Ive been here before but, I must say that this was my best experience! The service was quick, the staff was friendly, and the price was reasonable. My repair was quick too. The waiting area was very clean and equipped with coffee and snacks. I will certainly go back.

I had a leveling kit and new tires installed here and they did a great job!!! They also returned my vehicle back to me within the time frame promised. The staff was professional & helpful and I didn’t get the sense of “how much money can I squeeze out of this customer?” from them. Our business was right to the point with no BS!! Loved that guys!! And if you are a “car person” make sure you check out the cars they have on display.

Good place for car work. Sketchy location, but I felt safe when there during working hours. People are great and service was good.

Excellent service! Very accommodating for those not so standard requests. I had my car alignment done and needed specific values met for racing that were outside manufacturer settings. They were more than happy to do it for me. I was looking for a very specific set of tires for my car that they did not carry. They told me if I bought them elsewhere, to bring them and they would mount them. I have deep dish wheels and didnt want the wheel weights to show when balancing my wheels. No grief...only we gotcha covered. This place will not let you down. 100% recommend Hornsbys

My car is regularly taken care of at Hornsby. The staff is always professional with caring personal service from the time I walk in and see Dave and Jeff until the time I check out with Caroline (sp?). My son and I both trusts them with our cars. They go above and beyond and Ive recommended them to others who feel the same.

Professional and quick everytime. Prices arent too bad either!

I took my car into Hornsby for an alignment and was made aware that I would need new control arms and that having the alignment done would not be wise at this point. I was upset that I needed the work but pleasantly surprised that they put my needs before them making money. I would definitely recommend because of their professionalism and honesty when diagnosing especially if it means they dont get the job at that moment.

I love me some Hornsby Tire they are the best they really knows what they doing their the best of the best I will get service from them anytime

Hornsby Tire has been a fixture on the Peninsula as far as I can remember. You dont stay in business that long unless you are doing something right. I take all my cars there for complete servicing. I Highly recommend

Called and asked if they could do full alignment on my car, told them exactly what was on my car then brought it to them to do alignment and bleed brakes and they call me an hour later saying they can’t do alignment and then charged me $319 just to bleed brakes. Then had to pay another $90 for a tow to take it somewhere else. If you want something done right don’t waste your time with them.

Laid backPrices are very reasonableIm coming backI went back with my other daughters car and they got it running great. The lights are still flashing on the dash board and Im going back for that but Im still very happy with what they did.I see you soon guys. I got to get those lights off on my daughters dashboard 😁

Dont live in NN - got a flat tire while visiting - my brother-in-law recommended Hornsby. Had an excellent experience. Waited less than an hour with no appointment- they were able to patch the tire instead of replacing it. Very stressful situation quickly and professionally resolved.

Courteous quality service at a fair price...good experience.

Hornsby Tire is outstanding!!! Clean environment, very kind friendly people. Always honest and trustworthy with your vehicle. Always on time. Customer service is Outstanding!!!!

Great customer service quality work . They did not take advantage. My car left sounding good. The promblem was fixed. I had ball joint replaced. Excellent work. My brakes checked. The tires were rotate and balance.

Having an odd tire size I was having difficulty locating a set of four and feared I might have to order through one of the on-line companies. Called Hornsby who, like other local firms, did not have them in stock but Jeff said he could have them next day. Got there at 1:00 the following day and was on the road before 2:15 with the new tires installed. Staff was pleasant and professional. Facility was clean and neat. Next time we need tires Hornsby will be our first call not the last.

Great place to take your carGood quality service. I take both of my cars never had any complaints.

Ive been going to Hornsbys since I moved to Virginia from Chicago 4 years ago. My brother, who was stationed at Little Creek recommended them and I havent been disappointed. Ive been treated with respect, I feel safe in my vehicle after theyve worked on my car, they handle inspections, and they are always prompt and efficient with services. Through the pandemic theyve been stellar to work with and when I needed body work done they pointed me to another locally owned and operated business-THAT is how community takes care of community. Good location too. 5/5 stars.

Always great service and prices.

I have used Hornsby for years because of there dependability and professionalism. Can not give you all high enough praise for all the services I have received!!!

Just a update to let hornsbys know how leased I am with there service and frielndship. Please let them do your service and repairs in future

Besides poor service, they magically have everything you need in order to “pass” their state inspection.

My go-to for repairs and maintenence on my Mustang and Wrangler.

