Everybody was super friendly and helpful. They provided very detailed and professional work. Got an inspection and everything went smoothly. Will definitely go back to them in the future.

I was able to get a same day appointment and they gave me a ride to work.My got fixed that day and they were able to come get from work and get me to the dealership.Wonderful service 🙌🏻

I will never buy another car from this place ever again. First of all i chose to buy a brand new car from casey after my first vehicle was sold back because of the diesel scandal(obvious huge mistake). Been a customer here since 2014 and never have been treated like i was this last visit. The people who answer calls for the service department are very rude. I was hung up on multiple times while they were “transferring” my calls. Very unprofessional. They never have rentals and will have your car for days without even calling to update. The problem only got solved dealing with the new service advisor named Lindsey who was very nice and accommodating. I would steer clear from this place.

Fast check in and check out. Friendly service staff. They didn’t try to sell me unnecessary service. They did what I asked and did it quickly.

Casey Service team is great!! Everyone is so friendly and knowledgeable. My car recently had a recall, the service team contacted me and I was grateful because I forgot about it! Mike Liggins of the service Dept. is the best.I know I can trust my vehicle to Caseys Service Team!!

I went to get a car got the car i couldnt get my payment to be any cheaper than what i got now, even though I was offered a more expensive car not even 12 hours before. Bank called asked if I was aware of being 2 months late; because I payed my monthly at the dealership when they never told me to pay the bank and yet still took the money when stated this was the monthly payment for the car. Also whatever paperwork they sent for our information was sent wrong. But over all customer service and experience is always good. Theyre nice people

Our Eos was there for 2 weeks and we still had no information. Carl never called us to tell us anything. Never returned calls, never called us when he said he would. I had to tell him to look at the history of the vehicle to see why the engine light had been on. We will return only due to Mike!

Mike is a superstar. Able to get me in for an oil change on Saturday without an appointment. Found a nail in a tire and without asking or charging me just fixed it. The Service department ranks at the top of my list for all the car dealers in the area. Thanks Casey VW.

My wife and I had the best experience at Casey Volkswagen. Will (sales) and Cam (F&I) were extremely personable and went above and beyond to get our deal done. My wife is ECSTATIC with her new Tiguan. I cant recommend these guys enough!

I took my car there and unfortunately got sick. Well while my car was there someone took my engine cover off,stole my original manual book to my car and it was covered with leaves and tree stuff. I was able to get the cover replaced because I had pictures before taking my car there but the noise I originally took my car there to get Inspected for is still there too and the book to my car didnt get replaced either. Im finally getting better because I was admitted into the hospital for months and this is the last things a person wants to have to deal with.

Work was done quickly and they had parts in stock to replace worn parts that needed to be replaced. Service writer was very personable.

Had appointment at 9:00 a.m. - left at 6:20 p.m. I called after hours to answering service at 6:45a.m. No one returned my call. Is that the way a successful business is handled? The mechanic who worked on my car was great and should get a raise.It did not take me long to learn you were short-handed. I took my daughter’s car in because of a recall. Your hourly rate is to high for me or my daughter to handle. Left spending an over $750.00. I am from Ga. but my daughter will have to find someone else to service car.

Very happy with Casey VW, they replaced our driver’s side air bag as a recall repair and I couldn’t be happier with their service department! They did the work while I waited and knocked it out way quicker than I expected and I was on my way!

A great place to conduct business, the service advisors are super helpful and friendly. The service manager Bobby Bowen is always there ready to help a customer! Definitely a 10 out of 10!

Casey Volkswagen service department is top notch, definitely one of the best experiences in working with one. I mainly work with Karl but all of the associates are outstanding…they take customer satisfaction to the next level.I am sad to be relocating and having to find another dealership to work with.Would HIGHLY recommend!!!

People were nice however very slow. They didn’t seem interested in figuring out why my car key fob had to be so close to the Ignition to start didn’t even suggested I bring it in to have it checked out, I went in for an oil change an inspection and I was told I needed to make an appointment however when I called back they said I could just walk in. They seemed a bit disorganized.

