Alex kazemi is amazing! He was so patient with my parents and me when picking out a car. He was suppose to leave at 4 but ended up staying until 10pm making sure everything was taken care of and ready to go for me. Helped me find a beautiful 2018 Toyota Camry. 100% best sales person I’ve ever dealt with before. Thank you so much Alex for all your help.
I bought this car 10 months ago pre-ownedCertified Toyota and I have warranty 12 months bumper to bumperand then suddenly the front bumper full down from the right side we surprised because this car has been fixed it before we buying the car and they are glue it and they never told us any damage on the carAnd when I went there explain to them what happened they told us the warranty is not covered you will have the car 10 months who can give you a quote but will not going to fix it for you for free and we still have 2 months more under the warranty bumper to bumper and also the service manager talk to me in bad way at Plano Toyota so be careful when youre buying car from them they tricked the customers
Salesperson Tim was very customer oriented and a pleasure working with. Positive experience that I will be back to T O P for my next car purchase. Finance was a positive experience with no high pressure tactics. I got a great deal with a positive experience.
Frank Lopez and Donald Grayson are absolutely A-1 top notch businessmen to handle your vehicle purchase from Toyota of Plano. They made my family and I feel welcomed and streamlined the buying process for us to drive off in our new 2020 Tundra! Big thank you to them and the team at the Plano dealer.
I am probably going to sound like a robot in this review, but this is my full honesty. I am VERY pleased with how my service went at Toyota Plano! I have had a very frustrating week with my car and they made it very easy to get a new battery. I had service done at Toyota Dallas for another reason last week and they were terrible. The level of service doesn’t even compare & I will never go to another dealership again. They were kind, quick, & efficient. If you need service for your car, don’t go anywhere else, just make an appointment here.
We came in with an idea of what we wanted, but only vaguely. Roger not only met, but exceeded our needs and spent time making us feel like we were VIPs. He did his best to give us a good deal, was open, honest, and not at all pushy. If you need a car, see Rogers Gaines!
Working with Alex Kazemi at Toyota of Plano was great. If you are looking to purchase a new or used Toyota, I would highly recommend this dealership in general, and Alex specifically. He is easy to work with and extremely accommodating. Best of all, there was no sales pressure. He simply answered all my questions and made us feel welcome. My thanks to Alex for making my dealership experience pleasurable and hassle free. And we all know thats not very common these days.
Great experience! From arriving to leaving, great people and customer service was on point. I went for service and they made sure to explain everything so I understood what was happening. I couldn’t have asked for a better experience. Carlos and Michael are great!
It was really great to do deal with Anwar. We just love our sienna and it was really great service that we got. Really appreciate your great team service
Robert F (sales) is a star and KC (finance) was great to work with. Smooth, pleasant experience all around. Thanks!
I would like to recognize Toyota of Plano as well as my service advisor, Elvedin H. I came over from a different Toyota dealership where I didnt feel I was receiving very good service. I have not been to see Toyota of Plano in a number of years back when they used to be on Preston Rd.Elvedin took excellent care of me, starting with on the phone where everything was clearly communicated and explained. When I arrived, he went over everything with me in detail making me feel very comfortable and very valued. He kept in touch during the maintenance process and was very honest and up front about the work I had done. I appreciate my experience with Toyota of Plano, you have a new customer in me!
We have been getting our car serviced here for past two years. The service is good. Staff is friendly and nice. Most importantly, according to me, bathrooms/restrooms are super clean all the time and stocked. Waiting here is not a big problem as they have free WiFi internet for customers. Smooth and great service.👍🏻
From start to finish, at every single touchpoint, the professionalism, communication, responsiveness and transparency were outstanding. Changed my view on dealership repair and dealerships as a whole completely.Thank you Jon Parker (I’d recommend asking for him whenever you need your next vehicle repair)-very appreciative customer
Alex, our salesman was amazing!!! He was very knowledgeable and got us a great deal!! Donald, our finance guy was sharp, funny and fast!!! Great experience and Highly recommend them!!!
