When I first started dealing with plum they were very nice helpful in finding me a place. I gave them a good review a year ago. When it was time to move out that all completely changed, they became very rude and hard to deal with. I left the place nicer than when I moved in. I think due to COVID it did not get cleaned and nothing was fixed. I tried to work with them, but it became very clear that they were going to penalize me no matter what I did and that they were just after my deposit. They came and inspected the unit and told me it needed 6-8 hours of cleaning. Below are pic of how I left the place. Unless you are really desperate I would not do business with them.

We have a housing voucher and I work for a hospital and they claim i got denied we really need bigger space for our family and u get thrown every curve ball .plus the business is not open for direct contact so it makes it impossible to get into a place here.I feel it was a loss of 100.00 dollars in covid crisis.this place sucks with communication skills and seems to be scaming they rented a place i was the first to apply for but refused to do the work they expected me to do it all

Plum will try to squeeze every last cent out of you they possibly can, while in the mean time never fixing anything and having terrible customer service. STAY AWAY FROM PLUM. You have been warned.

At all costs….DO NOT RENT FROM THEM!!!! They will take your security deposit. They charge you for paint brushes, lightbulbs and drip pans. You would think, being a management company you would already have those items on hand, lame!! The real kicker for me is ~ 12 hours of cleaning, WHAT!?! I saw the place when they moved in & when they were moving out…at the most for cleaning, tops 5 hours! The cleaning service they use must be SNAILS!! 12 hours @ $75/hr = $900!! The cleaning service they used doesn’t come up online, perhaps their own cleaning service, nice gig to rip people off!I guess bottom line, if you’re DESPERATE & HAVE to rent from them….just know you won’t see your security deposit back.I hope this review has helped and I wish you the best in your rental search!!

Plum properties manages our vacation rental property in Missoula. The experience has been extremely positive, I highly recommend working with the Plum team.

I have rented two units in Missoula and the Plum Property manager I have been working with is Amy Peterson. She has been terrific. She is responsive, informative and very friendly. I would recommend Plum property to my friends and family.

Having gone through the insane Missoula housing market for the past few months, I’ve been shocked at the lack of communication from Plum in comparison to other property management companies. Plum posted on Instagram that the unit we applied for was rented, 5 days before letting us know the house had been rented to someone else. We spent $100 in application fees, and expect communication for that price. Every other property management company we’ve worked with in Missoula has alerted us in a timely fashion that we did not get a place.Additionally, we found a home elsewhere and told them to take our applications out of consideration. However, they seemed to keep our application open and days later they sent us a denial letter.I get that things are insane right now, but we all know how much money these companies make on each listing with their non-refundable application fees. Hire more competent people and get your work done in a professional way.

They are very cold hearted and will not come to fix your problems in the house or apartment. They have put my grandma and I in so much pain and stress. I honestly wish that they go out of business.

Rental agencies in Missoula these days are straight up the enemy. Plum, however, has been incredible helpful, responsive and courteous beyond any rental agency Ive dealt with trying to find a home. Not only did they make quick work of the entire process but went above and beyond to put deposit money back into my pocket when the situation became complicated. I feel they could have just as easily NOT accommodated me, but they did and thats amazing!Thanks to the staff at Plum (Mariah, Emily, Jennifer...I know theres others who helped, great service all around) for finding me a home and making it relatively painless. Im very pleased

Having previously worked with them, I know how hard they work for their tenants and owners. Cleanest units upon move in, many new properties to choose from, and great staff.

Beautiful, quiet area of Missoula. Great for a walk or bike ride.

Amy was very helpful. Nice secure storage unit.

I thoroughly enjoyed renting from Plum. Their team is awesome. They were always so helpful and kind. I moved into a Plum rental during the pandemic, and they made viewing the unit, signing papers, and other communication so easy and safe. I cannot recommend them enough!

Im Not to Happy with this at All...? I live and service on a small $1000.00 S.S. check a month And since you guys took over I am losing a lot of money for me each month...? Oh and by the way I have been a Customer there since April 2017...when Tom Schaeffer Owned it....your records dont show that...?

Our apartment building was recently acquired by new owners and with them came Plum managing the property. Weve only had them a few months but already they have been very responsive to our concerns. Jennifer worked closely with me, guiding me through a very unique situation of some sketchy people that previous tenants let stay in a camper outside our building and they stayed when the tenants moved on. It created a very uncomfortable and unsafe environment for our neighborhood and our kids. Jennifer provided very responsive, professional and knowledgeable guidance on how to remedy the situation and worked with us and local authorities to get it under control and safe again! Carly has also been very responsive and fair when handling our concerns as well. I can tell this is a group of people who care about their properties and their tenants safety and concerns. Thanks Plum!! I would recommend anyone searching for property management companies to rent from.....to try them first.

