This place will rip you off then act like your crazy when you try to stand up for yourself. The most untrustworthy dealership EVER! If you want honesty please, do yourself a favor and go somewhere else. Everything is fake her, they didnt service my car when they say they would. I had to take it back to them the second time and have a manager go back there and make sure the work is actually being done. N thats not all. But please explore your options elsewhere. That 3k dollar mandatory advantage plan they got is a total rip off. Not worth a dime. Especially not 3k. Bunch of liers here

Above and beyond costumer experience. The entire team from sales to financing went to all lengths pissible to make my deal happen, and I am truly thankful! Would HIGHLY recommended them!

My salesman, Sam Morrison, provided excellent customer service and had me approved within minutes. The entire staff was very customer service oriented and continuously made sure my purchase experience was to my satisfaction.

Impeccable attention from the beginning to the end of the negotiation, your salesperson Gabriel Freire always attentive and giving a high quality service and advising at all times. diligent, respectful and very kind in dealing with him, a very professional person. Thanks

Rodney was awesome!! I was visiting Disney from out of town and my car wouldn’t start. It got towed here and they fixed it quickly and also gave me an oil change. Once I was ready to leave town they sent an Uber to Disney and brought me to the dealership. And now I’ve returned home and my Jeep is running great. Wish I lived close enough to use their service center all the time!!

Best car buying experience I ever had . Im 57 years old and I trade my cars every 3 years. Every were else I went it was high pressure they jump on you like vultures. Malcolm Carter showed class through the whole process. Central Florida Jeep will be mine and my Familys car dealership from now on. Ask for Malcolm Carter you wont regret it.

Good morningI was at first excited at this purchase from here as this is my first time in years purchasing a vehicle. It was very important to me that I find a honest, reliable place that I would feel most appreciated and valued as a customer. I had that feeling when I first came to this particular dealership. To make my long story short and not waste any more of your time because mine has been my total experience was like opening a new present beautifully wrapped only to find mud inside. To some defense some department areas were very helpful but most were not. I did purchase from this particular dealership however my experience with them I never want to go through again. Thank you for your time in reading this.

Absolutely awful experience. We saw a listing on 2019 Toyota 4Runner that online was said to have 228 miles. We contacted a rep at the dealer to confirm this and drove 2 hours to come see this vehicle specifically. After arriving, the the rep we worked with via text message pulled the vehicle up for us to take a look. Turns out the vehicle had 28,000 miles. Not 228. Their online listing was completely wrong and a good deal turned out to not be so good. The rep had absolutely nothing to say, not even apologizing that we wasted our time and effort.And just a side note: Their dealership is an absolutely disgusting. Very ruff atmosphere with shady people everywhere. Beware of this dealership!

This dealership is dishonest.I worked with Nick. Bought a 2014 Jeep Grand Cherokee in July 2021.Jeep was listed around $23,000.They tried to sell the vehicle for $10,000+ more than listing price and $10,000+ more than its kelly blue book value.Words from Nick himself:We wouldnt get any business if we listed the real priceNick appeared to be upset with me when I challenged him on this.Engine started overheating less than a month after driving it off the lot.Dealerships get a bad reputation and this place is a perfect example of why.

BUYER BEWARE!! The salesman are super aggressive. If you are not aggressive when it comes to getting the right price to sustain your vehicle, then you need to bring someone a relative or someone to negotiate the deal for you. Just FYI. Good Luck.

Don’t come here. They will try to rip you off by charging you all kinds of fees and marking up interest rates from the bank and they won’t even use Vaseline while doing it. They’re super nice and friendly but it’s all a stunt to rip you off. Come here if you want to spend thousands of dollars more than at other dealerships.

I thought the people took care of me in the showcase room and everybody was kind. I was forced though to get the family advantage package added on which cost $3000 added to the loan. That i had no choice in having it or not. Yet a different dealership said I didnt had to have it, it was only an option. I also kept on saying my max was $454 and ended up after adding warranty and gap at around $543 per month. They refrained from letting me know about the price until they laid it down in front of me as an offer. I was too tired and accepted it, when I should ofcwaited until I got back from vacation and do it. The car is great and I like it, but will not go back to this dealership again and back to the one I went to before. They treated me great and gave me options (which is out of town where I live now). Be careful here and make sure you get all pricing up front and throughout the process.

