There was a problem with my car. I came here at 8:20 and a nice lady helped me adjust my car at 8:35. Everyone here is very friendly, and it is an honest and trustworthy place. I like it very much 🌸👍 (but I told me at the other service office that the inspection cost 190 dollars, and I need to leave the car there. It was only because of the distance from me Far away, sometimes it’s good to be lazy.)

Abel in sales was great. He took the time to show me the car by video before I drive to the store. He was professional, polite and knowledgeable. There were a couple things to do to car before pickup and they were completed as described and on time. Thanks!

We purchased 3 cars from Crown Lexus and had the pleasure to be taken care of by Jim, Sales Rep. he’s professional, friendly and courteous. Our experience with this dealership is superb. When our cars need service we take it to Tony who’s always ready to take care of our needs. He’s friendly & caring but most of all he’s on top of things and get things done. He takes care of us like family, he’s the best.Sincerely,Liz Knight

I want to give a special thanks to Helen Kassel in service department for going beyond Lexus known excellent customer service. Just a bit of back story took my Lexus on a road trip with family of 5 from Delaware to California. We almost made it there went our car broke down in Arizona. Our car was towed to LV. Was told the fuel pumped install was defected. Got it fix and then went on our way again. Car had the same yellow light AWD malfunction again two hour on our way to Cali. We panicked again but luckily made it to Crown Lexus.Upon arrival we met Helen and explained situation and was given a loaner car without asking( the other dealership didnt give me one and explain it due to limited vehicle). She showed us so much compassion and took the time to get everything inspect carefully knowing that we have a long way back. Anyway after another 3,000 miles we are safely back home . Thank you so much Helen it was a memorable family trip for us and we wouldnt have done it without your help!!!

I purchased the most beautiful Lexus at Crown Lexus. It was a totally pleasant experience. Everyone very helpful and professional. My salesman was Abel Escobedo and he was terrific. Not only was he knowledgeable, he was just a nice guy - took all kinds of time with me to show me all the features. Also, the girls who took care of the financial end were also very efficient. One more name to mention - Yvette (although Ive only exchanged phone messages with her) has also been very helpful and knowledgeable. I appreciate all of them. Thank you.

Everyone was so friendly and maintaining safe social distancing guidelines! I had a great experience purchasing my new Lexus, and they were so insightful and helpful with my car. I would highly recommend Tiffany!

From every lexus I visit. Crown lexus did the job. My wife and I are so grateful and so confortable with our brand new NX. Thank you so much and we really appreciate for everything Crown Lexus!

Went in to Crown Lexus to take advantage of the Lease Special they have advertised on their website, however when we got there, we were told that they dont have to honor any deals or prices on their website or giant freeway billboard because of their low inventory. WHAT????We got a very weird/sketchy vibe from the sales guy and we are loyal Lexus customers. Wont ever come to this dealer again.. well stick to Riveraide Lexus.

I had an excellent experience with Crown Lexus. Although the service facility is under renovation and the lounge is less than appealing, the level of professionalism from the service consultant and the satisfaction of the services performed on my car, more than compensated for the lack of amenities in the lounge, a feature I appreciate at a Lexus dealership.I want to give particular kudos to my service consultant, Ali, who was welcoming, engaging, and personable. I appreciate his integrity.

The purpose of my review is to have it be read by a manager or supervisor.My husband and I worked with Ray to purchase a pre-owned vehicle. My experience with Ray was excellent, he was friendly and helpful. However, Susy at the finance office was extremely rude and unprofessional. We had to amend our purchase contract when reviewing. This was an inconvenience to her that she rolled her eyes and immediately called the sales rep. I sat there awkwardly in disbelief. She continued to fiercely type away and turned the monitor screens to show us the updated document. As she asked my husband to sign away I asked to see and read what he was signing, when a document he had signed did not have the proper box checked off she grabbed the form and reprinted a new one with the box marked off. Not once did she say “ let me revise that document “ “ I am sorry, let me fix that” NOTHING! Just had my husband sign the new document. Once we were done she handed us the document is a small envelope. No, “congratulations, thank you “ or even a “goodbye” she gave us a sticker and said to “give it to Ray and he’ll know what to do next”. If he hadn’t driven 3 hours for the vehicle we would’ve left.Purchasing a vehicle should be a fun and exiting experience. Susy made my experience at Lexus in Ontario, CA horrible. I hope the management team can help Susy with her customer service and people skills.