We worked with Plum for a little over 2 years and highly recommend them for renting through as a young professional. We had some issues with tenants making our living space unsafe in our building and Plum was quick to action to help remedy the situation and address the issues. Working with Kyara has been a breeze over the years. Her and her staff made our move out during the pandemic and moving to another state easy. We received our security deposit in full in less than a week. If youre a great tenant and pay rent on time they go beyond to make sure you are happy renting with them.

Waste of your money. Don’t even bother. They’ll take your $50 application fee and then ignore you. I applied, got an email saying it didn’t have proof of income(which I obviously attached on the app). I sent it again. I called and a girl answered who was very unprofessional,Disrespectful and rude. She said she’d have someone call me back, which they didn’t. Called literally every day for a week starting at 9am up until 5pm. Literally over 20 times a day and no one answered. Then, they emailed me saying I was denied. Luckily, I already found a place.All in all, save your money. Even if you got approved I doubt you’d want to deal with these people. Just a heads up for the good folks of Missoula.

Excellent communication. Ive worked with many rental agencies across the country, and none have been as friendly, communicative, or professional as Plum.

I just had a wonderful experience with Plum today! I worked with Kyara and Molly and they both were extremely kind and helpful! Moving here from out of state has been a stressful process and they made everything so much easier for us. Seeing the property was simple and it was just as the pictures showed. So thankful to have found this company!

I have been interacting with Plum Property Management for a couple days now and I am impressed with how helpful their customer service is. Any questions I’ve ever had, they answer, with great a responses. Their properties they list on their website and on apartments.com are all very nice, clean, and affordable.

Plum Property Management has been great with me ever since I moved into one of their properties back in April. Amidst these strange times with Covid; loss of jobs, financial hardships, etc. Plum has answered every question I have had and provided great customer service. Definitely one of my best renting experiences I have had so far in Missoula! Thanks Plum!

Plum Property is one of the BEST companies I have ever worked with. They managed our property for almost two years and were always quick and precise with any questions we had. Carly is so helpful, professional, and reliable to work with. I couldn’t have asked for a better company to manage our property. Thank you Plum! Thank you Carly!!!

Cleanest units in town and pet friendly!! Definitely recommend.

Not willing to work with tenants would not recommend to anyone

Our air conditioner died and Plum’s wonderful staff pulled together and worked tirelessly, even through the weekend, to get us a new air conditioner as fast as possible!!! They were really concerned about us during the heat wave, and they emailed with regular updates and got two technicians to our place right away! Plum management and staff are awesome!

Mariah has been nothing but accommodating and extremely professional when helping us find a home. Would highly recommend going with Plum.

There were some initial issues, partly due to my inexperience with the process and digital inempitude, but Plum was responsive, understanding and supportive.

Awful! They charged us multiple times a fee of $35 and said it was for various reasons. Come to find out some of them they should not have charged us for. Cleaned exceptionally well when we moved out and even painted some spots on the walls. We even used the carpet cleaning company they suggested!!! Still took over half our deposit. Terrible company that will nickel and dime you till you get sick of them.

Plum Property Management is top rental company in Missoula. They are very responsive, professional, courteous, caring and helpful. Awesome rental experience working with the entire staff. Highly recommend Plum Property Mgmt if looking for rentals. They have the best inventory too!

My husband & I applied for one of their rentals. It was $150 for our applications but we loved the property & decided it was worth it. They didnt keep us updated on our application (which was done through a 3rd party). They gave us multiple deadlines of when we would hear back. Those deadlines came and went without a call. It took them almost a week to get back to us. I sent an email telling them that we had given other properties we had applied for a deadline too. And told them I was unhappy with their response time. They blamed COVID-19 which was a lie. They had our application completed and in their their hands. We ended not getting the property and lost other properties as well because of their unprofessional behavior. Do NOT rent from them.

DO NOT RENT FROM PLUM! At first, they seemed fine. Slightly unprofessional and bad at communicating, but overall--fine. As time went on, it became clear to us that the people in charge of Plum Property Management are not only incompetent, they were consistently rude and dishonest. They claimed we were responsible for damages due to the overflow of a broken toilet their repairman had claimed to fix, which ended up totaling over $3000. Plum consistently denied fault, and when we objected to the charges and pointed out that they had NO PROOF IT WAS OUR FAULT, the owner was extremely rude and basically told us to stop contacting them and take it up with their lawyer. As young, broke college students, we were afraid to get into any sort of legal battle. Again, do not rent with Plum. We were taken advantage of on multiple occasions. Its obvious that once they screw you out of money they will continue to do it. The people who run this business are crooks.

