Needed to contact JetSurf technical support team for a potential problem with one of my boards. Or Yanai was the technician helping me. Or was patient (let me explain my issue, show the issue), great communication skills (clearly explain issue, corrective action and walk me through step by step), supportive throughout (helped me understand what caused the issue, how to rectify, and answered other non urgent questions).

Thank you Max, this board (DFI adventure) is amazing. So many fun ridiculous adventures to be had. Totally worth the wait! I took a video for you on my last River trip… did 70 miles had to go find a gas station even with the extra tank, but planned for that and had a fantastic time. It shows up at 70MB so I have to figure out how to get it to you…. Thank you good sir!- Tali

Dealt with Jetsurf many times this year for parts and service calls and have been very satisfied. Or is especially helpful diagnosing board issues over the phone with me .Hopefully in the future they will have a after hrs/weekend hotline for technical support. 👍

I could write pages of how great Jetsurf team is. Working with max was amazing. He always responded promptly From day one. They gave me the best customer service I have ever seen from a company. The board is amazing! From the engineering to the design. Want to be on it every minute of every day. Couldn’t ask for anything more. Thanks again,Dustin Brown

Everyone I interacted with at Jetsurf USA was awesome! The entire process was seamless and my ordered was fulfilled way faster than I’d hoped to expect. I cannot recommend dealing with this organization enough. They’ve also been super responsive and supportive since I received my board. This crew is doing it right!Max in sales was and is a huge help, but as I said, everyone has been great!

Most Amazing water sport I’ve ever done this boards are incredibly fun.Due to high demand it was hard to get it over here to CA but thanks to this great crew they have there it made it a little easier especially the guy named Or from the Technical support / Costumer service this guy loves what he is doing easy to reach very professional calling you back super fast with answers and solutions about anything related to this boards if you ever have any questions or concerns about the boards or parts definitely the guy you want to speak to!!!I highly recommend to anyone who loves surfing and motors to check em out!Thank you again for bringing this great product!

Or, from JetSurf Service helped me diagnose an impeller issue with my JetSurf Race DFI, he was very helpful and very patient as we spoke thru options to resolve the issue as well as prevent future issues from occurring. Thank you Or! You are the man! Much appreciated.

Informative & Timely customer service.Or Yanai & team at Miami Jetsurf consistently exceed expectations.

The team at Jetsurf USA is an amazing group that really works hard to ensure that you are not only getting the right board for your application but ensures that you are properly trained and understand the entire operation and safety of the board. Additionally, the service team is amazing and is there to answer any questions regarding service and maintenance. After purchasing my board, I was invited to compete at the MOTO Games in Sebring Florida! What an amazing sport! The participants came from all over the world and competed in various categories from course racing, relay racing, and electric skate! I was new and had only rode the board one time prior to the event but was determined to push myself harder. The entire group welcomed me and made me feel like I was family! Thanks Jetsurf for an amazing experience!! Kevin

Purchased a Adventure DFI Plus from Max at JetSurf the service was outstanding and the board is incredible! We have a lake home in SC; the board is perfect for exploring.

Professional and polite, easy to understand the process, and amazing customer service. Gus is defiantly my go-to when i need anything from JetSurf-USA

Great Service helping over the phone with operation and care questions.

BEST REMOTE SERICE TEAM ON THE PLANET!! FAST BACK UP WITH ONE ON ONE PERSONAL TECH ASSIT!!

I give their engineering 2.5 of 5 stars. The fins are poorly designed at the attachment point. The side fins should be attached the same way the center fin is. there is no other way it could work, reasonably. putting a screw into wood will only work so many times. is this $12,000 item supposed to be good for 25-50 uses before the fins and screws need to be replaced? it appears to be the scenarioTheir technical/repair department receives 5 stars.(if it was less than 5 stars they would be out of business by now)shipping fees are pretty high for no obvious reason. 14.00 shipping nomatter what. one bolt or a starter and multiple other items, $14.00.I emailed asking if they would work with me on the shipping and also asking how to tune the idle and top end idle properly and did not receive a response. I suppose I should have scheduled a phone call to help with the idle tuning? but, I ended up ordering a few bolts and paid as much for shipping as I did for the bolts. fyi, I went to the hardware store and bought more for literally 17.5% the cost of the bolts listed online. not even including the shipping. So my hardware store literally sells the same stainless steel bolts for 10% of what jetsurf does. The exhaust boxes are $90+ when they should be about 15-25. The price gouging is real with this company, but why shouldnt it be? if you have the money to purchase a board initially then obviously you have an extra 14 bucks each time you need a little part, and obviously you can pay 500% profit to them too, why not?I do foresee myself buying another motorized surf board in the future. now the question begs to be asked whether I would purchase this brand again. Make an educated guess on that one.

Great purchasing experience, rapid support/feedback, and they were quick to remedy a couple minor complications.

Hello everyone I just wanna share with you guys.. this jetsurf is the best toy ever!!!!! changed my life! Much more active since I have it.Also when I have a question / issue about anything I call jetsurf in Miami and speak with OR from technical support he is professional funny and very nice person thank you very much Or!When you get such a good service that’s when you know you choose the right company!

Very helpfull and fast responding team!