Ive been trying to find a place to do my front end alignment and finally found a really good place. I came in as a walk in and was told roughly the estimate of the wait for the service I was 100% okay with that considering I needed the work done and also not to mention the service was reasonable priced. The time it took to fix my car was way less than what I was told extremely quick. The guy at the main desk was very nice and professional. He then told me go to the window where a lady will be to handle my payment. Considering Im really big on customer service as I work in the customer service field. The lady seemed as if she had an attitude. I was very courteous of her taking care of me and when I went to tell her thank you the only thing I was told was a simple Yup what happened to a youre welcome even if I was a fake youre welcome its better than an yup to someone thats being respectful and do to that last impression I will not be returning and will not recommend this place to anyone. Customer service is everything. To me anyways.

I went in for a diagnostic test because of malfunction from a prior shop. The results were so shocking. What I had done Nov. 2020 had to be corrected by this shop. This shop did a great job repairing the problem. I highly recommend Horsby to everyone who needs knowledgeable mechanics to work on their vehicles

Great Customer service very knowledgeable and nice.

Had an absolutely flawless customer service experience at Hornsby Tire. They were recommended by a friend and I wasnt disappointed. The showroom and waiting areas are large, clean, and airy. Theres a separate walled off area with a bar-height counter and stools for working while you wait. The Hornsby service team went well beyond my expectations when we ran into a snag (that was my fault) during my install. Couldnt have been happier. Im a customer for life.

A number of garages around the area have the necessary equipment but lack the qualified technicians to properly use it. The four wheel alignment machine is a great example of that. Hornsby isn’t the cheapest but I feel they are fair and I feel like the quality I get is the best in the area.

This place is nice. Clean and looks how a reputable business is supposed to look! Had a tire patched and was in and out in less than an hour.

People are always friendly. I trust the people here.

I have used Hornsby tires for service for a number of years. Very professional, high quality, tire and maintenance shop that will ensure that they keep you riding! They are in a beautiful building on Jefferson and can meet your automotive needs. Highly recommend giving them a visit.

Hornsby Tire Pros staff was so kind and helpful. Found me the cheapest price yet BEST Quality. I appreciate their help in fixing my car. I mean they’re so good I’m leaving a review. I never really leave reviews! Lol thanks Hornsby! Will FOR SURE be a returning customer!

Jeff took time to listen to my tire needs then made suggestions to best fit my needs. He gave me good, better, best quotes to allow me to fit my budget. He was patient and thorough with his explanations of the different type of tires. Once I made my decision he set an appointed for a few hours later. Upon arrival he took my keys and began the oil change while waiting for tire truck to arrive. My tires were installed and alignment was completed in the expected amount of time. The owner David, took time to answer some questions about warranties and road hazard protection. He was personal and friendly. All employees were professional, efficient and respectful of me and my time. I couldn’t be happier with the service and prices. First class shop! Highly recommend!

Their good for what they do.

Went in for a wheel alignment and there were many people ahead of me and I was told it would probably be an hour and 30 minutes before they started looking at it. 20 mins later I ask to grab something from my car and theyre already working on it! The price for both the rear and front alignments were cheaper than I expected too. Also, the customer service was great as well. Made me feel welcome and despite me saying wheel adjustment rather than alignment (was tired and said the wrong thing) didnt make me feel bad about the mistake. Great customer service, decent pricing, and great on time. I will definitely be coming back again!

My wife and I have brought our last few vehicles here for a while now. They always get us an appointment same day with great service, a clean establishment, great products and true understanding of them. We always been very pleased with the service we receive here and will continue to give them our family’s business!

I went here to get a couple of tires in an unusual size and they got them in 2 days (when other places would take a week or never call me back!)They did have a small issue where the tires were going to be delayed a few hours but they informed me immediately instead of letting me sit there for hours like other car shops would, I really appreciated that!The whole place is very nicely cleaned and the waiting area is updated and comfortable. Overall I was very pleased with the place!

I was talking to Jeff I believe. I told him what I was there for, and he set up my car to be worked on. I needed a air filter put in that I bought, he put it in with no charge. I come back here because the service is good, the people are pleasant, not take your money and show you the way out. They are very, very educated on all vehicles. Service is very good as time goes. It’s a pleasure to go there.Thank You,Carl Nasal

Very nice people work here. They do excellent work.

Hornsby Tire Pros experience was just fabulous.The shop grab your attention with knowledgeable information about vehicles along with the exhibit they displayed in the show room.The staff was friendly, while the technicians perform great service to your vehicle. Hornsby Is an excellent place to service your vehicle needs with hassle free and great prices. They have just gained a new customer for life, thank you again.

Professional, honest, fair price, quick service. Love the coffee and tea bar!! We only go to Hornsby for our 5 vehicles’ tire needs.

