Avis as a company is a hit or miss, but the reason I stay with Avis is because of Dawnette at the East 31st Street location. She is professional, quick, friendly, and pleasant. Avis should take note of her professionalism.

Loved the agent, she was sharp and wonderful and perhaps too good for that position? That said, they had one person in the place and needed 4 or 5 to handle the load. Also, they did not have the car I had reserved and that put me in a larger car but somehow, despite it not being my fault I was required to pay more? Not OK...

Had a good experience renting a car from Avis. We rented a full-size and got a Honda Accord Hybrid - spacious, economical, and sporty. Staff were friendly, though they tried hard to upsell me. Upon return turned out that they charged me for the full tank of gas (at the usual inflated rates), and since I returned the car full, as I said I would, I had to go to the rental counter so that they would subtract the charge for the tank of gas from my bill. The process was quick, but they shouldnt have charged me in the first place. Overall I am quite pleased.

Excellent service with Dawnette. She was very friendly and accommodating. The car was also very nice and well kept (a few scratches and dings, but these were noted as preexisting before I even sat in the car). The only reason I did not give 5 stars is because of the etoll policy. It was a little confusing for me as I am used to other rentals that just have the ezpass and there is no need for additional thought or fee. I had to switch cars so I could have an ezpass. Not a huge deal, but could be something that is there regardless if the customer goes through a toll or not.

The lady that served me is fantastic. I believe her name is Dawnette, but I could be wrong. Anyway she is always professional and helpful. She remembered me as a frequent user and she always helps to make sure I get the best value possible. For that reason I will always go there first.

Excellent service, very nice treatment and helpful employee.. good job!

Again the best place everDawnette made my life Easy and I wish I could repay her!!! Forever ever gratefulReasonable prices, the best out of all the car rentals in nyc

Great location. They rep was pleasant, and very professional. The price and the service over all was worth it. I would definitely rent from Avis again.

Customer service was amazing. Was happy to get the car that Ive requested because Ive been disappointed elsewhere before. I will definitely come here again!

Horrible service and horrible vehicle. never going to book again and will ask my frnds not to book Avis. i have pics available of the vehicle which was given. i will post them as well on social media.

Your associate Nataly from the Midtown location was beyond helpful and very nice. As we briefly talked, I could tell she was having a long and somewhat stressful day. She was completely professional and genuinely cared to ensure everything was perfect. You have a great employee working for you and should deserve constant recognition. Everything from pick up to drop off was seamless and had no issues at all.

I reserved a Full Size Car to drive to Florida and when i went to pick up, the Lady gives me a Kia K5 and acts like thats all they had.Thats NOT a FULL size car,thats more like a Corolla than a Camry and to be honest i prefer a Corolla over the K5. HORRIBLE and when i called to see if i can at least get back the difference the dude on the phone tells me its a FULL size to AVIS even tho i told him to Google it and check for himself.

Always crowded, poor supervision, apparently nobody checks how drivers park their cars so it could be space enough for others!

I reserved a car from the facility at West 43rd street, New York, NY and discovered that the facility, the date of the pick up, would be closed. I havent received any email notification from Avis about this and had to go through a whole process to reserve another car from another facility. The only option for me to have a car through the holidays was to reserve it for an extra day and I had to pay the extra day myself. After a long process, I got a case number and the agent confirmed that the amount for the extra day will be subtracted from the total cost. To my surprise, when I returned the car, I got a receipt for the full amount. Very disappointing. I would never expect this from Avis.

This location is a mess, saved only by the wonderful woman who seems to run every aspect of the operations (wish we had gotten her name) and was incredibly polite and helpful.When we got there, they didn’t have any cars in the class we had prepaid (compact SUV) and they gave us a massive minivan. When we returned the car, the parking attendant Frederick was very unpleasant. He took quite a while to do some checks on the car, couldn’t seem to figure out to turn it on, and then was yelling at us without his mask on. The helpful woman working there came and sorted it out and apologized. We hope she gets some help, it seems like she is somehow making Avis 31st St function all on her own!

I went to Avis car rental and I was having a really bad day I was trying to get a car I met this woman named Donna she was very energetic and had a good attitude she got me in a car that I needed and she also gave me a discount I really appreciate Donna service and I think she’s a great customer service provider I would like to see her promoted or anything a pay raise she’s a great employee thank you Donna

Convenient location to rent a car, the front desk manger was terrific. Wish I got his name.

