Went today to do a simple shipping of a small package. It wasn’t crowded and all 3 workers I came across had positive attitudes and were pleasant

This is the most unreliable location! Our business location has been affected by the lack of service from not picking up mail to daily delivery of mail. We had our mail sit over an entire weekend due to the inconsistency of the postal carriers. Days during the week where no mail is delivered also resulting in no mail being picked up. Absolutely horrible service! Only one postal carrier for our area is dependable, reliable, friendly, caring, hard working and on-spot but when that individual is out, we all suffer due to the irresponsibility of appropriate back up postal carrier employees for the Pflugerville Post Office. No one ever answers the phone so that says a lot about the customer service. Improvements at this location need desperate attention!!

I completed a mail forwarding request on 9/9. I see that the package was delivered on the 18th. I had scheduled mail forwarding well in advance. I can see the tracked package was delivered to my old address but the tracking number doesnt work and when I call the automated line, the robot will not send me through to customer service without an active racking number. I have called and called over to the local Pflugerville post office to no avail. They dont even answer the telephone. I am in Maryland now and would like resolution to this issue. How can I get anyone to assist?

Always quick. The employees are always friendly, polite and very helpful. The place is clean. I dont understand why it has 2.1 star average. I come at least once a week...

Update 9/3/21Guess what another package lost and another claim filed. This location is horrible I wish the sender would not use USPS. I’m getting to the point to where I feel if the sender is using USPS I won’t place an order. If I could give zero stars I would a rating of one star is to good for this location.They keep losing my USPS packages. This is the second time this has happened to me. First time tracking showed my package was delivered went to check mailbox no item. Had to call USPS customer service and file a claim. Package was delivered to my porch by the carrier the next day. Now my current USPS tracking package information yet again is showing delivered but but guess what item is not there. Had to call USPS customer service and file a claim again. The carriers need to be paying closer attention to address details when placing packages into the mailbox. USPS has become really unreliable lately at this particular location.

I’ve had so many of my packages misplaced from this post office. The carrier on my route has been horrible and the post office is even worse. They are always understaffed and when they are they are rude and rush you through. I barely get anything done when coming into this post office. I get so frustrated that I leave without getting my business done. Just a cluster F of a post office.

I wish I could give no stars. I’ve never had so much difficulty with the simplest situation. We’ve been told every couple of days since April that our lock will get changed, there’s a lot of blame shifting and just nonsense. It’s the most dysfunctional group of people. One day I tried to get my mail and they were half paying attention because their coworker showed up with McDonald’s and so they were digging through the bag. It’s the stereotypical movie scene of dmv/office setting when the employees hate the customers and don’t get anything done. Mr. suit decided to talk today, not introduce himself or anything but “explained” that he’s just now finding out about this issue *again, since April* and that he’s just dealing with things as they arise because he doesn’t have a list. I hate this place.

Truly want to thank the staff here. The clerk with the blonde hair was so kind in helping me with my case to find fwd mail. I cannot thank her enough for helping me with piece of mind and she checked four different places to help figure out a solution. Incredibly kind.

Didn’t think this place could get worse, but boy was I wrong. Under staffed every single day. Lines out the door every single day. Whoever manages this location needs to be more aware of busy times and staff accordingly.

Clean location and very convenient. Closed due to Veterans Day.

Amazing customer service here. I was new to Pflugerville, I got easy setup for the mailbox and all address change move.

The line is crazy sometimes but the staff is always helpful.

Every time I visit this postal office all of the customer service clerks are wonderful and helpful. Amen

This is a collection of the most absent minded, unhelpful, lying group of humans you can find in any given building. We have a new home build and and have been trying to gain access to our mailbox for TWO months! We have been up there 5 times, been given three sets of keys and still can not get our mail. On our last adventure, the Manager Eric came to talk to us and assured us that he would personally go an exchange the locks himself that evening. Well, a week later, still unable to get in the mailbox. After making ANOTHER trip to the post office he said he gave it to the mail carrier and didnt do it himself like he promised, Unfortunately, we are forced to use this facility due to the fact that we live in Pflugerville. Thumbs down to this entire facility and especially you Eric, you have failed miserably at life and your job.....

