They had a line of 20 people deep and one person checking people in. Once I got the car I thought everything was fine until I got to my destination and noticed my feet were covered in bug bites. I unfortunately had a lot of driving to do and by the time I was done I was covered in what I can only imagine was flee bites. Like 20 per foot. When I returned the car and let them know they didnt seem bothered by this comment. I asked for a receipt and they said they only email them. I went to the office and was going to talk to a manager and they told me to call the 800# and walked away. Super rude! What 800# priceline? Thrifty? Going to let it go and then I went to check my email for a receipt and there is none still 12 hours later. But there is a charge on my credit card for $100 more than my rate I agreed upon.Do not use this company!! They tack on mystery charges. Very poor customer service and have flee ridden vehicles.

Currently sitting through a 1 hour delay on our car in the dingy basement of the A2 parking garage. Unreal. They are ferrying in cars one by one from some other lot - Ive seen a few drivers more than once now. What in gods name is this goofy valet system? Why not just have a shuttle every 15 minutes to the lot? God awful experience, makes me never want to rent a car ever again. What a mistake.

I believe this was the worst car rental experience I have ever had. When I arrived for a 2pm reservation, I was told that there were no cars and I would have to wait one and a half hours. I did not receive my car until 5:30pm. Dwight, who told me he was the manager of the Santa Ana Airport thrifty car rental was the rudest person I have ever encountered in a service position. When I complained about having to wait for a car which I had made a reservation for, he threatened to “rip up my contract” if I didn’t apologize to him. I literally had to say I was sorry and placate him to get the car! This man should not be in a service position, much less in a supervisory one. He is on a power trip. I was shaking with anger by the time I left there and missed the event I was going to because I didn’t get the car in time. Beware of Dwight! Stay away from this thrifty car rental. When I complained about the length of the wait, he told me it had been like that every day since he started working there three months ago and that earlier in the day customers had to wait 6 hours so I had no right to complain.I would have walked away and gone to Alamo which did have cars and whose personnel were polite and professional, if I had not prepaid through a third party and couldn’t get my money back. I do not think it is right for someone like Dwight to throw his power around, and it is certainly not right to have to wait so long that I missed the event I was driving to. I plan to complain at a corporate level as well.

Horrible. My mom and I were at Reno Tahoe’s airport and we decided to fly one way from LAX to Reno and then drive back. We thought it was a better way of saving money. So we went on Expedia and found a car rental for a day and no where did it state we needed a credit card. Literally when my mom went to get the car, they refused and said they only took credit. She uses a debit card and we are literally stranded at the airport waiting to get back home. So now my mom has to drop $1,000, just for my mom, my sister, and I to get back home since Thrifty didn’t state that we needed credit card. The man we talked to on the phone literally didn’t give us any help either and decided to hang up on us. Horrible customer service.

I have used Thrifty for car rentals over the past 7 years. I would rent in Orange County By The airport. I went online to reserve a car for today and did this last week. The website errored out several times and said I could call. I called the number and got nowhere so I went to Priceline to rent a car and what do you know- it was for Thrifty and was $31 cheaper. when I got to Thrifty and pulled out the Chime Visa Credit card and they said NOPE. use a different credit card for a $200 deposit or a debit card for a $500 deposit. Gave them my Chime Debit and they again said NOPE Chime Bank Not Accepted. Had another person to be put on as a second driver said heres my Chase Bank Debit card for the $500 deposit again NOPE- you live locally so we cant do that either. I paid for the rental with the full coverage insurance I have the $500 to put down the other driver has $500 to put down and I am a Blue Chip Member with rental history prior to COVID. I am not happy about this had to make other arrangements for todays business trip. NEVER AGAIN WILL I RENT FROM THRIFTY.

Worst experience. I got of the plane to see that Thrifty was no where near the airport. It is a 25 minute walk to their office. I decide to walk it instead of wait for a Uber. When I get there they have signs that say go back to the Airport Dollar Rent a Car because they gave my reservation to them. I tried calling Thrifty office before any of this happened but was on the phone for a half an hour before I decided to hang up. No way I do Dollar or Thrifty again. 50 minutes of walking. And a wet t shirt from sweat.