I could write a novel about how kind and accommodating this company is, but Ill keep it short and sweet as best I can. Plum operates a multitude of properties around Missoula, owned by all kinds of people...the task of managing the wants and needs of owners, with the wants and needs of tenants is astonishingly difficult and these guys do a FANTASTIC job of it! The reason people leave stingy reviews I have found is because those folks are unwilling to recognize that some compromise is a part of renting; Plum is just the intermediary between owners sometimes on a tight budget and tenants that sometimes act like they own the property they rent. These people expect a level of service that is unreasonable out of any company, and so of course will always come away disappointed. For me, every time I have had to communicate with my property manager, they have been extremely forthcoming with as much information as they can, and have been accommodating to requests that most other property management companies wouldnt even bat an eye at. They have been quick to start remedies for issues with my unit and always prompt with meaningful correspondence to answer any questions I had. I recommend Plum to ANYONE looking for an affordable apartment paired with a management company you can TRUST to take care of you! Thanks so much guys!!!

Carly, Jessica, Kyara and the Plum group are fantastic! I never once doubted their ability to manage my investment. They made sure the property was well maintained, screened responsible tenants, we’re always professional, knowledgeable and never cut corners. I cannot recommend Plum enough.

Amy, Jessica and Tabitha are very professional and extremely easy to work with. They are quick to reply and have a firm grasp of the needs of their tenants. It is always a pleasure to work with Plum Property Management.

Plum Property is hands down the best property management to work with in Missoula. They communicate effectively and are very professional. Mariah has gone out of her way to assist me in the application process!

More Property than any actual Management. They require repeated reminders to have something as simple as a plow or mower come through. Rental costs always increase, while any meaningful attention paid to the properties lays stagnant or disappears completely.

They have been very patient and kind with me and my flat mate. This is my first time ever getting my own place (so as all 19 year olds I have no credit) but they over looked that fact and will be having us pay a double deposit. The place is beautiful, pet friendly, and well within our price range. Thank you Jennifer, Kyara and all other employees who helped make our dreams come true! You all are a god send.

We had nothing but a pleasant experience with Plum Property Management during our 12 month rental agreement. They were always easy to talk with when need be as well as assisted us with our issues regarding a very difficult neighbor. During our lease term we were hit with an unforeseen frustrating situation; however they worked with us thoroughly and professionally to see it through with an absolute positive RESULT! Thank you again Jennifer, Carly, Kyle and the entire staff!!

We stayed at 310 Levasseur for thanksgiving and had a wonderful experience! The unit is very clean, updated and comfortable. The convenience to downtown is great. We would definitely try to stay there again.

Plum Property Management is absolutely stellar to work with. We had reserved one of their properties because we were planning to be in the area for a family event; however, a storm hit from our state into Montana, causing our extended family to reschedule the event. I worked with Josh Plum and Amy Peterson who were both understanding and quick to do some shuffling so that we could move our reservation! I was amazed by how wonderful they were to work with in such a stressful situation for us. I would HIGHLY recommend them.

As an Owner of Rental Property, I had the worst experience with Plum Property Management. They care only about their bottom line. I have 50+ rentals in different towns in Montana and have 6 different property management companies currently managing them. After 2 years of Plum managing a property in Florence,MT for me I had to Beg to part ways, Josh wanted to charge me a huge fee for breaking our contract. I let him know I would wait till contract was up to part ways. When I called to transfer everything to new management company, they said they renewed my contract and again wanted to charge me a fee. After several calls and complaints they finally agreed to release me from the contract. Then proceeded to charge me for unnecessary stuff(still no answer what it was for) and send it to collections without trying to contact me. After asking for Invoice detailing what charges were for I got some crazy spread sheet That my accountant couldn’t understand. To prevent damage to my credit I paid the collection company and washed my hands of them. I don’t like writing negative review but this one was earned by Josh and his Every Changing Crew.

This review is in regards to their storage units and not their housing options.The units are climate controlled and secure, however the office personal are disorganized and unresponsive. Getting the storage unit rental was a time consuming hassle. Tim was difficult to get a hold of and gave me differing information. When he gave me the keyfob to the building, upon my arrival the unit had a padlock on it forcing me to call and wait 20 minutes for someone to come and unlock the unit. The unit was dusty and had drywall debris all over it, but it worked.Ending the rental agreement was more of a nightmare. In order to close the storage unit, one must fill out a paper document, but the office is closed due to COVID, and noone picks up the phone unless you select the option to inquire about a new property. I filled out the paperwork and put it in their drop box and was told someone would contact me either that day or later that week. After calling them once a week for three weeks each time being told I would be contacted that week, they finally gave me someones email instead. I suppose it was too much to expect them to be able to communicate to each other that a customer needed a callback. After sending an email, I finally was able to close my account, but only after a snide paragraph on how their policy is different than other storage places and that the delay was because they have an extensive checklist to perform to ensure a proper move out. The only problem with that is THIS WAS NOT A MOVE OUT, IT WAS A 5x9 STORAGE UNIT. If it takes three weeks for a company to process someone no longer needing a rental closet, and they are unable to properly forecast an ETA as to when it will be closed, perhaps it may be time to look for new people to manage your business. It was clear I was $50 bucks a month to them and nothing more.It is evident that Plum Property Managements storage business is a sloppy tack-on to their property management business with no clear business model or direction. It is a blatant cash grab with no regard for the customer experience. I have no idea how they are as a landlord, but as a storage company, it was the most clustered, unorganized, dumbfounding experience I have ever had in that industry.Whoever runs this company should be ashamed of themselves.