Kellie reached out to me directly when it was near time to schedule an appointment for the regular scheduled maintenance on my Lexus. When I arrived my car was taken immediately, no waiting. My car was completed before expected and was washed and sanitized (inside cleaning) - So Very Much Appreciated!!! Crown Lexus takes great care of my car, which I expect to have for many years.

I highly recommend Crown Lexus for all your Lexus servicing needs. Alex Santana was extremely professional and went over everything in detail. I went in for my scheduled maintenance and received fast and great service. They definitely earned my business and will make them my only Lexus service dealer.

I brought my car in for maintenance and I was helped by Alex S. He was professional, friendly, and personable. He explained to me in details what my car needed and genuinely seemed concerned for my safety. He didn’t try to see me on things I didn’t need, which I appreciate the most. He was great at communicating and made it an enjoyable experience overall. Thank you Crown Lexus and THANK YOU Alex!!!!

Dont go to the service! I got a service at 15k and then the brake and tire need a replacement in 18k and in three months. Just as far away as you could. I will give no star but one star is needed to post.

Its always a pleasure of doing business (Service Dept) with this dealership. Alex was my service advisor. Excellence customer service. Very kind and knowledgeable of my vehicle. Fast service from start to finish. I would give a 10 star if I could!

Christian Santos is amazing. He was able to take care of an issue I had and turned a negative into a positive. That’s what great customer service is all about. He is very friendly, helpful, and keeps you updated with any information while your vehicle is getting serviced. Thank you for your help Christian!

My husband and I were shopping around for an NX sport. We called and visited a couple Lexus dealerships but didnt find what we were looking for. We came to Crown Lexus, they didnt have what we were looking for but Oscar was on a mission to help us get what we wanted. Oscar kept in contact with us and kept us updated till he found the perfect car. Oscar was so helpful and made the process so smooth. We are extremely happy with the service.

One positive thing from COVID is how the car market does test drives now. “Be back in 15 minutes”, is what my salesman says to me, as I go test drive the 2021 Lexus RC F. Overall the dealership was easy to work with. Customer service was what I expected, pleasant. I would recommend Crown Lexus, as they actually called me back and worked with me, unlike many other dealerships. I appreciate that.

Alex was very polite, friendly, and great customer service. He went above and beyond for my car and they finished it quickly and I was beyond happy when I got my car back and throughout the entire process! Dave was also very great over the phone! Thank you Alex and Dave! :-)

Just had the most horrible experience with the sales department. I leased a vehicle and wanted to buy it out. I was told that crown Lexus charges $995 to do the paperwork to do the lease buy out. Other Lexus dealers dont do this. At least other places I called in the other cities. Jim Martin was the sales rep and Eugene was the manager I talked to. The manager said its the dealer discretion to charge or not charge. I have been crown Lexus client for over 10 years now. They felt like a sleezy used car lot, not the high end caring dealership I have gotten used to. $40 payment difference per month from this dealership comparing to other Lexus. Imagine if they are willing to do this on a lease return, imagine what they will be doing when you buy a new car... Absolutely ridiculous.

Our service rider was Faustino Ruiz was courteous and understanding. He was able to get our car in for service we were in and out a had the car washed in a short time. I appreciate the customer care and all done in a timely manner.

I recently took my Lexus !S 250 into Crown Lexus for a recall on an airbag. They were amazing! I dropped off my car at 8 am. I was out of there with a loaner within 5 minutes.The staff was totally professional. I received updates during the day on the status of my car.It was such a pleasure to be treated like a special person!Thank you.

Tiffany is by far Superior! She made sure everything was quick, easy, and ready for us. She is delightful and charming! The whole entire experience and interactions were pleasant and not stressful at all!! Would absolutely absolutely recommend! Plus you get a beautiful red bow on your vehicle!! ❤

What a great experience. My service advisor Alex Santana was fabulous. He made sure that my car came in got taken care of and quickly had me on my way!