When I first started reading reviews for this location, I could not understand how anyone could rate this postal location so poorly. I have always had very pleasant interactions with the staff even baked cakes and pies for them in the past. However, my last and hopefully final visit to this location was the worst possible customer service experience imaginable. When an online merchant failed to correct my mailing address on a recent purchase, I was told it would be routed to the Pflugerville Post Office for pick up. I even received an email from the merchant confirming the location and date in which I could retrieve my package. I arrived shortly after 8 am. The line was long and their was only one person working the front counter. I waited in line for over fifteen minutes just to be told to go to the pick up window. Mind you the gentleman working the counter had the personality of a stick in dry mud and lacking in customer service skills. However, compared to the heavy set gentleman I had to deal with at the pick up window, he was breath of fresh air. The guy at the window was giving me a long speech as to why my package was probably not there instead of taking of physically going to check for it! Each time I a tried to explain to him why I knew it was there, he would brazenly interrupt me. I finally said, I have already been here thirty minutes, can you just go check the information Ive given to you? He had the nerve to say, This is my first time seeing you. SO WHAT DO YOUR JOB!!! The jerk had the nerve to slam the door before he went to look or take another donut break he was gone for over ten minutes. A lady who was also working in back witnessed the entire exchange. SHE checked and came back with my package in less than five minutes! If I can avoid it, I will NEVER go back to that Post Office again. I miss Mr. Lorenzo, and the folks who worked there with him. You are public servants. Theres an old saying I love dearly, If service is beneath you, Leadership is beyond you. I hope someone leads this team on the road to improvement.

Quick and easy. Cannot ask for a most faster service on a Saturday.

Hope you are not receiving a package.... watched one In tracking, said out for delivery. Never showed. Saw the mailman put the mail in the box though. Checked tracking next day said no access. This has had happened multiple times. Itll take an extra week before itll finally show and if you try and call to pick it up.... HA! Good luck...

Absolutely terrible the management here. They messed up holding my mail & then dont want to take responsibility. The management here needs a change. God dont like ugly.

Worst post office ever. They provide a phone number but will never pick up. Super frustrating!!!

My family and I went to this post office with our newborn during Covid. We had two passport appointments with Yolanda. She was absolutely terrible. I made a mistake filling out the application - instead of offering to help us she wanted to turn us away...after talking to her for 10 minutes I was ready to leave but she then told my husband she would process the passport applications anyway. We thanked her. When it came to taking my husbands passport photo (we extra did it at the location to make sure biometric guidelines were met) she took a photo with his eyes closed and wanted to send that in!! I told her to please redo the photo - begrudgingly she did. Then she submitted both passport applications to the department of state - which photo did she submit for my husband?? - yup, you guessed it — the one where his eyes are closed!! We can now apply for a new passport thanks to her terrible customer service and lack of knowledge. Avoid Yolanda at all cost.

Duston W might be one of the worst usps supervisors leading to the post office failures. He damaged a package of honey bees then at one point blamed me for not picking up fast enough, I was there before they opened to pick up. He killed thousands of bees and I lost hundreds of dollars. Bees have a long list of things that kill them now the post office is on that list

By USPS standards, this is a very good post office. The employees seem competent and knowledgeable. As a small biz, we have shipped hundreds of packages at this location and they have never lost one. Reliable shipping without excessively bad service is a win at any USPS.

We had to book an appointment months in advance just to get a new passport and then they cancel on us AN HOUR BEFORE and tell us they can’t reschedule us and we have to make a new appointment which is going to be another few months away, they’re a holes who don’t care about anyone they serve. they didn’t even try to reschedule us for a sooner day they just told us to find an appointment ourselves, what jerks.

