I really do not like the dentist, i have dental phobia or so they say, however this was a nice experience. The hygienist put on some nice music for me which made me feel at ease and the ladies at the front desk were very lovely. Sulen Tamayo was great to work with, she went above and beyond to make sure my insurance information was in order and to make sure I was seen by the best doctor they had on staff. The customer service/care was superb.
I went to this dental office after calling and being told they would not charge to check a tooth that was aching. There was a promotion that clearly stated they wouldnt charge x-ray. However, I was charged and when I called them they said that was regarding the doctors visit. The problem is that they had never mentioned they were going to charge the visit, so much so, they never asked me for my credit card number at the spot and never charged me right there. Surprisingly, a couple of days later they started sending mail with a charge of $59 that was later sent to collectors and now it was increased by 25% so collectors can also get their share. Also, when I called and spoke to the manager she said she could not do anything because she was not there at the moment I was seen by the front desk people and could only apologize for their fault. The advertisement was shady and led the customer to a false idea. With that said, they should be held accountable for that, not the client.
I have been going to Dr Young for 7 years and I always go in with a smile. After the fantastic way they always welcome me and treat me I always walk out with a very clean and bright smile!
I have severe dental phobia, however this past Friday I went in for a root canal my dentist Dr. Godoy was so supportive and held my had while the specialist endodontist performed the procedure. When I say I didn’t feel a THING. I was so happy I hugged him.
I have had a wonderful experience at Towncare dental since the beginning of this year. I saw Dr. Berkowitz and Dr. Godoy, both provided exceptional care and I found them to be extremely polite, kind, and thorough. The hygienist, the support staff, all are very professional and friendly. Also, they are taking all necessary precautions to minimize the risk of COVID-19 infection at their office. I have already recommended them to my co-workers and would recommend it to everyone.
Very good dentist, no long waits in waiting room.
They don’t want your business!After waiting three weeks for an appointment they canceled it only two days before and rescheduled for the following week only to let me know that when I come it was only for x-rays, not A cleaning in the same visit. Who has time to go back-and-forth visit by visit. X-rays, exam and cleaning always happen in the same visit in other places.Seems the doctors here make enough money that they turn away whole households. My husband and I both wanted to come and both need work but apparently the front office manager doesn’t care about helping the business generate revenue.
Excellent service. The staff are friendly. I feel comfortable they are taking the appropriate COVID Prevention measures and care about the quality of work they do.
Absolutely amazing experience ! Very clean ! Staff and Dr Goodoy is very friendly and professional.
Best Dentist ever. Dr. Young
Worst dental experience of my life Dr.Godoy she is the rudest make believe dental dr. I have dealt with. There is to much to say but she does not know how to measure for dentures couple of times she did lousy measurements at after 11 months received them on 1/12/2021 horrible fit my gums hurt the teeth are hard to see when I smile. Just terrible chances 😪 are I will not wear the denture as they are very uncomfortable and feel pain from wearing them. Would not recommend this dental office to my enemies.
The facility is very clean, friendly staff and professional.The waiting is very minimal.
I had the most excellent experience with everyone at Towncare Dental.Dr Lisa Young is an excellent Dentist, who is gentle, caring and highly proficient. I received great care, an on time appointment (which means a lot to me because I work and my time is limited) and complete professionalism from the front office Receptionist, Dental Assistant and Hygienist as well. A big thumbs up for everyone at Towncare Dental!
I really like the service in this place, they were very honest and friendly. The place was really clean and sanitized, I felt very comfortable both times I was there.
Walked in with my partner because he has been having pain. We are not patients of record, but got rejected for treatment. The girl upfront did not even try to offer us a future appointment. She told us that they have nothing for today and that the doctors were leaving.
