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Kay
8888 SW 136th St Ste. 372, Miami, FL 33176, United States
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Kay

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De
Review №1

Best customer service ever! Cant speak more highly about the two gentlemen running this store. They were incredibly helpful in adding my items to the system (because thats how old some of my pieces are), they inspected and cleaned everything, and my engagement band, which the diamond had fallen off, was repaired to perfection. When I came back to pick up, they even remembered me by name. Exceptional customer service. Thank you! Highly recommend this location.

Fa
Review №2

What an amazing experience we just had in this Kays store. The store manager assisted my husband and he was amazing. We went in interested in a watch for my husband and we ended up upgrading my bridal set. I was assisted by Janet and my goodness she knew exactly what I was looking for and the price I wanted to stay around. They both went above and beyond to accommodate us and we never felt pressured. They are both amazing. Can’t wait to pick up my ring. Thank you guys. We will definitely be back.

Ka
Review №3

This Kay Jewelers is amazing !! Georget Help me with my ring, she is amazing . she took the time to help me with each piece, super patient, very good salesperson and really helped me. I recommend it 100%

Al
Review №4

Amazing customer service. Hands down best engagement rings available. Axel Estrada the store manager is an asset to the brand and to the store l. It didn’t it even take 5mins and he knew what I wanted and within my budget!!

Ci
Review №5

The attention and customer service from all the staff was amazing!! I absolutely love my ring! we purchased the engagement rings and wedding bands at a great price. Oscar & Axel were very helpful and we felt comfortable and happy with our purchase. Highly recommend!

An
Review №6

Axel Estrada is an asset to the company. I rarely do this only when credit is due. Amazing customer service. You won’t regret it! Oh and my girlfriend - fiancé- said yes!!

Vi
Review №7

Failed to meet promise date twice and did nothing to make up for it. Horrible service. Take your business somewhere else for same price & better service.

Da
Review №8

I dont normally review places I go to, but I must review Kays. I was first welcome very professionally welcomed the sales rep Luis. He helped me out through out the whole process of finding the right gift set for my girlfriend. He explained every little detail about their bank and how I would be able to fiance everything. I felt as if I knew everyone. If you really need want to find the perfect gift come here! Talk to anyone here they are all knowledgeable especially Luis. Thanks Kay Jewelers!!

Fe
Review №9

My engagement ring was purchased at this location and the customer service here is excellent. Luis is an exceptional employee there, and always goes above and beyond! Please ask for Luis whenever you visit this store, hes awesome!

St
Review №10

Super happy with my purchase . Found a beautifully set of earrings and necklace for my wife . I could tell the team takes their time and effort to find the perfect set for me . Also well located and super clean store

Li
Review №11

Definitely recommend this particular Kays, From the moment you walk in you are greeted and the staffs makes you feel special . We came in for an engament ring and Axel and Oscar where there to assist me . They made it super easy and fun for me to find the perfect ring while also being polite and professional. I’m one happy Costumer and I’m looking to always come back and buy from them

Be
Review №12

Fiancee and I were very well taken care of, lots of nice selections.

Xi
Review №13

Easy access. average service

Ka
Review №14

Customer Service at this location is much to be desired

Ja
Review №15

Happy with my rings. It took almost two weeks for them to call me to pick it up. The prices are expensive but things are very good quality and they always have offers.

Ro
Review №16

I definitely can not recommend this place to anyone. The service to the consumer is bad. I bought a ring for my girlfriend that was supposed to be in my hands in a week and a month later and they continue to give me different dates. I do not judge other jewelers because of what is happening but this ... uuuuffff without words. Hopefully, they will find respect for their consumers.

Information
12 Photos
16 Comments
3.8 Rating
  • Address:8888 SW 136th St Ste. 372, Miami, FL 33176, United States
  • Site:https://stores.kay.com/fl/miami/8888-sw-136th-street.html?cid=YEXT
  • Phone:+1 305-251-5220
Categories
  • Jewelry repair service
  • Diamond dealer
  • Gift shop
  • Goldsmith
  • Jeweler
  • Jewelry store
  • Silversmith
  • Watch repair service
  • Watch store
Working hours
  • Monday:11am–7pm
  • Tuesday:11am–7pm
  • Wednesday:11am–7pm
  • Thursday:11am–7pm
  • Friday:11am–7pm
  • Saturday:12–6pm
  • Sunday:11am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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