In one word: Joesph. Super friendly Everytime I go to this location. Extremely knowledgeable and helpful. One of the most professional folks Ive met in the industry. Takes pride in the job, protects his people and does with a smile and a humor. Gotta love this guy. Joesph if youre reading this, thanks bro, youre always the bomb.com!

Pflugerville post office employees are very nice and helpful. I went to the Pflugerville Post Office a lot just after I published my first book to mail out books to customers. The employees shared my enthusiasm for my task! And even more, they were patient and helpful with my package is going out.

Terrible service. They robots so they saying all the nice greetings but have the worst attitudes And no patience for ppl. No pens are out so after you in line for 30 minutes and still need a pen you get treated poorly lol like y’all know some ppl never go to the post office right? We don’t know what to do help US . Super annoying!!! Somebody almost gone have to catch a fade 😑

My first time at this post office. I was shipping some goodies to my brother who’s in the military. All the workers seemed courteous especially during these trying times. Joseph is the best!!!!!! Professional, friendly and super helpful. 5 stars ⭐️

Shout out to Joseph for being the nicest, most professional clerk of any post office or store for that matter. Actually all the staff are reliably the best of any post office I’ve been to. They even apologize when you wait in line. Not just one; they are all nice. The wait time is always minimal. Very helpful. Surprising for a gov. office.

If I could give a negative star I would!! The automated service gets you absolutely nowhere!!

This is my primary post office and the only one I prefer to go to. The staff is always helpful and pleasant. They handle frustrated customers well, and are never rude. A huge thank you to the staff, if yall read these, Im thankful for you!

Thwis Place sOoOoOoO bAd. Whats Wuong with thewe cwustomew sewice. UwU. But seriously, we waited 3 weeks for mail and gave several complaints. Where is our mail? Well its definitely not here! Some of the people there are actually nice though.

I have 3 open cases with this post office and no one had gotten back with me!!

Telephone service very poor and automated just useless!

I could not believe the system showing delivered but I have not received any my order. So where is my items? No one respond for that and I lost my money and time .

Dorothy and Missy- THE DREAM TEAM!!! Are amazing Lol 😂 I have never been to a post office and leave with such a big smile on my face and very satisfied with my service. They made what seemed to be a very nerve wrecking, anxious situation, super easy and smooth flowing that I literally felt like I want to go there all the time haha. Thank you both so much for helping me out with my passport and helping me feel more comfortable about getting on an airplane, I thought i was going to need to take one of you with me on my flight to help me calm down, but even just the smiles and laughter you rendered to me and out of me was enough to make me feel safe and satisfied on my vacation.Great Service!!! PS.. YALL NEED A RAISE!!!!

I called them regarding a missing package and the staff was very patient and helped me track my package. I have also visited this post office several times and found the staff very helpful, for regular mailing as well as passport services. I live in the Spring Trails Neighborhood, and the mail carrier is very professional and takes extra care and goes beyond her basic responsibility to deliver packages.

Kat is so professional and customer service oriented. She is an amazing employee. My package was accidentally lost, and put in the wrong box. Kat took her time and patiently looked through all the boxes. She was able to find mine and recover package. She is Amazing!

Yolanda is a disaster. I tried to get a passport. While trying to figure out what steps i needed to take, she said you can make another appointment if you would like and walked away dissappearing into the back of the facility. She reamerged after she thought i had left. Completely avoided trying to help me and hid around the corner till she felt that the coast was clear . You should be ashamed of yourself Yolanda.

Shout out to their supervisor Vanessa. Very friendly n super helpful. Found the package i thought I lost in like 5 sec.

It has been nearly one month since we moved to our new house. The post office still has not given the mail box key. Every two days, I have to visit the post office to grab the mail. I am waiting on a long line at this time (4:45pm) and am not sure if I will be lucky enough to get my mail. Not very encouraging in 2021.

