We had a wonderful experience at Casey Kia! Everyone was friendly and professional. Mr Johnnie Jordan, Jr helped us with the selection of our beautiful new Kia and Mr James Barnes helped with finalizing out paperwork to bring it home. I highly recommend this dealership and Mr Johnnie Jordan, Jr. Outstanding service and well deserved 5 stars for him and everyone we encountered during our purchase visit. Thank you!

I had my brakes worked on on Friday September 24. I dropped it off in the morning and was called about 30 min. from closing. I was told jokingly by the technician that he told a co-worker to get out of the way because the brakes were on the floor and the van wasnt stopping. That was a lie. I had driven to the KIA dealership myself. The brakes were soft. That is why I took my van in the first place. Then, someone named Ed said they had done all the work and had improved the brakes by 80%. I did not pay foran 80% improvement on my brakes. Then they charged us over 600.00. As I drove home I noticed no improvement. My wife drives this van and I asked her to drive for a few days and let me know. Today she tells me that the brakes feel exactly as before. Zero improvement. The van stops fine as before but goes lower to the floor. I have taken my van to KIA several times and been very satisfied. This time was a disaster. I will never employ their services again. Very disappointed. I was waiting for a request to fill out a survey. Whoever reads this, please dont take your KIA to their repair shop on Jefferson Ave. In Newport News. It may cost you more than you think.

I like the way they take care of your car (vacuuming, seat protectors, floor mats) ... I will say this, I miss the service manager, James!! I have no complaints about the service department.However, Ive been trying to reach someone about extending my warranty and have made 6 calls and one in-person visit and no one has returned my calls. Amazing how many calls and pieces of mail you receive about warranties and no one calls you back when you want one.

I was assisted in the purchase of my 2022 Kia Soul by Kate Fields. The moment I walked through the door she greeted me with a smile and made me feel comfortable about pursuing my purchase. Kate, as well as all the staff I interacted with were professional, friendly and knowledgeable. They were open to answering questions and making sure my experience went as smoothly as possible. Plus they have a warranty that is awesome! I would recommend them to anyone!

My vehicle service and inspection was completed earlier than expected. I was pleased with the overall customer service. Ive come 2 previous times and had to wait a substantial amount of time and I was not satisfied. Im happy to see that the wait time has improved.

My experience with Casey Kia Service Center is aways great. The staff are amazing and they love to get you in and out.I love the fact that they vaccum the car too.

Ron and the staff were polite, professional, and courteous. They were willing to work with us and offered a great deal. We are very happy with our new Kia Soul and will be returning.

I had one of the worst experiences ever! My daughter’s car was taken towed there for a tire change because we didn’t have a key to get the rim off. One was not given to us when we purchased the vehicle. I also asked them to change the oil as well. My daughter was over an hour away from home. They called me and told me the car was ready. When my daughter arrived she immediately noticed the tire pressure light was still on and a loud thumping noise. I advised her to go back into the dealership just for one of them to come out and say oh you have another flat tire. Why was this not noticed by the technician. They were about to let my child get on the highway and attempt to drive over an hour with another flat tire. So no one inspected all of the tires or even drove the car after they put on the first tire. My child wasted $70 on an Uber. They were very negligent. I called and asked for a supervisor twice and I still haven’t received a call back. I got the car towed somewhere else just for them to tell me the new tire that Kia put on was also flat because the rim on both the front and the rear was bent. Again how did the technician not see he was putting a tire on a bent rim. They only told me the back rim was bent. Rachel told me they only did what I told them to do which was replace the tire and complete an oil change. So never have I taken any of my vehicles to a dealership and they didn’t bring to my attention other problems. How was I supposed to know the rim was bent? They were very negligent and rude and obviously don’t care about the safety of their customers. And I’m still waiting on that call……. I will NEVER trust them again! I feel we should be reimbursed for the Uber ride!

Carey McIntire is an awesome salesman. He really cares about his customers and making sure they’re comfortable with their decision making when selling/purchasing a car. I’ve had a good experience every time i’ve been going to the dealership. Keep up the great work!

Had a great experience here. Amber and AJ were very helpful, patient and pleasant. They made sure that I stayed within my budget and I left there with a car that I’m in love with. Car buying has never been this easy. That’s again Casey Kia!!!