Handy car rental office right near Penn station.Very expensive to pick up here instead of at the airport.

Reserved a car same-day for 11:30 AM. Did the remote digital check-in. Arrived at the rental office at 11:20, drove off with rental at 12:20. Need I say more? In my 15 years as a NYC resident I’ve never had such an incompetent experience as I did yesterday renting a car from your company.

Great, convenient location. Dawnette was super helpful in arranging and completing the reservation. Quick and seamless experience. In and out in a matter of minutes. Would rent from this location again.

The staff is very friendly, efficient and professional. Though she was the one staff on duty that day, she handled everything and cared every customer. Really impressed by her.

Kindly staff reasonable price, new and clean car. Highly recommend!

Quick and very easy to rent. They did the proper protocol for Sanitizing the vehicle and making sure its clean.

I was quoted a pay now rate including taxes. I chose and paid then I got a reservation confirmation with a 10% higher rate. It keeps happening for all reservations made on Avis app. I called and was promised adjustments and credit but none happened. I have upcoming reservation same issue. And rate didn’t change between clicking button to prepay and quote. The same lower rate is still quoted for prepaid reservation when I start all over. It is a scam and I will report to consumer affairs

I had areat experience renting from Avis. They had a plethora of vehicles during a busy weekend. I am very happy they were available to me. NIce cars too.

Great service, great car, great terms

Terrible experience. Hoorrible personnel, aggressive and 100% not helpful. Dont come to this center (and try to avoid Avis if you have the chance)

Great customer service!!

West 31st St., friendly and knowledgeable staff, had everything for my rental ready. Porter even walked me to my car. Definitely an improvement from prior rentals where the staff was too laid back.

I just need to thank you so much. When we arrived at the Penn Train Station in New York and found out that there had been a derailment all departures had been delayed. I had my 3 daughters and 3 granddaughters with me. I immediately went to your Avis facility and there was a long line. I then call your rental number and was told there was a 7 passenger van at that facility and he set me up with the rental. When I got up to the counter (April 3rd) around 10:30am your young lady handling the counter was awesome, I wish I had her name. She had a load of people to help and she never lost patience and everybody was just amazed. She was so nice, so helpful and I just hope you can figure out who this is was and compensate her accordingly. She was so busy helping everybody and she did a great job. I got my family and like she said the van was already for me and we were on our way. Thank you for making this day turn out to be a good day - a long ride home back to Virginia - but because of your company and your employees it was good. THANK YOU!!!!

Best Avis location I’ve ever consistently experienced.The lady in the mornings (forgot her name, but her hometown is Jamaica) is the most friendly agent. Xavier in the evenings is super efficient. He always has my rental record and keys ready to go before I even arrive, making the pick up process a breeze.Thanks to the team here!

Little expensive but its Manhattan what do you expected?

Great customer service! And of course, offering a convertible ride experience when they have extra in hand shows how much they value the positive experience of their customers.Thank you Avis Manhattan!

This is the worst car rental pickup location in Manhattan. DO NOT use this location. We had an 11 AM pickup time (prepaid), arrived at 10:50 AM and did not get the car until 11:40 AM. Screwed up our entire days plans. And to top it all off, the car smelled like a mixture of a wet dog and rotten fish.And when we went back to return the car, they printed us a receipt with an extra charge of $42 for being under 25. My husbands name was on the reservation and he is 37. Beware of this scam to attempt to collect more money. Absurd when theyre already charging $200/day for a Jetta-sized car booked 3 weeks in advance.

The car was clean. Exactly as promised. Excellent customer service. Dawnette at the customer service desk was very professional and enthusiastic. I was greeted with a smile and she pulled off a miracle. There were no cars left at any rental agency in NYC and she was able to help me. It is because of Dawnette and professionals like her, that I will never go elsewhere.

Very Nice and helpful personnel. The lady at the desk privided the exact service we where looking for. Pricing up a car in one place and bringing back to another+ the car is good.