My mail lady Heather is an absolute Allstar!! Rocking out to her music and relentlessly going above and beyond for us at every turn. I run a business and without her, well I cry to think the thought! Ive left my keys in the lock, Ive missed packages, you name it - she always goes the extra length to make sure I am taken care of and I love her so dearly! If every mail person was like her then yall would have 5 stars across the board! Thank you so much Heather ❤❤

This post office cannot seem to get mail in the correct mailbox. At a minimum I have 1-3 pieces of my mail put in someone else’s box or vice verse EVERY month. The latest, my son’s graduation card. Seriously, PAY ATTENTION TO WHAT YOU’RE DOING!! I had one piece of mail I kept returning and finally wrote on it ‘look at the address’. And they wonder why no one wants to use USPS.. Oh, I tried to call them to discuss the issue-no one answers the phone. Worst. Post. Office. Ever.

Worst location. I don’t know the name of the executive served me. She is impatient worst attitude. I don’t know who gave her job here. Should never serve in that location. I would request Usps to take strong action this employee. Did not listen to the concerns showed too much of attitude.

Worst post office I have ever been to. Thei drop off box has been out of order for weeks now and if you come before or after office hours, there is no way to drop off packages. On website and door opening hour is 8am, but I am here at 8:50 am and they are not open yet. Just waiting here for someone to ahow up and accept my packagesz. If I had time to show up during office hours I wouldn’t waist my time off hours. There is a reason drop off boxes are located in post offices and it is super inconvenience when they don’t bother to fix it. Very disappointed by this location.

It seemed they had changed employees for the better but went in 2 weeks ago mid afternoon. The line was very long and was moving very slow. One worker was allowing people with questions to skip the line ahead of other people who had been waiting much longer. When I finally got to the counter I couldnt understand anything the gentleman was saying. I asked him to repeat several times and he made no attempt to slow down. I asked about the timeline for priority versus regular and he said my envelope could be mailed for $ .70 cents or $8.00. Really?? I ended up going with the $8.00 route because I thought it would make it in 2 days. It didnt. It got delivered on the regular mail timeline of 3 days which I know this because Ive mail things to this location before. Incredibly poor service and poorly managed.

Fantastic neighborhood post office. Theyre always kind and super helpful!

I came in to get my mailbox keys. There was a VERY long line. I checked the list of things to use the Quick Door for and it did not include key so I stood in line. When I finally got there the guy told me I had to go to the Quick door. I was really aggravated and asked if he was serious as the list did not say keys or I would have saved myself the long wait. I went to the Quick door line and waited. Thankfully the sweet lady Dee at the counter called me back over and said she would help me after standing in line and apologized for the man. THANK YOU MS.DEE!! You turned a bad day into a good one YOU ROCK!

My packages have been missing for over 11 days. The Pflugerville Post Office lost them but the mail carrier logged then as delivered when they were NOT delivered. I had to file a formal complaint with the Post Master General because 7 packages and mail were missing from July 20th - July 24th. After filing the complaint I received a rude phone call from Supervisor Vanessa telling me to come pick up my packages before they returned to sender. When I arrived today Vanessa has a bad attitude and says she doesnt appreciate me making a complaint against the PO or her mail carrier. Vanessa is rude, uneducated, and doesnt know how to deal with customer complaints. She is a Karen at the post office and she should be FIRED immediately. I just wanted my packages delivered and really didnt want to deal with Vanessa or her attitude. How did this person become a supervisor? She is the most unprofessional postal employee I have ever encountered. If you dont like your job Vanessa, find a new one.

Very poor labeling and directions to help people to self service options.

Horrible service. I requested a package intercept on Tuesday and found it was cancelled on Friday. Called the post office and no one could tell me why it was cancelled. I asked if a message could be sent to the carrier to have the package held at the facility and was told it would probably be too late. The representative didnt attempt to contact the carrier. This is not the only time I had issues with this location. A few months ago, a temp carrier consistently delivered the wrong mail to my mail box, I had other peoples W2s in my mail box and I had to contact my employers to have my W2s sent again. THE WORST post office I have ever dealt with. TERRIBLE!!!

