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Guss Car Care
1820 14th St, Plano, TX 75074, United States
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Guss Car Care

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Ro
Review №1

They always do a great job for a great price. They always deliver in a timely manner.

Al
Review №2

Honest and Trustworthy. I have had a hell of a time finding a mechanic that doesnt try to hassle me or thinks Im a lot more ignorant on car issues than I actually am, so finding a place that has friendly folks that also tell you exactly whats going on with your car without trying to sell you on unnecessary service(s) has been very nice. Theyre reasonable on prices, even whilst not being the cheapest around. But every penny is worth it IMO when you know you can trust the work that is being done. Have had them check out several cars I was looking to purchase, and theyve done work on a few of my own and my boyfriends as well.

Pa
Review №3

They always take good care of my vehicles. Perhaps not the fastest service, but thats due to how much business they have at the time. We are lifetime customers, pricing is fair and transparent and the work is quality.

Ja
Review №4

Went for an inspection. Immediately they came up with a ridiculous reason that my truck could not be inspected. Even though nothing has changed on my truck in 15 years. I left and ten minuted later I had my inspection done by someone else. Id avoid going here for inspections. The guy was rude and condescending. I will never go here again.

sa
Review №5

Friendly service and they also allowed me to bring my own oil for an oil change. Also extremely reasonably priced!! Would recommend to others.

Gu
Review №6

Tom, worked in my car and he was amazing with his service and customer service! Thank you, Tom!!

Co
Review №7

I have gone into Guss car care for a few different reasons this past year. Each time John & Tom have been so helpful - along with their entire staff. I had to take my car in for a recall to the dealership and they tried to get me to do some other service work while I was there. I waited and went to Guss Car care for a second opinion and they gave me honest feedback of what should be done now and what could potentially wait. Either way their pricing was better and I appreciated the insights.I also love that they know both my husband and I - when either of us call or go in they have knowledge of the history of our vehicles.The joy of having a place I can trust and people who care when it comes to car care is so great. I highly recommend them!

Ja
Review №8

Best mechanics in town. Will always take my vehicles to these guys. Sam, Tom, and John are always courteous and honest when it comes to what needs to be done.

Fe
Review №9

Went in for a tire alignment, throttle body service and brake fluid flush for my 2017 Jeep Renegade. John there was very honest from the start and told me that unfortunately they couldn’t do my alignment because their machine only did cars 2016 and older. But also, he honestly didn’t think the throttle body and brake fluid service were necessary, so I saved those 90 bucks. They could have told me that it was in fact necessary to try to charge me, and even more since my dealership was recommending it, but they didn’t try to force the service on me. Also, the most exciting thing to me was that they refilled my tires with air without me even telling them. When I went to drop it off, I had forgotten to tell them that my air pressure light had come on, but they still had the courtesy to do it for me! And last but not least, excellent and fast communication!

Ju
Review №10

Needed to purchase vehicles for college bound kiddos & took them to Guss to have the experts tell me what condition the used vehicles were in. John & Tom did an EXCELLENT job going over all three vehicles I had brought in. Saved me a TON of repairs on one particular vehicle that I was able to NOT spend my hard-earned dollars to purchase to then turn around and payout another $2,300 or MORE in repairs. Very honest, straight forward and trustworthy auto service business!!! Highly recommend this place!!!

cu
Review №11

Still not running right .and now I have a check Guage like that comes on internetly

Co
Review №12

My husband and I have gone in for oil changes, inspections and a couple of random car experiences - my dealership told me I needed work done and I got fair and true advice from Guss as well as getting the bottom plastic cover replaced within a day for a fair price.I appreciate that they explain what is going on and treat me fair & give me the same information regardless of if my husband is with me.They are honest about what they can and cannot do and timelines for getting job done as well.We moved to a nearby neighborhood within the last year and are pleased with this gem!

Ma
Review №13

Fantastic neighborhood garage. Great affordable honest mechanics.

Al
Review №14

I had the undercarriage of the front part of my car hanging off and I came in to get it fixed. Was in and out no problem, these guys are awesome and will definitely come back to get my car fixed here again!

Li
Review №15

Gus car care does great work and guarantees their work. They have e worked on several of my vehicles since 1999. Just last week they repaired my Mercedes

Je
Review №16

Took car to Guys because noise around brakes. After they inspected found brake pads and rotors were fine. This is Honestly and Professionalism at its best. They can be assured when car does need service they will get my business. Fair price. Honest. Thorough. Knowledgeable. I definitely recommend them.

Mi
Review №17

Always very professional and in and out in minutes. That is for car inspections.

