Large location and has a good variety of cars for upgrades. My biggest complaint is that the executive aisle has the same set of cars as the regular emerald aisle. Lots of other locations have a better collection.Staff can be hit or miss. I’ve had some really good people help out and some of them have been outright mean. If you (have to) email their customer service, the managers are super sweet!

Fast and easy service and the rental car was great.I rented an Audi S5 and this is the first time I was sad to turn in a rental car.Customer service was initially great but I received a follow up email asking for input and I expected a response that never came. Thats the reason for 4 stars instead of 5.

WORST customer service experience I’ve ever had at a rental car company. As an Executive Elite member, I attempted to grab a car from the Executive Aisle, only to be told to get out of the car because “it was parked in the wrong spot by a trainee.” The car in question was a base model BMW 2 series, and I was forced to get out of the car and select something else from the aisle. When I asked to be moved to a similar car, they refused. The lot attendant was rude, cursed at me, gave me attitude and told me they didn’t care about my business. To make matters worse, they try to upsell me on the same BMW, for a “discounted” price. It is not my fault the car was in the wrong section. They should have honored it. This was by far the worst experience I’ve ever had at a rental agency. I went to Hertz (where I am President’s Circle) and grabbed an Infiniti off the President’s Circle aisle, with no issue at all. National just cost themselves a customer for life with this service.

This place provides worst customer service. Even though they had cars, agent kept saying they dont have any large vehicles. I would not recommend it and Amanda is poor manager of this location with big attitude.

All the Car rentals are at one place (P3) location and you have to take the AirTrain from EWR airport terminals. Reached after hours so there was no one at the official counter but couple folks in the Car parking lot. They were very friendly and helped me pick up whatever car i would want which even included small sized SUV/intermediate car. The rental car Return process was seamless & the Reps dont ask anything except to leave the car keys inside the car after you take out your bags.

My sister and I went to NYC for a birthday party - we stayed in Times Square and met our other sister for a day in the Big Apple - couldnt have done it without a great rental car!

This office is fine as a car rental. However, I believe I left a GPS on my returned rental. Yes, Boo Hoo, Im the one who left it. However, this office does not have an operating Lost & Found desk. Upon getting home I immediately filed a Lost report. I got back a form-email with a claim number. The claim number was not a claim according to the lost and found Web site. I refiled and got a legitimate number.In the month from Dec 12 to Jan 14 I never got any update or any reply to emails. On the website I only found pending for my case. Pending is not a resolution. Pending tells me you arent even following up and cant tell me its there or not.[Update] I did send the full report to the listed email. I simply got back the same form letter: ... am sorry your item has not been located yet, asking me to re-submit. Im done, and hopefully done with National/Enterprise/Alamo.

The gentleman in the garage was enthusiastic, quick, and responsive. Was open to our requests and performed beyond expectations.

Clean car. Friendly service.

Overall, a good experience, same Emerald Aisle Exec experience. Just very lacking in selection. I think Nationals program is the most convenient and I rent from them wherever possible. Normally (non-Covid), the selection is pretty good, but I understand the impact reduces the number of cars needed. Id think more nicer cars in the Emerald Aisle for the Exec and Exec Elite would be a good way to differentiate and take care of customers who are traveling. Like this car rental program the best.

AMAZING EXPERIENCE THANKS YOU SO MUCH NATIONAL THE 2017 YUKON SLT I RENTED WAS AMAZING SUPER CLEAN INSIDE WILL DEFINITELY RENT AGAIN SOON THANKS, WAS WONDERFUL AND SIMPLE TO RENT ! 5 STARS ! PEOPLE THAT GIVE ONE STAR BECAUSE THEY LOST SOMETHING IS ONLY THERE FAULT FOR NOT DOUBLE CHECKING BEFORE RETURNING THE CAR . GOD BLESS YOU NATIONAL !

I absolutely like the service, standing customer service. I have been a National Car Rental member for years. Great loyalty program and benefits of free days through the program. My favorite thing is choosing your car from the Emerald Aisle. You choose and go as a member and I have been impressed with selection in most locations. National is my go to rental agency.