I got 3 packages that say delivered (2 on 11/29 and 1 on 12/2). They never came. I’ve been to this post office many times asking about them. I’ve talked to our post man about them many times. They were “delivered” when he was on vacation. The person who was subbing for him was deaf so he says he can’t ask her what happened. I wouldn’t be upset if it was delivered and someone stole it from the mailbox (we have a community mailbox). However, that seems unlikely with two separate delivery dates. What really gets me is how many times I’ve been over there just trying to talk to anyone and I keep being told a manager will call me and no one calls. I’ve filled out physical and online complaint forms. The company won’t refund me or send replacement. My only option is to call the police and file a report about stolen mail but it just doesn’t seem likely. I’ve never had a problem with packages except for when our normal mailman went on vacation and now these are missing.

Customer service on 0. Went to pick up my keys for the P.O. Box that I had paid for and reserved online. The lady who helped me was so nice and friendly. Unfortunately, the man that was there was extremely rude. She asked him to make sure that the locks on my box will be changed. He just snapped at her which was very uncomfortable to watch. He said it would be changed by the end of the day because he was so busy. That was first thing on a Monday morning. I gave it a few days because I too was busy and even waited until the end of the week to have a small package delivered. On Friday afternoon, I went to check my mailbox for my package and my key does not work!!! It was a few minutes after 5:00, but the window was still open and I saw a frustrated customer being helped. So I waited and got to ask the “manager” to tell me why or give me an estimate of when it will be done. Her reply was I don’t know but we closed at 5:00. As she tried to close the window, the same rude man that said he was going to change the locks 4 days ago said (again very rude) that it takes 3-5 days before he can change a lock. So my calculations tell me it should be done by Saturday. His response to that was “maybe”. The manager again repeated that they were closed and closed the window.Horrible communication, horrible customer service. Again the ladies that help you at the counters are lovely and polite but everyone else that actually has to do the leg work sucks!

I had a package marked as delivered 2 weeks ago and has yet to show up. I emailed the PO about my missing package to me and they said they would search for my package, but I havent heard from them since. Some employees are NOT doing their job.

I left a simple one star review several months ago, but I no longer feel one star is appropriate. I’m pretty irritated with google for forcing me to give them even one star. I have called every single day, multiple times a day, for over a week. At this point its a game. The game is called “Can anyone answer the phone?” Over the course of the week the answer has been NOPE every single time. Perhaps they sent it back along with all of my packages one day after picking them up. Perhaps the numbers on the phone frighten and confuse them as clearly counting and simple math is not their strong suit. I know what you’re thinking, go up there! Which is what I did. Where Louis literally laughed in my face and called me a liar. This place is whichever layer of Hell is sloth. Amazon cannot put these clowns out of business fast enough.

Great service and friendly staff.

Amazing post office! The wonderful lady with the tattoo has helped me multiple times to get things done quickly while taking the time to be comforting and sweet. Heres your positive review :)

Much more recently remodeled than my pickup location on Doublecreek Dr. Arrived at 8:25 on a Monday with no line at all. Super friendly staff, much nicer than the previous location I used. Overall, a very pleasant experience that just seemed less stressful and more calming. I derive a large portion of my income by buying and selling items online so this atmosphere was much appreciated.

Friendly Staff and consistent workers. Refreshing to observe this kind of workplace. Thanks

My favorite post office ever! Ive been coming here for 23 years and they are always friendly and helpful. I appreciate their attention to the length of the line. They do a great job to take care of peoples different needs quickly. Today, Joseph (red haired postman) was super helpful with options.

I just moved to Austin 2 months ago. This was the closest post office. I was a little surprised at the low reviews, but thought I’d try it anyway. What a PLEASANT surprise. The people were very friendly & helpful to me.JOSEPH was terrific: I had lots of questions, which he answered patiently. He explained the best way for me to send my package. He welcomed me to Austin.I appreciated his help a lot.

