Excellent customer service! Jamie and Stephine are awesome, was in a bind putting on a new trailer hitch with some problems, they took it back and got it done super quick with an awesome price. Will definitely recommend them, and take all my cars back here in the future, purely off of the customer service I received! There are too many auto shops that don’t value the customer anymore, THIS IS NOT ONE OF THEM! Excellent team, awesome job.

I just recently bought a 2013 Chevy Cruze here. A few days later the car popped up with an engine code p0171. I told the salesmen, Jessie, about the issue, and he proceeded to ignore my calls all day and pretend he was out of the office. I went to get the cars oil changed at a Valvoline and the technicians told me that the oil pan is cracked and there is no drain plug. Just a piece put in to stop the drain. Now the cars leaking oil all over the driveway. These people don’t care about their customers. I’m stuck paying on a 7,000 dollar car that’s about to break down on me. Go somewhere else.

Good place to buy a used car. One of the sales Rep was very friendly and honest. His name was Jessy. He actually was telling me which were the better cars to buy and which ones needed a lil more work. I value that cause most car dealers would tell you anything just to get a sale.

Their service was absolutely top notch and second to none!! I have been to several car repair shops and I have never received such red glove impeccable 🐕‍🦺 ce as I have today! They diagnosed and fixed exactly what was wrong with my SUV. Fast and efficiently. Highly recommended. They have a customer for life!

They are the best. They will make you feel like family and give you the best deal available 😊.

Update: We will be bringing the vehicle back in and they will be fixing it! Stephanie was super proactive with this! Highly recommend them!I brought my vehicle to them for a full engine swap. The new parts were in the back of the vehicle. We informed Stephanie of this. She wrote this all down on the tag for the keys. Two days after getting vehicle back I realized none of those new parts were placed on the vehicle and was actually charged for some of the items. I will update my review upon the outcome of Monday when I go in there. The new parts were oil filter, spark plugs, water pump, filters, and thermostat. This is unsat!

Family-owned business very nice mechanics and front office staff they do a great job and guarantee their work

People were very nice and helpful thank you so much

DO NOT BUY A CAR FROM HERE. they sold me a car with a FALSE INSPECTION STICKER & refused to help. instead gave us attitude and hostility.

Very unprofessional had me waiting all day to get my car towed up there i called out of work and everything they never showed nor or call to say that they wasnt coming very unprofessional

Great service and price was very fair.

Good people there and they do great work on your vehicle,im going there every time.

This is my auto place, nice and friendly people.

Very disappointed with the service over the past year of my wifes car being in and out of there what seems like a dozen times . after paying out about $4600, the car still is not right ! Seems to me that they fix one thing and sabotage it for the next thing to break a week or 2 later ? Just picked it up for the last time and it was ransacked ! Unfortunately I cant do nothing about that . seeking a attorney for advise

People are friendly willing to work with you. Plus they had the cutest puppy dogs show up.

I love you guys for helping me with my car she gets down the road quick no problems

Bring cash or your on financing, other than that great selection and pricing!!

Great place to have your car worked on they have 3 locations 👍👍

It was a great service, very satisfied, ask for Frank hes a bilingual guy

Weve bought more than our fair share of cars, new and used, and I have to say Goodes Automotive is the BEST! We are in awe of the superb customer service, the selection of great vehicles to choose from, the affordable prices, the ease in purchasing, and the friendliness of the entire staff at Goodes! Jesse could not have been more attentive, accommodating, or friendly when we purchased our 2008 Envoy Denali from there. He answered every question, tended to every detail, and he did it all promptly and professionally. We highly recommend their services whether you are looking for a vehicle to purchase or to have repairs done. They are all so professional, friendly, and ready to accommodate your needs. God bless them all for the awesome work and services they perform. We wish you all the very best!Sam & Brenda Beggs

Most honest and fair family owned businesses I have ever experienced. Have purchased two cars from them and have all of my mechanical work done by the goods. Will never go to another mechanic or deaslership. I would give them 10 stars if I could.

Treated like a family member

I showed up today to test drive a vehicle.The vehicle battery was dead.The guy paid $10 for me to go to gas stationHe was emphatic that I bring a receipt backI happened to have my mechanic with me, who is a very well qualified technician. Immediately off the bat this truck had a huge misfire. It shook the whole truck and even made my mechanic very nervous riding down the road. I also put my code reader on it and saw the real time data for Fuel trim which indicates o2 issues or catalytic converter problems. After only making it 5 miles the truck became worse.After coming back and letting them know the situation they said they had no idea. So we said if you fix the problem I’ll come back and drive it more. They said they only fix problems with there vehicles once they know you have committed to buying an as is vehicle.Also a side note a furniture delivery company was delivering furniture. An employee from goodes was guiding the truck backing it up and actually backed the truck up into a bumper of one of the cars there selling. After the delivery driver backed into the car, the employee said just go on it’s ok. So right off the bat it showed me they don’t care.I own a company, and have a fleet of large trucks. I highly recommend you stay away from this company. It is very shady business and I’m pretty sure if you did research you will see whoever inspects there vehicles has been in trouble with Virginia State Police for just putting stickers on vehicles.FYI if your looking at the old verizon Chevrolet truck. A sticker was just slapped on it. It has a huge misfire. Catalytic converters is stopped up or bad. Be very careful of this vehicle

So glad i took an acquaintances advice to come to Goodes.!!My first time here,and felt like family.It was a rainy Saturday,first come first serve basis.Stephanie was extremely knowledgeable,down to earth,made me feel at ease on this first trip.Even got my lunch ordered by one of the mechanics!It was a long morning,but everything was explained,drove my Mini Clubman home,it ran better than its ever done.!!I will be back.....THANKS GUYS😁Ms.C

These guys are awesome and extremely helpful. I got my car back very quickly! Just when I thought I was out of option Goodes quickly found the solution!