I am only leaving three stars because the service advisor Keith gave excellent service. However as normal for some reason I always have some issue with the technician or the work completed. This time my truck was parked directly in front of the glass window. My truck was brought in nearly an hour after my scheduled appointment which isn’t that bad. But than the technician disappeared for an hour. He returned and proceeded to begin the work. Everything was fine until I actually watched this guy hop up on my engine block like he is hopping a fence and proceeds to work with his knees resting on the plastic engine protector, which I am pretty sure is not there to support that amount of weight. I already have stopped going to one dodge dealership due to damage to my vehicle I really don’t want to find another. I normally don’t like to leave reviews but as you know if you go to dodge they really are persistent when it comes to their reviews.

I worked with Todd in purchasing a 2021 Grand Cherokee L and it was a great experience. This was my first time purchasing a new vehicle and Todd made the experience seamless. We were in and out of there in like 4 hours. That mightve been the shortest time ever that I spent at a car dealership to purchase a vehicle. Thanks Todd and I hope to continue business here.

AMAZING experience!Every person we worked with tonight was friendly and helpful. Each one helped us through a different part of the process but also took time to actually talk with us and get to know us. I would highly recommend this dealership to anyone looking to buy a car. We traded in and came away with a new truck that was exactly what we were hoping for. They didn’t push getting add-ons or upsell us, and we walked away with the price right where we were hoping for!Loyldell worked with us from the moment we walked in the door and made the entire experience easy. If you have the option, make an appointment to work with him!Thank you so much for a great car buying experience tonight.

I was very surprised on how helpful and understanding the staff were, especially Andy. He helped me the entire way and i am very grateful for his help. I will definitely recommend him to anyone in need with their vehicle and would recommend anyone to this dealership in general. Thank you again, Andy and to Chrysler Dodge Jeep. I fell in love with my baby all over again..

Super nice people. I had just moved to Orlando and bought an used Jeep somewhere else so I went to this place to make sure everything was fine with it. They did just what I asked for, charged fair price and the service was very fast. Communication was excellent at all times! This is my new place to go to!

Horrible service. Appointment at 11am, got my car in at 3 pm … left at 4 pm! Literally 4 hours for a simple oil change. Unbelievable, never coming back.

I went to this dealership leaving Jacksonville,Fl to travel to Orlando Florida and at this moment I really,really regret the day i came here.So online they stated that this particular vehicle that I wanted was 20,000 dollars.So when I arrived there I ended up putting 5,500 down as my down payment on the vehicle.But some how after I made a hefty downpayment they ended up charging me a lot more than what I saw online in fact it was about 6,000 more.I feel like I have been ripped off for a used vehicle at this dealership.And Im writing this review to warn people about this dealership.The type of vehicle I purchased was an NV2500 used Nissan van coming in at 169,000 miles already on it.Wow they got me,what a rip off.I tried to call them but they would not answer the phone .So the customer service is non existent. So I would not recommend anyone to this dealership in Orlando,Fl.And I will not be doing any business with them again in the future. And I would not be surprised if they deleted this review!

I could not have had a better experience. I am so happy with my 2016 dodge Ram. Thank you for everything you all did to get me into my truck. Amazing people and Amazing service . Amazing experience.

I bought a Grand Cherokee L from Scott Webster and worked with the sales manager Randy and Daniela in finance. All three were great to work with, they beat Airport CDJ’s price, and had me in and out. Very happy overall.

This dealership is advertising a price online and then adding some questionable family advantage package thats worth $3000 dollars(something to do with spraying your car with some products). I just spoke to a Manager and a car that is advertised for roughly 7000 dollars all of a sudden became 12000 dollars due to dealership fee, tax and title fees and some crazy family advantage package that no one asked for. Who in their right mind would buy a car that all of sudden its price when up almost double its real value. Crazy.

Keith was great! Had some warranty work done. They gave me a loaner car and contacted me when the car was ready. Great communication as well.

I made a service appointment for their first available day and time. I arrived, they supposedly could not find my appointment, and the service advisor told me I needed to leave the car for two days before anything could be checked. I wasted my time and work time which is lost money. I will never waste my valuable time again with this dealer.

Well organized process and ample staffing made the service appointment for my car go quickly. Very nice waiting area. Friendly and helpful staff. Nice enough experience that I didnt even mind spending my Saturday morning there.

Best buying experience I have ever had by a long shot! Jemal was an awesome representative of the brand and really went above and beyond to help my wife and I get what we were looking for. I can assure you that my next purchase and future purchases will be made at Central Florida Chrysler Jeep Dodge!!

Just bought a new truck and I couldnt be happier! The moment I walked into the dealership I felt at ease. Everyone was so helpful and friendly and there was never any pressure or feelings of unease unlike other dealerships Ive been to. I would highly recommend buying a vehicle at Central Florida Chrysler Dodge Jeep Ram. The unlimited car wash is also a perk!

