Hertz 900 Doremus Ave. Newark NJ terminated a Single mother of 2 breadwinner of her family/2 Year transporter employee (during the pandemic) for taking a meal period even though meal periods are allowed as per the employee handbook! HERTZ MEAL PERIOD POLICY: Meal PeriodsEmployee meal periods are important to company productivity and employee health. Employees whowork at least 5 consecutive hours will be provided one meal break no less than 30 minutes. Non-exemptemployees are to be completely relieved of all job duties while on meal breaks and must clock out andback in for meal periods.

When acting to rent a car from this facility, I informed the associate that the payment and claim would be going through my car insurance as I am a victim of Hurricane Ida and lost my car as a result of the storm. I repeatedly asked the associate if she needed my claim number or authorization code to push payment through insurance. She assured me she did not and all she needed was my name, insurance company name and credit card. After proceeding to move forward with the documents and reservation the associate printed my receipt. I saw all the charges and asked why I was being charged what I was. I then proceeded to ask the associate to cancel the reservation because I did not want to pay the charges, I also reminded her of my insurance once again. She said I was only being charged a $200 fee until I returned the car and everything else would go through my insurance company. When leaving the facility I decided to contact my insurance company to be assured the information I was given was correct. My insurance company informed me nothing was processed by Hertz through insurance. I think you can imagine how upsetting this was. I contacted the corporate office and explained the situation to them, they informed me to return the vehicle with no issue. This location is 30 minutes from where I live, not only was this inconvenient but extremely unprofessional. After returning to the facility and explaining the situation to the customer representative he proceeds to tell me I am responsible for $187. He showed no remorse, was unapologetic and did not even try to correct the situation at hand. I asked to speak to a manager who made me wait for 20 minutes to speak to him. He was even worse!! He showed no remorse and even admitted that the facility does not even accept insurance. When I asked why I was told it would go through my insurance he looked at me and had no answer. He then asked me who helped me and acted like the female who helped me did not exist. He proceeded to tell me there was nothing he could do for me and I was responsible for the full fee of $187. I had the car for one hour! I asked what his name was and he said knowing his name was not important after repeatedly asking he informed me his name was Andrew. I asked for his last name and he said he did not have to give it to me. I was absolutely shocked that a manager would act in this manor. Overall, this experience was TERRIBLE! This company is taking advantage of flood victims which is extremely sad. NEVER GO HERE

For Newark airport, extremely fast and efficient. Had us out of there in less than 10 minutes from start to finish. This is so important to travelers because we do not want to fool around at a counter after a long flight. Or before a long flight. Easy pickup, easy drop off.

Highway robbery.Absolutely DO NOT recommend Hertz as a company. There’s a ridiculous additional ‘airport tax’ just because you’re hiring from the airport.We hired a car for 5 days and wanted to return the car early to a different location. They said it would either be and additional ~$600 to return early or pay ~$300 per day to return to the Newark location.Their customer service was awful. Their app and Google opening times differ. The only way we eventually got through to an actual human was buy waiting on the line for over 30 mins. The lady we spoke to was extremely unhelpful and kept putting us on hold and wouldn’t let us speak to her supervisor.

Check in with very challenging, the car was dirty when I picked it up, did not have a full tank of gas, not a very good rental all around.

Gaye at the Newark Hertz car rental was great. So helpful and accommodating. She is a delight.

Hertz seems to be consistent in not maintaining their vehicles. Just about every rental theres a check oil, service due, vibrations from tires not rotated etc. Otherwise the customer service aspect has been pretty good.

Terrible customer service. I’m a five star level member which should be presidential because of missing points since I’ve rented over 10 times this year. Apparently loyalty doesn’t mean anything. I paid almost 2.5 times my normal rate for a monthly rental and was given a Toyota Corolla. Tried to switch to a vehicle with some more room and this location made zero attempts to accommodate me. Even with deaths in my family and informing them I couldn’t fit anyone in that car, nothing could be done. I’ve switched cars before and understand it’s at the discretion of the manager. I will spend my money where it is wanted next time. Wasted 2 hours of my time at this place today.Rent from another company..

