental implants provider
  • Emergency dental service
  • Dental implants periodontist
Working hours
  • Monday:Closed
  • Tuesday:7:30am–5pm
  • Wednesday:7:30am–5pm
  • Thursday:7:30am–5pm
  • Friday:7:30am–5pm
  • Saturday:7:30am–5pm
  • Sunday:Closed
Service options
  • Online care:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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