Horrible place to take your vehicle for service! I was charged for a service that they did not perform! I found after bring my vehicle back and them telling me I needed the same thing done that they lied and said they did two months prior. When looking in the system it showed I was charged but the service was not performed! I would not recommend bringing your car here for service. Find a dealership with integrity who will properly service your vehicle.

Keith and the service team were excellent. When my vehicle broke down at the end of vacation and was towed in, they took care of everything (including a rental car). Keith listened to my situation, set my expectations regarding repair time and approximate cost.Best of all, my vehicle was repaired earlier than expected and at a fair price allowing me to return home as planned.

Worst experience ever when I get there I told the salesman Chris why We was here Mazda cx9 him and the manager told me it was sold I said okay and while I’m getting ready to leave manager said there’s other three row seats around my budget they show me four different cars all of them was around $30000 way out my budget I told Chris and the black gentleman with the elephant tattoo on his right arm no but they told me I can get qualify for them or I can lease the new jeep that’s 50000 dollars and was promise a good monthly payment I was qualified and told I need a co-signer .they asked me for bank statements and my tax refund papers just so they can tell me I can’t get the car after was qualified for it .not only wasted my time they sent my information to 12 different banks after I told them not too don’t waste your time with them they’re a liar and manipulative

I recently purchase what I thought was q good deal. After lengthy payment negotiations they had charge me 31K for a truck listed at 27K. Actually SWITCHED the purchase price on the paper work AFTER getting me to agree to monthly payments. BUYER BEWARE? Bait & Swatch. Shame on me for not noticing it with all the paper work they shove at you. Don

Whatever you do, DO NOT a purchase a vehicle from this dealership they do NOT stand behind their cars and DEFINITELY DON’T honor their word or warranty!!!! My brother who is a disabled veteran purchased a used vehicle from this dealership NOT quite five-months ago. He hadn’t had the jeep a week good before encountering an issue. He took the vehicle back and reluctantly they fixed that issue. Then he had another issue- AC evaporator. After several calls and talking to various managers they finally fixed that issue. Then the AC went out completely a month later. Again, my brother had to call and call before they would agree to assess the issue FREE of charge. Finally they fixed the AC Compressor but ONLY if he gave them a “Good Review”. Against his better judgment he went out there and gave them a “good review”. The dealership repaired the AC compressor. Since that time the “check engine” light has come on numerous times. This last time, they are telling me that the “evaporator in the emissions system” is causing the light to come on. Wouldn’t you know, the dealership told him this costly repair is NOT covered under his warranty. When my brother purchased this vehicle, his salesperson was Gabriel and his Finance Manager who sold him on the warranty was Daniel WL Roberts and he assured him that EVERYTHING a was covered under his warranty.This is disgraceful! My brother fought and served in the US Army defending his country only to be “defeated” on US Soil by the likes of this scandalous dealership!!DO NOT WASTE YOUR TIME PURCHASING FROM Central Florida Chrysler Dodge Jeep Ram!!!!!!

Franky made buying fast, simple, and easy💯 Didnt pester to show vehicles out of budget or that we werent interested in. Simply showed what we wanted to see and didnt rush us.Eldar was our financial advisor, very professional yet personable and easy to talk to💯First time buying from here and for now on itll be our first stop when in the market for vehicles!!

While on vacation in Orlando my 2017 Dodge Challengers water pump started to fail. I brought the car in on Sunday, yes a Sunday, and was met by my service advisor, Chris Caracciolo.. He was very knowledgeableand accommodating. He set me up with a loaner and said he would get on the repair asap. Knowing it was Sunday, I wasnt expecting much, figured it would take a couple of days. 4 hours later Chris called and said my car was ready. Amazing, all on a Sunday... Thanks Chris... you saved my vacation. Highly recommend Chris Caracciolo ⭐⭐⭐⭐⭐+..and the Central Florida Dodge team.

Very impressed with Christopher Jimenez in the online sales department at this dealership. I submitted an online inquiry on 3/27/21 and received a response from him the same day. The vehicle I inquired about was in transit and Chris let me know when it would arrive. He followed up with me once the vehicle arrived and scheduled a time for me to come into the dealership to look at the vehicle. Sadly, someone bought the vehicle before I could come in and look at it, but Chris followed up with me to advise that the vehicle had been sold (so that I did not make an unnecessary trip to the dealership). Some sales people would have not told me that and gotten me into the dealership anyway and tried to steer me toward a different vehicle. I appreciated Chris not doing that, as I had told him that I was looking for a very specific vehicle. Overall experience with this dealership and Chris Jimenez was excellent, I would definitely recommend!

It was so nice to get my car in quickly for service and from the moment I arrived until I left with my car, Bob took real good care of me and expedited the work on my minivan which is the workhorse of our family!