It was fast check in the staff was nice and i gotten to pick any car that i want and drive right off the lot

Hertz made it extremely easy to extend my rental. It took less than 3 minutes on line.

They made us wait 2 hours for nothing, the costumes service is very rude and nobody is trying to help you, they just want more and more money.. I travel a lot and that the worst costumer service I saw

UNSAFE VEHICLE!!! My rental had EXTREMELY warped rotors and made noise and shook violently when I applied the breaks.I had to go to Jersey for a funeral and got into Newark very late (after midnight) and there weren’t many cars to choose from. Once I got in a vehicle and out of the complex the first time I had to apply the breaks the car made an awful noise and shook violently. Because I was busy with family and funeral stuff I left the car at a family members house and carpooled with others so we were safe. When I emailed hertz I did not hear back. Not an apology, not an offer, nothing. So I paid $450 to drive an unsafe vehicle on Jersey highways to drive to a cousins house and back to the airport. THEY WILL PUT YOU IN UNSAFE VEHICLES!!!! Renter beware!!!

I was a member of the Hertz President’s Circle for many years and truly appreciated the pampering. Having lost those privileges as a result of the time lost due to COVID-19, I’ve regained my appreciation for the value of Hertz basic car rental services; I hope that Hertz realizes that there is a race to regain brand loyalty, and that there are some truly disgruntled customers who once were likewise privileged. Privileged or not, customers should acknowledge first that they are getting value for their bucks that competitors don’t match. Am I loyal to Hertz; yes, but they have to re-prove themselves with each rental.

Quick check out. Quick check in. Pick any car in the lot of the size you reserved. While I walked by long lines for dollar rental car. Only thing is they charge you 5.95 per day for the easy pass transponder that is adhered to the windshield of every one of their cars. Then... you get the easy pass bill tacked onto your credit card 2 weeks later. Still waiting on it

Great experience, in and out. The only thing I did not like was getting to the desk and presented with alot of extras. Such insurance coverage for the car you MAY hit... why wasnt that explained online? The purpose of doing it all online was to walk in and out without worrying about paying anything additional. But the guys were great, and overall it was a good experience. I would definitely recommend their services.~Mike

I was able to score $12/day on midsize car using hotwire. Since there were none available, i got upgraded to full size. I am so Hertz Five Star but this rental did not count. That was expected. Otherwise, very happy rental.

Had there been an option of giving negative 5 stars I would do so.Everything was fine and even pampering until I got a flat tire on the highway, All I can say is I went thru hell with hertz and 24 hours without a car.I emailed them for refunds of my losses I had to pay out of pocket, but no response. I spent a couple of thousand dollars on rentals with hertz in the past, but NEVER AGAIN!That’s even though I’m a pc member…

The only good thing at the cesspool they call Newark Airport. Had me in and out quick. Definitely use them again.

Me and my husband (Thomas Tullo) usually rent National only, but decided to rent Hertz today because of the INCREDIBLE customer service from Keith Walker. Really appreciate his ability to quickly answer questions, show us how easy/efficient it is to rent at Hertz in general, and also at Newark airport (EWR). He really went above and beyond to help us out. We are impressed! Thank you, Keith! We will continue to rent with Hertz because of your great customer service!

Make my Trip very Happy; because I have 5 persons, 2 wheelchairs and too much baggages. So the DOLLAR/Hertz employee (at EWR Airport Front Desk) Give me a FREE UP FRADE 💪🛻😉Appologize because I dont remember the employee name but it was this Thursday 6, may at 11:30 pm AWESOME SERVICE 💯

I gave this a 1 star not due to price or the vehicle, it was because of the customer service and the highway to robbery. My flight got changed to another airport and I needed to take the car there. I was told that even though I had already paid for the car rental I would be charged another almost 900 dollars just to change locations!! I asked to speak with a manager or supervisor and was put on hold for an hour then was told none was available and that I would be escalated to a high priority call and I have still not heard from anyone! I would not recommend....be AWARE!!!!!!