Drove to the location to find that I had to go to the airport and get lost for 20 minutes, where the location was actually a Hertz office, which has completely different policies and denied me the rental. I called Thrifty and they said this is just what happens and they have no control. Then don’t offer me a reservation you can’t uphold!

THE WORST RENTAL COMPANY EVER - We were given a free upgrade and we called to ask if we could return the car 2 hours late without charges and they said yes then billed us for an extra entire day. Weve called to resolve and were told there was nothing they could do. This company is a SCAM. Will never use thrifty again.

I wish I could give 0 stars but it doesn’t let me. Horrible customer service in the one in Santa Ana!! I rather pay more somewhere else then rent at Thrifty again. I called to extend our return time for a couple hours and they said they would charge me $80 for 3 hours but when I called to ask for an additional day they said it was $57. When I asked them to move it to the following day instead the customer service rep I think name is Maria kept saying it was going to be $200 more when the daily rate was $57. She said the $80 she had already processed for 3 hours couldn’t be changed or moved to get the whole day because it was already processed even though I wasn’t past my due time. When we asked to speak to the supervisor we got hung up on twice and she kept trying to avoid her supervisor. Horrible experience!!

Permanently closed. The whole place was closed and had signage to go to the airport. Had to go to airport and use Hertz counter on the underground level. Don’t go here to pick up a rental.

Waiting 1 hours to pickup a car and finding out we have to wait 2 hours more and it turns out 3.5 hours! Dont ever use this company!!

I booked a premium model car a month in advance, when i arrived they told me it be atleast an hour before i got a car, i now missed my check in window for my hotel and was charged for an extra night all because thrifty can’t manage their reservations correctly, they blame the pandemic but have reviews with this same issue far before covid. They wasted my time and my money, i will pay extra and rent through turo from now on, double booking by a huge company like this is in forgivable

The office is across the street and underground, and if you don’t ask directions you’d likely never find it. There is not a single sign for Thrifty until you’re 10 feet from the office in the underground garage. We had a reservation and were told it’d be “no longer than an hour”, but what is the point of the reservation then? If the car isn’t going to be ready, don’t accept reservations on it. Horrible service, will update upon dropping vehicle off as I see many reviews saying that may be a mess as well.

The worst experience ever !!!!Never ever rent from them, they provide the worst service !!They don’t care about customers, staff very unreliable and not helpful!!!Manager is there like a statue !!! Won’t help u if any problems !!!!They charge u extra and have many hidden fees!!! If u want to have the worst experience and pay a lot of money for a low service !!! Go ahead .

Waited 3 hours for car, so did everyone else. Reason given: they lowered the price of rentals, demand skyrocketed and then they had no employees to turn vehicles around. Thrifty excuse was we dont have enough staff. Heres an idea, dont rent what you dont have.

Charlie was Great! Took his time with me and after a car shift made sure all was perfect. The car ran great and I felt taken care of. It would be an idea to have real signage by where the John Wayne Airport car rentals are saying Thrifty is outside, but the pickup gal was wonderful and the gent who took me to the airport in the evening was equally as terrific- getting his gym workout with my heavy bags. The check in was quick and I will definitely be renting from this Thrifty again!

I got a parking ticket when I rented a car from here, and paid it before it was due. And before they ever sent out a notice to me to pay it. And after I did get the notice from Thrifty about the parking ticket there was the option to dispute the charge and show that it was paid. At which I did, and two months later there is now a charge of $30. on my credit card for some fee! I am sure it is for their administration fee. But why go through all the trouble of paying for it, filling out the form, to avoid getting the additional fee.

Friendly staff. Got what i needed. At first they had a hard time finding a mini van, they were offering me a tahoe, i reserved for a van. But other than that everything is fine, clean car smooth service. Great price. The gentleman on returning the car is very nice and friendly. Will definitely come back and rent here again!