Had my Dodge Caravan serviced for the PowerTrain replacement covered by factory warranty and was taken care of by Angel, excellent customer service.

I dropped off my car for an oil change and Eli Lara took care of my vehicle from start to finish. ELI made it super convenient for me and made me aware of other issues that needed care. I was able to get a loaner and went home and he called me when it was ready. The service and attention to detail is superb .. My car rides better than ever and I feel safe now driving my car thanks to Eli Lara

Eli was professional, attentive and kept me informed about my car every step of the way! Great customer service.

A few months after purchasing a new Chrysler I received 2 free oil change vouchers in the mail as a thank you from the dealership. I made an appointment and they took the car right in via appointment time upon arriving. I also let them know that I was missing a lug nut from a previous visit and they gladly replaced that. They also gave my car a complementary car wash in this time window because my car was a tad dirty from bugs. I was only at the dealership for about and hour and a half. They also have an inexpensive food service inside the dealership that makes delicious Cubans comes with a drink and chips for 5.99 so you can eat while you wait. CHRIS in the service dept was attentive and professional. Thank you for everything !

Excellent service, Eli is an excellent advisor, great service, very detail and trained person. Fast service and very recommended location to buy or service vehicles.

My sales person was Fred and Jonathan, they both help me to get the vehicle (Truck)that I liked, they both did an excellent job to accommodate me, thank you so muchSteven

Sam was the best made the whole process very quick and was able to get the numbers better then what I wanted! Highly recommend

Took Jeep Wrangler in for recall. Dropped off they ordered Uber for me home and return. Fast, efficient and great to work with.Car wash at the end as well.I would highly recommend them.

I had the best experience getting my car serviced at the Central Florida Chrysler. Bob was most Professional, Patient, and Knowledgeable. He deserves a raise! He goes beyond what could ever be expected and stays positive. He has always explained any issues clearly and really knows what he is doing. Please commend him on a job well done!

All too good excellent seller 100% recommended if you go to central florida dodge Chrysler RAM ask to speak to Gerald he is an excellent person thanks really

Easy to make appointment. Quick service and helpful service advisor. Dealership has comfortable and clean waiting areas.

Our blower motor went out in one of our work trucks. I called, they said they had the part. I went in the next morning and they didnt have the part. They ordered the part, I scheduled an appointment to return, dropped the truck off, went back the next day and they had forgotten about it and had not even touched the truck. Made another appointment as we needed the truck for a job. Dropped the truck off for the appointment, picked it up. Over $1700 for a blower motor. They are dishonest and unprofessional. Avoid this dealership!

I have a history of less-than-stellar service at this location, but after a few years I decided to give it another try due to how close it is.This is the second visit in 2 weeks and my biggest concern is the absolute lack of communication from the service team. The first drop off was for a malfunctioning window. What was going to be a one-day fix turned into 2.5 days where I didn’t have a car. Due to the quick nature of the repair I was not given the option for a rental car until the second day. I’ll get into the rental facility later. I am self employed and rely on my vehicle so I was a bit disappointed with the continued push back of when it would be done. I would call and text several times before any response and I could never get a clear expectation of how long it would take.The second visit was to replace the dashboard. Again I was told it would be a one-day fix so I made an appointment to drop my vehicle off at 7am with the expectation that I would be picking it back up later that day. Again, lack of communication went from one day to being pushed to the next morning to the next afternoon to being done at 6pm the next day. Again I was able to plan for the lack of a car for one day, not 2. Again I would text and call with no response and complete lack of setting realistic expectations of completion. For anyone not having a car for an additional day is a burden.Now for the rental facility at Tropical Ford. I refused a rental for the second repair due to the fact the rental facility is dirty, in a dark sleazy office where the staff there outwardly patronized another customer while I was standing in the office. I was completely turned off and someone there should review the facility. When I told Marcous how uncomfortable I was going there he said I was not the first to tell him the same thing. It is unprofessional and irresponsible to send people there without giving them a heads up or another option. I was alone and completely uncomfortable and vowed never to go back.All in all, Marcous has a good attitude however is clearly overbooked to provide his customers with a reasonable level of care and communication. With the last 3 experiences being so bad I will not be back. I will also not be referring your dealership to anyone. I would rather drive an hour than to go back.

I recently traded in my 2018 Renegade for a 2021 Cherokee, the transaction was smooth. Everyone who assisted me had an positive attitude, the energy was different then what I had previously experience. Thank you Noe Enrique and Mr. White for taking care of me. You guys are assets to this company!