We were baited into application fees for an apartment that was never available to begin with. After multiple calls and never getting back to us. In the middle of questioning why, when we were first in line for the place, that someone else had gotten it. It took me an hour and a half, talking with 4 different people and 3 hangups on their end to be told that the property had been filled within 20 minutes of our application approval and then to be told I was snide and rude for asking what was going on in a very calm manner, it was then thrown in my face that they will go out of their way to deny our application and to go through a different property management company. This is a great place to look for a new home if you enjoy an absolute clown fiesta of social skills and competency.

Current tenant with Plum. Theyve been incredibly easy to work with. Kyara and Carly have been great property managers and the maintenance team had been fantastic; the one time we needed a maintenance call, they were there very quickly and solved our problem in one visit. I plan to rent from Plum long term.

For the first half of my lease, plum was nice to work with. In the second half, they ignored maintenance requests, refused to acknowledge several emails about cleaning the apartment, and then took about 40% of my security deposit for made up cleaning charges. Would strongly reccomend renting elsewhere.

We absolutely loved our vacation rental we stayed at in Missoula with Plum Properties. It was a charming and comfortable little house, well located property and close to everything.The attention to detail was great, the shower had toiletries, the kitchen had coffee, the beds were comfortable!, there was a kids swing in the back, and a pack and play ready for use in the closet (as a mom you notice these things). Our interaction with the property managers, Amy and Josh, was great. They communicated well prior to check-in and were available if we needed anything during our stay. I would highly recommend staying at this property and working this management company. Great experience!!!

Fantastic customer service! We will definitely work with this company in the future.

These people are amazing!!! My wife and I have used them to operate the day to day activities of our business and we couldnt be happier. Jennifer and Josh are good people and they truly care about the success of our business. Any time we have a concern, Josh and his team are on it. Nothing goes untouched and I like that because we are very detail oriented people. When I call with a concern, question or suggestion, most other people would give me a thousand reasons why it couldnt be done and Josh just asks WHEN I want it done. I like that about him. A true problem solver.If you have a business or investment property, I wouldnt hesitate even for a second recommending them. They truly are an outstanding team of people. Working every day to make my life easier.

They are the worst! They lied and said I needed new carpets. I took pictures the day I left showing the carpets were great. They went in and lied to a judge which each lie is a count of perjury. They said they needed all new carpets and listed numerous things that they also did nothing about. The house is for sale so a realtor friend of mine took me in. They changed none of the carpets at all. They didnt even get them cleaned and pocketed 5k ish. These people are truly dishonest, and a disgrace to real estate management companies. Rent elsewhere or beware!

Do you like paying fees without getting any notice to fix the issue first? This place has you covered! I got charged for something that was on my move in check list and lost that part of my deposit. Now you may ask, why not bring this issue up? Well I would but it took the company 3 months to get me my deposit check back in the first place the last thing I was going to do was argue with them about this. Oh, on top of that poor administration caused them to send my check to the wrong address, THE ONE I JUST MOVED OUT OF. They wanted me to pay the $30 cancellation fee for the check for their mistake. They eventually relented and said I spoke to my supervisor, it turns out it was an administrative error on our end and we wont charge you. Oh you dont say? The point Ive been making to you guys for the last 2 months. Also, the person who was working on my issue moved to a different company and no one followed up with me, no turn over or anything. Just had to call and wait a week to get a call back. I could go on and on, but honestly whos going to actually read this post this far down?