I am an Executive member, it was easy to grab a car and leave

I rent nearly weekly from this location. Thoughts... Understaffed - often times there is a very long wait for vehicles. Inconsistent upgrade eligibility - myself and colleagues (also weekly renters) are all top tier status (executive elite) however often when we pull into the lot there will be near zero selection and luxury brand cars (i.e. BMW, Jaguar, Mercedes, etc. will be reserved to the side in a pseudo premier section. When I asked given the low selection if I could take one of these vehicles, I was told on two different occasions that they were reserved for Premier. When I asked the additional cost, I was told by the attendant that he did not know and that my company would not pay for the upgrade anyway. (Guess he knows my corporate policy better than I do...). Other colleagues have also complained about the lines, and lack of selection. I had one colleague be given a rental car until to be turned around at the checkout line due to her age (24). If certain cars cannot be given to people under a certain age - this should be validated prior to giving them the car. We all work for an extremely large corporation and expect better service for top tier status members including 1) some availability of higher end brand vehicles in the executive sections or availability for executive elite members 2) consistency in policy and charges for premier upgrades 3) consistency in employee training - employees should know prices / fees / upgrade eligibility and should not be quoting what they assume is company policy to renters...I have reached out re: the above via nationalcares as well as contacting the location directly and received no response... Again, my colleagues and I are disappointed and expect better...

Courteous employees that treat more than just a customer.

Sneaky business--our National rentals are usually unlimited miles but in this case, they put us on 0 miles PLUS full daily charges because we picked up the car in NJ and returned it in IL. This has not happened before and certainly not without a warning. We realize that there are a lot of COVID pressures but unethical behavior in fine print will only ensure that more customers stay away!

Great car and ride, but the Ford Fusion Hybrid is hard to tell it has started need a little sign on the instrument panel that it QUIET AS HECK BUT RUNNING. Awesome gas mileage of 42 miles per gallon and very fun to drive.

I rented a car for over 2 weeks, left my Easy Pass in it, National could not be bothered to let me call the branch, I had to drive there, and they still refused to look for it. Now Ive had to cancel the EasyPass and incur any charges they put on it until then. National doesnt care about their customers.

Beautiful service NO WAITING

Easy to book a car and lay off

Love this place. My family and I have rented from them for years. There were staff members years ago that we grew to know and love. Their names are Henry and Vanessa and they are no longer there, but there is a really kind gentleman by the name of Philip Ive met, whom I adore. Ive had the pleasure of running into him twice upon returning vehicles to the facility.The staff as a whole is great.My son was a transporter with National/Enterprise at LaGuardia airport until they began to cut employee hours.

I love renting from National. Being an Emerald Aisle member makes picking up a car super easy. I usually make my reservation prior to leaving on my trip. Then, when I get to my destination, I can just walk past any lines at the counter to the cars and pick the one I want to drive. Returning it is just as easy.

Very difficult to get my car at executive level. Although I dont mind a car is a car. However, I have rented now 3 weeks in a row, and I have had an issue with a car each time. The 1st one barely would gain speed and was difficult to even get up some of the low rolling hills. The 2nd 1 that I rented had an issue with the back left tire I filled the tire up 3 times on afford a rental. The 1 I am currently renting has some kind of film on the outside of the windshield. Raining quite heavily to day and was difficult to see. Just really not up to the standards that national rental car has provided me at other locations.

It is always a pleasure to rent a car with National Car Rental. It is a convenient and time saving experience for busy travellers. As an Emerald member, I always enjoy the experience of picking up the car I want at the Emerald isle. The staff is personable and very helpful. The car rental experience is a seamless experience which runs rather smoothly and efficiently. I recommend National car rental company to every traveller whether they are on business or pleasure trip in the USA and abroad.