Was Not friendly at all. Staff was bothered when asking questions. Wait area wasnt very clean either. Just not the experience Im used to from other Hertz locations. You have other options at EWR at which Ive had far better service and experience in the past.

Hertz associate at the check-out booth added XM radio to my rental without my permission. Completely unacceptable! Rental record #162396975.

I paid for a nice car and got a car that should have been in a repair shop. Drivers side seat belt was non functional and the passengers side front tire shook horribly when driven highway speeds. Thank God nothing happened as it wasnt driven too often.

I rarely ever post reviews but I had a great experience at this branch. The line was short even on a busy holiday weekend. The manager was friendly and cordial. The highlight of my experience was customer service rep Danijah who helped me get another vehicle that fit my budget on a car that did not appear on Expedia. 5 stars.

Pretty easy to get my car with hertz. Fast and to the point.. Not sure why they dont check any damage before I get the car.. But I took pictures of my own evidence..

[UPDATE: they did not even bother to contact me to discuss their faulty service, it doesnt bother them to have their elite costumers eave them!]A BIG NO NO!I am a longtime president Circle member . I have been with other rental companies for a while to. But from Hertz at Newark Airport run away quickly run very far away! These people are so hard to deal with these people just look to give you a hard time these people just dont let you get away easily everything is a hassle and everything is hard. Not only the people sitting behind the counter and giving you lousy service but the manager too. They just pick up the price whenever I return a car and always charge me for more gas when I should not be charged for more gas. So for all you Travelers just stay far away and use other companies dont use hertz! Lets see if theyll even contact me to try to reconcile this!

So organized and easy. The staff were polite and they helped me a lot.

The car was certainly fine,, but it was the counter people who really stood out,, wonderfully friendly and very helpful,, (Ive driven in L.A., Houston, Seattle and other large metropolitan areas, but NJ drivers are a different breed,,, either going 10-15 over the limit,, or 5mph or more under,,😳)

Great vehicle and fast drop off service but the price was astronomical compared with what I was used to.

Check in was in a reasonable time. The staff was nice. The car availability was great and the return was very simple. Would recomend highly.

We use Hertz pretty much every time we travel. Im a Gold member and had a car reserved, but when we got to the site, the car had been rented by someone else. The attendant was quick to offer an upgraded model for no additional charge and as a bonus, it was a brand new rental that we were the first to use.

Plenty of full size cars available. Book early to get good rates. Prepaying for guaranteed rental may get you good rates. Easy to pick your car and drive off.

I spoke to Chad in advance to ensure that I could use a debit card to reserve a car for 6/19/2021 - 6/22/2021 and pay at counter. He said yes, with a $500 hold on funds. When I arrived to pick up my rental, the desk rep said a credit check is required. Chad made no mention of a credit check. I dont own credit cards. I pay everything cash and and therefore, dont have a line of credit. When the credit check failed, the desk rep absolutely refused to give me a car stating it was policy. I waited for a manager that never showed up. I was left stranded. Customer service was horrible. I was extremely disturbed and had to find another car at the last minute. I finally went to Sixt, costing me an extra $75/day for the rental with a $200 hold. Never again will I use Hertz.