I’ve been going here for a little over 2 years, I’ve never had a single problem and every single employee that works there has always been polite . I ship almost 10 packages a day and they never have a problem doing them for me . The scales I can assure you are not broken, I ship constantly the same things in the same size box, and the cost is spot on. This is a very nice facility and well organized. Like every other place ever if you go at lunch or right before they close they are slammed but if you put some thought and plan when your gonna go it’s painless, I 100% recommend

A package was said to be delivered at my mailbox the other day, but when I went to retrieve I found no package nor key for the package containers. I called the location, they investigated, and that same afternoon there was a key in my mailbox for the parcel I was expecting. I suspect the carrier just forgot to leave the key initially.Mistakes happen, no big deal. Their quick turnaround to resolve the issue is what really counts here. Thanks so much!

No one seems to answer the phone. Im on the 4th call and the phone has rung 67 times. Are you trying to tell me that there is NO ONE there who can answer a phone? You would think after 67 rings someone would pick it up. Im calling because the locks on the parcel boxes where I work are rusted or in need of oil. The keys dont work and I cant retrieve my parcel.My next call is to the national office in Washington DC. I can guarantee that the post office gets a call from DC they will answer the phone.12/2/19 - Once again Im trying to get anyone at the Post Office to answer the phone. I let the phone ring over and over until it hung up and would redial for a total of 140 rings. The locks on the communal post box is rusted and Ive reported it on 3 occasions, yet they do nothing about it.

Trying to give em a call to ask a simple question after dealing with the general number and dealing with answering machines. I called several times and it rung until the line died due to no one answering. Finally after about 7-8 calls they answer but quickly put me hold 😂 it’s clear they don’t want to do their jobs here.

The AC has only been halfway functional at this location all summer long. The staff is good but if one of them snaps and burns the place down because they cant take the heat anymore, no one should blame them. Seriously, its over 100° half the summer and yall cant spring for a window unit for these guys? Cruel and unusual.

Ive used Pflugerville Post Office 31 years beginning with the original post office right off of Main Street. When they built this one on Heatherwilde, having all the original employees transfer over was wonderful. Theyve had a turnover of front counter employees over the past 10 years, but this hasnt affected their level of service. The employees go out of their way to help you, greet you, are respectful and have great senses of humor. I wouldnt go anywhere else.

Don’t know his name, hindu guy working today. He was the only one with access to money orders and he was very unprofessional. You come in, don’t get greeted, the social distancing lines are not explained. I waited 10 minutes in the wrong line, went to the other just to be told That only one cashier has access to money orders, waited another 45 minutes because he was dealing with a customer issue, I finally get to him, my card gets declined, was gonna move money over to my savings on my phone and he kicks me out the line after only 35 seconds of serving me, after I waited a whole hour, his reasoning?” He has to help other customers”. It was only going to take 1 minute. I left so upset and spent $12 on a money order at ace cash express. Never in my life have I been so livid, came back home and took it out on my family!

Getting my passport renewal this location was the great, Quick and easy process!.There was Zero waiting time 10:50 am. Literally shortly after I had arrived from the round rock location which by the way it’s a no bueno place.I was attended by miss Yolanda. She was kind and polite. We review ALL the documentation and money orders that was requested for my renewal. She Made it pleasant and simple! Thank you ma’am. You made my day!

I sent important documents through the mail yesterday and today one of my neighbors brought it back to me having found it on them on the ground. There is only one of these and ccopies are not valid. DO NOT TRUST the US postal service with any important documents they simply do not care.

Ive been calling the post office since 9:03a. It is now 9:22a. I have actually called 10 times and no one has answered the phone. I am at work and have much better things to do than to wait 20+ minutes for someone to answer the phone. This is really bad customer service to say the least. Very disappointing. If I could select 0 stars, I would.

I was there for 30 min waiting to pick up my mail and no one help Had to leave empty handed

If you happen to get a good mail carrier, all is well. If you get a bad mail carrier, like we have now, your life will be hell. If you need to talk to someone, dont try to call. They never EVER answer their phone.

Just amazing how slow the people at the “Quick Service Door” are. It’s no less than a 10 minute wait to get service even when there is no one else in line.