I love this dental office, i went in for several things that I needed done and I was very satisfied with the work that was done. The person who took my payments Yaleiny was very nice and caring as well as the girl who assisted me in doing my next appointment to continue my dental plan. I highly recommend
Love coming to this office.......Dr. Young is so patient and kind. The staff especially Stacey and Sasha are so helpful and caring and I always feel at home here. I especially love Stacey at the front desk. She is so sweet and really calmed me down after I had an issue. She made my experience there awesome! She has great customer service skills. Alex is also so sweet and patient and gave me a great cleaning. I definitely recommend Dr. Young and her staff!
I was recommended this dental office by friends and I’m glad I decided to switch dentist to come here. The staff is very friendly and helpful. I needed some work done on two teeth. They took the time to make sure things were done correctly. I’m very happy with the care and professionalism I received.Thank you Towncare dental 🦷
Towncare Debtal of Pembroke Pines is a wonderful office. The front desk staff is so friendly and warm and welcoming! Dr. Lisa Young is the best dentist i have ever had. She is Knowledgeable, handles patients with care, is direct and about her business yet kind and friendly. I would highly recommend this office and the doctor. I will be moving to palm beach county in a month and I will remain a Loyal patient of Dr. Young because of my experience with the people at this office.
All that is on their mind is money real expensive and charge for every little thing WOW
Great service, outstanding team!
Love this place! Im going to make it my new dentist. Its hard to find one to make you feel so comfortable. The dentist for me info her schedule and fixed my tooth before the upcoming holiday! She showed concern and provided great education on dental health. Thank you! I will be returning for sure!
Staff was extremely rude. Emergency Appointment was made and upon arrival the dentist informed me that she could not see me and advised me to return to the doctor who I normally see. Staff manager was observed rolling her eyes as she spoke to me as I addressed my concerns about not being attended to. I would highly recommend that you find yourself another dentist office who prices themselves on customer service and attending to patients.
I had such a great experience going here and seeing Dr. Godoy! The office staff is very professional and friendly. They are always willing to help and explain payments in great detail. The dental staff is great as well. Never before have I been to a dentist who explained why I was having the problems I was having and how to help them. So happy with this place. My new dentist for sure!
Recommend this office, nice staff great attention. Clean and helpful.
I havent been to the dentist in ages. I was very nervous about my appointment today but I can truly say that thanks to Dr. Young I had a pleasant experience. She was very patient with me and took her time to answer all of my questions and concerns. I also had a great experience with Pamela who took her time to go over my insurance information. I had questions after I left the office and called Pamela and once again she took her time with me to clarify any questions or concerns that I had regarding my insurance. I didnt get her name but the woman who did my x-rays was great too!The office is very clean..and the location is great. I will definitely be going back to Towncare Dental.
Dr. Young and the staff here have changed how I see going to the dentist. As someone with extreme fear and anxiety I could hardly sit in a chair without having a panic attack before Dr. Young. She really takes her time making sure Im comfortable and doing alright. After 6 years of avoiding the dentist, I go to Towncare every 6 months for my cleanings and checkup. I would never dream of going somewhere else.
It is always a pleasure to visit Dr Godoy and her team. I would recommend her to everyone. She has make my smile 100% better. The entire office is very professional and friendly.
This is friendly and welcoming office. The whole office staff is super nice. Ive primarily dealt with Stacey and Dr. Orta, both of whom have always been very helpful and accommodating. This is definitely a place I would recommend to others.
Best dentist office I have been to by far. I was seen at my appointment time, did not have to wait long, and everyone was very pleasant. Even after the visit, I had to call for a few questions and Pamela was patient and nice over the phone. I am definitely recommending your office to family and friends!
I took a family member to this office and I cant believe they have the x ray just in the front of the hallway. Thank God I noticed and I had to asked the lady for me to go out of the room since I am experiencing. Is very upsetting I had never seen something like that. Specifically in my situation.Great customer service but they should definitely change that.
Dr. Young and all of her staff are amazing. From the moment you walk in you feel welcomed. Dr. Young has a way of putting you at ease and takes the time to explain the procedures. Her assistant and and staff are equally great.
This was my first time visit and it was a good experience beginning to end. Ive been going to the same dentist for over ten years in Miami, Ive since moved and decided to give this office a try and Im glad they I did. No complaints or areas of concern here.