The Service Advisor I dealt with was very good, in the sense, he answered all my questions thoroughly. Since this was my first visit to Central Florida CDR service department, I did not know what to expect in terms of customer service, products or parts used etc, but it worked out to my satisfaction. I am very picky about what products are used on my new Ram 1500, since these vehicles are not cheap, therefore, I go the extra mile to insure that it’s well taken care of so that they last.

Great customer service! This is my 4th time buying a car over there. Sales team really listen to your needs and make it happen.

As so many other people have said, this place definitely does a bait and switch sales model. The vehicle we wanted was selling at $32,600. They wanted a little over $41,000 as their out the door price. I understand taxes and a few other fees are unavoidable, but they try to force a family advantage plan on you for another $3,000, a $999 documentation fee, among other fees they throw in. Theres a reason why car sales people have such a bad reputation...this place is exactly why. Dont get scammed, just go somewhere else.

Great experience with Cesar Dandrea at Central Florida, I was desesperate looking for a car and a good offer and others dealership didn’t have aby inventory. I ended up getting a dodge charger 2021 super modern, I got all the features and the sales rep helped me thru all the proccess explaining every detail. Best experience buying a car ever!!

Professional, educated, well mannered and informative. That’s how I felt about every person I encountered at this dealership. Truly a classy organization. I would like to recognize all but the one person that stood out above all was my salesperson. Mr Jason Bonilla. He is a true asset to Central Florida CDJR. I have never had a salesman make me feel more welcome. No fake personality and Canned lines. He truly cares about his customers and will really work with them. Thank you Jason.

Went in cash in hand and the person that received us said we could not see the cars in the lot without a sales person with us. While hes talking to us hes on his phone the whole time texting leaning on the counter with no care in the world. It would been nice if he let us see and give us a number if we came to a decision. That would have made me feel special and wanting to buy there. So we took our money and business else where.

Our Sales Rep Carlos is awesome he went above & Beyond to help us out. We have decided to bring our business to this Dealership. I am extremely satisfied with the Service we have received.

Nick and Kobe were amazing in helping us find the right car for us. They worked with us on pricing and got us in our dream car. Would highly recommend this dealership! Everyone is super friendly and professional! The service manager Angel has been incredibly communicative, and Manny and Tyler, the show room managers also checked in to make sure that everything was running smoothly. The entire team is phenomenal and have made it a point to make sure we are comfortable and have everything we want and need!

We got stranded in Orlando from Miami and Andy the service agent was great from beginning to end! He was so helpful and attentive. Truly recommend this dealership and their service department! Great Experience overall!

Ok, I was gonna give a good review, everything was great... Until they had my money. I have been waiting for the second key to my truck, they told me they would have it to me within a month. Now, no one will return my calls or texts. I even stopped in and the receptionist told me theyd work on it and call me back. Nothing. I have another vehicle to buy and it looks like we will be going somewhere else. I need to be treated like a customer before and after purchase.Also: the free car washes are horrible.

Best service experience thus far. Keith was extremely knowledgeable, communicative and personable.

Shouldnt even be one star. Went there to look at a Jeep Wrangler priced at $34000 and some change. We test drove it and the whole time the salesman talked about how the price was so good for the vehicle. We agreed that it was definitely in our price range. Go back to the dealership and start talking about our trade and had it appraised. Came back with a number 2000.00 lower than other dealerships. We finally got them to give us another 2000.00. But then came the cost increase on their end 3000.00 for family advantage package and 1000.00 dealer fee. Price went from 34,000 to 38,000 definitely no the advertised price. I find it very unprofessional business practice. So you get all excited about a new car and the price changes. Lets put it this way. Ypu go to the grocery store for a gallon of milk its marked $3.00 on shelf get to the checkout line and it rings up 4.00. When you ask the clerk she says well the sign isnt really the price. I wonder how long thats store would stay in business. However we proceed because we liked the vehicle and gave them a max payment we could be at. We had a dinner appointment and said we had to leave. They assured us theyd call us later that evening with the results and a payment. (Keep in mind they ran our credit) They never called so 5 hrs later I called twice and was told the salesman went home for the day. I asked for a finance manager to talk too. He came to the phone and said yup we got you all set up. Payment turned out 200.00 more than our max. I said payment is to high and to have the sales guy call me in the morning. Never gat a call until the following afternoon I explained my frustration to him and we hung up. 2 minutes later a manager called my wife and asked what could be done to earn our business. She explained a little more for our trade and wed put a little more down. Maybe we could make a deal. Keep in mind we live almost 4hrs away and were almost home. He said he could drop the price on the advantage family plan as well. Then that would also help. He told my wife hed do some checking on number and get back to us right away. Well he never called us back and we never got the jeep. But they had no problem running our credit and telling us we can get you to the payment we needed. Very poor business practices. Ive bought alot of vehicles over the years and never had a dealership like this. Bottom line price they advertise is not the price.