Customer service is terrible. I was trying to rent a car that was booked online. Upon my arrival the car rental representative (name Nadine) couldnt verify my address on my credit card. I made a call to my bank and she heard on the speaker the entire conversation with the bank representative confirming my residential address. But even after that she refused to give us a car. She was speaking to me arrogantly and said its too late, it took too much time to verify my address and she refused to call the bank again to verify the address a second time. National car rental Representative did not want to cooperate or help with the situation. She simply just turned around and start chatting to her colleagues. We had to go to another car rental Thrifty, and they verified my address immediately and we didnt have any issues and got the car within five minutes. I do not think I will book a car with National anymore and I would not recommend it to my friends.I contacted the customer service ([email protected]) regarding this issue next day. But they didnt take any actions.

National car rental emerald club. no line to make. as soon as you landed all you need to do is walk to National and pick a card. Love the easy process.

I got very bad service at national in newarks airportVery dissatisfiedVery disappointingThe manger wasnt nice.A shame

I rented a car at the Newark Airport. I hadnt had a need to rent a car for awhile so I had to stop at the counter and refresh my information. The lady at the counter was great - friendly and efficient. Same for the lady in the booth on the way out and the fellow checking in on the return. Someone is doing a great job managing customer service there.The car was clean and in perfect condition also.Thanks.

I have been renting cars for business for about 20 years. I prefer National mainly because I can choose my own car. Email notifications/reminders throughout the process. Easy check-in/check-out process. Clean new cars. Though National is my preferred provider, their prices are not always the lowest.

Small car. What ever happened to my trucks. Used to get one every trip.

With all that’s currently going on with COVID one would expect to get a clean car. However after checking the majority of cars in the rental lot there was ONLY one car that was relatively clean and that’s because it was new. Some cars had trash in the back, the inside was dirty. There was no sign that these cars were cleaned inside and disinfected for the safety of the customers.All the cars were dirty inside and even smelled of cigarettes.The last thing I want to at this time is enter into a dirty car.I always rent from National but Newark was very disappointing.Flying to Boston today let’s see how things are over there.

The car itself was nice. And mostly clean, but there were this tiny ants that would crawl onto my arm or leg while driving.I put AC super cold to slow their activity. But it was a nuisance.Other than that it was a good suv.

I am completely dis satisfied with their service.Being an emerald club member I should I have flexibility to return the car to my nearest location with in the same city.But this facility is not there in Newark national rental.I have to go 20 miles and drop the car and come back in another with another friend of mine.This is really inconvenience to any customer.If the can provide drop of locations with in the city with no fee that would be better option to increase their business and customer service.They have a location 13 miles to drop of but fee is $80 which is too high better I drop at the airport.This is really horrible experience ever I had.I will not rent from them next time.

Waited 30 mins to get checked out.

When I arrived, with a reservation for the Emerald Aisle, I was extremely disappointed to find only large, 4-door pickup trucks in the aisle. I know this was a holiday weekend but I still expect a better selection. Luckily for me an attendant brought a Jeep Compass around to park in the aisle while I was standing there. Selection should be better, who rents large pickup trucks at an airport?

Customer service is excellent - pickup and drop-off was fast and efficient, and the car handled very well. National is one of my favorite rental companies.

Very disappointed with the Newark Airport location.I arrived on the 11 of August to bury my nephew whose burial was rushed due to the pandemic. I didnt have time to reserve a car so I got one when I arrived. I was told to get any car on the lot and head out to the exit gate. Once there the attendant was rushing to get me out of there and the only question she had for me was when was my return flight to which I replied to eBay after tomorrow at 7. She never explained the rates nor she sent me a copy of the rental agreement. It wasnt until I returned the car that I found out the ridiculous amount I had to pay to drive Camry for two days. The people at the counter did not care at all and told me to call customer service, which I did, five days later I am waiting to hear back from them.

National is always consistent and great to deal with. Absolutely love the emerald club service. So easy to drive and go.Great job National !

As an executive member, I enjoyed skipping the counter, going directly to the aisle and picking out the vehicle of my choice. The service makes renting at National a stress free and quick.My vehicle was a GMC Terrain, and it was clean and fresh and drove really well.Returning the vehicle was equally simple as I just needed to drop it off and no need for paperwork at the counter!Excellent experience!!!

Efficient web site rental process. Bypassing the front desk due to club membership is wonderful. Car selection process is fast and get you going to your final destination sooner.