Constantly inconsistent with their own policies, make up their own policies at times and contradict themselves always. I’ve always rented from this place since it was convenient to get into the area through Newark airport and always rented something nice but lately it’s like they don’t want to rent their nice cars out at all. They cite local theft as the issue so they’re apparently more picky of who they rent these cars out too (picky being the key word here). I’m a 15 year PC member with a hertz business account valid CC and all the ID that they need but sometimes it’s still not enough. Everywhere else in the country that I’ve rented from I’ve never been treated in such a way that would make me feel like I’m doing something wrong or like a common criminal but this location will make you feel that way and worse. Some of the agents and managers are willing and helpful but you have to be lucky enough to get there when they are on duty otherwise it’s like playing Russian roulette and your better off not dealing with them or rent someone else. I share my stories with many locations agents and managers I’ve come to know through out my travels around the country (I travel a lot) and honestly they’re in shock to hear that this actually happens more so of the so called policies that Newark tries to enforce. I just want hertz to know that I’m not a bad person or a criminal I’m just a PC member who loves to rent nice cars from a company that I’ve been doing business with for almost 2 decades. I won’t be renting from here unless I absolutely need to or if I don’t mind the headache that comes with dealing at this particular airport. Word of caution they’ll often class some of their cars higher than they should, probably to get more $$ out of people that don’t know any better.

What a horrible experience!!! Presidents circle member but they dont care! Gave me a car with a COCKROACH in the AC grill on the dash of a 2020 Armada. The manager Shaw didnt even bother to apologize even when I reminded him that its the least he could do. AVOID! Take your business elsewhere. 4th car replacement in a matter of 20 days. Problem is lack of workforce so the ones working think they cant get an action taken against them and Hertz corporate isnt doing anything about the attitude of their workers.

Sign up to be Gold member and your headaches with counter lines disappear. Electronic receipts are helpful as you dont have worry about losing it for your company expense report

For one of the busiest airports in the country they should have more than one person working the counter. Had to wait over an hour in line. The guy at the was very nice and professional but he needs help.

Had a jeep wrangler, had an electrical issue. When I called emergency roadside assistance they said they’ll send someone out. After about an hour of waiting I tried turning the car on and it turned over? I called Hertz back they said take it to La Guardia Airport to get replaced. She said It was the only Hertz I could take it to, but it was 2 hours away according to google maps. But after accounting for traffic, it ended up being a 4 hour trip out of the way to replace the Jeep Wrangler. When I asked if there was something closer, she said, were open late. When I got there they gave me the pictured rogue jeep, to which I am very grateful for. When I was at the counter getting the replacement the rep asked me, Why did you come to this Hertz? There was one about 20 minutes away from your break down? 😳 This photo is the replacement to which I was certainly grateful for. I felt safer in it. I just wish it did not take 4 hours of my vacation to replace.

Communication and friendliness was lacking in the customer service on the front end but I was upgraded to a 2020 Jeep Wrangler so THAT was really nice. Cynthia was so kind and helpful on the returning end of my trip. She’s so great!!

Im a president circle member went there for assistance and but the representatives are really rude and wasnt happy with their responses. They are not listening completely and answering abruptly, very disappointed.

I rented a car from here through priceline. I pulled up, went inside, the transaction was easy and smooth. I was directed to my rental car, I checked the car out before I was able to exit. It took me less than 15 minutes from I entered the building until I drove out. I returned the car with the same ease and it was even quicker than picking it up. I also got my deposit back the morning before I returned the car. All the employees were friendly and helpful. It was a fantastic experience.

If I could give them 0 stars I would. My car broke down and it took 3 hours to get through to road side assistance, and 6 hours later I am still waiting for a replacement car. I rented out of Newark Airport and Hertz got a tow truck to go pick up a replacement car for me and drop it off, now 2.5 hours later Hertz finally gave the tow truck driver the vehicle. Their excuse was they were to busy to let him have the car. I have now missed my best friends rehearsal dinner because of this BS, and Im in the wedding!! I literally could have taken the train there, and everyone knows how slow and unreliable the NJ transit system is, and have been at my friends rehearsal dinner by now! Why didnt they get my a Lyft or taxi to take me instead? Supposedly there were none available either!