Had a recent need for emergency mechanical and window repairs, Marcous and Craig took personal interest in ensuring the work was completed in full and on time to allow us to meet our travel home schedule.Empathy, expertise, and expediency exhibited by the repair shop at Central Florida Chrysler Dodge Jeep Ram!

Chrysler got my truck in and out. They did a great job with fast service. Thank you!

Be aware, their actual pricing is $$$ thousands higher than what they advertise on the website. They also offered next to nothing for our trade. Every other dealership offered at least 4x as much. Seems like a scam. Another dealership got us a great and honest deal though so we are still happy.

I purchased not one but two vehicles here. Neither came with floor mats and it was a little bit of a hassle to actually get them to give me some but I was also told there was a second key which after signing I was told sorry there isn’t. Our truck we bought at night and didn’t notice a dent on the bumper and numerous scratches on top of the truck and around the truck and are now being told it won’t be fixed. Even though we have the $3000 family advantage coverage which states that it will be fixed at no cost. I’ve had to come here to post a review since I am not getting any help from the dealership.

The best service, quality service I didnt receive in my hometown. Made sure that I was informed of the progress of my vehicle while in the service center.

I like the inventory however I don’t like being hounded while trying to purchase a vehicle. Maybe that’s me but I like more of a subtle approach and appreciate having my time to make the right decision for myself. I ultimately went somewhere else because what I liked was out of my price range but they did have a very nice selection

Came to Central FL Dealer because had a horrible experience at the previous dealership where I waited over 30min for my scheduled apt. Bob from central FL came out right away, asked me what the issue was with my car and took care of me within the first 5min of arrival. Definitely will be using this dealership each time because of their promptness. Also, massive thanks to Bob for running my car post service through the car wash!!

Well, I’ve never actually left a review for a business before, but I was so annoyed by the first and only interaction I had that I felt compelled to leave this. I’m in the market for a truck and see one on auto trader that would be perfect and is priced right. I went to the companies website and find the truck which is listed for the same price. I fully intended to buy and pay cash for the truck sight unseen since I live 2 hours away. On the website is says to “click here” for the best price. Im assuming that I’m going to get a slightly better deal than the listed price, so I click and fill out the info and wait fir someone to contact me. I get a call from Natasha 5 minutes later. She takes my info and tells me they will email me with the best price. Perfect. I get an email a couple hours later with the “best price”. The email has the list price that they had advertised along with an additional “central florida family advantage” (whatever that means) $2995 plus $1099.40 reconditioning feee (whatever that means) plus $999 dealer fee. Not going to complain about the dealer fee, but you’re really going to add over $4000 in random fees? Don’t waste your time with a dealer that doesn’t even attempt to stand by their advertised price. I get that most dealerships are scummy, but they normally wait until you’re about to sign the paperwork before they try to screw you. This could have been a simple and easy cash transaction, but instead turned out to be a total waste of time.

As alway I recieve the top notch service. Highly recommended.

Nothing but a great experience buying from Kevin Biggs and Jonathan. Kevin was my initial contact but wasnt able to meet me there on his day off but had Jonathan take over. Super easy and Miguel wasnt trying to sell me bs I didnt need at financing. Thanks guys.

Despite the terrible reviews, I decided to give this dealership a chance. They had a used car I wanted marked at a fair market price according to KBB. I figured these reviews were from people who were unfamiliar with the car dealership sleaze. I e-mailed first about the car I wanted and spoke with Jemal. Our communication was a bit of a red flag- he had trouble with professional writing. We agreed on a price and I told him I’d come down, but let him know I didn’t feel comfortable working with him. So he referred me to Noel. Noel never responded to my e-mail. Then they raised the price on their website over $1k. Shady, but okay, they’re clearly a sketchy dealership. I give them a chance anyway.So I went down there anyway. I asked for a female sales associate and met Meisha- who was personable and kind. The process to test drive a car was also a red flag as we had to drive a mile away to get the keys to the car I wanted to scope out.When it came to purchasing, she brought out the finance or sales manager, John, who brought out the printout with over $7k fees on top of the previously agreed-upon price. I laugh and tell him I’ll just go buy a car from Carvana. He proceeds to patronize me and tell me that he feels “the need to educate” me on how Carvana works and that I’m still going to pay taxes. I remind him that I don’t need him to educate me. But I smile and remind him I’m in a hurry. John continued to explain the fees over and over as if I were an idiot and continued the general rudeness and old-world sales tactics that will be the death of the brick-and-mortar car sales industry. I wasted 2 hours that day and walked out and purchased a car on Carvana 1 year newer, same mileage for 5k less than this horrible, scamming dealership.“Michael” from the dealership called later asking if I had a good experience today. I laughed and told him about my experience and he said “alright” and hung up! These reviews are not an exaggeration. I hope you read this and save yourself 2 hours and avoid this dealership at all costs!Edit: After I left this review. This dealership called me at 8pm on a weekday. I didnt answer, but the unprofessionalism continues.