So all of a sudden, my car was not driving right. My relationship with Casey Kia has always been good. So I called them. Set an appt and went in for a diagnosis check up. They were able to diagnose and fix the issue. I got my car back the same day. It is alway a great feeling when you are treated as if you matter and the job is done right. Thank you Casey Kia. Special thank you to the team from beginning to end. May your days be bright and your nights be quiet.

Replacement engine was ready for 2016 Kia Sportage. The ppl here was kind, professional, and they also went the extra mile to make sure my vehicle was good 2 go. $$$

We have been looking at vehicles for a couple of years now. Finally made the decision to get a Telluride and had NO idea how difficult it would be to get these much coveted vehicles. Casey and Amber in particular, made the process easy and pleasant! I highly recommend this dealership!

Thanks to Ron I was able to find the perfect vehicle for my family and I. High recommend purchasing from this dealership. The staff was very professional.

Received amazing service from Ms. Fields and the Kia team. We purchased two vehicles and everyone stayed 2 hours after closing to ensure all was taken care of. We highly recommend Casey Kia.

I do not lease my vehicle from here but I took it in to get a recall done. I was surprised that getting my engine oil pan replaced took 20 minutes and when I looked at the papers, it was a recall to get the fuel pump door replaced. Something I did not schedule for and I made this appointment last month. So not only did they schedule me for the wrong thing, but now I am left without a car for another week. I was depending on my car to be drivable again and they denied me a loaner car.

The staff was nice and friendly on my previous visit, but when I called to get vehicle serviced the rep hung up on me. Its too early to be that unprofessional maam.

It took 3 weeks to get on their service calendar for maintenance, a state inspection and alignment of one headlight. I waited 3 hours and twenty minutes for service to be completed. I realized on my way home that the hazard light was on and blinking the headlight was too low. I called my service advisor and was on hold for her for 15 min. and was then cut off. I called back and was told she was not available. I informed her of my problem and was told to return now. I had another appointment and couldnt return right then and was told the soonest I could be seen would be 2 weeks and service had to be completed by the same team that serviced me. I chose to take my car to the dealership instead of somewhere else, as I thought they could service it better. I was so wrong. I asked to speak with service manager and left him a message to contact me but he never returned my call. I have no respect for this dealership or service department.

Katie was a wonderful help! But unfortunately for me I didnt get a car. Great people work there!

I was in need of a new vehicle for my expanding family and I’m so glad I chose Casey Kia. They listened to what it was that I needed as far as room and my budget and gave me the BEST deal. Kate was nothing short of amazing and I will absolutely recommend anyone searching for a new car to go find her to get the job done. I’m proud to be in the Casey Kia family.

I was very pleased with my service experience at Casey Kia. First they were organized and has a seamless method for service (in & out). It was clean and the people were professional. Of course they did a thorough check over and offered suggestions for service but ultimately were not pushy. I think they know that people have options for service and building relafions on truth and honesty goes a long way.

Jacob Martinez helped me pick the right vehicle and assisted me through the finance process. He made the process smooth and easy!!! I would recommend anyone to Casey Kia on Jefferson in Newport News and please ask for Jacob!!!

I went their on a referral. They appear to care. The service was great. Real talk I have never been interested in a Kia but I couldnt beat the lifetime power train warranty and some other packages they offered. I will now monitor to see if Kia stands by their product. I left their with a brand new car. I stopped by Carmax prior and a used car was the same price as a new car at Kia and car max only offered a 90 day warranty. It also appears that all cats range.around the same price. The 2022 Carnival was only 1000 more. I wish only that the Telluride was there. But they ate friendly, not intimidating meaning trying to force you into any thing and bottom line know what you want, can afford and stand by it and come to a negotiation that you feel comfortable with. Hope this helps.

I dropped my car off to get a brake light fixed, which I have to get done every year because they go out so fast! All of my sensors were working and when I got my car back my reverse sensor is no longer working. This is the sensor that tells you if you are to close to hitting something! It’s literally something every time I get my car back ! I love my car buts it’s literally something every time I drop it off to get a oil change they call and say this needs to be looked at or fixed

Attempted to sell me a vehicle they did not have, was to be a dealer transfer but they had no contact with the other dealer. Instead of being upfront about it, we came to a deal, the point where I would cut the check, and oh’ by the way we don’t have that vehicle. Shady practices, effectively a bait and switch tactic. I did however purchase a vehicle, fresh off the truck from Casey, that process took sometime also, although was told all the paperwork would be ready, nearly 2 hours later on the road.