I really enjoyed the exceptional customer service that I received. The gentleman at the counter listened to my concerns and passed the information to the technician. I will definitely return to this shop for any future needs. Great local business.

I called at 0930 about my tire. The service technician said he recommends I bring the car in for a better look. I called around the numerous places and no one even mentioned me coming in. I bought my car into the store and within 45 minutes, I was out of the store and my tire was fixed for WAY LESS than I anticipated. Thank you for your 5-Star Service!

Over the weekend my wife picked up a nail in her tire. Dropped vehicle off at 7:15 Monday morning and got the call that they were done patching it by 8.Great service and a clean customer area. 👍👍

The people were very nice, kind, and understanding. They took their time to make sure everything was ok with my car. Very reasonable prices. Heart experience.

I had called around looking for tire places and I saw that this was family owned and had some great reviews. I called Hornsby and they were welcoming and helpful throughout my tire buying process. For anyone wants to know I bought some Hercules mud terrains, and they even let me ship my wheels directly to their shop. The process was completely painless and I couldn’t be happier with my new setup. I’d like to thank Jeff personally, he was very knowledgeable and helpful and I don’t think I would have bought through Hornsby without him.

Great service and turn out time

Excellent customer service, definitely coming back

I went here for the first time today. The shop was willing to perform a state safety inspection the same day that I called to inquire. The mechanic explained very clearly the repairs that my car will need, in order to pass inspection. The waiting area is large and comfortable, with a big screen TV.

Very nice clean building. Mechanics are knowledgable

Nice people..but, I wasnt satisfied with the alignment I received. Too much negative toe, front tires appeared to have a slight triangle look. My chief complaint was pulling towards the right, steering wheel not centered. After two attempts to correct the problem, the steering wheel was still off centered and vehicle still pulled to the right..they suggested that it could be my brand new tires (I didnt believe that) So, Ive decided that Im going to take my 2005 F150 to a Ford dealership to see if theyll make a difference. I gave them 3 stars because they are very polite.

Got a flat in Suffolk and I drive a lot for my job. My husband wanted tires that had at least an 80,000 mile warranty on them and would hold up to all my traveling. There were no other tire stores in the area that had them in stock besides Hornsbys. I went and had them installed in a very short period of time. Thank you very much for doing that for me

I love this place

Exceptional waiting area was clean and child friendly. I will be back for a converter and oxygen sensor. Also we have a church bus and it has duals. And you have big enough doors to accommodate it. I am 71 years of age and will look to you for our maintenance.

Service personnel at service desk are very personable, helpful and professional

The staff at Hornsby were very professional and service was timely. After the service, they even went back to address an item I failed to tell them about when I checked in. Done. No problem!I also like the option of going into their Executive Lounge and getting some work done while waiting.Thanks!

I walked in and the place is BEAUTIFUL!!! I walked to the counter, had a 2 y/o with me, and asked how long it would take to do an oil change. The guy at the counter said we can do it! So knowing I had a baby with me I assumed they’d be able to do it quick. I had gotten there before lunch time so I was really hoping it’d be done quick. He took my keys and my info. I went and sat in the waiting area, which to my surprise was kid friendly and had stuff for her to play with; popcorn, coffee, and a snack and drink vending machine. The lady who checked me out was nice and it was an easy check out. The only thing I wasn’t expecting was to be waiting an 1 hour 1/2. Had he had told me before I probably would’ve came a different day, Been prepared with snacks(or even lunch for the baby) or had been prepared to wait that long. Other than that the place was great!

Brought my 2012 Ford F150 in because brake light and ABS warning lights kept coming on. Previous brake work was still covered under warranty and I was only charged labor cost to fix the issue. Very professional and work was completed the same day I brought the truck in.

I love bringing my car to Hornsby, they have always treated me fairly. I get free oil changes and inspections at the dealership, but I always come here for my inspections because I dont have to worry about them ripping me off. I tell all my friends to come to Hornsby. They will treat you right. And also, I love the popcorn. Thank you for all that you do to keep us rolling.Patricia Carr

Great staff. Never have to wait for a long time to get my service done. Always nice n very generous. Recommend anybody to go there for car services. Also have great prices

Where do I even begin?! This place is amazing. I have honestly never received such wonderful service and care before for our vehicles. They got us an apt fast, were timely at the apt, truly CARED, and did everything they could to help us. The icing on the cake was how reasonable their prices are. We will ONLY be going here from now on!

I know it is difficult for many businesses during this pandemic, but they remained professional, courteous, even to other customers as I noticed. The big plus was they were extremely quick with my car inspection. Thank you for awesome service.