Helen my service advisor is very professional, knowledgeable and friendly. I have been visiting the Crown Lexus since the last 10 years and this is the best dealership. Very nice clean and professionally managed facility. Thanks again Helen and her team for taking care of my maintenance issues in my car.

I received service from Crown Lexus a year ago on my car and my car was running great.The exact same problem occurred exactly one year later and I tried to get an appointment for a diagnostic and see if I had warranty on the part considering it was exactly one year ago.Ruth was very rude and told me they couldn’t service my car. I explained the service received a year ago and she abruptly transferred me to a voicemail. I left a voicemail and never received a call back.I called a couple days later and pretty much the same thing.I have left three messages with one of the manager’s, Emilio, to call back and no return call in three weeks.I am truly disappointed in that level of customer service and will tell everyone to stay away from this particular Crown Lexus dealership.In addition I will be looking into legal advice as to what the next move will be because my car needs to be serviced.

Alyssa was extremely helpful in expediting the process while never feeling rushed. Her expert knowledge of the vehicles and friendly professionalism was outstanding. The customer service from start to finish was the best Ive ever had purchasing a car.

Crown Lexus made my car buying experience very smooth and simple. Michelle was a gem in every way during the process. I will not be re-visiting another Southern California Lexus dealer - only Crown Lexus for me!

Helen as always was very informative and took time to explain the process to me. I appreciated her taking the time to make sure I was clear on everything.I always enjoy my interaction with Helen. She is very personable, as well as being very knowledgeable about the Lexus product. Whenever I leave the dealership, I always felt that I received excellent customer service from Helen.The other factor that makes Helen an outstanding service advisor is that she always return my calls quickly. She is always willing to work with me to schedule a time that works for me to bring my car in for service. I really appreciate that. I have never felt pressured by her, another excellent quality about her I appreciate.

Alex as always was efficient and gets the job done. Knows what is needed and doesn’t beat around the bush. This is why I come here. Service is exceptional. Thanks Alex!

Great as always! Alex Santana is always efficient and courteous.. takes his time to explain auto services to me and is mindful with my time, always provides a loaner.

I purchased the most beautiful Lexus at Crown Lexus. Everyone was helpful and professional. My sales representative, Michelle was awesome!

Helen / Francisco nailed it was having problems with my headlights being too low on my IS300 took it in their customer service was fantastic Francisco took the time to show me how to do the manual adjustment but didnt have to. He nailed it thanks guys I really appreciate it! Will only go back to this dealership

The best salesman at Crown Lexus is Ray. Ray was very professional, knowledgeable, nice, friendly, polite, and patient. I thank you Ray for all of your assistance. You truly made me feel comfortable buying this car. We as a nation have dealt with a horrible pandemic which left many people dead, homeless, suicidal, hopeless, and in a financial burden. Its a great feeling to see a person with a good heart and positive attitude, and who takes pride in their job. Thank you again Ray. Also, to all the staff from managers, supervisors, and finance department you all are INCREDIBLE!!!! Thank you and God bless you all!

The sale woman very friendly and helpful she keep me updated in order to get me the RX350 sport. everyone form sale persons to financial staffs from Crown Lexus is very helpful and quick response.

The process was quicker than I can ever remember. Everyone was courteous and helpful but I have to give special recognition to my salesperson, Oscar Parnass. I went in knowing what I wanted, I spoke with Oscar by phone first. When I got there, he was prompt and available and most importantly he didn’t try to talk me into something else and I didn’t get the normal fake friendly vibe from him. He seemed genuine and if he was faking it, fine but he’s a good actor if he was. I can’t talk about service yet but if it’s anything like the sales experience, Crown Lexus is ok by me.

My experiences with Crown have always been great. The staff are always friendly and communicate the services and the duration of services well. My most recent visit I was supported by Ali, he is very friendly and even offered me a discount. I will continue to bring my vehicle to Crown for services.

Alyssa was beyond awesome. She made my purchase experience pleasantly memorable. Will definitely do business with Crown Lexus again.