Over the years, all of my car rental money has gone to four car rental companies. Of the four companies I have used, I have found that National has provided the best rental experience overall. It is always fast and convenient and they offer some great makes and models to choose from.. Im a big fan. Thank you.

Make sure you join the Emerald Club. Makes for easy in/easy out. Still a little sparse on the choices on the executive row.

Usually pretty good experiences with National Car Rental as Ive been a member for close to 7 years now, but last rental didnt have windshield wiper fluid, which during the Northeast Winters is dangerous, so I had to buy and fill the tank up. Then the driver side window seal was letting air in, more of an annoyance for a week and for a newer car unexpected. Then smallest was a liquid stain of some sort on the upper side of the dashboard upon pickup.Lastly, I rented an SUV because it was a lower price per day, however ended up originally being quoted $660 and then upon return charged $1,560!!!! That is some highway robbery by any means.Customer service is slipping with bigger companies and starting to experience it.

I arrived at National Car Rental at Newark NJ and proceeded to my car, I accidentally went to an elite car and realized that I was choosing the wrong vehicle. I then went to my car, not realizing I had left my bag with some valuables on the other car. I did not discover this for about two hours, I called National and talked to Alisha, she was very courteous, even though I was very stressed, and I filed a report through the lost and found. After a couple hours, I called back because I needed to the contents the next for work, Alisha was courteous again and said she would get back to me. Approximately an hour later, she had tracked down the car I left in the bag and the individual in the car to arrange an exchange of my bag. Alisha even called me after the coordination took place to ensure information had been passed. AMAZING SERVICE!

Emerald Aisle customers are treated great. Despite Newark Airport being totally dysfunctional we breezed past the National counter into the parking section. It was a very busy morning and the SUV’s were gone however a very observant manager rallied to my side and within moments drove out a beautiful almost brand new SUV which had just been prepped and washed and away we went. Our experience as usual was excellent and I highly recommend National Car.

As a long time renter of National Rental, if this was my first experience with the brand I would never rent with them again.I had booked my rental weeks in advance, it just so happen to be the date I booked my rental the longest in advance. To show up and have no cars available, none. I had to wait for a very long time and deal with some non-caring employees.Not great.

Always liked National! Especially the convenience and services for Emerald Club members.The only reason I deducted a star this time is that, my last trip involves several toll charge, and the toll charge receipts came in different times and late, so I missed the reimbursement of the toll charges for my last business trip (additionally claim/modification is too troublesome for just 35 bucks). I feel modern technology should be able to pull out the toll charge info right after returning the car, or shortly after.Other than this, everything was great and I will continue going with National and recommend National :)

We always rent through National and have never had a bad experience. There are always clean cars and SUVs available for us when we arrive in the lot, and we have our choice of which type of car we want. The exit procedure is quick and easy, as well as the return. We have never had a problem, and will continue to use National when we need a rental car.

Went to rent a car at Newark NJ after midnight. Rental was not opened and had to wait until the next day to rent. Other services at other rental places have been great with no problems.

Easy pickup and registration. Some cars in the lot did not seem fully cleaned, but no major problems. There are some cars with scratches as well, and we did not document them prior to leaving the lot but we also did not have any problems on return either. In general I have been very pleased with Nationals service both domestic and internationally and they are my go to for car rentals and rates are very reasonable. Keep up the good work!

I have been using National Weekly since 2005 and love the ease of use by choosing my own vehicle. They are so friendly and great when they dont have a car to my liking. National is the only rental car company for my family and friends. I recommend them always. They are fantastic!!!

Great rental, sporty car. Im an Executive member and pickup/dropoff was great, but I still cant figure out why no one asked me if I needed an E-ZPass.. I didnt think of it while exiting the lot, and I had to pay cash on all the tolls on I-95. Who doesnt want an E-ZPass on the turnpike? It was strange, and I barely had enough cash.

National rent a car is the best. You really get the true benefits when you a member. When you become a member of family its great. Rate, experience and customer service out of this world.

