Nice staff, however it’s happened twice now where they do the 10-point check-up and send me on my way, and then 2 weeks later I get a notice in the mail telling me something is wrong and my car needs work. Why couldn’t they tell me that while I was there? A mechanic should tell me immediately that my brake pads or brake linings or tires need replacing while I am there, so I can schedule my next appointment immediately. It’s a safety issue to not inform your customer immediately.One of the times I received the notice in the mail, I called to confirm the work that needed to be done and the employee I spoke with informed me my car was actually fine, even though my brakes were making high-pitched squeaking and grinding noises. He informed me that was “normal”. I drove for six months on brake pads that needed replacement. Who do I trust then to give me information? A notice in the mail or an actual employee that knows cars, and says the notice was wrong?Overall, there needs to be better communication or better organization at this business.Because of poor communication and broken trust, I will be taking my business elsewhere.

This is the only dealership Ive ever been to that everyone was really friendly and really nice and really cared about service. I live in the city but will still continue to come to this place because its worth the trip.

See Sean in the service department along with Oscar, these are two great guys that know how to take care of customers, I have followed these guys to Golf Mill Ford just because of their service knowledge and exceptional customer service. Ive know them for four plus years now... I trust my vehicle with them and know the job is done right.

Worst customer service John Colon unprofessional sale person. Stay away from this dealer ship .

For quick and fast oil change and tire rotation kind of work GOLF MILL FORD is the best place to get work done on your car.

All the good things others have said are true. Golf Mills Ford is a great place. Their service department is great and one of the best.

Always a pleasant experience when weve taken our car in. Steve is great and makes sure you are taken care of and any questions answered.

Very slow, overbooked and attitude of employees very bad in the maintenance area.

The door lock recall was done is less than an hour. Sean is a very good serviceman.

Great service again today. Thanks.

Good service, reasonable prices

I am here for routine service. They check out the car and dont do unnecessary things. And very helpful and friendly too

I like how they work. They do everything really fast, the attitude is great and the price is adequate. They won’t tell you that you have to make some extras on your car if you don’t need it just to earn extra money.

Good service dept crew...fast service!Reasonable prices...

Very customer service oriented facility. I passed several other locations where I could have had this work done here. Routine service was performed on the 2016 van that I have maintenance responsibilities for.

Seems to me like they have changed ownership since the pandemic, not the best c/s like the past, but rick in service is good

I went in for an oil change that was scheduled. My vehicle was one of only two that were being worked on in the 6 bay shop. It took almost two hours and I painstakingly watched the entire time as the employees lethargically walked between my vehicle and their tools, while taking breaks to check their phones in between. This is not even the reason I am writing the review. My big problem with the shop is the amount of banter going around which I have no interest in being forced to listen to in their waiting room. I walked in to the shop and was greeted by employees fighting with another customer over $10. Once that was diffused 30 minutes later another round of yelling and complaining between employees about management and the way they were being treated at their job ensued. It was very uncomfortable for me to hear about how poorly they were treated and how little they appreciate their jobs. After that got over with I got to listen to other employees talk negatively about other customers right in front of me! I feel as though every customer that walks through that door is treated like a huge inconvenience which makes me question how they are treating my vehicle. I couldnt wait to get my keys and get out of there and away from the stressful environment. Its a great deal for an oil change, but Its not worth the time or anxiety. I feel bad writing this review, but I felt bad when I left the dealership too. Bad for myself, the other customers, and bad for some of the employees...

Fastest oil change I ever got and they were good about checking up on everything else. no hassle nor did they try to upsell their service. I will be sending my wife next week with her car, great service.

Great service plus a ride home & back to pick up my car. Friendly people everyone smiles.

Came in to get my vehicle serviced. Very friendly staff however there was one staff member that really stood out, Rich. While waiting for my vehicle an older gentleman came in and immediately became rude and loud over learning it would be roughly a 2 1/2 hr wait. The customer demanded to speak to his supervisor and stated he would be taking his vehicle elsewhere. Throughout this encounter Rich remained calm and was able to de-escalate the situation. At the end the customer agreed to have his vehicle serviced and his demeanor changed from furious to calm and collected. In regards to Enterprise, Kyle was also as wonderful of an employee. He was able get us a vehicle for the weekend without any hassle, thank you. Golf Mill Ford is blessed to have such a wonderful employees.

They got me in and out quickly, its good being the first in line!

Great people great service

The service and people are the absolute best. Im a ford guy forever😊

Great job great location but Id make sure which Tech is working on your car make sure they have experienced

The Quick Lane at Golf Mill Ford is a excellent place to go to get your oil changed and other general services for your car and truck as Ive been going to Ford Quick Lanes for almost two decades now and Ive almost always have been completely satisfied with everything Ive had done.

Very. Good service

Honest mechanics. Took very few minutes to have my troublesome car back on the road. My go to guys.

Great service went in showroom to look at çars and was not even paid any attention to wont buy a car there again

Had to get my recalled airbag fixed. Very fast and courteous service.

Car repairs are never fun (or cheap) but the staff at Golf Mill Ford are always pleasant and professional.

Excellente service and customer attention.

Great place to purchase new vehicle and get it serviced

Ive had most of my service done here for the last 8 years, and Ive rarely had any issues. They only make appointments for bigger jobs so sometimes I have to wait a while, but there are plenty of stores and restaurants nearby to pass the time. Plus they wash the car for free if it isnt too cold.

Called to find out if they would be open tomorrow (Saturday) as last week I was told they were open and then went in to find out they were not. Was immediately put on hold and proceeded to ironically hear about their nomination as a top 100 Ford dealer about a 1000 times. Finally gave up at the 35min mark. Would go elsewhere but I have free oil changes that were included with the purchase of the vehicle. Frustrating.

They were very helpful and nice

Fast, courteous. AOK

Steve is always honest and easy to work with

Great service.👍

Great customer service!

Good friendly service.

They made us wait almost an hour for an oil change and they dont have a couple of vehicle in front of us

Always excellent service.

Love the customer service.

Always great service

WAITED 30 MINUTES UNTIL SOMEONE HELPED ME! I then left and went some where else. What a waste of my time. Very disappointed

Friendly service

Absolutely horrible.

Good service

Good guys

I have been talking for three days to make an appointment in Quick lane and I have not been able to because there is no one who speaks Spanish, having vastly vilingual people they cannot speak to you so that they can translate

Very good and fast service

They lack courtesy, they are always full and a little slow service

I have always tried to communicate with them but they never answer me just to make an appointment of my car just send you a voicemail and leave your message and they never call you to confirm your appointment and when yeah ignores those who work there