I been to different dentist office but Towncare Dental of Pembroke pines is by far the BEST dentist office Ive ever been to. All the staff are super friendly and attentive. They all provide great customer service and make you feel at home. Dr. Godoy was the doctor that saw me and shes super nice, attentive, and caring. She took her time to explain everything that was going on and my treatment plan. She was beyond AMAZING! I will be going back for future appointments and Dr.Godoy will be my permanent dentist.
Wonderful service
Excellent dental care with a friendly smile. The entire staff is extremely competent and caring. Even though this office is far from my home, its worth the time to come here. Best dental office in South Florida!
This office is a nightmare. I found out I had a broken tooth 3 days before we moved to this area. This made me a nervous wreck, because Ive had some really horrible experiences at the dentist. I couldnt imagine finding a new dentist so soon, and especially for such a scary (to me) problem. Luckily, my dentist in my old town knew Dr. White and referred me. Too bad Ill never get to meet her because the front desk people are absolutely unable to understand what Im trying to say so that I can get an appropriate appointment. Its unbelievable, really. Several calls, saying theyll call me back, no call back, not being able to get them on another day because their mailbox was full! They would not listen to my needs and were not at all sympathetic to my anxiety. So much stress for one appointment that will never be. Absolutely pitiful and completely unprofessional. I cant trust them to make an appointment correctly, so why would I trust them with my teeth? Ill find another dentist with a competent office staff.
Great experience have been coming for years. Had an emergency and they put me in for the same day. Friendly staff overall and an amazing receptionist that helped me with my insurance problem. Would def recommend!
Love this office! The staff is very friendly, the office manager Sunny is the sweetest and Dr. Young is wonderful. Great experience and highly recommend!
Dr. Young and Arely are awesome. I did an implant there and I was extremely satisfied with the result. Dr. Young is patient and made sure that I was comfortable with the entire process. Arely worked with me as well. I was very impressed with the work she did.
I love Dr. Young and Dr. Berkowitz, they are extremely knowledgeable, warm and welcoming. The staff is extremely caring, professional and accommodating-all the ladies there are wonderful. I highly recommend them. Thank you so much for all that you have done for me :)
The entire staff at the Pembroke Pines location are awesome! The fact that my husband continues to keep his follow-up appointments speak for itself. Five stars do not do them justice! Highly recommended! :)
Dr. Young and her team are amazing! Dr. Young and Pamela, the Office Manager impressed me incredibly. Thank you for helping me with my anxiety. I feel comfortable enough to continue to go back for all my dental needs.
I am very happy going to the Dr. Lisa Young to take care of my teeth. She is very professional and patient. She is willing to go an extra mile for you. I really appreciate that. The Staff is vey friendly. The place is always clean. The waiting time has been really short. I will finish all my treatment with the Dr. young and I will be back every time I need. For sure I recommend this Dental office. Thank you!
Best cleaning I ever had. Mailin did an excellent job. Also seen by Dr Young as an emergency. Highly recommend Dr Young. The ladies at the front desk were very professional and friendly.
Dr. Lisa Young and her professional, caring assistants have been a gift from Heaven because for the last 2 months since initial consultation to today I have a brand new mouth and smile with complete upper & lower, straight, even, super white, comfortable teeth.. as a 58 year old disabled veteran who has fear of and panic at dentist Dr. Young made me cry with my NEW SMILE, MOUTH, & TEETH TODAY Dec. 1st. 2017
My first day was amazing Dr. Orta and her assistant provided the best care professionalism, instructions, and plan of care. My second day I received high quality of care. I can say that everybody has provided excellent service. I highly recommend.Thanks
Pleasant and helpful staff. Their doctors are very knowledgeable, innovative and current in, the latest dentistry procedures. I rate them a 5 out of 5 stars.
This has been one of the best places to go for anything dental. the staff is friendly. I love the fact they explain everything theyre about to do, which puts you at ease. very happy I found this place.