Worst experience ever!!!!!! They dont listen to you on what you want they just lead you with false hope! The communication was horrible between everyone there. They just did things what thought was best for you not what you wanted .. They tell you things that are not true just waste your time... The only person that was able to tell me truth after 4 days going back n fourth was Camie Perez thank you so much for helping me at the end. The only person I recommend if deciding purchasing a new car from Crown Lexus is speaking with Camie Perez only person that was capable to tell u up front anything about buying a car.. Would never recommend any of my friends or relatives here horrible!!!

Tony Hang is AMAZING!You were a breath of fresh of air to work with. Thank you so much for your excellent customer service ! You made my puppy and myself feel right at home! Took care of us right away and called when you said you were going to! I look forward to working with you again for our service needs! Sorry for such a delay on feedback to let you know how great YOU REALLY ARE!I hope you and your family enjoyed the holiday season! And are staying as safe as possible!

Customer service at Crown Lexus was excellent! Mitchelle was so patient and so knowledgeable, she made my purchase experience wonderful.

We are happy with the great service at crown lexus.The car lot will look great after the big remodel going on now.see you again in a few months

Exelente service Patrick was amazing 👏 hes guest services is the best we was really happy that he take care of us because the other workers look like they dont care about they job . Thanks Patrick to help us to get my son car.

BUYER BEWARE!! Mileage rollback with proof! I found my car in the crown Lexus website as a 2018 is 350 with 33000 miles. To my surprise I was able to inquire and manage the whole deal Without speaking to one single person on the phone. This deal was all done via text message. After everything was said and done they dropped the car off to me and signed my paperwork during drop off. Everything seemed to be fine until I went to sign up for The Enform remote. There it gives you the option to see maintenance records. I clicked that option and my mouth dropped because there were 4 records that indicated the car had 66000 miles on it. I immediately contacted them only to realize this wasn’t there first rodeo. No one seemed surprised by the records I found. Nor did they offer me a resolution given I felt cheated out of 44000 dollars. The blue book on a Car with that mileage is 10000 dollars less then what I payed for this vehicle. I have reached out to Sonic automotive and the general manager via email still with no response. Also I have yet to receive my paper work for the car I was supposed to receive. I’ve now called twice with still no documents received. I’ve now hired a lawyer to teach them that they can’t be lying to customers and the fact that they are showing they don’t care About my concerns I’m going to the legal system. Maybe they’ll wake up then. So I say it again. Buyer beware!!

Called twice spoke with receptionist twice call was answered first time phone sat down while he continue to help lady in front of him and once he was done hung up phone without saying anything what type of service is this when your to busy to talk to a customer you put the phone down on and then when trying call back call kept being bounced back to receptionist really Crown Lexus wow but quick to ensure you buy from them poor customer service in the service department

I took my car in for service on Saturday. I scheduled an appointment on Monday and requested a courtesy vehicle. When I arrived to my appointment I waited half an hour just be helped. After that I was told no courtesy vehicles would be available and they had to go through enterprise. I did not have time for this that is why I scheduled an appointment in advance. I would have appreciated a call letting me know they were not going to have courtesy vehicles available prior to my waisted visit. We have two Lexus’s and have always been happy with the service but not anymore. I called the service manager after I left the dealer and all he did was apologize for the inconvenience.

Terrible! We purchased 2 Lexus cars in less than 2 week apart a month ago. I’ve called them numerous times regarding our contact. There’s never anyone who can take the call. They don’t call back. What’s up with that? We bought TWO cars and now they act like we don’t even matter. I really regret not buying our cars from dealership who cares.

This dealership does not honor advertised pricing. Went in last night to take advantage of the lease special and they claimed they arent honoring advertised pricing due to the car shortage. According to California Vehicle Code section 11713.1(e), that is illegal and the dealer can be sued. But theyre banking on customers not knowing that.Not to mention this whole car shortage excuse is laughable. Theres no shortage due to demand. Demand is still lacking at best and the shortage is caused by a lack of semiconductors. Sad to see the scam artist ways of car dealers hasnt changed since their inception.

Always great customer service. Tony Hang is awesome in explaining everything and gets everything done in a timely matter.