This is an excellent place to rent a car! Clean cars & friendly staff! I highly recommend Thrifty (or Hertz/Dollar). All 3 companies are great! Thank you very much. Please go to Thrifty if you want a pleasant, easy & memorable experience!

This rating is to get the attention of someone at Thrifty. I rented a car through Hotwire and got a confirmation of the pick up address. I looked it up on Google to confirm. I hired a Lyft to take me there for a one-way rental. I arrived and there was a note on the window to go to the John Wayne Airports Dollar desk. Lyft was gone. Tried to get another Lyft but the price had jumped to $25 for a mile, more than the cost of the rental. Someone at Thrifty should do a data scrub on their closed and moved locations and that of their partners data to avoid such maddening experiences for their customers.

Good service and options for vehicles 🚗.A little expensive.

Worst experience ever. Made a reservation online. When i came to pick up my rental car they said they had no record of my reservation. Eventually they realized I had a reservation and asked me to wait for my car to get ready. It took about 2 hours till I got my car. They were just waiting for cars to get returned by other customers. A bunch of liars. Never using Thrifty again.

I have been coming here several times. Every time I am happy with the professional and friendly service. The staff here is really helpful and polite. A+++++

I have traveled a lot and have been to dozens of car rental places in many cities and even different countries. This place is located off airport and is quite small, but it does not make it worse. Rather, it is one of my favorites. What I like about it is the attitude of the representatives. I do not know, maybe I was lucky, but every time I come here their agents are always kind, polite and work quickly and efficiently. They do not tend to oversell services. Their cars are very good, once I got a brand new one with only 30 miles on it. Two weeks ago I had absolutely terrible experience at Thrifty in the SFO airport while a completely opposite pleasant visit to this place two days ago. Thank you!

Super friendly staff, easy check in, great undamaged car. This is the company to rent with!

I forgot a pair of sunglasses in the car when I returned it. The next day I filed a lost item report with Thrifty and called the office to let them know I lost it.Over the past four days I have called them 10+ times and stopped by the office 3 times, each time being asked to complete a new lost item report.I received a call this afternoon stating that my sunglasses were not found in the car and that there is nothing I can do...I am confident my sunglasses were in the car upon its return, and the way in which this has been handled by the Thrifty team thus far has been unprofessional to say the least.

We went to California for a family vacation. We sifted through the relentless taxes, hordes of the houseless, and crowds of other families trying to enjoy a tourist destination.While here, we rented a car from Thrifty Car Rental. We took care of their car. Filled it up, turned it in on time.We paid them in full and on time.This trip has been the gift that keeps on giving!! WEEKS later we get a bill for $14 worth of tolls! Hey, no problem! The bill was $74 though, which included the tolls AND $60 (!!!!) administrative fee.Read their fine print!

The location is close to John Wayne Airport and easy to find. The staff are friendly and very helpful. when we came here, there was already a queue, but they quickly opened another counter, so it was finished quickly.

Had prepaid my reservation a month in advance. When I arrived, they had no cars available on site. 8 other families already there and some already waiting 5 hours. I ended up paying an extra $500 to make last minute car rental reservation elsewhere and then spent a long time trying to refund my thrifty reservation. I overheard another staff member mention that they had walk-ins earlier that morning with no reservations which is probably what caused this whole mess. This is my first and last experience with Thrifty.Finally, if you check Yelp and BBB reviews, this isnt the first time this place has done this.

This place is a joke, they have no common sense, they will take advantage of you and its pretty much a scam. I called their offices to make sure all my identification and credit card information was correct so that I wouldnt be wasting my time. Then I got a lyft for about 25 bucks to get there, and they have nothing ready in fact Im not going to get me a car. Not only do they not have the card that I had reserved available for me but they would not take my ID because its temporary. I called to make sure everything was correct before spending money and time and all they can say is that they dont care who I spoke to and that Im out of luck. They told me I have to walk home and called the police on me. All in all this is exactly what a scandalous corporate company is all about. Theyre definitely pushy and watch out for every little thing theyll try to get you one. If you return the gas a little bit under. They wont check the car before renting it out to you and then blame you for everything that went on. Also never runs directly through them they rip you off on purpose when they know they have specials going on. These guys are bad and they train their employees to be that way... Ruthless with no human connection.