Love the car! I dont appreciate all the hoops I have to jump through just to give this place money, though!Ive been working on a deal with them since last Tuesday, when I disclosed all of my intentions and how I planned to pay for the car, including a substantial down payment. The dealership had to acquire the car I wanted from somewhere else, and I went back in on Wednesday to place a deposit on the car. Again, they were very aware of the size of my down payment. The car finally came in on Saturday of Memorial Day weekend, and I made an appointment on Sunday to finalize everything and get the sale all patched up. I was not made aware until 30 minutes prior to my appointment on a SUNDAY that I needed to either have a check or cash in order to make a down payment. I dont carry a checkbook on me, and I dont know many people my age that do. Regardless, if I had been made aware of this on Tuesday when the deal had begun to process, I wouldve been able to be better prepared or make other arrangements for a payment. When I asked if I could wire funds or make an electronic funds transfer, I was told that I couldnt.I went in to pay what I had verbally arranged to pay on Sunday. I made a verbal agreement that I would come back today, a week from last Tuesday to pay more towards the down payment and I was sure to clarify with 3 different people that I would pay with card. When I went in to pay, everyone I had spoken to seemed to suddenly not remember this conversation (I know, its not written, thats on me). HOWEVER, when I went in to make the payment, I was then informed that I COULD make a wire transfer from my bank. I was told no when I asked on Sunday. Needless to say, Im BEYOND frustrated with this lack of communication and it was a waste of my time to come back down to the dealership just to get a piece of paper with instructions about how to make a wire transfer to them. This is absolutely ridiculous and I will be so happy when Im finished with purchasing this car from them.

I really appreciate that Casey VW keeps a history of their prior service work and followed up to quickly locate the issues to fix and that gives me confidence in their work

My state inspection was due at the end of the month. As I was picking up my phone Casey was calling me to schedule an appointment to get that taken care of. The lady also mentioned that it had been a while since I had had the oil changed. She suggested we take care of that at the same time. She read my mind. The entire staff was courteous and professional during my visit. I was taken care of promptly and efficiently. Overall a very positive experience.

I was from out of town and my car brokedown. They treated me as if I was a long term customer. I cant say anything bad. The service and staff went beyond expectations. Also they fixed the issue.thank you!!!

Tish was great to work with. Excellent customer service. Wonderful waiting area. Quick service.

Amazing work! Amazing service! Thank you for getting back on the road … 😁

Just bought my new 21 Jetta from Justin and let me just say that he was phenomenal. He was super friendly and transparent about everything and didnt try to pressure me into buying useless additions to my car. When I finally bought the car he sat in the car with me going over all the new tech, explaining it in great detail and set everything up so that it syncs with my phone. The manager Rudy was very awesome to work with and gave me the most competitive price that none of the other dealerships could match.

Dropped our vehicle off on a Saturday after having brought the car in the week before and being told the items would take some time and parts needed to be ordered. We received no updates, and messages left for our maintenance advisor went unreturned for days. Finally had to call the maintenance manager to get any update at all (on Thursday). Was told the car would be ready on Friday by 5:30 pm. Decided to wait until Saturday morning to get it to allow extra time given the issues we already experienced. When we got there we were told it still wasn’t ready…no call, no text, nothing! They FINALLY got it back to us on Monday, more than a week after we dropped it off. Customer service was terrible and communication was non-existent! Will NEVER go back snd will NOT recommend them to anyone. Just inexcusable!

Bought my car new here, and my family has purchased 5+ since the mid 90’s. We keep buying here for a reason.Service is also top notch and extremely professional.

I needed an oil and filter change. When I arrived @ 0900hrs on a Saturday. One vehicle was ahead of me in the service bay. I was greeted and handed off to a service writer. From there, I was shown a copy of my roll over alignment report. I had 2 slightly abnormal wear patterns so I opted for a wheel alignment. I can’t sit still, so I like to walk around. I frequently walked to the service bay and looked at how the tech was progressing. My car sat for almost an hour. After it was moved, the oil change, tire rotation, and alignment took 1.5hrs. No one came to check on me, no updating me on progress, nothing. After being in there for 2.5hrs, I walk out and the car is waiting on me. Shortly after, I get a text saying my service is complete. The original service writer was not to be found and my alignment paperwork could not be found. After the new service writer gets up to speed and some good natured back and forth, I volunteered to drive over the roll over alignment device to verify the alignment was good. As fun as that would have been, the alignment paperwork was on the dash. Not bad over all, but the experience could have been better.