If you rent from Plum, prepare to be stolen from. I am a home owner, a rental property owner, a business owner and employer. I assure you that being a land lord can be tough but you can run an honest business and still make money without being crooked. Plum likes the extra you get from being crooked. I became involved with Plum when helping my elderly mother move into a small apartment from her home as she was no longer able to manage her large home alone and needed to be closer to me. I was originally very put off by the sheer amount of very personal information they required including bank statements, car insurance, drivers license, from me as well as my mother even though I was not living there. It went down hill from there. Even though we had set up automatic payments from the bank, they repeatedly claimed they did not received the rent and charged a $95.00 late fee. The dispute process was there was no dispute process. I verified with the bank each time it happened and the check had in fact been sent. The first time I called my bank I told the member service rep who the vendor was and she laughed, saying she used to be a tenant there and they did the exact same thing to her. The second time it happened I again called the bank and this time the member service rep said they heard from a lot of Plum tenants with the same problem. I asked if this was a common occurrence with other vendors and he said no, he had only heard of it with regard to Plum. The apartment was brand new and had not been cleaned when Mom moved in. Every single surface was covered in construction dust. I complained and they said they would not require a clean up when she moved out. When mom moved to a nursing home vacating in the first couple weeks of March they robbed her of her nearly half of her deposit despite the fact that I paid to have the place professionally cleaned. They gave her a $50 dollar credit for my having to clean the place top to bottom. They demanded the blinds be cleaned as they were dusty, though they were covered in sawdust and dry wall powder when Mom moved in. They claimed the furnace filter was dirty though it was a brand new filter literally put in the day before their inspection. The thermostat never worked properly from the day she moved in, the hot and cold water was reversed on the kitchen faucet, and there was no heat register on a heat vent in her outside storage closet when she moved in. I asked several times for these things to be repaired, they never were. She heated and air conditioned a storage unit the entire time she was there because they refused to install the register. They charged her to replace the fancy light bulb outside her apartment, in the hallway common area which someone had stolen while she lived there. They charged her for cleaning the glass ceiling light fixtures when she moved out though they were full of construction dust and grime when she moved in and remained so when she moved out because I refused to get a ladder and climb up and clean them, the light diffusers covering the recessed ceiling lights fell out while she lived there. I asked for them to be repaired, they never were then they charged her to replace them when she moved out! On and on it went. Mom got $800 back of a $1500 deposit, all of which they charged her for clean up. The did a pre inspection when we vacated the place, gave a brief time to remedy the issues they identified (a few legitimate small wipes of a cleaning rag the cleaner had missed) but mostly patently ridiculous. We went in and did everything they demanded. Then they did a final reconciliation and charged for everything they identified in the move out inspection. Apparently they pay their cleaner, which we all know never happened, a lot more than they valued my 8 hours of construction clean up when she moved in which they valued at $50.00. Bottom line is they are complete crooks. Very pleasant when your moving in, but WATCH OUT for how they are once youve signed on the line! many PMs are tough, this is the only just plain crook Ive dealt with. Beware!

Our experience renting from Plum has been an excellent one. Jennifer and Josh worked with us to insure that our move in/ out was as stress free as possible. Any maintenance requests or questions were handled quickly and professionally. We have thoroughly enjoyed our apartment, as Plum provided us with a clean, affordable and pet friendly place to call home. It has been a pleasure to rent with Plum!

I would never recommend Plum to anyone who values honesty and fair business standards. I would give zero stars if I could. Beware, they falsely advertise their properties. They are not willing to talk about questions/issues, and choose to simply just ignore them. They took my application fee and ran away with it. I guess the good news is that Im not stuck in a lease with them...

They have an inability to respond in a timely manner. Their policies on pets are archaic and awful, they treat them as if theyll destroy the property.I tried to adopt a cat from the Humane Society. After attempting to contact a property manager everyday this week, they finally responded on Thursday stating there is a $500 deposit (the receptionists on the phone said $200), plus a $50 monthly rent. On top of this, they needed vaccination records for the pet, which I could not get unless I already adopted the cat.

Lindsey is amazing! She got us into a house super quick when we were desperate, and she made sure move in was as painless as possible. We cannot thank her enough for all the things she’s done to get us comfortable in our new home.

We had a dispute with our previous landlord making it very difficult to find a pm that would rent to us but plum worked very well with us. They always responded promptly to requests and questions and had a welcoming attitude. Deposit refund was very reasonable, a common thing that renters have an issue with is they feel they are over charged for move out fees and lose a lot of their deposit but I did not have that experience with Plum at all. Overall very please and would highly recommend rent from them !

Just a terrible company and they deserve zero stars. We rented through professional property management for years without an issue. With Plum we had numerous conflicts throughout the entire rental period. They were extremely rude and unprofessional and would find any way possible to charge you fees. On the bright side, they did make buying a house so much more rewarding by knowing that we didn’t have to deal with them ever again.

Plum Property Management went above and beyond in communicating with us from start to finish. We had a wonderful time in our rental, and it was absolutely beautiful, but what made the stay so perfect was the effort and time that Amy as well as the rest of her team took to make sure we were all set up, comfortable, and informed. 5 star service!!!

Plum has been great in helping us deal with a historically problematic neighbor. Weve been renting our home for about 10 years now and Plum took over about 3 years ago. There was a little confusion at first but now Plum has been very good about helping us deal with our neighbor.Our prior rental agent almost quit on us because of this neighbor.