Friendly staff, sold me a car with bad brakes though.

Went to look at a couple of cars they had for sale and was waved away, ignored and told they were closed even though their fence was open. I Understand that they were closed but thats no way to treat a potential customer. Wont be back

The staff is awesome, always going above n beyond to help with repairs. Bought my last truck there, runs great and reliable.

I never gave have a problem.. my car gets fixed and it is explained thoroughly to me.. and not very expensive very reasonable..

I have been doing business with Jamie and Jim for 18 plus years. I have sent family and friends, very trust worthy. Give them a call!

I had a great experience!! Everyone was so patient with me, and my car was finished very quickly.

Very good service friendly and honest.The owner his down to earth.. you needCar service go to Goodie s..

I feel that this automotive location is a good place to have your car repaired, yet there are certain workers that make very inappropriate comments concerning people and their finances. Which is very unprofessional. Be careful here

Never had a problem with this family owned auto shop! Very professional, prices are comparable, and they are always looking out for the customer! I bring my car here for everything!

Most legit auto shop in the area. Everybody always trying to get over, if they think you dont know anything about cars. I must say, Goodes Auto is the most reasonable, honest and legit car shop im town!

Very upset took my truck to get a part on my transmission. Instead of them calling to say I need a transmission they installed the part. My truck still dont reverse. Thats not the worst of it, my locks worked & doors before I took my truck, now neither one works. Window dont come down and door doesnt lock. They lie and tried to blame the tow company. Rear view mirror broken. I have more damaged then was fixed. None of my gages show the correct things like my gas etc. All this worked before I took my truck. Then was told if I wanted the part off to get a refund for this $346.56 part they would take it off. Well that story change when I called back. The great thing is I took before and after pictures of my truck. Just for proof of everything I have always done that when dropping off my trucks or cars. DONT take you cars to these people. They are big liars!

Cant meet a better group of people the owners are fantastic people the sun is a great guy with a great business understanding they do great work and stand behind it

Do not trust this place! I have been taking my car here for a while and i discovered that they have no integrity. The mechanic told me “ i don’t want to discredit anyone’s work but whoever put this new alternator on for you put a while in the radiator trying to get to it” i told him that Goodes put it in about a month ago. The owner Jamie told me that he took a loss paying for me a new radiator. Wow, they are not doing me a favor, their mechanic put a hole in my radiator and didn’t tell me. My car is 6 years old and was running hot! Never again will I go to them

Test drove an SUV & luckily I didnt go far, bcuz the truck overheated & I barely made it back to the car lot!

Botched the little details of doing my Subarus headgasket, wound up having to get another one less than a year later, not warrantied because somehow my brand new thermostat was to blame and not them. Also think they may have dented/crushed my transmission pan... wouldnt trust them again.

We bought a SUV here 2 months ago now. Jesse the sales man did his job well so no complaints there. But we have taken the SUV back 3 times now for the A.C.. And the RPMs needle keeps jumping when in idle and to clean the headlights, something they promised to do prior to purchase. So first time around they fill frion and it works for a week and then hot air again. 2nd time around it was the actuator. Which they fixed no charge. Headlight cleaning took almost a whole day and I ended up urbering home and back at my expense. With the RPM they told me they had to reset the computer to adjust them. Which has nothing to do with the engine but ok. It ran good for a week or so then needle is jumping again and car is really hot and not accelerating right. So my husband being handy check the car over and find there is NO OIL AND NO TRANSMISSION FLUID...the SUV is running dry...I would assume any mechanic would have noticed that and figured out that is why the needle is jumping..and then my husband is trying to figure out why no indicators popped up as it is a smart car and tells you when to change the oil. Come to find out the fuse was removed...Nice...and while this is going on all I can think about is how they gave us a 50/50 warranty on engine and transmission for 3 months at time if purchase. They were really trying to make money on this car by having me blow the engine and have to pay them to fix it 50% on top of the money they got for the sale....Wow couldnt believe it. Luckily we caught it but the next person might not. BEWARE!!

Reasonable prices, great service and friendly faces.

They have plenty of vehicles at very good prices

You can trust these guys 100%. Have always treated me fairly, been completely honest with me and reasonable priced. Would not go anywhere else. Have used them for 3 years now.

Great service. Quick turnaround. Friendly staff

Love the all family, has been my friend for 20 years

Excellent service..friendly recommended to everyone.

Very great people great prices and great work and they are very honest very very honest people

Great place to buy, sell, trade and your car serviced.

Very friendly and family owed. Will help you in anyway possible with car repairs.

I gave them 1star because they didnt have anything lower..Customer service sucks...

Worst customer service everShady business all together

Mechanics dont know there job, had me pay 600 dollars for the wrong part.

Best place to get work done five star repair shop very fair priced thank you goodes automotive

The Worst car repair experience Ive encountered.Almost cost me my life. Went for a wheel bearring and since it was NOT done, my axel broke while driving!! (In business 20 yrs or not this is Very unproffesional.) Had to return the car 3 TIMES!!!! Their excuse was my vehicle was old and I needed to purchase a new carNever will I do business there again. Not only did my service uck.....So id thr owners customer service!! #Nostars

Amazing work, great prices and honest.

I have used them plenty of times in the past and haven’t had any major issues with them. My most recent visit the front desk clerk was rude to me, in fact hung up on me. The gentleman that used to answer the phones when they were located on Kecoughtan never did anything like that. Customer service can make or break your establishment.

Friendly, knowledgeable, fast, and affordable!

Always great people to deal with.

Put on hold just for him to try to answer someones elses call

Its all good

Dont respond to inquiries or e-mails

Fast service and everyone is polite

Great family business

Excellent