Tiffany Nguyen was absolutely amazing. She did everything she could for us. Best experience I have had at a dealer. If you go here for a car, make sure to ask for Tiffany. You will not regret it.

Michelle Gatchalian (sorry if I spelled wrong) 😉 was by far the best car sells person that I’ve ever worked with. Michelle is humble, knowledgeable, caring, friendly, and honest. Despite my interest and shopping around at other dealers, Michelle was the only one that reached out to me on numerous occasions to see if I was still interested in buying a Lexus. Because she cared and took the time to listen to I and my wife’s interests when it came to the ES 350, I chose her to help us with our transaction. Michelle even allowed us to complete a large portion of our finance the day before so we wouldn’t have to spend so much time waiting to take the car home the next day. Michelle is without out a doubt, top notch and deserves praise and recognition for her hard work. Thank you so much Crown Lexus for allowing us to purchase a great vehicle and meeting a wonderful associate(s) (Michelle and staff).Sincerely, Phillip Farmer

I should have read the review about their service dept. before taking my car in for service. I took the car in for service and purchased tires as well. Not even a week and Im having issues with one of my tires. I called 4 days straight and NEVER received a call back. I tried calling the service advisor also but he ignored my call too. I have taken my other LEXUS to LEXUS OF RIVERSIDE but my husband decided he would give them a try since the car was pre-owned and it was serviced there before. Our WORST MISTAKE was to think that their service was up to par with LEXUS OF RIVERSIDE. I cant even get a call back! The receptionists are of no help either. So now Im taking my car with the tire they sold to me to LEXUS OF RIVERSIDE, where I should have gone in the first place. I will have them inspect the tire for any defects or improper installation and have them installed a new one. PLEASE DO NOT HAVE THE AUDACITY AND RESPOND TO MY REVIEW BY TELLING ME TO CALL YOU! When you never called me back in the first place!UPDATE* I just left LEXUS OF RIVERSIDE and they are the epitome of exceptional service! They inquired if I had called Crown Lexus. I told them I tried to reach them for several days but they ignored all my calls. They went ahead and honored the warranty of my tire, since they saw I just purchased the tire! I will never go elsewhere again!

I have been taking my Lexus to Crown Lexus in Ontario for over 10 years. Tony Hang defines excellent customer service. His integrity and trust is impeccable! I appreciate Tony when I take my car in for service and he explains to me in detail what my car needs. His honesty is a true character of him. I work in the Community and always tell people with a Lexus to take their car to Tony. Thank you, Tony!

5 stars to Crown Lexus for taking care of me. I felt that staff went out of their way to assist me. A special Thank you to Nicole Duggan for coming to pick me and my kids up when my car was ready. Thank you kindly & Ill see you soon!

The rep, Toni Ruiz, took very good care of me. I brought my car in for a basic routine service and he realized that it was time for a big inspection with my car at 125,000 miles. This included spark plugs, brakes, oil change, tire rotation and more. We did what was needed immediately. He put me in a rental and had my car completed within a reasonable amount of time and the price was something that I was able to afford. My experience was wonderful. We laughed and and shared similar life experiences and that made a difference with me.

Lexus, as always has been the best and better option for me and my family’s Vehicle needs. The staff is always friendly, knowledgeable, and try there best to not charge an arm and a leg, ( maybe just a kidney lol) thank you so much for always taking care of our family!

Kevin Chu is an excellent customer service and very knowledgeable! Whenever I have any issues, he is there to help and assist to resolve all of my issues. He is well deserved! Thank you again Kevin Chu for making my Lexus experience an memorable one.

I had a really great experience with Crown Lexus. I worked with Jennifer, Internet Sales Mgr, and she did a terrific job of explaining options. I was considering a couple different types of cars and they let me take the car home overnight to test it out. That sealed the deal. I would recommend them if youre are looking for a new car.

Sold a car to them, was pretty easy. think I spent about 45 minutes, got a check 3 days later as promised. appraisal was more than a couple of other dealers.

Service was done really fast. Appreciated the fact that the service manager could get me a loaner car at the last minute. Good customer communication.

