It was a pleasure working with Robert and his team after IDA almost washed away my house in Staten Island. His team quickly responded to all my needs and quickly cleaned up my entire basement and parts of my first floor. I have many friends and neighbors looking for service and I have told them to call Robert because he and his team are the best. My family and I thank you for all you and your team has done for us. Now we can enjoy the rest of the holiday weekend. Thank You!!

Servpro has been nothing short of spectacular when my family and I were in time of need. I have recently experienced flooding and water damage and Servpro has done everything in their power to put us as ease and rapidly fix our issues.Communication has been key and Robert and his team has done everything he could to over communicate and work diligently around the clock to get me and my neighbors back in our homes.Thank you Servpro!

Robert Citrangola came to my condo development after Ida. Promised a bunch of people many different things, then said hed show up today to help us after our community has been totally devastated.We all show up where the meeting was planned, only to find out five minutes into it that he decided he didnt feel like showing up. Wasnt worth his time.What kind of despicable, sub human trash flat leaves a community ravaged by a natural disaster in the lurch after promising he would help? Robert, apparently.Absolute unprofessional trash. Do not use.

Avoid this ServPro franchise at all costs. Rob Citrangola is such a piece of trash. After numerous discussions with the board of a very hard hit development on Staten Island about helping out its homeowners and providing bulk pricing, he decided to back out at the very last minute because it wasn’t “worth their time” and he could make more money screwing over individual homeowners. Now these people that were relying on him and their crew have to scramble to find other options, at a point when other companies are booked up for weeks.

This review is to not only share my extremely positive experience with Servpro Midtown Manhattan but to also express my sincere gratitude for them literally making my issue disappear within 24hours. Upon returning home from a business trip I noticed water on my floor than on the wall. I immediately freaked out because there was a musty odor and I didnt want my belongings becoming mold-contaminated nor my body! I called Servpro Manhattan and immediately the owner Rob called me back to fact find and troubleshoot. Within an hour the polite and professional team arrived at my townhouse and got straight to work. I was on a conference call for an hour in another room. Once the call was over I went into the room where everything was protected, moved, and things where being cleaned up. They set up a few machines and then started the construction removing the problem. One worker even left to match the paint color for the new drywall. Within a day it’s like nothing ever happened. This particular office of Servpro is top-notch, I highly recommend Rob and his awesome team!

Thank you Servpro of Midtown Manhattan, you responded immediately and had a project manger at my home within an hour of my call. He was knowledge, efficient and kind. He laid out for me the process for handling my loss and the steps Servpro would take to see the situation addressed start to finish. Without going into great detail I will say simply that when you have a disaster or loss or serious problem in your home or business, you need an organization that is reliable and knows what they are doing, they will do the right thing the right way and minimize whatever catastrophe has befallen you. This is Servepro.

Servpro of Midtown Manhattan was very nice, friendly and came right away! I was in contact with Rob, who happened to be the owner, and he assured me that they would take care of everything, and took care of everything they did. I had really bad mold, from water damage, in 2 bedrooms and they completely got rid of it. They worked so fast and efficiently. I would definitely recommend them!

The team was literally at my office within a couple hours of my call, I actually thought they were joking.The service was amazing!They guaranteed my office was covid free and put everyone at ease by doing so.Thankfully we can resume business now with peace of mind. You cannot put a price tag on that.Thanks so much team, you have earned my business and I will absolutely refer everyone in need of your services.Joe

Great job of completing major clean up while still giving us the ability to keep our operation open. Service was quick and they responded to all questions and gave us updates with photos. Simply fantastic.

Unprofessional and unresponsive. Hired servpro to do water damage mitigation at the instruction of our insurance company. Owner showed up early without calling when we werent home. Had to move out of our home while they dried out our home and wouldnt give us an answer on when they would come back. The employee who came back to do an assessment showed up several hours late without giving us a phone call. He claimed we had real hardwood and could refinish our floors when we very obviously have engineered wood which cannot be refinished. The owner was unresponsive multiple times, the office was unresponsive or told me that they would call me back and days would go by without a phone call. It has been a month since Servpros assessment and our insurance company still hasnt received their estimate.

Dawn did a great job cleaning up from our flood. Dawn met with multiple unit owner over multiple days... Great job

Professional job and quick response - it nothing to add after those words. Good costumer service also. Very happy that we foun this company when we were need it!

This company was hired to clean up water damage in our condo. The baseboards apparently werent even part of the damage, but after they were in to do the work, the baseboards were left in a mess. Very unprofessional and unwilling to accept responsibility for the mess they left. NEVER use them!!

Cannot say enough about this amazing team. Recently had an experience where there was a fire at the storage facility I use and some of my property suffered water damage from the sprinklers. ServPro was on sight to assist in remediation and could not have been more helpful. The staff deployed to the facility was ready to go with whatever was needed. Most importantly, they could not have been kinder, friendlier, or more empathetic while I dealt with the stress of having personal items damaged and lost. Additionally, their preservationist walked me through the process of how to preserve my artwork, lending her expertise and wisdom to help me save things important to me. While we all hope to never be in a situation where we need them, if I ever have to deal with property damage, ServPro is who I’ll be calling.