I would like to Thank Gus, Or, Peter & everyone at Miami Jet surf on my new board purchase. From every step of the process from here in PA they went above & beyond. They were one call or email away the whole way for me. Ive wanted a board for about two years & decided to go with the adventure & I couldnt be happier. All the Best, Eddie

Being on a remote Caribbean Island (Bonaire) one of my biggest issues in buying things is the support a company gives after my purchase.Jetsurf has surpassed all expectations and I can honestly say that out of every company I have ever dealt with in my 50 years Jetsurf provides the best support I have ever had.Yani (Tech Support) has been there for every issue and on short notice! They all ride so I think they understand how important it is to get on the water ASAP.My confidence in the company lead me to taking 2 DFI Adventure boards to Egypt. Huge riding in Red Sea. Try it if you can, amazing!!!We had a bearing issue and after one phone call they arranged parts and sent it same day.... WOW, that’s support!!!They sell the adventure so we can go on adventures...... and back you up with the support required to take the board traveling.Obviously I can not say enough good and that is a rarity in today’s world as most companies just want your money.Jetsurf sells an experience and backs it up.Thanks Jetsurf you guys have literally changed my life!

Great people, great product

Great people! My wife and I love our boards and had a blast when we were in town to pick them up. Since then I have gotten help when needed and Jane is amazing about quickly communicating to the team and sending out parts!

First time buyer with lots of questions that were answered and Gus directed me to a board that fit my needs, I would defiantly refer a friend to buy from Jetsurf. Look forward to burning gas!!

Most AWESOME piece of machinery...its not a Toy but I feel like a kid again and have had the most fun with my JetSurf Board!

Hi from the UAE, Great service and support from the team, Gus was of great support, loved the attitude and the passion, really a great guy 👌🏻✌🏻

These boards are incredible! I had a lot of questions regarding maintenance and was extremely impressed and pleased with the technical support I received. Or Yanai was amazing in helping me prep and maintain my board. He walked me through every step of the process and answered all of my questions.

I hate to type a bad review but Jetsurf needs to do something about it’s horrible customer service. I have tried to order a board several times and I’ve been blown off. It’s almost like they are refusing to take my money ($13,000). How can technical support on these boards be good when I can’t even get a hold of them to buy one! Seriously guys, start acting like a professional organization. If the CEO knew about the level of customer service that’s being provided I’m sure he would be mortified, I know I would.

This awesome experience on the jet ski and the Jetsurf is amazing I’m honest person so if I can recommend to use any of the toys that will be Jetsurf ❤️❤️❤️❤️

Cool shop in the heart of downtown Miami. Staff is awesome and they have a great selection of boards to look at. If youre looking for something more challenging than a wave runner and a more entertaining than traditional surfing then check out these JetSurf boards.

Or provided a phenomenal service with my board!

Super impressed! Very cool shop in a heart of the city. I am huge fan!

In the past I bought a Chinese board for $8500. Saved allot of money. Amazing board until it broke down the first year riding it and you can’t get parts. Horrible experience. And still on going LOL I unboxed my Adventure Plus today...literally left me speechless. Like I went from a Nissan Altima and I will now be riding a Ferrari.

Amazingly friendly staff. Love the store! Product is explained and shown with so much passion. The company is very family oriented and all staff knowledgeable of every aspect of Jetsurf! If. You are looking for a fun adventure check this place out!!! You won’t regret it!

Amazing Company and Support!!!

We visited the store, nice set up. Service was good.And we like the product idea.

Best adventure which Ive tried in my life! My first experience with jetsurf totally impressed me and I had the best fun learning riding it, I cant get enough of this adrenaline sport which this amazing board gives me. I can only highly recommend to everyone to try it out! Youll absolutely get addicted!

Prepare to be amazed. Jetsurf is the best thing to happen to the world since Wonder Woman. Friendly staff, beautiful showroom and awesome atmosphere. You can’t go wrong here.

The team at JetSurf USA is extremely knowledgeable about everything JetSurf and can look after any issue you might have as a board owner. They did a fantastic job hosting the first MotoSurfWorldCup Race in the US in Naples, FL a few months ago. Cant wait to ride soon team!

I would fully recommend to try it! Ive had a great time and lot of fun riding Jetsurf board. It was my first time but definitely not the last one ;-) I love it!

Jetsurf Orlando is full of smiling faces, beautiful landscape, an amazing track. Not to mention the crew running their lessons. If you are a first time jetsurfer, or an experienced racer, this place is paradise. You can hang out on the white sand beach and watch if you dont want to ride the boards. I highly recommend this place to anyone looking for a good time in the Orlando area. Please check this place out!

I am a happy owner of a JefSurf board. Jane, Angelo and the rest of the JetSurf team took excellent care of me with a recent recharging issue I had with my board. I am thrilled to have their team and shop available for accessories and any future help I need with my board.

First time buyer, Victor Solano our sales rep explained our options and did a great job. Now we have a new toy!!!! Totally recommend!!! Also great place to get the spare parts for the boards and maintenance, great guys great customer service!

Great, friendly and knowledgeable staff. Great store. Super fun to ride.

Really good shop with high quality merchandise.

Very nice store with professional staff and friendly atmosphere. I would fully recommend it.

Be prepared to know your 1-year warranty is a scam to make you feel secure about your purchase and you are about to deal with the worst customer service you have seen. I encountered both the starter and two timing sensors failing within 6 months of purchase for my UltraSport. In total, I paid an additional $440 in the first six months to replace these parts. The starter ($300) had a 90 warranty review process which they told me would not be replaced due to improper use and they gave no further explanation. Improper use of starting the board? I took great care of my board and there is nothing I could have done to damage it on my end. On top of that, they over charge shipping and they reduced their rates when I called them out on it. I confirmed other people were over charged and they are playing customers for fools. What a disappoint of a company and I look forward to competition taking over, which it will!

Awesome concept for a surfboard!

Excellent service and knowledge

Great ownership

Excellent!!! Terrible tables !!! For every taste.

👍🏼👍🏼👍🏼