“Tino” my service rep has been very knowledgeable and personable on all three of my visits! I highly recommend him and Crown Lexus!

It was a typical service job, meaning excellent as usual. Great service

Michelle helped us through the entire sales process. No pressure at all, just a pleasant experience overall.

Fantastic customer experience. Drove down from Las Vegas to pick up the vehicle and I’m glad I chose Crown. Very straight forward, no gimmicks, great vehicle at a great price. They even bought every customer in the dealership smoothies...I’ll be back, even with a 3+ hour drive, for my next vehicle purchase. One last note; Angelica was awesome to work with and extremely accommodating and professional.

Toni Ruiz went out of his way to take of my 15k service. Legit first rate service advisor.

Val Ceballos is a pleasant man in the process of selling us a car.

I found the car I wanted on Carfax.com and called them and let Marcos Ramos know what I wanted. He took my information down called me back very quickly within 10 mins, let’s me know I’m approved on my terms. Went down to the dealership waited about 2-2 1/2 hours for all paperwork to be finished. Got a great deal on my van that was very well taken care of by previous owner.

Had one of the lowest no haggle price (Sonic) on a used car I bought recently. No pressure sales and the internet manager was so nice and helpful. They have plenty of snacks and refreshment for your wait.The process was about 1hr test drive, then 30min to discuss the car, then another 30 min to fill out paperwork. Waiting for finance took another hour to hour and a half. We were offered a 3 years extended warranty on the used car which we declined. Finally we got the keys and talked about final things for the last half hour. It took roughly 4 hours to purchase. It might have taken a half hour less if the internet manager wasnt helping out another customer (no fault of her own).I would have given 5 stars but because it took 4 hrs I knocked off a star.

The service assistant was very pleasant and informative. I would recommend anyone to have their Lexus serviced at this site.

Had a issue with a bad tire. My service advisor, Chris, went above and beyond to insure my satisfaction.Problem has been fully resolved and we are back on the road again!

0ver all excellent service, couldnt get any better

Great experience! Dealt with Chris Santos. Excellent customer service! Definitely going back because of the way he helped us out!

Excellent auto agency.We were treated with respect and our questions were answered perfectly.They also had the model that we were interested in. A very pleasant research and buying experiance!

Awesome experience today when I took my car in for regular maintenance. I was greeted by Alejandro super friendly and easy to talk to. I then waited the newly remodeled guest lounge for my car to be services. All around great experience.

Poor customer service I ever experiencedThe guy named Ray in the sales department no help At all it was raining outside didn’t want to come and show me vehicles made me come alone while sitting there for two hours he was not attending to us went and helped another customer showed them vehicles then talk to them about the vehicle they want it I feel as if I was judge by the way I looked

The Sales representative picked me up at my house, and allowed me to drive the vehicle back to the dealership for a REAL test drive. All 50 miles!! Very pleased with my car, and the customer service. The Finance manager... not so much... Definitely identified some opportunities for improvement in that area, and I had evidence of a pre approval with my credit union. Very awkward situation with the Finance department. Took me 2 hours longer than required to get me on the road back home in my car. Used car sales manager was nice and applied a generous concession to secure the deal.

I love my Lexus. I have never had any issues in the last five years, the check engine light finally went off and thought this was it, get my checkbook. Was warmly greeted by Helen in service she assured me it would be fine and it was as the issue was covered under warranty. The service was amazing, dropped my car off while I ran errands and was called a few hours later to pick up. Perfect for a Saturday!

We went to 2 dealerships in one day with Westbrook Hyundai being the first and Crown Lexus being the second. The difference was like night and day with Crown Lexus winning all around. No pressure, no switch baiting, and no increasing the APR from what we were quoted. Crown was much more honest and pleasant to work with.Never going back to Westbrook again as they basically blocked the doors from letting us leave with getting us to sign a deal. Avoid places like Westbrook at all costs!Our new place to buy cars, new and used, is Crown Lexus and our new favorite sales consultant, Michelle! Thanks for helping us get our newest addition to our family!