After over a month of searching all over Hampton Roads I finally got my hands on a Carnival SX Prestige at Casey Kia and both the car and the service were worth the wait. Johnnie made the process as easy and stress-free as possible, especially considering how fast these cars are selling and how quickly we needed to make our decision and move on purchasing. After my husband and myself both got a test drive we were given time in privacy to discuss and after deciding we wanted to buy the entire team at Casey made us feel comfortable even with our toddler exploring all over the showroom. This dealership is respectful and understanding that buying a car can be stressful and they are very understanding of military families who dont have trusted 24/7 childcare in the area. Highly recommend Johnnie and the entire Casey Kia team!

Great service. I was able to leave my car over the weekend due to some last minute travel. Great staff.

Very easy to work with, I drove in from Richmond. They had car and everything ready. I was out in about 3 hours...UPDATED- I have had the car for LESS THAN A MONTH and its back in the shop for the second time. Apparently they will sell you a used car in any condition. Sure it has a warranty, but people need reliable vehicles. Lets see how long this bandaid lasts this time. You should be ashamed of yourselves.

I visited the dealership march 2020 and worked with Morgan. Morgan was great BUT when SAM came along all customer service was trash. I made it VERY clear that i had already had financing through my credit union and did not need nor want my credit ran. What did Sam Saleem (spelling) do...of course... run my credit without approval from me. I did not complete an application at all but Morgan had my documents and he used that to run it anyway. I contacted corporate and spoke with B. Smith. I was told they could not locate an application (well duh I didnt apply). I was then told that the inquiry would be removed on their end because my efforts to dispute on my own with the credit bureau were unsuccessful. It is now 07/06/2021 and the inquiry is still listed. Horrible customer service and fraudulent activity.

Went there for parts. the Lady at the parts counter is great!

Had my car in for a recall inspection, passed but then some serious issues came up. Staff were very cordial and as accommodating as possible, and the repairs were both covered in full and completed days before the expected time. What was a stressful situation and could have been even worse was handled smoothly, and Im all the more thankful for it.

Great service. Engine in my soul failed. Casey KIA replaced engine in a timely manner. Friendly staff. Would use them again no problem.

I have a 2020 Kia soul S under an engine recall. I made an appointment and was told it will be looked so to determine how long it will be in for repairs, but nope it will take 24 to 48 hours until looked at. So no loaner until then and thats if they have a loaner so i lose out no matter what in getting to work. Now at risk of losing job since the engine started failing on Wednesday. Smh.Thank you. It was a miscommunication between the both of us. However my advisor at Casey explained and communicated with me at the regular and took care of me. And your mechanic did a thorough job on documenting my engine for the recall. Thank you.

Casey Kia has the best customer service I’ve ever experienced! The whole process was easy and pretty stress free for me. Ryan was very helpful and informative throughout. His customer service skills are on point. The lifetime full power train warranty, nation wide coverage, engine, oil changes, and state inspections for life of the warranty was what really sold it for me! Got my Kia at a better price with a superior warranty than getting a used one at CarMax.The car I saw online turned out to be a test vehicle with a bit over 2k miles on it, which they were very upfront about. (Still classified as a new car because it’s under 5k miles. The law in my state says so) Someone had gotten it then returned it not long after. They also mentioned bumper damage, but that had been fixed a while back. Plus there is a tiny bit of interior cosmetic damage in the back, but nothing that couldn’t be fixed by myself or paying someone else to. Again, they were very upfront about everything.Anyway, despite the previously mentioned hiccups, I was interested and they were willing to sell it as is. The sticker price was higher and I got it for the cheaper online price. I also got a 2k rebate which was sweet! The only issue I have at the moment (which is currently in the process of being resolved) is a hole in the interior side door panel and a missing piece that goes inside a compartment. Didn’t see those until after I got home. Oops.However, those problems were visible in the online photos although a little hard to make out due to natural shadows. I do not believe there was any deception on their part plus they did say AS IS so the fault is mine for not looking more closely. However, these problems are on their way to being fixed! I’ve got an appointment lined up so they can check to see what parts need replacing and I’m not being charged a single penny! That’s right, NO CHARGE! Now, that’s what I call great service!👍😎 Thank you, Casey Kia!