National has awesome customer service. They made a mistake with billing and fixed it promptly. (I was billed for a second car while I had my first car with me at work. I called customer service. They cancelled the car which caused it to clear out all tickets. So when i checked my original car in, they couldnt find me. They honored my original rate and helped to get the problem resolved quickly) The car check in people are nice and helpful and asked if I knew where I was going in the airport and offered instructions.

I called & made a special request to modify my agreement by removing the charge on protection plan. The online assistance was very patiently guiding me through the process & gave me the confirmation code at the end. Next day, station manager sent me an e-mail to tell me to bring the car to nearest national rental location for inspection. I brought my car to station & competed the inspection in short period of time even thought there were lots of cars in line waiting for return check-up. It was my mistake of adding protection plan, but they kindly helped remove it. Thanks the National car rental team.

Emerald club is the best. Walking by the rental car desk when it’s packed is a good feeling and time saving. There is usually something decent in the emerald aisle.

As always my rental experience has been outstanding! I have rented from all the major rental car companies and by far I have enjoyed the personal service provided at National. I feel guided if I need to be, but free to walk in and drive off with very little interruption of my travel plans. I can always count on having a car available and the times when I have forgotten to reserve a car, I have been professionally helped with a last minute rental without feeling like I am shamed for not planning ahead.Keep up the outstanding service.There is one thing I have noticed at all rental car companies in the last few years. This is that the cars do not seem to be as clean as they use to be. Case in point. I rented a Jeep recently and there was mud on both driver and passenger doors. I own a Jeep so I didnt think much about it, but when you get a car from the executive aisle you would think it would be clean (including the windows and mirrors) and free from hard water spots.Thank you for taking care of my travel needs!!!

Quick, efficient, courteous and worry free service. Easy pick up and drop off service, could not have asked for more. Will definitely rent from National again.

Every time I use National for business or leisure, it’s so easy, I’m an Emerald club member, so I just choose a car I want and head to my destination. Dropping off is just as easy.My recent visit, I added prepaid fuel by mistake as I didn’t use much gas on my trip, I filled up the gas tank before I dropped off the rental, and told the National employee, he removed the prepaid fee on his handheld device.National is always the rental company I use!Mark Chavez

Representative at Emerald Club pick up location at Newark Airport was not at all helpful and did not want to be bothered to provide basic customer service. I asked if there were other vehicles available that had two car seat anchors in the 3rd row seat as the van she pointed us to did not. She simply said they are all the same and they only rent Dodges. 1 minute later I saw a Chrysler minivan drive by and then I found a Toyota Sienna, both of which had the additional anchors. She then told me I could not rent them because they were dirty - not that they dont rent those vehicles as she first stated I guess to keep me from asking. We decided to take the Dodge minivan and I then noticed that the fuel gauge was not reading full, but 7/8. She then told me that, oh, that is a Dodge.. they all read that way... another not true statement from her. Of course, when I did fill up the vehicle, it read as full... just like any other vehicle I have driven or rented.Might need some training for this representative

Actually the employees were nice, easy to get to my car but once again my car reaked of cigarette smoke!! Every time I rent a car from Newark Liberty International my rental car smells like cigarettes!! Doesn’t matter what company it’s always the same.Other than that, my experience with National was good.

National Car Rental is always on point. Ready when you get there ... cars are in good shape and almost always are upgraded ... and the staff is professional, nice, empathetic and great at what they do. They just make you feel cared for. Not many companies hire individuals with such respect for customers. Thank you National.

I have been an Emerald Club member (Executive) with National for over 10 years and LOVE the Aisle concept. I think it was a game changer and still today remains a key feature and one of the main reasons why I keep my loyalty to National over any other brand. Service is always friendly and efficient everywhere I go. I do not own a car so I rely mainly on rentals to cover all my needs. I rent on average twice or more a month. And always with National. Even if for just a day, I prefer to take an Uber to the airport to pickup my car from the Emerald Club Aisle, which is about 20 miles away from where I live rather than getting a ZipCar. Because the cars are cleaner, the service is better and I get to pick from the aisle.Lately, I guess due to the COVID19 crisis the options of cars from the EC Aisle has been reduced drastically which has affected the Aisle experience and thats why I am not giving National a 5th star today. While I understand the impact this pandemic has had on business, I think the reduction to the Aisle options has been reduced too drastically. Very unappealing and almost not any different than another rent-a-car company. Dont hurt your key competitive differentiation. Its through the tough times too that youll show and shine with your different approach. On the good and on the bad side of things.Maybe someone will read this and try to correct the situation a bit.