This is the second car I purchased from a Toyota any thing both cars were a lot of money And within a month to a month half the car/ cars were broken on the side of the road these people are truly a rip off the won’t do anything to help fix. This is most expensive piece of scrap metal I have ever purchase. I will be filling a complaint with Occc and the better business Bureau. This truly needs to stop. I have brought $2000 cash cars that lasted longer at a mom pop shop. You go to a big company for the quality of car your going to get but. Never get a car from this dealership they don’t stand by there product or Toyota at all.We talk to the The general sales manager he Jeremy. And he said we bought the car and it is no longer the dealership problem this Gm couldn’t care less that your dealership stole 10,000 from an 18 year old that save her money to buy her fist dream car. No one should ever go tho this dealership. Will be put all of my dealings with this dealership on all social media platforms. Telling my daughter story and encouraging them never to go to Toyota of Plano. Texas
Purchased my first car yesterday at this Toyota location and all i can say is the service/Hospitality was great!!! The car process will always be a headache but its worth it when you leave with a car you need and like!! Please if you go please see sales rep. EDWIN BONILLA!! He was really great and made the process smoother!! Literally the best and i will definitely recommend him and team plano to anyone that asks!!
They literally installed a sideview mirror with a different color, called me, told me it was ready, asked me to pay and then let me drive off the lot. I cannot believe their level of quality control is this low.They said theyre going to fix it. If they dont screw that up, I wont amend this to a 1 star.
Chris Boyer was fantastic in helping us find exactly what we needed. No pressure and a great guy! The GM came by to ensure that were were well taken care of. We got a great car and had a world class experience at Toyota of Plano!
The ride to my home was quick and the driver is an excellent person (forgotten his name but he is old 80 yrs old and very professional, friendly and energetic). I rate him 5*The special offers are very confused. The coupon says 49.99 but the rep charged 69.99 (original price 89.99).
This was my 2nd purchase with Toyota of Plano. And my 5 Toyota and I’m in love with my Sequoia!!Zee and Andrea were fantastic. I was in and out before 6pm. The service was top notch all around.
Im missing one of my key fobs I gave the dealership. I’m sure they will replace it so I’m not worried about it. I brought in both fobs because one of them, the battery was almost dead and I wanted the battery replaced so I turned over one key fob that worked and another one that barely worked. I only received one of my key fobs back when I picked up the car it was placed in the cup holder. We checked the entire care for the fob and I only went to chipotle while waiting for the car. The advisor was very nice so nothing to complain there. I did recommend putting a tag on the key fobs so they arent lost in the future. I was also very confused that the 15k maintenance was just tire rotation?? The tires all have equal and even tire wear so I believe this maintenance visit wasnt very necessary. Maybe checking the main battery filter or a multi-point inspection also would make sense to do so the trip doesnt seem like a waste of time.
Right from the word go, Anwar and his team tried to understand what our needs were and catered to it without any hesitation! I would definitely recommend Anwar and the entire team of Toyota Plano to everyone! keep up the good work!!!
Another fabulous service department experience. Today my service advisor was Austin Martin. He provided me with outstanding service. Ill definitely be asking for him the next time I need service done to my car. Thanks Austin! Toyota of Plano delivers every time. Its well worth the extra miles I drive, bypassing a closer Toyota dealership located near my home.
Alex Akbar Kazemiasfeh was an excellent sales person. He had excellent customer service skills. He kept me informed about my pre-ordered vehicle.
We just purchased our first ever Toyota. Chris Boyer made the whole process quick and easy for us! He was honest, real and laid-back. No pressure sales! He was knowledgeable and answered all of our questions. I would highly recommend Chris & Toyota of Plano.
Toyota of Plano is one of the best dealership in DFW, they give the best service and provide you with all information you have to know. Our professional car dealer, Ethan S. did a great job finding the best car for me, I would definitely recommend him for future visits. As well as Moe in finance, he was helpful and very polite to us. Overall, this was a great experience! I love my new car!!! I would definitely come back here in the future.
I went to Toyota of Plano for the first time a week ago and it was great experience. Despite the weird inventory issue right now across many dealerships, I was able to find the perfect vehicle here. The salesman we worked with, Cameron, was excellent! He was extremely knowledgeable and personable. He explained many things to me about the 2021 RAV4 Hybrid that I didnt know and was patient with all of my questions. Once we moved to the finance portion of the night, the gentleman who helped us with the paperwork was excellent as well. We grabbed his card but misplaced it so I cant remember his name but he was so friendly and kind. He explained the different maintenance options and the pros and cons to each. He explained the paperwork I was signing and made sure I understood. At no point during this visit did I feel rushed or pressured to commit to or sign anything. This was the best car buying experience Ive had thus far. I will definitely be returning to this location once Im ready for my next Toyota!