Use to be great but seem to be slipping not enough staff and Im a 5 star but name wasnt on board had to wait a half hour in line. Also, agent was extremely rude

In the name of and with a sticker of “Hertz Gold standard clean”, I received a very shabby car, very dirty on the inside. Full of dust and some some trash in cup holders

Rented 3 cars in 6 weeks, service still top notch. The staff at the gate and drop off are fast and friendly.

Check in was easy and so was returning. I left my hoodie by mistake. Maybe theyll mail it to me.

Dont ever rent a package on priceline they charged us 500$ we were stranded for 5 hours trying to get a rental

Great! In and out, and you get to pick the car you want!!

Oh man with reservations this place was so quick they got us a car so fast I love the service it was amazing

One person behind the desk been in line for hour and have barely moved 10 feet. Lady is nice but for such a busy airport more than one staff should be used. Almost all in line had reservations so most the work is done

Staff is grumpy AF. They constantly try to trick you with sleazy scare tactics. Car was good though.

NON COVID PROTOCOL ALERT!!Location: Hertz Rental Center Newark Intl AirportSeptember 14th, 12:30AM, Hertz rented me a vehicle that had not been cleaned or sterilized. In fairness to the rental team at the front desk, they were kind and doing their best to be accommodating, but clearly under staffed and low on inventory.It was late, dark and I was trying to pick up my family at the arrivals. I went to the vehicle and couldnt tell the vehicle had not been properly cleaned or prepped per COVID protocols.Upon getting in the car this morning, there was what appeared to be baby vomit in the back seat, white stains of possibly human fluids or food stains in the the drivers seat, thick dust and unusual odors. The level of filth in the car and untreated sterilization process is incredibly concerning, especially in these times. Im awkwardly concerned and unsettled about my families health and well being from the invisible virus -- all of which could have been avoided by executing protocol and follow guidelines. This oversight and mismanagement of safely cleaned vehicles is egregious and terribly unprofessional.Heres the kicker, I spent an hour on hold waiting to speak with customer service to request a new vehicle. Customer service quickly ushered me to road side assistance with no solutions. Hertz road side assistances best offer was go pick up a new car or a $50 credit to go to a car wash. They refused to deliver a clean vehicle and offer any sort of credit.Considering the state of the world, this is not a code red critical crisis and certainly not a tragedy like the deaths and illnesses due to COVID-19 or the wild fires torching the west coast. However, Hertz just sent a very clear message they are not a were in it together and lets do our best together to keep each other safe kind of company. Im highly disappointed, feel oddly violated and wont technically feel safe and healthy for 14 days and until we all get COVID tests.PS: Im a Hertz Gold Plus Rewards member. Status: Presidents Circle. Review: Deplorable customer service and COVID protocol.

Friendly staff...yes even here in NJ lol. Happy to answer questions and took time with us.

Rental was good, except the extremely long time to exit due to computer malfunction at exit (25 minutes).

I rented a car here and had no issues. Everyone was so nice and the process was very efficient. They did a good job with covid too.

Horrible service at the costumers service and extra extra charges... scam scam scam scam

Very friendly at 1:30 am. Quick and efficient with these tired travelers. I would rent from them again

Not very friendly, strictly business ☹️ not interested in assisting the customer or providing any orientation. I was lost on my GPS, No one answered the phone, no way of contacting an individual, call would disconnect. When I asked the gentleman at returns how to locate the air-tran to the terminal, he stated Did you leave the key in the car and the car on like I told you! Not very pleasant but all I needed was a rental car

Very quick check in and check out. Nice cars with the newest technological options.

Dropped my rental off during off hours leaving the keys on the dash as Ive done many times at multiple locations. Typically I receive an e-mail receipt as soon as it is checked in. 2 days later and no receipt either e-mailed or in the Hertz website. I tried calling the direct number for this location, I was put in the queue for overall customer service, which, by the way, is closed on the weekend.