Love National (Emerald Club)! They make pick-up so easy and I love choosing a car -I have had so many terrible experiences with Avis and will never go back. Thank you National for making the experience a painless one!

Very satisfied with my most recent car rental at Newark. My flight was delayed and we arrive at Newark near midnight. I was so relieved that you are opened so late.The car was clean and the attendants pleasant.My family are loyal customers. In fact, in the past when we have had a situation with a rental, returning it, getting support about a question or concern, National is very responsive.Thank you,Joan Ingle

We have long loved being National Car Rental members. The ability to walk down an aisle and choose whichever automobile you would like to drive compensates by far for the minimal increase in costs over discount rental agencies. My one gripe after this rental was that despite the fact that I had filled the tank before setting off for the airport return, I was charged an extra fee for refilling the tank. It was a minimal charge (between $8 and 9$), but I found it insulting to a long time member for the fault of a New Jersey (you can’t fill your own gas tank in NJ) gas jockey not filling the tank sufficiently.

My experience wasn’t that great! National at the Newark airport refuses to give discounts and being an emerald club member apparently has nothing to do with national car rental. The counter reps cannot apply emerald benefits or rewards. I rented A Toyota rav 4 for a month. Over that period I experienced over charges In addition to not being able to utilize the perks of being an aya health care employee.When a person wants to utilize the emerald rewards they themselves have to call the emerald club and have them apply the free days or the free upgrade. It’s not done by a national counter rep.My credit card was locked due to the amount of swipes the rep did. They continuously swiped my card with out my knowledge. I paid for the rental at the counter and Once I drove To the exit booth, they once again charged my card. She did not ask for permission nor did she notify me of the charge at the exit.I do Not recommended anyone renting from National at the Newark airport. I cannot Speak for other locations.Ps. Once I was Quoted a prices over the phone I set Up my reservation and drive to the location only to be given a totally different quote denied the emerald benefits denied aya health care discounts.National car rent at the Newark airport is greedy and they hate to take accountability and they hate to accommodate their customers.

As someone who rents cars often... I love National Car Rental. Recently switched from Avis. Service difference is like night and day. Love the green lot (emerald club) where I can pick my own car and not wait in lines. Generally always get the type and color of car I want. Highly recommended these folks.

I am a member for many years and always have a good feed back of the National car rental, but this time I have to give a low review due to my last rental return at Newark Air port, I left some items and a small amount of money on the console of the car, I called to let them know of my mistake, I was informed that I will be called if the items were founded, I never received the call. In the pass I have left little items like car charger, a hat, sunglasses or a sweater and I was called and told that I had left the items and I was surprised that they went so far to call me to return the items, but this time my items were more expensive, and there was cash involved. The honesty of this place is less then desirable.

Good selection of cars to choose from. National turned out to be a better value than other competitors for an identical class vehicle. Thanks for a good experience all around.

The overall experience was excellent. Got a great vehicle. Price was as quoted. Service was fast and efficient. Team was courteous.One slight negative; I understand it is best to conserve water/power by not cleaning the cars too often. That being said, the French fries on the floor of the car probably could have been vacuumed out. It was more humorous than anything.Thanks for doing the usual great job!

National Car Rental is by far my favorite. I receive great service at all National sites and Newark Liberty airport was no different. Our plane arrived. We took the airport train to the rental car location. We picked out our clean and well maintained car from a large selection on the Emerald Isle and checked out (getting out of the airport was another story). Returning the car was quick. Staff came right to the car and did the check out while we pulled our luggage out.

No matter my arrival, I am always greeted with a friendly smile and great service. They always manage to give me the best car at the best price. I will continue to utilize their services for both personal and business travel.