By far the best dentist office i have ever been to, I am one of those people who hate going to the dentist but i was highly recommended from a friend and lets jusr say this will be my dentist office for ever ! Dr Godoy is the best she guided me through everything and this is the first time i felt relaxed.The front desk ladies were awesome ! Very nice and attentive, amazing customer service !!Going back again !!!
Quality work. Always clean. Always professional. Great staff. Would highly recommend anyone!
I’m really not a fan of the dentist...period! Probably like most people. But I have to say that the ladies at Towncare dental in Pembroke Pines take care of me on every single visit, whether with my Invisalign appointments or my teeth cleanings. My teeth cleans are bearable for my extremely chicken self! I think they know how anxious it makes me. So that’s my point. They take the time to get to know their patients and treat you as if you are family. The care is very good. Girls at the front are always greeting people with a smile. I’ll be seeing them for quiet some time with my Invisalign process so it’s a good thing they are great at what they do. It’s a relationship you want to have with your dentist/orthodontist.
Dr. Young is my favorite dentist. She cares about me and my teeth and is very sweet. The whole staff is welcoming.
Very professional and friendly staff including the ladies at the from desk, to the hygienist, to the doctor. Very happy with the results.
Very Courteous staff, Dr young is awesome, takes her time with patients and walks you thru the treatment plan etc. without jargon.
I recommend Towncare Dental because the first impression was very positive, and I noticed that aññ the people there were professionals. The workers there were very kind, and the doctor was very professional.
Service oriented staff. Dentists and technitians are very friendly. They explain eveything with very clear details and you feel very comfortable with them. Most of the personnel speaks Spanish, which is perfect for all of us whose main language is Spanish.
Great staff and excellent providers, especially Dr Young and Alexandra (hygienist). Never have a problem scheduling an appt. Very helpful staff. Would highly recommend this office.
The office manager sonny was very polite and honest about pricing and Im looking forward to working with their dental team in the near future
I love this place, organize, friendly, super clean, professional, I feel like I am with family and I am very satisfied with everything. I will recommend 100/%.Also the appointments are keeping on time I never wait..
Dr. Ines Orta is very professional and caring, she takes the time to explain procedures and really cares about her patients! Entire staff, including front desk personnel are all so pleasant and goes the extra mile to ensure great customer service is given in all area...keep up the good work!
Everything about Towncare in Pembroke Pines has been perfect. The best doctors and staff. This comes from someone who hates going to the dentist, they have made it a pleasant experience.
My daughter and I get our cleaning with Alex. Alex is very nice and very gentle with her patients. I would recommend Alex to anyone.
I went there on my birthday a few years ago because my tooth broke. I waited in the little room after the girl put the bib on me for 45 minutes before I told them I wanted to leave since it was taking so long. Then all of a sudden the dentist came in and without even touching me since he still had his gloves on from the other patient he was working on told me I needed the tooth fixed! I was pissed so I left. They still billed my insurance. The place is terrible. I would never even consider going back
Just had another great Cleaning with Alex. She is the best! The staff (Pamela), the dentist (Dr. Young) and everyone there is very professional and welcoming.
Dr Godoy is the best!! Everybody at the office is helpful and help you thru all the process. I moved from aventura to this office and is worth itSunny the lady in the office is awesome
Ive been coming to TownCare Dental of Pembroke Pines for about 6 years now! My hygienist Mailin, and my dentist Dr. Lisa Young are super nice and friendly. Its always a pleasure when they remember you and greet you with a warm smile and address any questions you might have! :) Yami, who took my xrays for the bite wings was also very polite and efficient. Great manners and great service!
My go to spot!