The experience was great. When we first walked in, we felt very comfortable. Our sales advisor, Todd, was very accommodating to anything we had. We let him know our situation from the beginning and he worked with us to make sure we were getting into a vehicle that we wanted. It was a bit difficult but he never gave up and kept pursuing all alternatives to do so. We are very greatful that we were able to get the vehicle we wanted and was able to drive it home earlier than expected. A big thanks to Todd, Henson, and Central Florida Chrysler for making us feel like family from the minute we got in there.

Bob in service was great. I felt like I wasn’t just another customer. He made sure I understood all of the repairs that needed to be made and how they affected the issues I was having. The work was completed in a timely and efficient manner that fit right into my schedule.

ThisDealershipWasINCREDIBLE.I worked with Gerald Infante, and thanks to him I had an absolutely perfect buying experience. The new vehicle is a dream (BMW X2) and I couldnt be more pleased with how I was treated today.I will drag all of my local friends here next time they are looking, this was fantastic. Thank you to the team at Central Florida CDJR, this was a huge weight off my shoulders and a great time.

From the moment I arrived I was welcomed with a friendly smile. Wendy King not only treated me like a VIP but also like family. I went in to have my 2018 Challenger serviced and ended up trading up to a 2021 Challenger T/A. Bob Parr was my service advisor and got my 2018 Challenger in and out quickly. I do have to apologize because I ended up trading it in. My VIP Sales Rep Adil Belbachir was simply amazing! He gave me what I wanted from my trade and got me the exact car I wanted and frankly needed! And Wendy King stayed with me theough the entire process. This experience from every aspect was simply perfect and you have made me a lifelong customer and family member!

Advertised price is nowhere near the actual pricing when you get to the dealership. They add all of the warranties that are thousands of dollars and you have to negotiate them out. What a pain. Offered us 3x less on our trade in other dealerships offered. Salesman was great but seemed like the managers behind the scenes couldn’t do anything to make a deal.

Me and my wife bought 2 cars the same day this past weekend and we’re really satisfied with purchase and the service provided to us. Robert and the finance manager Sanchez were awesome and very professionals!!! I’ll for sure recommend this dealership. .

Been lied to and really tried to force you into something you don’t wanna buy. I wanted to buy a car from you guys until I was told lies in emails and to my face from salesman and sales managers. Definitely will not be back to spend my money here for a new car

Marvin was amazing sales associate, was very helpful and knowledgeable. Henson in finance was also amazing. They were very helpful and walk me through the whole process with no problem. I will definitely return here in the future

Chris at the service center was stellar. He took care of me on Sunday with concern and care. I will be going back for any future service

This facilityIs based on lies .Pure sharks Knowing they cannot get us to loan we were looking for they pulled credit from different banks when we only gave approval for one on top of that we were approved from our own personal credit and still wanted to purchase a vehicle they but they still try to snake there way to get more money out the deal pulled credit 8 different times i would not recommend you guys AT ALL!!! I WILL BE CONTACTING ALL MY RESOURCES

Traded my old car in for a new one yesterday. My sales rep was Jevon and he was awesome! Personable, friendly, knowledgeable, and professional are some of the words I would use to describe him. Everyone I dealt with from the moment I stepped in the door did such a great job. I admit that I was a bit impatient with the time it takes for this process, but mine was a complicated situation. Charles to the rescue! Finance worked with me to get me into the payment I wanted and still getting me a fair offer for my trade. Best car buying experience I have had in a long time. I am looking forward to using their beautiful and well organized service department in the future. I feel this is the beginning of a long and beautiful friendship with this group. Recommend A+++ Thanks to all who helped me make a dream come true! 👍

Hi the delay on getting an alignment is to long.our rep in touching base is like he didnt care after waiting 2 hours snd 30 mins i couldnt reach rep to let me know my car is ready had to ask someone else but for sales your reps are really fast in trying to get us to exchange our vehicle I dont need to be harrased to buy a car I didnt even go there in the 1st place for that.If I would of want to purchase a vehicle I would have come in to sales and not get pitched in at service.I choose Chrysler service for my vehicle and its still not alligned correctly.Now I have to return on my day off for something that your mechanics should have done this right the 1st time after all this wait and made me waste my time.For this and price I could have got it done around the corner w/O THE BIG NAME.THIS is my respond to your survey