As I walked into Toyota of Plano, I was pleasantly greeted by Alex Kazemi. I went in interested in a car that was not available. As we spoke, he listened patiently and understood what I was looking for. Alex took the fear of walking into a dealership away & guided me through the process with ease. He had a positive energy about him & was very professional. Thank you for leading me to the 4runner! I love it!With gratitude,Yvonne
The team at Toyota of Plano is exceptional. Highly professional and incredibly organized. I had an appointment my service advisor met me for it and within a couple hours I have my car back and ready to go. I had to recommend Toyota of Plano for your service needs.
I financed a vehicle with Toyota of Plano on August 4, 2021 and I have had the vehicle less than a week in my possession. The driver seat on my 2015 Ford Fusion did not adjust and they told me they would fix it when I made the purchase. I signed the contract 8/4/21 and took possession of the vehicle first on 8/24/21 with Toyota of Plano telling me the driver seat was fixed. I had to return the vehicle on 9/10/21 due to the seat no longer adjusting. I cannot get Ash or Jeff on the phone to assist after several calls to the Dealership. My first car payment had been made and Toyota of Plano is not living up to their contract as I am still without my vehicle and no follow up call.
Purchased a vehicle from there this week. Had a great experience with Alex K. Wasnt pushy and he was honest with me. Happy to own a Toyota and would recommend to friends and family.
Great people! They work at making your experience a good one! Returns telephone calls promptly..keeps you updated. We have been using them for years. Definitely worth driving alittle further when they moved to their new location.
I appreciated being met immediately and given an accurate and appropriate eta for completion. No issues and courteous service from all that I engaged with. The dealership gets high marks from me.
Great service. Great communication. Free shuttle both ways. One issue I had was with a recall. When I booked the appointment they did say they have the parts for fuel pump replacement. However, they didnt have one during the service. Now, I have to make another trip for this recall which I am not happy about.
Love Toyota of Plano. I’ve bought or leased from them exclusively for 17 years and every time has been a pleasure.
The buying process at Toyota of Plano was a pleasant experience from sales to finance. What I liked most was I didn’t get pressured with things I didn’t want and they quickly made any adjustment/upgrades I wanted. I will do business and 100% recommend buying from this dealership. Great job Toyota of Plano team
I visited this location Friday evening and left with a 2021 Toyota Camry XSE. It was the first car I looked at on the lot, thinking at first that it was the Nightshade SE. I’m blown away by how loaded this vehicle is. It literally has every feature you can imagine, except AWD. My salesman was Tip Dickerson and he was truly an expert in his field! If you are in the market for a new ride go visit Tip! Shoutout to Max in finance for his hard work putting together my deal. I’m sold on Toyota from here on out! Thank you Toyota of Plano.
The dealership was able to make an appointment for the very next day. All of the required work was completed quickly and they were great when it came to communication. I wouldn’t take my car anywhere else!
I have a 3rd gen 4runner which started spewing smoke from under the hood, one evening. Called Toyota of Plano and they allowed me to tow it in before they closed gates for the day. The next day Travis heard what had happened and took the 4runner in for investigation. A quick diagnosis of a failed radiator cap, a topping off of the coolant and the 4Runner was back on the road. Appreciate the great and quick service. Thanks Travis and Toyota if Plano!
A few weeks ago I went in to check out a deal I saw on Toyotas website. I was told that they dont have to honor the corporate advertised deals and those are used to get people in the door. Pretty surprising considering the dealership is spitting distance from Toyota corporate HQ. Yesterday I got a call from the sales rep to come in this weekend because there are new promotions available. When I got there I was told it was about a 5 minute wait to speak to the sales rep. After waiting for over 30 minutes, I walked out. If my original rep was busy why not have someone else help me?
Very nice facility, courteous service agents. However, as expected at a dealership, you always get a sticker shock for any repair. Replacement of an expensive part is always the outcome, and other options to fix are not provided. The job was done in very timely manner. Good service overall.
Today I had an unpleasant attention with the manager in charge. The general manager is on vacation and thats fine, but its not okay for the manager in charge to be disrespectful and repulsive to my situation. I sold my car with this dealer, a week ago and I went in person to ask when my check would be ready and I found an answer from the wrong person. he behaved very unprofessional. he gave me three different answers. He excused himself because the general manager was not there and simply told me that my only option was to wait. not satisfied with that when I went to the exit to leave, he approached and he told me that the other option he had was to take the vehicle back because he did not like my vehicle now. An insult stops me, after I made no sale with you after a week, tell me this answer? I do not have the exact name but I will find out and leave it written here.
