I really hate to be writing this review right now. I have been a customer of this location for roughly 5 years. Service has always been wonderful and I have always come back every 4 weeks for a pedicure or maybe even to have my nails done at the same time. I elected to go today after getting out of the hospital for a week to treat myself to something nice upon arriving I noticed a sign above the building that said New Management new attitude I was kind of surprised to see that the management had changed but figured I would go ahead and give it a shot. I went in and was quickly placed into a pedicure chair I decided to treat myself and do the more expensive $50 organic pedicure. The service was less than desirable. It was rushed. I figured since it was more expensive than what I normally get it would atleast be of somewhat better quality. Boy was I wrong. The water was barely luke warm even after me asking to have it adjusted to a little hotter. The massage was more like a quick rub in of the lotion. The hot stone massage was fast and not anything as near as good as I have received before. I was told that the normal polish I use on my nails were damaging them and I needed to pay for gel. I politely declined as I dont like gel polish. The technician hurt my toes when trimming my cuticles. I jumped a few times. When he was done he moved on to my manicure which mind you I said I wanted my nails done which normally would mean acrylic but I went with this.... He was quick butchered my cuticles and he rushed through before polishing asked me to pay. I gave him my card and he ran it for the $68 for the pedi and Mani. Normally I would be ok but then he quickly polished left it clumpy stuck me at a drying table for 25 minutes and moved on to the next.... Never came back to ensure my nails were dry or even looked decent. My 8 year old could have painted them better than this. Sadly I will not be going back. If I could dispute my cc charge I would.
The worst place i have ever been. Dirty cant speak English. They do not charge properly because they dont know prices. My advice is to run away.
So I had the most traumatic nail salon experience in my life. I had gotten acrylics while up in MN for a holiday party. Nearly 4 weeks of growth since then and I had cut them once. Decided I should have them taken off before the baby shower and maternity shoot this week. The guy who did it originally attempted to PRY THE ACRYLIC OFF MY NAIL. Then had me soak then in a strong acetone for at least a half hour. As he worked to get the acrylic off, my paper thin nails got buffed even thinner and pitted by the dremel. Then at the end, and this was the worst part, he decided he was going to cut my cuticles, even after I told him Id rather not have them cut and to please just moisturize them. He didnt listen to me. I now have very bloody, very creviced, very painful thin nails (thin due to being pregnant). I was very polite the entire time and kind of went into survival nice where youre really not ok but trying to just get away. He gave me a significant discount because of how painful it was and it truly was a difficult task. I tipped him well because I had decided to tip well before the clipping of the cuticles. After that point I couldnt think straight.I may have broken down once I got out of there and saw the blood pooling around 2 of my nailbeds...
I went on a Sunday. I was the only customer in there. An older lady did my pedicure. I was put in a tub of cold water and I had to tell her it was cold for her to put hot water in it. By the time she put the hot water into it, the tub was too full and not even warm. She did my pedicure, after she was done she told me to sit for 5 minutes. I looked at my toes and noticed they were crooked. I waited for her to come back, after about 10 minutes, I ended up putting my flip flops on myself and walked to front to pay. There she was sitting and BSing with the others. I did not leave a tip. I should not have paid for it. Worst ever.DO NOT GO THERE.
I went to this nail salon and the lady that did my pedicure was so sweet but the youg lady that did my nails was rushing not taking her time and was a bit rude at times. They said it was going to be 45 dallors ended up being 76 dallors. My nails we done right but its been done right before with better service I didnt like they change their price. Not going back.
This place is clean and very nice on the inside. The people are friendly, but they have no idea how to do good nail work. The acrylic was applied way to thick on mine and my daughters nails. It was lifting around the cuticle after one week. I would recommend going somewhere else.
Do not waste your time or money here. They did not put polish all over my acrylic nail, they are bumpy and uneven. Was ready to get OUT of there!!!!
Went to get a simple mani 45 mins before closing and was told no one would do it. Extremely unprofessional and rude.