My experience with the Kia service department has always been excellent. I completely rely on them to keep my car running smoothly. I have a 2009 Kia Rondo with 108,000 miles. Everyone Appears to know their jobs and performs with maximum efficiency. I would recommend the service department to anyone.

The desk staff are really nice. They helped me thoroughly, and addressed all of my concerns. And it was not too expensive. The shuttle driver was SUPER nice, and gave great conversation.

Customer service stops after the sale wont buy from again and highly recommend looking else where!!!!!!!!!!!edit to add context: Charles was a great salesman my issue is with the Finance Manager and a refund request on a warranty a day after the purchase of our vehicle in March here it is almost June and still no refund and very slow response if any from the receptionist on to the finance manager . To me seems like a cultural issue of zero priority for existing customers after the sale. I dont have time for businesses that disregard the value of my time I strongly wouldnt recommend.

I love this place!!! The service department is amazing. My salesperson, Aaron was awesome. I will NEVER purchase a vehicle from another place again! One of the ladies in the parts department is rude but if you can overlook her, then it is so worth it because everyone else I have interacted with has truly been great to do business with. They are fair, honest and keep their word. Trust me, this is the place to purchase your car from!

They worked with my sister and got her a great car. Her first car she got from there was totalled and they made things easier for her.

Very misleading I called ahead to make sure that the vehicle i was interested in was available before making the drive in and they ensured me that it was there but when I arrived it was not on the lot and the sales manager was not there either in which I was told over the phone that they would be there, sales representative stated he was sorry and that is all he could say and did not seem to handle the matter professionally in which defeating the chances of me giving any Casey dealership another opportunity to attempt sell me anything just an overall bad experience yet again

I have been long time customer and always receive professional service and everyone is friendly and helpful. Highly recommend

Service department was very responsive and attentive to my input. They made the process as smooth as possible. I will definitely be using Casey Kia again.

Do not buy there, we bought a car 3 years ago and were lied to. Were told extended warranty would be good until 145000 miles and just found out it expired at 100000, so we are stuck with the bill. From the get go the car had issues. I would definitely not recommend unless you get everything in writing.

I went for state inspection and they gave me “concerned to check in the future” list lol that says my car needs to be fixed ac filters, breaks, etc… and the desk lady says “you dont need to do it right now, bring your car in a month or when you can and we’ll fix” that was funny, first of all i hate lists. Second they didnt know my husband is mechanic also and check my car regularly :) ouchhh yep, go here for state inspection and they will give you the recommended pay $500 list lol they probably do this to females like me, foreign asian girl from korea. And probably most of places does this but I just needed to speak up for next people.

After much research, my wife and I decided that we want to purchase a new Telluride. Its perfect for our family with some of the highest safety ratings out there. Plus, has the towing capacity that we need for our camper. I go online, see that there is one 2022 model at Casey Kia in Newport News. And I book an appointment to test drive it. Almost immediately I get an email quoting $29,000 for the car . A great deal. I get excited, go to my bank, get pre-approved and go to my appointment with full intention of buying this car. Shortly after sitting down with the sales representative, I find out that this car nor any Tellurides are even on the lot. She immediately starts trying to sell me something different. And then told me that even if the Telluride was on the lot that theres no way that it can be sold for what I was quoted. I was tricked intosetting this appointment. Lied to. Their only objective was to get me into the dealership and sell me something. Not today Kia. You cannot lie to customers. Its not even legal. Both mangers I spoke with were no help. Aaron McGriffen was at least polite. AJ, on the other hand was.not. He just wanted to argue with me about how they are not responsible for what a third party sends out with their prices. Unless this issue is somehow rectified, I will not be buying my Telluride from Casey Kia in Newport News, VA.

Working with Mike, Aaron and Roberto saved me several thousand dollars compared to an offer from another local dealer.This is the place to buy if you are in the market for a Kia. I bought a Kia Soul, and it is the perfect car for me. Its basic, but doesnt feel like a toy, and has plenty of safety and convenience features. It is affordable, zippy, and great on gas! Everything I need, and I love it!

My car was fine before I brought it in for software update;after updating it several lights appeared on the dash that could not be deleted. I returned it and now have to come back a third time to have a sensor replaced. I sure hope this is a FREE replacement, as I said it was fine prior to the update.