Ash Mianabi helped me with the recent purchase of a Tacoma. He went above and beyond in terms of making my purchase a great experience. He was very detailed when answering questions and also had so much positive energy. He even picked me up from home to do the final paperwork so I didn’t have to leave another car at the dealer while driving my new Tacoma home. Thank you Ash! Great experience.
Five star experience for purchasing a car! Matt Behzadnia was extremely helpful and professional, and he made the traditionally dreaded dealership experience so seamless and stress-free. We would truly come back to him and this dealership every time! Thank you, Matt, for all of your help. It was such a pleasure working with you.-Rubi and Katey
Very helpful. I came from out of state and my vehicle was making a noise. I went in without an appointment and they took care of me right away. Awesome service.
Took my vehicle in for maintenance service this morning and didn’t know what to expect. I needed an oil change to be exact. I work next door at the Toyota headquarters corporate office building. Understanding that Toyota is all about quality, innovation, service, very customer oriented and this is exactly what I received this morning. Very satisfied with the level of service that I received being that my expectations are incredibly high.Let’s go places!Regards,Leroy Gray!
Easy to work with salesman. Finance assisted me along the way. Service center was quick on repairs and kept me up to date. All around great experience in purchasing a new Toyota Tundra.
Ken was excellent communicator, he empathise knowing that I did not print my insurance details for vehicle inspection. Without making it difficult for me he took extra effort to print the documents out.
Great new car buying experience. They exceeded my expectations.
Ethan S. was great. So helpful. I will definitely be a Toyota of Plano customer for life.Donald in finance was great. No pressure. He helped me get just what I needed.Thank yall!
I bought a car from this dealership and the sales manager Alex K helped me find a car. He was excellent in communication. I would recommend him if you want to purchase a car from this dealership. Thanks Alex K!
I would like to thank Mr.Devon for being so patient with me,he listened to what I wanted and secured my deal within my price range and stayed on budget. I was also able to get all the bells and whistles added to my car’s warranty. I’m so greatful for him and Toyota’s finance team for making my experience memorable and one to rival all others. I went in to purchase a car and left out with 2 new friends. Thank you so much,Raven
Alex K. worked very hard to get us exactly what we wanted and continued to follow through on details even after the financing papers were signed. A great experience working with him and would certainly recommend! Thanks Alex!
I highly recommend Alex Kazemi who sold me a ‘21 Toyota Highlander limited. He was well versed on all the features and the differences in the different models. When the version I wanted was not on the lot he walked me through the ordering process and 3 weeks later I had my SUV. So if you are in the market for a Toyota ask for Alex when you get to the lot.
Very good car sales experience. Everything was smooth and non confrontational. Wolf highly recommend if you are truly looking to buy and not just tire kicking, they are working to get you into a new car
Bought a 2018 Mazda from Toyota of Plano earlier in the summer. Toyota of Plano serviced it before the sale and supposedly changed the oil and filter. My husband checked the oil last week and it was overfilled (by about 2/3 quart). I have sent an email to the General Manager, but havent heard any response.
Always had an amazing experience with the Toyota of Plano. Whoever is looking for a car go look for Ethan and Andrea. They both are amazing 🙌🏻.
Will not go there ever again, normally dealers take about 1 and half hour for oil change, they told me 2 hours and I got my car back in 2.5 hours. It was with an appointment. I was waiting for a very long time and finally decided to ask them whats going on and they said its ready. People came after me left before me and I continue to wait. They did not bother to call or tell me - very unprofessional, time is valuable and it needs to be acknowledged. I dont know if they wash the car or not but it was not washed and had plastic bags on the seat and steering which I acknowledge is good but had to be removed before giving the car over to me.
Jay is definitely one of the best dealers I have ever met! Jay gave me the best price option to purchase a car around this region, and I really appreciate his friendliness and diligence to find the right car for me! When my car was delayed in shipment, he promptly offered me the similar car (which I am sure he put a lot of effort to find one especially in this busy market), so I was able to receive a car within a short period of time. He also explained every little details, even after-care services (like what date I need to stop by to replace the oil change for free offered by Toyota, and how I can make an appointment via the Planos Toyota website), and shared his frank opinion and stories so that I can choose the best warranty option. I am highly satisfied with my purchase, and I am really thankful to Jay. If I need to buy a car again, I will definitely call Jay again to buy one!