I love these guys! Mike Liggins is the best inthe service department and the Asian big man who sell parts is very very knowledgeable about vehicles and what to do in case there is a problem with your vehicle. Volkswagen has earn my respect on so many levels, styling and being reliable. I see why customers can be loyal to brands. The workers there stand behind Volkswagen and so do I.

Service was good Overall. But when you have an oil change appointment scheduled, I personally feel that 1 hour and 20 minutes is kind of a long time for an oil change.

I love the service at Casey volkswagon for my Jetti GLI and It’s all because of my service lady, Tish! I know without a shadow of a doubt that she cares about mine and my families safety !!! She is the true definition of awesome customer service!! Thank you Tish as always your the best!!

Absolutely love you guys. Thanks for taking such good care of us.

Tisch was brilliant. She listened and didnt talk down to me. Sorry if I mispelled her name.

Poor communication left me sitting, waiting for my vehicle for 5 hours creating a lot of difficulty with work and child care. I travel to Casey from the south side making a shuttle service unhelpful and had the situation been better explained to me I could have had the warranty work done locally and saved myself a lot of trouble and my kids a lot of hassle. This staff was courteous and I normally have a very positive experience with this location but my last visit left me with a very bad taste in my mouth.

Casey once again proved to be my Auto Dealer of choice. I arrived in Hampton Roads in 1996 and have received auto service and purchased vehicles from Casey. They’ve never disappointed, always providing excellent and timely customer service. Thanks, it’s a pleasure doing business.Dr. Sitgraves

The team, especially my service advisor Melissa, were courteous, informative and very knowledgeable. I would highly recommend the service department for you car repair needs. I was informed in advance of the expense for the needed repairs. Thier communication was impeccable.

I dropped my daughters car off for a battery replacement. We had never been to Casey before but a technician at an auto service center highly recommended we come here. He was right. The service was very prompt and professional. Service advisor Tatisha was warm and pleasant. When additional service/maintenance is needed for my daughters Volkswagen we will definately hook up with Ms. Perkins at Casey VW Subaru.

I visited the service department. I was extremely pleased witht the service I received. They went above and beyond in working with my extended warranty company to get my claim paid. The work was completed in a very timely manner. They kept me informed on the progress of my vehicle and when it was completed. They went over the work that had been completed thoroughly. I look forward to continuing to receive service at this dealership.

Easy, painless... Dare I say it? Fun?Unlike any experience Ive ever had buying a car. Caleb and all the Casey crew were super.Did I mention we got an amazing deal on a wonderful car?

Excellent! I cannot say enough about my salesperson Rashad..he was very knowledgeable about the Tiguan I picked out. He was patient and courteous and would highly recommend asking for him if you are in the market for a new car or even interested in one of their many used ones. Thank you again!

Amazing staff, convenient location and exceptional service. Five stars for me, Highly recommend.

Thanks service team for your help. And thank you Mr Ron! Always a pleasure dealing with you all.

Your service team is the best! Karl and Mike always make sure I have what I need and give honest service. I appreciate them so much!

This is the 3rd visit for scheduled maintenance for my 2020 VW Atlas cross sport. I had the rear window defogger go out, a license plate that was improperly installed by the dealership that needed to be fixed and now a scheduled appointment for a broken hood latch cable. Many problems with the vehicle, however, each time I had to leave the vehicle for atleast a day to several. I waited three weeks to get a loaner vehicle for the hood latch, only to be called the day before that there are no loaners available. Very disappointing! Service is not speedy and whats the point in scheduling a loaner to not get one!

They were attentive and Courtney our sales lady from a year ago came over to see us.