Unexpected wait for an evening pick-up. The line was long with only two agents available. There was a sign posted suggesting to download the app in order to check-in and bypass the line. Downloaded the app and could not locate the area to check-in. I noticed two other couples attempting to do so as well, they were unsuccessful as well. After waiting with a reservation the car selections were little to none - two left, one of which was a smokers car.

The only bad thing is that I return the car with a full tank, and they still charge me 60 dls. Which make me angry. 😡😡😡

I waited two and a half hours on line I was the last person and the guy says no more cars available. April 9th at 230 please I need to go to cooperate this is in acceptable. Worst service with the guy that works there

An agent called Deborah was very insensitive and unprofessional. She needs to be thought how to deliver the right message with EMPATHY.

Lori (Asian man, sorry if I misspelled) is amazing! Thank you so much! You rock! Will come back! Thank you for looking out on the tire!

Nice service

Never again will I rent from Hertz. They were supposed to be the best in customer service. All I experienced was the worst.

Don’t rent a car from a rental company in the middle of a bankruptcy, the cars are not up to same standards as other well managed rental companies, go anywhere else

If I could give zero stars I would. This is the worst rental experience we have ever had. We returned our vehicle right on time with a full tank of gas at 1130 p.m. on. a Sunday. Here we are past the 7 day threshold for the deposit hold to be credited back to our credit card. The first time we called corporate was the day after the return when they told us that we returned the vehicle at 6 a.m. Monday morning. Corporate claimed they would make make adjustments and our deposit will be released to us. Here we are today with no deposit in hand. Now they are telling us that we never refilled the tank so there is an additional est. $90 added to our bill. I am driving to Newark Airport right now on principle. I dont know why this location has a phone. They never answer it. This is nonsense. Hertz, you will never have our business in the future.

The reason Im giving this location a 1 star is ONLY because the vehicle given to me had 6 MONTH out of date tags on it with 5 PARKING VIOLATIONS tied to the vehicle that were unpaid. I find this completely unacceptable and have filed a complaint with no results and have called with no success. That vehicle should have NEVER been allowed off the lot and i didnt realize it until it was too late.

With Gold status and pre-reserved car, entering and exiting is a breeze. Use the sms and email options so you can skip the line and head right out to the car. Although the roads in and out of the rental car center can be somewhat confusing, the air train monorail makes it easy to get to and from any terminal from the rental car center. Allow about thirty minutes from return to check-in for travel and navigating to security gates.

Horribly managed and under staffed. No sense of urgency when dealing with a long line of travelers. We had

Quick and easy, fiancé loved the car and their service plus the prices were more than reasonable will be using them again.

Excellent service. I see why they are number one!

You will never be left without a vehicle even after a accident

Bad service,I didnt get any email since Hertz had a wrong email address on my account, and the made me return my rentel in middle of the agreement and put me on do not rental list.I asked to speak to a supervisor and they said no supervisor available

Super Good cars n service

Great experience, the pickup and drop off was seamless👍

So this is my story: my car was flat tyre I been waiting long time but then I got great service from the lady on the phone called me lift and make sure that I’m safe all was great until i got back to the office.. this guy was completely rude no even a little Understanding for my situation

Very affordable would definitely recommend

Great service and price was unbelievable

Great service traveled fromTexas got my car 🚗 love it.

Terrible customer service. The longer the pandemic is drug out the worse the service gets. Not a surprise they are in bankruptcy. Being a Platinum member i used to remember great customer service, but that has all went out the window. Im going to start looking for a new car company!

This.company rips off innocent customers by adding predatory charges to rental bills which are not disclosed at the time of rental.. I would never rent from them again . Beware of cleaning charges that they try to stick customers with ($400) and make sure you video record with a representative when picking up and dropping off the vehicle or just dont rent from them at all.

A big F.. to manager Michelle and her co-workers who cant take care of a customer in this pandemic. Because of your Fd up non existing policy your company going out of business. You are the reason of this great company to bankrupt look at the mirror every single morning before you go to work and realize because you might not have a job soon.After checking other reviews I see there is a discrimination issues as well as other non existing made up policy problems. I can tell there is a discrimination problem in here as well after my experience.