Shuttle and State Inspection made my first experience here awesome! Very professional and super fast. No need to wait around because the shuttle took me to my office after I dropped off my car within 2 minutes. Then they called me to tell me that my car was ready for pickup after only 2 hours. I would highly recommend this place.

Lets see whats not to love. Great service, good prices, beautiful environment, clean, nice waiting area with food drinks and TV, free quiet WIFI area, courteous people. I could go on and on. I always get great service here.

Several years ago, I used to take my vehicles to Dominion Auto on Jefferson Avenue near Briarfield Road because they were professional and, most importantly, they were honest. When the owner retired, I was worried about where we would go.Thankfully, we tried Hornsby. They are awesome. Theyre always professional, always honest, and always quick.If youre looking for a mechanic you can trust, give Hornsby a try. You will not be disappointed.

Great service and staff Highly recommended

I recently had work done. Tires, rack and pinion, alignment, oil check, state inspection. I dropped my car off before work and was ready when I got off, which was great. I payed and then I left and driving down the road right away I noticed right away my car was pulling hard to the left and the steering wheel was off center. I spent a lot of money and it seemed the car was not test drivin to make sure everything was good with alignment. Everybody was professional and they fixed the issue. Just I had to wait another hour and a half to get it realigned.

Blessings I received very professional services from check in to checking out the secretary was very nice.The establishment was clean and cool.I will be back.I looked at the board with prices of service I will be giving a call when needed. Thank you.

This was my first time going with Hornsby Tire and Auto. Right from the start, I handed them an itemized list of work from Casey Auto, and Hornsby’s prices were at least $100 less on most items. They were very friendly and punctual. I was quite impressed!!

Experience at Hornsby Tire Pros & Service Center was excellent!! Service personnel at service desk are very personable, helpful and professional. They fully understood the problems with my vehicle, provided solutions, and performed repairs in reasonable time. Using a five star rating, I rate them five stars! Very clean and accommodating customer lounge/waiting area and restrooms.

This is the second time I came to Hornsby Tire Pros and will continue to do so. They are so friendly, so patient, and will do everything in their power to help. I have an unpopular tire type and they made sure the tire was delivered to their shop and put on the same day. They put me at complete ease and made my day. Thank you again!

Wouldnt trust anyone else with my vehicle. I have a lifted diesel truck with large tires, and god knows its a pain to do anything wheel and tire related on these big trucks. None the less, I had an alignment done by them that was showing a little uneven wear on one tire after a couple hundred miles. I took it in and they corrected the problem free of charge. They are knowledgeable and stand behind their work. They also helped me in a pinch install new leaf springs in the rear of my truck. Not only was there price competitive to complete the work, they did a fantastic job and were the only shop I could find that would complete the work in this area. Cant thank the gentlemen that work there enough. Top notch work, Top notch mechanics, and very competitive pricing.

The staff was very friendly. Very polite, understood what was going on. Then gave amazing quick turnaround service. I was very happy with my experience there.

The car repair, inspection place we used to go to closed, so we needed a new place. Hornsby is the answer. They are honest and very professional. They go over and above to make it easy to keep our vehicles on the road. We recommend them to all our friends.

Awesome Customer Service, Very Hospitable, Quality Maintenance, Care for your car like it was there own. Outbeat Tire Competitors by a long shot, this was my second experience and Ill be back. Thanks

Hornsby Tire took my car in with no appt. For inspection, tire rotation and an oil change. As always the experience was easy and I have come to trust them.Kelly Davis

Hornsby Tire has always been the best all around service center on the Peninsula. Always friendly and very good at what they do !

Professionals for sure. Great place to go for tires and other auto needs.

Wait time was slightly long techs seemed to just have vehicles in back not really working on them but Wanted to seem busy. They were able to fit me in the same day. Customer service not bad though.

Outstanding Service. Quick to diagnose and discuss possible solutions. Very Fair pricing and my Truck was ready within a couple hrs. Highly recommended!

My tires were ordered straight away and I was able to have them installed in a timely manner. Good job

Fixed wrong thing on car an then said what was real issue couldnt be found

Second visit to Hornsby for an alignment, great customer service and fair prices. Would definitely recommend!

I got a state inspection. The service desk staff were friendly. Everything went smoothly and was completed in a very professional manner. I will go back, and recommend Hornsby Tire to everyone. The cashier was friendly and checking out was fast.

Very informative, quick service. Friendly staff. Will definitely return for future tires, oil change, services.