Just left and came back to the airport to rent a car from another company.The two stars is for Shuttle driver, because he was so nice and helpful. Zero starts for the customer service at the location..Thrifty your customer service man named Michael was so unhelpful and sarcastic and rude.He said you had no cars and could put us on a waiting list . We had reservations through Expedia and we will be letting them no of the terrible service.The best thing you have going for you is the Very nice shuttle man who took us from the airport and back.I sincerely hope your management addresses this situation. We only noticed today the very poor rating this Thirty location has on both Google and Yelp.I intend to share this on Yelp also.

They allowed me to rent a car online, when I came for pick up they said I have to wait longer (car was supposed to be ready for 10am and they told me to pick it up at 6pm!). As I no longer needed the car because of the time, they said theyll refund me. They never actually did that. So they successfully scammed me and took my money.

The guy who helped me gave me all the info on how the rental hold would go with the method of payment I had. Very knowledgable. However, there is no after hours drop off so I am cutting it too close for comfort with getting to my flight on time. I wont be using them again. I had to wait 1.5 hours for them to open so I could drop off my car. This is something that should be more apparent on their website.

8/23/19. 8 p.mI rent a twice a month for work and happened to try thrifty for a good deal they have. After getting to the pick up location ..waiting an hour in half because they were a lot of people in line and only one person working behind the counter it comes down to having my credit card/ debit card scanned and the machine was not reading card. Nothing else they could do and no management to speak to? Ridiculous customer service is closed until Monday. Always should be some sort of management to talk to.

The staff was nice engaging and even fun. They answered all my questions and help me through the process. The red Nissan rogue was an awesome clean car no problems either driving or coming back to check it in. We have used thrifty many times and plan to continue there almost always the best!

Ive had one of the best experiences with them. Great customer service, I like the no hidden fees. They have shuttle to the airport. Just like it all keep it up thrifty!

They got me in and out quickly. This location is not on the airport but they have a shuttle van running regularly. Doesnt really take any longer than standing in line at John Wayne. They were efficient.

Excellent car and easy service at this Thrifty car hire rental. I hired a vehicle for two weeks from this rental office . Im more than happy with all aspects of how this office is run. They also run a shuttle from the Airport which is faultless ! Will use again.

I have been renting cars from from Thrifty rent a car, Newport Beach, CA for many many years. The staff have always been very courteous and helpful. The car rental experience has been very pleasant. The cars offered have been just as expected.The best part of renting from Thrifty is not only that one gets a good rate but also it is easier to get in and out very quickly to and from their location as they are located right of Birch St, Newport Beach, CA. No doubt for the right reasons I shall rent from them again and again.

It was the worse experience ever.Be careful...The company changed me 155$ extra for the upgrade that I did not agree.They are really fast if the company doesnt have the car that you rented...be ready for the extra cash...

Awful! Website said in terminal. Landed. Not in terminal. Had to take a shuttle and wait in line for 25 min while men at counter help THREE whole people. Garbage service. Will never use again.UPDATE: Got in touch with the Facebook team. While I did have about five different people respond to me they did offer a small refund amount. Understandable that they cannot refund the entire amount but the little they did offer helps. Waiting on the refund to post on my account but that can take a few days. I will update again.

Very quick and convenient car rental. Cars are in good shape and they provide friendly service. Shuttle was always very quick to arrive at the airport, and vice versa. Ive used them 3-4 times. Its less than 5 minutes from the airport. Prices are also reasonable.

SCAM SCAM THEY CLAIM YOU SMOKE IN YOUR CAR FOR 300$ dollars !!! Liars.