Ji
Review №18

Have used Guss in the past and Ive had good experiences with them. Recently, however, I took a car in for an alignment one afternoon. They told me that could not do the alignment because I needed new lower control arms (the bushings worn out) and a new rack because the because it leaked power steering fluid all over the the tie rods and they couldnt adjust them because their tools would slip. I went under the car this morning to check out their diagnosis and unfortunately neither issue was accurate. The inner tie rod adjustment area is bone dry on both sides. Bushings are solid and are not compromised. I suspect that because it was later in the day, and they just didnt want to do the work. The car does leak oil from the rear valve cover, but the rack is not leaking and lower control arms were replaced maybe 30,000 miles ago. Very disappointing experience with a garage I trusted until this experience. Two stars based on prior work being good. No reason for me to go back now.

Ja
Review №19

These guys will great you right

Jo
Review №20

Check this place out. The car mechanic industry is riddled with places that will try to screw you. This place is NOT one.Here is my experience with them, though I admit its not recent.I was driving home, and my car began overheating. It started stalling, and I had to let it rest to recover. Finally about a 1/4 mile from home, it died completely.It was storming. Fortunately, a stranger helped me push it to Guss. Picture this. Horrible thunderstorm, two people pushing it a dead car into a shop.The staff said they would take a look at it. Fortunately, I was close enough to walk home.They called me the next morning, with a quote. $6. Six dollars. It was a hose.A shop, that saw someone pushing their car in, charges $6 to fix it.That is what made me swear for this place for life.Its been a few years, but I always tell people to check this place out. They always did decent work, and wont ever take advantage of you.

Jo
Review №21

Super honest. Very fast. Very fair. We had to get a repair days before being able to purchase a new car and they saved us. So thankful for finding them

Ja
Review №22

They are busy. Thats a good sign for me. I especially like Tom. He is a straight shooter and honest. The price is very competitive and they do a good job. They do wheel alignments. They have always been kind to me.

J.
Review №23

We had an emergency with our grandsons car. I called Guss Car Care first thing the next morning (7 AM). With no hesitation, Tom quoted an extremely fair price to tow the car to the shop and told me to bring in the keys.. The car was ready by noon. The final cost, including the towing, was very fair. They allowed us to park the car on the lot until our grandson got home from work. I took the grandson inside to meet the crew--they gathered round and we talked about the car. We expressed to each person how much their care meant to us. Needless to say--our grandson has found a shop near his home to help him anytime he needs assistance! Thanks, Guss Car Care! (sorry--I did not have a camera with me to record this event!) jay salser

Ye
Review №24

Service was excellent. Staff is friendly and they dont take forever.

Tr
Review №25

Just went by for a inspection and the guys were very courteous and professional. Very quick process. I will be back.

Te
Review №26

Great service as always!! Thx guys

An
Review №27

One of the few service shops I trust

jo
Review №28

These guys were recommended by co- workers, and they do a great job. They were very fast and reasonably priced as well.

Pe
Review №29

I recently found this shop. The guys did great work and changed a reasonable price. I have an additional job to be done and their quote was very good. Its nice to have someone I can depend on. I highly recommend them

Ri
Review №30

Best guys ever to deal with. Over 20 ye years

Th
Review №31

These are some great guys. They dont come at you with unnecessary bs and they treat you right. Ive been looking for a good place to keep up with my oil changes and a few small regular maintenance issues. This is the place. I feel very comfortable going here

Mr
Review №32

These guys are awesome. I have used them for more than 30 years and now my children are using them too. I like that they only fix what you want fixed. They stand behind their work too. I drive over 6 miles to use them. And I have my staff drive 20 miles from the office for the repairs on my commercial vehicles. They even go there with their personal vehicles. I recommend them without reservation.

he
Review №33

One of the guys was rude with bad customer service didnt catch his name though. Looked like the supervisor. Just needed air in my tires I pulled up and waited for him to come to my window and ask what I needed, didnt know I needed to get out of my car just to ask for air?? Lol anyways other than that the younger guy who aired up my tires was nice so I gave an extra star just for him. Not the first time the other guy has been rude though, he needs an attitude check. Thats what I get for being a girl I guess...

St
Review №34

Best place to get your car fixed

Bo
Review №35

I have have used Gus for service and repair on my 2005 CTS several times over the past 4 years and have always been happy with both price and service.

ra
Review №36

They have a lot of repeat business and they will always have mineI have. Ive taken several cars to Guss over the 17 years Ive lived in the neighborhood and theyve always taken good care of my old clunkers. The tell me what I can get do without and what I need to be safe on the road. Their estimates are spot on both in time and money.Theyre always busy, especially on Saturday.