The folks at Casey Kia are top notch when it comes to both their sales and service. They always make me feel welcome, appreciated and respected. Christine in the service department is my service manager. She always explains everything to me and helps me keep my vehicle in top condition. I have purchased 2 vehicles at Casey Kia and highly recommend them whether you’re in the market for a vehicle or looking for a maintenance team that won’t take advantage of you. Casey Kia is the best!

Awesome car shopping experience, good knowledgeable salesman, and not pushy, told him what I needed and he looked after all my needs

I enjoyed my experience at Casy Kia Johnnie had a great level of customer service from beginning to end. I’m very happy with the deal and the car that they got me into. I plan on doing more business with Casy of Kia in the near future. I also plan on telling friends and family about my great experience with Johnnie and Casy Kia.

Went to casey kia for my free st. inspection,service rep. rebecca crist greeted myself and was very professional, courtious, and fast .my inspection was done in a short wait,she was great.did miss the free water,snacks in the waiting area though .good service i will be back, thanks donnie fromal

I had a great experience. Work was done well and quicker than I expected!

I spent over 3200.00 in less than thirty days two separate visits calls werent returned car wasnt cleaned first time after spending 1600. I had to ask I was told it took so long each visit to even have the car looked at I Iwont recommend anyone going there for service my advisor Rachel was always seemed annoyed and would dodge my calls for the money I spent i expected better customer service

Vacationing in Williamsburg, VA got a flat tire on our 2020 kia optima. Just bought new tires from our dealership back in Columbus, Ohio .made a call to Casey Kia service Department in Newport News Va at approximately 2:45 Saturday afternoon was told they were booked, I explained our situation was told to get it in as soon as possible and they would do everything they could to help. AND THEY DID JUST THAT, 1ST Christine checked with parts dept. To see if they had the exact tire we had on our car ( they did not ) and now is where they went way over and above, Christine could have said sorry we cant help us but no! She said heres your options Firestone down the street has a tire and Discount tire has a tire, so instead of sending us on our way and good luck they went and got the tire for us, mounted and installed it WOW!!! I can say this our dealership back home would never have done this cant even get them to answer the phone SMH. Soooo I want to say THANK YOU to Christine and Jen for everything you did to make this vacation that much better.

I had the pleasure of working with the amazing team of associates at Casey Kia. I say team because I worked closely with three individuals. I first met with Aaron, who welcomed me to Kia & discussed the car I was interested in. Johnnie Jordan was extremely reassuring as I was nervous about purchasing my first bran new vehicle. Sam was determined to get me financed. I could not of asked for more out of my experience. A few other people pitched in here & there as well. Needless to say I drove away with a 2020 Kia Sorento.

Excellent customer service dropped my car off at 730 and picked it up at 1230. Very good service.

Despite what I heard, Casey Kia turned out to be an awesome experience. We initially bought a car that wasnt right for us from them (our fault) and they took it back and worked with them to get us the car we really needed. Kudos to our salesperson Ron and the general manager for making things work for us...it was a great experience.

First time getting anything done to my Soul at this dealership and the people there were nice and helpful, though I confused them a bit by accident (Im horrible with remembering information) but they were helpful and calm with me and even kept me up to date with what was going on with my soul or how long it would take to get it back! 10/10 would drop my soul off here again

I love Casey Kia! Johnnie Gordon is an awesome person and has handled all of my car buying needs! Such a friendly environment and staff!

Super helpful, attentive, and thorough! Really appreciate such a positive experience for my first appointment at a new car place since moving down to Hampton Roads!

They were very nlce& polite kept me informed about what was going on excellent service

Great job selling. Unfortunately the car was hit by an employee the day I was due to take delivery. I should get an additional discount due to the wait.

I really liked Ron and all the people who helped me get the truck

Tim was awesome and so was Ray. Such a big help got me into an awesome first car! Thank you!

My experience with Kia has been excellent. Aaron A, my sales representative, has been phenomenal by helping me pick a car making sure that I got everything I needed. The car was a surprise for Christmas and everything that I asked for they accommodated. Every person there has been a blessing. I appreciate and every staff member there. I would recommend them for future car purchases.