Refusal to answer the phone. I put it on speaker and leave the call until it times out. Ive done this for 2+ hours, multiple days at a time. I have not once succeeded in getting anyone to answer at this location. This is just one of many issues Ive had with them including no one being able to send emails, parcel lockers being broken into and no one alerting us, leaving inaccurate article numbers at our door. Truly terrible service and company. Avoid them however you can.

Hate coming in here when I have to actually deal with someone. Just left today after an unnecessarily condescending and rude confrontation with one employee over a simple misunderstanding about stamps. The guy was loud and embarrassed me in front of everyone and I just left without even getting what I came for. I think I’ll just pay to print shipping labels at home and schedule pick ups from now on or just pay a little more and ship through the UPS down the street.

Review for passport services ONLY. The employee who helped me was very knowledgeable and polite. I showed up at 1pm sharp for their walk-in block and there was only one person ahead of me. This location doesnt seem to be overloaded. Whole application took 30 min including photos.

Ive come here several times and its always a lovely experience. The line moves quickly and the employees are super friendly.

Not sure why this place gets a bad wrap, it’s the only post office I use and they’re SO nice every time I go. This morning there was a huge line, I had three large packages and my two year old. I’m not sure her name, but I think she was maybe a manager? Anyway, she suggested I use the self service kiosk for sending packages and walked me through it all. As I was entering information she was even talking to my daughter and keeping her busy. She was so kind and could have easily showed me to the kiosk and walked away. I was in and out in five minutes. Thank you so much for your help!

Worst post office ever. Our neighborhood mailbox was damaged over 5 months ago. This forced a block of neighbors to have to go and pick up their mail from the post office. Currently, were in lockdown during the pandemic. They finally replaced the box, but didnt inform anyone. Im guessing that my new keys are at the post. Every time weve gone here, the line moves *extremely slow* Ive had panic attacks in there because the service was so awful. Now were in a pandemic, and I cant pick up my package (which should have been dropped at my door, but thats another mistake they made) because the lines go around the building no matter what time of day. I hate this place so much, they turned me into a Karen.

They left a Final Notice slip without ever giving a first notice, then when I authorized my fiance to pick it up on the back of the slip as indicated, as we usually do when a package gets stuck at the post office, they did not allow him to pick up the package in spite of the authorization. This is ridiculous!

Joe the manager is a great asset. The staff works hard and most of the issues people have are with postal regulations several levels above them and whatnot. The staff here and Joe the manager work hard and are excellent with customer service.

After reading some of the comments, I see there were lots of people having the same issue as mine. The key is not working for opening the parcel locker. And it seems like the post office never care about this problem and never fix it. I am so frustrated. Im having a live plant delivered in the locker and now I have to wait for the mail man to swap the key. The plant would definitely die by then. This is my third times having packages in this locker with no working key. I just hate them so much now.

I almost didn’t come here because of the 2 star rating but did anyway because it was on the way to the grocery store. Was in and out in less then 3 minutes to buy postage for 4 packages! So easy and super friendly!

Was in and out in 10 minutes (about 245pm on a Wednesday), attendant was super friendly and happy to help !

Mail drop container is damaged. Can’t drop letters or packages

So crowded in the morning and only one clerk. Very very slow.

What in the world do I have to do to make sure my mail carrier ACTUALLY comes to my house to get the signature for the package when it needs one. This is the 5th time in a month in a half that the mail carrier never came to my house to deliver the package and get my signature and just wrote that there was a delivery attempt... never mind that my mail carrier has delivered to the wrong house twice. How do some of these people have jobs. Your establishment is an absolute joke. One or two missed deliveries or stuff like that is expected in a job like this one but 7 issues in a row is a pattern and something needs to change. A pigeon would probably do a better job at this point getting my packages to my house than this crew.UPDATE: They still have yet to come to my house to get my signature. Still on a hot streak!