My service rep, James Wood, was great! It was a long wait for a shuttle home and the waiting room was a bit boring with no music or TV for entertainment. Overall, I had a great experience servicing my vehicle though.
Bought my car at this dealer because of Alex Kazemi. He was very patient and understanding. I highly recommend him! Casey, who took care of the financial part is great as well!
Great customer service. Carlos was attentive and made sure both my vehicles were serviced in a timely manner. He went over the multipoint inspection report and made sure all my questions were answered. It is a farther drive but well worth it
We purchased a 2021 Highlander hybrid, and we had a great experience. Our salesperson, Alex Kazemi, was really helpful and conscientious. We had actually shopped around a little, and Alex was the only person to call us to follow up. When working with him, instead of exclusively pushing whatever the dealership had on the lot, he dealt frankly with us to search the national inventory and production to find the vehicle that we wanted in the style and with the options that we wanted.
I loved that I went in there looking for an SUV, and the gentleman who assisted me was straight to the point. He didn’t pressure me whatsoever and my purchase was so simple. Recommended!
Great experience! Booked online for the next day at 9am. Quick drop off with Travis the assistant sales manager. He was very polite and professional. The car was ready by noon the same day! Definitely take care of you and your car here!
Outstanding service. They put customer’s interest first. They identified an issue and informed me that it was covered under warranty. The vehicle was ready on time. Provided a ride both ways. Very nice treatment.
I and my wife had a good experience buying a used Highlander from this Toyota location. We enjoyed doing business with Chris Liu, who was very helpful throughout the buying and trade-in process. Donald in finance also assisted us and was great to work with. The only complaint we had was that the process took us 3.5 hours, but it was worth the wait. We will likely purchase another vehicle from Chris and the team here in the future if we find the right one.
Alex was awesome in taking the time to listen and take care of my needs.A perfect buying experience no pressure sales pitch where other dealership fail.I would highly recommend.I would also like to thank Adnan for making the final process flawless.
My experience with Toyota Plano was an Excellent. The sale man Mr Hossein Kohan was a professional and experience man. He is a hard working man. Very intelligent and dutiful individual. He was very honest and straight forward person in dealing with customers The Loan officer is another knowledgeable person.He was a lovely person with sound understanding of what is doing. I was very impressed with the experience and the respect that I received from the staffs of Toyota Plano. They make my visit to the shop a memorable visit. I will surely recommend friends and relations to the dealership when they need to buy their vehicles. I was very happy as they make my shopping trip an interesting experience. I walked out of the dealership happily and impressed. The staffs were friendly unlike other visited dealership that were very impatient and unprofessional.
My experience with Franklyn was amazing! I wasn’t sure exactly what I wanted coming in, but he found me the perfect car with all the terms that fit my budget. I’ll be bringing all of my business to Franklyn & Toyota of Plano! :)
I bought a Toyota corolla at this location brand new 2020 and included hazardous insurance for tires valued at $65.00 dollars extra a month. I have to go there every 5k miles for maintenance . When there, they take the car and we wait for more than 2 hours for the service to be completed. I got a flat tire and because they didnt have time slot available I took to Toyota of Richardson and for my surprise the personal noticed that my tire rotation was never done due to the condition of my front tires. Look and take your own conclusion. I do not recommend this location for service and if you go, make sure you double check once you have your car back. Make sure oil is REALLY CHANGED, TIRES ROTATION IS DONE etc. Get a second opinion from a mechanic you trust or go to Toyota of Richardson. I cant even imagine what could have happened driving a car with tires in these condition.
I only went in for a factory recall-related issue but I had a very smooth experience with the service department. They did a good job with communicating timeline, and providing a shuttle when needed. There was plenty of room in the service area to wait.
Chris was great, knowledgeable, relaxed and allowed my wife and I to make decisions on a vehicle without his personal opinion dictating our next move. He shared knowledge about things we asked and gave us time to discuss things a lone. We felt like we were respected and appreciated for choosing Toyota Plano. We are enjoying our new vehicle and hope to build a strong relationship with your service staff and future sales guidance from Chris. We have already mentioned your dealership and Chriss relaxed and professional expertise, to several people. Thank you!
Nice place and great inventory! Just take it easy, take your time to make a final decision. Dont let them run your credit multiple times for no reason...
I have been taking my car here for years now. I always ask for James Woods. He does a great job of communicating.