Easy rental. Pick your car out of an isle of them.Car was low miles and clean.Cant ask for much more.Maybe less taxes!

To be honest, my expectations were pretty low going to Newark airport to pick up my rental this past weekend (8/8-8/10). To my surprise, their service was flawless. From the front counter to confirm my reservation to picking up my vehicle, I was taken care of with great service and friendly staff. I had reserved an economy car but was given a free upgrade free of charge without even asking. Dropping off my car was painlessly easy as well. Their pricing is unbeatable and I will definitely be using them again. I would like to thank the staff of National Car Rental at Newark Airport for their awesome customer service!!!

Newark Airport location is the worst National Car rental location. Too busy, people do not care, Compact and sub compact cars mixed in with Midsized cars. Just not a pleasant experience at all...and VERY expensive !

The overall experience was rated slightly lower than my customer service experience simply because we circled the airport for 45 minutes trying to figure out where to drop the rental vehicle off at. This is not the fault of National, but rather a critical signage and airport design flaw as well as incorrect GPS directions. Fortunately, we had more than enough time to make our flight, but we wasted too much time and fuel trying to find the drop off point.

Be careful with the eZpass. I was half way through my trip and noticed the case was open and was being charged.

Everyone was extremely helpful. Shout out to Brenda at the Newark airport exit gate -she was kind enough to give me perfect directions out of airport to the Parkway on a raining night!

The car was clean and while under-powered for city driving, was acceptable. It is always disturbing to be quoted one price and then find that price has almost doubled with a tank of gas (fair enough) and then all the add-on recovery fees (there are several) and the taxes. It would be helpful if at least one company (National could be a leader here) would provide an honest, good faith projection of the true cost of renting their car. I could better plan for my travel budget and I would have less frustration during the car return. I suspect others might well feel the same.

Although I am an Emerald club member, I rented via priceline which was available for a significantly lower rate than any rate I could get directly. My experience was excellent, no wait at the rental counter, no hassle to buy a bunch of extras although the sales person did ask. In the row there were a number of cars to pick from and everything was quick, with great service and smooth. Return went equally as well..

Arrived at EWR, facing a snowy forecast. The AWD selection was a little thin at the moment, so I asked a friendly gentleman welcoming customers at the Emerald Aisle entrance.He stopped an employee driving a brand new Caddy SUV from the car wash and help me get my luggage in it.He doesn’t know it, but he was my Guardian Angel that day.Great people, great cars, great rates. Got to love National.

National needs to have loyal renters earn credits for each DAY rented vs each transaction. You don’t incentivize me to book the week with National. I’d rather switch back to Hertz who incentivizes the length of rental vs the each transaction.For frequent renters...this current loyalty program is a HUGE miss.

Fantastic customer service. They asked what car I had in mind and made it happen. The manager Matt even offered to help load luggage in car! Then easily managed a change in credit card for payment when I had lost the original one. This site should be a model for other locations!

Outstanding customer service. Ive been a customer for years and the associates are always efficient, courteous and honest. My latest experience was Hurricane related and customer service assured me they understood why my rental needed to be extended and they would adjust cost. They kept their word, I only had to email National so they would know the car had been returned.

Missed connection and had to get to Philadelphia airport fast to get a new flight. Check in was super fast and friendly. Gentlemen at the cars gave me many options and an upgrade and so friendly! Drop off today at Philadelphia airport could not have been easier and shuttle from parking to airport was fast and so helpful. I’m not one to write reviews but this group are the gold standard for service!Thanks for making a frustrating trip so much better.

Easy pick up and drop off and great service!

My first experience with National Car Rental was very positive. The counter service was very helpful without being pushy or rude. They were friendly and accommodating when I returned the car.This was my first experience but it will certainly NOT. be my last. I have found a company I will continue to do business with.

Great service, people are friendly!Like being able to choose my car and skip the counter (Emerald Club), love working with National, great me with water and a smile. Choose the car I like and get out quickly. Returns are quick and easy. Large enough staff that I dont have to wait. Im Hurst gold and still prefer National......