I had a fantastic experience from beginning to end. The shuttle that picked me up from the airport was there as I walked out from baggage claim (I didn’t call them). The guy at the ticket counter was super friendly and professional. The car I received was nice. The whole process only took 10 minutes to get my car, and checking out was a breeze. I was worried about using them but next time I’ll use them again

Wow, took care of their car.. filled it up... brought it back on time. Paid it in full.YET,We get a bill for $74 for going through tolls. You may be saying, “wow, you went through a LOT of tolls.” Well, we went through 4 tolls, amounting to $14 in toll fees. So, where did the other $60 of the bill come from? “Administrative Fees”California vacation. The gift that keeps on giving.

Watch out. I had a reservation quoted at $19/day. The guy found my reservation and worked up the contract. It came out at $34/ day. Fortunately I had the confirmation so he reworked it at the quoted price. But I dont think it was an accident. I suspect they hope you wont notice until you drive out. I asked how they could not have the right price in the computer and they gave me some song and dance about getting changed when it got sent to the pickup location.Also no blue chip line or kiosk. So I had to wait while the customers figured out gas, insurance Etc. They were putting the hard sale on the folks ahead of me so it tested my patients a bitThe vehicle was fine though

Thank you Thrift workers. I rented a car there about 2 weeks ago, traveling with my elderly mom. They went out of their way to accommodate us. It was helpful and much appreciated.

We were upsold 20 extra dollars per day for a full sized SUV because we have 5 bags between 3 people. This SUV vehicle had barely room for one bag in the trunk and we had to put the back seat down to load up which barely left room for our son. If we wanted to stack bags in the back seat, we could have stuck with the midsize and saved nearly $100! Never choosing Thrifty again!

Unprofessional staff and long wait times to pick up my rental. I had a reservation for a full-size SUV which listed a Nissan Armada or similar. At pick up, they said only one Ford Explorer was available,. That size of car has less cargo space. No other options. I will not rent from Thrifty again. I ended up leaving and renting from Alamo at JWA. Alamo was great!

Friendly staff and excellent experience. Great prices too.

Had a wonderful experience!!! From the time I reserved the car to speaking to Michael at pick up & returning the a young woman, sorry I didnt get her name but so sweet!! Then back to Michael also gave me a great deal & car. Thrifty Car Rental by John Wayne Airport. When I ever need to rent a car.I will only use Thrifty Car Rental, Thank you, ⭐⭐⭐⭐⭐😀👍

It is closed...... This is also the address the website sent us, to pick up our vehicle.... Bummer.

It started out a little shaky doing it over the phone. My husband went in to Thrifty Car Rentals by John Wayne Airport and a gentleman named Ron was awesome. He helped us get the car we wanted and did everything to keep it cost friendly. We had a great trip and the car made it more enjoyable. I would go back there again and work with Ron. Thank you!!!

What more could you ask for? Clean and shiny car, friendly and prompt service? I was bracing for a bad experience given the other reviews and was pleasantly surprised! Will come back! Great prices!

Usually good prices but getting there from sna can take long

This place is amazing. We left our brand new camera in the car and they were kind enough to find it and return it. Our car was also great. Will go back!

Very pleasant experience. Short wait. The guy at the counter was very professional and friendly, a combination that is rare these days. Had an issue with the vehicle after i rented but was promptly resolved. Highly recommended based on my experiences.

Friendly staff! The service is great. I greatly recommend this location.

Perfect and tell them you are a veteran. Close to the airport too.

I rented a Mini Van and pickup a car at Costa Mesa, CA. There is very good price and staff very nice. I am recommend Thifty Car Rental

No blue chip service, extremely slow andOff site. Took me an hour almost from the time the shuttle picked me up until I was able to get my car. If you expect to get your car quickly after arrival rent from companies that are within the airport premises.

Staff was amazing. Kathy was very friendly and service was quick. She helped me cancelling other reservation which I made was further away from this location.