I got the car with empty tank. I was told that it is fault of previous client that returned without tankful. Since Avis rental is in city, they are not allowed to keep fuel to refill. Understood. I was told when I return the car with tank full, they will refund me money. I did just that as it is easy to top off tank. It took me 5 phone calls to get the refund. The refund came with a warning that in future, I should not put more gas than the level it was when renting out. BS. Bottom line, this site will give you empty tank car!!!

Lots of negative reviews, but my interaction went as smoothly as can be. From the manager to the employee who pulled the car up, everyone was helpful and friendly. Should I have a need to rent a car again while Im in NYC I wouldnt hesitate to rent from this location again.

How incredibly helpful the Avis Agent was this morning at the 31st St Rental location-- The AMTRAK train service was disrupted between NYC and Washington DC--both directions--due to an accident that claimed the lives of two railway repairmen. Folk were lined up 20 to 30 deep at times---all wanting a car! She was the only agent on duty for several hours-- but she remained calm, was always professional, and answered carefully some really stupid questions by folk in line-- She was gracious but would not violate AVIS rules re: who can rent, who can pay, and who can drive-- and was consistent-Please let her know we appreciate the excellent, consistent service!

Thieves!

Had no problems! Nice people, great service and a free upgrade! They even let us drop off the car at the airport for a small fee. Which was great because it would of cost more to take a taxi!

Wow! Im so grateful to have stumbled upon this location for my car rental needs. This location offers amazing customer service and attention to customer needs and concerns with real human detail. Their prices are competitive and fair. Vehicles are clean and impeccable. The reps at this location Camille and Xavier, have listened and attended to me so ethically and professionaly, that has convinced me that exceptional customer service still exist. I will definitely recommend Avis car rental and their Madison Square Garden location to everyone I do and dont know. Thanks.

What a great experience! They did not have a car available upon first look and the staff was able to figure it out. Great customer service!

Internet pricing is very misleading and was much lower than what I had to pay. Found it very deceptive

People will make or break any business, in this case Ms Camille made my car renting experience memorable and pleasant. I came in dreading to receive the stereotypically rude New Yorker attitude but received a welcoming smile and awesome personality. Ms Camille made my day in NYC that day!

Customer service way above NYC avg. Attendants are nice, explain everything and the cars are well maintained. Checkout is easy and fast!Best choice in my opinion.

Terrible customer service. Just lost a long time customer. Never renting here again

A convenient but very pricey car rental place.

Conveniently located in midtown, pickup was fast and efficient.They have a good choice of cars.

I dont recommend big business companies to friends. They can make their own choices.

We got here at 9:00 AM we left at 10:00 AM. They only have 3 employees and the guy who brings the cars up takes his precious time.

We got a car with a half-full tank, but it was full on the contract. This resulted in unnecessary costs when returning the car. We got a car without an EZ-Pass box. because we didnt know what the part looked like, we only noticed it later and had to exchange the car for a philadelphia car. During the handover we were rushed to clear the car park. otherwise we might have noticed the things.

Very nice desk clerk, confusing layout. Get ticket validated and then get out of garage in 5 minute limit. Suggest to let attendant bring up car and go over damages, etc... get yourself settled, mirrors and so on, THEN go validate to exit garage. It is a little awkward but extremely convenient to Penn Station. Nice car, I will rent from this Avis again.

Don’t rent here! Saturday morning, line is out the door as my boyfriend waits in line. One person working the desk, no self check in kiosk. Hour and a half of my day gone. Even the employee doesn’t understand this. He says it’s an everyday occurrence. Avis fail. Back to Enterprise down the street.

The supervisor at this location was amazing. Helpful and considerate. We also got a brand new Ford Focus which was fantastic

Park in pay parking lot while shopping in Manhattan. The attendant was very helpful and courteous.

Great service and very helpful and friendly staff, with Dawnette in charge. Thank u Dawnette, for making our trip such a perfect experience. Also a shout out to avis customer service in general for being very friendly and professional

The Avis rep was extremely helpful and got me into my car with efficiency. Being a downtown Manhattan location I was not expecting this level of service, pleasantly surprised.She was great!

Cheating！1. We prepaid a mini van included insurance, they actually gave a ford Explorer instead of 7 seats mini van. 2. Unwashed vehicle with empty tank. 3. The inspector marked empty tank level on the contact, signed. When we return the car they charged $181 because of gas. 4. They did not cooperate of investigation, manager took the contact, car was not here. 5. They still want to charge you something else rather than gas to fool you

The staff person was very helpful and efficient.

