I was very satisfied with my service. I went back to the dealer because I knew that they knew my car best! I was very happy with the results and they fixed it in one day. thank you!

Chris was amazing! Very friendly and helpful, made the whole process quick and easy to understand

Will not be returning. After discussing up front the cost of repair estimates with the current warranty, the desk personal still charged the full amount of service. The front desk staff laughed it off and didn’t care about the mistake she had made. We ended up over drafting our account because of the mistake and office staff still does not even notice their mistakes. Will not ever service or purchase a vehicle again from this location.

If you are looking to buy a new vehicle I highly recommend Chad Thompson. I have never owned a Ford and he made sure to connect me with exactly what I was looking for. Plus his customer service is one of a kind. He takes care of his customers well after the vehicle is driven off the lot. He is quick to respond and always answers his phone(even on his days off). I have considered adding him as my emergency contact (haha). He is honest and great to work with. 10/10 would recommend.

I’m not sure who to blame at this point but my truck is a 2019 platinum f-350 diesel and has been in the shop for 6 weeks total. I have a 36 truck fleet and am super disappointed with the this truck. I was offered a half ton rental which is worthless. Please make this right.

Jake was fantastic as a service advisor! Throughout process communication was fantastic. Service was excellent!

Had my truck repaired there the staff was very friendly kept me informed and the results were exactly as I expected

Very quick and painless good sales staff and financial person

Everyone there is very kind! They’re prompt and thorough! I wouldn’t take my vehicle anywhere else!

Fast service, clean room to wait in and they brought vehicle to door when I was ready to leave

One of the easiest vehicles I ever bought. Everyone was friendly and helpful.

Pretty good, ordered the wrong part but they fixed it.

Absolutely the best place of business in the state.....wonderful people and wonderful service.....westlie stands behind there promises! Will shop there for life😉

Great service and fast. Great communication throughout my service.

They let me know exactly how long the service was gonna take and it took shorter than expected. I was given a courtesy ride from my home to the dealership. I was texted when the vehicle was done. Very friendly staf.

Westlies’s take great care of my car!

I received top notch service! Thank you!

Had my f150 in yesterday and was very pleased with wonderful quality craftsmanship!! Everyone was polite and very helpful, I felt like family!

They were great about ordering a part for our vehicle. As far as car buying experience I am not sure. They do have a lot of nice looking vehicles on the lot but I cant even finance a tooth brush right now lol.

It was a great place to shop for vehicle great salesman

I bought some windshield wipers from them, they even put them on for me. Above and beyond. As always.

Best Dealership in North Dakota! Great Service & Great People!

One hour...in and out.Best part of the deal.The vehicle was pretty good too...

Best dealership in North Dakota, maybe even the world.

This Company is great to work with, Im from roughly 9hrs away and bought a vehicle from them. The people I dealt with were all down to earth and knowledgeable. It was very refreshing to deal with professionals in the industry and buy from them. I will be looking them up again. There facility was also extremely clean and very well laid out. Overall we couldnt of asked for a better experience. Thanks! Aaron

Trevor in sales did an amazing job, keeping the process smooth and showing me the many features of the truck. Fantastic experience and a good time overall. Thanks!

Great customer service and very easy to work with

The labor prices were high

Been to a lot of Ford service departments that were great but this one seems very slow and at times put things off even if there’s an appointment for your vehicle.

It can take more than 2 hours for them to chance your oil, and after the appointment they TELL you to give them a five star review before you leave. Everyone was nice but I can’t stand the unprofessional act of telling a customer to give the business good reviews. They even called my phone to tell me to give them a good review!

We take our vehicle in to see why our break lights wont work on our boat and after 2 days of not having our vehicle so they could work on it we were told that if what they did (or what they DIDNT DO) Didnt work we needed to get this part... To fix it.. they also drained our battery which we just bought and our vehicle wouldnt start.. when I call to talk to the manager of the shop and tell him about it but not working and that they drained our battery and that the job they did wasnt acceptable he told me (if I didnt like it I could take it somewhere else) this was a year ago and we still cant get it to work after all the attempts we have tried.. So Thank you westlie for all the things that you have not done on our car.. before this weve brought it in for repairs and ALWAYS had to take it back cause it was not fixed. WE WILL NEVER EVER TAKE OUR VEHICLE TO THEM EVER AGAIN!!This was because something on our vehicle wasnt working so therefore when we connected our boat to it we had no tail lights on our boat. it may have been longer or under my husbands name, Leo when I think about it it could of been 2 to three years ago as it was in storage for some time. The point is that we paid 250.00 for it and when I asked if we would be charged again he said yes we would.. I dont think he gave a name when I talked to him but seemed very monoton in his voice and seemed to care less

Jesse was amazing to work with and made the process so quick! They have a nice room to wait while your paperwork is prepared, and free beverages and cozy couches ! We were in and out in less than an hour! We love our new truck!