I brought my car in for a minor recall. I was told it could take 3-4 hours. Mike was super friendly and professional and the work only took less than 2 hours. I could have utilized a shuttle service but opted to hang out in their customer lounge. It was clean and tidy with a large screen TV. A few other staff checked on me while I waited. Everyone was friendly & I noticed a nice report amongst employees. That’s always a decent sign of a well-run workplace. I have had less than positive interactions at a different Casey dealership in Newport News so had reservations about bringing my car to Casey VW. I’m happy to say I had a great experience at the VW branch and would happily go out of my way to bring my car back for service even though I live far far away in Williamsburg. 🤪

Casey is a great dealership with excellent people. They do their best to exceed customer expectations. I have purchased 6 cars from them and their Sales and Service Deptartments do a great job.

The customer service team was persistent in communicating with me so I got my car inspected in time. They emailed and called and emailed and called, I’m grateful. If it were up to me I probably would have scheduled late. Upon arrival they moved quickly and even serviced some recalls on my vehicle that they suggested. The waiting room was clean and comfortable. My car was finished in a decent amount of time. Overall great experience.

Great service! Karl is the great at taking care of you.

When I actually get my car back and have a chance to check things, I would be happy to review. Not until then.

Casey Volkswagen has been servicing my vehicles for a little over two years now. Mike Liggins has been my customer care rep ever since. He definitely fixed the title Customer Care Rep because he has shown over the years that he truly cares not just for the vehicle, but the person as well. His personality is always the same. Mr. Liggins, thank you for your service.

The service staff was friendly and helpful. Even though they didnt have any loaner cars available, they picked me up and dropped me off from home to work and back. I really appreciated their efforts to make sure I got where I needed to be...and they remained COVID-19 safe too!

Casey VW always take care of my vehicle. Customer service is top notch.

For 8 years, this team has provided nothing but top notch customer service!!!! Professional, courteous, sense of humor and considerate of my time when servicing my vehicle. They explain what my vehicle needs before the service, and explain what they actually did...after the service!!!! No surprises!!!

Went to Casey Subaru intending to test drive an Ascent and then fell in love with the Volkswagen Atlas. Nathan and Esaa made sure I was taken care of as far as getting the car I really wanted. And the sales manager was great as far as letting me know about additional options that were of great value!

Great work. Fast services

I worked with awesome advisor Carl he was amazing. Very personable and reliable. I would recommend him to my family members. Make sure you ask for him!

The curious and excellent service was refreshing as compared to other service departments I have dealt with in the past.

My experience with casey was okay! Everyone was friendly the only thing that was off to me is that they told me their wasnt a fix for an issue that I am currently having on my brand new car and to me its just very frustrated when getting new care and issues are found and they dont have a solution or fix for the particular issue

Service was goodPeople were friendlyReceived more information than I came in for which was good because I came in there for one thing.Waiting time was an hour because there were other people there of course but overall good experience they went above and beyond to make sure you are good before leaving.

Great staff, worried with me to make a deal and Im so happy with my purchase

Willy was very helpful in finding us just exactly the vehicle we were looking for. Everyone in the dealership were so welcoming and friendly. Excited to be part of the Casey VW family. Loving my Tiguan. Keep looking for excuses to drive places!

Awesome place to buy a car. Ask for Rashad Harris. He is great. He will help you find the car that works for you. This guy really tries to get you in the car that is best for you, not the car he wants to sell you. Total honesty and very personable.

Every time i come here for service it is a great experience they get my car in and out fast and i am very satisfied with it

Was able to quickly reserve a appointment for the replacement of my front and rear brakes and was able to get a quote that was the best around! I was pleased to have a loaner! The staff and Mike were great all around! Well done⭐️⭐️⭐️⭐️⭐️

Great service team and staff.! Completed the work on time with no issues.

Watch the BAIT and SWITCH! Ive had nothing but trouble buying from this dealership. We bought a Jetta in 2014 and was lead to believe we were receiving one price for our trade-in but quickly realized in financing we received another. The deal wasnt as sweet but it still worked for us (my wife was in love with the car) so we completed the purchase. Then, about a year later I receive an email that we could upgrade to a fancier model. I make an appointment to work something out and they acted like I was crazy and wouldnt deal with me. Finally, we are in the market for a new car and I use THIER website to value my trade-in. Once I get there and they appraise it, they offer me $2,500 less than what they did online. (In fact, they are $1,500 less then CarMax and $4000 less than Carvana.) So three times they have pulled the ol bait and switch on me. I will never darken their doorstep again!!As for the Jetta we bought in 2014? We love it! VWs are great cars and I would recommend them to anyone. Weve had very little trouble from it (knock on wood). Just find another dealership to purchase one.