We had a flood as a result of a storm, we had over three inches of water. I thought I would lose everything in my basement, tens of thousands in damage at least. SERVPRO came WITHIN AN HOUR of my calling them with all of the equipment: water vacs, fans, and dehumidifiers. They stayed in our house until 2 AM removing the floorboards and taking all of my personal items out. I cannot tell you how happy I was with their service. Absolutely the most professional team, they went above and beyond!

True professionals that are true to their word!!!Last week, my grandmother’s house was flooded. There was also structural damage from a tree falling. This team was able to remove all the water and save everything in the house from being destroyed by removing it. The tree they removed quickly, as well.I don’t know what we would have done if they didn’t show up. Thank you, Dawn and to the rest of the crew!

I dont normally write reviews but I was just completely BLOWN away by how fast the team came in to completely clean out our apartment. Such courteous and hard-working staff! I nearly had a heart attack when I saw the water damage, but NOW it looks like it never even happened!!!!! Thank you, THANK YOU SERVEPRO of MIDTOWN MANHATTAN!!!

Tom was amazing. I have used them a few times and they are always thorough and professional.

Recommended by a friend after I realized my home had a serious mold infestation. I am very pleased I listened to her because Servpro made the whole clean up process hassle free, they were so nice and respectful. Now my house FINALLY smells clean!

Fast and reliable service. They were really amazing. The water damage in my basement was dry in no time! The workmen were knowledgeable and helpful. I would totally recommend them for any business or home. THANK YOU SERVPRO MIDTOWN MANHATTAN

Turn Key made me feel comfortable throughout the entire process. Rob allowed me to make decisions while educating me and guiding me to what needed to be done . Having no clue on what was to be done i felt at ease with his advice. Turn Key was fast and restored my home to its original state. Highly recommend ! This company was a pleasure and will definitely be using them in the future .

I encountered a flood due to washing machine hose, I must admit I was very overwhelmed with this being my first water damage. I called Turn Key and instantly felt at ease, Rob was very knowledgeable and sympathetic to my needs. His response time was unbeatable, There was a crew at my home within 2 hours. The crew was professional, trustworthy and knowledgeable. They worked very hard, they were courteous, clean and timely, they also kept me informed from the beginning to the end of the process. I hope to never encounter a water damage again but if I do I know I can call on Turn Key!

We had Chris Rojas from Servepro handle our fairly large project from day one. He is by far the most responsive, reliable and extremely professional contractor to have come across our space since our construction phase(s). What ever we needed completed, done and done! We were impressed how Mr. Rojas verbally articulated all the information, including the project scheduling and furnished progressive reports along with photos for our records. It was clear that his crew hustled while Mr. Rojas was present and more importantly, his men looked up to him with respect. That tells you a lot about Mr. Rojas character. If you ever need Servepro services, make sure to ask for their best P.M.........CHRIS ROJAS!!

Rob jr was very respectful acted quickly and was very compassionate while helping us get everything sorted out and repaired thank you

Great people phill and his team saved the day. We had a broken pipe in the house SERVPRO came Right Away to help stop and clean this disasterThis company is truly professional and there work is fast and professionally. Sure glad I called that guy!!

I work for Servpro in Wash DC, and was not sure about how other franchises were run. My dad is elderly and lives in Manhattan, we called Servpro for a cleaning job on Friday. They had Chris out the same day to give my dad the estimate. Then they started the work first thing the next morning. There was a lot of cleaning and unpacking to be done but they were able to finish in 2 days. I am so happy that the company I work for is also reliable in other states. Thank you so much to Chris and Raul for making this a stress free situation!

Servpro of Midtown Manhattan does great work. They are timely, professional and exceed expectations every time.

I manage several properties throughout the tri-state area and have used Robert and his team on most of my buildings. Whether it be fire or water damage, his team provided exceptional service and 24 hour maintence throughout the entire process. From start to finish, they were by far the best and got us back up and running again in no time. I would highly reccommend.

Servpro was very professional when I had a large water damage. There Project Managers took care of everything it was truly a turnkey operation. I would highly recommend Servpro of Midtown Manhattan.

Great company I had a flood in my building they felt with the insurance company directly and my building. IM glad there team kept me updates the whole time with pictures and daily reports. I would use them again.

An outstanding restoration company, definitely won me as a customer for life.

An awful experience. After demolition due to flood in my apartment, Their contractor Lou Miccio dragged me for an additional 5 weeks to start the rebuild. He knew my building was starting a holiday construction moratorium meaning no use of my bathroom, no ceiling in bathroom and entry to my bedroom, no parquet floor at the entry, no use of my closets for an additional 2 weeks. Still he didnt show up, but told me I dont need you calling me first thing in the morning when I tried to find out the starting date. Company owner Robert was supposed to come see damages made by the workers, was a no show TWICE and didnt call after. Stay away from this unprofessional outfit. They are the absolute worst case of contractor behavior- starting but never finishing. On Facebook I found a report by a person, Steven Larkin, with similar experience to mine. Dont hire them until you read his review. This is a fair warning to all.

Outstanding service, quick to respond.

I love this company!! Thanks for everything!!

Outstanding Service!