Staff was very professional and vehicle was completed in a timely manner, definitely going to come back

We have been clients of Casey Kia for more than 5 years now. Unfortunately, their service department has made a turn for the worst. To the point where I WILL NEVER RECOMMEND this dealership to anyone else from now on. First, we scheduled a routine oil change and state inspections for our Optima and asked if they could do my sons Saturn inspection as well. Two days past the inspection was completed my son was driving his car while raining and it turns out that one of his wipers was completed broken. The service manager, Jimmy, apologized and took care of the repair. After about 3 weeks from the original oil change and state inspection to our optima we noticed our car was leaking oil. When we checked we had almost no oil left in the motor! Went back to Kia to hear the service manager say somehow their is a crack in the oil pan. Of course we were upset cause once can be a coincidence, two times something else is going on here. Their customer service turned worst when I called back to complain about the loaner vehicle they gave us had a really strong cigarette smell. The service manager started the conversation apologizing about the inconvenience and stating that our oil pan was still curing from the repair and that it will be ready the next morning. When I insisted on how much of an inconvenience having the loaner smell so bad, since I am asthmatic and so are my kids. He proceeded to say that he could see what he could do to have my vehicle ready within an hour. WHAT??!!! I said to him are you telling me that you will give me a vehicle that is not properly fix just so that I stop complaining about your loaner stinking cigarette smell. His response was well that is the only option I have for you. I tried to speak to the general manager Roberto, who by no surprise to me was not available to take your call at the moment. He was supposed to call me the following date and never did. Please be aware of how this dealer is putting their clients live at risk by offering unsafe options just to get you out of their radar. Well You got it! Our next purchase, the K5, will not be from your location. You have lost two loyal customer.

The best experience ever! Mr. Johnnie and the staff was the best!

Last Friday I brought my Kia Sorento in due to a SRS light coming on. I contacted Casey Kia to schedule an appointment to get it looked at, did some research and revealed that there is a TSB for this defect. Drove the vehicle to the appointment where all the staff were pleasant and professional. Got a call later that day stating the SRS issue had been repaired and the cost was covered by the safety Bulletin but, after repair the vehicle was “running rough,” they stated there wouldn’t be a diagnostics fee as the issue occurred after them servicing the vehicle. They said they should have a diagnosis by Monday. Fast forward 3 days they called and informed me that the diagnostics revealed that the throttle body was bad and prepared a quote for repair totaling $900, after I refused the repair they told me they would need a few hours to reassemble and prepare the vehicle for pickup. 30 min later they called and said it was ready. I show up to the dealership, and am forced to pay a $90 diagnostics fee in order to pickup the vehicle . I go out to the vehicle and start it with no issues, drive it around the parking lot no issues, plug is my scan tool revealing 0 codes, open the hood and find every component under the hood to be covered in dirt and dust, just like I left it. Have since put approximately 350 miles on the vehicle with 0 problems. All in all I believe this service department was upset that they had not pulled any money out of my pocket so they falsified symptoms in an attempt for me to pay for unnecessary services. This is the reason I refuse to have my vehicle serviced by “professionals” for non warranty related issues. Another instance of a major company attempting to take advantage of a consumer who they believe to be gullible or unknowing.Update***Service manage says refund will be processed,

Was dropping food off but its a friendly atmosphere the staff there very nice with great hospitality

I like kia, but my car has been there since june 24th and it’s july 28th now. my engine locked up only after 4 months of owning the car. they refused to fix it due to a “recall” that i was unaware of. be sure what your getting into because now i’m paying 7 grand out of pocket for a USED engine.

My daughter bought a Kia from Casey Kia and not only does she love the product, but also the deal she negotiated!Ive bought Kia products before and the service/deal/treatment she received made her feel like she was being treated by family, which makes me want to buy my next vehicle from Casey Kia. Do yourself a favor and start there FIRST! Ryan the sales person did a great job for my daughter! Thanks Casey Kia!!!!! Thanks Ryan! Theres a reason Casey Kia is number one!

The service provided to my vehicle was fine. However, my interaction with the representative was less than desired. Upon trying to explain that I thought I had additional coverage, she continued to recite the same information without allowing me to fully finish my thought. I found her rude and condescending. Customer service is the greatest service that a company can leverage to have returning customers. I can definitively teach this young woman a thing or two.

Brought my car in for a software update recall. After picking my car up, discovered my A/C no longer works. Called the dealership and they told me I would need to schedule an appointment for 8 days later to investigate. I am livid!! Every time I take my car there, they “discover “ something that was not an issue prior to them having my car. Poor practice and suspicious activity. Stay away!!