The worst car rental experience ever. On 9/27, I picked up the car I prepaid online through Thrifty website, the branch said it was not prepaid but I had a voucher, I showed them the confirmation email, they redid the reservation from the beginning. It delayed 20-30 mins, so I asked the staff if he could change the reservation time to reflect the delay, he said I could return according to the new time (5:50pm drive out time, reservation time was 5:30), and he was not willing to print a new contract because in that way he needed to redo everything again. I was already running behind the schedule so I drove away.When I returned the car on 9/28 at 6:27pm, there was no other clients, Robert who were doing the return check-in, was on his personal call, when I went to the return booth asked him to check in the car, he began to log in the system; when the system finally loaded, the time on the computer was 6:32pm. I asked if he could change the time to 6:27pm, he changed it to 6:29pm and told me he could not change the time...I was like You just changed that, all I asked is you to put the correct time. As common practice in car rental (I rented cars from different agencies in the past year, even Thrifty should have my records for at least 10 times), you are allowed to return within 30 mins after the return time on the contract. This time, this guy charged me 1 extra hour and the liability for the whole day！You need to pay the insurance for the whole day for technically 27 mins late! I asked why, Robert was extremely rude, and said I was no longer their customer and asked me to leave, I was still arguing and he threatened to call the police. I was so angry and I was the one who wanted to call 911. But I already know who he is and there is no point keep arguing so I decided to call Thrifty Customer Service line. The corporate customer service agreed to refund, but refunded a wrong amount (less than agreed on the phone) :(In all, awful experience. I will never use your rental again.

I got my rental car with Airline Frequent Flyer points. I ended up at Thrifty which is off site from John Wayne so its kind of a run around but it worked out good enough.

How do you run a car rental store next to the airport and NOT HAVE CARS? Isnt that your business??? The desk clerk tried his best ... not his fault. MAJOR DISAPPOINTMENT when you fly across the country, with your reservation in hand - just to wait!

Hey they gave us a great last minute rental car wasnt too bad of a price because they allow last-minute reservations online through various web portals. Customer service super helpful.

At 1st they seem so nice and inexpensive. You cant just call to a direct thrifty location. Their customers service over the phone is unprofessional and rude. We had got a car on hotwire. Thrifty gave us a free upgrade. Then when it was time to return the rental they over charged us. The upgrade was not asked for they gave it to us because they didnt have a car available for us. Over all I would not go back. The customer service at the service desk was nice and professional. I wouldnt go again. Only because they wanted to over charge us and the phone service representatives where just rude and unprofessional. I gave them 3 stars because the people at the service desk where nice but the phone service was horrible. It sucks that they dont have a direct phone number and you get the run around. Never going back.

When we arrived they didnt have the car we reserved. They were basically telling us they didnt have it until we were so persistent for them to give us the car we ordered. Im not sure what their problem was but we will definitely go to a little bit higher price place next time to avoid the drama.

Poor customer service; our representative was extremely pushy about adding coverage to the rental despite our explaining that we had insurance multiple times. Also pushed for an upgrade and the more costly fuel plan, the latter was completely absurd considering the small amount of driving we would be doing. I would not recommend this car rental facility to a friend - I will say, however, that the condition of the car was fine.

I give this a 3 because the phone customer service is poor. Thrifty has outsourced all calls to a unknown location and the information was misleading and incorrect.The customer service at the location was excellent and helpful. We rented a Chrysler 300 and we found it to be small for a luxury car, but it was a fun experience for our trip up the coast. We reserved in advance and our experience picking up and dropping off was 5 STARS.

I am a Long Term Rental and this Organization is excellent, price is low staff is great, especially Michael, he goes out of his way to accommodate you. The only complaint I have and I hope they work on correcting is that if you use your Master Card instead of your Visa Credit Card they put a $350 hold on it. I just think it should be fair no matter WHAT Credit Card you use. Thanks. Wayne

A bit off the airport. But quick good service and new cars for a awesome price.Shuttle service drives for each and every customer immediately.

Friendly staff. We had issues with a card working and they were helpful and patient.

This place is really good, customer service is the best, inside at the counter and also the staff when you bring the rental back. I m very happy with this place, when it comes to rentals I always come here, I have try different agencies but nothing compares. I highly recommende this place.