I lived in Florence in an old 3 bedroom house that was taken care of by Plum Property Management. Every experience I had with them was extremely pleasant, because they cared about their tenants and the property. They were understanding and when there was a problem it was dealt with in a timely fashion. We were never micro-managed as tenants, but were expected to be respectful to the property, it was nice having a family-oriented business that could be trusted as our landlord. Plum Property Management is an excellent and professionally driven company and I am sad that they no longer manage our property, I wish they still did.Thanks for everything!

The experience I had here was completely positive! Moving can be stressful and I feel this office used patience and consistency to help with the applicationMade the process as black and white as possible, no games.Theyre kind and easy to talk to!Thank you

They dont deserve a star, deceptive practices and they treat your deposit as a payment, it would be easier to get a meeting with the queen of England than to get your full deposit back. Scam artists. Just save yourself the trouble and avoid.

I had amazing experiences with plum property management, I have paid my rent on time and have had no issues... Jennifer and josh are great to work with, very helpful in helping me find what I was looking for. I highly recommend this company.

Josh and Jennifer at Plum Property Management are awesome.... The team over there have helped me out recently and they went the above and beyond. Very professional and very detail oriented.... I would recommend them to any of my clients and friends. Thank you again Josh and Jen....

I have had such a wonderful experience working with Plum Property Management. Everyone I have dealt with, especially Amy Peterson, has been exceptionally professional, helpful and extremely friendly. I highly recommend Plum Property Management and their staff as well as the fantastic properties they represent!!!!!Sincerely,Lisa H.

We woke up one day to NO WATER! Plum property management is a JOKE, they never notified ANYONE about shutting off the water? All of a sudden I go to turn on the sink and nothing comes out! This is extremely unprofessional, no notifications at all no warning that I wasn’t going to have water in a home I own! I do not recommend plum property management at all EVER!

Whether you are a homeowner looking for a trustworthy rental agency to care for your home, or whether you are considering renting from a rental agency, you will find that Plum Property is very professional, clear, precise, responsible and attentive to the needs of tenants and owners. In working with Jen and Josh, they were always warm and friendly and helpful. For example, when I needed to move out of my rental, they were eager to help me find a new home regardless of whether or not the property was theirs. They even provided me with a list of other agencies in the area in hopes I would find the home that I needed. In working with Plum Property, I could instantly tell how professional they were and always on top of things for both myself and the owner. I also knew that I needed to take full responsibility in caring for the rental I was living in in order to ensure I was meeting the expectations of the agency and the responsibilities that come with that. Plum Property was always very responsive to my requests and I would highly recommend this agency for high quality living and trustworthy care. Thank you!

We have referred many friends to Plum and have worked with them on a professional level as a vendor of services. Josh and Jen are very professional and knowlegeable in their business. Great people to work with in a business that can be very complex. With their experience and attention to detail they make ensure their clients receive the best service.

As an owner of a vacation cabin I wanted someone to manage the rental on occasion through VRBO. I have been most pleased with the results after one year with Plum. They handle everything and at the end of the year their paperwork enables me to just hand it to the CPA and forget about it. They are on top of it and have their own cleaning and maintenance people. Unknown to me another one of my friends uses Plum to manage an investment condo he owns. He and I compared notes and we both are very satisfied with the professionalism and efficiency of the Plum firm. Warren Little, retired attorney

Spent the last week in a Wilma Condo that Plum is manages. Had a great experience. The condo was in excellent shape. Josh was available whenever I had questions. I would certainly rent from them again.

Plum Property Management are a very unethical and unprofessional group of people. Upon moving out of our apartment, Plum produced a move out checklist incorrectly labeling problem spots. As tenants, we were told (both in writing and in verbal communication) not to worry about several items on their move out checklist, as they would be handled by the property owner. Plum then delayed in returning our security deposit. Upon receiving our deposit, we were charged for items marked for the owner of the property. Plum calls this discrepancy a clerical error, but they refuse to re-evaluate their security deposit. This seems very at the very least unethical procedure, if not fraud. As tenants, we feel we were lied to and betrayed. I would strongly advise against renting from Plum Property Management.

Worst experience ever.My roommates and I were applying to one of their properties and got all the paperwork filled out and submitted that we needed to. They then asked for extra, unusual information, we readily provided it every time they asked. When they finally decided they had enough information, they never got back to us for days. When we finally got a hold of them today, they had already filled the apartment during the time they were requiring we submit useless information.If you like working with kind, accountable professionals, look elsewhere.

Wonderful staff and so helpful. Lindsey is an amazing property manager and she makes sure all your needs are taken care of. Love it here!