Went to purchase a vehicle and the one I was shown theh sold it. Then tell me they have another 1 similar to it. I accept and went to get vehicle and left. I came back within an hour said I didnt like vehicle. They have policy where u can change within 36 hours. They didnt change out my vehicle. I guess it was to much paperwork to start again. My sales guy was great Im sure he was just doing what he was told. To keep me in that vehicle the prices will go up interest will be higher so why dont you keep it for 1 year and trade out or refinance. You should take a male with you they may have a better understanding of whats going on so you dont be stuck with a vehicle you dont like. Im very unhappy 😞 I ask if I can just get my old vehicle back they said no I can only switch for another new 1 which costed more when he said it would balance out 2 same price as the new 1 I purchased.

Agent Marcous that assisted me was very professional. Though there was a little issue with the service done to one of my vehicles, he was very quick and apologetic about the situation and the solution. I purchased two vehicles from this location and will continue to return as long as the service remains top notch.

Not the best experience...Called to book an appointment for radio issues and oil change, was told to just come in an see XXX at 7am on Monday. Never received a confirmation email or text.Arrived at 7, wasnt spoken to until 730. Needed a rental car and was told to wait until 8am for them to open. At 9:30, I approached our service advisor who hasnt taken any action yet. After hovering over the desk, he got it done in 5 minutes.They arranged an Uber to bring us to the Hertz car rental at the Ford dealers 15 min down the road. There we had to wait another hour for our car.Finally at 11:30 we were done, for a 7am dropoff.Got a voicemail later that afternoon - car was done but had questions - called back but got transferred to generic voicemails everytime.Picked the car up in the morning, but still had a hertz rental car. They advised that hertz would pick it up, but since I was not advised of that in the beginning I did not fill up the gas tank. So after picking up the jeep, we still had to fill up the car and return it back to the Ford dealership.They fixed the issues which is why 2 stars...but not an organized unit at all. Nice people, but just dont have the process and priority of customer experience down like other jeeps.

Great customers service from Gabriel and the whole team.Thank you.

I received the most valuable service with the help of Brent Guilbe who lead us in the purchase of our Cherokee. He is very knowledgeable and attentive to our needs. We are extremely satisfied.

Great experience. Everyone was very helpful and nice. Sam and Jehvon were awesome.

Best Service Advisor: RobertRobert is very friendly but still professional. He provided me the best service! They are honest, do good quality work and make a big effort to give their customers the golden glove treatment. I wanted to take the time and thank Robert for resolving my car issue.

One of the easiest car-buying experiences ever. Everyone was incredible friendly and accommodating! They were willing to work with me to help me leave in the exact car I wanted. Thank you!

I would recommend car shopping here to anyone. The process was very simple and efficient. The staff was amazing! Arturo and Frank were extremely helpful and made for a hassle free experience. We drive down from Jacksonville and it was totally worth it. Great experience overall!

I waited 2:30 hrs to do the oil change and left without the service. They schedule 20 + customers at the same time. Why do you have an appointment. After 2:30hrs my car was still sitting in the parking lot, I left. Terrible! Will not go back!

The dealership staff was absolutely incredible on how friendly and attentive they are to helping you achieve the car thats made for you. Also want to personally thank Loyldell who helped me during my visit and worked like a champ

This is one of the best dealerships to purchase a brand new vehicle from. The car buying process was extremely easy. We were in and out in a matter of hours. We brought in a picture of the truck we wanted and it was exactly what we wanted. Our salesman, Westly was very knowledgeable and so was the finance manager. The rebate was ok, but would have liked to save some more. I would suggest that ALL Veterans receive a discount since there is no distinction when it comes to what a veteran is. I would buy from this dealership again because the car buying process was not long and dragged out. It was quick and easy.

Thank you so much! Gabriel Freire and Manuel Garcia made all this experience super easy and incredibly amazing, I’m super thankful for their guidance and how much they helped me get my Jeep Wrangler Unlimited.

Our car broke down on our family vacation and had to be towed to a garage for repairs. Eli Lara was our service representative and I stressed to him we were from out of town and only had a couple days left before we were supposed to return home. Our car was brought in a day earlier than expected. The were sure to check over everything to keep me and my family from harm on our travels. Very impressed with Eli and his crew at Central Florida Chrysler dodge Jeep Ram for their services!!!

Had a negative experience around service time and cost, but the department manager, Craig, reached out to rectify my situation. Great customer service despite my experience.