Pamela, Alex and the rest of the ladies at Towncare dental are great! Very professional, pleasant and they do their best to accommodate the patient! 👍👍
I was just about to make an appointment here for my exam and cleaning, as I am going out of the country for several weeks. I am new to the area, and chose this place with good reviews...very unexpectedly, an abscess developed, and they were able to take me right in as a new patient. I saw Dr Orta, and she was able to determine what the problem was (a cracked crown that had been leaking), filled the cavity, and had impressions done for a new crown. There was a possible problem with the tooth next to that one, so I was referred to an endodontist. It was soon determined that the tooth had to be pulled, which she did that day. All options were explained to me, and this is where Pam was of so much help! She clarified all those confusing details of cost, insurance, etc. She is amazingly efficient, and explains these things in clear language (we all know how confusing insurance is!) Going to the dentist and finding unexpected problems causes enough anxiety...I dont know what I would have done without Pam calmly guiding me through the details! The entire office is clean, professional and efficient. These kinds of things can go so wrong...this office was definitely an exception!
For odontologist Dr. Yami Godoy and dental hygienist Alexandra my thanks. They meet all the requirements to give them 5 stars !!
Excellent office my dentist Dr.Godoy, the assistant Arelys, my hygienist Mailin, and the administrator Sonny. They are like a big family. They are the best!
Finally found a dental office that I love and feel comfortable at. Love dr young all the staff especially Pam and Jessica!
The hygienist took her time and explained as she went along. Front staff very friendly and efficient.
The staff is great. They are very nice and welcoming. The doctor is very patient and kind.
Great n Friendly Staff n Doctors!! Clean Office!! They made me feel very comfortable n ease any doubts one may of had!!! Thanks Again!!
Great doctors and great staff. I used to hate going to the dentist but now I dont mind because towncare dental really takes care of me and all of their patients. :)
Very good team. costumer service not waiting appointment keep on time, texting and call reminder love it. Very friendly group
Super Nice and friendly staff and great service. Very professional. Recomend it 100% . Really cares about their patients.
Waited over an hour to see the dentist after my x-rays. It felt awkward waiting in that dental chair for so long. The office tried selling me pricey procedures that werent essential to my needs. It gave me the feeling that they want to squeeze money from you. Asked for alternatives treatments and they veered away my questions. They never followed up with the dentist for my requests. The only reason I am giving two stars is because the dental hygienist was friendly and kind.
Everyone is professional, friendly and knowledgeable. If you need to get dental work this is the place!
My first visit was great nice people great communication and everything was broken down perfectly for me to understand and all my question was wanted and answered
The biggest scam artists ever. Be super careful. they will exaggerate your condition to obtain more insurance money. Id take my business elsewhere
I would recommend this office for anyone at any age! Very kind staff!
Everyone in the front desk (Stacey and Sasha) are wonderful girls! Always courteous and professional:)My Hygienist, Mailin Marti is out of this world! It is because of Mailin’s care and treatment, my dental health has improved tremendously.Thank you for your recommendations (Invisalign...) and for the time that you dedicate with me.Kindly,Kirsy
The staff is always pleasant and very informative. Keep you abreast of new innovative products.
Great staff. Friendly atmosphere.
Very nice group of people did a great job. Highly recommended
Unfriendly front desk and inefficient staff. Will not use them again.
On my first visit the Dr. Orta explained everything carefully to me and was very patient. The staff went over and beyond to make sure I was comfortable at all times. I was fitted for the Invisalign and the woman that helped me made sure to give me full details of what to expect during the process and stayed with me the whole time to make sure i was ok. The young lady at the front desk was very helpful with finding payment options to cover what my insurance didn’t. I went for a deep cleaning the next day and I could not be happier. The hygienist Mailin is amazing and very pleasant. This office really had know idea how much a dread going to the dentist, but all of them together out all of my fears to rest. Thank you all so much.
The staff is awesome and they really take care of the patients. Thanks
Everyone is really nice and profesional Pamela the office manager is great she help me a lot and the Dr Ines Orta is great and profesional im very happy. Is very hard to find a good dentist I finally found one I like .María Adrover
Love Dr. Young and her staff - made my visit a success
Every visit is always a great one. Very friendly staff.
Everyone is so nice. Great office staff
I hate going to the dentist, but Dr. Godoy and her team made me feel so at ease.
Great service. Love the doctor!
Great doctors and friendly staffs.Recommended this place.
Excellent attention and no waiting time 😊