Very fast and reliable!! We purchased our 2010 mustang within an hour and some change! Theyre willing to work with you and made the process so easy!! Highly recommend!

Took my van to the Super Duty center to get some warranty work done and this is how I got it back. Their guys dont drive aggressively is what I was told. Will NEVER do business there again! Not sure why the photos dont show up but the shelving broke loose from the wall and dumped everything off. If you look under the photos tab you will see them.

Wont answer their phone

They dont answer phone

I bought a used truck, working in the area from out of state. Had a few hiccups with my truck right after I bought it. Told them I couldn’t take off work anymore to bring it back so they came and picked it up, fixed it and brought it back too me. Never had a problem with these honest guys, like I have had at other ford dealerships.

Worst experience buying a vehicle I have ever had. Bought a used vehicle that was a year old, 28k miles on it. They delivered the vehicle during the Covid-19 pandemic. It was a gloomy rainy day when they delivered. First time I washed the vehicle by hand I noticed there were hard water spots all over the vehicle that did not come off. Also the back driver door and front bumper were a different black then the rest of the vehicle. I contacted them immediately, said they would fix it next time I was in town. Dropped it off, they called the next day and said the vehicle was finished and in perfect condition. I couldn’t get there until Sunday to pick it up. When I got there to pick it up, whoever had buffed the entire vehicle left swirls everywhere across the whole vehicle. And didn’t tape anything off, there was compound in every crack and seem, even on the luggage rack. Not to mention the blacks still did not even come close to matching. When I called to tell them how terrible it was(because they are closed on Sundays), they said it was perfect when they got done with it. I brought it back home and took it too my local auto body shop. They said they had never seen a buff job that bad. Got a quote for them to buff it and paint front bumper and door to match. Total came out to $2650. Westlies said they would pay to have the vehicle buffed. But they weren’t paying to paint anything. I have pictures of it all each step of the way. I have added them to their google page as well.

Honestly you cant go wrong with Westlie,top quality service,very confident in the workmanship.The customer service is greatcouldnt be better.

Almost forgot to update this. After awhile of talking. Westlie motor company did take care of me and my side boxs, theyre installed and functioning properly. I am very satisfied.

Service department employees, are polite, believe the problem is Ford Motor Company.2016 F350 Diesel warranty repair failures.Vehicle has been in for repair multiple times for the following issues.Low power and erratic regens, started in Sep 2016 not resolved until 2020.Display lockup - not resolved.Seat belt warning system-created while in for repair-not resolvedFront driveshaft vibration-not resolvedEngine misfire, loss of coolant, said bad batch run on cylinder head, replaced short block an one head - not resolved.Problem returned replaced both heads and turbo Ford would not cover inspecting other components that were likely damaged, this is a tow vehicle which I can no longer trust.Have talked to several service managers/writers, indication is strong that Ford warranty is not ensuring customers leave with a repaired product.I do not recommend purchasing new Ford products at this time.

Whenever I need a park they have it or they can get it

Had oil change on my f 150, everything went well an done in a timely manner! Thanks guys

Having an issue with cruise control not working, I asked if theyd check the fuse for me and they said they would have to schedule a warranty claim in a couple weeks before they could even look at it. Everything I am reading online says it is just a fuse, should only take 5 minutes. Poor service. Not helpful at all.

Jimi G. was very kind to me during a time I really needed help. My transaction did not bring money to the dealership, but Jimi G jumped right to my assistance and sent me exactly what I was looking for during a very stressful time. There were 2 other ladies that got me to Jimi thank you for directing me in the right direction.