I have been here several times. Mrs. Diane takes her time and care to give the best quality of work. I live over an hour away but the drive is worth it. I will continue to make this drive for this because Mrs. Diane takes such care and has so much pride in her work. Being able to call ahead and make an appointment with her is also a plus.. along with the clean and comfortable environment.- Michelle
Caption: Too many incident and Discrimination.I feel like half of this is my fault. It’s just too convenient for me that’s why I kept coming back but never again. I should’ve never came back the first time I had my service and I was unsatisfied. My service was rush and overcharged for my regular Manicure with gel polished and Pedicure. But I like to give people chances and benefit of a doubt. I came back once again the beginning of the year. Once again my service was rushed and my pedicure was nasty. It wasn’t properly clean. I came back to fix it and no one wanted to take care of me. Ok cool I don’t mind waiting. They took care of me in less than 5 minutes and just clean the sides of my toenails. Didn’t bother removing the polished and clean the my toe nails. But I’m a faithful customer and like I said maybe I came at the wrong time!I came back for the last time. For my birthday since I wanted to treat myself. I asked directly for my usual nail tech since he was there this time and usually take a good care of me. I came at 5pm 2 hours before closing I notice that my service was being rushed, he even forgot to put a layer of glitter polish on my nails that I had to remind him and top coat. And he got the ‼️WRONG ‼️color for my finger nails. So I came back the next day he wasn’t there. *sigh* just my luck. I decided to contact the manager/owner of the place to indicate this problem but yet I didn’t get any respond or any acknowledgment. Decided to let it go. I came back within 2 weeks to remove the wrong polish on my hands. The girl on the very left when I was entering greeted me and sat me on her table.I politely asked if she can remove the nail polish of my nails. She spoke her language next thing you know I’m being moved to a different table‼️ this is not the first time she ever done this when I visited this Salon. This happens frequently when I come in and it’s her turn to take a customer she sends me to someone else. I just feel like she doesn’t ever want to give me service in my opinion. Since she did this 3x in my visitation on this nail salon I felt discrimination and embarrassed like why am I being move. How simple is it to remove a gel polish. And of course I was charge for removing the wrong nail polish that was applied on my nails. That was the very last time that I’m going to contribute my money to that kind of business.
Not even 1 star!! Half a star for being clean. She said she couldnt do the color i wanted, she couldnt do the shape i wanted, and couldnt do the design i wanted because the design guy wasnt there. So, i was wondering if she even worked there at this point then charged me $55 for the complete opposite of what I asked for. I will drive further for better service from now on.
There are always different workers in here that dont know how to polish nails. I have been going to this place for over 4 yrs and still have problems. Certain ladies polish poorly and then expect you not to get upset and plus pay!
This place is amazing...absolutely beautiful inside, very very clean, and the employees are so friendly. My nails are gorgeous. The do all the latest and greatest..offer up wine, soda, water etc. I just loved it and will go back often for sure.
Probably the worst experience Ive ever had. Went in for full set and pedicure. I was told to have a seat at the pedicure bowl as if there was not a wait. Waited about 30 minutes before I was acknowledged again. Without being asked, my pedicure was upgraded, but it was not worth the price. The massage was terrible. All the guy did was rub lotion on my legs quickly. No massage. Then for my set, it was very painful. I have several cuts on my fingers and the guy was very rough. He didnt prep my nails before he applied the acrylics. No nail polish remover, no cut down, no filing, and didnt push down The cuticle. I paid almost 70 dollars and it was not at all the quality id expected. I would never recommend this place. It looks nice, but its not.
I ONLY went here because the two regular places I go to were either busy or closed. This is Dip, not gel and as you can see I was left bumpy nails. I watched the guy (inexperienced), if you ask me, butcher my nails. Never once properly shaking off residue powder off my nail after each dip, never once filing the nail bed down with the drill afterwards (very important). He hand filed my nail and SLOWLY at that. You need to put WORK, some FAST MOVEMENT with that arm when filing a nail and it was like a sloth was filing instead. The worst part was he decided to use regular clear nail polish. Ive never had that used on my nails with dip, but always gel polish. In fact, he laughed when I told them and asked, Where they do that at? BIG MISTAKE!! I started listing all the local competitors who actually know what they are doing. Will NOT be going back. Wasted $55.
My nails are fading into a yellow color from whatever polish they use to coat them after they’re done. The polish is also chipping. It hasn’t even been a week and my nails look terrible. I paid 78.00 for them after the tip and I totally regret it!! The bow designs were expensive and they keep falling off as well. First time I went 2 years ago was amazing. This time.... not so much. God. Most expensive full set I’ve ever done and it’s terrible.
My tech was professional and quick! Nails looked great! Will be back again!
Went for a pedicure, when asked to upgrade to the deluxe package, we declined. After that we were asked if we wanted anything to drink. We asked for water but were told shortly thereafter that they were out. 15 minutes later, a woman came in, opted for the deluxe package, and got a bottle of water. Everything else was good, but something this simple and petty thing tends to leave a bad impression in your mind about a place.
I had my manicure done by Diane, she was very attentive to detail and did an excellent job! I loved it! Definitely going back =D
My pedicure was ok, however, the technician didnt do as I requested, he polished my toes the way he wanted. Although I might add, he said the polish I had chosen was transparent, BUT, I could have lived with it, because it would have been as I asked!
This was amazing! The prices are fair and the massage I received was amazing! I got a classic pedicure and plan to bring my sister and mom back next time!! Awesome!