I have lived here for 2 months and so far this is the worst post office I have ever dealt with. They have failed to deliver 3 packages on the online tracking from the vendor it says they attempted multiple times to deliver. Left notices successful delivery LIARS... you fill out complaint forms what is that going to do!!!!

Took my kid for her passport today... BEST SERVICE EVER, VERY EASY AND FAST PROCESS, AND THE MOST PROFESSIONAL, NICE AND SWEET LADY IS IN CHARGE OF THE PASSPORT APPLICATIONS, and the guys at the mailing line as well, as far as I could see. This facility is a five star for sure.

Absolutely terrible in regard to their passport services. I called over 300 times on Friday morning (the only time they will field requests for appointments) and I was not able to get through. I called around noon today to try and understand a better solution. Ms Camilla Johnson was very abrasive when I asked if I could come in to request an appointment. I do not recommend utilizing the passport services at this location and I certainly do not recommend any interaction with Ms Johnson due to her poor attitude.

Parking lot is way to small for a truck and trailer. The little island end caps you have to try and maneuver around a dam pointless!!! I dont like riding my wheels over a tight curve for no reason! The staff is very helpful.

USPS has tools for you to schedule a re-delivery, but the local post office probably never take a look at it. You can see from tracking status that a re-schedule request has been made, and then after a few days, nothing happened. Called the 800 number (i have to request a call back because every time i call, was told 1hr+ waiting time) and was told all calls will be taken by the call center, not local post office. So you have no way of contacting the post office except for a walk in. So my suggestion is if you miss a delivery that requires a signature, dont bother go with other options listed on your note, just go to the post office and save some time.

We had a passport appointment for my 2 year old. I have to say, I was expecting a wait and maybe some difficulties after seeing some of the reviews here. But the experience was actually really awesome because of Yolanda. (forgive me if thats spelled wrong). She helped us process my daughters passport, took her photo, and also took my photo for renewal, even though I wasnt scheduled. She helped us correct some form errors that we made, and she was extremely nice and helpful. She really knows her stuff and had everything done within 10 minutes. At the end of the appointment, she brought a box of new toys and books to my daughter to select a prize for cooperating for the photo. We asked if those were donations, and she said no. When we pressed her to find out how she gets the items, she said she buys them for the kids! Now that is above and beyond! What an awesome person! My daughter selected a new barbie in the in the package. We all walked out of there happy, and very thankful for Yolandas service. By the way, Im willing to bet she deals with some pretty difficult, entitled people on a daily basis. So if youre one of those, YOU better be nice to her. Thank you.

Not only are they HORRIBLE at customer service I have 3 boxes at my mailbox...no key left for me to recieve them. Then when you go to the PO closed at 1pm. Doors closed but employees just chatting it up. Knocked and knocked. Nothing. So when you need any assistance when they close they close. Not there mail not there problem. Sad. If you can dont use them.

Never have any priority envelopes. Dont even have labels right now. Sorry excuse of a post office

There are a lot of great things about Pflugerville but our post office is not one of them. Constantly having neighbors bring us our mail that was delivered to them as well as having to take mail put in our box by mistake. Their app shows a package delivered today but its no where to be seen. Try calling the po about it but cant get anyone to answer the phone. I guess this is what happens when customers have no choice in vendors.

The only Post Office Ive ever been to where I experience excellent service with every visit. They greet you with a smile and never rush you. Keep up the good work! If only the rest of the postal system could learn from your kindness.

They have lost 8 of my packages in 1 week. How is this not being investigated??

I notice that many give the USPS a very bad rating. So it is time for some of us with positive experiences to step up. This local postoffice has served us very well for the last 30 years. The people are always friendly and our mail man goes out of his way to place our packages on our front porch (petting the dog along the way). These are great people who work very hard. I would pick USPS over UPS or FedEx any day!

I paid a little over $5 to mail a certified letter and they lost it- it was scanned once at the post office upon receipt and they dont know what happened to it from there. No refund, no free resend. They just didnt do something I paid them to do, and apparently thats my problem. Their customer service was as poor as it gets too- not so much as a fake apology. Wont be returning.