Dont rent from these people. They will take as much money from you as possible! We rented a tiny apartment 1bed 1 bath from them on 3rd st. They charged us $820 for rent! Yes its a kind of nice location (not once the shelter across the streat opens) and the place looks nice but it is built with cheap materials but they still charge an arm and a leg to get it replaced even if the tiniest scratch I on it. This management place will take whatever money they can get you so dont expect a deposit back from them because we didnt get our from just a couple of scratches on the floor and they charged us to clean it even though I spent an entire day cleaning. And they even charged me for the inspector to drive over there 4 timess!!!! Please try and avoid these people, they are not nice.

Great management, good with communication. We love our place. We are good tenants and theyre good managers, so its worked out well for us. Would recommend

They took our rental application and money and we never heard from them again. Would not reply through email or phone calls on the status of our applications. Dont waste your time unless you want to throw away 35 dollars per applicant.

I rented from them. Not worth the hassle or the price tag. Don’t bother filing a complaint. And no matter how well you clean expect your deposit to be forfeit. They are just Lambros under new name.

Lindsey Talkington was amazing. She helped us work through the process of finding a rental that fit our needs and walked us through every step of the process. Thus far theyve all been incredibly helpful.

I am staying at a vrbo in a plum property management apartment complex for 8 weeks. The team st PPM has been wonderful since I arrived. They have helped me solve small issues such as not being able to access Hulu on the tv, and getting extra clean linens. They have been very quick to respond whenever I contact them, and they are so friendly to work with! The apartment is beautiful and well maintained. Very happy with my experience here!

Just another pack of slumlords looking to nickle and dime you to death. I really do wish the worst for you folks - you deserve every bad thing that comes your way in life.They cancelled our garbage service pickup without telling us at all. No call. No letter. I thought someone had stole our trashcan, but come to find out they have actually LOST THE CONTRACT ON THE HOUSE THAT WE ARE LIVING IN. We do not KNOW WHO OWNS THIS PLACE and, again, THEY DID NOT TELL US ABOUT THIS. When we asked, the little girl who answered the phone responded, Well, let me get back to you on that. Surprise: SHE NEVER DID!Its nearly a month into this new, mysterious lease and we have still received no letter, no phone call, no email. The new landlord knocked on our door once and left. Didnt leave any sort of contact info. How nice!I ASK YOU: IS IT ANY SURPRISE THAT EMPLOYEES ARE RUNNING FROM THIS COMPANY, THAT THE PERSON HOLDING OUR LEASE CHANGED TWO TIMES, OR THAT EXISTING EMPLOYEES ARE UNHELPFUL? I CAN TELL YOU WHY: IT IS BECAUSE THEY KNOW THEY ARE WORKING FOR CRIMINALS! But dont take my word for it! Take only the FOUR OUTSTANDING LAWSUITS LEVELED AT PLUM THIS VERY INSTANT -- ALL FOR THE EXACT SAME REASON.So, I stand by what I said in my original review: You people - that is, you subhumans who run this company - deserve all the very worst in life. Because you are putting your renters through that very thing.P.S. I like how, since the time of all this, Plums google reviews have SOMEHOW gone up despite - AGAIN - these exact things happening not only my family, but to several OTHERS in the Missoula area... Or how, some of these new FIVE STAR REVIEWS are the only things that these Google accounts have ever once contributed. REALLY MAKES YOU WONDER!!!

We have dealt with some good and bad property management companies and this is by far the BEST company we have had!If there was a problem with the rental they always got back to us and took care of it very quickly! They are professional, reliable, and caring!I recommend Plum Property Management to anyone that is looking to rent!

They will not give you ure full deposit back even if you are staying thru the company. It took them over a month to give us are deposit back and then we had to fight them about stuff they charged us for. that we got some back. and when we moved in company they made us double deposit. Do not rent threw them if you dont want ure deposit back. They are horrible.

I am making a move from california to Missoula and although I did not end up signing a lease through Plum, I would highly recommend them to anyone local or new to town! Extremely kind and easy to communicate with, as a small business owner myself- I give their whole crew 5 stars! Thanks Plum for your help!

Unfortunately, we were unable to rent from Plum due to our quick need of housing, but they were nothing but respectful and communicated quickly and efficiently. They did process an application for us and communicated with us every step of the way, both on the phone and through email.

Renting from Plum was the worst experience with any kind of business in my entire life. Too many reasons to bother listing. Judging from all the other 1 star ratings, Im not the only one who feels this way. Avoid at any cost if you value your money.

DO NOT RENT. I along with 3 other roommates rented from Plum Property over approximately 3 years. They would over charge for everything. For instance, I am a college student and I went home for Christmas break and I sent me check in late (1 day late). They charged me a 100 dollar late fee. Are you serious! This was after having been a tenant for 2 years and not once having a late fee. BUT THATS NOT ALL! Plum then sent collections and charged each tenant 400 dollars after moving out. My roommates and I took our information to a lawyer and they said the terms of the lease were illegal... ABSOLUTELY DO NOT RENT FROM PLUM!