Service is good and the car was well cleaned.

It was the worst experience we have had with a car rental company. Unorganised and rude with no consideration for the customer. After pre booking a specific 7 seven seat car months in advance because of the amount of people and luggage, they were unable to provide it or a similar model at this rental location. Instead of bringing the car to the rental location we specified because of its ease and convenience, they made us drive to another rental location 15 minutes away to pick up the correct car. This wasted our time and was a result of their poor organisation. The other Avis rental location was just as rude and unorganised at this one. The total experience took 2 hours 30 minutes, just to hire a car with no apology or compensation offered. Don’t waste your time go to another rental company.

The Checkin and registration process was smooth as it was not very busy. There are limited cars at this location but it is very convenient of you are staying near Penn Station.I was offered a SUV- and that was of great help with luggage. It was a fairly new car with 4500 miles. The Ezpass machine was very convenient.

Dawnette was amazing. Great customer service and fast checkout. She was working alone and was courteous and has a great attitude!

The gall behind the counter handled everything quickly and expeditiously.

I received my car with less than 1/8 tank of gas, which is bad enough, but when I returned it I was charged as if I had received it full.-Editing to say that this was ultimately fixed.

Very nice, faster attention. Thanks so much for the attention.

Cause the receptionist Is very very kindly.

Good service, great location downtown Manhattan

Love the company, hate their customer service. Talking to the front desk lady made me feel like I don’t want to come back . Calling them is absolutely disaster.

Came here last week and the customer service was excellent from when i drove in, the security guard who goes by the name of Ozzy was really nice in assisting me on where to go and was very attentive to my needs and any questions that i had and Dawnette was exceptionally nice and informative.

Ive rented from AVIS twice and the two cars i got (Ford Fiestas) were in good condition, the employees are always extremely friendly, accommodating, and willing to explain any of the terms and services provided.

Absolutely the worst rental car experience ever.Please be warned that at least one employee at this station tries to rip off the customers.I booked over Orbitz a car for 3 days included salestax for 170$. The Avis employee who is working on sunday morning ignored my booking totaly. First he tried to sell me a car I did not booked and told me that is is discounted. Then I saw the Price: 370$.Next try: still not the car and not the rate I booked --- but hey I am in a hurry and just want to enjoy My Holidays - lets say okay to that. At least the car has a build in GPS and therefore it is a nicer car the employee said. The car hasnt had a build in GPS. The employee gave me than a portable GPS and told me 3!! times I will not charge you for the GPS. But hey - still he charged me 50$.My fault I signed the contract but my bigger fault was absolotely that I trusted in AVIS and the Avis employee who did everything to rip of me as the tourist who just wanted to have a great trip.Thank you Avis for this experience - since I am a sales guy,too I have plenty of experience with rental car companies all over europe and with customer service. What happend at this place is just as bad as you can treat a customer. 0/10 Points and for sure last Avis experience for me.At the retourn Station (EWR) i spoke to the Manager and he promised me that he will follow up on this Topic and will come back to me. Still waiting.....

PERFECT LOCATION, PERFECT CUSTOMER SERVICE BY DAWNETTE !!DEFINITELY THE BEST CAR RENTAL COMPANY TO DEAL WITH IN THE CITY.THANKS WILL BE BACK SOON

Our family had a HORRIBLE rental experience with Dollar Rent a Car which resulted in us being stranded in New York City. We went to this Avis location on 8/11/15, for assistance. We encountered a woman representative by the name of Carmen who went above an beyond to help our family reach our next vacation destination - Niagara Falls. She explained the policy of many car rental agencies in NY to do a credit check if paying with a debit card and that some varied on credit ratings which resulted in the other rental agency leaving us stranded without ANY help in NY. And although her location used the same credit check system, which had the same denied results, Carmen NEVER GAVE UP. She was so persistent and understanding of our situation, that she called around to other partner locations and spoke to the supervisor and explained our situation. She even got confirmation that the other location supervisor would personally handle our crisis to get us into a car that same day.We had NEVER encountered these rules with any car rental in the past. In conclusion, Carmen and the other female staff were able to help our situation which resulted in us getting into a rental car through a partner location, not leaving us stranded in NYC and more importantly, being able to get to our next vacation destination - Niagara Falls. We are so grateful to Carmen and the other female representative who accompanied her (regretfully, lost the sheet of paper with her name) for helping a family get out of NYC to drive to Niagara Falls.I will write to Avis corporate office to commend Carmen and the other female staff of their exemplary service to our family and being great service representatives of AVIS!