Have not had a good experience here from the beginning. I bought a 2017 Toyota Sienna back in October. I should have walked away when I saw the flat tire and broken gas cap door, but I didnt have the luxury of waiting around to find a good vehicle because my previous one was completely dead. Since buying this van the transmission has had to be replaced (not at this dealership), the brakes which I was assured by the service manager were completely fine are now scraping and I cant afford to fix them, and I was told several different things by different people regarding repairs being covered by the warranty which were not true. I was originally told everything was covered under the extra warranty they convinced us to buy, only to learn brakes are not covered later on when I tried to go get them fixed the first time. The sales and service people are not on the same page regarding the warranty. Sales said the repairs needed were covered only for service to tell me it wasnt. I was told the tire sensor should be fixed by their Toyota dealership only for that dealership to tell me no because I didnt buy it there (though they did do the repair as a courtesy to me for the confusion, so I appreciate that.). The tire sensor was broken before I even bought the van. I had to take it in twice to have them fix it. They wasted hours of my time. A minor annoyance is that the paperwork they gave me says the van is a Limited version but it isnt, its an XLE. Aside from this dealership being an hour away from my house making getting repairs difficult, I will not buy from them again or recommend anyone buy there because they dont uphold promises and they are too confusing to deal with and they sell broken vehicles as if they are in good working order.Additionally, the van ended up costing almost $4000 more than sticker price. I was stupid to have ever trusted them.

Christina is the bomb💣 excellent service Ive been dealing with her for six years now I just love her she take good care of my service there

Bought a car from here 1 year ago today. Got a good warranty on a reliable used SUV. Will definitely work with Katie and the Kia team again for future purchases!

The only reason this review has even 1 star is because its technically the same company that helped us find our dream car, Casey Chevrolet. We dealt with Aaron Arlington at the Kia location & in the beginning he seemed like a guy who knew what he was talking about. We went there to get a car they had transferred to the Casey Chevrolet location & they did everything in their power to block us from doing so because they wanted the sale at their location. If it wasn’t for Ramon Almendarez at Casey Chevrolet who fought for us and helped us get the unnecessary drama with the Kia dealership straightened out, we would’ve gone to another entire dealership. However we left Casey Chevrolet extremely happy with the car we wanted, in the budget we wanted. The salesman at Kia basically ignored what we wanted and was chasing after the highest possible commission he thought he could get from us.

Kate Fields was excellent as our sales consultant. She listened to our needs and concerns addressing them in a professional manner. Kate was friendly, courteous, trustworthy and respectful. Our overall purchasing experience was excellent and we recommend Kate Fields and the dealership.

Wonderful professional staff👌. Always helpful and friendly 😊. Service is great. Thank you for fast, friendly service.

This is the main place my family goes for car repair and etc. Literally all of the staff are always friendly and willing to help, our favorite mechanic J is there, and they try their best to take care of whatever issue there may be. I will be moving soon and finding a new place I trust to get my car done, get my hair done, and go to church at have been my main worries haha. Love it here.

Special thank you to Brian for helping find the vehicle we were looking for. He was kind, patient, and very helpful throughout the process & it was much appreciated.

Fast, professional service. Good waiting era. The oil changes and state inspections for life is a clever move. Thats one big reason I chose to buy from Casey in the first place.

This was my first visit to the Casey Kia service center. The staff and the service was excellent. I would have given 5 stars but the parking was pretty bad. Definitely need more space. But even with the parking situation I will use them again.

Good experience, service was good and fast. Also for a service shop it was very clean.

The service was great and I received professional service from the customer care person.Thanks to Casey Kia service department for the great support.

. Afternoon I am happy to report that I have a issue with Casey kia then got in touch with the general manager he has since correct the issue 100% and I appreciate the customer service.

Took my car in because its been burning oil and told them I thought there was a recall that was related to that. They made me an appointment over a week later so I drove an hour and brought it in and sat there for over 3 hours. After I left and got home, I looked at the invoice and noticed that everything they worked on had absolutely nothing to do with what I came in there for so a day wasted and my problem with my car is still not resolved. I have called them twice now and i cant even get a call back so I will be taking my car elsewhere. Great place to buy a car but horrible in the service department.