We thought we were on good terms with Plum. They always responded on maintenance issues and the people were pleasant. A few days ago we got a call from a person we never heard of (turns out she was a replacement for our former agent who moved). This woman sounded like a bill collector and demanded in a loud and forceful voice, payment $70.00 for 2 insurance violations. She said we had let our renters insurance lapse. She even mentioned the words insurance fraud. When we proved this did not happen - their story shifted. It was now because we did not have renters insurance when we moved in. We proved we did. Then in December we got a call stating we did not have Plum listed as interested party on our insurance policy. It was a mistake since the agent should have told us this at lease signing. They waited 6 months to tell us but we added them to the policy like they wanted right away. Now over 2 months later they want us to pay 2 insurance violation fees at $35.00 each since both our names are listed on the policy. They insist its our fault and will not budge on their attempt to collect $70.00 from us. We are Never late on our rent. We are two older disabled vets and we are a married gay couple. But Plum refers to us as roommate 1 and roommate 2 . So we can pay the fine twice I guess. Ive contacted the ACLU and they are interested in this case. Check out the comment on the Better Business Bureaus site. Some very similar things about unfair fees are going on. Its like they lay awake at night figuring how to assess lease violation fees on people. All of our past landlords loved us as renters but Plum is an entirely different animal. We still cannot figure these people? Why they are doing this and refuse to discuss the matter. Maybe a judge can make better sense of it. Avoid the headaches and abuse. There are plenty of other property management companies here that actually appreciate good renters.

Very disappointed by this company and their service. My fiancé and I went and looked at an apartment and fell in love with it. We applied for it and were told after we had paid the application fees that the apartment was no longer available and someone else was already moving in. I was heartbroken and confused as to why they were still allowing people to view the place and had it advertised both on their website and other apps like it was available. Something fell through with the people who were going to move in, because we were once again called by Plum and told that the apartment was now available. They told us IN WRITING that we were next in line to get the apartment after we turned in the paperwork. We did and communicated with them how much we were still interested, and they made it seem like everything was working in our favor. We waited a few days for them to finish processing our applications before bugging them again. They then proceeded to tell us that someone else had gotten the apartment. We were very confused and upset, so we tried to understand why. They seemed very cold and uncaring regarding the matter. They told my fiancé that he was snide and told him that they were going to deny our applications because they didn’t feel like we would have a “good business relationship” and that we should go through a different property management company. I felt like they put us on an emotional rollercoaster, and I don’t understand how they can treat people like this.

Start to finish, I was impressed with Plum Property Management. Everyone who walked into the townhouse I rented gasped with disbelief at how beautiful it is, and the rates were very reasonable. I will use them time and time again.

Not a very friendly or rational group of people to work with. Unwilling to negotiate fees even when they made a mistake. I think they would do well to not be so intransigent when it comes to fees. Communicating with them was frustrating. No replies, or very late replies, to emails/calls.

Plum Property has been responsive and professional in all our interactions. Highly recommended!

We had a little bit of a hiccup with processing in our applications, and the applications processing department handled it very professionally and with a lot of understanding and courtesy. Thank you for your help and kindness.

Weve been in our apartment for about two years now, and Plum Property acquired the property a little over a year ago. Ive had some horror stories with other rental agencies before, but Jen and Josh have been good to my wife and I over the last year. The transition between our previous landlord and Plum went smoothly. Theyve been good about any service troubles weve had, and in general theyve been friendly and professional whenever weve spoken with them. Yes, on occasion, they take some time to respond to non-urgent matters, but its a business and these things happen. If it didnt I wouldnt know what to say.The bottom line is: Plum Property has been good to me. Theyre not perfect (and who is, really?) but theyre definitely better than the other PPM in town.

I have been with them for 2 years. They suck. They want you to pay for everything they dont want to report. They wanted me to pay for smoke alarms for 3 rooms in my home. I didnt have them. What do you do.

Terrible. Completely incompetent. They have such a fast employee turnover that most are clueless about the state of your rental. They intentionally exploit poor college students. They fail to maintain their properties.

Therere not part of Equal Opportunity they need great credit dont take felons which is half of Missoula

Excellent service and attention to detail. The VRBO that I stayed in was immaculate and a true delight!

Plum Property Management and Prepare Maintenance have a crew to die for. Each member brings a unique quality to the profession.

Avoid anything managed by Plum Property Management! My storage unit was broke into and robbed and they were very unhelpful and rude about the whole thing. No clue how these dirt bags stay in business!

Very helpful in all aspects. Prompt response to all requests and communication.