Awesome crowd of people my Lexus is 2006 but they treated me no different they are great

The service advisor was Awesome! I love Lexus but loaner car wasn’t available and had to wait for a ride cause shuttle was not available.

I had the worst experience I have ever had at Lexus. I have had 4 Lexus and have been serviced in Valencia. I bought a preowned certified Lexus at Crown Lexus in Ontario CA. They were awesome when I was buying the car. They said it is certified and that they went through everything on the car. The next day I had issues with my brakes and rotors. They are close to 2 hours away from where I live. I took it to Valencia where I normally have my cars serviced. They said I really need to take it back to where I bought it. So I drove 2 hours and they turned the rotors and said everything was fine. A little over 2 months later I had the same problems with the rotors. I drove another 2 hours to take it back. They said there were no problems and sent me on my way. I bought this at Lexus, not Hyundai. I was treated horribly because they did nothing. They should have replaced the rotors because they have not been right since I purchased the car. Horrible service. If you are purchasing a Lexus, do not expect customer service after the sale!

I made an appointment a few days in advance for an oil change. I was told it would be over 2 hour wait even with an appointment. I don’t live close. The nearest Lexus dealer to me is over 20 min away. I had to take an Uber home and back to pick up my car. Cost me a total of $50. I did not want to wait over 2 hours in a crowded lobby especially during a pandemic. You should honor appointment times and consciously schedule people so it’s not over crowded and we don’t wait 2+ hours.

What a great experience that my family and I had with our sales person Daniel at Crown Lexus. He is very polite, helpful and professional. I love, love, love my new NX300.

Kevin is the best sales representative I dealt with. Kevin finished everything over text messages and I went there, Kevin honored the agreement and I got done in 15 minutes.

Great customer service By Patrick love how he took the time to explain everything about my Lexus IS 350 F sport. First time ever buying a Lexus and I must say what a car that is.

Helen (as always) provided me exceptional service at my last visit....she embodies all the attributes that every Customer Service Manager should possess. I could not be happier with her!

Excellent buying experience, would highly reccommend & will be a repeat customer. Sales & financial people were a pleasure to deal with. No high pressure like at other places.

Tony Hung is great. He takes care of his customers and provides the best service.

All went as scheduled, no extreme pressure to agree to additional services. Everyone was very nice.

I took my car in for 20,000 mile maintenance. They told me it would be close to 2 hours. It was done when I was told it would be done. They washed it and did a great job!

I was very pleased with my buying experience at Crown Lexus! I definitely have to thank Steve for recommending the RX350, it is a dream ride and I honestly could not be happier!

Nicole was AMAZING! By far the best customer experience I’ve ever had since being a customer at Crown Lexus! You can tell she honestly cares about taking care of her client’s needs & she does it with a smile! You can sense her smile even with a mask on. She took care of making sure my oil change was done along with my new driver side visor & door handle recall. I also appreciated her sweet text when my car was done. I can’t thank her enough & I hope she is recognized for her hard work!

Excellent Service! Got us a good trade in value and financing rate! Tiffany and Finance Manager did an Excellent job!

Been taking my Lexus here for servicing for several years. They always do a great job, but the real reason I keep coming back is my service advisor, Tony Hang. He is awesome. Very professional and knowledgeable. I wouldn’t say I look forward to bringing my car in for service, but I do very much value the fact that I know I can trust Tony and he will make the experience as positive as it can be.

Great service and friendly staff. Appointment was easy to make and my car was finished when promised.

That place need to work to be upfront and honest not at the end just try to get away by saying simple mistake

Excellent service provided by Crown Lexus especially by Service Advisor Helen Kassel!! Thx much.

The best service dealer, I’ve had nothing but good service here! They stand by their work and are so helpful. Ali Shekeb is the absolute best always is thorough and gives some great tips to keep a your vehicle running like new. I have been taking my car there for almost 5 years, It’s the great Employees like Ali, that make all the difference.

Tino took good care of myRX350 very happy

Advisor: Faustino Ruiz was amazing! He gave me loaner car while my recall/maintenance was being done and I was super thankful I could still go to work. He was honest about my maintenance plan I have and what it does/doesnt cover. Great experience, super helpful and Ill be a forever customer!