They do not deal if they do you get about half what your trade in is worth

While the sales department seems to be great to work with; this review is directed toward the service department. I brought a brand new Raptor in for issues with the rear turn signals. My pickup sat in the same spot it was dropped off for 24 hours before it was even looked at (had 9 am appointment). Westlie had three separate attempts to fix the issue. 1. Hard reset of the system and told me it was fixed. 2. Replaced BCM and assured me it was fixed. 3. ???None of the visits fixed the issue. After a month of unresolved issues I took my pickup to Fargo where they fixed the problem on the first try. Disappointed in my experience.

So I am revising my previous 2 star review. Westlies took my vehicle back and re detailed it and got it all cleaned up the way it should have been to start but I appreciate them getting it taken care of for us! Thank you very much for your quick response time and getting it done for us!

My 2011 Ford F150 Truck with 31,745 miles on it had a steady Engine Check Light . I was definitely not impressed with Ford Motor Company but Westlie Motor Company was outstanding. My thanks to Marc Mueller (Service Advisor) and Jerry (Service Manager) for taking care of me during this ordeal. They went the extra mile to help with billing and transportation. Westlie Motor Company provided outstanding customer service and I would recommend them to everyone.

Just bought a truck from here and it was an awesome experience. Everyone was really friendly especially Dean Olson. Had the pleasure of having Dean as my salesman and he made the experience even better. He went above and beyond to make sure I knew everything about the truck, and even had some helpful reminders before I left the lot. I highly suggest coming here to purchase a vehicle.

Paul was a phenomenal person to work with. He was willing to wheel and deal with the price, when something went wrong he was determined to get it fixed, and after it all he had it delivered to my house with no extra charge. I would have to say that this is my best experience dealing with a car dealership and Westlies Ford Dealership has left an overall great taste in my mouth and the desire to be a returning customer for my future car purchases. I would have to say that these guys do an outstanding job and really set the bar for what good customer service should be at a car dealership.-Hunter

Wonderful service department. Stopped in on a Saturday, due to my window not working (wouldnt rise and had fallen into the door). Not only was I lucky they had a service members available to take a look, but they had the part in stock! In addition their service manager worked with me on pricing due to being out of a job, so long as I could pay half that day, and pay the rest off by the end of the month, my vehicle was mine to take home. When it came time to pay the rest, their service desk team was able to take payment over the phone and offered to send the receipt to my house. And the repair is still going strong. Very, very happy.

Good service, good work and got done in good time.

Worst car buying experience I have had. Didnt get both key fobs then they forgot paperwork. ThenTwo days after buying the car check engine light is on then. Had to pay the shipping for the key fob they didnt pay for. More check engine lights 4 times total so far. Had the car two months. And a gal calls me just to insult me and tell me things I already know and that they have no want to try to fix the problems what a waste of a dealership dont buy from them.

Always gracious in scheduling emergent services. Quality customer service from the beginning with the Service writer to the end in the business office.

They had the vehicle all day and never did anything to it. I had an appointment for that day. The customer service was terrible. It seem like they could care less if I took my truck there or not. This is one reason I stop buying from them.

Very friendly and helpful! I highly reccomend buying from them!

The service here is top notch! Everyone is friendly and they go above and beyond to take care of their customers. Appreciate the excellent service!

I bought my first Ford recently after being a long time Chevy owner and couldnt be more pleased with my vehicle. My Explorer did have a defective part but the service department at Westlies handled it quickly and professionally. They kept me informed during the process and had my vehicle back to me before the expected date. I highly recommend Westlie Motor Company!

Such nice people! They worked with us to find a car that fit our lifestyle and budget. The car was used but looked brand new. I will definitely go back there again when it comes time for another vehicle. Highly recommended. Talk to Gary Wunderlich; very nice guy!

Good service dont take the ford credit card though

Mike in service is the best. I thought I needed brakes, but Mike said I was okay to go for much longer. Oil change was fast, Valet service fast, and the car wash and vacuum much appreciated. This is my Ford dealership!

Prob the worst experience i have ever had at any car place. First bring my car in on Tuesday they look at it say will be good to go on Thursday, ended up being done on Monday. During this time getting a hold of anyone was nearly impossible i would call at 10 am my service rep would be on lunch id leave my number with have him call me. I would end up calling at 3pm and he would be busy with others. and wouldnt get a call from him for 3 days. So skip ahead to Monday I go in pay the bill get out to my car and the key-less entry doesnt work which was one of the things i paid them to fix. so i go back in and they send out the mechanic and he says oh well it was working for us earlier, and says well theirs nothing i can do about it now. So i try and go back to the service rep and then there closed try and find the mechanic and hes gone. so paid $65 for nothing basically. Awesome. get into my car and the check engine light is on, Another awesome. again there closed now cant check anything with them. Just to add another Awesome moment I start driving and get stung by 2 bees that were chilling in my car. I prob shouldnt of told them that i had to leave the next day and that i live from half way across the country, but still...