Rented a car @ Newark airport. Received my Chevy Malibu and opened up the back door to put bags in with my wife and a very heavy smell of weed came pouring out. I asked my wife to open her side and smell the inside of the vehicle and tell me what you smell and she stated the same thing so it was not my imagination. The car was very dirty inside nor did it have the cleaning seal that I did not know about until we received our other older vehicle which was a Kia, optimal. The Kia had a seal on the doors but even that vehicle smelled like cigarettes. I rent any where from 2-3 times a year and saw many reviews about other companies @ Newark and did not want to take a chance with them so we decided to go with a name brand and spend more money. I guess the joke was on us.

Line took forever to get through. Only 3 agents and it took them forever to check people in. This shouldnt be that hard.

The service was very very slow. It took an hour to rent the car.

Good location with a very good selection of cars, from cheap junk to nice opulence. Modern looking customer center. Pretty good service. My car wasnt filled at first, but they took care of it quickly. I will only give a car rental company five stars when their insurance options are cheaper and easier to understand.

Excellent customer service by Marie. But the car was not clean and had dog hair everywhere. Had to vacuum out myself before picking up family.I guess the gold standard covid clean is just an advertisement.

If there is a problem with the car like mechanical and you call for help they never ever answering!!!!!

I booked a mini drive and clearly hitting $60 ride to the airport but was shocked to get a bill of $130.

Hopefully they do well to make their entrance more noticeable. I would be blind without Google Maps. But they reasonably priced rental options.

Extremely long line with only three workers at the counter. There were four unused stations.

Do not order from this location! Avoid at all costs! The old managers are gone and the new ones are some sort of white trash, minimum wage type I dont even know where they found such awful people honestly! This location would be better off run by robots!

Great service, nice upgrade at the gold counter!!

There are a few things that did not go well with our Hertz rental this time.We have rented at Hertz quite a few times but never experienced this level of non professionalism.First, when picking up our rental at Newark airport, we were faced with an invoice that included additional charges we should not have to pay. Besides taxes it included a Neverlost navigation system which we never ordered and which was not installed in the rental car either. We prepaid the rental with ADAC in Germany including all costs and taxes, except for the child seats. This has worked fine in the past but apparently not this time. We showed this invoice to a Hertz station in Wilmington, NC, a week later and the very friendly staff there were not able to make sense of the invoice either. They referred us to the international head office instead. We still have to take care of this now upon our return.Second, the condition of the rental was poor. When renting a car at this price level, or even any price level to be frank, it should be clean and not show the need of an oil change after a few days. This was checked at the Hertz station in Wilmington, NC. The staff told us that probably only someone forgot to switch off the warning sign after the recent oil change. In any case, it should not happen and it made us have to stop at a Hertz station worrying that we would have a serious problem with the car.Last but not least, the rental station in Newark does not live up to proclaimed Hertz standards. Service is ok but not great and not very friendly. What is most disturbing is that apparently it is accepted that there are employees who offer to carry luggage to the car and then agressively demand a fee of 5 USD for it. In our case, an elderly African American man helped us and when giving him a 3 USD tip he told us that he should be paid 5 USD. After travelling with two small children on a plane for 8 hours, you do not argue. But this was a very disturbing if not threatening situation on Hertz grounds. I am not certain this man even worked for Hertz but if not this person is for sure accepted by the local staff.Pictures:- Trash in Hertz „clean“ car- No neverlost but let me pay for one- Remaining Oil Life poor

Worst experience in a rental car facility ever. Night shift = long lines, weather = systems failures. Took 1.5 hours to get a car and get out of facility.

This is how the presidents circle lot looks like even after waiting for 30 mins.Even Avis is doing better.Even after letting the attendant know. i am still waiting for almost 45 mins now.President Circle is a sham. #hertz