I loved my experience! I love my car! I bought a 2021 Volkswagen Tiguan! Nate was a phenomenal salesman and has great customer service! I highly recommend Casey Volkswagen and ask for Nate when your come:)

It will be worth your while to avoid Karl at Casey Volkswagen. I brought my wifes car in for service and upon learning it would need to stay there overnight we had to practically beg for any information on the car. As it turns out another part was needed and the car needed to stay longer. Fine, no big deal. However the only way this information was learned was via 3 unreturned phone calls. Finally my wife got into contact with Karl only to have her questions scoffed at. When service was completed and she arrived for pickup she was greeted with more condescending Karl comments.

I really appreciate the vehicle service at Casey Volkswagen. They are very flexible in getting my vehicle into their shop and quick to diagnose issues and complete regular maintenance. They are professional and pleasant to speak with every time. I bought a second Volkswagen from Casey because of their Service Team!

Very pleased with the entire team.🤗

Casey VW made the Experience with a very expensive repair worth every penny! They went above and beyond to take care of us with continuous updates, Outstanding customer service, and professional kindness. The old fashioned Qualities that Casey VW has reimagined and made famous once again. They even provided door to door service just like the old neighborhood service stations of the bygone era. We are loyal customers because Casey VW treats us like royalty. Thank you so much for exceeding expectations.

The team at Casey’s was very kind and knowledgeable about the vehicles. Experience was not only pleasant but I didn’t take hours like it has done in the past with other car dealerships. I would buy/lease from there again.

Mike Liggins and the Casey service team took care of me as usual. No charge repair as the car just needed a software update. Always nice to be handed the keys without a charge! Thanks to all!

Overall I was satisfied with the service but they were short a few techs that day and it took 3 hours for a state inspection, oil change and computer update.

Excellent service. Every time I bring my car in Mike, the service advisor, makes sure everything is handled appropriately.

I had an appointment to have a recall addressed on my car. I made the appointment over the phone with the gentleman who informed me of the recall. He told me the work would take around 45 minutes to an hour and a half.Knowing this I dropped my car off and used the convenient shuttle service to go run some errands. Ron, the shuttle driver, was super professional and incredibly personable.After running my errands, I returned two and a half hours later and was told it would be about another 45 minutes. Knowing that 45 minutes was the original estimated wait time, I asked the service advisor, Karl, if the car had even been started on yet. He told me that if I was in a hurry and needed to go he was sure it could be put back together for me to take. I asked again if it had been started on, and he was honest enough to say no.So what was supposed to take 45 minutes, hour and a half tops, was now going to take at least 3 hours. At that point I just took my car back, recall unfixed.Do not expect this service department to honor appointments. You can show up 15 minutes early like I did all you want, your appointment doesnt mean a thing to them.

Love love love this place they always take care of me and my vehicle. They are very knowledgeable and Upon every visit they always make sure I am in the loop with anything going on with my vehicle. I 10 out 10 recommended this place.

I went in to have my car serviced and Mike was excellent. This place has wonderful customer service. I wont take my car anywhere else. Thanks guys!

This was my location for serving my vw. After spending at least 10k over the years I was loyal to this business. I purchased a new vehicle. I took it to Casey Volkswagen for a check engine light. Before I took it to Casey, I took it to auto zone to have an idea about the check engine light before Casey could get a crack at it. It gave me a p0299 code. Meaning there was a turbo issue with my vehicle. Casey agreed and said it was a plug associated to the turbo. The part and labor was around $800. Total bill that day was $1800. My check engine light did not go off. One week later after waiting on Casey vw to confirm they misdiagnosed my vehicle they said the plug associated with the turbo caused the turbo to go bad. They wanted another $1600. My position is that the turbo was bad the entire time. Casey misdiagnosed the turbo issue. Yet they will not accept responsibility. All I want is accountability.