I had my vehicle serviced this past weekend and was very impressed. Very friendly people - they were able to answer all my questions. And most importantly, they treated my vehicle as I treat my vehicle - with extreme care! My truck is my baby and they took great care of her!

Since 2011 my husband and I have been customers at Westlie Motor Company. Why shop anywhere else. Theyve always treated us like Gold.I needed service done to my 2014 Ford F-150 Platinum. We dropped off my truck on a Sunday morning to be seen the following day, for small issues and concerns. Our Service Advisor by the name of Marc Mueller kept us updated as often as possible. He had both my husbands phone number as well as mine. I saw that I had a missed call, so called him back. Marc informed me that hed already spoken to my husband... heres the shocker.. he said to me... but let me tell you what weve found so far. I was amazed! He went on to tell me everything that hed just told my husband. To be kept in the loop of what was going on with my truck was refreshing. I wasnt treated like The Little Woman Who Shouldnt Worry Her Pretty Little Head Not only did they fix my truck.... they washed it when they were done! Shes driving quiet and smooth. I didnt get my truck back until Friday. But guess what.... Im totally ok with that. For the wonderful service they provided.... I would have been happy to wait another week.

I would give them less the one star but their service team is so rude! I’ll get it done when I get it done? Like what!! And the guy there didn’t even have the appointment written down and seems cranky to be there sorry you’re cranky imagine how I feel as a customer with you being rude and cranky?!!!! If there was another ford here in Minot I would def take my truck somewhere else!

I always have a good experience here. Btw westlie has the best design on there shuttle car Hands down.

I had to have the service department do repairs last week and cancelled on them twice before dragging myself to the appointment. I was told it would take two hours and I dreaded going. However, they told me they have a courtesy driver that can take me anywhere around town I might need to go. I was thrilled that not only did it not take two hours, but the courtesy driver gave me a ride to the bank and waited, to the DMV and waited, and to the furniture store. I got more done by going to the appointment than had I not went. As a bonus, they washed my vehicle and after a long winter like this who wouldnt like that! I am now a loyal Westlie fan as I had a similar experience in customer service the year before on a different issue. They are courtesy, humorous, and I felt better for being there. Now.....only if they did taxes!!

I had the best experience getting a vehicle here. Jesse was our salesman and made sure to do absolutely everything he could for us. I look forward to buying our next vehicle because of the great experience we had!

Very helpful. Mike in services is awesome.

It was nice to go to a dealership and receive such quick service.My husband only wanted the serviceman to look at the engine and make a guess as to why it was leaking.It turned out it was a somewhat small plastic piece that went to the fuel filter. We called them back they delivered the piece to the job site it was fixed(hubby fixed it). Thanks Westlie Ford a bit expensive but when one is broke down it comes down to convience!!!

This place always takes care of me. I have an older car and it needs a lot of TLC so when I have a problem I take her here. The staff are extremely helpful and nice. They give me options and do not make me feel pressured or foolish for not knowing alot about cars. I would definitely recommend this place for your car needs.

Great people, great service but youll never get a deal here so I can only give them 4 stars. Way overpriced, no deals for returning customers like most dealerships offer.

Gary Wunderlich is like working side by side with Santa claus. He was more than kind, and professional, and went above and beyond to make sure I got the vehicle I needed for my family. He truly exceeded my expectations and I couldnt be happier with my decision to choose Westlie motors for my vehicle buying experience. I will definitely work with them again and recommend Gary to anyone I know! Thank you Gary for being so wonderful!

Thank you to Mark Smith and the other guys that helped me get into a different truck. You guys rocked! They even came and got my trade in so I didnt have to drive back again. I would highly recommend getting a vehicle here.

We just bought a new Expedition from Gary Wunderlich! He is such a great salesmen. He took the time to explain all the features of the vehicle. The process was quick and easy!