Great place! Dont shop for tires anywhere else! The folks at Hornsby Tire will give you an estimate over the phone, and then the final bill is that exact amount. The service is professional. The waiting room is clean and comfortable. Their prices also beat the other guy. I drive out of the way to go to Hornsby because I have always had a positive buying experience.

Had a state inspection done here. No problems with that.But the people at the counters are pretty rude and appear to be annoyed at the presence of customers in general.Also, I have a special Broadway mirror clipped onto my oem rear view mirror. It offers a wider range of view to allow me to better monitor traffic around me. For some reason, they removed this mirror and just put it on the floor of my passenger seat. If you need to remove it for the inspection, at least make sure its somewhere where my feet dont go maybe? Theres plenty of dash space. On the floor is careless and lazy and shows your company doesnt value respect towards your clients property. What if this had broken? Would your company have offered to replace it?

Needed an oil change and tire rotation before traveling for the holidays. This place offers fast incredible service at competitive rates. Definitely check them out! Like the famous catchphrase from the Reading Rainbow, but you dont have to take my word for it. Just give them a try, you wont be disappointed.

I had a very dishonest experience today. I own a repair business and do all repairs but alignment. My Navy customer wanted 4 tires and State Inspection. I replace 4 tires check everything out for State Inspection and all is good. My customer wanted an alignment due to replacing 4 tires. I take the truck to Hornsby Tire and drop it off. The Service Writer calls me and informs me my ball joints are about to fall off and they cannot do the Alignment. I bring the truck back to my shop and not only I rechecked for a mistake by me. After I see again that the front end is very tight, I call another Master Technician to check. He came up with no problems with the front end not to mention the scare tactics they use to tell me that ball joints are about to fall off. It’s terrible that our Service Members fighting for our Freedom are being lied to and cheated out of their money by these RIP OFF ARTISTS. DO NOT GO TO HORNSBY TIRE. Please share with all our Military members and the rest of our community.

I went for a re balance and alignment of my dually tires. 2 of factory tires would not balance come to find out they had broken steel belts.Jeff quickly and fully explained the situation and my options to rectify it. I chose to replace the whole set and Jeff found me the highest quality tires at the fairest price. I am completely satisfied with Hornsby tire and they have earned my future business. Never again will I keep using factory tires on my vehicle.

Love my neighborhood mechanics. Drop my car off...walk home, what can be better.

The First time I attended this place of business after initially speaking with store manager, Mr. Dave, until my arrival and through my requested service, I’ve been treatEd with utmost respect and professional service. First impression is the last impression.Thanks Mr. Dave to you & your staff.Will see you for service.Ms. E.Feeney

I needed an inspection. The timing was great with the mechanics but when it came to for me to pay at the window it got horrible. I went to the window no one was there but there was another room with a woman in it who could see me through the glass and see me on camera. She paid me no mind after I stood there for 10 minutes so I went and had a seat with my son. 5 minuets later I tried again to pay. She couldn’t even say “Hi” or “hang on” NOTHING. So one of the front desk mechanics had to come check me out after seeing I was still standing there.I already had my keys in hand I could have just walked out without paying but that wouldn’t be cool would it. The so called ladies need to get it together.

Everybody is so nice and friendly and its a pleasure to come there and have your vehicle serviced

Hornsby had always been good to me. They definitely care about what they are doing. I came in last minute for a nail in my tire. They fit me in no issue and got me out fast. Ive had tires, breaks, oil changes done here and its always good service. They shuttled me home and picked me back up once work was done. I dont know if thats typical but they did it for me. I wouldnt go anywhere else. Pricing is also reasonable.

Called Hornsby Tires and a few of their competitors for an alignment and two tires. Needless to say, Hornsby got my business! Jeff provided the best customer service! He was very knowledgeable, confident in his delivery of what I needed and very professional with a terrific personality! The price, repair time, cleanliness of the business and follow up call after repair was absolutely second to none. The other employees were also friendly, informative and helpful. Hornsby Tires are indeed The Tire Pros!

Wont go wrong with this businessAt Hornsby Tire Pros & Service Center I experienced friendly professional quality people and services.

Always happy with Hornsby Tire. Ive trusted Jeff and Dave and everyone there doing work on my vehicles for years. Theyre fair and honest.

Great service, professional and polite staff. A friend recommended Hornsby’s to me and I would definitely recommend them to others. Cleanest auto shop I’ve ever seen too! They certainly have attention to detail!

Awesome customer service! My boyfriend needed two new tires THAT day because he was at work and I had his truck and wanted to get it done before he got off work and found out ...and they made it happen!! Also really helped me out with their shuttle service! I am so grateful for the owner and will be coming back for tire needs for all of our vehicles!