HORRIBLE Diane or Dana ? Was horrible she cut my finger with the file about 4 or 5 times and Was throwing my hands around and I went back a second time with the guy who owned it and he made my finger bleed by holding my pinky to hard this place is horrible don’t waste ur money ! The only half good experience I had was when I had tea she’s kind but not good at doing nails now I got to herbal nails and the nail room I’ve never have a bad experience except with Kim and herbal nails do t waste ur time her go there u get ur money’s worth!
I was extremely upset !!! First of all my it took me a long time to grow out my nails to a pretty length I have naturally short nails! The last cut off all my nails to the meat and slanted ugly ! Horrible job scrubbing my feet didn’t even spend 30 seconds ... I was upset the pedicure I did myself looked better before I went to them! I am sorry I don’t recommend this place ... zero customer service ! Did not feel welcome st all .. I understand you are foreign but so am I!
Arrived at 630. Wasnt greeted. What do you want maam? We closed. Wont be back.
First fjme coming.He was OK. But could have. did better.June is the best.I Will come back.The owner was very nice and thank you..
I went in this weekend for a gel mani/reg. pedi and it was the worst nail experience I have ever had. The girl swiped my heel with the pumice stone like 3 times, she applied the salt scrub and spread it gently on my feet and legs and then rinsed immediately. She did a poor job at cleaning up my cuticles. When she did my gel manicure, she did every layer with hardly anything on her brush, creating streaks, playing with the streaks, sitting there trying to fix it as it was drying and finally giving up and moving on to do the same thing to the next nail. I dont know if she was new or just lazy, or both. But it was late, I had a child to pick up, so I just left and took it off myself at home and said I would come in the next day and they could fix the color for me. I was nice, (I do not like being an angry customer) even though they never apologized and continued to blame it on the nude pink polish (which was put on my toes and my toes look a little more acceptable). Now its the next day and I live an hour away. Its very inconvenient for me to come back today. So I cancelled my engagement pictures that was supposed to be today (cant have pictures without a well manicured hand of course!) Never trust this place to do a good job for a special event!
This was my worst experience at a nail salon. It started with the man trying to scrape the gel polish off of my fingers instead of using acetone. When he hurt me, and I drew my hand back, he just stared at me, no apology. Then he proceeded to paint my nails clear, with chips of red gel polish still on my nails. I had to point this out and ask him to correct it, twice. After he was finished, there were streaks on the side of my nails where there was no polish at all. I had to ask someone else to fix it. No apology was made during this whole process. I will never be back. Dont waste your time or money on this place.
Vince does a fabulous pedicure! My nails last for weeks with no problems too! They are great!
This is my favorite nail salon. Very reasonable prices and very good massages. I also like how clean they are.
Nails turned out awful. Could not offer what they advertise and worst shape ever. Tried to tell them and they just talked to each other in their language and nails left looking like garbage.
Great experience! Loved my pedicure & wine 🥰 Ill be back!
I hate it there worst pedicure ever...Rush job...dont waste your time or money..
Great color selection. Everyone is fabulous! And I only go there for shellac.
Paid over 100 dollars and my gel nail polish peeled off some the very next day. I also noticed when I got home I had peeling skin still on my feet.
Had to redo my nails 3 times. People are nice.
They base the costumer service on How you dress and how much money they think you have... HORRIBLE WORK AND i literally heard how one nail tech was talking to a lady with 0 respect infront of evrryone
If I could give it a zero I would. The 1st time I went the quality of work was mediocre at bespt and expensive for the work and l time spent on my pedicure. Its cleatr they dont value their customers and depend on random walkins to make it through the day. Recurring customer are not a priority... I was willing to try them again today because it sunday and my normal shop is closed but of course they advertise that they closed at 6 I scheduled me day to be there by 4. I get there at 4 and they tell me they are closing early. Huh...? Random hours. Random work. This place is hit or miss. Odds are theyll be a miss if you try them too.
Very unprofessional! called to see hours at 515, light was off and make states they close soon. but close at 6. i would not recommend this salon to anyone
They do terrible work here! They rushed my nails and painted them like a 3rd grader. Dont waste your money herr.
I came in to get a specific design that i had a photo of, before i sat down i showed them the picture and asked if it could be duplicated. They said yes. When he got done, it looked like crap! I told him i wanted the design taken off, he rudely was like WHY !?! . . . Ummm obviously because it looks like CRAP! Not to mention he cut me multiple times and didnt even apologize. Im not sure what happened to the old staff that used to work here, but these new people suck!
I was very disappointed with this place, my nails were uneven, out if shape. I will never go there again. 🥶🥵😱😡
They are rude and disrespectful, horrible service.
I went here & it was good
Terrible experience. Ripped my nails that should have been soaked off. Paid too much for new set. Not shaped like I like, but want even asked!
Good place
Great service
Awesome!
Lucy is the best!!!!
Expensive