Wi
Review №37

My family has been taking their cars here for a long time. They fix only what has to be fixed at a fair price. Had my car towed there at 3:30pm day before thanksgiving couple days ago and they had it fixed by 530pm. Place is not much to look at but youre paying for the work not the ambiance 😀

To
Review №38

Honest place. Thought I needed new rotors and pads, Gus said it was just the rotors that needed to be turned. Easy job. Will definitely come again

Ka
Review №39

John was so helpful and nice when I came in for a diagnostic. I am really so grateful for his knowledge! I will definitely use Guss Car Care again in the future and would recommend it to my friends!

Ro
Review №40

Great service and friendly people. You can trust them

Pa
Review №41

This place is the BEST! I have been here twice, one time they replaced my air compressor, and another for my splash guard. The guys go above and beyond to make sure you are helped and understand what is happening to your car. The air compressor replacement in 2015 was quick and reasonably priced; I didnt feel like I was getting gouged and the work was perfect. It was done in a reasonable amount of time, and they didnt try to talk me into things I didnt need.I went again again last week (Dec 2016) and showed them that my splash guard was hanging off. They raised it, took it off, explained what was wrong, and recommended I call the dealership. Then, to my surprise, they didnt charge me! I was astounded, they were so friendly and kind, I will be taking my car here for any future troubles from here on out!

Ki
Review №42

Our entire family has used Gus Car Care for over 20 years. Its a friendly, honest, small family style business. I like how they keep the same mechanics for years. I totally trust anything they tell me about my car. We have even had them check out a car before we bought it.

Br
Review №43

Good honest people and good work at a fair price.

Li
Review №44

These guys keep our old junkers on the road. A decade of quality work, fair prices, and warranties honored keep our entire family coming back.

Al
Review №45

Best mechanics in town. My family has used them for well over a decade and weve never had an issue. Honest, straightforward, and reliable.

MA
Review №46

My family has been taking cars to Guss since 1999, and have always been pleased with the quality of service from this family-owned business. Theyre honest people who do good work at a fair price.

Je
Review №47

Trustworthy people. They provide great service for a great price.

As
Review №48

Honest, trustworthy with fair prices. Very knowledgeable; amazing customer service

An
Review №49

Fast service and good price

Ti
Review №50

Wish it had a minus 10 star rating. These guys are a joke, back yard mechanics are better than these guys.

Ri
Review №51

Courteous service, and the best price on oil change.

Ca
Review №52

Quoted me $600 for a water pump when the other place charged me only $350. They are out to screw you over and assume you dont know any better.

Ke
Review №53

You wont find a better more honest and helpful mechanic!

To
Review №54

Honest, good prices, friendly service. Highly recommend.

ea
Review №55

Very bad custumer service...took over 1hr to change 1 tire...technician had a very bad attitudeDefintely will no be going back there for sevice!!!

Ky
Review №56

Told me it could cost up to $400 to fix a throttle body issue. I found out the part costs $150 new $50 on the cheap. It didnt even need anything but to be cleaned.

St
Review №57

Always good service at a fair price

vi
Review №58

Honest.

Di
Review №59

Guss guys always fix it right the first time.

Au
Review №60

DO NOT BRING YOUR CAR HERE!!! DONT GIVE THESE PEOPLE ANY BUSINESS. Doesnt even deserve one star. Car battery died on me, i pulled my car into the lot and immediately some rude old guy comes out yelling that i didnt park in the right place as if i worked at the shop and knew where to put the car. he could have simply politely instructed me where to put my car and i would have listened but instead we had a shouting match in which the guy was cussing at me, and basically asking for a fight. There is a Mobil1 directly next door, where the guys were courteous and a BIG help. Dont waste time with these guys.

Ga
Review №61

Best shop Ive found.

Ll
Review №62

Tried to charge me 600.00 for a water pump that I bought all the parts at AutoZone next door took it to them and they still tried to charge that much.

Ma
Review №63

Great guys there and do a awesome job

kr
Review №64

Quick and friendly

re
Review №65

Not even close to being good. Sad.,

An
Review №66

Honest, knowledgeable of their subject, reasonable prices

Ju
Review №67

Great service with great attitude

kp
Review №68

Quick, great service.

Information
2 Photos
68 Comments
4.4 Rating
  • Address:1820 14th St, Plano, TX 75074, United States
  • Site:http://gusscarcare.com/
  • Phone:+1 972-424-1371
Categories
  • Auto repair shop
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–1pm
  • Friday:Closed
  • Saturday:7am–6pm
  • Sunday:7am–6pm
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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