Was told by several people at 800# I would be guaranteed all wheel drive. Had a hard time tracking down local 714 ph # to speak with someone at actual sight. People at the 800# did not have a local number either. Strange.Once I spoke to some locally I had a better experience, thank you Burt, but I did spend a lot of time on the phone for what should have been a simple reservation.

The shuttle from the airport to Thrifty was good. The set up and reservation online was easy through Orbitz. The check in was fast and painless. The options for insurance were many. Very pleasant experience at check in. The car was clean and ready with a full tank of gas. It was a newer Chevy Malibu. Everything in the car worked fine.The car rental return was painless as well since I was prepaid through Orbitz. I just got my luggage from the trunk of the car and headed straight for the shuttle. The shuttle driver, a man from Egypt was so nice and VERY funny on the drive to the airport. He made our day very nice thereafter, thank you.However, while going through the customer lobby and going to the shuttle area there was a small van at the curb waiting with the Thrifty logo. Since we took a Thrifty BUS from the airport to get the car, I was looking for the same bus, not a van.A RUDE, fake blonde, older woman behind the counter said does it say Thrifty on it? when I asked if that was our ride to the airport. It was August 22, 2019 at about noon at the Birch Street, Newport Beach branch. She pretty much ruined a perfect experience. She definitely needs to take a class in customer service. I took off one star just for her.

Just ok. No longer at John Wayne airport so you need to take a shuttle. The shuttle I rode in was a dodge mini van not a real shuttle. Did not have the car I reserved so had a choice of waiting 30 minutes or taking a smaller car. Took the smaller car. Think I will look at other companies to rent from at SNA in the future.

Rented Toyota Camry for our drive from California to Tucson.Had a smooth ride. Did not encounter any problem with the car. The only problem was locating the rental place. On confirmation during our reservation, we were to pick up the car at John Wayne Airport and upon arriving there,we were told that Thrifty rental is not in the airport. Had to call the office for the current location and had to spend extra time and $ locating the place.Our suggestion- If your rental location is changed, you should notify your customers who made reservations prior to your move.

Everyone at this location were wonderful. They were there to help us after another car rental company at the Orange County Airport gave away our car. Thank you for being so helpful and professional.

Hubby and I had a reservation set up with Thrifty via Expedia, when we arrived they didn’t have the car we wanted available but they worked hard to make it right and boy did they deliver! Candy and Mason were the best people to work with and so helpful! Candy was adorable from the start and sent me on my way with enough slim jims to last me a year I swear! Thank you both for an awesome start to our yearly vacation!! Strongly recommend!

Got a good deal last weekend. It was really fast to get on wheels and return was fast too !

Waited about 20 minutes in line to get to the counter, not expected for a rental car agency. Screaming kids in the lobby, rude man with his phone on speaker phone, lots of people standing and waiting around because they only run 1 shuttle to the airport. Paperwork went fairly quick and then I was handed the keys and told to go find the car on the side of the building. It was freshly washed and had a full tank of gas but no walk around was performed. Luckily the car was pretty new (2016 Nissan Versa Note with 3k miles) so nothing was wrong with it.

Their Called Thrifty for a reason. They are known for the best prices, you may have to deal with some lack of costomer service to get that lowest price but your savings account (and checking) will thank you. I find that sweet goes much further than sour here at Thrifty. Be kind, let them know about your travel plans and they will try to do their best to accommodate you. Too many times I have seen Irate costumers dealing with the service agent because their car was not ready or someone else was in the car they were promised. Then just being nice and friendly gets me a sweet hybrid or brand new sedan as an upgrade. Smile and hope for the best.Oh, and I always decline the insurance, since when I pay with my credit card, rental cars are covered!! Remember your saving when you go to thrifty, and hopefully that keeps you laughing all the way to the bank, even if their services is not always speedy.