By far the BEST rental car experience I have EVER had (I travel for work, so I rent every few weeks) . Nesanel was friendly and helpful. THANK YOU!

Fast and friendly. They were very accomodating and helpful.

Please, stay clear of this Avis location! Why? Gave me a known defective vehicle (THAT LEFT ME STRANDED), promised a refund of about $150 on a $650 rental (I HAVE THE RECEIPT STATING SO), and still waiting (GOING ON THREE MONTHS LATER)! Here are the details.On December 21, 2016, I went to the location to pick up my vehicle. Upon getting it, the guy said that there was a tire pressure light on, but he filled up the tires, and thought it might just be the light. Shame on me for trusting this guy and leaving the location with a defective vehicle. Long story short, on December 26, 2016, when I tried to turn the car on after five days of sitting in my parents driveway, it wouldnt start. The car needed to be towed to the nearest Avis, which was 60 miles away. I had to wait for the same tow guy to bring a new vehicle to me. This delayed me 6 hours, and I ended up driving back to New York City...through the Poconos...at night...by myself...in a rainstorm...Needless to say, by the time I got back, the Avis location was closed. With a massive headache from a horrible day and a stressful drive, I opted to park the car in a garage (an added expense of $40) until the next morning.When I returned the vehicle the next morning, the lady at the desk (Dawnette maybe?) seemed sympathetic. She gave me a receipt with what I should be expecting as a result of the issues. The total amount was around $150. About $80 was taken off immediately because I hadnt yet been charged for the extra insurance. There were two more line items on my receipt: Refund - WHQ Check for $63.65 and Refund - from T/A for $6.47. A few weeks later, I received a credit for $6.47. The $63.65 has not been returned to me.I called the Avis 800 number, and the rep basically told me to go kick rocks. He said it was up to the independent location to return the remaining amount promised. I asked him what WHQ Check meant, and he said he didnt know. I called the Avis location, and again spoke with Dawnette (sorry- might have the name wrong - its been so long). She seemed apologetic and promised to call Avis to authorize the remaining amount due and that it might take a credit card cycle or two to take effect.We are well beyond that. I get it. Vehicles break down. I should not have trusted the guy and demanded a new vehicle. I am not happy with how the rest of the situation played out. I will also be filing a complaint with the BBB.

Avis on 76th street is the worst most unprofessional location ever. Customer service rep Donna is ckmp

Reserved a SUV with GPS request. Sadly, no car was available with GPS and E Toll. I left with no choice but being left an option of picking 2 grades higher SUV, which cost me $200 more. I felt like being trapped though...

The reception was vey kind. Considering that i´m tourist she give me a lot of advice for what´s need to be taking in count to avoid NY chaos :). Also, offer me a deal for a big car considering that we have several luggage. One little downside, I schedule the returt at 8:00 PM, the sucursal was closed and I need to return the card in other place with an additioal of 30 minutes of trafic.

Dawnnette rental sales associate was very nice and helpful at this location.

Unprofessional and have a tremendous lack of follow-thru.

The attendant was very nice, great customer service

Amaizing Service, Dawnette is best!

Did they have drop off after operation time ?

Miserable experience. If there were an option for zero stars, I would select that.

Staff here behind the desk is very friendly. They always try their hardest to help me out

Friendly & efficient service.

Excellent, friendly s;ervice fast

Got their act together. They DO try harder. And cheaper than Hertz

Its ok. Somewhat friendly staff at the MSG location. Their fuel policy is questionable.

I think the receptionist african american old woman was a racist to Asian. She was kind to another costumers but not to my family. Whenever I asked something, she answered Its New York!

Waiting over an hour for a car rental is simply unacceptable.

Poor service. Lack of communication. Prepaid to get the car at 10am. Didnt get the car until 11

Professional, the car was clean, everything went well.

Great customer service.

Hate it too expensive and doesnt allow use to rent with a debit card.

Excellent customer service staff

Very helpful and friendly staff