So I am re-writing a previous 2 star review to a 5 star review. The reason I gave Westlie a 2 star review is because there was a miscommunication between me and my service adviser, Mike Lee. Jerry, Service Manager, pulled me in when I brought my truck back and was sincere on making sure my concern was addressed and that I had a great experience with the service team and that is why I am re-writing this review. I had taken my truck in due to a rough idle and vibration through the cab. The mechanic wrote that Cylinder 4 had low compression. I brought the truck back in the week after to have it looked into further and it turns out my truck (15 F150 3.5L EcoBoost with 48,800 miles) had a scorned cylinder (#4). They are preparing to put a new motor in it and they said 2-3 weeks. I am completely satisfied with Westlies service team and will bringing my truck back every time to have them service it. Terry and Mike have been excellent through the process.

I think Westlie should be ashamed of themselves. Not only did they quote me a price on my 2011 F150 Shock Replacement and then come back later saying it was going to be $300-$400 more but they were very rude in the service department. I came in for an oil change and the employees all looked at me and said nothing. So after 10 seconds I said hi to everyone in the room and asked who could help me with my appointment. I got the cold shoulder from the guy who was supposed to help me, his name was Cameron. Turns out their appointments arent true appointments and that you still have to wait a significant amount of time before your vehicle will be seen. The only reason I am giving 2 stars and not 1 is because the service manager, Jerry, was very understanding and didnt charge me for the oil change when I complained to him about the service department. Jerry is a good guy but the others need some education in customer service.

Jerry in service is wonderful. He bent over backwards to help me and my family. Give Jerry a raise!

I Love Westlie Motor Company, because they know how to treat there customers

Thanks for getting me in. You did a wonderful job

Westlie Motor Company has an awesome service department. The staff is friendly and always helpful. They treat their customers as family and they are always there for my family.

I had a great experience with the service department they were very helpful. Just want to say thanks again!

Best Service Ever! I had an oil change and tire rotation done yesterday. It was the best service ever. They called me when the truck was done and washed it for me. Westlies is the best dealership ever!

Westlie service department is the Best!!! My truck was making a loud clunk when I turned corners... Greg went on a drive with me and heard it right away. They were able to get me right in and after waiting a day for parts... my truck is back on the road, I love my Ford Truck!!!! Thanks to Westlies for making this such a good experience.

They are wonderful to work with! Very friendly and professional!

After a minor hiccup online in the beginning, I got to meet with Kappy who fixed an issue and was easy and great to work with. Everything went very smooth which was nice. I can now say Ill definitely be making future purchures with Westlie Ford.Thanks

Ive been buying vehicles from Westlies for 19 years and never had a bad experience. The best dealership in Minot!!! All staff members are very helpful.

Great Price, Great Customer Service, Nothing but good things to say. I recommend requesting Trevor, he will go out of his way and above and beyond to get you exactly what you are looking for.

These guys are good for changing oil in a car..so far thats about it. I had an issue with my dash with some electrical issues, they acted lazy about it and once they found the problem about two days later...this STILL wanted me to pay them their labor for those two days when they didnt do anything with the vehicle. Money wasted on new parts that still didnt work, and their over payed labor price..Never going to these guys again, should have went to Harleys like I usually do.

I just purchased my second car from Westlie Motors. The salesman was wonderful and answered many questions. The service I have received in the past has been the best. Linda

Weve gone through our fair share of vehicles and Westlie has definitely been one of the best! Awesome buying experience & will definitely be going back for our next pickup!

Great friendly service.

Very nice people. Only dealt with the service department

Service was very good. Mike did a good job communicating with me since it was more than a one day job.

This was my first great experience with any dealership. Troy will help you get the best car for your situation. And not for the companies situation

We trust Westlies with our vehicles. The only negative thing about the service was the length of time. We were told 1 hour for an oil change when we came in and it was an hour and 40 minutes. I know things happen, but someone could have told us it would be longer. Other than that, the work done was great.

Had what I needed and had it ready for me to pick it up

They really go the extra mile to make sure Im satisfied.

Brought in my car to get new keys made because 1 of 2 of my original keys broke. Had 2 keys made and asked for the third one to be programmed when programming the keys. The two new keys were put on the work ticket but they didnt bother to put the 3rd orignal key for programming and was quoted $200 but was well over that. Oh and only the two new keys worked.