I had a HORRIBLE HORRIBLE experience here. I came in just needing to exchange my vehicle because the one I received was full of ants and they didn’t want to help me. Customer service sent me to this location and they treated me like I was stupid. Daniel didn’t even bother to try and help me he just made a very rude remark. The second male who works there, who has only been working there for four months seemed very sure that they couldn’t bring up my reservation number on their system. So after asking him after a few time to just try, he was able to pull it up on his computer. If you don’t have to rent a car here, DONT!!! Kathy was the only person who actually tried to help me. I’ve never experienced this in my life. Not once have I made a negative review towards a company but here I just had to. The way they treated me was just unacceptable. I wish the manager was there but apparently he was at another location. Please do not go to this location they are absolutely rude!!!

Great service. Vehicle worked great. Easy check in and out.

Everything was off the airport and that I was not aware of when booking. Caused some delay but was not terrible. It was a small outlet with very few cars. They had to give us an upgrade because they did not have what we had booked. Overall, good.

Excellent experience!!!! People working the counter and the yard were a great help. Pleasant and refreshing.

Great Prices and very nice Staff !!!

Worst emergency telephone customer service ever. The rental itself was great.

Couldnt find my SUV reservation. Gave me the lowest quality car on the lot. Busy schedule, no time to take that generic car back.

They dont make sure to have cars available when booking and misquote wait time when you arrive for a car.

Was given the car I reserved for the price quoted. Car was clean and well maintained. Was very dissatisfied with the overall car rental garage and poor car rental signage in the airport but thats the airports fault not Thriftys.But then again, I read what I signed carefully, examined the car carefully, didnt damage the car, didnt lose the keys, returned the car on time and with a full tank. Do all those and I imagine you will have a nice experience as well.One other complaint I have is that they made me return to the garage with my wife to add her as a driver. Some brands just automatically add spouses.I also like that they have real cars, not those lousy flex fuel cars that are filled with garbage gas or hybrids that have small trunks due to the large battery.

Reserved car Thursday to pickup saturday, car was ready to go on time as promised. Fast service at counter, in and out in 10 minutes!

Great staff at the Orange County car rental office.

Fast service, friendly staff. Didnt have exact can reserved available but provided suitable replacement.

Absolutely horrible they lied to completely about their fees just to get me in the vehicle. They also lied about having the vehicle that I drove 110 miles to rent. The rental ended up being $300 more than it was supposed to be and they didnt do a damn thing to try to help me. The people at the drop off location were incredibly nice though I dont want this to reflect poorly on the Boise Airport staff as they were all extremely courteous and did what they could to help. But the pickup location was a bunch of damn scam artist wires. I intend on filing fraud charges at my bank. They didnt document any of our phone calls and we were supposed to get free days based on the amount of time that we rented it but they didnt do that. They manage to charge us the weekly rate and switch it and charge us more but didnt give us the days that come with the weekly rate this place is a joke stay away as much as you can

Great Rates & Friendly Staff! Left my MAC computer in the shuttle on my way to the airport...Called Thrifty and they sent the driver back to deliver my computer. Suggestion: If youre in a hurry, take a taxi from the airport to the car rental location...Its about $8usd.

Worst rental car experience ever!!!!I reserved an SUV to take a trip through desert but unfortunately the AC stopped working shortly after we hit the road in desert in the middle of now where. after trying to call thrifty or what they call roadside assistance many times, they finally picked up the phone and told us that we can switch the car in an office which was 120 miles away and off our rout!!! So we decided to keep the car since our time was too short to get wasted by driving 240 miles extra and spending some time in another car rental. We had great time camping and finally the day we came back, after driving 6 hours in 100 degree temperature in the desert without an AC, when we went to return the car, the operator lady was stupid enough to tell us that she would drive 240 miles to switch the car!!!! not even an apology for selling a wrongful product and service,...This was my first and last experience with this stupid company and would not recommend it to anybody.

Fast service, specially if you made a reservation online and you are blue chip member. It would be 5 stars if you get the exact car that you reserved and not a similar car.

Was very pleasant they were helpful beyond measure.