I really like National compared to other car rental companies. The cars are always clean and customer service is usually top notch. This rental at the Sacramento airport was the exception. The fair skinned black woman at the the counter was so rude. She carried on a personal conversation for over 10 min without even stopping to ask if I needed help. I guess she thinks people hang out there for fun... Losing patience I asked her my question and she showed me outside with her hand and said “they” would help me.Of the employees outside Lina and Ryan were great and got me on my way!

Easy check-in and check-out, good selection of cars on the Emerald Aisle. Very nice people on check out and return. The return was extremely crowded - had to wait in line in the street for 10 minutes before being able to enter the return facility (it is Newark after all...).

Over a period of three weeks I made three separate reservations. For the most part as an Emerald member I was able to reserve a midsize and then select from the available inventory. This is a significant advantage.However there was an issue with one of the rentals, that in the middle of a one way rental, the check engine light went on.needless to say I was uncomfortable driving the car and I ended up returning the car early. Unfortunately I was not compensated for receiving a car that was not able to be driven.

I recently rented from National after being an Avis and Enterprise club member. My company prefers National, so I registered for their premium club thing. However, I did not realize that it had to be tied to my account when I booked my car. Unlike Avis and Enterprise who will apply the savings to your account or at least tie the club number to your reservation, National told me it cant be done. Instead, she told me that she could cancel the reservation and then link my club number which would mean a higher price.So I ended up in a sub-compact car/Toyota Corolla, with no option for an upgrade as my company negotiated. All in all, if my company didnt have a tie with you, I wouldnt rent from you again.

Love the Emerald Club. The only way to rent a car for frequent renters. The only constructive feedback I would offer is the car selection wasnt as good as it has been in the past at that airport (probably due to lots of summer vacationers) and the car I chose could have been cleaner. But overall a good experience.

As a frequent business traveler, I have rented from just about every rental car company and Ive found that National is the best.With that being stated, there are a few things I think they could do better:1) Stop renting cars that havent been fully remedied when someone smoked in them. Since you can choose your own car, it can be easy to identify sometimes but not always. Other times it is clear they have sprayed some sort of deodorizer and you only discover the issue after the ac or heat runs for a while. This was the case with my last two rentals and it stinks...literally. They need to do a better job here.2) My last two pickups at Newark offered a very sparse and poor selection in the Executive aisle. The designated rows were about a quarter full, and the car selection was atrocious. I had to wait a while for a higher mileage, baseline model vehicle. Garbage.3) A more consistent selection of upgraded vehicles in the Executive aisle. Some weeks I get a great option, others I get a real dud. Cmon man.

Employees where very helpful throughout the whole experience. Quick in an out. The only draw back is the location of the rental center is up an down many escalators or elevators and a train ride from the terminal. The selection was nice the car wad clean and ran well.

I have been a longtime customer of National. For some reason, the inside of the windshields are NEVER clean, and when the sunlight and or headlights from other cars hit the windshield, it is impossible to see out of it. In the past, I have cleaned it myself, or, more likely, have taken the vehicle to a car wash. I’m done doing that. Not only was the windshield on this rentable one of the worst in my experience, but the rear vent window (Dodge Caravan) was broken, so the entire time I had the vehicle, it sounded like a window was open, but we couldn’t close it. Great quality control, National!

Easy to contact to make changes. Car was ready and clean.

The car was fine but I had a bad experience with the toll system in New Jersey. I previously rented Avis cars and used the fast pass in the car & they sent me the bill after my rental return. So I used the fast pass lane with my National car and afterwards found out from a co-worker that you have to tell the person checking out your car that you want it activated. If you dont, youll get charged extra fees in New Jersey. I called National & asked to activate it for the return trip to the airport and they refused. I tried calling the New Jersey toll system to explain the situation & try to get it fixed but the only alternative seems to be to wait till the bill comes with the fines on it it & call them & try to negotiate based on the situation. Super frustrating!!

Great car and very efficient pickup and drop off. Picked up in one location and dropped in another without additional cost. Small discrepancy on bill at drop off from email invoice which was taken care of on the spot by the return representative.