Bought a 2021 Jetta that rode really rough in the front suspension. Took it in for the 30 day check up and voiced my concerns and told them to check to see if the shipping spacers for the struts were still there. Told it was a tire pressure issue and that i would have to make an appointment to get the struts looked at. Took it home and looked for myself and sure enough, the spacers were there. Took them out and the car rides 1000 times better. A five minute job at home that I shouldnt have to do if they put a little more attention to detail when going through these cars upon delivery.

I was able to get a courtesy ride drop off and a return ride to pick up my vehicle. It was a fantastic experience and would recommend anyone to have their vehicle service here.

Had a great first experience at Casey VW servicing. Mike was my advisor. He was very professional, efficient, chill and friendly. Other staff was also very friendly. Waiting room was nice with TV, restrooms and internet. They even washed my car for free with my service. I would recommend this dealership.

Very great place everyone at Casey is very fast and helpful in their service dept. Their body dept. and even sales! Good car good place to buy!

Good experience. The entire staff was friendly. They were ready for my vehicle upon arrival. No nonsense & no drama. I’ll be back!

Great team at Casey. My experiences have all been positive. I highly recommend and I wont buy a car anywhere else.

Caleb was so helpful during the purchase of our new Volkswagen Atlas! He was so kind and patient with all our questions. We will be sure to go back to Caleb next time we buy a car.

I was greeted with customer service as soon as I arrived. Service rep was courteous and conscientious in all dealings. My sense was the service department had upped its game since the last time I had my car in

Great service and very helpful service manager. This was our first service at their location and we will be back. Mike was great and explained some of the warranty benefits of our new VW. Service was performed quickly and would recommend their facility.

Karl in the service department was outstanding. I would definately go here again and again. Wonderful customer service from everyone I spoke to. Ashley and Casey always answered my calls with help and kindness. I did not meet the mechanic that worked on my car, but I am sure the pleasure would have been mine. Thank you to everyone! Casey Volkswagon rocks!

Willie is an awesome salesman! He will go out of his way to help you out without making you feel pressured. I bought one vehicle from him and am looking at buying a 2nd from him. Ask for Willie.

The garage was well staffed including greeters who welcomed me and directed me to my agent. Estimated repair time was reduced by 40%. Good experience.

The salesman Felix was the reason why I’m putting five stars, he was a really good salesman he made sure I got the best deal possible and even when I tried to get reimbursed for buying a usb cord for my car and Casey Volkswagen was not trying to send the money for it he went above and beyond and made sure I was well taken care off and paid for it himself.I’ve never seen anything such and I highly recommend if you guys are going shopping and your stopping by Casey Volkswagen make sure you go to Felix he will make sure your well taken care off.

Too Expensive. Ive only been here for routine maintenance like oil change, alignment, etc. They seem to do a good job but they charge more than any dealership Ive been to.

Mike has been our Service representative for years. He always gives outstanding service and always communicates with us about our vehicles. Can’t recommend Casey VW enough!

Great service, good people, fine experience. The mechanic was helpful and offered personal info on matters not related to service my car was seen for. Thanks for great a first visit. Stay safe.

I had the best experience buying my new Tiguan. I knew exactly what I wanted and my budget. My salesman Cam was great! He worked with me to get me exactly what I wanted. I am thrilled with my new R-Line and have gotten so many compliments! Thanks again!

For years I’ve come here and Mike has always provided the best service. Rudy also, extreme professionalism displayed at Casey Volkswagen.

This place has no integrity!! Here I sit one year later with the same problem (only worse) since I took my car in for diagnostic. They replaced the battery (which I did not need but did for service purposes) and my car had never been the same!!! I have put endless dollars into fixing my car at this point!! The technicians DO NOT TAKE RESPONSIBILITY FOR HUMAN ERROR!! They reprogrammed my key improperly and have left a ground ungrounded somewhere (neither of which they offered to fix). Instead, I’ve been offered another $1800 job!!! This car is my dream and they ruined it!!!!!!

They tried to charge fme or a service that was within included service period. Over 2 hour wait for a scheduled oil change. Tried to buy Jetta gear at parts department. Left after waiting 1/2 hour for a clerk.

Brilliant. Great communication and detailed service. Highly recommend!!

This place is very professional. I recommend coming here if you want fast friendly service.