Alex Alex Alex! There’s not just one word to describe him!!! Professional, caring, outstanding, amazing, helpful, caring, pure heart and his willingness to go above and beyond making you feel like family. Alex is very patient in finding the right car that fits you and your needs with a lot of wants, lol. I love how he presents you with the least favorite car first then surprises you with the absolute best at the end! His customer service skills are top notch and I’ve never met a more caring sales associate like him. Thank you so much Alex! You’ve been nothing but amazing during my process and I’ve already as well as my sister started referring others to you! May you continue to prosper in all you do!! Thank you again!!
Purchased a 2021 Toyota C-HR and very satisfied! Alex K. was super helpful and car arrived earlier than expected!
Hossein was very friendly and informed making our experience as pain free as possible. He was professional and gave us a realistic timeline for purchase of our vehicle in a weird time for the auto industry
I was just on a fact finding mission, but with my sales associate Andrea’s help I found the exact car options & price I wanted, and the car isnt a Toyota! I appreciated her “no pressure” assistance as she looked up each used car’s online Carfax info, it was like having a friend with me. Thank you Andrea!
My little Yaris needed some repairs. I spoke to Jon Parker who, was very friendly and professional, said to bring it in and a diagnosis would be performed. I received info on which services were needed. Jon took the time to explain each one! He was reassuring and made the entire experience a great one! I brought my car in on a Tuesday and my car was ready the next day. She drives like a dream! Toyota of Plano is now my new go-to auto service shop! Thanks so much for safely getting me back on the road.
I get great service at Toyota of Plano. My now 11 plus year old and over 250k mile Landcruiser is in great hands here. They always keep me on the road in great shape.
Everyone was wonderful! Sobia was our great sales person, and feel bad I cant remember her name, but female manager went over & above. And male manager (cant remember his either), was super helpful & worked with us, as our finance manager Donald did as well. Great place, great team!
Alex Kazemi and Toyota of Plano turned a rainy day into an unforgettable one for our family. Our experience began with our initial steps onto the dealership where Alex welcomed us all warmly and patiently worked our us to identify the ideal vehicle, work through our options and eventually purchase my oldest sons first Toyota and first vehicle. The experience was positive, smooth and refreshing. Thank you Alex and Toyota of Plano!
Alex K. really helped us out, we had a great buying experience with him! He’s very fast-paced and friendly. Ask for him next time you stop by Toyota of Plano.
This is our second vehicle we buy from Toyota Plano in less than a year. We love our Sales person, Ethan. Not too pushy and very helpful. Our both Finance people were good too. Ben helped me get GAP and still stay under my budget.Just walking into Toyota of Plano you feel the friendliness. You also dont get bombarded with salespeople like at other places.
Mr. Alex Kazemi is an exceptional sale professional, very courteous and polite. He explained things to me well and was truthful. At the end I made a deal that fit my budget. What a beautiful personality. Please look for Alex when you go this this dealership.
Travis of service department is excellent. Look for him at Toyota Plano.
He is the only reason I went to the Toyota Plano to buy my second Toyota from him. He is very professional, intimate, and knowledgeable in the field of financing. He got the best rate and the best price for my new Toyota Tacoma. Thank you very much, Mr. Rezaei. I will recommend you to all my friends.
I always go to Toyota of Plano for service on my car. I always get good care and customer service. Joshua did an excellent job of making my visit pleasant.
Advisor Mr Austin was great. He kept me posted on the details and amount I need to pay. Great service and excellent sitting / work spaceMusic in the front area of the dealership was loudWish there was ☕️
Our family is grateful for the staff. There was no pressure on buying, which made our buying experience pleasant and enjoyable. I want to thank Roger who was attentive to us by answering our questions. Adnan was completely nice making the closing decision easy and informative. Even the manager came to shake our hand. The little things count. It was worth the hour drive. I will definitely be buying from there again.
My experience with Toyota of Plano started off rough and rocky yet due to the service recovery I received from Antonio Ballard(Sales), Jeremy Dodson(General Sales Mgr) and Kal Mian(Finance Director), things turned around with a HAPPY ending to my car purchasing experience. Antonio (best salesman) was very helpful and took his time making sure that I was taken care of and continued to check in on me during the whole purchasing process. His great customer service along with cheerful personality definitely turned my disappointment into a very thankful and happy ending to my time spent at Toyota of Plano.
Needed some help on a cross-country trip and they were quick and courteous, including drop-off and pickup at our hotel (rather than having to spend vacation time waiting on service)
Honest fair service. Jayce is an excellent service rep. He kept me informed at every step.