Charles who sold me my car was great, other than that everything else with this company is a nightmare. They definitely lack communication, I showed up for an appointment I made a week ago, to find out that no one was aware of it and was sent away. To top it off the car I purchased, was supposedly cleaned but under further inspection there was food stains and leftover food crumbs underneath the seats. So I dont think we agree on the same level of clean Im glad I got my car but Im even more glad I wont have to deal with this company again.

Unfortunately I was disappointed with Kia. I had an incident on the highway and asked them to look over the car to ensure it was fine. I got a call 3 days in a row after the inspection saying there was something wrong everyday with the vehicle. I was told it would be fixed it took two weeks. When I asked them to fix the recall I was told they couldn’t because the system was down. Then when I went to pay and pick up my car I was told I couldn’t pick it up because their payment system was down. They service manager is the only reason I gave them two stars thank you.

I have never had an issue with the service I have gotten from both my service and mechanics. I will wait for my vehicle but when needed do use the service shuttle.

Johnnie Jordan Jr. Was Excellent..from the time my husband and I walked in the door he provided nothing less than Steller Service..Im so glad to have met him...we cant wait to go back just to say hello he is now a part of our family. he treated us like we were Royalty. Excellent Customer Service from everyone that we met..but Mr Johnnie Jordan Jr.. Was superb!! the cream of the crop.. we had a great experience with Casy Kia!! we are very pleased. I just want to say thank you Mr. Jordan for putting my mind at ease dealing with everything....he was fantastic.

Great customer service. Fast and professional. Glad I bought a kia

Went to replace a hybrid batter for my 2011 Kia..Luckily I had a warranty which the Kia rep found and turned a $3000 fee into just $50. They also went above and beyond to update my inspection which was due. Totally happy with my experience

Great customer service from the service department and super quick! Thank you!

I had a great experience buying a certified pre-owned car for my son at Casey Kia. Our salesman, Charles Archer, listened to what we were looking for and did a great job at giving us a great deal on a very nice car. The entire sales team was courteous, professional, and focused on customer service. Thank you Charles for making this a pleasant, pain free experience!

Awesome place! Johnnie, Sam, and James were amazing at helping me get my Kia K5 GT. Super friendly team, had me in and out in a flash and got me a great deal! Couldn’t recommend this place and these people enough.

I took my 2020 Forte in for a recall. My Advisor had said it may take 45 minutes to an hour. 30 minutes it was done. Casey Kia is a top notch dealership. I recommend you check it out.

Honestly, every time I am due for an inspection or oil change I sincerely dread my decision to schedule an appointment. The only way I can describe it is as a sinking feeling in the pit of my stomach. If its not one thing its definitely another. There hasnt been one positive experience that I have had with the service department at this particular dealership. As a result, Ive even considered changing my dealership to the location in Virginia Beach or Chesapeake even though I live 5 minutes from this location. If Im going out of my way and inconveniencing myself to avoid a dealership, let alone a service department, then something is wrong.Most recently, I scheduled my annual Virginia State Inspection at this location via valet service. On the day of my appointment, my service advisor Maria Solano forgot to dispatch a technician to pick up my car. I called after my scheduled time and she apologized profusely. Okay, not a problem. I get it, things happen. I was polite and kindly asked to reschedule my appointment for anytime the next day. The next day comes and the SAME thing happens again. No call...they just forget to come and pick up my vehicle. Im flabbergasted?! I call and am placed on hold for over 30 minutes, so I have a family member call and they speak to a gentleman named Gavin almost immediately.In the end, I cancelled my service appointment and will no longer be doing business with this particular dealership. I dont mean to be a complainer and, as someone who works in the customer service industry, I try to remain as respectful as possible but ever since I purchased my car last November I have received nothing but a headache. To the Service Manager: please, please, please think about implementing better oversight or management processes to correct simple mistakes like this. I really am at a loss.

Everyone at Casey Kia was SUPER helpful. We had a unique situation where we needed to lease a car but we were in San Diego and just about to move to Virginia. Aaron was extremely helpful over the phone and got us all set up so we only had to sign a few things when we came to the dealership. Doing most everything virtually that way was a huge time saver and made things so much more convenient for us when we arrived in Virginia. Jacob was also extremely helpful - picking us up from our hotel since we didn’t have any transportation and expediting the process of signing the lease. Casey Kia is hands down the best dealership we have ever had the pleasure f working with.