I have had Progressive Insurance, GEICO Insurance and recently switched to Allstate upon the recommendation of a friend. I have never had so much personal care and contact as I have with Allstate. Having the right agent makes ALL THE DIFFERENCE. Katie Hymel is always looking out for my best interest. I am so glad I switched and have a dedicated agent. If you are thinking about switching, call Katie and get a quote, you will not only get a fair price, but also a wonderful person taking care of you and your family for years to come

My Aunt is 76. My sister and I have power of attorney. My Aunt called and spoke with Katie regarding a possible homeowners claim. My Aunt was very confused by their conversation and asked me to call. Let me just start out by saying I am 52 and have owned a home for 30 years. I have also been in customer service for 25+ years. My Aunt was in the process of moving out when we noticed that she had water in her kitchen.. we mopped it up and then we noticed her hardwood floors when they dried, were damaged. I did not realize that the water had gone under the linoleum in the kitchen and had gotten under her floors in her den. I asked Katie to explain to me why the floors were not covered she was EXTREMELY RUDE and very stern and sarcastic! She told me that she could put a claim through but it would be denied and my Aunt would lose her no claim discount. Which is less than 50.00. But she could put it through if we wanted but it would be denied. Grant it that we did not call immediately when we noticed it. We were in the process of moving my Aunt and she got sick and was put in the hospital 2 times....1 time right when we noticed the floors. She cut me off by saying in her rude tone of voice (speaking over me) that IT IS YOUR RESPONSIBILITY TO CALL IMMEDIATELY WHEN IT WAS NOTICED). OK I get that. That was our fault but honestly I was more concerned about my Aunt in the hospital having strokes. The reason she gave for it going to be denied was that my Aunt was not living there....well she was...we were in the process of moving her.I understand how insurance works. I am not an idiot. Like she tried to make me feel. It comes down to this. She is extremely rude and If my Agent spoke to me this way she would be FIRED! I do not know this woman . She is a horrible representative for Allstate! If she spoke to me this way I can only imagine how she spoke to my elderly Aunt! I would NOT RECOMMEND ALLSTATE OR DEFINITELY NOT KATIE HYMEL TO ANYONE!

I have been with Allstate since 1990, when I lived in Mississippi, and I moved to La, in 2008, and Miss Katie, has always been here for me if I have any questions or concerns, I would never leave Allstate, has good friendly and very knowledgeable staff, Thank you all for being so loyal to me and we will always have in the future my loyalty to Allstate, its nice to be in a great neighborhood thats is so kind to our needs, Thank you again Miss Dawn Kruse.

ALFONCE B.May 13, 2017Our insurance policies have been placed with Katie Hymels office for three years. She and her staff have always been very responsive and attentive any time I have had questions or needed information. Extremely pleased!

If a rating of 0 stars was possible they would get it. Unbelievable as it seems Ms Hymel said that Allstate is not writing any new policies in the state of Louisiana. Finding that a little difficult to believe, a call to another Allstate office to verify and they happily offered to write a policy. Im not exactly sure what this agents issues are but Allstate really needs to correct this problem